In late June, I went into the dealership looking to buy a new Sportage that day. After 20 minutes of looking at Vehicles, I had not been helped at all. I left the dealership, went to QEW/427 Kia and signed the paperwork an hour later.
Great deals, great staff.
Be careful of their service department.
I went and did their over priced service. Knowing it was overpriced but convenient for me. They also decided to inspect my brakes. Told me they were 2mm and I needed to change them asap. It would be $500+ to do so. I told them I would wait.
Little do they know I also work at a car dealership. They inspected my brakes, I'm at 5mm and 6mm front and back.
I understand its winter and tire season is done, and business can be slower. But there is no need to flat out lie and scam people.
From this point forward I will go and recommend others go to a different kia. Sad because my purchase experience was very different
I was very impressed by the professionalism shown by Jorge Salvador of West Toronto Kia. He provided very competitive pricing for a new Kia Sportage with a detailed breakdown of the costs. It was a real pleasure dealing with him.
Thomas is doing great
Nav at West Toronto Kia was outstanding and made the entire process of buying our new car totally seamless and enjoyable! He was upfront and transparent about every part of the transaction, and I would happily recommend both him and the dealership to anyone thinking of buying a car!
Very happy with the service I received at West Toronto Kia. They were very upfront, detailed with pricing and numbers, and very patient. They didn't push me to purchase a car like some other dealerships that I visited.
It was my first car purchase and I wanted to be sure about the car I was looking to buy. They took their time with me and answered all my questions. When I did make my purchase with them, I had no doubts.
Superior customer service!!!
We were very happy with the attentive and personalized service at West Toronto Kia.
One thing we particularly liked was how up-front they are with pricing and numbers. Other dealerships try to be vague or avoid giving you specifics. We appreciated the transparency and detailed information, as well as recommendations based on our particular needs and questions.
And, of course, we are very happy with our purchase of a new Kia Sorento.
Reviews, I hate reviews, I hate going to dealership, I hate haggling about the price, and I hate all process buying a new car. I wish we could pay for the car just as we do for a jug of milk.
Anyhow if I must, this young man Nav Randhawa at West Toronto Kia, was outstanding, courteous, professional, well manner, in assisting me purchasing new car. In addition, Hi was extremely organized; Nav would be a tremendous asset for any company and has my highest recommendation.
If you have any further questions with regard to this Young Man, please do not hesitate to call me.
Sincerely,
Steve C. Matesic
Jovert (JOE) is a great guy. Arranged a test drive for me. Professional sales person and provide realistic facts and figures about Kia models.
I would have considered myself a loyal customer at West Toronto Kia, but after this afternoon I will be taking my service to another location, and would strongly advise anyone else to follow my lead.
Service costs arbitrarily increased without proper notice to customers. When issues brought up the response is "that was the decision of our new manager'. To give context since coming to West Toronto Kia there has been a rotating door of new service representatives, managers, and other reprenstatives working at the dealership, with policies and procedure constantly changing.
After coming into the dealership on Saturday for their 'promotional sales event' I decided to get the oil changed. While there i was told I would have to pay to repair a slight tear in the car door weatherstripping, which in my opinion should not happen to a car on a 3 year lease with 50k kilometers, rarely driven in winter, and parked in a heated garage.
There is so much I can go on about this dealership, but there are other Kia dealerships in town that are more organized, and provide a much better level of service. In addition, the dealership is in dire need of upgrades, and there is limited selection.
This location has the worst service I have ever experienced. We drove one hour to this location today for our service appointment at 6pm and the shop was closed, (hours had changed and no one called us.) This on top of a terrible sales experience earlier in the year where one of their salespeople sold us a car that didnt exist and tried to charge us more money for a different model after the fact. This location is unprofessional and pays no attention to detail.
Thanks to Jovert for making my first experience with Kia a great one! Enjoying the Forte EX.
This review is on their workshop, not sales. I had gone to this place with my (used purchase) 2010 Kia Rondo when its brakes had started locking up. I did some online searches and found out that some Kias had common problem with brake switch (behind the brake paddle). They told me to leave the car with them and they'd get back to me the next day. I was glad when the shop called me the next day and said they were going to change the brake switch which would cost around $150. I gladly gave them the go ahead. Then an hour in, the same day, I got another call from the workshop asking me if I had any warranty on the car. I told them I had some warranty package and they told me that they had looked at it again and it was ABS module issue, which would cost $4000. I checked and found out my warranty didn't cover abs. They still said I'd need the abs module. I drove my car out, decided to Google again and ended up at a third party workshop. Their mechanic took the car for an hour to run diagnostics and told me it needed a new brake switch. A new brake switch was put in and the car has been fine since. I waited long enough to give it time, to see if it was really something else. It has been 10 months since the new brake switch was installed. No issue. It cost me $160. I had gone to the manufacturer dealer with the hopes that I wouldn't get a run around. Do your research, get a feel of the mechanics and managers talking to you, see if their stories are changing, and definitely try multiple mechanics! I like my used Kia and my next car will very likely be a Kia too, but I'm not going to this place if I ever buy one.
Very friendly staff and excellent customer service at the Service/Parts Desk. Always great to see the guys change my oil and maintain my car.
Bad experience at service desk. Had to pick up parts. Arrived at 8 am as advised but the parts guy was running late. Not knowing which desk to go to i was met with much attitude at service desk. They were inconvenienced to Answer questions and help me. Worst kia i have visited. Parts manager kris is amazing and was helpful through out the process. Suggest looking at your service guys and teaching them customer service.
Service have been declining since 4 years ago when I started.
This past March they did a service o my car and something was not well done so the car was doing funny noise.
Last Friday I took my car for service (again) the person that did the service didn't add any fluids just reported they were low also reported that I need to change the tires 🤔, I changed the tires 2 or 3 weeks ago so all the 4 tires are brand new...??? I'm losing the confidence on this place. I go there because the car still under warranty.
Tried to do a lease transfer here. Geoff tried to charge me for extra hidden services I didn't ask for, and promptly lied about what I'm paying for. Extremely unhelpful. Don't waste your time with this rip off center
HUGE Sale & TELLURIDE is in stock! Fantastic Store, Great Staff with Excellent in-stock units available.
Bought a used car off of Cameron Sonley. Great experience, he is fully dedicated and brings the experience that you need to finding a great deal and finding the car that suits you and your budget. Top notch.
Amazing and courteous experience!! Although I didn't end up leasing a vehicle from them, I had amazing experience with James Currie and test driving the 2021 Kia Seltos! James took the the time to get to know and understand me in order to help find the best vehicle that fits my needs while giving me the best deal! I really appreciated the time and the courteous, friendly and informative experience James Currie provided! If you are in the market for a new or used vehicle I would highly recommend getting in touch with James Currie!
This was a really great experience. I dread car shopping, but James made everything easy and comfortable. Responded quickly with a quote, value for my trade-in, and set up for a test drive. Took delivery of a new Sedona just this week. Didn’t make me feel like I was taking up his time asking questions (which I did a lot) and showed me everything I needed to know about how to use pretty much everything before I drove away.
We had bought a car from here and my wife has had the worst experience. Customer service is poor, 4 yrs and still problems don't get resolved. They always want money. She has been very I'll since coming back yesterday from this dealer. I will look into our RIGHTS. This is not fair and not acceptable. DO NOT BUY OR GO TO THIS DEALER FOR A CAR OR SERVICE. VERY VERY POOR!
I love this place both my brother and I have purchased excellent cars here and the sales and service staff are actually friendly and honest. They always seem super happy to accommodate and Kia makes a fantastic car.
Great Service!!! Extremely friendly Service guys and reasonable prices. Always happy with their work they do on my car, definitely a regular customer because of them. Cheers guys!
Purchased a great used car (2017 Kia Niro) from James Currie. I love the car and found James to be very attentive, professional and easy to work with. I would recommend this dealership and James very highly.
We recently bought a car at West Toronto Kia. We were fortunate to have James Currie was our salesperson. He is amazing to talk with and he has great jokes too :) My wife and I felt comfortable very quickly with him and were able to ask him all the questions we had. When we took delivery of the car, James made it a point to go through every feature and function of the car. He truly went above and beyond! Thank you for the great service, James.
James was a great sales agent and continues to be helpful throughout my Kia relations
The staff are friendly and I would highly recommend this dealership
West Toronto Kia is wonderful. My headlight went out and then I broke my wiper and I didn’t know what to do. I went into the dealership and even though the Service Department was closed, James and Cameron from the sales team brought me to JP in service. JP fixed my car right away so I could drive away safely.
Thank you so much for helping me! What a great team.
Awesome experience. I've just bought KIA Sedona from James at West Toronto Kia and the experience was second-to-none. I am very satisfied with the car, with sales experience from the dealership and the whole process. James was able to accomodate whatever I wanted / did not want. This is my first time buying KIA and I compare to at least 7 other car makes I have owned previously and at least 4 other dealerships from whom I bought previously. Highly recommend KIA and if you are already looking for KIA - go to James from this dealership.
Awesome experience. I've just bought KIA Sedona from James at West Toronto Kia and the experience was second-to-none. I am very satisfied with the car, with sales experience from the dealership and the whole process. James was able to accomodate whatever I wanted / did not want. This is my first time buying KIA and I compare to at least 7 other car makes I have owned previously and at least 4 other dealerships from whom I bought previously. Highly recommend KIA and if you are already looking for KIA - go to James from this dealership.
I brought my second-hand 2015 Kia Soul here because the seat warmers were not functioning properly.
I purchased this car from a different Kia dealership.
I started by calling the dealership. The receptionist booked a service appointment with me and explained I could leave the car the night before.
I brought the car in and a salesperson, Jeff, took my key and information on behalf of the service department (because I got there after they closed).
Domenic got back to me the next day (happened to be Wednesday) to tell me that the warmer could be fixed and that it was under warranty, which made me very happy indeed!
The part was delayed and I didn't get it repaired until the Monday of the following week. That's a bit annoying but they were upfront about it and that's something I appreciate.
I was able to drop off the car after hours on Sunday, which was fine. The only problem with this is that the weather was sleeting and the mailbox with the envelopes had both frozen shut and somehow the envelopes got wet. The pen was not working (because of the cold I imagine). Lucky for me I had my own pen and managed to provide the information. Maybe a better mailbox is called for?
One other thing: this location is about a 10 minute walk from Gunn's loop so if you're taking transit, you can either wait for the infrequent 189 bus. Hailing a cab around there is not reliable.
I brought a used car with 1 year warranty and the deal with the seller was brake pads and rotors replace and after a couple months my rear brakes start to make a grinding noise so I bring the car back and after the check the mechanic told me that the rear pads was old aftermarket and not new original as we Concorde. Thx nice scam
James Currie provided exceptional customer service for my long distance vehicle search. This dealership had a vehicle I was searching for and James assisted on the phone. He answered all questions I had, went above and beyond to help me make my decision, was very flexible and had very quick responses. On top of it all provided great comic relief! When searching for a very specific vehicle from 450km away, it was greatly appreciated. Great work James!
The best Experience i have ever had with a dealership!! Love my new Kia!
Make Sure to Ask for Cameron!
Friendly staff that are not pushing cars but rather trying to really understand what role a vehicle has in your life and providing suggestions on the best vehicles to meet your needs. Love my 2019 Kia Niro - James was such an incredible person to help me purchase my first vehicle with patience and understanding :D
Unfortunately I must write a negative review about this location, which is a shame because I had a great experience in 2010 when I bought a brand new Soul there. 3 salesmen played me this week (especially Cameron and Brandon) when I was interested in coming to test drive a used Soul for my mother. First bad feeling was when I arrived at a scheduled appointment to view the car when I was told it was "away for detailing". Why wasn't I called before wasting my time going there if the vehicle wasn't even present?? Okay, fast forward to the next 3 business days when the vehicle was supposed to be back from getting detailed in the afternoon (which now I don't even believe this story - the vehicle was probably in the works of already being sold) - I called and was advised the vehicle was sold "10 minutes ago". I mean, I called each day, Cameron was very aware I was interested in this car. They had my name and number. I should have been contacted as soon as the car was "back from being detailed" (lies). I can't believe the horrible customer service from this location. They are in the business to sell cars and I was the one chasing them down? Unbelievable. Don't go here unless you want your time wasted and to be lied to.
Just want everyone to know how totally awesome Salesman James Currie was. He went out of his way to get all the answers to my questions about the Kia Soul. He took me on a test drive , and showed me all kinds of things I would not figured out if I just did the test drive . Then I drove and he explained even moređź‘Ť. He also has been very helpful in many more questions on phone calls after the visit. James has truly made me love the Kia Soul. And I will be buying one thanks to his professionalism !!!
This location has definitely taken a turn for the worse. When we first got our Kia I told everyone that this would be our dealership for the rest of our lives in Toronto.
Since then (in just three short years) they have become the WORST at customer service and do not communicate with the client. On my visit this time they got me to agree to work that cost an additional $600 only to tell me AFTER confirming the work that I could have got it done anywhere I wanted for far less.
What is even worse is that they are 100% not women friendly. Each time my husband comes he gets better service than me (albeit the service he gets is still bad!!!!) and even on this trip after they “spoke with my husband” they gave us a $100 discount.
As soon as our lease is over we will not be coming back here. Best of luck to a dealership who doesn’t answer the phone, call their customers when cars are ready for pick-up and admits to being exponentially more expensive than any other option. Perhaps all of this would be ok if they treated me with respect, but they never, ever do.
Brandon and Jeff are amazing to work wuth, honest, kind and professional. If you are looking for a Kia, there is no need to shop around, just go to see these gentlemen, they would provide you the best advice when it comes to your vehicle needs. Thank you very again for looking after me and my wife on her new Sportage.
Great service, friendly staff, and a welcoming environment. (Formerly 5 stars)
Edit: New staff, less friendly, and unwelcoming. I was told to google another Kia because they can't accomadate warranty work within a reasonable time frame. I.e. from one week to a year later. Additionally, they display a lack of confidence in their technicians which lends doubt to quality of work ratified by the fact that this is a return visit due to an inability to complete previous work. Moreover, the manager does not have concern about whether their employees are adequately trained or not. The first encounter was with a customer services representative that couldn't locate my file by name on the first 2 attempts and then wanted to take a picture of the VIN to do so. Finally, on the third attempt of spelling my name, my account was located and all of the issues with my vehicle were forgotten. The manager displayed a similar lack of disregard by not recording any of my vehicle concerns and decided to call me rude since I had asked to speak to him despite his presence during the 10 minute turmoil of pulling up account information and explaining vehicle concerns to no-avail. Rather than addressing concerns, they blame customers for their lack of availability and will tell you to go to another Kia to be accommodated sooner.
TL:DR; save yourself the trip and visit another dealership for warranty work and/or just don't buy a Kia to save yourself the hassle.These are now terrible people with terrible attitudes.
Edit 2: Many other reviews about West Toronto Kia indicate the service departments lack of aptitude in diagnosing vehicle problems. The majority of the positive reviews involve people buying vehicles where the experience is intended to be chiefly positive as that's how they make the majority of the money except for one person that put a down payment, drove 2 hours, and found out the vehicle was sold. Therefore, even when selling is intended to be positive, their greed comes before the concerns of customers. The poor quality of service is most observable when dealing with West Toronto Kia for warranty work as this does not generate revenue.
Edit 3: [Written within same hour as Edit 1] I was able to book an appointment for the following morning at 8am at another Kia dealership and, as a bonus, they have confidence in the ability of their automotive service technicians.
Great customer service to deal with Jorge Salvador was like a breath of fresh air compared with most used car sales people.. knows his craft, listens then works for his customersđź‘ŤHighly recommended. Thanks Jorge
In 2009 I bought a Kia Rondo. Decent enough family runner. Whenever I had issues with it, under warranty.. the service area could not diagnose the problem.. i research myself in internet forums.. would find the possible fix.. then argue with the service manager named John to have them at least look at what I discovered it might be. After finally agreeing to try my suggestion..lo and behold...it got fixed. (Air conditioning clutch in this case).. fyi KIA cars aren't that bad.. it's the dealerships that are miserable. DO NOT GO TO THIS DEALERSHIP.
Just purchased my used Kia from them and had a great experience. Cameron the sales person was great and so was the rest of the team! Great service! For sure will go back for service and to purchase another vehicle from this dealership.
First visit here, place seems a bit understaffed was supposed to get a shuttle to work downtown exactly at 8:00 but unfortunately no shuttle was around, Dominic(service manager I think) apologized and offered to drive me himself downtown. Overall good experience here will be returning.
nice customer service, a bit slow for small things like oil change take waiting time around 1hour, and booking and appointment long time but everything else is good
The service I received during my purchase of a new vehicle at West Toronto Kia was outstanding.
Most professional in every way. I went to a few dealerships and West Toronto Kia is by far the best. I walked in the door and Jerome greeted me immediately. He was great... attentive and not at all pushy. Each person I dealt with was wonderful. I will definitely recommend purchasing a car here.
I went to West Toronto KIA this week to have a look at the cars
that get such rave reviews. I was looked after by rookie salesman
Mike Buss, whose unassuming and non-aggressive attitude put me
instantly at ease. I had three test drives and ended up buying a
new KIA Forte. I've only had the car two days, but can say it is
a pleasure to drive and handles so nicely. Everyone at the dealership
was very helpful and Mike went beyond the basics to make the whole
experience a very pleasant one.
Came in for some recall work, dealt with Dominic in the service department very polite young man. He noticed that I was with my little one and made sure he got the work done as fast as possible as he knew
Kids don’t like waiting in areas for too long. He even offered us some pizza while we where waiting. Thanks again Dominic fantastic service!
Laura and James
5 stars to Domenic in the service department, guy is a straight shooter and is honest about what the car needs and doesn’t need. This was my first time bringing in my wife’s car for repair and I will definitely be returning in the future. Way better service than the other lame Kia dealer I went to. Thanks Again Domenic!
Jack
Be careful of their service department.
I went and did their over priced service. Knowing it was overpriced but convenient for me. They also decided to inspect my brakes. Told me they were 2mm and I needed to change them asap. It would be $500+ to do so. I told them I would wait.
Little do they know I also work at a car dealership. They inspected my brakes, I'm at 5mm and 6mm front and back.
I understand its winter and tire season is done, and business can be slower. But there is no need to flat out lie and scam people.
From this point forward I will go and recommend others go to a different kia. Sad because my purchase experience was very different.
Bought my second car from here a few months back. Jorge was and has always been great. The most helpful out of anyone you can speak to. Above and beyond for the customer. More people in that dealership should take his lead as he did not hesitate to make up for other's errors. Would definitely purchase from Jorge again.
Great experience. James and the team did everything they could to get me the deal I wanted. I look forward to a long and pleasant relationship with my new Soul and this dealership.
I took my car in this morning for 4 separate KIA recalls. West Kia completed all 4 in a very timely fashion and were able to accommodate my work schedule by arranging a rental car for the day so I wouldn't be left without a vehicle. They called me as soon as the work was completed to let me know the result of the recalls as well as their general maintenance check. Excellent customer service. Highly recommend this dealership.
Hands down - one of the most honest dealerships out there! Kudo to Adolfo!
We've all had our fair share of negative experience at dealerships and third party repair shops. But these guys are incredibly courteous, helpful and most importantly honest. They communicate clearly and are upfront about what needs to be done. And they will work with you as much as possible to see if your warranty does cover some of the costs.
I've only had the pleasure to interface with Adolfo - and he has been nothing but great. Keep it up and I will continue coming in!
This dealership is great, i had a very good customer experience. They make sure we had the attention and information we needed. Jerome was exceptionally attentive and kept in communication all the time. Very happy with this dealership.
The sales staff here are top notch. I've bought my last 2 vehicles from the folks at West Toronto Kia. We always bring our car in for service also and they are adequate. They know what they are doing and are good at it but the customer service manner could use a bit of work.
BEST customer service I have ever experienced! Purchased a used Soul & honestly, Daniel & Jerome were amazing! They were professional, efficient with the purchase and went above & beyond to help us out! Highly recommend this dealership!