I had the pleasure of working with Austin Pridge at Courtenay Mazda. What a great guy! Super helpful, polite, and perfect amount of follow up. I highly recommend this young man if you are in the market for a new or used car.
Damaged my wheels while changing tires on my 5000km Mazda. This dealership refuses to accept responsibility for their careless damage, or do anything to make it right. This dealership does not care at all about maintaining your new Mazda.
Always a positive experience. Much love to the front desk lady--you rock!
We were very comfortable checking out vehicles with Mike who was quick to pick up on our needs and interests. An honest, straight forward guy, Mike is extremely knowledgeable and shared with us several key points in assessing a used car. Great support team, too. Thanks to Mike for finding us our vehicle in the last hours before our trip! But then, when the time came a couple of years later, Mike went above and beyond and helped us sell our vehicle by taking pictures, writing a description, and suggesting a pricing strategy. Such a relief not to have to wrap our heads around all that! Mike is a great car person and top notch sales person. Highly recommend
Mike was incredible helpful and knowledgeable. He got me the car Mazda I wanted for a price I could afford. Excellent service and follow up!
Certainly the best dealer on the Island! My fiance and I have bought two vehicles here, each time we dealt with Binas. I highly recommend them and have been blown away with the friendly, pressure free service we received each time.
I had a great experience with Mike Milne and the rest of the staff at Courtenay Mazda. Chantelle was super friendly and explained my trade value when it came down to make my final decision. I really liked how transparent she was. Mike knew all about the different vehicles i was interested in and explained the benefits of one to the other. I never felt pressured or pushed when I needed time to reflect on all of what had been said. I would recommend this dealership to any my family and friends.
We recently bought our new Mazda 3 from Courtenay Mazda. We experienced superb service before, during and after the sale. Mike Milne was our salesman and he made the process so easy and stress free! Even after the sale he still checks in to make sure we are still enjoying our new vehicle. We will definitely buy from Courtenay Mazda and Mike again!
Happy with the experience. One of the best car dealers in town . Staffs are also good and helpful .
Second vehicle from Courtenay Mazda and Mike. We see no reason to shop elsewhere. From sales to service it is consistently top notch. Always professional, always cheery, always willing to go the extra bit to ensure we are happy. BTW the vehicles aren't to shabby either! lol, For us it is like family...that's how comfortable we feel. Even our daughter is a customer. Trust in the product and trust in staff makes every trip into Courtenay Mazda a great experience. Yes, they take your money but so does everyone. They, just do it with class. Mike is probably the most knowledgeable sales rep (in our view) on this Island so why would we want to visit another dealer?
Very happy with the buying experience here. All of the staff we worked with were pleasant and helpful. They were fair in negotiations and we're very happy with the final deal. We bought a used Subaru from Mike Milne, he had the car all ready for a test drive when we arrived after calling earlier that day. He didn't try to up-sell or sway us in any way, very refreshing. He made sure we were completely happy with the vehicle before we signed for it, even offering to repair an issue we found after a test drive. The service department was great also, very communicative about repair timelines. I would buy again from them with confidence.
I was in to Courtenay Mazda recently, and it had to be the best dealership service I've ever received. Binaz was a super great guy to talk to, not pushy and had all of the information I was looking for. The best part was, how he handled me not going through with buying a car. After thinking about the uncertainty of the times, I realized it wasn't the right time for me. He was nice right through to the end. I know I'll be back when it's the right time.
I recently bought a new Mazda 3 and I love it. Thanks to Binas for helping me make a right choice! He is very knowledgeable and professional. I definitely recommend him.
Mike was a wonderful salesman! He was nice, helped me find the perfect vehicle for me, and within my budget! 10/10 Thank you again Mike and the wonderful team at Courtenay Mazda.
Mike knew exactly what I was looking for and found me the perfect vehicle. His friendly, no pressure approach helped me feel confident every step of the way. His knowledge of the vehicle was great and he was able to give me a lot of pointers on the amazing features of my new purchase. The entire team at Courtenay Mazda, from Mike in Sales to Chad in Finance and Kyle in Service made me feel welcome and valued. A great, friendly place that helped to make the entire experience really positive.
Went to Courtenay Mazda after looking at a few other places. I was helped by Cap while looking at pre owned Jeeps and it was a very comfortable experience. He was informative and professional. I would highly recommend going to Courtenay Mazda if your looking to make a vehicle purchase.
I went to Courtenay Mazda to look at some cars and Cap gave me an amazing experience. There was no pressure and the atmosphere was great! Will definitely recommend this Mazda to others in the future
I’m looking at cars but haven’t made my mind up yet but Moira was able to answer all my questions patiently and without any pressure. When I do decide it will definitely be with Courtney Mazda and Moira. Thanks again Moira.
Mike provided outstanding sales service for recent new-car purchase. He paid close attention to our needs, addressed all concerns, and was flexible in accommodating changes. And he is just a nice guy.
Courtenay Mazda is an awesome place if your looking to purchase your next vehicle. It has an energetic and positive atmosphere. I was looking for my next vehicle and had the opportunity to find it with Cap. There was no pressure and he was patient and helped me find what I was looking for. Highly recommend them!
It was such a fun experience at Courtenay Mazda! Dealing with Cap was awesome he was professional and knew what he was doing. I highly recommend dealing with Cap if your looking to get into your next vehicle. Courtenay Mazda is Awesome!
Courtenay Mazda went above and beyond for me. I didn't have a large budget, but they found the perfect used vehicle that fit within it. They made me feel like a valuable customer, even though I wasn't looking for brand new. Genuine people, and even better made the experience fun for me and my daughter. Thank you
Horrible customer service, quick to dismiss concerns or liability only days after purchase, wouldn't let the mechanics touch my lawnmower. When the car failed to start or run reliably for more then several hours, the mechanic was nice enough to " roll.it into the parking lot so you can deal.with it yourself".. in the rain . Lemons. And they know it. In this small community word of mouth is everything!! ...
If you plan to buy here be sure to double check your contract. I was a first time buyer, was taken advantage of. Found out recently I had an 84/60 contract. After 60 months, I owed the last 24 months up front.
The dealership did not clarify or be sure I understood this before hand.
I do not recommend purchasing a vehicle here.
It was a simple and pleasant experience buying from Courtney Mazda. The staff was very friendly and they we're not pushy, I ended up with a car I love for a price I was happy with. I would definitely recommend them if you're looking to buy a new vehicle.
Unfortunately, I was in the market for a new used vehicle due to unforeseen circumstances and I decided to check out the car lots up the hill. I got to see a big selection in a short span of time and didn't know what to do. There are so many choices. Mike really listened to me and brought me to the vehicle that is now in my driveway. I really appreciate someone who listens and Mike did that very well. Thanks again Courtenay Mazda and I'll see you when it's time for service.
Had a great experience and Binas was a pleasure to deal with. Very knowledgeable and great to deal with. I would definitely recommend.
Great place to get your service and buy your next car! Mike Milne is an old friend of mine and he’s highly recommended by many. The coffee is always fresh and tasty. Thanks Courtenay Mazda
Binas was very helpful and informative. He answered all of our questions and made our purchase very easy! We cannot wait to try out our new vehicle
I had an absolutely marvelous experience with Courtenay Mazda. I saw the car I wanted online and was meeting with Mike and Chad the very next day. The whole team, Chad, Mike, Thomas, Logan, and Chad (to name the ones I worked with directly), were helpful and kind and got me the financing I needed to take the car home. I fully recommend buying your next vehicle there.
The staff at Courtenay Mazda are the best. Everyone is so friendly and knowledgeable. I will return to buy another car with them. Why go anywhere else. Great products at great prices!
If you want a stress free car buying experience go to Courtenay Mazda I went in 8 months ago and after 20 years of continuously being denied loans the staff at Mazda got me into a nice Vehicle and I have just traded up last week into a newer model. From the lady at the customer service desk which i can not remember her name to the sales team and the finance department they greet you with a smile and work with you. No pushy sales tactics friendly staff and a real all around great experience. Barry The Bear will work hard to find what your looking for. Logan and Chantel are the people to talk with for getting you financed even for people with credit issues they will work hard to get a deal done.
After a friend told me about Courtenay Mazda I thought to give them a look. I found they had better pricing and a great selection of vehicles. I was told to ask for Mike and he was very helpful. Thanks Courtenay Mazda I will recommend this store to anyone in the market.
I stopped by to see Mike because a friend recommended that he was very helpful and listened to her concerns about making the right decision on a used car. I was pleased to see they are pretty competitive and seemed to have the best pricing online without having any gimmicks like so called free trips, barbecues or TV's. I highly recommend this place to buy your next car! Ask for Mike and you won't be disappointed
Great dealership. Highly recommended. They have great price and very helpful people working there. Barry and Binas were extraordinary salesman and helped made the vehicle purchase process a lot easier. Only con is the location. I had to travel from Victoria.
Best service of any car dealership I've ever been to. Prompt, friendly, and honest. And quality work, of course. I recommend this dealership to everyone, and I will definitely buy my next car from them (not for at least 10 years, since my car is pretty new and made to last).
This dealership doesn't feel like a typical dealership, it feels more like a club house, everyone is always great too deal with and have always been very professional. After an oil change when I get my vehicle back it's cleaned inside and outside at no extra charge. Always my first choice for service
My first new car purchase was with Courtenay Mazda in 2005 and have since been a regular customer for scheduled service and maintenance. I recently bought a 2019 Mazda 3 at Courtenay Mazda knowing I would receive that same high level of care and professionalism. This time, Barry Davis was my Sales Representative. Barry’s relaxed and easy manner made the entire process enjoyable and pressure-free. He had ready answers to my many questions and was always prompt and courteous. All my interactions with staff were very positive; most notably, Corey, Chantelle, Chad, Karissa, Kyle, Rebekah, Curtis, Heather and the shop technicians who worked to prepare my car in time for delivery. There is a dedicated team at Courtenay Mazda. It's no wonder they receive so many customer service awards. A sincere thank you to all.
Best car dealership I have ever dealt with! I came in with TERRIBLE CREDIT...Barry and Logan both worked their butts off to get me approved for a loan! And they did..that was over a year ago and I was just back today to get into something for my growing family...BANG ..driving home with a new 2017 caravan!
They made buying a vehicle super easy and stress free. I had a ton of anxiety going in because I had never driven alone before or owned a vehicle before and I thought the whole process was going to have a billion steps. Karissa was my sales lady and was extremely understanding and made the whole process very simple and stress free. I never felt pressured at any point and went home that day with my dream suv and stayed within my budget.
Aaron was a wonderful help when I purchased a car for my daughter. He helped me find the perfect reliable, safe and affordable car for her. I recommend him to all I know!
Aaron was very knowledgeable and walked me through every step of the process. He made what could have been a stressful purchase into an exciting one for me. I highly recommend Aaron!! Will buy from Again.
Dealt with John Taylor. Excellent experience. Not pushy at all. Looking for a new vehicle was not pressured in the least,I will be back for sure
Awesome staff. Thanks Karissa, JT & Chad. Recommended your company to all.
Courtenay Mazda is a great place to get a car! I've been looking for a long time and noticed they are very sharp with their pricing. More so than most of the other dealers and I've looked at many! The approach by my salesman Mike was laid back and easy going. Even though I spent many months searching I felt Mike was consistently patient and accommodating without ever feeling the pressure of making a quick sale. I decided to proceed when i felt the time was right and I only wish I just made the decision a little sooner so that I could've been enjoying my new car for that much longer. All in all I have to say the Mazda product is absolutely amazing and this dealership far exceeded my expectations. Thanks Courtenay Mazda!!!
Fantastic service all around from knowledgeable staff! I enjoyed talking with Aaron about 90's Japanese cars, he was excited to talk with another enthusiast. Also met Ben who walked by when we were talking about racing and he joined the conversation.
The sales manager was really nice and polite and showed me all of my options to finance a new Mazda.
Good friendly people.
Once you walk in you will notice the employees treat you like a good friend
Chantelle made our experience buying a new CX5 fun and comfortable. She found the vehicle that fit our want list within our budget but provided us with the information and support to enable us to purchase the car with everything on our wish list. The follow up care and customer appreciation extended to us by Chantelle and the dealership continue to reinforce the fact that we picked the right car and the right dealership. We plan to keep this car for a very long time!
Up until the minute we walked into Courtney Mazda my husband wanted to replace our 2004 Lexus RX30 with another Lexus. I wasn't convinced that retirement to a small BC coastal community warranted another luxury vehicle. Gaye Williams had been referred to us by friends and she was fantastic. She was knowledgeable, courteous and helpful throughout the entire process. After test driving the CX-5 and CX-3 we decided that the CX-5 Grand Touring with Tech package made the most sense for us. The price was what we had expected to pay and the purchase was straightforward. If the customer service continues to be as good as the initial purchase this will be a comparable experience to the type of customer service that we have experienced with Lexus and Mercedes Benz in the past. The entire experience was positive and effortless.
Over the years I've enjoyed very professional, prompt, and friendly service. From the front reception, service dept., and the drivers, they have been more than helpful and very knowledgeable. A big thank you to Brett, he recently went above and beyond finding a creative solution. An appreciative display of customer service. I'll be back!
Highly, highly recommend Courtenay Mazda! We had amazing service when searching for a vehicle a couple years back.. Couldn't believe how dedicated the owner was in personally helping us in our search. In recent experience with the service department I was equally pleased with the experience due to friendly, knowledgeable staff and exceptional services. I recommend courtenay Mazda to all friends and family above all other dealerships in town as they continue to exceed any expectations when it comes to service and sales.
Parts and service were excellent at Courtenay Mazda. I brought my car into Courtenay Mazda when I was in desperate need of new tires. The "Parts Guy" was able to find me a smokin' deal on tires that wouldn't have been able to get anywhere else. They were ordered and delivered in less than a week from the distributor and installed a day later. The service was top notch with lots of small added bonuses. They vacuumed my car's interior, washed the exterior and sent me my bill via email after the fact for my records (I run my own business, so this is important. I was even given local chocolates as a thank-you token. I'll definitely be going back and would recommend them to everyone.