I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at no charge to me. When I got my vehicle back, the technician had neglected to do a front end alignment after the work and so the steering wheel was not strait. I had to take the vehicle back to them to have that condition corrected.
Fast forward about 7000km later, I am in Alaska on a road trip, when I noticed that my two front tires have worn down to completely bald in just 2 months. Being a licensed mechanic myself, I quickly checked the alignment with a tape measure and verified that the alignment was not properly done, which is what caused the extreme and irregular tire wear.
I had the tires replaced in Alaska, and immediately reached out to Aurora Chrysler to advise them of the situation, and to request that they cover the cost of the tires, and perform another alignment on my vehicle when I arrived home.
I had to pester them for nearly 7 days before they responded, declining to cover any of my costs for damages. I sent another email with more questions about their decision and never got any response from them in writing only that I could come in and have a meeting. In that meeting the Dealership GM was going to “Goodwill” me some cash for my troubles (How can it be “goodwill”… it was their mistake????). He offered my 50% (he assumed my tires were already half worn out, so he “prorated” the price, they were 8 months old) of his cost on tires. That’s roughly $150 to cover my $550 bill in Alaska. What a slap in the face to an otherwise good customer, who has now come back to them with problems 3 times on the same repair.
Very unimpressed by the professionalism (or lack thereof) at this dealership. I was treated very poorly by the GM during our meeting, who actually opened the meeting with these words: “I don’t want this to take long, so here’s my offer, take it or leave it.”
They are a great place to go for repairs, as long as nothing goes wrong. If you have a
Wazzah was super helpful in helping our family find our perfect vehicle for our intended usage and budget! Made buying our first vehicle easy even during covid.
Purchased a car from Wazzah. He is knowledgeable, friendly, considerate, gave me the best deal and picked the right car for me. I highly recommend him to everyone.
Call and ask for him.
Purchased many vehicle's from Aurora Chrysler over the last 20 years and have never felt pressured and always have been satisfied with my purchases and service. Good dealer without the high pressure sales people..
As a repeat customer I thought they were going to take care of me. 3 years later as I'm looking to get a new vehicle I see that they completely took advantage of me. Built in a loss to my trade in that I bought from them!! DO NOT recommend at all. And then in response lies that I’m not in the database. I’ve serviced both vehicles with you for 7 years!!! I have the papers to prove it!!
Prompt and friendly service, dropped my vehicle off for repairs, great value and very confident in the work performed
Excellent service. I have my winter tires change within 30 minutes today.
Great service, efficient and professional, will use again in the future
These people do not know how to treat customers. Also they do not know any of the regulations applied by Ontario for exemptions. Don't waste your time with these discriminatory shmucks. Take your business to Newmarket, they helped a bunch and looking at a brand new 2021 limited.
Wazza was very unhelpful and was unwilling to assist me when I was asking about the 2020 Dodge Ram. His body language just screamed uninterested. I left and bought my Dodge Ram in Newmarket.
Had my first oil change today since picking up the RAM1500. Quick and friendly service with minor tweaks to my truck done at no additional charge! A great first experience at Aurora Chrysler service. Makes me glad I bought the truck from them :)
My brakes feel so much better, thanks for the great work. They had me on my way by lunch time.
Wazzah was very helpful and knowledgable in getting me my 2019 ram. I had a very good experience buying a truck from him , and would recommend this dealership to other people.
Had a great experience purchasing my car with Wazzah, I would definitely recommend people to come here when purchasing a car. The service was great, quick and very efficient!! Thank you Wazzah!!
Bought a gorgeous Ram Rebel from Wazzah, great experience would highly recommend them.
Good selection of 1500's, however I am looking for a 2500 / 3500, of which they have no stock.
Good selection of 1500's, however I am looking for a 2500 / 3500, of which they have no stock.
Great customer service and fantastic detailing job.
This location is the best I've been to, the staff are polite and professional and treat their customers with respect.
Great buying experience!!! Trisha is very accommodating made the whole process easy
Wazzah Naeem was very friendly, knowledgeable person. He works really hard to get you a great deal. Easy to speak to and get a hold of. Im very happy with my experience at Aurora Chrysler.
Parts department is not you would expect from a dealership, unprofessional
I am very happy with our experience. Store manager is really helpful and honest to all my questions! highly recommended! we got our dodge grand caravan without any issues and problems. Also they gave us a better trade-in value for our previous car compared to other dealerships in Toronto.
I recently looked at a Jeep at this location and worked with Trisha from sales. She was so great, helped me look over the car and all of it's features, walked me through the financing details, and patiently answered all of my questions.
I unfortunately went a different route, but I would definitely come back here in the future and recommend it if you're in the market for a vehicle!
Before visiting this place just think why it is got such a bad rating and why it is always empty of people. I didn't and experienced it myself.
I can't name all the things that are wrong with this dealership. Unprofessional staff. Zero inventory. Anything you buy there will basically coming from another dealership so why not go to a well sized dealership rather than this dead 500 sqf showroom. Simply drive a few miles to Newmarket as I did and see the real difference yourself.
Average. While the sales folks I met where nice; the car we purchased was not cleaned.
Straight forward, honest and just.
Thank you Peter, for making my day!
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Unless you are looking for a bad experience at a dealership don’t come here. The Sales rep seemed to be good until my husband and I started to question things. He made it sound like he was giving us a great deal on this and on that or that things were included just to find out they were add ons $$$ We are thankful the deal fell through cause we ended up going to Peel Chrysler in Mississauga where the staff were super friendly and actually care/value their customers. An example is we were told how we were going to get a deal to have the lifetime undercoating (warranty package) and not be charged the taxes that he was gunna throw it in for $1600.00 even doing us a favour.....to get the same at Peel it was $999.99 + taxes! Just so many things were wrong and noticeable after going to another dealer! Anyways if you care about who your dealing with and what your getting for your hard earned money, trust me don’t go here! Thank you for making it so this deal didn’t happen Wazzah cause we got a better deal on a 2019 Wrangler with more options, 3.9 interest, $999.99 for lifetime undercoating with a sales rep and dealer who were looking out for us the customer. Cheers :)
Horrible dealership. Ive never had luck with dealership and I believe their all out to take every penny out of your pocket. But after buying a vehicle from them which wasnt cheap to begin with, as i wanted something sporty. Car was extremely dirty. No effort was made to eve n try and clean it. Left parking light was damaged and every effort was made to hide it since they did jot turn on during the day. Dmage to paint around the headlight was painted again to hide it.
These guys will scam you every way possible. Stay away.
Worst dealership ever and worst service department ever and the manager Mike Crombez doesn't give a damn when I had an issue and went to him he was rude and disrespectful and he said to me " it's not his issue" I would never ever go back to them because they have no knowledge how to treat a customer, all they care about is to rip you off. Be FAR AND AWAY FROM THE WHOLR DEALERSHIP.
Great service, and most importantly the individuals at this location really do take care of you. I have ALWAYS had an exceptional experience, not to mention they always quote the lowest out of any dealer. Impressed!
Beyond horrible service. The manager and the front staff lie to your face. Wouldn't give me my car keys back until I sign a faulty statement that the transmission works smoothly. I am still shocked from my experience there. Will be reaching out to the head office to ensure nobody will go through this again.
Terrible place to take your car. Look at all the other reviews, they arent wrong. Trying to get us to sign paperwork that there are no issues with the car when a tech said there are. Attempted to not give us keys unless we sign. They told us to take it to Newmarket Chrysler...so we will.
Very disappointing! This seller really needs to reconsider their customer service policy. I built a car on the dodge website and sent it to the dealer and made an appointment with their business development manager (Wazzah) to test drive and buy it. After attending the store I met a very sloppy disorganized person who even did not remember what type of car I am interested in. He told me let to build the car from scratch. I told him I was there to test drive it as it has already been built on the web and I sent a copy of it to him. He then surprisingly told me that they don’t have the car for test drive. Don’t recommend it at all. Try other organized dealers.
I bought my car from here. I think it was a great experience. However, I think it was a bit dirty but I probably came on a bad day. Otherwise, very amazing!!!
What a great service staff had a flat tire and lost my security lug nutt key. A great guy named mike took me right in and even laid on the ground to help change the tire and gave me the best deal. Amazing place
I wanted to send this review to say that I was very impressed with Deanna who helped me when I needed my van fixed recently. She was very welcoming, professional and knowledgeable both in person and on the phone. It was nice to have a friendly voice answer the phone when I needed to make this appointment. She also answered a number of questions I had, and did so without making me feel rushed. Thank you again Deanna for helping to make the whole process run smoothly!
Fast drive-thru service to get tires changed from Winters to Summers and then an oil change.
On Saturday May 4th 2019 I called in the AM to make an appointment to purchase a RAM truck I saw the dealer had in inventory and trade in my Jeep. I spoke to sales rep Kyle. Kyle did a great job. He knew all the answers to my questions, made sure my wife and I felt comfortable through the process, the whole 9 yards. However, during the 3 hours we were at the dealer we were the ONLY customers on this lot. This was very suspicious to me given it was a Saturday afternoon. We soon found out why. When it came time to make a deal, I was offered by 2 other RAM dealers 17k for my trade in, the only reason we didn’t buy from them was the specs didn’t alight closely enough for what we wanted on what they had in inventory and didn’t want to wait to order one special. This dealer only offered me 14k (3k = 30% less than every other RAM dealer we saw). When the sales manager who I believe was named Mohammad (might be wrong on the name), aggressively tried to explain financing to us which Kyle had already done (I guess he doesn’t have faith in his sales reps who do a better job than him), I had to stop him and ask him to stop speaking so aggressively to my wife and I as we felt that a calm conversation with his aggressive involvement turned into an argumentative state out of nowhere as soon as we asked rational questions. They would not budget on the trade in value or the price of the vehicle. Kyle did his best to get us a good deal but they came back with a counter offer of the same original offer 3k lower on my trade in. We didn’t even try to argue the price of the new car by one dollar, just wanted fair trade value. So, frustrated they wouldn’t match other dealers, we walked away. We drove straight to North York Chrysler where EVERY sales rep was busy and people were ready to deal(think of a dealership like a restaurant, busy is a good sign it turns out)! A sales rep met with us, showed us the same RAM with BETTER options than the one at this dealer and lowered the price to match this dealer’s price even with more options. Then they gave me the 17k on my trade as well that 2 other dealers offered which these guys wouldn’t match. Done deal on the spot at North York RAM. It is a shame these guys waste opportunity. While I was with Kyle we had 2-3 people hovering around listening in on our convo, likely because we were the only people in the whole place, but it was creepy. Do yourself a favor and go to a dealer that actually wants to sell cars. Kyle, you are a good sales rep, I hope you transfer to a dealer that can appreciate the service you provide.
Express oil change line is Wasting time , 40 min here and I am Vichle should go first in but still they CHANGING oil for truck inside !!!!
Great employee in front desk but bad managing for progress of job they advertise...😡😡😡
This is the poorest customer service from the customer service manager. They only care abt the customer from Newmarket, Aurora, and Richmond hill not for the customer from Bradford. I asked for the customer comment book to make the comment abt the service they dont have one! It shows an IN- experience customer service manager for that place. I made a request to the customer service department got denied then I requested to the manager got denied, so my question is why there is a manager for that place if he couldn't provide me a customer service for me. All his answers are u live in Bradford ,so no customer service. And finally his suggestion for me is to try different service Centre! I can't even imagine the manager said that. He blamed the company and the general manager of the company. He never stood up to take the lead for the company and his team. There is no standardized service in Chrysler. It's like a black magic, the customer has to find wat service will be provided by each Chrysler showroom. I even though why I bought my car in this brand. The Japanese brand car dealer do better job.
And one more thing reviewers, they damaged my interior of my car. I made a report to the same manager, guess wat the manager told me? The manager told me that ,he is not responsible for that? There is no investigation made by the manager as for as I know. So this is my experience with the Aurora Chrysler dealership guys, so it's your option wat to choose and not to choose. Thanks for reading my experience.
If you need any work done to your car in the shop the ONLY guy I recommend is Chris G ever since he's worked on my car it's been running so amazing, I'll only be requesting him from now on
I am happy with the car that I bought and satisfied with the price, but I felt railroaded into agreeing to an expensive extended warranty. Ultimately, I'm responsible for my own decisions; just would suggest you don't make the same mistake.
Very unpleasant new car purchasing experience with this dealership. The new car that I purchased has multiple defects that end up sending it back for fixing rather than enjoying. I wish I had read some of the previous reviews before I decided to make the purchase from them. I feel like a fool of trusting them. I was presented with two van with window sticker price of $49,XXX. When I decided to buy one of them, depend on trusting them, I did not pay attention to the exact vehicle I get. I did not even inspect or test drive the vehicle. He point and I signed the paper and pay the deposit. In Ontario, there is no cool down period, the purchaser will expect to loss the deposit if you change your mind once you sign the contract. I end up getting a car that has $5000 less option. Till now I already made 3 defective claims with the company. The car was ship to me at 6pm in a drizzle day inside the service bay with no light on. The next morning I realized the WHOLE windshield is full of air pocket bubble. I went back and the they say it is only cosmetic and I can drive it with no problem. With all the bubble reflecting under the sunlight and consider the density of the glass. I really don’t think this vehicle is safe. I was told that this Van has a special engine and in the contract, it listed as PVO (a special engine develop by Chrysler). However that is actually the lessor amount you get from your trade in. This vehicle also drive loud at 60-80 km and hopefully I don’t have any major problem with the wheels. After dealing with all their dishonesty, I went to another dealership to have the vehicle fix. This is what I suggest if you plan to purchase a vehicle from them
1) Double check the VIN number on the vehicle and the contract.
2) Take time to read through every single line on the contract. Ask if unsure and don’t rush into signing it.
3) Test drive the car make sure you like it and nothing wrong with it. Not every car drive the same.
4) Picked up the car and inspect it under bright sunlight and don’t drive it off the lot if found something wrong. Once the car is drive off the lot, they won’t exchanged it and it will loss 30% of the value if you trade it in to another vehicle.
This dealership also doesn’t provide any courtesy ride to pick up the new car.
So so experience with it being my first time there. Not sure I will return. Took my new ram diesel for its first oil change which apparently cost close to $275 with tax and take much longer. Used the express lane and was happy they could accommodate me as apparently they don’t do diesel in the express lane but it wasn’t busy so it worked out in my favor so I give them points for that. Change was done about 1.5 hours which is typical with Diesel so I went to grab a bite to eat down the road. They called when it was done so I returned to pay and wanted to use a Mopar digital coupon for $20 off. Person at the counter said it needed to be presented before and that they had done their invoicing so it was too late. There’s no mention of presenting it before hand on the details of the coupon and in my mind why would you have to do so when all you are doing is dropping off keys. It is what it is however I have a hard time believing that all invoices are set in stone permanently before payment is received and they couldn’t have re-invoiced me if they really wanted to. There were no other customers so time wouldn’t have been an issue. If I had made a stink about it and been rude I’m sure they would have done it. Good or even Exceptional customer service would have been to ensure that the entire experience was positive and go above and beyond to please a customer especially a first time one at that. At close almost $700 in oil changes (before tax) per year over the course of 5 years that’s $3500 in business that will most likely go elsewhere all because I left feeling annoyed.
Service is below par. Guys here don't care about your vehicle. I came here to get the seat heater repaired (one of a number of things that have failed on this truck in the 2 years I've owned it). When I got the truck back the seat cover was just placed over the seat. Nothing was clipped back in place. When I called the mechanic on it, he said it left his hands all buttoned up. Unclipping the seat cover once it is installed takes some effort so clearly it wasn't but he continued to insist until I showed him. He didn't have much to say after that. The entire ordeal from purchase to service has been less than ideal. I look forward to getting rid of this truck and dealership. Looking at the majority of these reviews it sounds like I'm not the only one.
I've only taken my vehicle here twice and both times I was completely ripped off. I was charged both times for warranty work that should've been covered. Both service guy, Mike and Frank did nothing and could careless about fixing the issue. all they wanted was the money. Here's the best part, they told me I should've took it somewhere else. I guess they don't have confidence in their service either. I highly recommend to go to any other Chrysler dealership then this one. I guess the moral of the story is fool me once shame on you fool me twice shame on me
After dropping my minivan off for service for the past 2 years I can't say the staff or service have been exceptional, I went in twice with the engine light on and all they did was turn it off with no indication of why it was triggered. However due to location I continued to go. Today's experience has put an end to that. After being assured a courtesy car would be in time to pick me up so I could be on time for my kids, the car didn't come. I then frantically biked to the dealership so that I wouldn't be abandoning my kids at school. I was frustrated and running late when I walked in and Mike C proceeded to give me the worst service I have experienced in years. He was not only unsympathetic he had a put upon attitude and seemed to move slower almost because he knew I was in a rush. Then I paid for the service when the original paperwork stated no charge at the time I dropped off the minivan. Having no time to argue I paid and left. I will definitely not be going there again, and suggest management teach basic customer service to their employees.
I'm in the market for a new pick up and I'm looking at Dodge and Ford. I went in this evening to Aurora Chrysler to talk about the Ram 1500 and to maybe take one for a test drive. I was asked by a guy named "Joe" to fill out some personal info because there was a special pricing sale. When I said "I don't want to fill anything out, I'm just here for some info", Joe looked to his coworker and said "We'll work with standard pricing on this one". I let that slide even though in hindsight, I'd wished I'd simply walked out at that precise moment but I didn't because I did want some info on the truck.
From that point on, it was a series of back and forth banter about pricing and them knowing better than me on every subject - the other employee was too busy looking at his phone to actually engage me directly in a courteous manner. It felt like I wasn't a prospective customer but rather another sales guy from a competitors dealership. I've been in the auto industry before and I know how difficult being a commission only sales guy can be. I have family working as sales reps for dealerships in other cities so I know the score. Not once did anyone ask if I wanted to go see the truck let alone offer a test drive. Where the hell is the customer service??? If I'm dropping close to $50,000 for a product, I'd like some respect and courtesy from the representatives of the company selling it.
Needless to say, I may or may not purchase a Dodge but I definitely will not be buying it from there.
The service staff were amazing, helpful and determined to figure out what was going on with the engine of my car, wouldn't rest until it was fixed. I couldn't be happier with them! Won't go elsewhere, not even to my own home town Chrysler dealer which is geographically more convenient.
Just brought a New Town and Country from Aurora Chrysler. It is my 4th vehicle purchased at this dealership. The whole sales process are so pleasant, and the Sales Manager Kwan Mak was so helpful to answer all our questions. I am highly recommand this dealership to anyone.