I was more than impressed by the level of service from Jose! Dealing with an extended warranty issue, purchased originally from another dealer, was very difficult, yet Jose advocated for me and got my car fixed at no additional cost to myself. He kept me updated, went above and beyond and even got me in a courtesy car for my preplanned road trip, when there was a back order on parts. I couldn’t be more pleased with his service.
Was planning on purchasing a new vehicle in December, however my vehicle decided NOW was the time instead. I dealt with Jim Philips and couldn't have asked for a better salesman! He was honest, didn't give any run-around, made the entire situation feel as seemless as possible. I would HIGHLY recommend Murray Mazda and Jim Philips to anybody I know in the market to purchase a new vehicle! Thank you so much for making a crazy situation feel like no bother at all. P.S. - My new 2021 CX-5 GT drives like a dream and the Bose sound system is fantastic!
I’ve always been treated with courtesy and respect. I am very glad I chose Murray Mazda for our new car purchase. We love the car and love the people that work there. Thank you and keep it up !
I brought my car in for servicing this past week. There was an error made on the proper tire sizing for my car. I called and left a message for Jose. He called me back and we discussed and I brought my car back in to get the proper size tires put on my car. I am very pleased with the level of professionalism i received from Lucian and Jose. I felt that they were willing to do whatever it takes to make me a happy customer. Jose even offered to do dishes at my house! LOL. I would recommend Murray Mazda to anyone needing service to their vehicle. The customer service is over and above what I expected. I am a very happy customer. Thanks Guys! :)
Picked up my CX - 9 today after some brake and engine work and was very happy with the friendly, professional and exceptional customer care that Luis Balcan provided (10 Stars ).I also appreciate the car wash, vacuum and the friendly office staff that helped me feel welcome when I was waiting.
Your Service Manager Jose deserves accolades and and a huge THANK YOU from management for his ability to carry the Mazda brand as no other. My wife has been a Mazda client for over 10 years; and with Jose for most of it - here in Pitt Meadows and obviously we followed him to Murray in Chilliwack.
Jose just makes it right for us....ALL THE TIME. I run my own business, so I understand the impact that customer service has on the business success. Jose has fixed every challenge (rats in the engine to brake jobs). He is knowledgeable with his craft and takes the time to explain in laymen's terms our car's health and welfare. We have a 7 year old and need to feel confident that our car is a safe as possible - being a family Man, Jose even understands that.
I own a Toyota Tundra, only because Mazda does not build a truck big enough for my job!! I have decided that Jose and his Team will do all the service work on my truck...for the rest of time.....sorry Toyota.
Loyalty and Professionalism are two dying arts in our society today. You have the ultimate "Company Man" with Jose. Treat him like the Jem he is.
Thank You,
Dave Duncan
President
Turf Health Products Co.
I recently replaced my 2001 !!! SUV, and decided to start my search at Murray Mazda. Jackson and I discussed my needs and then I test drove a couple of new and used vehicles before making my choice of a 2021 CX-30. Throughout the process, I found Jackson to be friendly, professional and helpful. He not only has good knowledge of the vehicles and their features, he was concerned about helping me find the right vehicle for me, with no pressure to purchase from him. In fact, knowing I was curious about Honda's cars, Jackson walked me over there, discussing used vehicles on their lot, and then introduced me to a salesman to look at their new vehicles, after which I returned to Jackson with my decision. As a senior, doing this entirely on my own, and given all the new technology, I felt very comfortable working with Jackson, and highly recommend him. I also found Dylan and others I dealt with to be professional, helpful and friendly. I noticed that any time I entered the premises, everyone I encountered had a friendly smile and greeting, even though they knew I was Jackson's client. Altogether a great experience, and now that I'm more comfortable with all the "bells and whistles" I am very happy with my CX-30 and enjoy driving it.
I was taken cared of from the moment I got into the dealership. I felt I was given the time to make an I formed decision. John Nagayo was great and went above and beyond with his services. I am extremely happy with my recent purchase and I recommend Murray Mazda for your next purchase
My experience at Murry Mazda was great i had the pleasure of having John N as my Sales Rep. He knew the details of the vehicle I was looking at and was very helpful. He listened to what my concerns where and was just all around great.
Our experience at Murray Mazda while purchasing a new CX3 was excellent. We were made very welcome and after a impressive test drive, all our queries about part exchange, finance, technical details and hand over were answered very satisfactorily. The sales staff, in particular Jackson Boyle, were very accommodating, friendly and knowledgeable, and we were happy to complete the transaction.
We would happily recommend Murray to anyone wishing to acquire a Mazda.
Several years ago we purchased a brand new CX5. Once the papers were signed and the car paid for, there was absolutely No follow up and the car salesman was not at all helpful. The service dept. was not helpful. We had our car in three times for air conditioning repair. The mechanic insisted it was working. Hot summer. We insisted it was Not!!! Nothing but frustration. That was just one of several issues. Sometime passed and a new manager, Jose was hired. I spoke to him on several occasions and he assured me that changes were in the works. Just when we vowed never to do business with them again, things changed. Yesterday, we took our car in for a headlight recall. What a difference. All staff listened to us, the headlights were replaced in good time and wonderful service. We are very impressed with the changes Jose has made. Thankyou Jose, and kudos to your staff and for their commitment to customer satisfaction. We will be back!
New guy at the desk was unsure and didn't take the next steps to answer my question. It was also really expensive as usual.... FURTHER TO THIS POST: the manager phoned to chat with me. He was able to tell me the answer to my question and in fact was very happy to help me fix the problem. I'm glad we were able to connect and clear up my problem
My husband and I had a great experience at this dealership. Jackson and the rest of the staff were very helpful in guiding us as we made our big purchase. Additionally, the manager Bruce was quick to respond to our concerns, leaving us walking away as happy customers. We would definitely recommend this dealership and see ourselves coming back here in the future.
The experience was great! Nice staff, relaxed atmosphere, and best of all no pushy sales or upsell attempts. Very helpful and will buy again here in the future. Thanks
Trevor at Murray Mazda was patient and attentive with me through the overwhelming process of purchasing a new vehicle. He answered every question and concern I had, and was an absolute pleasure to deal with. Highly recommend!
Would also like to note: the dealership had amazing COVID protocol.
Great experience. I am a first time car buyer, shopped around at many dealerships and was instantly tried to be pushed into a sale and felt very uncomfortable, Mazda was the complete opposite, was super relaxed, I didn’t feel any pressure, my salesman Trevor took good care of me and made it a painless purchase even with some bumps in the road. I love my Mazda and would without a doubt recommend buying a Mazda through Trevor! The rest of the staff are very friendly too and the service team with José made me well informed about my services and all I need to know, as well when they installed my car starter and other accessories did so in a timely manner and using covid precautions took me home and picked me up.
I needed to replace a lost key for our Mazda 5. Found out to my astonishment that the cost for a key at the dealership, is between $200 and $500. That in itself at best, is insulting. After finding a cheaper version online, I was forced to go to Murray Mazda to have it programed. I was quoted $65.00 to do so which is also insulting. It took them a few minutes to plug it in to download some software and 15 minutes later, I reluctantly and angrily paid the bill for $81.00 How do they justify charging that much for a service that took them 15 minutes to perform? Roughly $325 Canadian dollars per hour.
Beyond insulting actually.
Wonderful service, as always. However, I was especially impressed with their COVID procedures today when I had my vehicle serviced. I no longer drive my Mazda, but I take my new vehicle here for servicing. I highly recommend them!
Fantastic experience buying my Mazda cx5 here . The staff at Murray Mazda were awesome.
Thank you Curtis for your professionalism and honesty. Absolutely love my beautiful red Mazda .( Moved from a 2007 Mazda 3) .
Best experience I’ve had purchasing a vehicle! Thank you Marina for making the process so incredible!!! absolutely love my Mazda cx-3!!!
Fantastic customer service. Tyler and Lindsay went above and beyond to make sure I was happy with my experience. Totally recommend heading to Murray Mazda for your next car!
Fantastic experience here with Curtis. Super professional as well as low pressure sales. At every point during this sales experience did I feel wonderful about buying here. Super helpful staff as well as kindness all around, especially during a pandemic, super grateful for my salesman Curtis and all supporting staff. Thank you Murray Mazda, when I am ready for a new car I will be returning
Amazing work from José and his team on my 2003 Pontiac Sunfire. Detailed everything on my car, polished and buffed out every scratch. New back brakes, new tires. Did a great job all the way through.
If your looking, stop here and talk to Curtis! We cannot say enough about how he helped us with the right questions to meet our needs and patience with all our questions! He made our experience a priority and he and Jeremy made sure we were happy! We are super excited with the discovery of Mazda CX-5 and love everything about it! Thanks again, Curtis!
Curtis was amazing. He patiently answered my flurry of questions outside of working hours. He even arranged a car pick-up from Vancouver so I could drive my vehicle home.
Excellent experience, right from Dustin the Sales Manager to Renee in the Finance Department, all positive.
I wouldn't say that I disliked it, I mean the salesmen are really quite wonderful and try hard, but the service department, display some modicum of friendliness
Highly recommend purchasing a vehicle from here.The staff are professional and honest which I found to be lacking at some other dealerships I went to. Dustin, Renee, and Curtis were very kind and accommodating throughout the whole process. I walked out happy with the car I wanted.
Very helpful and friendly staff. I found them to be very reasonable and great to work with in accommodating my needs as I was coming out of town to purchase a vehicle. Highly recommend.
Fantastic customer service by Curtis! He made the whole car buying experience easy and I would definitely recommend him! Renee was professional and patient. Thank you Chilliwack Mazda for a great experience!!
Excellent car buying experience. Curtis and Renee made everything go smoothly and easily for me. Will recommend to others.
If you’re going to Mazda Murray Curtis is the man you are looking for. Knows his stuff inside and out and made it a quick easy process!
Great overall service from this team which made our car buying experience the best we’ve had. They made it easy every step of the way & I especially appreciated the follow up after we drove our new car off the lot. I’ve already recommended Curtis!
The staff there are always nice and accommodating. Love our CX-5! The only issue was the car was not cleaned to expectations upon delivery. If I pay we 38k for a vehicle I would expect it to be spotless upon pick-up. It wasn't Clear coat paint protection was not done properly either. They apologized and it is being redone but is that enough? Just stayed at a hotel where my room wasn't ready. They were apologetic and provided us with a $50 voucher. That's making it right! With the vehicle there was not extra effort. Yes there was a sorry but I still have to take it in and have it redone. No discount offered on the $220 floor mats or offer of a cargo cover discount. Just sorry, bring it back and we'll do what we should have done in the first place. Just disappointing.
Fantastic service, worked out an amazing finance package and had brilliant aftercare.
Jesse Pearson is fantastic. If you are looking for a knowledgeable, experienced and pressure-free sales experience, I strongly recommend seeing Jesse at Murray Mazda. He will go the extra mile, while providing top notch customer service to help you choose your new vehicle!
Fabulous!! Friendly, helpful staff. Didn't buy a new car but got treated like I was buying the most expensive. Loved the bow on it & that it was in the showroom when I went to pick it up.
Recently I was in the position of having to sell my Mazda and I contacted Dustin Scott, the Sales Manager, who handles Used Vehicles at Murray Mazda. Right from the initial contact to the final sale, Dustin was awesome! He is genuinely concerned about his customers and in helping in any way he can, to facilitate a sale. I found him to be completely trustworthy, truly sincere, and a very kind person to deal with overall. I would highly recommend talking with Dustin if you are interested in selling your vehicle.
Also, I met Kaylee at the Dealership. She works in Sales for New Vehicles. I would recommend, for any woman looking to buy a new vehicle, go and see her. I found her to be honest and sincere. I would trust her to look out for my interests, in choosing and buying a new vehicle!
Best Customer Service in Chilliwack!
4 years with my Mazda 3 and still loving it. Would definitely buy another.
Had a great experience purchasing a second hand vehicle from Murray Mazda! Sales was very informative and great to deal with! All others we talked to also were not pushy and sincere.
Dustin and Curtis helped me get the best deal on a vehicle. I very much appreciate the service and no pressure approach. I cant thank you two enough!
Sales Manager Dustin and John in Service were amazing. I brought my vehicle in to have the tire repaired due to a nail. They got my vehicle in the shop right away and fixed it quite quickly. The service was fantastic, Dustin and John were great, very professional, helpful and great customer service. They checked in on me to see if I needed anything while I waited. They went the extra mile and had my vehicle washed after the tire was fixed. Overall a great experience and would highly recommend this dealership. Dustin and John thank you again! I really appreciated everything.
Curtis, Dustin and Renee made my car buying experience easy and stress free! All three were very quick to accommodate my schedule, budget and needs. Overall my experience was awesome and I would highly recommend stopping by at Murray Mazda, Chilliwack!
Wow! Curtis was a pleasure to deal with. He is very knowledgeable and professional. He will make sure you get the car that is right for you! Will definitely be dealing with Curtis again!
I had a great experience at Murray Mazda! The staff was welcoming and Karina my sales associate was wonderful to work with! Even though they did not have what I was looking for the day I was there Karina continued to look for me and kept me in mind as new stock came in. I would happily recommend Murray Mazda to anyone looking to buy a vehicle!
They really know how to take care of their customers.
Murray Mazda is The Best Place To Bring Your Car in For Service, Murray Mazda Has Highly Trained Technicians And Has Genuine Mazda Parts,When You Bring Your Car in For A Full Service At Murray Mazda They Ask Do You Need A Ride First From Our Murray Mazda Customer Shuttle, All The Staff Here At Murray Mazda The Service Department And The Sales Department Are All Very Friendly And Caring,They Give Your Car A Wash And They Vacuum it Up When Your Car is Being Done. I Highly Recommend The Service At Murray Mazda!
I had very good experience with Wolfe Chilliwack Mazda. I bought my 2014 MAzda3 with them. They have exceeded my expectations. I thought I was going to lose money over a trade-in because I just bought an older car from another dealer a couple of weeks ago but I changed my mind. Jeremy, one of their sales rep encouraged me to just try and bring the car for appraisal because a deal may be possible. True enough, I did not lose money over the fade in. In fact, I got a slightly better price from the one quoted to me by another Mazda dealer. I recommend this dealership if you want options.
Randy, their Sales GM is also very nice and he deals with you. Also props to Mike of their business office, who explains everything to you clearly and he is also open to negotiation. I save a few more dollars by dealing with him.
The service department is excellent at this location. The guys are so friendly and very knowledged. They always can answer my question I have with great detail. I live in Langley and still choose to travel an hour to Wolfe, even for an oil change. Very very satisfied.
We weren't planning on getting a new car, but when we were in an accident that ended up in our car becoming a write-off we were suddenly in the market. We're actually from Abbotsford but chose to purchase our new vehicle from Wolfe's Chilliwack Mazda because of their superior service. After visiting a lot of dealerships, Shannon was the first salesperson to feel genuine. Once we decided on the car we were waiting for some money from ICBC, Randy the Sales Manager, lent us a car from the dealership at no expense. They went above and beyond. Would highly recommend!