I was looking for a nice used truck that I could afford. I found the truck I was looking for on Autotrader. I sent a request to VIP Mazda asking for details. I was contacted promptly by a friendly sales rep. I mentioned that I was from Penticton, and would make a trip down to see it. Julian never tried to pressure me. He was also willing to work with me, and I feel that I was able to get a great deal. All in all, the staff at VIP were very professional, very friendly, and not pushy at all. I appreciated their honesty. I had a great experience, and will definitely recommend VIP Mazda to anyone who asks. Thanks again Julian, the truck is great!
Amazing Experience!! Bought a Mazda CX-3 2021 with everything I was looking for in a car. Jas and Todd D are great guys to work with, I highly recommend them. Both provide a great service with no pressure at all! Will definitely be recommending them both to my friends and family. Again, another big thanks to Jas and Todd D for meeting my needs, couldn't be happier with my purchase :)
I wish there is an option to rate the service manager less than 1 star but anyways let me write my concern here so at least it reaches to all people. I’ve always dealt with Langley Mazda location in past and they have the best customer service in all departments. Since I moved to Abbotsford, I had to go to this location as it was convenient and close to my house. I had visited this location few times. I was disappointed At my first visit but I thought the service manager ( I guess his name was David) has a bad day so he is behaving rude. But it continued on my all visits. I am pretty sure he is the service manager there which surprised me bcz rude behaviour is the last thing you can expect from any manager in any field.
So, after my service experience , Mazda sent me a customer service survey form to fill it. I filled the survey as per my experience at this location. I was honest and wrote everything that I felt about my visit to this location . I was expecting that they will try to resolve the issue but in return when I called service manager today to fix something in my car , he said ( exact words) “ hey I can not help you ..: you go somewhere else , I won’t help you because you left us a bad review on the customer satisfaction survey”.
I was so shocked that Mazda is allowing management staff to abuse their authority.
I guess if you leave bad review then they won’t help you servicing your vehicle.
Note: this review is only for service manager from service department. I don’t have experience with the sales department so I won’t comment on that.
Caring people,best service,they actually Care and appreciate your business. We are very satisfied with their services.
Today is the first time got my service at this dealership. Compared with the other Mazda dealership I used to go, this one does not offer coffee, shuttle bus, courtesy car, or taxi ticket. I had to take a taxi home (took one star off because of this.) Complementary car wash missed my car’s roof. However, disposable face mask and hand sanitizer was sufficiently provided. Service people are seem to be decent.
Just got my first servicing on my CX 5
Super nice people, but......
When I made the appointment there was no mention of interior vacuuming of the vehicle is suspended due to Covid, so I wasted my time removing my tools and personal effects,
Having been a loyal GM customer most my life I was surprised that VIP Mazda has no shuttle service or courtesy vehicle available,so you get to wait for an hour and 15 minutes for a $110 dollar oil change, but included in the servicing was a car wash, most of it anyways,
They forgot to wash the roof,
Come on guys step up your game!
After visiting a few different dealerships VIP Mazda was a breath of fresh air. Great staff. Highly recommended!
Fantastic dealership. Just bought our second car from there and Jas was super helpful and knowledgeable. We went to look and found what we wanted and he got us into the car that day! Todd from financing was awesome and explained things in easily understood terms. He even remembered us from our first car 6 years ago! We've never had a bad experience in our 6 years of owning a car from here. Service desk is always courteous and helpful and able to help me with questions. Their customer service is always top notch!
Fantastic dealership. Just bought our second car from there and Jas was super helpful and knowledgeable. We went to look and found what we wanted and he got us into the car that day! Todd from financing was awesome and explained things in easily understood terms. He even remembered us from our first car 6 years ago! We've never had a bad experience in our 6 years of owning a car from here. Service desk is always courteous and helpful and able to help me with questions. Their customer service is always top notch!
Great service at this dealership! Couldn't be happier.
Great experience at VIP Mazda. Jas in Sales and Todd in finance were very easy to talk with and I genuinely felt that they could get my needs met. I went to Abbotsford from Vancouver because they provide great service. I highly recommend anyone buying a new or used car to drive a bit further to here for a better deal.
Brought in my daughters Mazda 3 for regular oil change. The gentleman who took my car was very helpful and he said it would be ready by 10am and it was. Great service, quick and efficient will definitely go back! They washed the car too!!
Had a really good experience buying our first Mazda here. Got a really good deal on the car in the first place, and they were very willing to find a good deal for our trade in to make the sale happen.
Overall a very good experience, would definitely recommend this dealership to anyone looking for a Mazda.
New and used cars
Absolutely the best customer service I have had. No pressure from sales staff to buy a vehicle. The vehicle actually sells itself. All employees are very friendly and polite. I would highly recommend anyone to shop at VIP Mazda any day.
Amazing experience! Jas is great to work with. He makes it simple, explains things and makes your goals work. When you come in everyone knows your name, says Hi. So friendly. I never knew buying a car could be a good experience but they did it. Highly recommend seeing what they can do for you. I got into a new lease and they made it work within my budget.
Great service thank you Jas and Todd for no pressure sales.
I worked with Jas and Todd to buy my new CX30. They were great to work with and there was no pressure at all! It was a great experience and I’ll definitely be recommending VIP Mazda!
If you are looking to purchase a Mazda speak to Ankush he was very kind, honest, knowledgeable and isn't a high pressure salesman. I would highly recommend him.
VIP mazda was a pleasure to do business with. They treat their employees and customers like family. Jas made sure we left with a great deal for what we wanted. We love our new cx5!
I recently leased a Mazda CX5 with Jas and Todd and we really enjoyed the service and guidance they both provided us. As a realtor my self working in the service industry, making the right decsion is soley based on the guindace, important information & feedback. Jas was easy to work with and transparent so as Todd, he answered all my questions and given us the best options to go with. The drive from Downtown Vanncouver to Abbotford was very well worth it. Thank you Jas & Todd for great service. Looking forward to the next deal and referral of new clients to you! Cheers.
Pat and Todd were great to work with. I bought a used CX-5 for a decent price with some extras with an awesome warranty package. I bought from VIP rather than their competitors mainly because of how I was treated. I never once felt pressured and was respected throughout my whole experience. Thank you.
I will admit the guys are are amazing!! They make sure to listen to everything you are looking for and don't push you to jump into a serious decision! Looking for a Mazda go here!
I haven't had a service done by vip mazda in a while just because it is out of my way, But ended up going today for a regular service, a few recalls and to get my snow tires put on. The service staff at the desk were all awesome and really friendly, they gave me a ride home while the work was being done and the young guy driving was really nice. The work ended up been a bit cheaper than I had expected which was great and the wash/vacuum was one of the best out of all the other brand dealerships i have taken my other vehicles to.
My experience with VIP Mazda was amazing! Todd and Jas were extremely easy to deal with and I am so glad I went with them to purchase my vehicle. One of the best customer service experiences I’ve had in a while and I really appreciate that. They are real people who care about you, not like some sales guys who think you’re just another number! I will recommend anyone who needs a car to come here.
Thank you so much!
A huge thank you to Jas for the no pressure extremely friendly, efficient, no fluff sales experience! This was just another fantastic experience spent at VIP Mazda. It’s thanks to the great service team experience and personal touch of Todd over the past 10 years that made me not want to look anywhere else and start a new service relationship! You all made it extremely easy to make my decision to buy a new Mazda.
Jas you should win a service excellence award for your care and commitment to providing your client with an exceptional client experience that’s second to none.
I couldn’t be happier!! Thanks for everything 😃😃
Plus my little guy will never forget teaching the team to floss in the showroom... wonder what kind of car he will want when he’s driving.. zoom zoom!
Jas, Todd and team !
Thank you for making this my easiest, most efficient car purchase ever. Accommodating, hospitable, and friendly. I appreciate the speed of the responses, and your transparent, no fluff no hiding way of doing buisness. VIP Mazda will come strongly recommended to friends, family, and acquaintances. Great experience !
We have used VIP Mazda for many, many years and will continue to do so. I would not hesitate to recommend their friendly customer service. Todd and Todd are great to deal with as well as the service department.
Great purchase experience. We will be back for our second vehicle purchase at Vip Mazda. Went above and beyond our expectations. Thank you very much again.
Husband and I looked at a car, liked it but found out it had some issues that the dealership itself hadn’t noticed. Decided we would take the car as long as the issues were fixed. Put down a $2000.00 deposit, which we were told verbally WAS refundable. Thought more about it over the weekend and decided considering the stuff that we found wasn’t even noticed by the dealership when it was inspected, how much more could there possibly be that they missed. Called this morning telling them we had changed our minds and we wanted our deposit back. We are being told no, we cannot have it back!!!! We signed for the deposit, subject to those items. Will do what we can to fight it and will never do business there again.
I got a new key made for my older Mazda. When it was ready, they brought my car around and let me in, with the engine running. All was good, until I tried to get into my car later that day. My new key wouldn't open the door! When I had to drive back there the next day, they fixed it, but when I asked why they wouldn't have made sure the key worked before they gave it to me, the technician said he couldn't answer that and shrugged. That second trip cost me gas, an hour of driving, and a lot of frustration, none of which was even acknowledged with an apology. A business' true customer service shows when mistakes are made, and I was very disappointed in this experience.
Jas helped us but a new Mazda and we couldn't be happier. He applied no pressure and made the whole experience so simple and comfortable. Will never go to anyone else again, thanks so much Jas!
My experience was seamless. Jas and Todd were great and answered all my question/concerns and explained everything in between. I would 100% recommend VIP.
I have been dealing with VIP Mazda for over 20 years and purchased 15 new vehicles from them.There sales and service is outstanding. In all those years always very professional and courteous. If you want the best sales and service experience VIP Mazda is the place to go.
Randy Baerg
Had a great experience, Todd was wonderful to deal with. Made the drive from Richmond for the superior service and friendliness at VIP
Very nice staff. Helpful and trustworthy.
I have been servicing my Mazda 3 at VIP since I bought it in 2010. I will never go anywhere else! The staff in the service department are always extremely respectful and knowledgeable, and explain things clearly to me. Dave and the guys make me feel welcome & valued at every visit, and I really appreciate that my car is always done on time, and returned sparkling clean.
I spent a morning with Ankush who was extremely helpful and patient with my questions and concerns.
The experience was phenomenal compared to any other dealership I visited that day, and I remain thankful for his time and knowledge.
I came out from Vancouver and didn't at all regret the drive at all - I'd recommend VIP Mazda to anyone in the market for a new Mazda today.
Jas was awesome and am so happy with my purchase! Quick and easy! And Todd was really great too!
Not only is the customer service good here but Mazdas have awesome warranties.
These people charge $140 per diagnostic item. So if you have a bad taillight and wiper motor it will cost you $280 just to look which In my sisters case was less than 1 hour. A lawyer cost less than these guys. Now they want parts and labor on top of that which is understandable but it’s another 600 plus Labour and tax for small things. The service person was a very poor example of a customer service representative.
Bought my new Mazda 3 GT from here. -good Customer service. Both salesperson- Ankush and Finance person were helpful.
Went with my son to look for a used car. Staff incredibly helpful and patient, no high pressure sales here.
Didn't have the perfect match, but we're still looking. Thanks for the help.
Absolutely loved my car buying experience with VIP Mazda. Neil B listened intently to my needs and wishes to get myself a car I could afford as well as would enjoy driving. A huge thank you to him and Todd D for getting me into my new Mazda3. I would recomend them to anyone wishing to get a new or used vehicle. 10/10 in my books.
VIP Mazda is an awesome dealership! I never once felt pressured to purchase a vehicle and the sales staff really know their stuff! Between myself and family we have purchased 3 cars from this dealership and will continue purchasing vehicles from this dealership! Also a shout-out to Pat for his help with my latest purchase! He is great at his job!!
Was treated like a VIP. Found the car I wanted at the price I needed. Ankush Bali helped me find my new car, he was very kind, honest, and respectful, would highly recommend him. While I was buying my car all the staff were looking after my every need. Two thumbs up from me
One of the best vehicles on the road today and the best dealership I have ever delt with. Good people to do business with.
Worst Dealership Experience Ever!
We went in to look at a 2012 Mazda 3 the experience started out ok with a review of the car and a test drive. The car looked like it would work for us and we sat down with Pat the sales associate to make a deal. The sticker price on the car was $17,900. We talked it over and came to $17,000 with a possible Roof Rack. After waiting for quite some time he came back in and said they could only honour the "deal" $17,900?? sticker price and said the car was under priced? This Vehicle has been on the lot and online for a month. It also says on the Car Guru it's over priced. What a Sleazy Car Dealership! I can't even imagine why a person would ever buy a car from there. We were quite ok with paying the 17,000 for the car. I guess more profit is more important than a Client to VIP Mazda. So much for honour in a family run business. We will never step foot in this dealership again. Oh and the price of the car today is $18,900 so they can screw their next unaware client. Beware of this dealer and go someplace else for your own sake.
The service department at VIP Mazda is one of the best service departments I have ever had the pleasure of dealing with. I highly recommend these guys as they are the best of the best.
These guys have lots of personality. They have an "open door" approach and i never have any questions leftover when i leave. I have been servicing here for over 8 years and they are awesome. Thanks guys!
I recently purchased a new vehicle from VIP Mazda and loved the experience provided by the Sales team, finance department and the service team. Every expectation was met and exceeded. I will be recommending them to all my friends and family and of course returning for future purchases and services.