Spent my time shopping for my new vehicle with Tanner who was very good at arranging test drives and answering our questions. I told him up front that I was a shopper and once I decided on the vehicle I would check out the competition. I used Unhaggle and CarCost Canada as sources. I was pleased to see London Kia listed as the local Unhaggle dealership and I felt confident about getting a good deal. Well to make a long story short they were unwilling to offer any discount on my chosen model because it was new on the market. I made three offers including my final offer which was a matching offer from another dealership. They refused all of them and countered only with list price. I purchased my vehicle from their competitor at a substantial discount. So much for haggling at London Kia.
I've recently ran into some mechanical trouble with my 2010 Hyundai Accent I purchased from London KIA, the vehicle purchase wasn't 30 days old, Ahmed Sales Manager was able o help me out big time. Quick thank you note to Ahmed, Moe in Sales Department, Greg, Elyse and the staff at London KIA Service Department, thank you for your help!
I visited with Derrick Therrien after contacting him when I got London Kia's name from Unhaggle. Derrick was excellent to deal with helping me cut through the usual car salesman "games" to make a deal on 2016 Sorento. I wasn't interested in dickering back and forth and felt I'd made a fair offer and they accepted quickly and we were done. Everyone I met during my purchase experience at London Kia was extremely friendly and knowledgeable about the vehicles and I would certainly go back for another purchase.
Just wanted to give a shout out to some excellent customer service at Kia London on Wharncliffe Rd. Justin Fraser is so nice, personable, friendly and knowledgeable. I have dealt with him on several occasions and always get the best quality in customer service. It's quite a nice quality as I do not receive the same experience at Kia in Hamilton. I drive to London just for the outstanding service. Thanks Justin
The sales team at London Kia was very knowledgeable and helpful. We touched base with the service department before making our decision and were very pleased with the friendly service we received.
I had a great deal of difficulty dealing with the Sarnia Kia where I pirchased my first Kia, but I love my Kia and London Kia and Kyle were excellent, they made me feel welcome, answered all of my questions in a timely manner and worked with me to meet ALL of my requirements.
Thanks Kyle!!! I will definitely recommend you to everyone I know looking for a vehicle and I will be back to buy my new car from You!!!
Thanks again for a great experience
Loved my car buying experience with Tanner! He was polite, professional, knowledgeable and worked hard to get me a great deal. The trade in and upgrade was definitely worth it based on my experience working with Tanner!
First time going in, took a car in for a full pre-purchase inspection. I was made welcome, comfortable. Every one was kind and upfront. Best of all the prices are quite reasonable especially for a dealership. We're thinking we might be making this our new mechanic...Oh and we bought the car we took in.
I purchased my Kia approximately 9months ago. Every dealing I had with London Kia while purchasing was exceptional, from the showroom experience with Mike, financing with Jocelyn and picking up my vehicle with Marc.
The service department has also always been fantastic, I’ve had oil changes and tire changes. They are always prompt to reply and very accommodating with my busy schedule.
I would definitely buy another Kia!
Bought a used Hyundai here. Andrew went above and beyond to help me throughout the purchase. There was a hiccup in terms of the finance department (they forgot to request that I pay via cheque). It worked out in the end and I was able to take my car home on pickup day.
Andrew gets 5 starts, dealership gets 2.
Recently purchased a vehicle and had a great experience from start to finish. Highly recommend Mike to assist you in any vehicle needs! Knowledgeable and answered all of our questions.
I give this company 1 star because you cannot give negative. My wife and I went in and explained we had two small children that are difficult to get away from (two under the age of two). Kyle Miller explained the next morning, Saturday would be the best day to drop back in. The appraisers would be there for the trade in of our car and ALL information would be ready. That afternoon we still did not get an exact price from him for the new vehicle as he didn't want to run the numbers if we didn't know what the trade in value of the vehicle was. So i clarified the car was there and they clarified they wanted it sold before they could give us a price. Much different from the conversation before. The manager got on the phone and said he knew nothing of what I was talking about nor the vehicle. And then stated they took pictures of the car without any of our knowledge. They need to show the car to people to get a price range. Nothing like Fridays discussion. This dealership is one that continues to lie about lying. We would have been a quick easy sale, but now I will not return to this dealership every again.
Mark was so great to work with as was Jocelyn in financing. Felt protected with covid as well. Great social distancing and all
Just purchased a 2017 KIA Sportage! Josselyn, Marco (sorry forgot the other sales person name :( ) were amazing. Marco was very helpful and knowledgable in our purchase.
Thank you KIA for a wonderful team!
Thanks again London Kia for another great experience last week. On time and friendly. You guys truly go above and beyond!
A big thank you to the team at London Kia who worked hard to get us in our 2020 Sorento!! Amazing experience thanks to the staff that made us feel like family. We couldn't be happier! Strongly recommend to anyone looking for a vehicle, I've done some shopping around and no one treats you better nor offers more bonuses with your vehicle.
The very best kind, courteous and thoughtful service
Thank You to Glen and technicians. My mother's car was at the dealership for many months. We are all the way in Ottawa trying to sort out some serious issues and the dealership never complained once.
We just picked up the car and we were greeted and helped out way beyond my expectations. Cannot describe how thankful we are for all the assistance.
When I arrived at the dealership, Tyler addressed all my concerns and was able to deliver to me the vehicle that suited my needs. He was extremely attentive and answered any questions I had, regardless of the time of day. He ensured that it was ready to go and I was happy with the vehicle. When I went in for servicing he took the time to check in and say hi. Overall I am happy with the team at London KIA, and I will ensure that this will not be my last KIA I purchase. This was the fourth and myself and my spouse are extremely satisfied with the vehicles and service provided. Again, Thank you Tyler.
Had a very good sales experience thanks to Jason. He really went above and beyond getting me into a new Niro, so highly recommend talking to him if you are looking for a new vehicle.
Note that this rating is only for sales. I've had poor experiences with their service department in the past with my previous Kia, so I probably won't be going there for service other than warranty work.
I recently purchased a 2020 Kia Forte EX Premium with assistance from Jason. Overall was a pretty painless experience, and I was able to walk away with the vehicle and all the accessories I wanted at bi-weekly payments that agree with my budget. I would definitely recommend anyone seeking a new vehicle to stop by London Kia in the future.
Almost thieves.
They recommended a “repair” that would have cost me hundreds of dollars if I’d listened to them.
Later verified with 2 mechanics that it was completely unnecessary.
Bought a Kia Niro Hybrid. Love the car. Great showroom and we were treated fairly.
Tanner was/is a true exemplary example of what a "this age" car salespersons are meant to be. He listened, went above and beyond, always with a genuity you don't see often anymore in the customer service sales industry. He made the first ever purchase of a new care simple with no hidden facts or fees or small print. I would HIGHLY recommend him to anyone looking for a true and wonderful experience purchasing a vehicle. I never felt uncomfortable or in a position to doubt any negotiation. 100% + satisfaction. Loved banging/ringing of the gong/bell. Thank you Tanner, for providing one of the best experiences with one of the most personal integral purchases, outside of a new home! Best and warmest regards, Larisa
I went in to take a quick look at a Kia Sorento. I was really impressed with the vehicle. I tried, but could not find anything that was not on my must have list. The sales person was so easy to deal with. It had other features that I did not originally think of. This place could be where I buy my next vehicle. They were trying to find a price that I could live with. We will see.
Really enjoyed our recent experience at London Kia. Marc was professional and easy to deal with. We appreciate the time Marc spent in getting us road ready in our new 2020 Optima. ❤️ my new 🚘 and London Kia.
Took my car for service because it was making some sound in the front they came back with almost 1000 bucks worth of repairs that needed to be fixed. So I told them I need to think it over for one day and decided to take it to another shop to have them take a look. After taking the car to another mechanic they priced me 180 to fix the noise in the front and made sure everything else in the front end was good to go since then no sounds coming and will never return to London kia again
Tanner Locked it up!
We were in the market for a Soul 2020. We came in to try it out only. He was patient and understanding even though we were not there to buy that day.
He helped us with options and such and let us test drive the car.
One week later we were in to buy our fantastic Soul.
Had a great experience with Tanner.
We will be back once we need another new car .
Could buy a kia soul at so many places but Tanner sealed the deal with great service a true professional.
Gong Excluded!!
Chris made buying a car easy and painless. I’ve bought two new Kias from different dealerships and both times were smooth. Thanks also to Jocelyn for dealing with my constant questions and mind changes like a champ.
I just recently bought a new Kia Rio! I dealt with Kyle and Jocelyn and both were incredible!!!! They went above and beyond to make sure I received a great deal. Also the London Kia store on Warncliffe is beautiful and you get free car washes!! Loved this place!
Just bought our 2019 Kia Sedona from Tanner and we love it so much. They got our price point where we needed and help is out with everything couldn't be more happy.
Thank you London Kia !!
I dealt with Jason when I came into the store. He was very professional and friendly. I came in with a price in mind and he got me into a comfort pick that we both agreed on quickly. Highly recommend anyone to Jason if you are looking to get a good car for a good deal!
We bought a brand new vehicle from Mike Joshi. He is very knowledgeable, courteous and overall a great guy to deal with. It was a smooth transition from start to finish.
We would highly recommend his expertise to friends and family. Great job Mike !
From the first time I walked through the doors until I picked up my new car, my experience at London Kia was easy, smooth, respectful. Marc gave awesome service. He listened to me, and presented me with options that matched my needs. His attentiveness was much appreciated. And I love my new car!
Marc made our recent trade a very easy process. We were most impressed how he and Jocelyn both stayed late on a Saturday of the Long weekend to work out our deal. They didn’t make us feel like we were an inconvenience to them. That is fantastic service.
check their website and no pricing. what's the point of online shopping if they cannot put the prices on their vehicles. Makes one wonder what they are hiding in the pricing.
Kyle was very professional. He had a lot of knowledge and made us feel comfortable. He is a very good sales person. We were very happy with Kyle.
Blanca and Jennifer.
Thank You Kyle.
We enjoyed working with Tanner and would not hesitate to recommend him to our family and friends. Most of our experience with London Kia was good but we did have a disappointment. When we had made the deal, we had spoken with Jim who we assumed would take care of licensing, insurance etc. A minor issue with licensing. I had asked him to renew my plate for me as my birthday was the next day (day after picking up car)and we had given him our ownership two weeks before when we made the deal. Plate was just transferred as we waited to pick up car and I had to renew the next day. Also issue wth insurance transfer. I was assured he would send info to our insurance company. Day of pick up I spent an hour on the phone at the dealership contacting insurance. They had never been contacted. I could not have done this earlier as no one had given us a VIN#. Don't really know why we paid a full admin chg. Very disappointed with this but Tanner was very good.
Marc was a great salesman to work with. He helped me get my very first car and it was a great and exciting process. He was very informative, helpful and patient. Loving my new car, thanks Marc!!
We’ve bought two Souls there. Sales people aren’t pushy. Good selection and service.
Have always had extremely positive experiences at London KIA and my latest purchase was no exception. Meeting Marc and working with him through my purchase was truly an enjoyable experience as he answered every question or concern I had and seemed genuinely interested in my needs throughout. He was completely professional throughout the process and helped make my experience as seamless as possible.
Great service, friendly staff, very helpful and thorough. Would highly recommend!
London Kia and Braden Johnson were absolutely awesome. I was towed there because it was the closest Kia dealership with my normal one being over an hour away. The service was over and above. They were extremely caring and considerate of my situation and fixed my car the same day. After fixing the warranty issue that resulted in my tow, they informed me of some safety issues that needed to be addressed, which I had already been told about by my dealership, but Braden was able to fix all of it for half the price I was previously quoted and was able to do the repairs the same day even though I didn't have an appointment and they appeared to be very busy. I can't thank you enough for what you did for me. I will be driving the extra hour for my car services from now on.
I love my new Kia Sportage. Mike made the buying process easy, fun and exciting. I am looking forward to many years of driving in a beautiful and safe vehicle and being a member of the Kia family.
Still working out service issues and not going to take car for cleaning anymore as haven't been impressed or satisfied with any of the cleans
Transmission hose blew, no warning/light on dash. Transmission needs rebuild now and car is just out of warranty. Kia Wharncliffe would not help me and gave me the run around.
Kia's are a catch penny car, all plastic style, but no substance. Save your money and buy a car from a real company. Worst car I've ever owned.
Buying a GM car tomorrow, expecting smooth sailing from now on.
Takes hours for the car buying process. We went in at 12:30 and left at 4:45. They need to do something to improve the speed of the car buying experience.
Other than that the people there are very nice and professional.
I went into the dealership today to buy a keychain. My mother has been holding the single key, and she's 78, so I've always feared she'd lose it. Anyway, the fine guy in the parts department simply gave me one. My mother's Kia wasn't bought at this dealer, so I thought it was gracious of them to give me one. Much appreciated.
Sales and service teams were both great to work with — Marc in sales for working hard to get us a great price.
I had my first service today and worked with Braiden. He did a great job explaining the services performed. I listened to Braiden explain the reasoning behind a ~$700 repair to another client ahead of me, and did a great job with his explanation. Great work!
Sales and service teams were both great to work with — Marc in sales for working hard to get us a great price.
I had my first service today and worked with Braiden. He did a great job explaining the services performed. I listened to Braiden explain the reasoning behind a ~$700 repair to another client ahead of me, and did a great job with his explanation. Great work!
Braden Johnson, Service Consultant is one of the best most knowledgeable, courteous and helpful person in his field. If you need expert advice and professional service go see him. Braden goes the extra mile and then some.
I wish every service consultant had to get trained by Braden, he knows his stuff and he knows how to treat customers, with grace, respect and he is always humble.
Attention KIA, give this man a raise, as he deserves it.
P.S. we brought our KIA van for service and they did an awesome job!!
We have bought two cars from London Kia and each time we are given superior service from both the sales and service staff. Their service department is top notch and we always leave satisfied with the work they do. I recommend london kia to anybody looking for a new car.
This location has given us the poorest service from any car dealership in our 35+ years of owning cars. We love our Kia Sorrento but the customer service is so poor here we will not go back. When they fix things under warranty, they do NOT test them and we have to be inconvenienced by bringing our vehicle back within two days to fix what we originally brought it in for. If you add the gps feature, expect to have plenty of issues of it not working, it took them over 6 attempts before ours got working. To add to the frustration of our gps constantly not working, they gave us an attitude as if our expectations were too high when all we anticipated was to bring our vehicle in and have any issues fixed on the first visit, not second or third or fourth etc. I would most definitely NOT recommend this location to anyone based on the customer service we have experienced.
My wife and I visited the dealership to look into a new KIA Soul. Jawad spoke with us and made us feel very welcome. It was our first big purchase, apart from the wedding, and Jawad ensured we were well informed about not only the vehicle but our payment options. He asked us many questions about why we chose the Soul and made recommendations where needed. Jawad was also an owner of a Soul and had a young family like we were planning, so it was great to have someone who could see where we were coming from. That same night, we purchased our 2016 Soul and Jawad made sure we knew what models were available and what best suited us.
The financing team was great, they made sure we had our new car fully covered and gave us a great deal with everything we wanted.
Although it took a little over a week to get the car in the colour we wanted, Jawad was great in making sure we were updated on any status changes. The vehicle was brand new, fresh form the factory so it was understandable to us on the delay and we're not the impatient type. In that wait period, this included the delivery, inspection at the dealership, the undercoating among other upgrades that needed to be done at the dealership.
On the day of the pick up, Jawad came in on his own time off to personally congratulate us on the new car.
Overall, the team at London Kia were fantastic and Jawad was nothing less than outstanding.
Thank you!
Great service. Love my new car!!
London Kia has always been our #1 dealer and has set the standard that we set for all our other dealerships that we attend with our other vehicles (Dodge, Mazda and GM). This is our 2nd KIA from them, first was the new Soul and now we have a new Optima Hybrid. AWESOME dealer and INCREDIBLE service! -- Glen in Service is just fantastic, he's very personable, very understanding and does his very best to ensure that every service is a great service. We have personally HIGHLY recommended family and friends to go right to London Kia when they're looking for their next vehicle. Personally for us, we're waiting to pay off more of our 2012 Journey, so we can get into a shiney new Sorento ! -- way to go L.K !