We had a terrific experience buying our vehicle with Al. He provided consistent communication through the process and made it very smooth. This is our second vehicle that we purchased through him and will definitely see him when we are looking for our next one.
My family has two cars from this dealership and their service is wonderful. Our salesperson is Ray and he’s great. He helped us decide which car would be best for us.
I deeply regret not being aware of the poor quality and unprofessional behavior of Lexus service centers before purchasing their car. Their lack of ethics and approach towards existing customers is extremely disappointing. STAY AWAY…minimum form their operations/dealership in Regina.
Two years ago, I bought an RX and today it has only 17k KMs on it. Two weeks ago, the left suspension coil spring suddenly broke while I was on my driveway. Lexus towed the car to their service center and informed me that it would take 3 to 4 days to receive the necessary parts, which were urgently ordered from Lexus Canada via air. After 4 days, I contacted them again and was told that there was still no update and the parts may be coming via truck/road. I requested an alternate or rental car since the issue was related to the quality of parts and covered under warranty. However, the agent informed me that they did not have any available car and could not provide a rental.
In summary, I have been following up with them for the past two weeks on daily basis and have encountered highly unprofessional behavior. They have not provided me with an ETA for the parts, details of the order placed with Lexus Canada, or any means of escalation. I have not been offered an alternative or rental car to use, and I have not been given a service reference to track the progress. Every day, I call and most of the time I am told that the person handling my case is not available and will call me back, but I have never received a call back.
Today, after multiple calls, I finally received a call back stating that it may take another 3 or more weeks to receive the part from Lexus Canada, and they cannot provide me with an alternative car as Lexus Canada will not cover the cost. The agent also mentioned that their manager will send an email and see if Lexus Canada can accommodate my request, but not sure of when they will reply, possibly tomorrow or after the holidays.
I am not sure what are doing or will do with my car and I am badly stuck with Lexus and their service center, and I never expected such poor service. It has been over two weeks without a vehicle for which I am still paying the lease, and it seems like it will take another month or even longer just to receive a spring from Canada , with no guarantee of how long the replacement process will take.
In the coming months, I will definitely rectify my mistake of buying a Lexus, but from today I will make every effort to share my experience locally, nationally and globally using all means and platforms to shed light on how Lexus insult their customers with their disgraceful quality of service.
My experience with Taylor Lexus while purchasing my 2024 RX 350h was absolutely fantastic. I didn't anticipate receiving my vehicle within this year, but thanks to the efforts of Chanthy Yang and his manager, it became a reality. The communication was outstanding, and I wholeheartedly recommend both Chanthy and this dealership to friends and family.
My experience with Taylor Lexus while purchasing my 2024 RX 350h was absolutely fantastic. I didn't anticipate receiving my vehicle within this year, but thanks to the efforts of Chanthy Yang and his manager, it became a reality. The communication was outstanding, and I wholeheartedly recommend both Chanthy and this dealership to friends and family.
Lexus Regina can take a lesson in outstanding customer service from Acura!
I had my Lexus GX in for service at Regina Lexus to change transfer case fluids. While there I told them I had a clunk in the front suspension and would appreciate if they would give it a quick check. I was told by the service guy that my cv axles were shot although mine were just rebuild 2 months prior. When I tried to explain to service guy the cv axles were rebuilt recently he lashed out "I talked to TWO of our mechanics and they both said it's your cv axles that are bad" so since it is lexus service and my vehicle is a lexus I thought well maybe they know something I don't know... since they did not have parts in and had to be ordered I went to Autoelectric (where it was recommended by toyota parts I can get offmarket axles in stock) and had them installed there... but the clunk I had before was still there after axles were replaced. When I called back to bring car back in as clunk was still there I told the female service employee what happened and she said they will get back to me to reschedule for service. I did not hear from them so a week later I called several times and no answer...there is always a voice mail there...noone answered over 3 weeks so I kept leaving messages ...so eventually I drove there and they said they did not get my calls... insulting to say the least... I told staff and service manager my last call was at Toyota as I thought they are too busy in lexus service to answer calls. But toyota service manager said they nolonger service lexus so I have to take it to lexus... and he personally transfered me to their voice mail. When I told Service manager at Lexus I can show the dates on my phone on the outgoing calls to his service department he said he doesn't not want to see them... clearly did not care to find out what happened. When I insisted to look for a solution to solve the issue in a timely manner since I was already waiting for three weeks he told me they are very busy changing winter tires so it would be a couple of weeke before they can get me in... I told him this is a premium brand service department and that does not look to me as premium service since I was already waiting for theree weeks , he did not seem to care. I told him this would not look great should I share this experience with friends ,family or social media... same indifferent, pompous and dignity robing attitude... maye is my accent I said... 32 y in Canada and still have my accent... somehow he was trying to convince me this was my fault not leaving the message in the "right" voice mail...how many are there... I told him the voicemail had the voice of the one female employee at the front service desk... if you were patient to read thus far you got it...I got nowhere... Frustrated and insulted I drove down the block to Acura and they took the car in at once for a test drive to see how serious was the noise. Since it required a more in depth look I was booked in 2 days. They troubleshooted the cause immediately and their mechanic came to personally show me and explained what needed to be serviced and did not even charge me for troubleshooting the problem. What I appreciated most of all about the Acura service department was that they were so welcoming and incredibly professional and friendly. Matt, the service manager listened patiently to my dissapointing involvement with Lexus Regina and he provided outstanding service one would always expect from ANY premium car dealership. Lexus take note: you might want to hire Matt from Acura service department to train your service desk staff. Thank you Acura, Matt and Hoi, the mechanic, Regina can use more people like you. I had been taking my vehicle to Lexus for 7 years but Acura will be my go to service center in the future... I hate leaving bad reviews but I feel no one should have to deal with lying, pompous and arrogant people. We have professional autoservice people in Regina who can repair any model vehicle and make one glad to patronise their businesses.
Bought my vehicle from Taylor Lexus as an out of province customer, exceptional service from landing into regina all the way to driving the car off the lot. Worked with Chanthy Yang and he was honest and to the point. Communication was excellent I would not hesitate to recommend him and this dealership to friends and family.
Just got our 2015 Toyota Venza last friday, it was a little bit late til we finish all the paper works but somehow we still take the vehicle back home, Thanks to Al-Laine for assisting us from the start. Good service đź‘Ś
I bought rav4 from them. Everything was so perfect and clear like mirror. They listened carefully and did what I requested. Staff was very helpful as well
Fantastic experience with Taylor Lexus purchasing my RX 350. Brendan made it such an easy experience for someone who hasn't purchased a vehicle with a dealership before. He listened to exactly what I was looking for and answered all of my questions. Would definitely go see him again for future purchases!
I got my car diagnosed by them for a current draw causing a dead battery. They proceeded to unplug some aftermarket stuff like my dashcam, remote starter and gps tracker. I was told that the draw should be just fine when the gps tracker was unplugged but the remote starter and dashcam didn’t have much effect. I was informed that the gps tracker was the one causing this draw so they left it unplugged. This led me to believe the other items are still working. As I get home, I find out that my remote starter isn’t working so I contacted them and they agreed to pay for it to get fixed, so I did. A day after, I find out that my dashcam is also unplugged, so now I have to get that fixed too. This has caused a lot of inconvenience that could’ve been easily avoided by better communication.
What an amazing sales team! Chanthy and Pat delivered the best customer services to us. Chanthy patiently answered every single questions I asked. I can’t say enough about the purchasing experience. Great experience and services. No need to say how wonderful Lexus vehicle is!
I wish I could give zero star. Sales manager Pat Shymko was the worst sales manager I have ever seen in my life. He treated my family so bad because we ended up buying from other dealership and threatened us to never step in his dealership again and never sell any vehicle to us ( we were not going at all). I let Lexus of Canada know how was “amazing” experience at Regina Lexus.
You don’t expect this kind of experience from such prestigious bland. I hope racist attitude of Pat will be noticed by the owner of Lexus and Lexus of Canada.
Taylor Lexus consistently delivers excellent service and the Toyota in Lexus brand obviously delivers incredible vehicles.
I had a great experience with the service at Taylor Lexus Regina. My car was in for a windsheild wiper fix & a repair on a heat shield over the muffler. Garth Huber & staff went above & beyond help getting the car back to me same day all repaired.
Don't be fooled by Complimentary Inspection Offer and Oil charge & Car Wash for $79.95. By the time you get out of there (2 hours later) it will end up costing you double that including filters, wheel rotation, wipers and other things you don't really need. In the end, after 2 hours - They forgot the complimentary car wash and didn't bother resetting the warning light on the dash. The only thing they are really good at is "Billing". They don't miss a beat on that. Everything is billed and charged - obviously they went to extensive training on how to sock it to the customer and get the most money out of your service. By the time, Nic got my keys it took 20 minutes to make sure he didn't miss anything, plus he served customers and took phone calls while I was standing there waiting angrily because I was already there for so long. To be fair, he Nic did tell me it will be an extra 15 minutes if I want my car washed. So 30 minutes later (somehow 15 minutes turned into 30), as I was paying is when he broke the news that they never did get the car washed and that it would be another 15 minutes. I declined because I knew their 15 minutes is actually 30 minutes or maybe even 45. STAY AWAY FROM THIS PLACE. I guarantee -you will be sorry!
I know it was a busy day today, but I believe Lexus should have their own shuttle service or a loaner if the brand compares to BMW or Mini. I had to use Uber today. Not impressed. Something to think about Taylor Group. Thank you.
Very good experience,very professional and great customer service.drive Lexus!
Very friendly and accommodating to deal with. Transparent, easy to follow number crunching with no hidden surprises. An enjoyable vehicle purchase experience - highly recommend !
Excellent, knowledgeable staff. Very approachable!
Amazing group to work with. From the moment we stepped into the showroom we were greeted with friendly employees. Pat, Bob & Gary are amazing, genuine individuals. We were so pleased not to have the arrogance that we received from other high end dealers in Regina. I highly recommend purchasing your vehicle from Lexus.
The sales man answered all the questions I had and didn't pressure me into going for a test drive or to buy the vehicle. Highly recommended.
Thank you to Garth and Tim for making my visit here such a great one. I needed some cosmetic work completed on my car.. Garth was so friendly and accommodating. And Tim went the extra mile to get me to work on time. I would highly suggest this place of business.
Great place to shop.. Knowledgeable low pressure staff! Would visit again. Great atmosphere!
Service items are very reasonably priced. Read below for why I think you should get your oil changed at this dealership if you have a Lexus or Toyota:
SUV's with the 2GR-FE engines (Lexus RX, Toyota Highlander) take 6.4 quarts of oil:
--Taylor Lexus service dept. charges $50 for an oil change kit using genuine Toyota 0W20.
--Bulk 0W20 from Costco is about the same price.
-----Reasonable price. Presumably the Lexus kit comes with a washer??
Oil filter for the same engine which is a paper filter in a reusable canister::
--Taylor Lexus service dept. charges $7
--Seems on par with the Fram unit at Canadian Tire (which I don't think comes with the o-ring)
-----Reasonable price. Presumably Lexus kit comes with the plastic filter drain tool and o-ring??
2 rather large wiper inserts:
--Taylor Lexus replaced both inserts at $12 a piece (presumably OEM part).
--Motomaster replacement (a substandard brand) is $12 at Canadian Tire.
-----Reasonable price. The stock/OEM wipers are decent quality.
Labour for all this:
--$21 at Taylor Lexus, which is very reasonable considering how many quarts you have to pour into the engine and that this engine has a weird filter canister which is a chore to undo.
-----At drive in oil places, labour is about $40 if you bring your own supplies. And on these engines I wouldn't let a shade tree mechanic dare undo the reusable filter canister.
On top of all this Taylor Lexus gives a reasonable attempt at cleaning the car and does a basic inspection. I can't think of a reason why I should do oil changes on this engine at a drive-thru place in Regina or do it myself and waste time taking the old oil and filter to a recycling joint.
I found the place to have a warm atmosphere upon entering. The sales staff were very helpful and friendly but not over powering. As well the finance manager was very helpful at explaining the process. Would totally recommend this place to any one looking to buy a new vehicle!
It was a great experience today. The staff made certain to engage and answer any questions.
Recently made my fourth purchase from Taylor Lexus. The customer service is wonderful. The staff are always patient, helpful & knowledgeable.
Whether I’m buying a vehicle or just having service/maintenance done, I always leave knowing I’ve made the right decision choosing this dealership.
Our recent acquisition of a 2019 RX 350 from Taylor Lexus was a great experience. Pat and Bob were fantastic. They both were very professional and knowledgeable about the product. They made sure we found a vehicle that we liked and met all of our needs. It was a very pleasant experience, we would recommend them to friends and family.
We really like our new RX 350
We just purchased a new vehicle from Hop and Sunnya. They provided excellent service in guiding us through the purchasing process and explaining all the features of our new vehicle. They ensured we were satisfied and comfortable before we drove away. We would recommend them to anyone.
Pat Shymko is the best salesman at Taylor Lexus. He has always gone the extra mile for us. Will always keep going back because of him. Thank you Pat!
Pat Shymko is the best salesman at Taylor Lexus. He has always gone the extra mile for us. Will always keep going back because of him. Thank you Pat!
Taylor Lexus in Regina is a great place to purchase a vehicle, or in my case 2. I bought a 2015 NX200T new and just recently the amazing LC500. The sales people are both friendly and knowledgable. Negotiations were non stressful. The vehicle's are awesome quality and ride. The service has also been great.
Saskatoon Lexus offers much better deals if you are buying cash or leasing. I had horrible experience both getting my car and returning it. First off the deal that I was promised and agreed on was not given to me. We agreed on something in 600s and when I went to pick up the car they had me to sign papers for 780 . I had to drive to another town so I had no option. I was stuck with this payment for 3 years. Bob swan who tried to seem helpful did not give me any explanations and kept saying this is good deal, take it. When I returned the car he was extremely rude. My friend got his car from Saskatoon Lexus and his payment was about 150$ less than mine, in month,y payments. The customer service that he got there was far more better.
Pros: Friendly staff, extremely accomodating. Shuttle service. Night drop off.
Cons: Understandably expensive services.
The guy above is an idiot. Nuff said.
This is the second time I have dealt with Hop, and on both times, I got only the best advice and everything with Hop. It was a good experience and doing business with Taylor and Hop is just amazing!!!!!
We loved the first Corolla we pick out for our daughter so much we had to get one of our own! Raymond and everyone were excellent. I will definitely go back to see Raymond when we need to get a new car.
It was the best experience in terms of client/sales person relationship ever!! Would never go somewhere else when I want a new car again!!!! Hop is awesome!! So anyone who wants a new car, look for Hop Hyunh, and you'll get the best!!!
Outstanding experience! My salesperson, Janson, was exceptional. He did not pressure, was attentive, answered all of my questions and bent over backwards to make the deal I wanted to make. The sales manager, Grant was involved, friendly and helped me feel like a valuable customer. The financing was done by Karen who was pleasant to talk to, and made all of the paperwork easy to understand. I have no doubt that my next purchase will be through Janson.