this has to be the worst dealership i have ever dealt with in niagara falls in my lifetime they outright miss represented many facts bout my purchase and subsequent trade in this purchase was my second purchase FIRST AND LAST from them
Niagara Chrysler was very helpful with answering our questions, we test drove the truck we bought twice and another couple of trucks comparing. They did not pressure us and followed through with their offer. Overall we were quite pleased with them except they could haveshowed us the dealer invoice sooner as that would have made our decision easier.
Customer service was obviously there #1 priority, the sales process was fun, professional and exciting. Would recommend to all my family and friends. Again thank you for the amazing experience.
A few months ago we had the pleasure of meeting Katie from Niagara Chrysler Dodge Jeep! She was super knowledgeable about the vehicle, and took the time to make sure everything was perfect upon pickup. She also took the time to walk me through every button and app on the touch screen to make sure I was comfortable and happy with the purchase before leaving which I appreciated so much. All of the staff were always kind and welcoming whenever we entered the location or called. We ended up with a good deal and a vehicle that we completely love! We would highly recommend them
Great service experience for my Jeep. Good job to Greg the driver and all the staff.
fantastic service. josh, shannon and connor were all excellent to work with!
I recently purchased a RAM Express... LOL though really didn't on intend on purchasing NEW!
Katie was our salesperson, somewhat new to the dealership, However her enthusiasm and complete focus to get me the deal I wanted was purely On Point.!
I shopped hard between this dealership, Grimsby & Welland.
Simply put "No Contest" Between Katie & Josh (Sales Manager) I purchased with the confidence of knowing I received the best value for dollar.
Lot's of smiles and laughs..
This is by far one of the most personable dealerships I've dealt with.
Though I didn't buy my car with them, their maintenance center covers all my needs. The employees are always cheerful and always happy to work for this dealership.
Recommend to all!
Fantastic service and a great deal on my new Alfa at Niagara Chrysler.
Purchased my Hellcat from Niagara and had a wonderful experience. No pressure, very easy process. The service has been fantastic. I'd strongly recommend purchasing from this dealership.
If only I had known how easy and stress free buying a new car could have been, I wouldn't have waited so long! This purchase was a very long time in the making and although we came in with hesitation, Katie was able to instantly set us at ease. She had the perfect option for a vehicle to match our lifestyle and made trading in our older 2005 SUV a breeze.
We had contacted other places, but due to Covid it was difficult to arrange out of town test drives and other local dealerships didn't return our messages. Our new car had a few more bells and whistles than our old school SUV so Katie was kind enough to help us pair our phones to the blue tooth and showed us how everything worked.
The fact that we were able to receive such amazing customer service from both Katie and Shannon, a vehicle that we love, and also support a local business just minutes from our home is just awesome. Their inspection process and reputation sealed the deal allowing us to feel comfortable that we were making a smart decision and buying from a reputable dealer that stands behind their inventory. We purchased new plates right from the dealer which saved us a trip to Service Ontario which was also amazing. Thank you Katie and Shannon! We couldn't be more pleased :)
I purchased a 2017 Alfa Romeo. From the time we walked in, to picking up the car, the staff were incredible! I have never experienced a dealership like this. I have bought a lot of cars and have never been treated this way! I would definitely recommend buying a vehicle here. I am so pleased with my car and in love. Keep up the great work guys!!
I drove 250 km to finalize the deal on my wife's new vehicle from Niagara. It was more than worth the 3 hours each way. We did most of the contract by email in one short Saturday afternoon, they appraised my vehicle with photos (higher appraisal than 2 other dealers), and all of their pricing was up front, transparent, and honest. The General Manager Andrew, Business Manager Shannon, and my sales representative Roland Stiller were all star examples of professionalism, and really nice people to chat with and do business with. I will drive the 3 hours again for our next vehicle. Everything was ready and I was in and out within one hour. Time is valuable!
I had a unique situation in buying a car. Newly landed immigarant to Canada with no credit history built up. Jason was great in finding the vehicle I wanted and in the price range I was comfortable with. Andrew went over and beyond to get me financed. I picked up my truck today and can't be happier with it. If anyone ia looking for a dodge or jeep I would suggest going here and asking for Jason. Great family run dealership who takes care of their customers.
These guys are absolutely fantastic. Car buying should always be this easy! Just picked up an Alfa Romeo from them and the entire experience was fantastic. Andrew the Dealer Principal interacts with all his customers and it's not often you get that kind of treatment in the car business these days. Also had some tire work done by their shop, and the service department was also first class. Don't trust just anyone to work on your car. These guys are honest, reasonable and really take pride in their work.
Even if you're not close by, it's worth the drive.
We bought a 2019 Jeep Cherokee from them two weeks ago. The whole experience was excellent. We had to make an appointment so they could ensure physical distancing. They were set up to keep distance during the pandemic as well as sanitization wipes and sprays. The staff were friendly, knowledgeable and helpful. They took time to listen to our needs and helped us select a vehicle which we look forward to enjoying for years to come and when it comes time to replace it we will be going back to them again.
Buying a Jeep in the middle of a pandemic was not really on my radar but it happened. Andrew was awesome through the whole experience. Even thought we couldn’t test drive at the time of purchase Andrew made us feel secure in our purchase of my first Jeep Wrangler. I can not say enough about how great Andrew made our experience. Thanks so much
PS I love my new Wrangler.
I just purchased a RAM SLT 1500 from Jason (Sales). He was exceptional as a sales person and i have to give a virtual high five to how he was able to manage this sale during the COVID pandemic as well. FANTASTIC JOB Jason
I Purchased a Dodge Ram pick up truck from Niagara Chrysler Dodge Jeep. Right from the start I felt I was in good hands with both Andrew and Jason. The whole deal was seamless. All details that we discussed were taken care of. I had no buyers remorse when I left the facility, and instead felt I received a great deal. When the delivery day came I was extremely happy with final inspection. I am a very satisfied customer and would recommend this family owned dealership. Thank you Andrew and Jason.
My truck needed step assists installed, staff completing the appointment paper work were quick and friendly, the waiting area was comfortable, coffee was great. The time to complete the work was as promised. I will return again for the same great service!
Well Roland! It finally happened; the car that we tried so hard to keep on the road for another year, finally let me down however you did not! When it came time for me to get a new car it was an easy decision to go see Roland. Although I’ve known Roland for many years, he has always been my families first choice when it comes time to upgrade! Not only does Roland take into consideration budget, space, safety, size of the vehicle which suits my family best he went over and above to make sure I got the best deal. When a new vehicle came into the lot that he knew would be perfect for me and my family he called me right away! Within 2 hours of test driving my new ride, I had the keys for a rental car (2020 Wrangler) I had signed the papers to my new vehicle and off we went. Very easy, simple painless process with Roland by my side! I would highly recommend and do recommend Roland to all my friends, co-workers and family when it comes time to purchase a new vehicle. Roland’s passion has always been cars, trucks, engines, basically anything to do with vehicles- Roland is always my number 1 go to guy when it comes to any information needed for vehicles! I highly recommend Roland when it comes time to finding the perfect vehicle for you and your family!
To Niagara Chrysler they are on the ball I bought a 2019 Dodge Ram 1500 series classic Roland Stiller is the person to deal with the moment I came on the lot and I was looking around he came out to check to see what I was looking for from there on it was a great experience he is the one that people if you want to see he jumped at the opportunity to work with anybody that is looking for a vehicle I'm very impressed with Niagara Chrysler and I will recommend anybody to go and see them I went to a couple other places and no one came out to greet me like he did so again thank you Nick or Chrysler
Great experience purchasing a new vehicle from Roland at the Niagara Falls branch. Roland and Shannon handled everything in a timely manner and made sure I got the best deal possible. Highly recommended!
Well everything started off extremely rough when trying to get my car fixed at the shop here on Drummond rd in Niagara Falls. Things were finally well taken care of by josh and the mechanics. . He finally took things serious and had gone to the moon and back and made sure my car was properly fixed and everything was running good on it. Josh went a number of rides in the car with myself and the mechanics to try and figure out the loud noise coming from my front right tire.
The only downfall was while the were taking off my tires they snapped my lock nuts but no biggie as I’m sure josh will find me a new set of lock nuts for my tires, and I know he will complete this task well. So I wanted to say thank you Josh for all your work and caring so much for getting my car fixed. You have always been very professional with us and for that I want to say Chrysler is lucky to have you working for them as your a great people person and your very sweet and honest.
Thank you very much Josh Hatton and all your hard work in making sure
Ana Ferreira
Wonderful buying experience from this dealership, I usually dread the whole car buying experience but everything went very smoothly. We had researched the truck we wanted to buy and knew what we wanted to spend and both Andrew and Jason were able to make the sale happen, everything was said and done within 1/2 hour which was a welcome change to the previous weekend spent at a different dealership where we spent most of the afternoon with absolutely no room for negotiation and a terrible offer on our trade in. When we went to pick up the truck there were a couple of issues that needed to be worked out and Niagara Chrysler Jeep Dodge went out of their way to make sure everything was rectified!! Thanks again Andrew and Jason!!
I had a great experience here purchasing a van from Roland. He has very high standards for quality and goes the extra mile. I would recommend buying a vehicle from him.
Great family run dealership. Thanks again Andrew and the team for getting me in my new ride and making me feel like part of the family.
Management is beyond terrible and service is just as bad! I wouldn't recommend my worst enemy to go there!! There are way better Chrysler dealerships to go to, if you live in Niagara just drive to Welland it will be worth the drive and less headaches. I would rather walk then buy something from there again!!
Went in to see Roland at the dealership to trade in and get a new SUV. Roland was extremely helpful with the trade in on my car and the purchase of a 2019 Dodge Journey. Thanks so much for your expertise Roland, it is greatly appreciated by both Mark and myself.
You know that as soon as you have to go into a dealership to get something done on your vehicle you think great there goes the rest of my day. My truck was in and out in no time. Talk about fast and friendly. I'm impressed
Stay Away!!! Go to any other dealership but do NOT go to this one. We have been lied to and have been given the run around by this place. We just bought a car and had to go to another mechanic to get the alignment done. Take your hard earned money elsewhere folks! Take Care :)
I posted my less than horrible experience with this location and service manager, Shane, a year ago...and still waiting for a reply or call...after being told by Shane, service Manager, to come and push my Journey out of the bay because I refused to buy one of his batteries. I just went through 2 new batteries and wanted them to diagnose why my 4 year old vehicle was draining my batteries. I received a call today.. not an apology. But from sales. I guess I'm on the VIP list. Giggles. I will never go there again. From sales to service they are a joke compared to other dealerships in the area. I go to a different location now. Word of mouth is priceless. I've decided to take this higher. Take me off the list. Don't call again. Unless it's to apologize. And perhaps offer something a little more valuable than your customer service. Imagine being called at work to come and push your car out of the bay. He's an incompetent individual. And a manager?
The team worked to get me the deal that worked for me so I could drive away in the vehicle I fell in love with. Spotlessly detailed. Very happy customer
I bought a 2019 Rubicon. A week later they call and say can't get it. You'll have to buy a 2020. I find one in Burlington and complain to Jeep Canada. Suddenly as I am going to Burlington thay have one. After I called to tell them I found one and was coming for my deposit. Today is pick up day. Running boards are back ordered. Tell them i am not coming in until it is fully ready. They were giving me the running boards as part of the deal. No money coming in until it is done. 10 minutes later the boards are suddenly in and I can pick it. Driving home they call to get me to confirm the VIN number. I think I got a good deal and they were trying to renage. Bought it Aug.9 and just got today.
Just purchased a used vehicle from them. Fantastic experience with staff and manager and they went beyond expectations. Definitely be back for next purchase. Thanks 😊
Picked up a sweet 2019 Jeep Grand Cherokee from Niagara Chrysler Dodge and will say the service was fantastic. Great team of folks. Thanks to Jason, Andrew, and Morgan for all their guidance and assistance. Worth the drive from Toronto to deal with great people.
Service is great and VERY friendly! I picked up my Jeep Wrangler from there last weekend feels great to have my dream car! Anderw the owner is incredible with all customers and very personable! He also makes himself available to the customers needs 24/7
Picked up my 2019 Jeep Wrangler today!! I had an amazing experience at Niagara Chrysler! Connor listened to everything I had to say and helped me find the perfect vehicle that I fell in love with right away! I would definitely recommend Connor and the Niagara Chrysler team with all your car needs! I will definitely be back in the future.
Everyone at Niagara Chrysler were eager and willing to assist in buying our new (to us) vehicle - they listened to our concerns and were able to match us to a vehicle we LOVE! I would recommend them to anyone looking for a vehicle who is not sure exactly what they want - they will help for sure!!
Derrick was very professional and answered all my questions. I was able to negotiate things I wanted and payment arrangements. I did purchase the pickup truck now just waiting for finance approval. All in all very happy with the way I was treated.
I had originally went to performance Chrysler and had one of the worst test drive experiences. I ended up at Niagara Chrysler the same day and was greeted by Connor who took the time to go over all the options available within the Jeeps. He went over different options to save money and fit my budget while still finding me the perfect vehicle that I fell in love with! I would definitely recommend Niagara Chrysler and there salesman Connor in particular! Thanks for the amazing experience!
I’ve been servicing the company truck here a few times. David always makes sure that everything is done on time and goes out of his way to help.
It’s been a pleasure coming here, the staff is friendly, they don’t try to up sell anything to you, just look after what’s necessary. A few times I’ve used their shuttle service and it’s always prompt and on time.
Thank you guys, you are doing an excellent job!
What started out a bad first impression by a third party at Niagara Chrysler... turned into a positive experience thanks to Connor and I was really interested in a specific vehicle. Connor’s knowledge as a mechanic I think helps him as salesman. I believe he was honest, NOT pushy and he definitely was so patient with my thousand questions and requests! If he don’t know the answer he got it! Thanks for the Journey Connor!
I had a great experience and ended up with a new Jeep Renegade that I absolutely love. Derrick Tomlinson offered expert advice and found the perfect vehicle for me. He worked hard to get me a price I could work with and made it possible for me to drive away happy. He had the vehicle ready for me a day early which made me happy and took the time to go over how everything works. If you are ever thinking of buying a vehicle I highly recommend you give Derrick a call....you'll be glad you did.
Walking into Niagara Chrysler was a very pleasant experience they gave me the space to look at the choices available without pushing me on any deals. After walking into the office they spoke to us in a very pleasant manner, giving us options that worked for us. Letting us know that they were here for us and telling us they wanted to work for us. Making us feel comfortable and wanting to do business with us at our convince. We will always recommend Niagara cyrsler for this area and the Niagara region in general thus far.
My experience at Niagara Chrysler Dodge Jeep was nothing less the spectacular.
I went to the Parts Dept looking for a couple of small pieces for my Jeep soft top but after doing some research they informed the the pieces were not available separately as they were part of the main framework assembly and could only be purchased as a whole. Normally that would be it , but not here , the parts representative then suggested they have some used soft tops in the back and after a short search we were able to find the parts I required. He then approached the principal of the dealership and explained my situation and was happy to sell me the required parts at a reasonable cost .
They say "it's all about the little things" , well I agree and was amazed with the genuine approach and great service I received from the staff , as well the owner of Niagara Chrysler .
Thanks again , Brad
Honest service. Same day appointments
Like most places. Talk your ear off, run around questions with distracting sentences. Friendly...but that's sales experts for you. Explain things in a confusing way and when you ask for a simple explanation you get an even more complicated one. Took awhile to get our vehicle when initially it was supposed to be up to 10 days. Couldn't work around our schedule to pick up the vehicle and have it ready... in retrospect, I would have gone somewhere else.
I love our vehicle and definitely recommend the brand and some of the useful warranties offered (not the useless ones)
Some Weeks ago I brought my car in for a diagnostic due to some transmission issues (lost gearing and lockups) a very bad thing for highway use... I had asked them to look into the issue and give me some real info as to what was wrong with my car (2011 Avenger) instead of dropping the pan and doing an inspection they only reflashed my pcm with some updated firmware did a relearn on the transmission along with a very brief road test. they had assured me that this would resolve the problems unfortunately that was not the case actually the issues had worsened. Turns out the transmission ended up being completely blown out twenty mins after i got it back when I called them to let them know what happened I felt I was treated like crap in fact felt bullied to the point where i had demanded my money back due to improper services which i never got back... As far as I'm concerned stay the hell away from this shop....!
I wanted to write a review about the employees I dealt with at Niagara Chrysler. I called in to make an appointment and I spoke with Joe in service. He said come right in for an oil change. When I pulled into their service drive thru I was welcomed by Shane. Shane took the time to walk around my car and noticed my tires needed to be rotated. He showed me proof on his tire tread depth gauge. So he told me that if I went with the Peace of Mind service I would get a FREE pair of wiper blades which he also noticed mine were torn. My first Service experience with Niagara was great. I moved from the GTA and any dealership I went to there was all about themselves. I did not feel this way at Niagara Chrysler. Great job see you next oil change! P.s Joe also gave me a buy 4 get the 5th oil change free card. Not like that in the CITY I tell you!
I have to tell that I had a very good experience with the service department at Niagara Chrysler Dodge Jeep. They took good care of me when I had a problem that was hard to identify. They did not take advantage of me. I was willing to put money towards solving that problem, but they did not try to get that money out of me. I came in with my Jeep Patriot they were able to diagnose that there was no issue with the vehicle as well as giving me a software update update for the vehicle computer at no charge. I really need to thank Mike and Ryan of the service department for their and Professional Service. Thank you guys thank you very much.
I updated my review, because the owner/manager of the place was honest with me. However, it was still a little uncomfortable negotiating with these guys. I'm not one to shy away from negotiation, so this is what happened, you be the judge:
Used car listed for about $11,500... spent two hours negotiating down to $9,100. Owner tacked on clause "subject to reasonable safety", meaning that if it would cost him too much to certify vehicle, he could cancel the deal. That's fine, I understand it's a business.
The deal was ultimately cancelled by owner, as he said the car was a "train wreck". To be honest, the brakes did feel really spongy on the test drive. (The update reflects that this is what really happened.)
What left a bad taste in my mouth was the way that car dealerships play the negotiating game. The salesperson is the "good cop" and the manager is the "bad cop". So we're basically wasting our time with the salesperson who is trying to goad us into raising our offer, while the manager incrementally accepts a lower and lower price. Finally, you're supposed to meet in the middle (and you give the salesperson a credit card to "show" the manager that your offer is serious and you're willing to put down a deposit.)
It was less tedious when we negotiated our house!!!