They were superb! Helpful, friendly kind couldn't ask for better. Thanks guys for your hardwork
Wow. Amazing service. I know everyone will form their own opinion on dealerships. We had visited 4 dealership's selling same vehicles. Made it very clear to all of them that we were looking for the best value for our trade in. Walked into Dartmouth dodge without letting them know what our intensions were. They came back first offer better than any dealership we visited. The parting gift that Sid gave on the way out with our new vehicle was 5 star service. Steve and Sid made this purchase the best experience I've had with over 10 cars.
Why is it that you consistently ask how you can move from 4 star to 5 star or thank people profusely for a 5 star review but can't be bothered replying to reviewers who give you a 3, 2 or 1 star?
When deciding where to buy my next Jeep, I want to see how you respond to dissatisfied customers. It's child's play to respond to a happy customer.
5 years of Terrible customer service.
Bought a new Jeep Cherokee from these guys back in 2015. Purchased the paint protection package that cost an arm and leg. They forgot to do it. Went in and left the vehicle with them. Came back after 2 days to get it back. Noticed that the vehicle had swirl scratch marks all over it. They ruined the paint. Said they would fix it and never did. For the past 5 years it looks like it has spider webs all over it. Then I found out the “extended warranty” I purchased for a lot of money was never properly applied. I paid for the best one and didn’t get it. Then there was an issue with the vehicle where I would drive and the vehicle completely locked up like I hit a wall. They towed it in and told me they couldn’t find an issue. They told me to bring it back it it happened again. Pretty dangerous if it happens while in the highway. Luckily when it did happen again it was only at 30km/hr. I brought it back in furious. Their head mechanic came out and immediately told me there was a valve body and lower oil pan recall as well as a cruise control recall. So they sent me out risking my family’s life without diagnosing properly the first time. Scary. So since they replaced those parts someone hit the back of the Jeep in their parking lot while they had it. Instead of repairing the damage they used a touch-up pen. Looks terrible. I had them repair the drivers side door after a minor accident in a parking lot at their collision center, the paint job they did to the whole left side doesn’t match the rest of the car. Now the kicker, the parts they replaced for the recall. They forgot to put a splash shield back on and several bolts back in the lower oil pan. So the rest of the transmission bolts and drive shaft area broke off and almost destroyed my Jeep. Guess who wouldn’t take responsibility. I’m sick of these guys and their “whatever” attitude. Avoid these clowns. Steele Chrysler said that everything they did described above is malpractice and I even got ripped off on my warranty. Go to Steele Chrysler instead of looking to purchase a product or have service done. Thanks for nothing Dartmouth Dodge. Absolutely disgusting.
Tom in the service department is great. Have dealt with him in the past, needed a vehicle so he set me up no questions asked.
Best experience with a dealer. I trade my vehicles in every 3 years. I have been through most dealerships and hands down James and the team here made it easy and painless for me. James was very accommodating getting me the exact vehicle and pricing I wanted. There was zero stress of pressure. The sales manager and fiance department were also great to deal with. They made the process great. No stress. I highly recommend James to anyone who is looking for a Dodge product.
I have tried twice now to get a vehicle through these guys. I have waited for a week now for a simple call back from the rep I spoke to, and nothing. Seems the minute they find out you dont have great credit, they arent interested.... good moto for a company I guess....
I brought in my 2009 Caliber (which I bought used in a private sale a few months ago) after finding out the rear subframe was cracked. This is a known problem, for which Chrysler Canada had issued a special 10 year extended warranty. The 10 years was up for my car, but Dartmouth Dodge inspected it, and sent a report and photos to Chrysler Canada. They fixed the subframe for free, I only had to pay for a few connecting parts. The service manager, Tom, was amazing, courteous, upfront, and delivered on time. I was seriously impressed with the service from start to finish.
Great service .had to bring my car in for a quote . Very nice staff are friendly and great experience. I'm waiting on the approval to have work done .
Dropped Jeep off for check up and grabbed a delicious fresh breakfast made right in the spot. 👍🏼 awesome idea for people going there early and dropping vehicle off on their way to work.
Dropped Jeep off for check up and grabbed a delicious fresh breakfast made right in the spot. 👍🏼 awesome idea for people going there early and dropping vehicle off on their way to work.
Great service. Kevin was amazing!
Amazing service ask for Heather
Took nearly 3 weeks to get my car fixed. They also replaced a part that was a recall by Dodge and wanted to charge me for a wheel alignment. You put a broken defective part in my car then they do not want to fix what they took apart from a recalled component. Then they gave me back my car that was so misaligned and dangerous. It was pulling to the right so bad it was dangerous. Would never buy a vehicle from them ever again. Do not shop there.
Only started bringing our car here because one of the mechanics is a personal friend and figured out an electrical problem for us that multiple other places couldn't figure out.
This week my husband called three times to try and book an appointment. Left messages and never got a call back, finally got through and booked an appointment for yesterday. Took it in, and were told that there was a recall, so a quick oil change and look at the brakes meant that the car had to stay for the day. No problem. At three thirty received a call that there was a problem with REAR brakes and rotors and they needed to be replaced. My husband called me to update and then called back less than five minutes later to tell them we'd come pick it up because we have those brakes under warranty (they were just recently done somewhere else), and couldn't get through. Called back three more times in the next hour and a half and couldn't get through, so we just went in and picked it up. Never got a call to check in or to let us know that it could be picked up.
Dropped it off to another mechanic. He says the rear brakes are FINE. Nothing wrong with them, just normal wear. One front brake has a minor warp in it, but nothing he says needs to be replaced. So we would have spent over $500 to fix the rear brakes and then still had a small wobble from the FRONT brakes.
AND THEN, they called to say they think they left a key to another vehicle in our car, and left a direct line to call someone back. So if they want to hear from you, they'll make it happen, they just don't want to most of the time.
Summary: ridiculous to try to get a hold of anyone, unless they WANT you to be able to get a hold of them. Be prepared to call several times just to book an appointment. Expect them to tell you that something needs fixing when it doesn't. Never bringing our vehicle back here, we'll take the drive over to Bedford to get service that is quick, reliable, trustworthy, and where someone actually answers the phone.
My salesman was Dan Murphy. He was very knowledgeable, and listened and gave great sound advice. He really goes out of his way to make his client feels satisfied. Dan is quick to respond to any questions. Great experience!
Good pleasant and efficient service staff. Always helpful.
I am not really impressed with this place first I had gotten a car that needed the regular maintenance in less than 10 days so I am out 80 dollars. Secondly I advised that I am paid semi monthly if you Google, it says the LAST business day which it is. I didnt know so on top of the 80 dollar maintenance I am paying a 100 dollar fee with the car company and 40 with the bank. I do not recommend getting a car here and I will not be getting one again from Dartmouth dodge or auto can!
"Don't miss your appointment or they will teach you a lesson!" - Shereef
I had an appointment scheduled to go look at a Dodge Journey 2017, however, due to personal reasons that prevented me to even think clearly enough to email and apologize. and I made it worse by forgetting all about it over the weekend and didn't email an apology.
A few days later I get an email from a sales rep called Dan Murphy in a very bad tone as below:
===== Dan's reply
Hi Shereef,
YOu missed your appointment with me last Friday and I havent heard from you. I was just wondering is this something normal you do as a professional? Make an appointment and just not show up!
Just wondering Shereef?
===== Dan's reply
I made a mistake but do you think I should get a lesson like that ?
I have emailed their management and they are yet to respond.
Nice people but a little slow in the Express lube
“I know it says we close at 6, on Friday, but we don’t actually take any new customers after 5:30”
Then you close at 5:30.
After "response":
Was not here for scheduled service, was here for drive-thru quick lube service. Saying you're open until 6 but not accepting customers for the last half hour, in a first come first serve wait in line style operation, is completely misleading.
You are NOT open until 6. Don't show up anytime after 5:30 because "open" means you're paying your employees to actively turn away paying customers, and clean. Which means while you are STAFFED, you are not open.
I used to bring all my family's cars to you. That day, Mr. Lube won over my business despite being a fraction more expensive. I won't be back, and I'll make sure everyone I know knows of your staff's work ethic. It's only a thousand dollars a year in sales, I'm sure your million dollar corporation won't even miss me. ciao.
Sold my mother a bran new 2018 Jeep no previous owners first off she paid for a fully optioned out car and she got a base model ( it came with STEEL RIMS) no power windows or door locks witch she payed for and everything that she did pay for that they had to put in is aftermarket and doesn’t work properly plus it’s been about 6 months since she bought it it’s been in the shop for the same problem 4 times now car has 16000kms on it. I recommend a Volkswagen
I love the express lane. Just stop by when you need an oil change no appointment to plan around. It's great!
Needed a tire replaced in a hurry during a busy time of the year for the service department and they made sure to make time to help me out in a time of need. Great group there. 10/10 would recommend
Purchased a 2018 keep Compass Limited Edition from them. Very friendly and great customer service! Also got some great deals and updates because we purchased at the end of the month. Our sakes Rep was Lloyd Negus and I'd definitely recommend him!
these guys wont go out of their way for nothing.
went in and made a deal with a quicklube tech that if i got the oil change there (@ $80) they would quickly re-program my ECU.
mid-change, the guy came out and said.. sorry, we cant do that. it's against the rules.
then, i went in another day to have 3 recalls done, again, asked if they could reprogram something on my car... the lady says, we can.. but we're not allowed to.
what good is a dealer if they're not allowed to do the things that only dealers can do? i just want my damn doors to unlock when i put it in park. .
Best in the business. Ask for Shane
I decided at the last minute today to go and get an oil change, the staff at Dartmouth Dodge were very accommodating. I got in fast and Tristan and Johnny were fast, friendly and efficient. I will recommend this service to others and continue to use them in the future.
Just went for a oil change and 13000km check.Allthough I think $70 is alot to pay , the service was the best ever. His name is David Belbin and he was very friendly, had an answer for all my questions and fast. Its nice to see someone under 20 work like that its rare these days . Thank you and see you in another 5000 kms.
I have been going to Dartmouth Dodge since February 2011 and I always had great service at a fair price. The guys that meet me when I drop off the van (John and Tom) are always nice and help me out anyway they can. I have left a number of dealership because of their BAD service department, but I don't think this will be the case with Dartmouth Dodge. KEEP UP THE GOOD WORK.