Adrian:
I was pleased with the way my Jeep performed after the alignment. I had 2 concerns though when I got it back:
the door, steering wheel etc had grease from the mechanics hands
for some reason my power adjustable steering wheel is stuck in the up position.
Can you help sort this out for me? Thanks
Gary Black
The entire team at Blue Mountain Chrysler is exceptional! So helpful, knowledgeable & personable. I first bought my Jeep in 2012, and have taken it back for service over the years. They are always providing options and are very communicative without any pressure. Awesome!
From the moment I walked in the door everyone made sure I was more than taken care of. Such an awesome team working together to make their customers happy! Laura, Jamie, and Andrew were all amazing at getting me into my new car! Laura especially was amazing and even got me roses to celebrate my new car - 11/10!
Great service! Looked after my vehicle’s issue quickly and efficiently. The shuttle driver Chris was awesome getting me back and forth to work. Jason and everyone else in the service department were fantastic and friendly. Thank you!
Hence my name, we really love our 2017 Dodge Ram Sport. I purchased it elsewhere which I kinda of regret not purchasing from Blue Mountain Chrysler. The service is amazing and the people are super friendly. This will be my prime dealership for service. Vacuumed car, cleaned mates and replace my wipers while saving me so much money on reprogramming my care key. Thanks guys and girls lovely meeting you.
As usual.
Peel does the job great and I have always found all staff to be personable and helpful.
I have purchased a bunch of cars from them and will continue to do so.
I have sent others their way and they all left happy.
The service is second to none.
Prices are great.
Excellent service. My the entertainment centre in my care was not working. Some times it was fine and other times it would not work. The service department diagnosed the issue quit and fixed it.
Blue Mountain Chrysler went above any beyond when we arrived at their location with car troubles on the way to our son's hockey tournament in Port Elgin.
They assessed our vehicle right away and when the repair was going to be a few days they provided us with a loaner to get us on our way.
I cannot say enough good things about the service we received.
We were not customers of Blue Mountain, but we definitely will be back for any service needs and when we purchase our next vehicle.
Bought a used Jeep from Jamie at BM Chrysler. Drove it for about 18 months (with my kids). Read about an airbag recall on my make and year. Surprised to learn he had sold the vehicle to me AFTER the recall but hadn’t done the repair. To be clear- a dealership sold a vehicle without doing the recall work.
Negotiated a “towing package”. Jamie had only installed a hitch. He argued that this was a towing package and I had misunderstood. Refused to honour our agreement. Since I couldn’t pull anything without the electrical had to pay for this at a local shop.
Came with only 1 key as the previous owner hadn’t brought in the spare. Months later and numerous phone calls and trips to the dealership - still no key. Great to know that a local guy was walking around with my spare set. Jamie finally agreed to get a replacement. Unfortunately, it wasn’t programmed. Lost main key over the weekend. Jamie wouldn’t give the needed information to our Alarm company. Number of excuses given- but finally had to pay to tow the Jeep to the dealership to get the programming done. Supposed to take 10 minutes but are into the second hour with no timeframe given. No communication between Jamie and the shop, as the shop says I’m responsible for the cost of programming.
Every person I came in contact with was friendly and helpful. I really felt valued. And getting my floor mats washed was a welcomed bonus on top of the oil change I came in for.
Great experience purchasing my vehicle! All the staff are very friendly and very knowledgeable. I will definitely refer family and friends!
Fantastic dealer to work with, quick and painless service work. They have the most friendly staff who take pride in their work. Highly recommend them we drive from Barrie just so we know it's done right.
I was taken care of in respectable time by Kirstyn.
I needed a ride home which was not in Town. No problem...they got a driver take me. Travis. (Hope that is his name) Good Guy. Thanks for your service
My first visit and service on my new Ram truck which I love! Jason and the team at Blue Mountain Chrysler took great care of me bought a winter tire package and they had it all organized in advance along with a loaner set up for me so I could drop the truck and come back once it was ready. I will definitely service my Ram at this dealership going forward great job Jason and team!
Had a great sales experience, still waiting for them to come good for warranty issues with my "new" truck. Bought it at end of August, it's now November and I'm waiting for a fender panel. I have been passed from department, to department. Better communication skills are needed, finding it hard to want to buy another vehicle at this point. Just hoping other customers are treated better.
Went there for a recalled cat converter. Was told that my tie rod was so loose that my tire was going to fall off and that I has a really bad leaking axle seal that needed to be replaced right away. Of course they gave me a quote that was ridiculous and tried to scar me into getting the work done right away. So I didn't trust what they were telling me and took it to my mechanic when I was done. Turns out the tie rod was a little loose, but no danger of the wheel falling off anytime soon and he also showed me that the axle seals were not leaking and in no need for repair. Good job Blue Mountain Chrysler. Way to try to rip off customer's to try and make a quick buck. And this is why I would never take my vehicle to a dealer to get it fixed. This is why I will never trust dealerships to do any work on my vehicle. A bunch of lying crooks. Will never go there again!!!!!
Great spot. Excellent service. Congrats on your new location!
Jason in the service department is excellent! He ensured our breaks were properly inspected and explained that they were were working well to keep our young family safe on the roads this winter. We were told by another organization that our breaks may need servicing, so he gave us the piece of mind that everything was in great condition and provided friendly, informative and very courteous service!
Highly Recommend! We had an amazing experience at Blue Mountain Chrysler. They worked hard to give us the best deal on our Ram and trade in. They were efficient in explaining how the truck worked and were incredibly friendly.
This review is a little late, but better late than never! I have had nothing but problems with my 2014 Cherokee and had been to 3 different dealerships in Ontario before moving back to Collingwood and coming to Blue Mountain Chrysler. The service staff at this dealership is amazing! Since the first time being at the dealership last summer until this year when I had some major issues, they have been incredible and have gone above and beyond to help me as much as they could. Thank you so much for all of your help!
I was very happy with Blue Mountain Chrysler. I was taken care of and didn't feel uncomfortable. This was my first time buying a new vehicle and Aaron was my sales rep whi put me in a beautiful new Ram 1500 and explained the entire process. I've found my new dealership.
Thanks again Blue Mountain Chrysler.
We have just purchased our second vehicle from Shari McKilligan. We were impressed with Shari when we purchased our Van for work, a year or so ago. She was warm, friendly and professional. We felt like she truly cared about us a customer and focused on what our needs were. We were not as thrilled with the service department at that point in time. We recently went back to Shari to purchase a personal vehicle and were treated with the same courtesies as before. Love Her. Andrew Morrison helped us out with financing and insurance and was a pleasure to deal with as well. Upon receiving the vehicle we noticed a couple of small problems that required dealing with the service department. Tanya Snell looked after us ensuring that of our service needs were being met. She expressed empathy for our concerns , gave me guidance as to what to do and took charge to make sure our needs were being met. She has brought a whole new light into the service department. What a wonderful addition she is to the team.
Thanks to everyone who helped us at Blue Mountain. We love our ride.
Cheers Kim D
Blue Mountain Chrysler got me a great price for the vehicle I wanted. The staff was friendly and knowledgeable. It was a pleasure dealing with them.
My truck just went in for its 200,000km check up. They crew in the shop really took the time to listen and address all my concerns. They did a full investigation, recommended everything that needed to be done, did all the work to my satisfaction, in less time than I thought, and for a fair price. That’s why I continue to come back. As for the sales department, I’ve already purchased 7 or 8 vehicles from them already. And I just started planning my next purchase. Shout out to Jason, Jamie, and of course Orval on this visit.
Great friendly service, seems that this dealership has made some positive changes in the last year or so. Kirstyn Thomas, the new service advisor sure helped to make this a much happier visit than I have had in the past. Thank-You...
Recently had the truck in for a variety of issues and I couldn't have been happier with the entire experience. From my service contact, Kirsten, to the guys working on the vehicle, to the front desk, everyone was amazingly friendly and helpful during the entire process. I would highly recommend B.M.C to anyone.
Have nothing but good things to say about the purchase of my new RAM 1500 from here. It took me a while to pull the trigger but there was none of the ‘high pressure’ tactics you hear so much about at other places. I dealt primarily with Ben and Jamie who were great but I had the opportunity to observe the some interactions with some of the other sales staff and everyone seemed pretty keyed in and helpful.
I would recommend to a friend.
My wife and I stopped in on a whim, to see what was available in Jeep Wrangler. We found a used Jeep on the lot and we were offer a test drive. It was near the end of the day on a Saturday but Nick the sales associate said no problem he would stay late to help us. When we got back to the lot Nick and Jaime brought us in to the showroom and needless to say, we bought the Jeep. I also would like to thank Andrew in financing, wonderful experience!
Amazing dealership! Very friendly and welcoming staff, they are alway treating everyone I see in there with respect. They will help you pick the perfect vehicle for your needs at the best price! This was my second purchase though them and I know it won’t be my last!!
I drove there from Woodstock. The staff was awesome. Bought a used truck for a great price.
I found the service department easy to deal with. Diagnosis was timely and accurate. The price was reasonable and I found that I wasn’t taken advantage of as often occurs at other dealers.
Amazing service very quick to get me back on the road in a beautiful set of wheels couldnt be happier
Good service, fast and efficient. I was in and out in an hour. Oil change and new key fob. Everything works perfect, thank you Tanya and team.
Not impressed, posted hours said parts department closed at 1. Apparently today they closed at 12.
I know to some people it's a minor thing, but thanks for wasting a solid portion of my day driving into town for nothing 👎. Only takes 5 minutes to update your website and not waste your customer's time.
I didn't have the best experience with service at this dealership in the past. However, I must say, service has improved a lot since then. They had fixed my van under warranty without making excuses or giving me the run-around. I was also given another vehicle as a loaner which was very nice. I just wish that someone would have called and updated me on the status of the repairs. They had the van for 2 weeks and no one called to let me know what's going on. I had to call the service desk to find out... but other than that, all good 👍
I took my Dodge Journey in to be serviced to have an oil pressure sensor replaced last week. Despite my hesitation on taking my car to a dealership for service due to past problems and reputations of dealerships for up selling, my experience was wonderful. The staff were kind and courteous. I was not advised to make any repairs that weren't agreed to. The waiting room was lovely with coffee and snacks. Despite my willingness to wait in their spacious waiting room, after 15 minutes a staff member approached me to offer a fleet vehicle to run errands while I waited . Their customer service far exceeded my expectations and I wouldn't hesistate to recommend them for service. I will be using them again .
Worst service department i had an on going issue from last summer to the fall still not fixed I was told to stop bringing it in. Issue still not repaired now I have to pay a repair shop, warranty ended in March I wonder if that was the plan all along. Update: was contacted by Blue Mountain Chrysler they have repaired my vehicle and did it under warranty. Thank you.
Extremely disappointed with the service here. My partner has been bringing her vehicle here for service and is consistently screwed around with and receiving poor service. They tried to strong-arm her into paying for new winter tires twice, and "couldn't find a receipt" for it until my partner showed them hers. Multiple times she has been told the wait for service would be an hour only to be waiting upwards of 4 with no explanation. We understand that things happen but with no explanation it's tough to find sympathy or understanding. They have done a poor job of changing her tires over and maintaining the lug-bolts so that they accrue enough corrosion and dirt to actually snap, presumably so that we will pay more money to fix them when that happens. I rarely hear of this being an issue for people but their service manager, Adrian, told me they have "3 trucks in there right now" with that exact problem. What a coincidence?! He then told us he would call back immediately with a quote, which he did, about 3 hours later. By this time we had found a better price and friendlier service at every other mechanic shop in town. After all of these issues, my partner has still gone to them for service. You really could not have a more loyal customer - yet they refuse to even talk to us with respect when explaining how they have nothing to do with the issue we have brought forth to them. Absolutely shameful. I would not recommend this dealership - at least for service - to anyone.
Edit - NEVER store tires with these guys. We were straight up told by them not to do it, as they "would probably lose them." Real professionals.
We just purchased a 2019 Jeep Rubicon from Blue Mountain Chrysler. They were very competitive on price, the sales and finance staff were wonderful and Shari is a gem. They happily accommodated our busy schedule after hours which was great.
They will be our first choice when we are ready for our next vehicle.
Great people to deal with! Ask for Orval, he's a good guy!
Very impressed with this dealer. They kept me informed about the status of my vehicle. Friendly and helpful. They let me use the loaner for 6 days, while my vehicle was being fixed. They fixed the problems with my truck, and gave me a discount on the parts. I would recommend to my friends and family.
Great customer service - got me in quickly and fixed the problem, definitely went over and above - thanks again to Mike and team for the efficient communication and service!
Aaron Hawkins is the man, gets back to you in a timely manner and does what he can to make the deal happen. Can't speak highly enough about this sales guy. Some sales guys are just too pushy and it puts you off. Aaron is just helpful and listens to what you want. Nice job man, Thanks again.
Super friendly and quick. The best dealership I have ever dealt with. Clean and beautiful showroom with the most helpful staff.
Great for new cars,ok for used
I purchased a new truck through Shari McKilligan at Blue Mt Chrysler and I had a very positive experience. Shari worked to get me the best trade-in for my old truck and helped me get a good price on my new Dodge Ram. She took the time to go over everything and answer all my questions. I didn't feel rushed or pressured in any way. I felt like she was working with me. I would highly recommend dealing with Shari.
The dealership was clean, new, and bright. The service dept seems very organized. Everyone that I met there was extremely friendly.
I have dealt with Shari on multiple occasions. Every time she goes above and beyond to make our experience awesome! She is always quick to make us feel welcome and like we are long time friends. I would recommend Shari to anyone
Great customer experience with Talking Ted. With all the new technologies in todays cars, I love the fact I can always count on Talking Ted to walk me thru new upgrades.
Unlike some of the rather negative reviews on this site, our transaction was a pleasure.
Everyone at Blue Mountain Chrysler was friendly, helpful and professional. They even took my 17 year old Honda as a trade in. Garnet (The Salesman) called later in the week to follow-up with any problems I might have had. Jamie (The Service Manager) also did his utmost to make sure I was happy with my purchase. I wouldn't hesitate to recommend Blue Mountain Chrysler. :-)
It was an awesome experience, they were very patient and great at explaining the finances. I'm very happy to say that today we drove off in our new truck. Special thanks to Garnett and Phil for the great service!