I recently purched a brand new ram 1500 classic from Dale rodland and I must say the service and experience I had purchasing was great! Easy to deal with, knowledgeable and a very welcoming atmosphere in the dealership! Don in finance was great as well! I highly recommend them!
Buyer beware! I sold my 2019 Ram to an out of town for ford dealership. Western dodge was slow in processing the lease buyout, and very slow in issuing a cheque for a lease overpayment. Don the finance guy yells at you on the phone when you are professional and question his lack of follow through on things he states in emails. I would definitely beware when dealing with them. The sales process was fine when I leased but since then the dealership has taken a downward turn since 2019.
After receiving excellent service at the time of purchase, western dodge has reminded us why we have steered clear of them for many years. After a warranty issue on my jeep soft top, which only they could install for warranty reasons, they had my vehicle for two days and did nothing. Apparently the $4500 top didn’t come with installation hardware, so they just threw it in the back of my jeep and called it done. So after two days without my jeep, for absolutely no reason, I still don’t have a top. Absolutely no phone calls were made to let us know that there were any issues, and I was not informed in advance that the job was not completed. The after sales service is horrible, and we will travel to a different city to purchase another jeep in the near future.
Kurtis was very professional and knowledgeable during our car buying endeavor. He was very accomodating to all my kids as well ;) a feat in itself. The experience was very easy going and chill. Would recommend the business to anyone.
Bought a 50k 2019 truck, said they couldn’t fix the electric running board code and brushed me off after I bought it, took to another dealer ship and done in 20 minutes, opened up the back seat counsel and there was spilled milk in it , over all for the money I paid, not impressed, shop around , watrous gave us 2 free oil changes and a free full detail to use with in a year at chev on my wife’s truck
I never cought some time to write my experience with the dealership. Bought Ram2500 in March 2021. It was quick,i knew what i want,they had truck there,i got some good price on it. Sales,finance,manager...all very professional and quick.
Now,service guys....as i do what i do for living (ID with Old Dutch) and have no much time to do services,book appointments etc...i just phone and say that i need an oil change or some other service and all booked in 2min for coming friday (my only day when i can do service). Indo this a lot as i allready have 85k km on it.
And now where they really did a step up for me. 2 days after oil and fuel filter change i saw some fuel leak under my truck. It was Wednesday afternoon and i just drove my truck with 24" trailer straight to the dealership,no call,no appointment,nothing... Yes i was little bit mad,but not really at them,i was mad as i know i have to be on the road again at 4am and this truck is my job,that truck is how i provide for my family. I walked in,said what was the problem,and again they were really good to sneak me in right away in the morning...but...8am. Too late for me,i have to leave at 4am! After few min,and service staff had a chat they told me to unhook trailer and they did it literally right away!!! Fuel filter had some failure and they replaced it. I was out in an hour and on time to go to work in the morning. Thank you guys one more time for that and sorry for late review!
See you again.
Our sales person was horrible . Lack of communication to say the least because there was none, we were just ignored . We have purchased numerous vehicles from this dealership and will never again.
what makes a good dealership? i would say its the sales team and i had a great experience with steve who was patient and very helpful in getting me a truck for my business. I would recommend checking them out.
Excellent customer service. Relaxed and easy to deal with. I let them know what I wanted during a time when new vehicles are hard to come by but they made it happen in a short turn around time by liaising with other dealerships. If you want an easy sales experience and excellent mechanical service I highly recommend Western Dodge.
Very disappointed in the Moose Jaw one. We had to get our motor replaced and we thought they were good as they allowed us to pay installments which was nice but since we put in the motor it has been one new issue after another first they broke the glove compartment, why they needed to open that we have no idea. Second my mom asked them to look the driver side window because it won't go up, we went around to the garage and found our car with the window down and plastic over it which they lied about and said it wasn't our car which it was but they still didn't fix it. Then there was issue with an oil leak in the motor they just put in, next there were spark plugs that needed changing and the car is still having issues but they refuse to look at it until we put more money down. We brought the car to them and all they have done is fixed one issue and overlooked another until the point my mom had a breakdown. A $6000 motor and they couldn't take the time to make sure everything is in working order.
Worked with Steven and Scott and closed a deal on a new jeep.awesome service and very respectful.
Steven Wynnk Sales, and Scott Spilchen finance were amazing.
Honestly the fastest car deal I have done in a long time. They weren't pushy on the sale, and not either on the finance end with the add ons ect. Respected my time deciding what I wanted to do, didn't call me and text me over and over. We're very very respectful.
Couldn't be happier with how the whole transaction took place. Will definitely be back for the next vehicle.
We bought a used Jeep Cherokee made the deal unseen, and it was exactly how they told us over the phone.
I’ve had my truck serviced at Western Dodge the past year and Jen the service manager has given outstanding service! She goes above and beyond - even when it’s last minute! Great customer service Jen! Thank you for always going the extra mile and giving outstanding customer service! If you need anything in service, she is the lady to talk to!
After lots of negation we came home feeling we got a fair deal...Curtis worded hard to make deal that would work for us! Thanks guys!!
Hubby and I both just bought vehicles through Devin at Western Dodge. We had an amazing experience and would 10/10 recommend to anyone. Friendly, fast and trustworthy! Thanks again!
I'd been hunting for Challenger for a very long time, and found one that I thought was just a bit out of my range, and decided to ask anyways. I'm very glad I did, as Steve Wynnyk definitely went to bat for me and got the deal to get me into my dream car. He was even accommodating for my family and helped us with an overnight stay as we were driving in from Saskatoon. The whole process was quick and painless. Steve was great to deal with, listened to my needs, answered my questions, and sold me what I wanted. Had a great experience, and would recommend to anyone considering dealing with Western Dodge!
Thanks for all the help and great service!!
Great staff, they had a truck I was interested in and went the extra mile to make sure I knew everything about it. Will definitely recommend them to others.
Took my truck in for my radio to be replaced and technican damaged my dashboard just beside where the radio went in. They said noting to be until I noticed driving home and went back to complain. I was then told they saw the mark and cut before my truck went in for repair and even fudged the paperwork to say so. I basically can't prove it was them even though I know better so they refuse to fix it
My Jeep broke down in moosejaw while en route to British Columbia. I had prior issues with the jeep that were not fixed by other dealerships. Turns out they snowballed and ended up with many different issues having to be resolved. Moosejaw dealership set me up with a rental car so i could continue my trip. The vehicle did take almost 2 weeks to be completely resolved with it being holidays and parts being in the states. But the service advisor Jen went above and beyond to make sure I had my rental vehicle paid for the entire time. Once my jeep was finished and ready to pick up she even drove all the way to winnipeg on her day off with her husband to meet me half way and take my rental car so I wouldn't have to pay a drop off fee. Next time I purchase a vehicle I will be contacting moosejaw first as they went above and beyond for a customer that hadn't even stepped foot in their dealership before . Thanks again Jen 👍🏻
Timely and a great service experience
I have purchased three vehicles through the western auto group in Moose Jaw and have never had a bad experience. This was my first time working with Western Dodge. Brandon Olafson was excellent to deal with. He found me the vehicle I needed at a great price and stuck with me for the whole process, even after all the documents were signed. I'll definitly be back the next time I need an upgrade.
I was treated with respect and received excellent customer service today.
nice helpful people even with renovations happening
The staff seem nice so that is a plus.
But my issue is that some of the work that I requested to be done, was not sufficient enough. I went in to get a. my car's hood to be able to be opened, b. a door key and c. an oil change. The oil change happened, and somehow they were able to open the hood without any parts, but they never showed me what wires they pulled or what they did to open the hood to change the oil. I didn't think I needed to specifically say to "fix the hood latch so I can open my car hood" when requesting to get my hood opened.... They never fixed the latch to open the hood and I still cannot figure out how to open the hood. That costed me 70$
Also the "door key" only starts my ignition. It may be the same key for the door, but I have no idea why no one tested to see if my doors could lock with the keys, that is my biggest concern is not being able to lock my car (which I guess it was my fault for not mentioning that I was unable to lock and unlock my door from the outside, but I figured a mechanic would think to test that...)
I am actually pretty sad to say this because the staff were really friendly and the mechanics comments on my older car seemed to be geniune. At first I had a sense of trusting their service and going back, but now I think I may use services elsewhere. I can't afford over 100$ on services that is insufficient, I simply can't. Unless I had the issues on my hood and car door dealt with for free due to it being insufficiently completed, I will have to look elsewhere to try and open up my hood and to fix my door locks. It is sad to say but it is my honest thoughts.
Great service and treated very well...would go again hands down...loving my rvr thanks Brandon and everyone else at western dodge who made this possible for me!!
I had a great experience purchasing my new truck. Brandon answered all my questions and Scott made sure I understood all aspects of the financing.
Really good service, focused on finding something for personal needs and really friendly!
Multiple vehicles from Steve and Devin over the years, Definitely will be back for the next one!
Bought my truck from Steve about a year ago now and have had nothing but great things to say about it. The whole team work really hard to get me a great deal and work out the best option for financing! Highly recommend going to see Steve and the team for your next vehicle.
First vehicle I ever bought, they were great! Shaun made it easy for me as I didn’t know what I was doing but he listened to me and made sure I got exactly what I wanted. Every one was super helpful and friendly! Would definitely buy my next vehicle from them!
Purchased a vehicle recently, and have to say the experience was painless. Felt comfortable and no pressure, willing to deal. I would shop here again
If they had one more brand, they're going to need a wider building.
They do not have the capability to diagnose an engine running problem. They will allow an engine to catastrophically fail instead of actually repairing a vehicle. Hire actual technicians instead of glorified scan tool readers! Public notice, you may have an engine problem even if there isn’t a check engine light illuminated.
Horrible service, staff is very uninformed, never give the customer update calls on where there service work is sitting and when it will be done. I had to catch a cab there twice now to pick up my truck ( because I work out of town) after hours only to find it sitting in the same spot with no work done. This is after they told me the work had been completed both times. This dealer ship needs to get its sh!t together and fire there entire service desk staff. I am even thinking of getting emissions deleted and void my warranty so I never have to deal with there incompetent staff any more. This truck has 48000 km and has been in to there shop 14 times now for service work, all relating to emissions sensors. I no that part is not all there fault but at least they could make the service part less painless and be more truthful. I hope there manager sees this and acts on it.
Do not deal with this place drive to Regina.
Bought a truck in 2015 and have had amazing service there ever since. The staff is very helpful!
While on holiday my car started making a weird noise. I called service and was told to bring it right in. Turned out the noise was easily fixable and so the tech made the fix and did not charge me. I wish I had gotten his name, he was a life saver!
Watch out for these guys as soon as you know a little about sales cash deals and financing warrenty and prices these guys dont want to talk to you . Asked about a jeep and they said oh its a clean title its been registered in sask i get them to pull up the car fax oh its also been registered in alberta and it was in a accident they said . They were asking 26.000+ change for it so i offered him 23.500 and i would do financing instead of cash because i know they make money on that same with the extended minimum warrenty which was apperantly 4500 for 2 years 40.000km. So we went back and forth a few times and i asked ok what is the full price taxes in etc ... came out to 35.000+ change . So im not getting any kind of deal here for the warrenty and financing it instead of buying cash they said well what is your offer . Now taking into account that it had a accident i said 23.500+ taxes warrenty and all . So he said they would call me back and he did. Was told they would knock 90$ off the deal because they are very busy and had no time to deal with me and and my offer was apperantly garbage. Also kept pressuring me vefore i made the offer to tell them what i would pay and asked how close i could get to their price i said why would i tell you that just come back with a counter offer hahaha.
Service and parts people don't listen to you. Ask them to order something specific in and tell them you specifically don't want a certain brand or type and guess what, they ignore you and order what you don't want instead. Parts guys lie to you about stuff being on back order (called up a different dealer and they had it in stock in 2 days) Sales doesn't seem interested in selling, they aren't even willing to budge on used vehicle pricing (based on market research the vehicle I looked at was at least $2000 above market) they would only come off their price $250. Service has messed up several repairs for me, family, and friends (they don't hook things back up after disassembly, they damage stuff, or tell you that your problem doesn't exist and bill you for an in warranty vehicle)
These guys went the extra mile for me in helping me get in to my new Jeep Rubicon! I will never forget it. Thank you so much! Highly recommend.
Bought 3 trucks there. Always decent service
Great friendly service! Would definitely go back.
Had a problem on my BMW last week. Took it to Dodge because they were willing to have a look at it even though the service department was flooded. Christopher Wilby was an amazing help! He was able to somehow fit me in and organize to get a very complicated job done that day! Absolutely amazing service, very friendly. I would recommend the service department to anyone!
The Staff at western Dodge are a treat to deal with. Rob Seibel, was very knowledgeable courteous and was great to deal with . There was never any pressure and the whole process was easy. Scott in financing went above and beyond and made it none stressful. A great experience purchasing my new 2019 Ram Sport. Thank you to Rob ,Devin ,Al and Scott for a great experience. Will definitely recommend the dealership to friends and family.
Western Dodge has once again gone above and beyond the expectations of a car dealership. Rob and the rest of the staff helped a friend of mine into a new Cherokee today. They were extremely impressed with their whole purchase experience including the dealership itself. Great job guys! Experiences like these create repeat and loyal customers! ⭐️⭐️⭐️⭐️⭐️
The team at western Dodge are a treat to deal with. Rob Seibel, my salesman was very courteous and respectful to deal with. Scott in financing went above and beyond to get an approval. Parts and service are quick and easy to deal with. I got a good trade in value on my used 2013 Santa Fe. All around, a great experience purchasing a new 2019 Ram Sport. Thank you
Bought a truck great salesperson. Finance was a bit shifty did not explain that the used car warranty was actually an insurance policy. So I noticed right away steering was making some noise had to drive from Saskatoon to Moose Jaw to get it fixed. They had no parts changed my oil and I had to drive back. They quoted me 2200 to fix my steering rack. I said I thought it was under warranty. They didnt even transfer the ownership from previous owner to myself. Told me I had no warranty then called on my way home said oh ya it is under warranty. Drove back again for an appointment in the morning and they weren't sure when they would have it done. Left near closing time on my way home a piece fell off my truck almost hit the car behind. It was my first time having work done and having parts fall off one of my vehicles. They also charged me 75 bucks as a deductible to fix an issue that was supposed to be under warranty?
Was supposed to get winter tires credit when i purchased the vehicle. Drove down for tire intallation after ordering tires. Service department didnt know about the tires. I've never seen anything more disorganized. Eventually got my tires the manager promised all sorts of things payment for the part that fell off my vehicle, payment of my gas and a gift card to the Keg for all the inconvenience. I never received anything.
They informed me I had to get my oil changed there for engine warranty. Played telephone tag for some time. Service never answers their phone. Tried to book online for service they never got back to me. I had to take my truck to Saskatoon dealership because I needed service and just never received it at Western Dodge Moose Jaw.
This is the worst service in any industry I have ever received. If no stars was an option I would assign it. However my salesperson was awsome. So one star they had one star they get.
Christopher in the service department is awesome! and we really appreciate the great service he always offers us. We have been in numerous times with various issues with our vehicle. Christopher is always very friendly and is super to deal with. He is quite often very busy with everything and everyone and yet he is always very courteous and does his best to keep everyone happy. Western Dodge is very lucky to have someone like this to represent their company in this way. Too often employees only hear the negatives that people have to say so we just want to say thank you to Christopher for helping us out when we come in and for having such a great work ethic and attitude!
The worst dealership too deal with i was looking at one of there jeep I live in regina I told him I was coming from regina too look at it and said if the jeep got sold please let me know so I don't waste my trip. I came out sat when I got there it was sold and not even a phone call to tell me it was sold it was a waste of trip
Darroch and his team provide a good service.
love the place , fair and fast service .