Great dealing with Anil. Quick and to the point the way I like to shop. Recognizably the best price I had and well organized.
Salesman Lucas was great. Listened to what I was looking for and got me a good price right away.
Pretty good. Got a good deal. Negotiated until they finally broke down into a price that was favorable to me.
Came here for car service and the woman who i assume is the manager was very very rude. no customer service at all, seems like she was very impatient. all i wanted was an oil change and had a few questions that was all. never coming back here.
Not the most friendly people .. was not treated very well . I would never buy from there.. made me feel very uncomfortable throughout the process..
Jennifer is the most beautiful,nicest,kindest sales in Toronto Area . She is number one .we will be back to buy the car agin in the ford center because we believe her.
Great service and professional advice. Very pleased with my purchase
Thank You to Domenic Facciolo for providing your expertise on recommending the perfect vehicle for my needs. Im really happy with the service and the time you spent with us! We will definitely be a returning customer. :)
The manager is a jerk who i met at 20200911 afternoon. the owner should fire the guy. i am from a big community, and help a lot of friend to buy different brand cars, from Honda to BMW. the one i met is the rudest manager. he did not show any experience and skills about the car. From the whole process, he never try to meet a deal, but ruin our process ,without any respect. if you want to be treated as a human being, go to somewhere else.
They fit me in when I had a problem with my car. I had no appointment but they were super helpful and friendly and got my car done quickly! Thank you, Ryan and Pine Tree!
Took my car for service Ryan was amazing!
Great dealership, thanks to Ahmad Azimi I was able to walk away with my brand new Mustang GT with no issues.
Visited the parts section to get brake oil. The CSR was not happy to look up information for me, could sense he was irritated. I get that I asked a simple question, but why would I visit a Ford dealership, if they are not willing to help me with questions I had about my Ford?
Nice service from the seller Jennifer Liu , So that is the reason ,I bought the Lincoln navigator here.
Have not been personally happy with the service so far, my family just got a car here and I was planning to as well. Support local. But after bringing my car in for a recall (not completed) it’s been down hill service since then. I left my car over night for a part that did not arrive. Went to pick up the car that was left (unlocked) on the lot, the following day, was role in 3-5 days a part would come in. I waited a week and finally called since I had no update. I was transferred from service to parts. Parts said “service” should know they would call back after and hour I called back. Asked to speak to a manager was transferred again to a random manager. Then called back by the service managers who informed me the parts were on back order I asked why the run around, and got response as to I should know who to ask for “I WAS TRANSFERRED” each time. I asked about a second recall I got in the mail but apparently no such recall yet it’s for my car and vin. It’s my family’s and my first time coming here I’ve owned nothing but ford since day 1 of buy a car. But against my better judgment I choose local and should have stuck to another ford dealer. Very disappointed and would not recommend this location.
Just picked up my F150 from Jennifer Liu. Her willingness to help customers is exceptional and second to none. Jennifer and her manager Mike made the buying process smooth and enjoyable.
Definitely recommend Jennifer, Mike and Pine Tree Ford to all.
Thanks again!
For the past 2 years, I always bring my car to this dealership for Oil change and they always treat me with respect and friendly. And everytime I have a question, they always have an answer and help me to find the best solution.
Andrew is fantastic to deal with, high recommended! Helped us get a great deal. Although the timing is a bit off we will be back to purchase our 2020 escape for our business. I would high recommend this dealership for your vehicle needs. The service I have recieved has been incredible.
I have purchased a 2010 mustang get, leased a 2015 f150 and I am currently leasing a 2018 edge. The sales people have been splendid and helpful. One thing that makes me rate them only a 1 star is the fact that I pay for a maintenance package which was highly suggested from the salesperson.
Me being very aware of my vehicle I have noticed that they do not do what they say is covered. They have never rotated my tires, my fluids are never topped up, which leads me to wonder what other corner are they cutting.
I have spoken to 2 managers both of which had no other solution except me coming back in to top up my fluids. It has been very inconvenient and I can't help but feel like I am being ripped off.
I would never purchase the maintenance package ever again and I wouldn't recommend buying off of lease as they most likely don't maintain there cars they service.
Jennifer always offer the best discount to me. And kind to solve all the problems effectively. Awesome sales.
I had an outstanding experience at Pine Tree Ford. Made me felt comfortable and welcome to be there. Erik was an amazing help and answered all my questions. Il be sure to return here when I purchase a vehicle.
A very disorganized place. No communication between sales and service for problems with brand new vehicles. Also poor communication with customers, I have left multiple voicemails/emails that never get returned. The service manager Samantha is a piece of work, with a "nothing is her problem" attitude. Would definitely not recommend buying or serving a vehicle here.
Excellent place, Jennifer Liu is really nice and she got me the best price possible. The process is super fast and everything was perfect. Highly recommend this place for your vehicle.
I just bought my first car from Jennifer . She is good and professional, no waste both time . I love this process!
The sales team was excellent! They provided me with the vehicle I needed in a timely manner and with all the accessories I needed and more. Extra discounts were a bonus. The financing process was a breeze. A well oiled machine! Highly recommended.
It’s been a pleasure to meet Andrew!
I have purchased my new truck from Here , was a little bit hesitated since I had a bad experience with buying cars in the past , Andrew have done a great job ! Super informative, super polite , super friendly and super kind
Dealing with Andrew was a pleasure
Thank you Andrew and thank you Pinetree Ford for have such a great sales representative at you dealership
Will definitely be back!
Thank again Andrew!
Came here to have a quick "repair" done of my truck. Everytime I come here I speak with Danny and he is great!. Always helps out and is very pleasant to deal with.
The recent service I received at Pine Tree Ford Lincoln was amazing, thanks in large part to Ryan Persaud. I truly appreciated Ryan's professionalism, warm welcome, and easy going demeanour. He took time to explain to me the service work being done on my vehicle and kept me updated throughout the process. Ryan even went above and beyond my expectations when he alerted me to a newly issued recall notice for my vehicle. He took it upon himself to make sure that, in addition to the regular servicing, his staff also complete the necessary work with respect to the recall notice. Ryan and the entire Service Advisors team at Pine Tree Ford Lincoln have the customer's interests at heart and always go the extra mile to get the job done!
My car broke down on the 401 heading to Toronto from Ottawa. After several hours trying to diagnose the problem with the tow truck driver, I decided that it would be best to drop it off at the nearest Ford dealership that night. The driver located the nearest dealership to the hotel that we were staying at. We left the keys in the drop-box with a note describing the issue.
The next morning,Saturday, at approximately 745am, Ryan the 'service specialist', (I may have his title wrong), called me to ask what exactly happened. He took that info and went right to looking into the issue. At every step, he called me with an update on what they tried, the results, next steps. When it was realized that this wasn't going to be resolved on that day, he arranged for a rental car with a nearby Enterprise and got us a stellar daily rate. With two 12yr old girls looking forward to going to Canada's Wonderland, he made it possible to continue with our weekend plans.
Before noon on the Monday, he called with a diagnosis of the problem, what they've done to fix it, and how much it was all-in. The over-the-phone/texting-based service I got from Ryan was the best I've ever had anywhere else, including where I usually have my car serviced. He went 'above-&-beyond' what we've come to expect these days and I want to salute Ryan for being a 'stand-up guy' with excellent customer service skills and for going the extra steps. It's too rare a thing these days! THANK YOU RYAN! 👍😎
I have bought 2 vans from here I have always gotten a good. I have been dealing with Peter Devriese and feel very comfortable.
Thank you Peter for going extra miles helping me pick up my van on your off day and all the extra!
highly recommended
The sales and service staff at Pine Tree are absolutely fantastic and have taken great care of us and our needs for our entire corporate fleet leased vehicles over the past 10 years. They have provided great deals to our company on new leased vehicles and provide prompt service appointments for oil changes/maintenance/etc. with our vehicles always returned cleaned and washed after servicing.
My husband and went today to purchase a Ford truck. My husband is unable to get around very well so we parked by the truck we were interested in. I employee told us we couldn't park there so when we tried to move another employee drove right up behind us and was beeping the horn he wouldn't even back up so we could move. My husband asked him to back up. He said I work here...what? Anyway we will not be back ever. You just lost a sale.
Service was good. Had my truck in there for the same problem a few times over the year. The problem was they didnt have a loaner car. They worked with a rental company that only gave me a small car, when I own a pickup truck I use for work. Otherwise everything else was fine.
Went to this dealership on Monday, July 15, 2019 and was in the market for a new vehicle. Were approached by the salesman Nick Galloro and from our first handshake he was pleasant and great demeanour and not pushy whatsoever. I ended up buying a demo and Nick was amazing to deal with!!!! If you want a salesman that is not pushy and very accommodating Nick Galloro is the man. Thank you!!!
I would not recommend this location at all. They wanted to charge my father $1,000 to fix the trunk door of his car. It was not opening all the way. We took it in to get the arms checked and fixed. he was told that it would cost over $1,000 to replace the motor that controlled the arms that hold up the trunk door. He refused to pay it. Went shopping, and low and behold, it worked fine. That was over a month ago it is still working fine now. They obviously tinkered with the car for 5 minutes, fixed it, and then try to charge him $1,000 to replace the motor that was working perfectly.
My whole experience at Pine Tree Ford Lincoln has been better than I ever expected. My saleslady, Jennifer Liu, was very knowledgeable and friendly. she provides excellent customer service and valuable advice, I really appreciate how efficient and hassle free the whole experience was.
I had visited three Lincoln dealership: Richmond Hill, North York and Pine Tree, do not waste your time, go straight to Pine Tree Lincoln at Vaughan.
I wish everyone at the dealership all the best and will recommend them to everyone I encounter.
I've been taking my car to Ford's dealership for 3 years now for an oil change and overall check ups. Last week I took my car and was informed that my breaks were in need of a change and that there was a leak in my car due to it struts.
I took my car to the mechanic and it turns out there was no leak what so ever. Instead my family's mechanic found that the car had been tampered with to make it seem that something was wrong. I couldn't believe this. This truly disappointed me as a customer of 3 years, the trust I had with this dealership no longer exists.
Also, before posting this review I had actually sent this message on their survey and NO one got back to me. Shows how much they value my service.
I bought the truck from Jennifer. She is friendly and nice and very helpful. The process is simply. I like my truck so much . Thanks again Jennifer !
Was provided service by Danny Jaggon today. Want to say that he never fails to provide exceptional, professional, service time and time again. He is the reason I continue to go here. Dealership has a great number of cars on display to view. Thank you Danny!!!
Came in this week and had my tires swapped pretty quickly. I was expecting to wait hours but it was done in about 45 minutes! Staff here is friendly and are very knowledgable I would reccomend to bring vehicles here
Had an appointment for swapping winter tires to summer tires with tires ON RIMS, dropped off at 7:30 in the morning and been told would finished with in an hour, it's been 3 HOURS already and I am still in the waiting room. You guys need to improve your service here.
Samantha called after I left the dealership to follow up the situation and I will give them one more chance because is only because at least there is one person cares about the service.
Andrew Gebrane is my number one Ford guy! This is my third vehicle that I purchase from him, and I will only buy from him. He is an absolute pleasure to deal with from the beginning to the end. He is very polite and professional and continues to touch base with you even after your purchase, which is rare these days. 5 starts, thanks again Andrew for an amazing experience!
Stay away from this dealership and FORD in general!!! My friend in-laws is a service manager at one of the locations in Canada and he explained, once they sell you a brand new car... your vehicle is not a priority until the warranty ends! The company pays the service department (when a vehicle is still under warranty) a fraction of what they regularly charge their customers. So they give you the run around until you have to pay out of pocket. Samantha from the service department is rude and unprofessional. Stay away from this dealership and any Ford vehicles. There are much better vehicles from other companies with impeccable service.
Just bought a car from Alok. Great guy very helpful and quickly responded to all my questions. I have not been to the service department yet so I don't know if there good. I'll update once I go for my first service. Thank you.
I bought a truck from Jennifer 2 years ago and everything went smoothly. In terms of services, Danny is always my go-to guy there. He’s knowledgeable and very helpful despite being not the most talkative guy. He helped me solve issues that are hard to repeat and got everything covered under Ford warranty.
Mark was great and gave me great service.
He did his job well and fulfilled all his duties. Also everything that I needed and required was completed in a professional manner. He made it easier with things I didn't understand about the car.
I would recommend Mark to anyone that is going to Ford store. I have recommended him to my family and friends as well.
We really appreciate his professionalism, knowledge and attention to detail, which helped make the process very easy and enjoyable. He was also very helpful and responsible even after the service, as he was willing to answer any questions we had, or any issues with the car even months later.
I will definitely go back to him for any future Ford issues.
I checked out this dealer with my friend, thought I’m gonna be a potential Mustang buyer.
We’re serviced by a very friendly and polite sales person named Andrew Gebrane, turned out he’s a Mustang expert! He showed us the Roush tuned mustang and a Bullitt parked outside the dealership which are awesome! We then got a test drive with Mustang GT, unfortunately that one was in delivery mode, so the ride felt a little limp, but I’m pretty sure it’s a beast in Normal mode.
Overall speaking, it was a really nice visit to this dealership, excellent service by Andrew Gebrane! If you love Mustang, be sure to find Andrew Gebrane there ;)
This dealership was terrific to deal with. The representative, David Macdouell, and his colleague Sabrina, made buying my new F350 a fantastic experience. They were to quick to get me information. They also picked me up from a convenient location as I traveled in from out of town and went above and beyond the call of duty to arrange for delivering the truck to me. They also arranged for a great discount from the sticker price of my truck and took the time to present various options for payment. I will certainly be going back to this dealership for my next truck!
extremely unhappy with my experience (or shall i say "many" experiences) with pine tree ford service. my 2015 mustang gt has been randomly shutting off on me WHILE DRIVING even at high speeds (happened to me on the highway at 110kph. happened more than 30 times in the past 8 months. when it shuts off i loose power brakes and power steering, and the message "RUN POWER ACTIVE" comes on the display, and the car cannot restart until at a full stop and message is cleared. after just 3 months of owning the car it happened so i went into the dealership and told them what had happened and the service people told me that they have never heard of this issue and basically shrugged me off and sent me away (simply google search "ford run power active", and look how many ford vehicles are having this problem. it kept happening during the course of the next 2 months so i brought it back demanding for them to actually look into the issue, they did, i was told "your car just needed a software update, it won't happen again". 3 months later it happened again so i brought it back, they had the car for 3 days and the result of problem was "loose wires in the wiring harness and broken pin connectors" (this is a brand new car with less than 15,000kms, how is that possible?). so they fixed the wires and yet again promised me that the car will not shut off on me while driving again. i picked up the car, and on my way home after in less than 30 kms of driving it shut off on me again. i had it towed back to pine tree because i did not and still do not feel safe driving my ford vehicle and they had the car there for 2 weeks, could not find the problem and said they replaced a control module in the car and "that should be the problem, but you have to drive the car and let us know how it is". they refuse to give rental cars, refuse to answer phone calls and refuse to give me a 100% confident answer that my 2015 mustang will not shut off on me while driving again. also twice i brought in my car to adjust the e-brake cable because it was way too loose, they then tightened it so much that you need 2 hands to pull it up, also i told them three times my reverse camera randomly stops working and showed them pictures of when it happened and they still haven't done anything about it. one of the times my car was in i put a dash cam in it before bringing it in, upon pickup the camera was gone, they told me my car never had a dash cam when it came in. i found it the next day on the floor in my backseat, turned it on and all video footage was deleted except for one clip of the car in their service bay, you can see the camera being grabbed off the windshield and thrown in the back of the car. as per their invoice, the car was driven 16kms while in their possession. what did they do with my car to do this? i will never trust pine tree ford again, i will be taking my car to another ford dealer from now on.
UPDATE: vehicle shut down on me AGAIN today, one month after the 3RD "REPAIR"
I recently purchased a used Ford from a used car dealer and found an issue with the car. I was sent to Pine Tree Ford to see Frank in service to go over the problem and see what could be done, since there was a recall on this car years ago. Frank was a pleasure to deal with. Polite and looked after any concerns I had. If the time comes where I would need to purchase a new vehicle, I would definitely consider Pine Tree. Very friendly staff.
I have visited the dealership twice in the past 3 months for non-warranty service & can only describe both experiences as excellent. Quick, efficient, fair pricing & incredibly attentive customer service staff. The ease of booking appointments on-line, the always at the ready shuttle driver for pick ups & drop offs & complimentary car cleaning made each experience convenient & easy. Definitely will be back here for my next vehicle purchase and any future service requirements. WOW, what a team!!!
I bought a pre-owned car for this Dealership and since I had almost a perfect experience from start to finish. I will be very succinct:
Pros: the out of the door price was quite good after some negotiations, the car was very well prepared and taken care of before delivery (all filters changed, oil changed, polished, mechanically sound), the Sales Person was friendly without being uptight and also he was pretty knowledgeable, as a gesture of appreciation, the car was delivered with a full tank of gas
Cons: (it's not quite a huge deal but I have to write something, isn't?) a very small detail was overseen (a blown fuse)
Based on the above, I will totally recommend this Dealership if you're interested in buying a new or pre-owned vehicle
I love my new 2012 Ford Focus! The staff at Pine Tree Ford are knowledgeable and helpful (from sales to the garage). They even hooked me up with a trade in on my old car.