I was interested in acquiring a new Dodge vehicle from Your dealership but was disappointed when I was told that the vehicle was not available to view as it was surrounded by snow inside a compound so.....I was very much discouraged and decided to move on to enquire about the vehicle from other businesses so ...... I will be more than happy to receive Your token offer when ever You want to present it to me......!
Thank You
Wasn't impressed. Price wasn't clear. Options were not clear. All very much a game to see how much could be charged for the car. Why can you not just have a specific price for specific car, clear discounts if any, and just proceed with business. I would never go back to this dealership.
I’d like to thank Andrew for his great customer service. He answered all our question and was patient as we test drive the vehicle twice.
He is everything a salesperson should be and would recommend him if your interested in a Jeep.
We found a different vehicle that met our exact needs but will certainly swing by the dealership for our future car buying needs.
Shane at Service is the best. Very freindly helpful guy there. He helped me multiple times getting my parts for my truck and helping me out. Always calling giving me heads up what's going on with out worrying.
Just purchased my new 1500 Ram Night Edition from this location. The entire staff were very friendly and welcoming! Special shout out to Nathan who did a superb job of finding the exact truck that I was looking for. I originally walked in looking for a used vehicle and I walked out with a brand new one for a similar value. I would highly recommend them, do not think twice you will be in great hands I promise you that! Excellent service and value! CAN'T THANK YOU ENOUGH DILAWRI CHRYSLER JEEP DODGE!!
We went to Capital Dodge in the morning and we did not get a good deal and the GM wasn't the friendliest so while we were there I went online and saw that Jeep Hunt Club had a car that I wanted and we left Capital Dodge and went straight to Hunt Club Jeep and we got the best service from Wade who was super friendly and got me an AMAZING deal on a Jeep TrailHawk. Everybody was super friendly and great customer service. Again thank you Wade :) P.S. This would of been our 2 Jeep from there!
I just purchased a used 2015 Dodge Journey that they had.
Just the right prices and the little extra effort to help and making sure that the vehicle they get is in proper order. The staff from the receptionist to the Sales Person who served me were excellent, polite ,friendly and very careful in explaining things from the vehicle to finalizing the sale. I would recommend this franchise to go to. They have most brands and good quality used cars at fair to great pricing. 4 1/2 star because I will use them for services to and I believe they will be good.
I came in today for a wheel change. Granted it's a busy day. So I'm glad to have it done. That being said i was quoted 45 minutes. I was there for 2.5 hours. Could be better could be worse.
It is almost three years since I owned a Doge Journey from this dealership. Excellent service received from the time of purchase and to routine maintenance is exemplary to date. Service crews starting from the manager down to the technical staff are superb. Particularly Mr. Frank’s courtesy and welcoming gesture often with open arms and smile is commendable. I have no hesitation to recommend Dilawri Hunt Club services to others. Keep up the good job. Semaneh
Our experience with this dealership has been great. We just purchased our second vehicle from Dilawri and have no complaints.
Service center always takes good care of us as well. We're returning customers for a reason.
Best experience in all aspects. Had gone in looking, didn’t feel pressured ever, was heard and listened to at all times. My needs were met and I walked away with a deal that mike and his general manager had fought for me to get, and it was an amazing deal that I couldn’t find anywhere else. I had to drive hours out of my way to get here and it was totally worth it. I honestly can’t say enough great things about my experience. I never wrote reviews and I’m compelled to write about this great experience. Thank you mike for the great help, respect, experience and dedication you gave us in order to find the perfect vehicle and on top of it all, the cookies to top it all off instead of the red bow was an amazing touch! If anyone is in search to buy a new vehicle I suggest going here and if mike is available then grab him and tell him exactly what it is you want and he will get that exact.
Thank you
Mr. Wade is the best sales rep I’ve ever met! If I could give him 11 stars I would! He did an excellent job and got my new van the next day! 11 stars all the way!
Guys at Dilawri did a great job on the deal with our new 2020 Gladiator. Thank you very much.
I had a great experience at Dilawri Jeep Dodge Ram. It was stress free to purchase my new Jeep. Jeff was excellent, well spoken, professional, and a tough negotiator. He really takes care of his customers and goes above and beyond to make it happen! Thank you and I would definitely recommend this dealership if you want the phenomenal deal!
Professional, motivated staff with a great selection of vehicles. Walking the lot looking at vehicles and came out with an offer I couldn’t refuse thousands less than the competition. Dilawri had a number of vehicles that met my needs. If you are an experienced buyer and do your homework before walking in, Dilawri is a great option.
Love my 2019 Chrysler 300! Beautiful car and such a joy to ride. I bought my 2nd one because their service department is fantastic!!
Mike and Charbel were absolutely amazing. Honest, caring, upfront about everything. Last vehicle I bought was at a different dealership and had no idea what half the “extras” were for. Mike and Charbel went through everything with me step by step and made sure I was comfortable with everything. I would recommend this team to anyone and everyone!!
I had a really positive experience here. Mike was really great and truly listened to what I was looking for. No cheesy sales tactics or pressure. Prices were very reasonable and they were able to accommodate my budget well. Mo in finance was also a pleasure to work with and made the buying experience highly positive. Highly recommend.
Went in and dealt with Nathan. He really went above and beyond for me and gave me a great price on the right vehicle. He really means it when he says he’s on your side.
Wade and Charbel we're great. I went in to look at Jeeps on Thursday with no rush to buy. They gave me such great service and pricing that I ended up signing the paperwork then and there. The Jeep I wanted wasn't in stock, so they ordered the car and had me driving away by Saturday. The process was smooth and quick. I'm loving my new Jeep Wrangler.
We picked up our vehicle less than 24 hours ago. I’m a disabled person with MS and my partner is a disabled senior citizen. Totally got conned and bamboozled. Picked up our vehicle yesterday and haven’t stopped crying. They conned us into buy stuff at a premium price and then did not give what was promised and agreed upon. The work that was done to get the vehicle ready was substandard and trashy looking. Made 2 appointments, one we waited an hour and the other almost 2 hours before we were even seen. And everyone passes the buck. Apparently the old and vulnerable are easy pickings!!! 🥺😡😢
Great customer service. They took time to find the right wrangler for me and go through the options. Very easy purchase process. Jay was very helpful at selecting the Jeep and the right payment plan. Thanks
Jeff went above and beyond his intended duty. He was respectful, extremely punctual and straightforward. Never once did I feel beguiled or misunderstood. Thanks to his considerate offer, helpful insight, I am now the proud owner of a new vehicle.
I was looking for a vehicle which would have been the seventh vehicle we've purchased at dilawri Jeep Dodge. I had to go inside to ask for a salesperson's assistance and they sent someone out. She was absolutely NO help whatsoever!! She just was telling me come inside and we'll find the prices without even looking at any vehicles that I was interested in. I finally, with some convincing, had her go with me to the vehicle's I was interested in and there were a couple without any information in the windshield. Any vehicle I asked her about without information in the windshield, she just said "oh I think it's sold" but wouldn't look into it for me. She was the opposite of a salesperson. She convinced me with her lack of effort to not purchase my new vehicle there. After six vehicles purchased with this company, both new and used, they have now lost our business! Also, any vehicle I asked about seeing that was online and mentioned I couldn't find it, her simple response was 'oh, it's probably sold. Our website is not kept up to date". not sure why you have a website when it's not accurate! Guess it's just a ploy to pull people in!!! Very, very disappointed!!!
Awesome place, well worth the trip from Petawawa. Dealt with Jeff and he helped us find a great deal, way better than anything local. No stress either, wasn't sure if we even going to buy or put money into what I had for a few more years. Would definitely buy from them again, we even talked with another couple while we waited for paperwork and they were just as happy as us really friendly staff.
Typical dealer with sales guys doing typical sales tactics. Would be nice to find a dealer who does not do the typical pressured sales things like bringing the manager in after you chat with your first sales guy. Does the first guy (girl) need more training? Years ago I used to deal with only the first sales person. They went back and forth.
I bought a 2013 Rubicon. I have to say that the Sales and Finance departments are awesome. They had to order the Jeep directly from the manufacturer, to get exactly what I wanted and I received it about 2 months later. The bad experiences started when I had to visit the service department. My freedom hard top was leaking when it rained or had rained...and I don't mean minor leaks, water was gushing in over the rear view mirror, the driver and passenger front windows and around the top center. It took the service department 4 times to repair this issue and guess what it still leaks from the rear view mirror area and center roof area. I have all documents and they basically replaced the same exact seals ALL 4 times, with multiple other times the Jeep went in and they couldn't even find the leak. I would get my Jeep back and guess what...the leak was still pretty obvious. I also had a squeaking noise coming from the engine area. Two of the last times I took my Jeep in to have the seals changed for the leak, I mentioned the squeaking sound coming from under the hood. Brought the Jeep in twice and both times they told me they heard absolutely nothing. Went in for my "free" oil change on Saturday, 28 May 2016 and they mentioned I needed to do an inspection. After my oil change and inspection are complete, they give me the inspection sheet and the guy says "All is good". So I say "They didn't hear a squeaking sound under the hood" I get a dry "No" and to contact the service manager during a weekday. I knew I was going to have it checked on the 30th, but thought this was interesting. So going back to Thursday, 26 May 2016 I brought my Jeep to another dealership to have them listen to the sound and book an appointment to bring it in. At this point I was tired of hearing it and afraid of the damage this ongoing issue may cause. The other dealership Ottawa Chrysler Jeep Dodge on St. Laurent, heard the noise immediately and booked me in for the following Monday. Guess what...my water pump needed to be replaced, so they replaced it. On top of that they offer better shuttle service and they washed the outside of my Jeep. Can't get better customer service than that.
2014 Jeep Wrangler Sahara
Ermin Brandic did a great job in showing us the 2014 Jeep Wrangler Sahara that we ended up buying. He was knowledgeable, not pushy, very patient and pleasant to deal with. We didn't feel like we were just "another customer". He took the time and effort in showing us different features of the Jeep. We would definitely recommend Ermin from Dilawri to sell you a vehicle. He takes pride in his work.
These guys were awesome. From the sales staff to the financing people, they treated us great. Unlike a lot of dealers, these guys really take the time to make sure that you have a great experience with them. I highly recommend them!!!
Wonderful Experience All Around
We came in on a bit of a whim, after some disappointing used car dealership experiences. We weren't even sure what we wanted, and right away Dennis took us under his wing. He ran all over to locate a vehicle we had expressed interest in, and made us feel very comfortable when it came time to discuss the particulars of actually going through with a purchase. He arranged a very fair value for our trade, and then steered us to Don in the finance department. Don was just as friendly and helpful as Dennis, and incredibly efficient. He took care of the financing and particulars, and within 5 days we were driving our new Jeep off the lot. Overall, it was a very comfortable and stress free experience, very much thanks to the tone these gentlemen set. Thanks!
Wasfi Haroun, the Dilawri sales representative I dealt with, was very courteous, friendly, personable, informative, knowledgeable and accommodating. From the moment I stepped in the door to the time I was handed my keys, all aspects of the transaction were organized and went very smoothly. Paul, the finance agent who handled my file, was also very courteous, friendly, personable, informative, knowledgeable and accommodating. He explained all available options clearly and concisely. Normally, buying a vehicle can be a hassle due to the constant and consistent pressure tactics to upgrade or buy beyond your means. This was not the case here. I told them what I wanted, what I could afford and both worked with me to ensure I reached my goal...a new, affordable vehicle. I was quite surprised that when handed the keys for my new vehicle, everything had gone so well and so quickly. No muss, no fuss, just a sensible, logical exchange between someone who was looking for a new vehicle and a dealership that had skads of them for sale. I would definitely recommend these two individuals and, of course, the dealership they work with. Thanks for a surprisingly pleasant experience.