Excellent job.Terry the salesman was very helpful.I would not hesitate to refer friends or family.
Excellent Kia dealership in a prime test driving location (winding roads, leading to the highway if you turn left or city driving to your right). Great staff with a good dynamic and fair pricing. Andrew and Majid are an amazing pair that brought both expertise, knowledge, and a personal buying experience to the table. Wasn't planning to get a car on my first visit, but so impressed I couldn't say no.
Kia has grown and evolved over the years and they have the right sales staff to elevate it into the future! I will definitely be returning for other vehicles in the future!
My wife and I had an extremely unique experience with this dealership and are very satisfied with the service we received! The dealership had a great price on a used odyssey that my wife and I were planning on driving from Milton to see. We had to cancel our appointment because my wife had gone into early labour that morning and Paul, the Pre-owned sales Manager, surprisingly offered to drive the vehicle out to us. We loved the van and bought on the spot before heading to the hospital. The dealership stood behind their vehicle and made a great effort to ensure that we were completely satisfied with it even after taking delivery of the van. Like I said, very unique experience! I would definitely recommend this dealership to any prospective buyers!!! Great pricing and great support!
I’d give 0 stars if I could. Rude from the moment I denied extended warranty. Came to pick up the car and was basically thrown the keys and told have a nice day while a lot tech put my new plates on. Tried to go back the next day because there was a few minor issues that were safety related. (Wipers streaky, bad vibration at 105, and the truck pulled hard right, while the steering wheel was turned slightly left). Was told they don’t feel a vibration and they put new wipers on (only on the front by the way). Completely disregarded the alignment issue. So I had my work done elsewhere, based on the fact they shoved me aside from day 1. So I brought them the repair order from the other shop. They refuse to refund my 209$ to have the truck fixed properly because “they didn’t feel a vibration”. And I have proof from the shop that the tires are out of balance and a printout of the alignment being way out. It’s clear they don’t care about their “amazing reputation “ the financial lady said they had because I wouldn’t even send my worse enemy to experience this dealership.
Just wanted to acknowledge Matt Butcher and the body shop for making my whip look like the legend it is. Showed up with some damage done to it. Got it fixed up so quickly. Time is precious to me, this was the best service I’ve had at any dealership. I also recommend the courtesy vehicle they have, it’s a KIA Soul. I almost like that ride more than mine, but let’s not talk about that 🤫
The OMEN is back out on the streets guys, get out the way
I visited this dealership recently for a service on my car and had a really great experience! I will definitely be returning. The staff are all very friendly and I especially want to thank Cheryl and Michelle at the service desk for helping me. I will be coming back for future services I need on my car, and in the future when I'm ready to buy a new one. Thanks again!!
I recently had an amazing experience buying a brand new Kia here!! I was looking around for a new car for months and I’m glad I came to this dealership. They had a huge selection of new and used cars, and Majid really took the time to understand all my needs/concerns and helped me find the perfect car! The staff here are patient, understanding and work around your budget, as opposed to pressuring to make deals which was the case at most other dealerships I went too. I highly recommend coming here if you are looking for a new Kia or a used car.
Finance my first ever car with this Kia Forte 2014 Everything was perfect. I got a car in a good deal.
Very friendly staff. Highly appreciated and recommended. Specially Majid Sheikh who took great care for everything. Thanks to him
My boyfriend and I went into Cardinal Kia and got a better deal than we went in hoping to get. We were helped by Rana, she was super efficient and experienced. Made everything a breeze. She helped us get exactly what we wanted, a 2013 Ford Mustang, at a better price than we could have hoped for. Rana got us an unbelievable price and took care of everything and then some for us . We will definitely be back in the future sometime when it comes time for a new vehicle!
Bought a used Mitsubishi from Cardinal KIA. Their Sales staff were excellent and made the purchase very easy. I was concerned with buying a used vehicle but the service staff put me at ease and allowed into the garage to look under the vehicle and go over different aspects. All in all it was a great experience and would recommend.
We had engine trouble on our way back from Niagara Falls on Xmas eve. We found this KIA open . I wish I could remember the young man that helped us. He was able to look at our vehicle right away and did a quick fix for us at no charge. We were on our way within an hour. Everyone was kind and helpful .
Thank you so much!
I did not purchase a vehicle but just wanted to comment on their quality of service. I was from Toronto and was looking at a car. Kirk was extremely friendly, available, helpful, and not pushy. He worked hard all day to try to accommodate for our distance and though in the end we did not choose the car, I want to comment on their transparency, and friendly customer service. I highly recommend the service from this team!
Last May I purchased a 2019 Kia Forte Premium and had nothing but good things to say about all the staff that I dealt with. I was approved with an interest rate of 2.99 over 84 months.
Just last week I went in to see if I could upgrade my Forte for a 2020 model and a few more options and maybe a set of snow tires. Again I was treated like a friend and not a consumer. I wasn't haggled or pressured into buying more than I needed or wanted. I received a better interest rate over 84 months and was given snow tires on rims, which was an added bonus.
I myself work in the customer service industry and we know how hard some days are with consumers wanting everything for nothing. All the staff there helped me with any concern I had. I received a dash cam with the purchase of snow tires and they installed it for me at no extra cost. I had winter rubber mats in my 2019, instead of transferring them over they gave me a new set at no extra cost. These may be small things when purchasing a new vehicle, but they didn't have to do it or they could of charged me for it.
I never had a problem with the service department when I took my old Kia for servicing, I was explained what I was getting before my car was even looked at. I was given a courtesy drive home and a pick up when the vehicle was complete. I will continue to take my new Kia here and will pass on what a great experience I had at the Kia to all of those I come across looking to purchase a new vehicle.
Yours Truly,
Blake McLean
Very good experience, my wife and I were looking at various cars and we thought to check out the Kia Sedona due to good safety ratings and good pricing. Kyle was amazing and very helpful throughout the whole experience, was not pressured or rushed into purchasing our new vehicle. The whole team at Cardinal Kia was great with everything we needed and asked. I would definitely recommend whoever is looking for a vehicle and wants a enjoyable experience to go there. I would definitely purchase another vehicle from there in a heartbeat. Thank you guys and hope to see you again!!
I have bought many cars in the past but this time was different. The service I received at Cardinal Kia in Niagara Falls was amazing! Alysha our salesperson was extremely knowledgeable and personable. She answered all of our questions and was just easy to deal with. She made this experience smooth and enjoyable. I will definitely be returning in the future due to the professionalism of all staff that we dealt with...well done!
I purchased a Mercedes c250 from this dealership in August. When I went to the dealership, I talked to a sales rep name Kirk, he assures me the vehicle had been thoroughly checked and was in good working order. A month later my check engine light came one, I have the vehicle scanned and it indicated an issue with the secondary blower motor, I was advised by a certified technician that this code was previously stored in the computer. I called the sales rep he said I would need to call the sales manager Rana, when I called her I explained the issue and that it had been pre-existing when I purchased the car. I had purchased the extra warranty so she advised I would need to contact the warranty company, I asked if I would need to bring the car back there or if I could bring it to another certified shop as I needed my car asap. She advised I could go to any certified shop. The insurance didn't cover the part so I called Rana at Kia back and explained again I was unhappy as I was sold the vehicle under the assurance everything was in good working order. She advised I call the dealership manager. When I called, I explained the situation and he advised I bring it back, when I told him that I had spoke with Rana and that she advised I could go anywhere I took it to another shop and had it repaired I was asked how much the repair cost and if the shop was the Mercedes dealer and when I advised the part alone was about $900 and the shop was licensed but not the dealer, I was told they would not believe the shop I took the vehicle to for repair and that if no lights were on the dash nothing could be wrong with the vehicle and that vehicle computers do not store codes. I have since had other issues with the vehicle and am very disappointed that I was assured the vehicle was in good working order and had been thoroughly looked over. I would not recommend purchasing a vehicle from this dealer, if you do please
take it to another license shop to have it thoroughly inspected by a third party. All I wanted was a reliable vehicle, but all I got was a headache. I love the car but would not have bought this specific one it if I knew it had all these issues.
They were absolutely fabulous! I was waiting for a settlement with my insurance company and they were very patient and offered me a car to drive when my rental stopped. They know their product and their competitions products. My car was ready when they said it would be. I will be recommending them to anyone I know that is buying a vehicle. Kyle is a great salesman! Love my Forte!
The perfect customer experience. Cardinal Kia understands the customer needs and delivers the appropriate solution. I have no reservations in recommending this dealership... keep up the good work
Sales guy was cool was trying to buy a truck when it came time to do the financing they went ahead and did the credit check and then no follow up wouldn’t even return my calls. What a joke! I then went to a Chevy dealer who was more than happy to actually sell me the truck I wanted don’t waste your time here ...
Purchased a used vehicle here a couple weeks ago, the price was extremely reasonable and I fell IN LOVE with the car. The sales guy Kyle was great, the manager was very nice as well! Dealt with the service team for a couple minor issues too and they were wonderful to me as well. Great team, keep up the awesome work!!
We had a FANTASTIC experience with Paul at Cardinal Kia. We had been to a few car lots in Niagara in search for a truck for our family. To be honest, we turned down decent trucks because we just didn't feel our sales people were being honest with us. Paul went above and beyond! We loved being able to see what repairs had been done on our used vehicle. He was knowledgeable, friendly and understood our needs. When it came time to negotiate a price, he was very reasonable and willing to work within our budget. He got us the bottomline price we wanted! When we picked up our "new to us" truck it was spotlessly clean, full tank of gas and he took the time to show us all the features before we left the lot. We will definitely buy here again! Recommend to anyone.
I purchased my vehicle from Cardinal Kia last week and all I can is wow! Outstanding service all around. Paul is excellent, he helped me pick out the perfect car and made the whole process easy and smooth. Thank you so much to your team for being friendly and making me feel welcome. I would definitely recommend Cardinal Kia for anyone looking to purchase a vehicle!
5 stars! Great Customer Service with great people. They are very easy to talk to. Yuri and Rana were wonderful and if you get the chance go to them, they helped me with everything and were very understanding! Strongly recommend!
AMAZING SERVICE! Thank you so much to the Cardinal Kia team for helping me choose the perfect vehicle. Andrew and Majid were very helpful and supportive throughout the entire process. They took the time to go over numbers, specs, and had no hidden fees/details. Very honest and upfront! I had visited a few dealerships and this one was by far the best. You can tell everyone at Cardinal Kia truly has passion for the dealership and the services that they provide. Once I decided on a vehicle, Rana was wonderful and efficient in getting all of the paperwork together. The team comfortably helped me go from being stressed over my current car breaking down to happily driving my new baby in just a week. THANK YOU! I have been and will definitely continue to recommend this dealership!!!!!
Andrew and Majid were absolutely amazing in helping me with my purchase of a new vehicle. They answered any questions I had with clarity. Andrew sat with me and explained every single detail my new Stinger had leaving no room for me to wonder what anything did. This is my second vehicle I have purchased from them and I would recommend them in a heartbeat to anyone looking to purchase a new or used vehicle.
I had a wonderful experience at Cardinal Kia today. The entire team was very welcoming. Paul was awesome to deal with. He was a good listener and able to find the right vehicle for me. He was patient and answered all of my questions. I definitely recommend Cardinal Kia for your next used vehicle.
Hello Cardinal Kia I have had the best experience with parts manager Jason Smith he is respectful, knowledgeable and professional. He knows his stuff and I would go anywhere the get this kind of service!! Great job Cardinal Kia!!
Great staff, great service. Friendly, knowledgeable. Great selection of new and used vehicles. You always feel like you're part of the family!
We had a great experience with everyone at Kia in Niagara Falls. Paul was our sales agent and we loved how he was not pushy, he was very helpful and quick to respond to any questions we had. We would highly recommend this dealership.
Kirk, Majid and Rana completely restored my faith in the unruly process of buying a car in 2019. After numerous visits to other car dealers, a simple phone call to Cardinal found me the car I wanted, when I wanted it.
Not only did the team go above and beyond to get me into the car, they provided me with a beautiful demo to drive back to Toronto in, and - wait for it - personally delivered my car to my door the very next business day.
From Range Rover to Audi to BMW to Mercedes, I have never had a car salesperson bring my car to my home and provide me with papers to sign at the comfort of my dining room table.
They were fair, honest and extremely personable and helpful - contrary to feeling like I ultimately paid more for less, it was the exact opposite: I truly know I received more value and service than I paid for.
All that without mentioning that the car itself is fantastic.
There are many, many dealerships out there to buy a car from; there is absolutely only one Cardinal Kia. I couldn't say anything better about them. Worth the drive to Niagara!
The team at Cardinal Kia made the car buying experience really smooth! Kyle and Rana made themselves available through the whole process. This was definitely the right place to go car shopping.
Horrible sales for used vehicles.
Promise to negotiate on pricing and do not.
Salesman does not know vehicles.
Cannot talk directly to sales manager.
Do not get walked over by smooth talk.
Vehicle looked like it was in good shape but personal interactions strongly lacking.
We bought two vehicles from Majid at Cardinal Kia in the last few months. Both are solid newer used vehicles. Majid was diligent in having the garage there at Kia perform a thorough safety prior to delivery and we have had zero concerns. Love our new cars! Would recommend Majid and Cardinal Kia as the #1 place to go!!! Customer service was stellar!
Kyle, Rana and the Cardinal KIA team went above and beyond with the level of customer service we received during the purchase of our new car! Rana walked us into the Service Department and introduced us to the ladies that we will interface with for all of our service needs:). And Kyle was very knowledgeable going through the features of the car and answering all of our questions. They are a positive professional thorough team with a strong focus on the customer experience and attention to detail. We walked into Rana's office to a fully prepared package that was well executed and simply awaited our signature. In and out, no waiting in line... just the way it should be. Thank you Cardinal KIA team for a GREAT customer experience!!
Victoria + Dennis
This dealer has exceeded my expectations recently. In the past there has been a couple communication issues between them and I not sure what has changed but keep it up👍 went above and beyond to honour the warranty on my cars engine in a very timely manner. As well
I have a 2015 Kia Soul, bought brand new at cardinal Kia, and let me tell you this car is my soul, I absolutely love everything about my car, unfortunately my soul decided to be a bit complicated, so complicated it took a month to figure out what was happening, but I do need to say Matt Butcher and his team went above and beyond to fix the problem, the professionalism and kindness will always be remembered. Thank you to the team at cardinal Kia,
Jenifer
I had an amazing experience meeting Paul who was very professional and friendly to deal with. I would definitely recommend this dealership to all friends and family!
Great experience!!! Super helpful staff. Great atmosphere, and they listen to your needs and wants.
My family (in-laws, sisters, nephews, etc) have purchased five cars from this dealership and we have nothing but great things to say about this company. The customer service is outstanding. Majid is a fantastic salesman and not at all pushy or demanding. He will never try to sell you something you cannot afford or that he doesn’t think is right for you. It is because of him and the other employees that I will continually come back and highly recommend him and the dealership to everyone I meet. The cars are pretty fantastic as well. 😊
Would totally recommend to anyone, especially new car buyers to look into this location, the staff was more than helpful and answered all my questions. As well as they really care to give you the best deal on the car your looking into.
I had a great experience trading in my 2011 Hyundai and I bought a 2014 Rondo. The staff (especially Magid) there was great. Even a place for my kids to play while we purchased the car. Thumbs up and highly recommend!
I got my oil changed at Cardinal Kia, and it was the best experience I have had in a while across many consumer experiences. Majid is pure hospitality, knows how to speak to people and overall has a sense of care when you are working with him. He is with the GM of Sales and made time for me with no appointment to analyze my lease versus financing options, even though I am not an existing client. I am confident that when I return in 6 months I will be getting into an amazing car that I will pay to own, thanks to Majid. Thank you for a great experience, I will be back !
I just had the pleasure of purchasing a car from this dealership and I was so pleased at how they treated me. From Sales, to Finance, to Service everyone was very helpful and understanding. And I love my Kia Forte. ❤ Thank you Kia Cardinal.
Let me tell ya a quick line. I walked into the St. Catharines location around 11am. I made an offer on a vehicle, set price + tax + tags = $
when the paper work was drawn the price was 200 more than should have been. Then the guy states I gave you a 200 discount. A 400 hundred dollar swing. I looked at him and politely excused my self. I use to do budgets. (Really).
So discouraged, I pondered. After dinner I drove to the Kia dealership in Niagara Falls reluctant but still. My mind said give one more chance. Not everyone is terrible in math. I really wanted the Forte. No one was there. It was cold and miserable out so that's what I wanted. I walked in then meet Paul (Sadowsky). We chatted then I explained what I was looking never saying a word about earlier that day. He showed me a few cars then I saw Little D. My Rio. It had everything I was looking for. Paul asked why that one. I looked at him with that grin. We were looking at bigger vehicles. So I explained why but it took him by surprise. I was stunned by the price in a good way. No hassle, great guy to chat to. Comfortable. I was already done. Thanks John! That was when I meet Majid Shelkh, we talked after I driving the Rio. I was all in. Once again I have bought cars at least 5 at dealerships. I have always hated dealing with the sales then the finisher - the grueling Finisher! always trying to bleed every last cent. NEVER happen here. I'm retired so I wanted a certain budget that worked for me. Lord behold after talking, down payment then payment plan. I'm under almost 100 bucks. Woot - Woot - These guys were polite and easy to talk to. A true pleasure to do Business with. I have never been to a Kia dealership in my life until that day. I did want a certain vehicle but bought another. Go figure. I would recommend the Kia Dealer in Niagara Falls ONLY to all my friends and family! Thank you Majid and Paul
Cheers
Mr. Steven E. Kandas
The best customer service I've ever received. If you're planning on purchasing a vehicle look no further contact Magic who is head in general manager treated me 10 out of 10 highly highly recommend
Hello,
To summarize my experience with Cardinal would create nothing short of a novel and so I will leave it at this:
I never provided any business to Cardinal Kia in the past until my motor blew and they were my only option. Yet, they had me approved through the goodwill program and a $6000 repair became $0.
The next 2 months would be an absolute rollercoster of problems, set backs and frustration. The important thing that I deduced from this journey was that Cardinal Kia held themselves accountable for any shortcomings and fixed their mistakes.
As a result of this, I have nothing but good things to say about them. Shelly from the service department was adamant about helping me and she came through. Jason from service demonstrated understanding for my frustration and went above and beyond to satisfy me.
I am thankful that I came across such a good group of people. Had I not relocated to Ottawa, I would undoubtedly purchase my next vehicle through them. I recommend anybody reading this post to do so - You will not be disappointed.
Another special thank you to Jason and Shelly from Cardinal and to the techs who put a brand new motor in my a**hole vehicle.
Cheers
Duffy
Immediately greeted in a happy, cheerful manner . My concerns are addressed immediately and the necessary work is always completed as promised. It's a pleasure to deal with the staff - always thorough, cheerful and helpful.
Majid, aka Magic, was the greatest sales person we've ever dealt with. I bought a top of the line 2016 Sportage and I couldn't be happier. The service and the time that Majid took out of his day, to help us out, was amazing. So thankful we came across Cardinal Kia and Majid. Will definitely be purchasing with you again. Majid is so personable. I recommend him over anyone else!
I'm proud to share with all readers just how fabulous this entire team of professionals will make your car - buying experience. This team has a strong, genuine leader in Majid who cares about his team; and very happy customers are his main focus. Like any revered leader there is always an equally fantastic support team. I extend my heartfelt thanks to Shazab, and Larry; also Amy and Andrew. I know that my Kia will be in the best care also with the service crew. This team is open and honest, and they will always be there for you with their unfailing, dedicated support. WAY TO GO, CARDINAL KIA NIAGARA TEAM FOR SHOWING THE WORLD HOW IT'S DONE.!
We wanted to replace our old Honda with something more reliable and spacious, as our family was expanding. We were greeted at the door by Andrew. After listening to our lists of demands for our "perfect fit", he showed us to our now, new car. Through the entire experience, Andrew displayed great professionalism, and created a very calming atmosphere in a potential stressful situation. We were so impressed with Andrew and the staff, we recommend to all of our friends and family to give Andrew a call.
Never having owned a brand new vehicle, I was understandably nervous. When I walked into the Cardianal Kia dealership, I was greeted by a warm smile and an energetic woman named Amy. She immediately put me at ease with a no pressure approach and asked how she could help me. I explained owning a Honda for many years but hearing great things about Kia. Amy brought me us out into the lot and explained some of the vehicles I liked and I am now the very proud owner of a 2016 Kia Forte LX+. I would recommend Amy and the great staff to all of my friends and family who have been admiring my new car!
Thanks again!! :)