Talked to a salesman on a Friday and he was suppose to price me out a new truck and get back to me.He never did until the following Wed.and still didn't have a figure for me .his excuse was he could not price it out unless I was going to order it at the same time .Would never go back or refer them to anyone.A frend of mine wanted to order a new truck from them and also ran into a problem.Her truck was going to be $65000 and they would not order it unless she paid for it in full before they would order it
Blue Mountain Chrysler and all of their employees is fantastic! Always a friendly welcoming hello when you walk in the door. It took me a while to find the vehicle that I wanted but Warren and Shari never gave up . I will definitely recommend people who are shopping for a car, new or used, to drop in and see Shari. My family has bought 5 cars there in last 15 years and service is always excellent...they really do care and are honest!
I didn't actually buy a car from this dealer, and they may be a perfectly decent place to go, but I did use Unhaggle to get a quote, and this dealer called me and refused to discuss a quote on the phone. They would only speak to me if I drove a few hours to their dealership. Um.... not quite the point of Unhaggle! Being surrounded by volume dealers in Southern Ontario - dealers who WILL have a conversation about price over the phone or email - I didn't even bother wasting my time. These guys are not really trying to sell you a vehicle, from what I can tell. Get with this century people.
We had a great experience from our initial contact with Nigel Mosley, our sales representative who patiently answered all our questions and was not pushy and treated us fairly. All the people we met at the dealership were super friendly and helpful. The dealership was clean and well laid out. We bought a 2021 ram classic Warlock which was delivered a few days later during a snowstorm. The delivery driver was friendly and a real professional. A special thank you to Aimee Charron who handled our financial and warranty details professionally and to Natalie Hamilton who kindly forwarded some items and paperwork by courier. We would recommend this dealership to all our friends. They have excellent customer service.
I have nothing bad to say about Midland Chrysler! From the very beginning to when I picked up my vehicle the staff were VERY nice & made me feel super comfortable. Taylor was super sweet & helped me understand the process. Nigel was awesome & made it super easy. Thanks again!! 10/10 recommend.
It was a great experience it was fast professional. I would recommend buying a vehicle from Midland Chrysler. The service department is helpful.
I recently bought a new Dodge Ram and I couldn't be happier. The sales staff and management made it an awesome experience with no pressure. I will definitely be a returning customer.
We just recently bought a new vehicle from Midland Chrysler and had a great experience from start to finish.
Our sales rep Sebastian was excellent to deal with. He was professional, courteous and explained everything in detail from the moment we first spoke and has continued to help with any questions or concerns we've had since picking up the vehicle 3 weeks ago. He doesn't pressure you into some vehicle just to make a sale, he takes the time to figure out what the best match is for your needs and presents several options that meet those expectations.
If you're in the market for a new vehicle go to Midland Chrysler and ask for sebastian he'll make sure everything goes through smoothly.
Found an issue with a linkage part and will replace under warranty. This is awesome as we all want to be safe and locating warranty covered problems is fantastic. Performed other service perfectly. My Jeep will be on the road in tip top shape.
I went in to look at buying a newer vehicle, and the salesperson Noah, was greatly helpful and knowledgeable. I went on to pursue a purchase of a slightly used SUV. I was sent in to do the paperwork with Taylor, who took care of everything towards the purchase, financing, and extended warranty of my choice for a newer vehicle. I was asked to come in a few days later, where I was handed my keys, taken to my new purchase by another knowledgeable employee, and asked if I had any questions or if I wanted any technical help (pairing my phone, etc). All was in a timely professional manner. I had none of the hassle normally associated with purchasing a vehicle. Everything was taken care of by them except a couple signatures lol.
Awesome service in all aspects and highly recommend! Thank you Midland Chrysler!
James and I just wanted to say a HUGE THANK YOU to the service desk, Ken and the detailing crew! Every time we bring in our truck for service and to have it detailed EVERYONE goes above and beyond! We appreciate everything you all do! You are an amazing bunch of individuals! Keep up the great work! Time to let it 'rip! Thanks again! :D
My husband and I just traded in our dodge caravan for the 2020 dodge caravan...we dealt with Sebastian from midland dodge and he was very helpful and was able to make our trade a pleasant and smooth...I would highly recommend Sebastian for any of your automotive needs , weather your making a new purchase or trading in your current vehicle ...I’ve been dealing with midland dodge now for about 6 years and have yet to have any problems...
Thanks again
Tania and James
My personal experience with Cameron and Taylor was absolutely amazing.
The comfort level and professionalism was unexpected. . Outstanding!!
Totally different from what we received from another Dealership!
This experience worked for us within a few days and I drove off the lot with my 2018 Dodge Journey. Thank you so much.
Also....I went back a week later and bought a full set of winter tires....the trust for me was worth every cent.
Blessings
Lori
The team at Midland Chrysler Jeep are completely wonderful.
From Alexis at reception, Cam in sales and Crystal in service.
Their friendliness while being professional is the icing on the cake.
Thanks so much to all of you!
Patricia Potter
Good experience buying my new truck with Noah. Happy to have made the trip to Midland.
I dealt with Sebastián and Taylor the financial assistant. They were very professional explained everything I asked about and made me feel at ease I will be back when looking for another vehicle.
Working with Sebastian to find my new truck was a great experience. He helped me get everything I anted and more within my price range. He was Very friendly and accommodating. Working with Taylor for the financing was also stress free, she was great throughout the entire process !
I would highly recommend this dealership to anyone looking for a new Chrysler! Thank you again Sebastian and Taylor !
Terrible experience on a Saturday. While trying to change my breaks, we came to find that my Jeep (bought from midland Chrysler) did not come with a wheel lock key to take off my tires. When I called, no one is working in parts today and the SERVICE MANAGER “does not have a key to that section of the shop.” He suggested I try calling back on Monday as my one and only solution. He tried to shame me saying that I should have noticed this piece to be missing before I needed it. This team is really great at selling you a car, but unfortunately the follow up service continues to be far from great.
Sebastian Cesta was very helpful in the search for my new car. Highly recommend.
I want to send out a shout out to Sebastian and Midland Chrysler dor making our buying experience amazing. I am now in the TanVan 2.0 a 2020 Dodge Chrysler Caravan 35th edition with all the bells and whistles. The experience was smooth and seamless. Another shout out to Taylor who helped with the Financials. I am already referring friends. Well worth the drive from Wasaga and my kids loved the experience!
Five Star Experience. David Clayton recently helped me secure the perfect new truck. He was always available to answer my questions. Shout out to the mechanics who went the extra mile to install the upgraded additions in a timely fashion. Truck looks stunning and was delivered on time as promised. When you visit the dealership in person, ask for David. I promise you, you won’t be disappointed.
Only leaving 1 star because zero was not an option, cannot express enough how horrible the post sale service is. Ordered a truck 4 years ago, have been having sensor issues with it within the first 6 months till present day and they haven't been able to fix at all. Truck has been in and out of the dealership almost dozen times annually with absolutely no solution. Unwilling to go to bat for you with Dodge canada, they constantly try to pass the blame. Service desk was friendly however but is a front for incompetence in the shop. Buyer beware go somewhere else for a vehicle
I would like to say first that when I was looking at new vehicles at the beginning of fall at other dealerships, I had a hard time with sales people - very pushy, just wanting to sell me whatever highly expensive vehicle they had and not listened to anything I had to say or ask about. My experience at Midland Chrysler was fantastic and I didn’t have the horrible experiences I had in the past at other places. I went in to look at a used truck and Ryan was great to show me what I wanted to see. He also gave me other options in new trucks as well and I was able to test drive the trucks with no added stress. I was able to see the difference in pricing and got to compare the trucks to make a decision. Ultimately I purchased a new truck with no pressure and My husband and I love it! Such a great experience with the Ryan! Thank you so much for making it so easy!
went here to trade in my old truck and get a new one and couldnt have left happier. Chris the salesman was very well educated on the vehicles and was able to get me the deal i wanted on the truck i wanted. nothing but friendly and professional people working here.
The only honest salesman was let go. I used to only buy my vehicles here. No more will that happen until he is brought back on. It’s unfortunate because I like to support local business. Oh well
We have now bought two Dodge Rams from Midland Chrysler.
They are friendly - prices are super competitive and the trucks on the lot were in abundance. Both purchases were quick and easy for us as each time they had what we wanted on the lot!
I have been using midland Chrysler for all my service needs since I bought my Jeep renegade in 2016 from this same dealer. Crystal is my car servicing guru!! She has been amazing getting my appts when I’m up on weekends, friendly, sound advice and always has a smile when I come for my appts. She is the reason I will always use midland Chrysler for my car servicing needs.
Bought our 5th truck here. Service us top notch. Chad is the happiest mf'r you will ever meet. And if you need a repair the crew in house is outstanding. Ken and Kev will fix any issue.
Midland Chrysler is the place to go. I’ve had nothing but great experience With Midland Chrysler. I live roughly 2 hours away from the dealership and after having such bad experiences with local dealers I would only want to go to midland Chrysler for anything to do with my Jeep. David Clayton is the most honest and nicest guy you can come across.
Thank you to the whole team at midland Chrysler for treating me like family. I will definitely be back for a second vehicle in the near future.
Ashley in Service was great answering my questions, and relaying information. So much better than my local dealerships.. Highly recommend Midland Chrysler
Top notch dealership. Parts manager is a bit of a wildling but I still love her.
They were extremely pleasant and Ryan was not pushy at all. Ryan showed us all of the features upon pick-up. It was a pleasant experience.
We went in looking for a mini van and walked out with an amazing deal. The customer service was amazing but even better was we had to bring our kids. The service rep took care of the kids so we could do paperwork
Best experience I've ever had with a car dealership!!!! I recommend going here for your dodge, Chrysler, jeep or ram!
Nice dealership friendly people overall a good experience. Thank you
Excellent service! Highly recommended!!
I am not sure how a dealership could have such incompetent staff. I brought my vehicle to them to do a service recall on my cat converter. They left my vehicle outside for me to pick up after hours, and driving home I noticed there was an exhaust leak. I returned my car to have them fix the hole they causes in my exhaust system, only to be told that they didn't cause the leak and it would be $1100 for them to repair it. I had no issues with my vehicle AT ALL until they did work on it, and was even told by Crystal that it is possible they caused the leak because they were handling the exhaust. So. How am I responsible to pay for a repair on my vehicle that I wouldn't otherwise have, if they caused the damage to it?! I am beyond frustrated that a company can handle itself so unprofessionally. Don't take your vehicle there unless you want to pay extra for them to repair damages that they caused to your vehicle while fixing the initial issue you brought it in with!
I am not sure how a dealership could have such incompetent staff. I brought my vehicle to them to do a service recall on my cat converter. They left my vehicle outside for me to pick up after hours, and driving home I noticed there was an exhaust leak. I returned my car to have them fix the hole they causes in my exhaust system, only to be told that they didn't cause the leak and it would be $1100 for them to repair it. I had no issues with my vehicle AT ALL until they did work on it, and was even told by Crystal that it is possible they caused the leak because they were handling the exhaust. So. How am I responsible to pay for a repair on my vehicle that I wouldn't otherwise have, if they caused the damage to it?! I am beyond frustrated that a company can handle itself so unprofessionally. Don't take your vehicle there unless you want to pay extra for them to repair damages that they caused to your vehicle while fixing the initial issue you brought it in with!
Got my latest truck from Cameron.
My trade-in was sold in 10 minutes via auction and I got zero financing on the new truck with the toys that I specified ... happy camper !
Annoying cold calls over last two years to upgrade and trade in my truck that I just bought ... last one just today !
My second time buying a new vehicle here. Awesome people selling great cars and trucks.
Went to dodge to get transmission fluid checked - they told us we were short 1.5L - took out the “extra fluid” our Jeep then wluldnt switch gears- was letting off burning smell- went to our local garage and watched then check the fluid... guess what !? The Jeep was short exactly 1.5L!! Dodge almost cost us having to get an entire new transmission (4000$) because they failed to do the transmission check correctly! Because of this we drove all the way to Barrie to buy our new dodge van a they lost on a massive sale and I will make sure to tell everyone of their incompetence ! Unbelievable that the people in the garage at Dodge are either lying to get more money out of you or simply have not a clue what they are doing! They have lost our business along with many other of our family members and friends! Very upset
Always great. I spend too much time here but that is a Chrysler issue NOT Midlands problem. Very friendly and helpful. Service is great and sales is always willing to help.
Very please with the deals and service Kyle is a very attentive sales person
Great experience again! Very happy with my purchase! Friendly sales staff! I would definitely recommend Midland Chrysler to any of my family and friends!
The sales people and staff were amazing and helped me find the exact truck I wanted a great price. Took Dave and Chad 2 days online finding my truck through other dealers and factory. I am very impressed and love my truck.
Great place to buy a new car. I have never stepped foot in a dealership, bought an expensive car and been out of there feeling great in less then an hour. They didn't make us do the old song and dance to get the best price, they just gave it to us! We were shocked!
I have two messages:
1st -to the nice lady on the phone – when a customer tells you that one of the wheel bolts is missing and the rest four are not torqued enough after your service – it’s not because he wants to call back in an hour and talk to your technician (what is really to talk about?).
2nd message to the guy who fixed the tire – thanks for doing a poor patch or plug (didn’t have time to check yet) job – otherwise I wouldn’t find out that I could loose my wheel somewhere on 400 doing the usual 120 km an hour. So next time finish your job properly – not your shift at 5 p.m. as your boss wants you. And it’s actually not funny at all.
From the time you walk in the door for a new or used vehicle, or service on your personal vehicle, you'll feel welcome! Josh and his whole team appreciates your business.
I started going to Midland Chrysler with my used Dodge Journey 2 years ago. I built a relationship with trust. They are not like any dealer out there. You will see😊
I put faith in a huge job on my engine. The Dealer Manager had faith is his mechanics, (Kevin) I trused his word. Couldn't be happier with that work being done.
I then traded in my car, The finance department ( Chris) was amazing in getting me a new car and a better finance rate.
I have delt with Ken and Burno in parts for winter tires for my car but also my sons Ford.
Both of these guys can find an answer to any part questions you may have.
Scott and Justin know customer service, you won't go any where else for a simple oil change till fixing major troubles.
I know this sounds to be good to be true, or I work for them.....trust me when I say... Midland Chrysler will change the way you car shop and get repairs! You become part of their family, I have over the past two years!
Thats how long it has taken me to write this review on them......
Great service, great people! Went in to buy a new car, was scared but heard great things around the area and thought I should try them. Went in and was greeted with great energy and they were there to help. We found a vehicle that fit my needs and payment, they were more than willing to negotiate with me after I found the right car and it was such a nice change of pace for a car dealership, unexpectedly enjoyable. Would recommend to anyone!
I was interested in a used vehicle at Midland Chrysler, so I set up an appointment today at 11:00 a.m. I arrived at 10:50 a.m. and the salesman had not yet arrived, so I waited till 11:05 and asked if there was someone else who could assist me. I did my homework prior to my visit so I knew the wholesale value of my vehicle.
They offered me $3500. for my 2010 Nissan which is in mint condition and according to my online research it is worth $6950. or more depending on the condition of the vehicle. My Nissan is in mint condition, oiled every year, inside and out is immaculate.
I am a single middle aged female who was about to taken for big $$$$
Please be ware of this dealership.
They insulted my intelligence as a female, I am considering the idea of contacting " Going Public" with this experience.
Chris was very helpful finding us our new Jeep, although Josh was disappointed in loosing his ride. Thank you to Angela for the laughs while setting up our final purchase agreement. We are loving the Jeep Wrangler!
Awesome customer service! Thank you.
So Sad . . closed up shop . . :(