I took my 2014 Dodge Ram to this dealership for it's 4th, 5th, and 6th recalls. Which they tried to correct the reprogramming issues at once. Well, two days later we head to Peterborough. The radio began changing stations all on it's own. The Bluetooth for the phone was wiped clean, no memory The cruise control was inoperable. We never had an issue with any of these systems prior to taking the truck in to Woodstock Chrysler for it's recalls.
I took the truck back and had them look at it again. I was charged $62.00 for the diagnostics and was told I would have to pay for all the repairs.
My FCA dealer back home fixed all the issues No Charge.
I have nothing good to say about this dealership and I won't be a repeat customer.
Best car buying experience I've ever had. My salesperson Ron was very helpful and easy to deal with. I will definitely be going back.
Most calm and collected staff I've ever seen in a dealership. Very helpful and easy to deal with. Good job, everyone.
Best vehicle buying experience! No pressure, great deal, understood our needs and beat the competition! Thank you Amanda L.!
We recently purchased our first Dodge vehicle from Woodstock Chrysler. We dealt with Amanda and Jamie and had nothing but a positive experience. Amanda showed us the Dodge Caravan and we were able to negotiate a fair price with the deals that were already available. She was very knowledgeable and in no way did we ever feel pressured to purchased. Jamie was efficient in getting all the paperwork ready for financing. Both were great in communicating with us through the process and knowledgable in both their fields. They kept us updated with anything we needed to know or bring to the dealership and this was by far the easiest car purchase we have made to date. Thanks!
Very happy with my experience! Jamie and Amanda did an incredible job they worked hard and fast and got me only the best for me and my family! They got me into a pick up truck that I’ve always wanted. I would recommend Woodstock Chrysler to any body. You guys will see me again in the future! Thank you so much for getting me into a brand new fully loaded 2021 Dodge Rebel! -Matt Norris
Ron & Jamie were great to work with, all my questions were answered timely , deal was done as it should, no wasted time, both professional, pick up of vehicle was A+, I am from out of town and for sure will be back when its time to upgrade. thanks again. Jaymee
Just bought a 2021, Ram 1500 Laramie and I absolutely love it! I mainly dealt with Phil who was extremely easy to talk and get along with. He went over and beyond making sure I was taken care of and was not rushed or pressured into a purchase. I also dealt with Jamie and Rick who were great. All three were professional, refreshingly honest, and knowledgeable in their fields. They all collaborated together to answer my questions and move things along smoothly, along with get me a great deal.
In addition, I was pleasantly surprised the day I picked up my truck and they unexpectedly corrected a small dent that I even used to negotiate the price.
Great experience and customer service all around!
Just bought a 2021, Ram 1500 Laramie and I absolutely love it! I mainly dealt with Phil who was extremely easy to talk and get along with. He went over and beyond making sure I was taken care of and was not rushed or pressured into a purchase. I also dealt with Jamie and Rick who were great. All three were professional, refreshingly honest, and knowledgeable in their fields. They all collaborated together to answer my questions and move things along smoothly, along with get me a great deal.
In addition, I was pleasantly surprised the day I picked up my truck and they unexpectedly corrected a small dent that I even used to negotiate the price.
Great experience and customer service all around!
I just picked up my brand new Ram Sport. Phil and Jamie were an absolute pleasure to deal with. Very personable and accommodating. When there was a little snag in something Jamie saw to it that it would get resolved very quickly even though it was his day off work. Phil gave me a great deal, he was very easy to talk too. They both made every stride to make this happen for me. Thank you for all your time and effort I would gladly shop at Woodstock Chrysler again. I fully recommend this dealership to anyone.
Great experience purchasing my 2018 Ram Rebel. Phil and Jamie were very accommodating and gave me a great deal on my trade-in. Glad I made the switch from Ford.
Just bought a used truck. Everyone was very helpful and friendly, no pressure, good information and straight dealing. Amanda and Jaime were great!
Amanda was an absolute joy to work with. She found me an awesome Jeep right in my price range. This is the second vehicle I’ve purchased with Amanda and will definitely trust her again to help our family!
Great experience with Amanda at Woodstock Chrysler. My wife and I both got new cars and liked Amanda so much we then referred my mother in law and aunt who each bought used cars.
Disrespectful and Dishonest. Insulted for trying to negotiate and save some money. A simple and respectful YES or NO would have suffice, didn't need my offer to be criticized and picked apart. Apparently they are 1 offer deals only, counter offers are not allowed or expected.
Purchased several vehicle there before, never serviced my vehicle elsewhere in well over 10 years, was not expected to be treated in such a manner. Do not recommend.
Had a great experience, Amanda was very helpful as she was able to locate the exact vehicle I was interested in. Definitely will be using Woodstock Chrysler again for future purchases.
Amazing customer service! We told Ron what we wanted and he more than delivered! We are very happy with our 2021 Dodge Ram 1500 Sport 😍😍
Ron Roberts @ woodstock chrysler is hands down the best . Not only at making you feel comfortable, his humor and class makes him a 5 star . Also side note huge music buff . Ask about that
I had a great experience here. I ended up walking out with a brand new car. Everyone was very friendly. I love when people know about cars and what they are selling, and don't try sell you something bad. The store looks amazing, very clean and neat. I am super happy that I went here to get a car.
Where to start, Took my truck in to Woodstock Chrysler and long story short got charged for work I did not authorize they quoted me to change my fuel actuator ( the part would be in the next day ), a week and a half later I call and they tell me that they are just finishing up my truck. I ask what my bill is and get told the price which is $3000 over the quoted price. I ask why the price is so different to what I was quoted I get told there must have been a communication error that they changed my hi pressure fuel pump. So anybody dealing with Woodstock Chrysler should get a written quote so you don't end up like me screwed over !!!!
No nitro for tires. No detailing of vehicles. Snotty staff in service. Sat outside 25 mins. waiting to drive into service. Phoned service told to come in. How are you suppose to know when it says drive thru service. This will be my first and last time here. Next year buying a truck it won’t be from here.
How long does a oil change take with a appointment time???
I saw a truck they had posted for sale, when I called to inquire about it they said there was a "mistake with pricing" which was $10,000 difference and wouldn't honor the price as advertised. I was willing to drive 1.5hrs just to get this truck as it is a dream truck of mine. As a customer, that is very disappointing to hear but also embarrassing for the company, makes you think how they run business over there.
Unless they are willing to sell the truck at advertised price I will not recommend them to anyone. Poor customer service.
Woodstock Dodge's service today on my Ram was outstanding. My partner and I purchased a brand new 2019 Ram Classic from a dealership in Hamilton a month ago, after being treated poorly by their service department and told nothing was wrong, Woodstock Dodge took us in immediately. They were able to fully diagnose and fix the issue within a completely reasonable time frame. Cie took the time to answer all of my questions and concerns. Overall 10/10 experience and we will be back. Thank you thank you thank you. :)
I work overseas and own a 14 Jeep Grand Cherokee. While my wife was driving it 1 day in the winter the coolant temperature warning came on. Sent my wife into this service department. They charged for an inspection, inspection report oil cooler needs replaced (common pentastar v6 issue) and radiator needs to be replaced because they saw coolant around the tank. Being cautious, authorized only oil cooler replaced, and pressure test of radiator. Dealer service advisor calls wife after replacing the oil cooler, and now says that they can get it to bleed to the cooling system, most likely now the head gasket is damaged and needs replaced!!!! Dealer then calls back a few hours later and tells her that it was just air in the system and it’s good to go system was pressure tested and all is good. Wife proceeds to pickup vehicle and another service advisor that has not dealt with the vehicle now proceeds to tell my wife that the radiator is cracked and must be replaced right away or she will damage the engine. It’s been 2 years now, and the supposedly cracked radiator has never been replaced and has no leaks.
Randomly checked out the lot seeking a van, they were not pushy and we decided on our own to test drive and purchase a used caravan. They were informative and gave us all our options and quickly had us behind the wheel of our new van! There was an ordering error for our winter mats and right away they corrected it and re ordered us the correct ones!
Very pleased with the staff and overall experience!
Ron Roberts is a great guy!! He’s extremely knowledgeable and very accommodating. I highly recommend!
We had a great experience at Woodstock Chrysler. The team listened to our needs, pointed us in the direction of the truck that we were looking for and did not try and over sell us on unnecessary products. Amanda and Jaime met all our needs and were very helpful along the way. When we picked up our truck, they showed us al the features and set up our phone with the UConnect. Overall a great experience.
We were a random walk-in on a Saturday morning and Amanda did a great job asking questions to find out what our goals were to help us with our decision making process. She took the time we needed and had great suggestions and information that helped us get to our purchase decision.
I FINALLY got the vehicle of my dreams!!!Amanda Dolson was incredibly pleasant and very educated about all of the vehicles I test drove and helped me pick exactly what my family needed!! Thanks Amanda!!!! Sorry I was SO picky!!
What a great experience. Got every question I had answered about Jeeps......thanks Ron Roberts
Several years ago I visited this dealership. I did not experience a good customer service vibe from this location. Recently I chose to visit this location again since I really would like to give the local folks a chance to service me. Second time round I can tell you that my experience was 110% better. I had the pleasure of meeting Amanda who not only provided me with solutions to my requirements but was extremely customer focused. She change my whole perspective on how this dealership operates. I will be frequenting this dealership for all my servicing needs along with considering dodge again for the purchase of my secondary vehicle. Thank you Amanda!
The staff at Woodstock Chrysler were great to deal with. With the snow season approaching I didn't have much time to find more trucks for my fleet. With the timeline that was given, the new GM and crew exceeded my expectations. I will be back and I highly recommend them.
Amazing experience purchasing my vehicle from this dealership.
Just purchased 3 trucks for our business. We had the opportunity meet and deal with the New general manager Mike. Needless to say we will be back. His attention to our needs we’re bang on. Great Job Thank you for your help!
Ron and Jamie gave us quick and friendly service, and didn’t miss a beat when we had questions. Even kept the kids occupied while we signed paperwork!
Definitely get in to see them if you’re in the market for a new vehicle.
Have dealt with the Service Department many times in the past 4 years and have found them to be super nice, honest and up front about costs.. Shuttle service has been top notch as well.
I entered this dealership about a month ago and I was deciding between the Dodge ram limited or the F150 limited, I was greeted by the lady in the front which I believe was the receptionist and she told me that somebody will be out shortly, I heard when she pages for two different people but unfortunately I waited over 20 minutes and never saw a sales person come out so that made my decision easier I walked out went across the street and now I have my new F150.
This Dealership is an absolute WASTE OF TIME. towed to dealer for a simple flat and they cannot even find time to get a lock nut off? service coordinator is useless and even tried to tell me she did not have an email to her manager then smirks over the phone. DO NOT GO TO THIS DEALER. COMPLETELY INCOMPETENT AND NOT CUSTOMER FOCUSED. Check the overall score of under 4 stars. There is obviously is an issue with this dealership
Amanda was very accommodating and knowledgable. Great experience!
Without going into too much unnecessary detail. I will say that every bad review on this place is bang on. The shops customer service has been the worst of any Ram dealer out of the half dozen or so in the province of Ontario that I’ve had the pleasure of dealing with (and there are some great ones). You can sense it from the moment you walk in that it’s not a positive work atmosphere for the employees, no one seems happy there, that was the first thing I noticed second to the fact that the lot was empty and void of any other customers but myself. Any good dealer is busy with hustle and bustle, but it’s clear to me they have a history of screwing over customers. Let’s just say they wouldn’t know integrity if it was stamped on their foreheads. Screw me once, shame on you, screw me twice shame on me. But there will be no chance for a second opportunity, that’s my guarantee
Do not go here for service
It hasn't been a good dealership since Lee Lockwood owned it a few years back. Bought 1 truck there years ago and vowed I would never spend another dime there. It's also funny that the owner doesn't reply to the poor reviews
Sales person was great .. no pressure and good knowledge of product
I've had my truck in for service here several times and each time dissatisfied with the service, today I brought my truck in on my own time for the dodge cruise control recall and while it was in I asked if they could adjust the parking brake while it was there, I got a call shortly after dropping it off saying that the cable needed to be replaced and would cost over $200 to do so, so I passed and said maybe another time when I went to pick up my truck from the recall I was informed because I had them look at the parking brake cable I would be charged 51 dollars for a diagnosis fee which is ridiculous. They did zero work and the parking brake cable takes literally seconds to look at, this was the final straw for this dealer I wont be back.
Edit, just got home and decided to look for myself and as I thought there was a adjustment bolt under the driver's door, tightened it up and the parking break works perfectly.
Don't believe everything the dealers say ask questions get second opinions they stole 51 dollars from me but didn't get the 200 they where looking for. Discolouration on bolt is were it was to where I tighten the nut in to remove the slack.
Friendly and helpful Staff.
Service is knowledgable.
Have had limited interaction with this dealership but have dealt with Derek in parts/service twice now and have had an excellent experience both times. Kudos to Derek for providing true customer service; you don't see that much these days. I will be making this my "go-to" dealership accordingly from here on.
Coming to Woodstock Chrysler was the best experience. I had been to several places shopping around for what my family needed and I can't say enough great things of my experience with Paul. He was so personable friendly and very informative. I will definately spread a great word. I've never felt so comfortable with a salesman.
Worse experience EVER!!!! The redneck sales person that we just dealt with judge my husband and I b fore we even walked through the doors.... we were there looking at trucks as we are in the market but have grownup in a GM family. He started off by just rhyming off all the trucks they have instead of showing the difference and what was available... I had to ask to see the trucks.... and then when he did take us out he acted like we were wasting his precious time didn't bring keys so we could see inside and just stood there putting down our car we drive now. So basically I don't know how that man is still a salesman he never even introduced himself nor asked us out needs and wants and he treated us like nothing's!!!!!!! I think we will stick to not only travelling 2 hours away for the best salesman EVER Larry But we will be sticking to GM!!!!!!
Purchased 2 trucks here through the years, both sales people assisted in sourcing exactly what I needed in both vehicles. Unfortunately they both no longer work here, no fault of the dealer far as I know.
As for recall and warranty work, Matt and that beauti lady at Service have done a fine job every time. Would def. purchase more vehicles here.
Very knowledgeable sales people .No pressure at all .Lots of selection .
I was very happy with the customer service I received today while I was Woodstock Chrysler purchasing my new Dodge Ram. All of my questions were answered and I was shown how to operate all the features on my new truck. A must with today's technology. I didn't feel pressured at all and I felt very confident in giving them my business. I would recommend them to anyone looking to purchase a new vehicle. I can't wait to pick up my new truck!!
One star for friendly service - but then again, what con-person doesn't come across as your best friend?
Don't waste your time considering buying a vehicle from Woodstock Chrysler. There are lots of dealerships with integrity in SW Ontario. Go to one any those instead.
If you go there despite my advice, then the phrase "BUYER BEWARE" was never more appropriate. Ask every question, get everything in writing. Don't trust "the friendly small town dealership" to have your back. Because they are out to screw you to the floor.
That's my experience, anyway. Good luck, if you decide to go there anyway.
Purchased: 2012 Dodge Grand Caravan.