Dropped my car off to look at an issue for short drop on window that catches the trim because it doesn't drop when it is supposed to. Was told that this is normal operation. Other door doesn't do it. They say other like models do the same thing which is BS. I also left very easy to follow instructions to NOT WASH THE CAR as it has a full wrap and I don’t want their tech peeling any of the wrap. This was also stated on the repair order not to wash the car. Well, they washed it and lo and behold they peeled the wrap up on the spoiler. Now this is where it gets interesting. Not only did they do what they were told not to do, they tried to cut the section off that lifted and tried to hide the damage in hopes that I wouldn’t notice. It looks like it was cut off by a right handed person with dull left handed scissors. There are many small cuts in the paint as they worked their way through cutting the peeled section off. Very unprofessional outfit with no regard for customers car and extremely dishonest. Voiced my concerns but doubt the manager or Kaizen Auto Group cares or will call to rectify their staff damaging the vehicle.
I cannot thank Universal Ford enough for the help with the purchase of my first car! Patrick Fitzgerald and Tim Tubman especially made my time at the dealership easy and effortless. As a young woman with not much knowledge about purchasing vehicles and all the work that goes into it, these two made my experience buying a car wonderful. I felt very informed and confident making my purchase. I bought a used car and both of these men were exceptionally helpful with ensuring I knew all the possible information about this car and it’s history. Within three days of my test drive, I was driving home my new car feeling completely satisfied and taken care of by their service. The staff here are all very transparent and informative on their vehicles and really took the time to ensure I found my perfect car. They answered all of my questions professionally and confidently and made my decision to purchase one of their vehicles a no brainer. I urge everyone to consider taking a look at this dealership if you’re in the market. You will not be disappointed!
Service department is a poor excuse for an operation.
Don't return phone calls, I've caught the technicians not performing the the services that they documented as having done so.
Used the wrong oil and non Motorcraft parts without specifying or informing me.
On the other hand, the parts department is deserving of 5 stars.
They are very knowledgeable, helpful and professional.
It's an absolute shame that the service department is dragging down the whole view of the company.
I have purchased several vehicles here. Dagg in service is great, and has been there forever. Nice to be able to deal with the same people for such a long period of time. Neal in commercial sales will never steer you wrong.
Universal really made it worth after I looked around at so many places. Azan Jetha and Robert Campbell really helped me a lot and gave me the best service and deal.
Highly recommend going there and finding it out for yourself. This was my last stop and I ended up getting a great deal for the car.
I sent an email to Mike Jones at Universal Ford Lincoln on Barlow, Calgary. (My Brother had just purchased a vehicle) In the email I stated what I was looking for in a used vehicle. I made an appointment to meet with him the next week. Mike had found this amazing Dodge Journey for me. It has EVERYTHING I was looking for in a used vehicle. I can now get everyone in the vehicle and the monsters happily watch videos (bonus feature in the vehicle). It drives fantastic, started happily in the cold last week, I keep learning cool features about it and I could not have asked for anything more excellent that was in my price range.
I would highly recommend visiting Mike Jones (or just send him an email) and his fantastic team at Universal Ford Lincoln if you are looking to get a new or a new to you vehicle!
Came in last week to buy an used car. The stuff at Universal (North Mccormack) was great, very helpful & made the process very easy. The car was the same conditions as shown in the website (great), it also came with the carfax and the record of services. I am very happy with the purchase.
The staff at Universal Ford are great. I’ve dealt with Dan Kan-Hai several time’s while getting service and was impressed with the level of professionalism. Would recommend the Universal team to friends and family.
Bought a new car from them and got great service - Including follow up calls from the dealer a month after I already signed on the dotted line. They are out of my regular route, but would happily go back. They went the extra mile to get things sorted out and even did some changes I asked for at the last minute to try and accommodate me and make sure I am happy!
The person I was dealing with was going his job and wasn't pushing me at all. I wish Ford did something different with the new 2020 F150 Screen. So small and out of dated. Maybe put in a 12" or something up to date.
Was 4 stars when they had their loyalty program... Not the easiest to get to and from and there is no shuttle. They only offer one direction with a taxi. The loyalty card offered many things including car rental while your car is in the shop. This was great, especially when they needed to keep it over night or over the weekend (happened several times since we started getting all our servicing done here). The staff is great and the work we received has always been good but I think we have to look at something that is closer to home. and easier to get to. Still debating what to do.
Went in and traded my truck for a 2019 mustang gt California special, brock was more than helpful and got me exactly what I wanted and fast. This deal needed to be done within 72 hrs and he came through like a champ. Universal ford is one of the best dealers in the city. You need a car or truck go see brock you wont be disappointed whatsoever. Thanks brock I'm more than happy with this deal.
Went in and traded my truck for a 2019 mustang gt California special, brock was more than helpful and got me exactly what I wanted and fast. This deal needed to be done within 72 hrs and he came through like a champ. Universal ford is one of the best dealers in the city. You need a car or truck go see brock you wont be disappointed whatsoever. Thanks brock I'm more than happy with this deal.
They're alright, though the guys in service have tried to squeeze extra money out of my parents by saying the rear brakes were in very bad shape. They in fact still had plenty left on the brake pads, and the rotor was not rusted like they claimed it was.
I had Patrick as my salesmen he was very kind and helped with everything, answered all my questions I couldn’t ask for a better salesman. I would recommend Patrick for sure. 👍🏻
I bought ford edge from this location two weeks ago. I was promised to get amazon gift card cuz of black Friday sale. It has been two weeks, I received nothing from universal ford. Whenever I call them or email them, they give same reply that your name is on the list of gift card receivers. Thing is how you can advertise if you don't have gift card in the real. Totally disappointed. People should double check their promotions before buying anything from this location.
This is my first negative review. Please bear with me, this is lengthy.
First of all, this is my 3rd leased vehicle from Universal and both the sales and finance departments have been a pleasure to work with, no complaints at all there.
It is the service department that I have my issues with. All 3 of my vehicles have had rail rust and/or surface rust and it's a huge inconvenience and frustration on my part to keep coming back to have it removed. The problem has never been fixed as the rust continues to grow back. My first 2 vehicles were white which made it very easy to see the rust. When discussing my 3rd vehicle I was actually told that I shouldn't get another white one, for this reason. To me, this says it might still be there but I just won't notice it! This 3rd vehicle isn't white and its been serviced already for surface rust.
The straw that broke the camels back was this last service appointment. My sunroof was cracked which I conclude was done while it was in for its service. This crack is aggressive, it zigzags from drivers side all the way across to the passengers side. I know it wasn't there the evening before I dropped it off for service because I was taking pictures through that panoramic sunroof, I would have noticed the crack! I didn't notice it either when I picked it up after the service because it was freshly washed with water pooling on top. I got in, drove it home and parked it in my garage. The next afternoon I backed out of my garage and immediately noticed the crack!
I took it back to Universal and after having it for 2 full days the Service Adviser told me that I was responsible for it because of the obvious chip. I agreed there is a chip but pointed out there was also white striped markings on each side of the sunroof that (to me) indicates impact was made. He dismissed it and said there was no "white markings". At this point I asked for the Service Manager's information. It was clear to me that this Adviser could not make these decisions so I wanted to deal directly with the Service Manager. He gave me his name and number and then hung up on me! Like I said, I've been a customer with Universal about 9 years, never have I caused a ripple of trouble. I've always just continued to bring in my vehicles to be serviced. In these 9 years though, I have learnt not to deal with this Service Adviser if I can help it. I find him rude and condescending.
The Service Manager called me back after my 2 attempts to reach him. He was not willing to cover the cost to replace my sunroof. He did offer to pay my deductible for my insurance but I don't have glass coverage. I wanted to discuss it further but my calls have not been returned. I've since picked up my vehicle and will have it repaired someplace else. Universal quoted me almost $1500 where I can get it done for just over $900.
Coincidentally, when I picked up my vehicle it was freshly washed again and waiting for me in the service bay. I went to inspect the sunroof on both sides and was confused because I couldn't see the crack, even after moving some of the excess water around. When I asked if it was repaired without my consent Ryan (respectfully) showed me that the crack was still there. I mention this only because it proves how difficult it is to notice the crack initially, with it being freshly washed, not to mention that the sunroof is tinted.
I agree I can not conclusively prove that this didn't happen on my watch but Universal isn't able to prove it didn't happen on theirs either. Logically, it's not likely this crack happened sometime between picking it up after service and noticing it the next day and Universal knows this. My disappointment is how Universal "brushed me off" and how I was "handled" by both the Service Adviser and the Service Manager.
My intention now is to live out the remainder of my lease, return this vehicle and end my relationship with Universal. I would not recommend the service department at Universal. (Sorry Ryan, you were great.)
Wonderful service by Dan and the team as always! Efficient, friendly and easy to communicate with. Had winter tires put on and a check of all systems for the winter weather. Always leave the service department knowing we were well taken care of!
This will be a long review. I was told by several people not to go to this branch, but I figured I would give them a try anyway. I guess the actual service on my car was quite good, but this branch really needs to work on their communication skills.
I took my car in for a recall on Thursday at 7 am, and fair enough I was given a notice that I might have to leave my car overnight if needed. My service adviser said he will give me updates on the results of the diagnostics and whether I would actually have to leave my car with them or not. I did not hear back from them for 5 hours, I called and was told they were still working on my car and they will know better "shortly". I waited but still no update from anyone. 2 hours later at 2 pm I called again, and was told I will have to leave my car with them. I wished they would have taken the initiative to give me updates so I would have better planned my commute for that day.
I still did not hear anything from them the next morning, so I called and called and called and eventually I had to get my boyfriend to call the admin to be transferred to service to find out the status of my car which was ready for pick up. (Admin was extremely helpful and friendly so I'll give them that). So I picked my car up and on the paper it says they were done working on my car at 3.49pm on Thursday and that they "promised" me 4 pm. That was not true at all as I have evidence of the text message from my service adviser saying that my car will only be done the next day.
I just think more training should be given to some of the employees as it really reflects bad on the management. They should really take pride in what they do. There are other good reviews from other customers about this branch, so I guess it really depends on your luck. Maybe I just had a bad luck that day. So if you decide to take your car in to this branch, all I can say is good luck.
Great service from start to end!!! Now waiting to pick up my new escape on Wednesday is like waiting for Christmas.
This has been an easy stress free process and I couldn’t be happier with my new purchase.
Thank you to Patrick who has helped my entire family for so many years and now me as his new customer!!!
Firstly, I am responding to your satisfaction survey to advise that I am confused why I received this notice because I did not have my vehicle serviced recently. In fact, I sold my Lincoln vehicle. I tried to have it serviced on August 1, however, my vehicle sat at Universal Ford from 9 when I dropped it off until 4 pm when I arrived to pick it up without being touched! I made 2 attempts to call prior to arriving. I was promised my vehicle would be ready by 3 “no problem.” I had also engaged in a discussion with a sales associate Mr. Blough regarding getting a new vehicle. All my experiences were outlined in a satisfaction survey that I completed on August 1. A request for more information email was prepared by me. No one followed up with me any further. No one from universal ford followed up with me either despite being assured the service manager would call to discuss a resolution to my service fiasco. Too bad we had to look elsewhere for a vehicle. I loved my Lincoln and was fully prepared to purchase another one but if I can’t rely on service, I am forced to chose otherwise.
If I could give zero (or even negative stars) I would. Very poor service. I have only had it for about 5 months and I am very unhappy with the quality of the service as well as the lack of diligence in inspecting my vehicle. I received the car with a mouse’s nest in the air filter. It wasn’t noticed until after I went for an oil change with them (universal Ford did not see the nest) and then less than a month later took it into Mr. Lube where they noticed it. On top of that my oil is constantly running low. When I went to get it serviced they said there was nothing wrong with it. It it very disappointing when you cannot trust your dealership. I WOULD NOT recommend getting a car from Universal Ford from anyone looking for a reliable vehicle and even satisfactory service.
At first the staff at Universal seemed to be very helpful and attentive. However first impressions maybe deceiving. I had an issue with the rear window defrost grid being faulty. I felt on a ten day old car that the window should be replaced. They said that they would have to contact Lincoln Canada to get the approval. I was informed that I would be contacted in the next one to two days. I let the staff know that I would be out of the country for ten days and to leave a message on my cell phone. That was Tuesday July 23rd. It is now Thursday September 12th and I still have had no contact from Universal. Is there no check and balance system in place to follow up? I maybe should have followed up myself but I was told I would be contacted? First experience is disheartening at this point.
After dealing with other repair shops in the city; This is one of the BEST, RELIABLE, VERY GOOD APPROACH CUSTOMER SERVICE, VERY HONEST guys and business that we worked with for the second time on our business truck. THEY TAKE THE TIME TO DO IT RIGHT. THIS IS NOW MY REPAIR SHOP AND MY FORD DEALER. I WILL BUY ALL MY FUTURE EQUIPMENT AND DO MY REPAIRS WITH THESE GUYS WITH NO HESITATION. BE AWARE COMPETITION, THANKS AGAIN MICKEY AND TEAM FOR THE GREAT JOB AND SERVICES
At the end of the day, the service I did receive was quite good. However, I booked my vehicle in on a Monday morning for service, expecting it would be completed that day. No one advised me when I dropped it off that they might not be able to get to it that day. Instead, I received a phone call after 3 pm advising me that they would not be able to get it done that day. Thankfully, I didn't need my car that evening. At about the same time on Tuesday I received a call advising they hadn't been able to fit my car in that day either but hoped to be able to get it the next day. They did offer to provide me a rental but I would have had to go to the dealership to get it and couldn't fit that I to my day before 6 pm. They did finish it on the Wednesday and made sure to check with me before completing additional brake repairs. I appreciate that sometimes there are delays but a warning in advance that there could be a delay would have gone a long way toward helping me plan better for the situation. The work they did was great and they washed my car before returning it, which was really nice.
First class service from staff that genuinely care about a great customer service experience. Service advisor Dan has always gone above and beyond in making sure my vehicles are very well taken care of. He even follows up with the service technicians to ensure there are no surprises and that I'm kept informed. Thanks very much Universal Ford Lincoln.
Don
My experience yesterday at the Service Department with Dan K was excellent. I did have to get a rental car to use to get to a medical appointment while my car was being fixed. I was given a great Escape
SUV to drive and I turned it back in when my car was ready to go. I was very very pleased that I only had to pay $35.00 plus some extra damage coverage so that I could keep my medical hospital appointment. I am a long term customer of Universal Ford.
Best sales person ever met in Car sales, Patrick Fitzgerald. I have been through a few deals over used cars in fast few years and havent experienced such a pleasant service from anyone. Patrick really can sense what his customer needs and he is excellent in his after sales service which I was surprised about. I would highly recommend him for any purchase. He is fiver star from me.
Shopping for a Used Vehicle at Universal Ford Lincoln was a great experience. I "pre-shopped" for a used car for my daughters and then brought them back for a test drive. Our salesman, Patrick Fitzgerald, was very accommodating and fun to deal with. He made my daughters' first car buying experience a very positive and pleasurable event.
Absolutely the BEST service, hands down! From the moment I drove in the service bay at 6:30 am until I picked up my Explorer at 3:15. Ryan kept me posted by text on everything that was happening and I was extremely pleased with all the staff who were very friendly and helpful! Great experience. I am very happy to be part of the Ford Family :)
With the exception of waiting for parts and not knowing the 30p insp. (didn't know things like tire rotation was part of it) now need an alignment, but everything went smooth and they seemed to try and keep costs down for me which helps. May cost more than some but know they are only going to have to do it once. Always been reliable.
I just bought a new F-150 from Universal through George Marsall. George is by far and away the best customer focused salesperson I have ever dealt with. George focused on our needs and wants and made sure we had 100% of the information needed to make what ultimately was an easy decision. Excellent service from the whole Universal team!!
My car was towed to Universal Ford late at night, they called me first thing in the morning to find out what was going on with the car. Then by 2 pm my car was ready for pick up! The best customer service and the friendliest people. They go above and beyond to satisfy their customers, would absolutely recommend them to anyone! You will receive this level of service every time, outstanding...
i Love the service at Universal Ford! The staff are so helpful and friendly, from the check in people, the service manager to the youngman that brought my car around to the front! I would definitely not only recommend them but I will buy my next vehicle here based on the service I have got with my last two vehicles!
I took my car for an oil change and strolled around looking at new vehicles while I waited. The salesman who approached me (Amin) was such an awesome friendly guy that I will definitely go see him when I'm in the market for a new car. Also, the oil change only took 45 minutes so that was great AND they washed my car.
The team at Universal Ford provided me with a very positive vehicle purchase experience.
Neal Bard (Sales Advisor) was very pleasant, polite & professional.
Danny Burton was very helpful in finalizing the transaction.
I would highly recommend this Ford Lincoln dealership.
Fast, Friendly, and they always follow through. I have bought 2 vehicles through universal. Most recently was a new F150 and the process was simply perfect. The truck even came in early. Part of the process was completed from out of town and they dealership handled everything no problem. Previously I bought a used Flex; again everything was smooth and I was always treated great by everyone involved. They definitely stand behind their sales. I had a couple small problems with the flex when I was out of town (it was recently purchased but off warranty) and they had me take it to the closest dealership and they paid for the work the other dealership did. Universal is a true class A dealership I would definitely do business with them again.
The people were very knowledgeable and professional. Their quotes were reasonable.
Work is guaranteed which is what I look for. Good quality work done and finished when promised in time frame given.
I brought my 2018 Ford Edge Sport in at 8am and it was finished by 9:20am. That’s amazing fast service! My only issue is as much as I appreciate having my vehicle washed it looked like it was just literally sprayed with water. It had water spots all over it. It would be nice to have a nicely washed car leaving with a little more attention paid to the cleaning of it. Other than that one thing I really appreciate being able to have my vehicle back quickly able to continue on with my day. Thank you!
Bought my truck there about a year ago. Sales staff was great to deal with and didn’t try up selling me something I didn’t want. The finance dept was pretty good to deal with also but did try selling the usual add on stuff that all dealerships seem to do. Having the truck for about a year now and 30,000km the truck has had a few recalls but the service dept is always great to deal with and has it done in a timely manner, and the truck is always washed when I get it back. Would definitely recommend Universal Ford to my friends and family.
Great customer service. Only needed an oil change and a wheel swap, but they got it done on a tight timeline and offered a loaner vehicle just in case they weren’t finished in time. Fast in, fast out and the service advisor kept me informed on status consistently.
6 stars sales staff. I contacted Neal Bard through the online sales tools asking for some information. Neal was quick to respond, and helpful in all ways possible. He and I spoke nearly for 3 weeks about used and new vehicles. We came to an agreement for a demo model late in the game. Even though I didn't ultimately purchase from universal I felt ZERO pressure, I felt that there were no 'sales tricks' or that any one was taking advantage of me, furthermore the deal we came to I felt was excellent. I enjoyed this experience very much, and should I need a Ford, Universal, Neal and the rest of the sales staff I dealt with are a definite first. Neal Bard is first class salesman from tip to toe. Universal is a great clean and friendly place. Take a drive there one day, you wont be disappointed.
I am always extremely happy with my 2016 F150 I bought here in 2016 as well as I came in the other morning to drop it off for a routine service and after a few years of the service at this location I can honestly say this has been one of the best high quality vehicles I have ever owned and only the best dealership I have ever been to. Everyone is always very happy and very accommodating when I go there. They are very informative and care about their customers a lot and it really shows.
I just really want to say thank you to Ryan who used to be in service but is now in car sales you are awesome. (If you're looking for a vehicle to purchase definitely go to this guy, he goes above and beyond to get you the answers you need)
I want to say thanks again to Ryan, for sending me to Dan in service after Ryan moved departments. If you need servicing I would definitely go to Dan! Hes also very informative with a great attitude and makes sure things are done right. A thank you to you too Dan!!!
And a big thank you to I want to say Wallace (forgive me if this is not your name) he's either English or British and helps get the vehicle ready once you jump out to check in at the service desk) He is absolutely hilarious with his jokes and makes your morning and even day for that matter a great day.
If you want high quality, great service, great prices, insane gas mileage savings options and an all around great experience, Ford vehicles and the Calgary Universal Ford location on Barlow Trail in the northeast is the location for you.
I always spread a good word of your location and your vehicle quality and will continue to do so!
Thanks for everything universal Ford!!!
-Britney L
I dealt with Ed from used cars sales. I must say I was so impressed by Ed, not pressuring me to buy a vehicle. He answered my texts and calls in a very timely manner. He took his time with me and I felt like I was in great hands with him. He was honest and kind and that’s rare to find these days. Lori in financing was great too! The whole process was an excellent experience from start to finish.
I highly recommend Ed and this dealership! 👍🏼
Sincerely,
Kandace & family
Just great things to say about Mr. Dale Gardiner, we had an excellent buying experience and relationship. Very happy with our new Lincoln car! Thanks a million!
I recently bought my used Ford truck here and the sales staff (especially Barry) were excellent. The environment here was totally pressure-free, and I actually felt relaxed communicating with the staff. I also appreciated the transparency regarding the history of the vehicle I was buying. Everyone here also seemed very organized, and the process of buying was much faster and more efficient than I've seen at other dealers. This was absolutely the most painless experience I've had purchasing a vehicle, and I'm grateful for the additional follow-up after my purchase to make sure I wasn't having any issues.
I can't speak on the service department here, but I feel like I got a fair deal on my vehicle, and I wouldn't hesitate to recommend Universal Ford Lincoln to anyone looking to purchase.
Took my 94 Ford taurus into service on August 8 2014 because i heard a noise, they called me to let me know that they had heard it too and told me which parts it needed,but they didn't have them, so they had to phone around.They finally found the parts but would have to keep it all weekend and then quoted me the price. Mondays comes the car is ready and i go down and pick it up and find out its cheaper than the first quote.Awesome ,i will deffinatly be taking my car there from now on . Also i would like to thank Joel Janz for helping me.
My father-in-law was expecting a $700 bill for services when he took his Explorer in to the "Ford Dealership in Cochrane". When he went to pick it up 3 hours later he was billed $1500. He should have been called and told that there was "extra" work needed. And he should have been given the choice to say "no". He's a pensioner and that's too much to ask above and beyond what he was quoted.
On the other hand, I've been a customer at ULF for over 12 years and they understand service. I know in this situation that they would call me before going ahead with work above and beyond what's quoted. They sell service first. They understand customer needs. Keep up the great work.
I had a great experience at Universal Ford from James Macdonald. Right from the get go he was there to help me find exactly what i was looking for and went above and beyond to make sure I was happy. I have recommended him to others and well as I have found some of my clients to have worked with James and had the same experience.
If you are looking to get a Ford anywhere in the city give James a call and you wont be dissappointed.
We bought our FX4 here and dealt with James MacDonald. He was extremely professional and upfront with us about the features, specs and the price of our vehicle. The buying experience here was totally painless, and service is top notch. Do yourself a favor and visit Universal Ford! We will be back to purchase a new family vehicle in a couple of years.