Just Stay away. Shady. Can't give Zero stars
My experience purchasing a vehicle at Finch Chrysler was superb. From first contact over the web the service from Justin was prompt and professional. Others from Finch also communicated with me to make sure my buying experience was going smoothly and as expected. The personalized video to show me the vehicle as well well as a congratations video after the sale were great touches. Sales and finance teams were professional and patient with my questions and inquiries about the vehicle and finances. Thank you Finch team!
We bought a 2018 Jeep Wrangler from Fish earlier this week. We picked it up yesterday and it’s been nothing but a dream. Fish the sales representative was attentive, friendly and polite. Fish listened to what I wanted and put me in the best Jeep that matched everything I was looking for. Finch was able to get me into my Jeep only a few short days after purchasing the Jeep, I picked it up sparkling clean on the outside and inside! Thank you to Fish and Finch, we love our Jeep and are beyond grateful for the service, you guys never disappoint only ever exceed expectations. Thank you again!!
I purchased a used Ford F150 in June 2020. My sales rep Justin Thorburn.
I found Justin to be very helpful, easy to talk to and most important he listened to my concerns. Justin did his best to make sure that when all was said and done, I was a happy customer. I would not hesitate to recommend him or Finch Chrysler.
I recently bought a Honda CR-V from Craig Harwood. Craig was fantastic, he was able to answer all my questions, and was not pushy at all. He delivered my car to my house 4 days after purchase and provided me with contact information if I have any further questions. I would definitely recommend Craig, if you're looking to purchase a new or used vehicle, regardless of whether it's a Chrysler or not!
Having service done on your vehicle is stressful to say the least. Finch Chrysler really helps ease the whole situation. I've had the pleasure of dealing with Michael in the service department several time now, and it's always a pleasure. How that man isn't in Radio with that that golden voice of his is a tragedy on it's own, but excellent customer service is a good enough second place. Finch has business for as long as I'm a driver. Thank you.
We weren't completely confident that we were going to purchase a vehicle that day, but the team from Finch brought out the perfect vehicle for what we had requested to view. They made it seamless and effortless to go ahead with the purchase, not to mention the above and beyond aspect of delivering it to our door a few days later (as well as taking away our trade-in). We can't believe we didn't "See Finch First"!
Just bought a 2020 Gladiator from them. They made the experience simple and fast. No pressure from their sales staff and no pressure to buy addition options from the finance manager. Highly recommended!!!!!! Craig is the guy to talk to!!!!!
Best part, they delivered the vehicle to my house with no hassle!!!!!!
I bought my car here a few years ago and was going there for service and maintenance. Not any more! The sales staff are great, but the service department are less than desirable. They told me my car was fine, but when I got a second opinion from Oxford Dodge( highly recommended) they found 32 error codes! They also wanted to replace parts that did not have to be replaced. I do not recommend this place. I feel sick just driving by it. I get my car serviced where there's honesty and integrity.
I’ve known Craig Harwood my whole life always thought he would be a good sales person cause the guy likes to talk a lot. We were just looking to upgrade vehicles for my wife and I sent Craig a message he came back to us 20 minutes later with a couple options. He wasn’t pushy at all he catered to our needs and was very professional. I thank you for the amazing service.
Mike
just bought a 2019 Ram Warlock off of Justin Thornburn!!!!
He did a kick a#@ job !! and his customer service was absolutely outstanding!!! He even gave my son's his lunch!! He went over and above to help us through the process of buying new as I have not before. He absolutely killed it. helping us get the lowest rates and in our budget, and through the process of buying it to driving it home.
Thank you so much and have already recommended him to friends.
Awesome job !!!!!
2019 was a rough time for me. Between job relocation and family. Justin made everything so much easier for me. personable, professional, he endured I was taken care of and got a vehicle that I loved. Everything was thoroughly explained and made simple. if you're looking for a great vehicle and quality service, this is the place to go.
Loved the initial sales service I received at Finch. Upon picking up my new truck I wasn’t pleased to be told to come back to simply have a burnt out light bulb changed, which is a 5 minute job. I was also not offered the promotional “90 days no payments” that they have been advertising, and when I asked I was told it was too late and the promo was over that day. I also inquired about floor mats and was told I needed to speak to someone else who wasn’t even there.
Great vehicles but could use some improvements with customer service.
To date, I have had the pleasure of dealing with the Service Department at Finch Chrysler for the past 10 plus years. I have always found them to be consistently professional, courteous, knowledgeable, & accommodating to my rigorous work schedule. Repairs & maintenance have always been completed in a timely fashion. Their over the top commitment to high quality customer service & satisfaction is very much appreciated! There are many people in the Service Department that I have had the pleasure of dealing with over many years. I would like to specifically recognize John Reid, & Clifford Sweeting. Their commitment to excellence helps to keep us on track & on time when taking care our clients! I would highly recommend Finch Chrysler for all your automotive needs!
I purchased my truck here and In the previous times I've been, the staff have been friendly and service oriented. Most recently I brought my truck in for a recall. I took it home (5 minute drive) and when I went to drive it the next day, I noticed the steering wheel controls were not working. I took the vehicle back the following day and although the service rep was nice, the dealership would not accept responsibility, claiming that there is no way their maintenance (recall) could have caused the issue. I know that the controls were working the same day I took it to the dealership because I had to use my horn (which no longer works). Their best offer was to perform a diagnostic for ~$140.
It is extremely coincidental that this failure occurred at the same time it was in for service (or maybe on my 5 minute drive home the next day), but odds are in favour of when the techs were manipulating things. Either way, I have lost my trust in this dealership's service department and will be taking my vehicle elsewhere.
Craig was awesome and took good care of us. We were trying to trade in a car and find something that works for our business and he made this effortless and alleviated a lot of stress for us. Thank u again!!! Highly recommend.
Bought a beautiful Ram Warlock from Craig Harwood! I would recommend him to anyone as it was a flawless process. Very easy to speak to through any means of communication. Definitely
the opposite of that “salesman” vibe. Appreciate the help and experience was easy!
Amazing service! Justin made me feel very comfortable during my entire visit. Very helpful and knowledgeable about all questions I had. Highly recommend
Purchased my vehicle from Finch Chrysler and from day one the service department has been lacking. No visit to finch for a repair is one visit, they have put my vehicle together incorrectly on nearly every attempt to repair it. Every repair at Finch Chrysler is a 2 to 3 visit ordeal. I cannot tell you how many times I have booked an 8am appointment and picked my vehicle up at the end of the day with no work done to it.
Now Finch is refusing to honor warranty on parts of the vehicle that have warranty according to FCA customer service. If you are looking for a reliable, competent service center this is not the one. Constant run around, constant return visits to fix what every they did not fix correctly or did not order parts for. Pick another dealer.
** Addition **
I attempted to book an appointment just 2 - 3 weeks ago. I was informed by the staff in there that the part I wanted looked was not going to be covered by warranty as you have already done it once. Why would I take a vehicle back some where that tells customers they will not honor warranty. And yes the part was covered and has already been replaced again under warranty.
So no requirement to earn my business back Jim as I have found a dealership that does not fight customers on warranty products and puts vehicles together correctly. The review is good information for future customers to shop elsewhere.
very friendly. Justin Thorburn was very helpful though the hole process of me buying a car.
Justin took care of everything and made it very easy for me and enjoyable.
Justin answered all of my questions . I am very happy with the service i received. Thank you
Keep up the great work
I have had multiple horrible experiences with this service department. The first, was when I brought my car in for a humming noise and was charged $125.00 for a diagnostic, only to get into my car right after the inspection to find that the noise had not been eliminated. The technician came out and told me that my license plate was loose....
After that, I vowed not to return. I attempted to get my tires changed for the winter season elsewhere, but I was forced to come back to the dealership to have my wheel locks removed. This was when the second nightmare started. What should have been a simple seasonal tire swap, turned into a series of five trips to rectify issues with my tires. I just called again today to inform the department that the issue is in fact still persisting.
As a young female who has no knowledge of cars or mechanics, I defer to these employees as the expert professionals in this area. I see now that has been a big mistake. The staff in the service department are well aware that I have been upset with this issue and never once did the service manager Jim take the time to reach out to me personally; at this point, it is not necessary to contact me as I will obviously be taking my business elsewhere.
Craig was absolutely wonderful to work with. He took the time to explain all of the features of my new Jeep
Compass Limited and was very knowledgeable and made himself available for my visits to the dealership. He made buying a vehicle super easy and stress-free!
Moh Makki is very professional consultant. He guided me to select from different choices of the car. I bought a Chrysler 300 S, which I was only able to choose because of his expertise to explain the features of the car and the genuine pricing. He also helped me to process the loan and explained me everything about it, also did his best to gave me best interest rate.
Great experiences here with both sales and service. Justin in new vehicle sales got me in the perfect vehicle for what I needed. 6 months later and I couldn't be happier. Thank you Justin and the Finch Team!
The sales experience was good. The service department must be short staffed. They do not answer the phone, and they do not return phone calls.
Absolutely flawless start to finish. Third dealership is the charm! Best dodge dealer in town!
Fast service and courteous, knowledgable, friendly service and parts personnel. Reasonable prices too. Recommendable
Very friendly. Not pushy. They are willing to work with you to get the car you want. I just bought a used car from them .Very please with the experience .I would recommend friends to go there.They are very flexible.
It was a very busy morning in the service dept. and we had a scheduled appointment time. Still managed to process and look after our vehicle in a reasonable time for what we had it in for.
Don't buy a vehicle here. Service is terrible. They have an inability to diagnose correctly and will give you the run around for your Warranty claims.
Buyer beware this is the worst dealership and service I have ever seen. My salesman was actually great at his job but everything after has been a nightmare paper work financials are sketchy.
Charged me for wheel locks I didn't get, Muffler fell off vehicle first day, console has been replaced and still not working, screen has been replaced and still not functioning correctly , transmission not shifting properly told that's the way it is, service manager actually said 8 speeds are not a good transmissions, vehicle jerks forward when stopping told that's the way it is, noise over bumps on front end swapped out a strut with a different brand than the other side. Noise remains. Told we don't know what it is but it's not a safety issue. How would they even know without being able to identify the problem. Said they would order a control arm bushing on my request and didn't. It's been two weeks of them avoiding me.
Service was just hoping I let it go. In there words. "We don't know what's wrong we would just be throwing parts at it." 4 days later Parts says nothing has even been ordered. I speak to service manager he says he'll take care of it. 2 another week goes by parts says nothing's been ordered. Service manager not returning my calls. Treating me like it's my problem they can't diagnose.
I call in and speak to several others a part magically appears and I come in for service. I ask about a trade. They said I would get preferred pricing because of my issues. They just shaved it off the trade offer dollar for dollar.
It's appalling they can just do this to anyone with impunity. Be smarter with your dollars because they don't seem to respect them at Finch.
I would say See Finch first as you drive by to a different dealer but leave it at that.
Josh is amazing to work with, I really appreciate his help and expertise! It's great knowing you've got a team like Mike, Josh and Pete that can help out regardless!
The team at Finch Chrysler Dodge were very professional and courteous and it was a pleasure waiting for my vehicle to receive the service that was required. I was prompted by text as soon as my vehicle was finished so that I may leave the very comfortable waiting room enjoying a great cup of coffee. My hat goes off to the crew And management for making my visit very enjoyable… Five stars
Angelo Rossi in used cars is an honest guy! BUT I've an issue just 5 days after getting an Audi A6 there. The check engine light came on, something with the sending unit in the gas tank. Dave, the sales manager won't pay to fix it. A safety should be good for 30 days. Dave says not safety related. But if something else happens I won't know. I'll take it to Autobahn Motors and see what Brian Finch will do for me. And I hope to write a much better rating in the near future!
Bought my new truck here. Justin was great and made everything so easy!! He also helped out with any questions I had after the sale was complete. The service department was awesome, and they even gave me a loner vehicle when I brought it in.
I purchased a Jeep Compass from this dealership Jan 2 2017. One month later I returned for my first visit to service for a leaking sunroof. I have been to this dealership no less then 8 times over the last 2.5 years to rectify the issue. I have been told everything from - you left it open - to its not leaking there is no problem. Each time I have been told it is my responsibility to get to and from the dealership for warranty work. If there is no leak, or your not able to diagnose the problem why is the water pouring out of the overhead lights onto myself and my passenger? I have been treated rudely and disrespectfully. The amount of human error on part of the dealership to fix this problem is ridiculous, missing bolts and improper placement of the sunroof leading to subsequent visits is unacceptable.
This last time finally it was decided to replace the sunroof assembly, all the while the sales manager suggest that I trade it in to purchase something new. BEWARE buying a used vehicle as I am sure they pass off problem vehicles to unsuspecting victims.
This time when I got my Jeep back I was given the paper work and the keys with out explanation of what was all done, and told to go find my vehicle around the side someplace. Thanks a lot. My Jeep was returned with no gas when it had at least a 1/4 tank, the sunroof is covered in white lines and dirty fingerprints, the sun blocker is dirty with black marks, and the water that was flowing all over the radio and console area was left to leave water marks. I asked for a call back from the service manger today, and have yet to receive a call.
To make a long story short, do yourself a favor and purchase and service your vehicle elsewhere. Maybe rethink Jeep while your at it.
I was visiting my daughter at work at the end of the day, and while we were talking on the lot Marc came out and greeted us. He was very friendly, professional and we chatted for a bit about the cars at Finch Chrysler. He made us feel welcome and at ease, which is very important to us. Even though we're buying somewhere else, we would definitely recommend Marc to our friends!
A professional, high quality service provided within a family environment. Every client is a preferred client.
They treat your car as if it is theirs and you receive it back with confidence that the service has been performed right with attention to details.
A fast reliable service without compromising quality.
My Advisor John Reid went the extra mile with courtesy, professional service and the whole team integrates services to please their clients under Jim’s supervision who runs that family orchestra.
Would definitely recommend Finch Chrysler to care for your valuable car.
Have nothing but great things to say about Finch Chrysler. We have purchased 3 vehicles from them now and have always had great experiences. We recently bought a Dodge Ram and our salesperson Josh was fantastic and Greg did an amazing job getting us terrific rate on it. I would totally recommend Finch Chrysler to anyone.
I recently purchased a new truck from Finch. Craig Harwood my sales guy, was amazing. Friendly, cool, no pressure kind of guy and not only did he let me test drive trucks, he gave me his personal truck for the weekend! All the staff, including the owner were amazing. Mike the owner came out and made the transaction smooth. I have had service done at this dealership for several years now and nothing but friendly staff! My truck was shiney inside and out when I picked it up & full of gasoline!
Thanks Craig....I Love my new truck!!!
We recently purchased a vehicle with the assistance of Craig Harwood and can't say enough about how helpful he was. We have dealt with a number of dealerships and sales people over the years and Craig's honest, straight forward, helpful approach was so appreciated. At no point did we feel pressured which was important to us. I think this was the first time where I can honestly say that I felt that the sales person was interested in meeting our needs as opposed to feeling like it was all about making the sale. We will be back without question to purchase from Craig in the future!
This review is long overdue however, I feel it's important to share my experiences with this dealership. I have now purchased three vehicles with this dealership, each time my experience is better. Josh Parkinson was outstanding assisting me purchase my 2016 Ram Sport. Josh brings a ton of energy and puts the excitement back into purchasing a vehicle. Whenever my vehicle comes in for service Josh makes a point to go out of his way to check up on me to insure I'm still happy with the vehicle and service I get. I have no debt when I'm ready to make my next vehicle purchase I'll be calling Josh first.
I was very happy when I initially purchased my vehicle from Finch. I wasn't able to get the type of vehicle I wanted because of credit issues, but the salesman helped me find a vehicle better suited to my needs that I could afford. We even ended up getting my husband a new car from Finch shortly after I bought my Jeep.
It's been about a year now and with my credit on the rise I started looking again for a truck. I emailed Finch's credit manager to ask about a loan payout document for my Jeep. He forwarded my email to a salesperson. I explained to the salesperson that I just needed the loan pay out info as I wasn't interested in any vehicles on their lot. He then proceeded to try to sell me a truck way out of my price range. The next morning I received a credit alert because he ran my credit without my permission. I emailed both the credit manager and the sales manager to inform them of what happened and have never heard back. This experience has completely changed my view of the dealership, I will never recommend them again, nor will I ever buy here again. It's been over a month and I still can't believe they would run my credit without my permission. And I never did receive a loan payout statement from them either, or even instructions on how to get it myself.
03/15/19: 3rd email sent to Mike Beernink to try to resolve issue. No response received as of yet.
Great service! Justin was great with the process. He helped everything go smoothly. I love the car. Definitely will be returning to finch in the future 😊
My vehicle (2013 Ford Fusion) was brought to finch collision from courtesy ford due to a careless tech running into my RF fender when it was getting a recall preformed. Anyways I was told my vehicle would be repaired to the exact same condition as it was when I dropped it off. Well that’s not the case.
First phone call I got from the dealer was my car was completed and ready to be picked up. So I drove down and look at my vehicle to find my right front fender body filled with body lines smoothed out and unpreped body filler on the inside of the fender lip. After I seen the work preformed I refused to take the vehicle in that condition. The vehicle was then returned from ford back to the body shop to have the fender replaced with a brand new one and that’s where the problems started.
Second phone call from Ford dealer..... was told the car looks great And was in perfect condition. It was at night when I picked the vehicle up and did not notice the color difference between the fender and door etc until it was light out the next day. So I phoned the body shop myself and told them the issue and they attempted to repair it but then only made it worse.
After the first attempt of paint match I noticed right on the dealer lot before taking the vehicle the paint didn’t match again towards the bottom of the fender, there was a very noticeable tape line and paint/clear coat runs.
Now that it’s been about a month or two I’ve noticed on my clear coat on the front section of my bumper pealing where the paint match was attempted. Paint doesn’t match on the bottom section. Etc I’ve also tried reaching out to the body shop to have them fix or pay someone else to do the job right so my vehicle is brought back to the same condition it was but they are ignoring my phone calls. I’ll give an update once my lawyer reaches out to them.
Giving finch Chrysler a 5 star cause there's no option for higher stars. I went to finch inquiring on buying and Justin Thornburn was beyond amazing . He helped me get out of an awful loan for a car I didn't love. He got me into the jeep I've always wanted with a low interest rate and he's always there for me if I have any questions about the vehicle and always keeps in touch to make sure everything is running smoothly . I could not ask for a better person to help me buy a car and I highly recommend him to anyone on the car buying market . You won't be disappointed . Thanks again Justin:)
Purchased a 2019 Ram Sport with 12 inch navigation system , Maximum steel metallic with running boards, tonneau cover, all weather mats and splash guards. Mike Johnson and Craig Harwood looked after me primarily to ensure I received the vehicle I was looking for. These gentleman did a great job ensuring the vehicle was sourced and delivered in a timely manner. Greg Proulx was very helpful with warranty purchase and explaining my options. A special shout out to the service department for accessorizing and delivering the vehicle in a spotless manner for me to drive away. Well done Finch Chrysler!
I came into Finch looking for a vehicle, Fred Mago came right up to me and smiled and shook my hand, he introduced himself and from that moment on i was taken care of! they put me into an affordable car on my strict budget, and i couldn't be happier! I'm giving the best rating possible cause when i got my new vehicle home the engine light came on, so i called Finch and Fred told me to bring back my vehicle so they can check it out. The next day they had it fixed and at no cost i was on my way knowing that i was being taken care of!
I bought a used vehicle from Finch Chrysler in London. The whole experience from start to finish was great. I will absolutely be back in the future AND I will definitely recommend FINCH to my friends and family. Great Team at Finch!
I had a great experience with Dave & Greg!
My husband and I found a great vehicle because of them, one that suited all of our needs. They were both extremely helpful and worked with our every need. Everybody is very friendly, and patient. Considering we brought our young son, they were very patient and understanding.
It was an amazing experience! I would recommend this dealership to everybody and anybody.
Overall, they were all very helpful, quick and patient. The minute we had a question, it was answered. Within 2 days of us wanting our new car, we brought it home. it was a great experience, as I will say many times.
Thanks everybody!
I have known Greg Proulx from a dealership closer to my home. My experiences with him over the years have been so exceptional that I drove over 3 hours to deal with him at Finch. As usual the experience was great. Greg is a straight shooting honest individual who knows his products and gets right to the bottom line. Finch is lucky to have him and I look forward to many more purchases over the years.....as long as he stays at the Ram/Chrysler store!
I Purchased a 2014 Jeep Wrangler Sahara. I found my salesperson Fred Mago to be an excellent listener and very attentive to my requests. I discussed with him the various options that I wanted on the vehicle. I was very specific about my wants, and Fred worked extremely hard to assist me, and accommodate me which I thought went well above and beyond in finding what I was looking for.
I had done a lot of Internet research; however, Fred added to my information by being extremely detailed about the various options on the vehicle, and how things worked. Fred was extremely patient with me and I never once felt pressured. I would have to say this was my best car purchasing experience, (which I have purchased new BMW, Mercedes, Pontiac, Dodge), and for the first time I actually felt that I walked away with a great amount of knowledge and a super deal, with the exact Jeep I was looking for.
By the end of our dealings, Fred feels more like a trusted brother than someone only wanting to sell me a vehicle. I would not hesitate to buy or recommend him for any vehicle purchases that you have. Fred is the reason I bought my new Jeep from this dealership. Thank you for having him onboard your team.
Gord Hansen in finance was also a excellent and very cooperative. Gord assisted me with a great deal on my interest rate and financing. Gord assumed the role upon himself to look for the best deal for me and the best financing for my vehicle; that's what I call excellent customer service.