I dealt with numerous salesman in my search for a truck at a number of dealers, Richard Steeves at Moncton Chrysler far exceeded all of them. He was personable, respectful, honest and prompt. Not much more you can ask for in my opinion. Great experience making my first truck purchase. Highly recommend Richard if you are in the market for a vehicle
Really bad service when it comes to repairing their own mistakes. When i bought it theirs was fender flares on it and they didn't place 3m tape to protect the paint and now the flares used the paint all the way to the metal and they don't want to fix their mistake. 100% would not recommend
I will never shop at Dodge moncton again. So, I purchased a 2017 Jeep Wrangler Sport brand new in 2017. So a few years go by leading us up to this day, I go there and see about getting some rock chips fixed. When I first bought the Jeep the fella named Joel who sold me it, assured me that rock chips were covered 100%. I would of never bought the rust and corrosion warranty if it didn’t cover rock chips. Now I got a Jeep that’s only 3 years old and has a ton of rock chips turning into rust and they won’t cover it. Piss poor service the employees should be trained on the warranty they sell and simply stop telling lies and be honest. Also a fella comes out side to take a look and don’t get me wrong there is some scratches and says quote on quote (looks like you use it like a Jeep). Scratches you can buff out, rust you cannot. $52,000 dollars of lies.
This is the first dealership I would go to if you're looking for customer service.
After having an experience I'd rather not get into (it'd be one hell of a rant) with my local dealership about a year ago, I blew off dealerships and to a point regretted buying new. Short story... 3 weeks, a couple of tows and about $2400 later I had a Jeep again. (Fixed elswhere)
A couple of weeks ago, a simple fluids check/change lead to finding an issue I didn't know I had as some shavings were found in the rear diff. I was at a loss and I was NOT going back to the dealership here in town.
By word of mouth, I was told by a couple of people including a local shop to try Moncton Chrysler. Despite coming from Saint John, I decided to take a chance. It was night and day. After a week or so driving a supplied rental, I got my Jeep back with just shy of a new crate axle.
I probably annoyed them by slipping in a question or comment about the warranty everytime we spoke. I was just waiting or expecting a surprise at one point, right up untill they handed me back my keys and saw me off.
Was unfortunate it came to that, but definitely worth the couple of trips up and down the highway.
Big shout out to Sam and Doug for their amazing service. My partner and I had a great experience purchasing our first SUV and we were advised on the best match for our needs and budget. Highly recommended for anyone looking to change vehicle!
Had an appointment for 10am for a tire change and oil change and at 12 noon they said it would still be a 2 hour wait. If they are running on a skeleton crew like they claim maybe they should be booking so many appointments. Service desk was not social distancing. If it's going to take 4 hours to do something that normally only takes one hour you should really being telling people a head of time as some of us dont have 4 plus hours to walk around and wait for their car. Waste of gas and waste of our time
Paul was an excellent sales rep for the store, helping us to choose the right truck for us and was able to work with us throughout the process in ensuring all of our needs were met and questions were answered. He worked hard to get our new truck ready for us quickly for us to pick it up.
I want to write a review, stating how my sales lady went way above and beyond to help me with the purchas of my new Dodge truck. Sam is just the best ever, and amazed me. Knowing I worked nights as a truck driver, and not being from Moncton, she took it upon herself to come in and show me my future truck at 11pm, after working all day herself, out in the cold night, coming into her place of employment, to show a truck to someone she didn't know from a hole in the ground, late at night... She sold me instantly on her dedication to her customer. I couldn't believe anyone would go this far out of their way to help me. She made buying my new truck such a pleasure. I'd highly recomend anyone looking to purchas a vehicle, to give her a call, you'll be glad you did!
Just purchased a 2019 Charger from the dealership (online) while practicing social distancing, not once did we step into the dealership. We signed the contract on delivery, first time ive bought a car without driving it, but not once did i feel uncomfortable with my decision, thanks to Sam. We are really happy with our purchase, the car is a head-turner. Oh and did i mention, we live in Saint John, not Moncton. Highly recommend Moncton Chrysler Dodge! :)
We had a great experience purchasing our 2015 Jeep Cherokee. John and Jason were professional and friendly. Happy and satisfied!
Great customer service, just purchased a used Ram from Joel and it took less than an hour. Purchased several vehicles here over the years and have always been happy with the customer service.
Just a quick note to praise Moncton Dodge on their customer service. I recently bought a used 2016 Ram Eco Diesel from them and love the truck, being from Fredericton I was apprehensive about buying out of my area. 4 months passed when I had an issue with the vehicle, I took it to my local dealer where they diagnosed and sent me a large quote to repair as my local dealer explained how this was not a warranty item. One phone call to the Sales Manager Nadia and one pic of the faulty item is all it took for them to properly diagnose the issue with the help of their very knowledgeable and award winning service technician.
They repaired the truck under warranty and went far above and beyond to help me. Thanks Moncton Dodge!! You’ve got a long term customer!! Highly recommended
-Troy
Great experience with Christian and Doug with the purchase of my vehicle. I would recommend them to anyone, and the inventory of vehicles is outstanding. Go see them!!
Joel Leaman was an excellent salesman. Low pressure, very patient and respectful. He found the perfect truck for me and made the experience effortless.
The personal service we received was amazing. Our sales person Claude followed up with us after our first visit to purchase and was able to get us exactly what we were looking for at the price we were looking for.
Just purchased a beautiful 2018 Jeep Grand Cherokee Limited last week. Kudos to Jason Harquail and Roger Sealy. Both of these guys went above and beyond to make sure everything went smoothly. I would definitely recommend Moncton Car Guys to anyone looking to purchase a new vechicle. Thank you both for everything!
Absolutely amazing service! Walked in during the evening test drove a vehicle, went back the next morning to test drive a different one and drove off the lot with a 2018 Toyota Corolla the same day! Absolutely in love with my vehicle and I would 100% recommend this dealership to absolutely anyone
Just bought my 7th vehicle Oct 31,3019. Great sale team and excellent management. Only thing lacking at this location is the service team, Very slow and they seem to forget how
to tell the truth.
My wife and I purchased a 2019 Jeep Wrangler Sport from Richard Sears. It was a very excellent transaction. Never ever did we feel pressured to buy what we didn't want, we told him exactly what we wanted and Richard and the team at Moncton Chrysler Dodge found what we wanted. I would buy from these guys again in a second...
They have nice inventory. They are friendly and helpful.
This is the best dealership in town!
Or even in Canada!
Matt Lutes took such good care of us making sure we got the cars that suits our family needs!
We’ll make sure to let everyone know how awesome you are!
Thank you for the amazing service! We are your loyal customers for good!
Cheers!
I’m a real customer which can be verified by Invoice number 432619, dated August 19, 2019.
I took our 2004 Jeep Grand Cherokee to Moncton Chrysler Jeep Dodge Moncton, New Brunswick, Canada, needing the thermostat replaced. When I went in and spoke with the Service Writer, Billy, I informed him that we are from Tennessee and the jeep is towed behind our motorhome.
I explained to him the temperature didn’t get extremely hot, just higher than normal. I told him the temp did go down once up to highway speeds, but stayed above normal. I explained I had checked that the hydraulic radiator cooling fan was operating that I checked the radiator found the top to be cold, indicating the thermostat wasn’t opening completely.
Billy was working on his keyboard, so I assumed he was taking down what I had said. Finally I asked him if he would check the thermostat availability because a 2004, it might not be stocked. He replied that “will not be a problem since there were all sorts aftermarket ones available”.
We chit-chatted a little while he completed his paperwork and I asked him to speak up as my hearing is poor due to many years working on Navy aircraft and engines. That led to a short discussion about my aircraft mechanical background and his friend who is a pilot with FedEx and his path to that position and him (the friend) not having to deal with passengers.
I left thinking the Jeep would go into the shop about 10:00 the next morning for the thermostat replacement.
As instructed next day I phoned shortly after Noon and was told to call back about 1:30. This I did and Billy informed me to come on over as the jeep would be ready in about 20 minutes.
Upon arriving Billy and I entered some small talk as he brought up the invoice and told me the amount due was $566.99. This cost TOTALLY took me by surprise and I told him “that’s pretty high for a thermostat replacement”. He went on to explain that there was three hours of labor put into the Jeep, stating how the mechanic road tested it, checked to see if any codes were showing, verified the hydraulic radiator cooling fan was operating, let the car idle for about an hour and while the temperature didn’t get excessively hot it was higher than it should have been and after checking the radiator and finding it cool, he replaced the thermostat.
Well, after Billy explained what the mechanic did, I reminded him what the mechanic diagnosed was exactly what I had told him the day before and that some customers know what they are talking about. At this juncture, since he knew I had a mechanical background, I had expected him to recognize that I was being billed for excessive work. To my total shock his response to my “some customers know what there are talking about” was to state “and some do not” as he handed me my bill.
At that point in time I realized that I was a foreign citizen in a foreign country with NO RECOURSE, so I paid the excessive $566.99 and got the heck out of there.
Now why am I writing this review? I’ll never go back to this shop again even if (and it’s a big if) I’m in Moncton NB and need a repair/service. But I felt obligated to put my experience out there so that someone looking for a repair shop has the opportunity to evaluate how we were taken advantage of. This dealership and/or its mechanic, knowing that a foreign citizen vacationing in New Brunswick cannot just leave their car while a bill is disputed, milked a simple repair with no complications into a very big bill.
Anyone who has had or has replaced a thermostat must be scratching their heads over this cost, so if you are reading this review looking for a repair shop in the Moncton NB area, please be extremely careful if you must or decide to use Moncton Chrysler Jeep Dodge.
Got my new truck from Georgina. Great customer service and she made me feel very welcome. Great experience
Second time I have had a horrible experience looking to buy a new ram at this dealer last time I had to go to Amherst to get good service and I will have to once again. Stay clear of Claude sales rep after dealing with Georgina she pawned me off to Claude because it was her day off. I'm not sure if he was desperate for a sale to get his commission target for the month but he was very pushy salesman told him I had to wait and think about the deal because all I wanted to do is come in to look at the truck because I only seen it online, I sat in it started the truck he didn't offer me a test drive just brought me back in the office and was pressuring me to sign then and there or the deal will be gone. Never heard back from him or Georgina since very unprofessional. Old school car sales mentality here try selling with a bit more respect and I'm sure you won't need to struggle to hit your target by months end.
Best purchasing experience I ever had. Christian Larocque was honest, gave me a very good price right away, no pressure, and processed everything very easily and fast! I definitely recommend this place AND Christian. Every purchase experience should be like this.
Dropped in for a vehicle check up and some recalls. Staff was friendly and a courtesy shuttle was available. They called a few times for the appointment reminder which was good as well. I returned a year later to purchase a new vehicle they made the process very smooth and provided an excellent buying experience. The staff again were extremely helpful and friendly
I purchased a second hand wrangler from a private seller. She had an oil leak and needed attention. Moncton Chrysler was able to squeeze me in the next day.
I dropped off my jeep and unfortunately missed the last shuttle, Jeremy in service called me a cab and took care of the bill. Fantastic customer service.
Jeremy called me promptly with the quote and reassured me the team would have her back on the road in no time. If I have another issue there is no question I'd happily return to Moncton Chrysler, faith restored in a large dealership. Thanks
Greatest salesman ever Paul sold me two trucks so far and maybe a challenger next !!!
Super friendly. They saved us on our road trip from PEI to Ontario, had us back on the road in a couple hours. Can't thank thwm enough.
Matt Ivany is the guy you need to see if looking for a vehicle here. Amazing service. He genuinely cares about what you are looking for in a vehicle and will not stop until he finds something for you. Very kind and sincere and extremely dedicated. Can't say enough positive things about this salesman. My previous experience was not so great with another salesman there. So do your homework first. Just go see Matt. You won't be disappointed!!!
Matt Lutes (salesman) went above and beyond for me! He found me exactly what I was looking for! I would definitely go to Matt in the future! Doug however (finance guy), not my cup of tea. Pushy and rude in my opinion. Almost lost the sale for Matt. Luckily Matt had the personality, attitude and vehicle that i was looking for.
Just bought a Used 2500 power wagon through them and it was great. I dealt with Matt Lutes and he was great, treated me with respect told him what I needed and my price range and found me the vehicle for my needs super guy. have had a chance to try out the service department yet but hopefully it will be as good.
Time to spend some money on a new building at a new larger location. Showroom is mess no privacy when dealing with salesman. Not a place I want to shop at on the future.
I have an appointment @1000 hrs. For an oil change and tire rotation. You would think it should take 1.5 hours. And that's stretching it. But I have been here nearly 3hrs. I don't think that I will be back here.
Terrible. They will tell you whatever you want to hear to get you to buy a vehicle.
I recently bought a 2012 ram, 4.7 V8. Was told twice that it had MDS. Which is when the truck dials down to 4 cyl on the highway.
I live 2 hrs away and never would have driven all the way to moncton if i knew this truck was straight up V8, as i had no interest in owning a V8. Joel lied to me on the phone to get me there, then when i was about to take it for a test drive,i specifically asked him directly, " Does this truck have MDS, he said absolutely, every ram newer than 2009 has it.
So i bought the truck, and later found out it DOES NOT have MDS, only the 5.7 Hemi has it. Of course its too late to do anything now, as Joel told me i can trade it in, but i won't get nearly what i paid for it in trade value. So they ripped me off completely. I will never go back there
This was our first experience with Moncton Chrysler Jeep Dodge. Everyone at the dealership was extremely helpful and friendly! Joel Leaman was an awesome salesman, he really listened to what we wanted in a new vehicle and what we didn't. He worked hard to get us the vehicle we wanted at a price that worked for us! We definitely recommend Joel and the entire Moncton Chrysler Jeep Dodge family. We are extremely happy with our 2019 Jeep Cherokee Trailhawk! :)
Been a client since 2011-2012 . 4 vehicle puchased always great .
Couldn't ask for better service when buying our new Jeep! Christian and John were not only excellent to deal with, but went the extra mile to ensure we were happy! Totally recommend this dealership! Thanks guys!
Great experience as always! Drew and Dan were great to deal with!
I would recommend Moncton Chrysler to anyone looking for above and beyond service!
This company aims to please and they do it well.
Thanks Guys!
Georgina was amazing to deal with. She understood my needs and made some recommendations. I took a few vehicles out for a test drive and ultimately decided on my Jeep. She was very friendly, knowledgeable, and willing to meet my needs. My schedule is pretty hectic and Georgina even took the time to come in on her days off. I would recommend her to anyone looking for great customer service...you won't regret it!
Dealing with this dealer, and with Roger Sealy in particular, is like dealing with a friend. You would not regret going in for a visit to meet with Roger. You will quickly see how they think outside the box. A few minutes on the phone with Roger and I knew I had a friendly, knowledgeable person on the other end that cared about what MY needs were. He was so great that I ultimately decided I would be buying a vehicle from him that very day before even setting foot in the dealership. Thanks Roger. You were great, the Cherokee's great, wife is happy, I'm happy! :-)
-R&N
Roger was great to deal with! We got much more for our trade in than we thought, and, we were also able to afford a Sahara Jeep Unlimited! We had initially thought we would keep our 2009 Dodge Ram for awhile longer, but too, we had our hearts set also on a Jeep Wrangler. In negotiations, we were pleasantly surprised of how much our trade was worth, and, the monthly payments we would now be making were also great, Hats off and many thanks!
~ Bill & Marcia Barkus
So for a while I've been eyeing Dodge Chargers: every time I see one drive down the road, I look at them and internally think "One day, you will be mine". A good first step to see if the idea of that car met the reality was to do a test drive, so that's exactly what I did.
Pulling into the dealership, I saw exactly the car I wanted to test drive in under 30 seconds. Once I went inside, I met Paul Goguen and he quickly got me set up for a test drive. After doing some highway and side streets, I was pretty pleased with how the car handled and the overall difference from my prior vehicle (a 2009 Honda Fit, that I absolutely loved, but wasn't necessarily the best thing ever on long trips). After the test drive, I told Paul that I wasn't necessarily in a rush to buy a new car, since my current vehicle still worked incredibly well, but it's something I would be happy to consider depending on how the numbers lined up with a vehicle trade-in and payment options looked like. We went through the details about my current car and what payments would look like with the new vehicle and Paul was an absolute joy to deal with. He was patient, kind and explained things incredibly clearly whenever I had any questions. I don't buy a vehicles very often, so even though some of my questions might have seemed incredibly basic, he never once batted an eye as to what I was asking and provided me with exactly the information I was looking for. Within a few hours of walking into the dealership, I was leaving with a new-to-me vehicle and was incredibly happy and confident with my purchase, thanks in no small part to Paul's relaxed, laid back manner and his knowledge of what we could and couldn't do in terms of the sale.
Needless to say, I'll definitely make Moncton Chrsyler Dodge one of the 1st places I go to check for a new vehicle and would be more than pleased to do business with Paul again!
I travel 180 kms, passing 2 other dealers Roger is that good
Roger goes that extra mile, every time to not only find me the vehicle i want, he also has assisted me with my service needs. 8 vehicles later i know i can rely on him yo help find what my family and i need, without sales pressure and always ar a fair price.
Service beyond the floor
Bought a Chrysler 300c from Jonathan, He gave me plenty of time to test drive and answered any questions i had about the car with no pressure of buying. After everything was said and done i was sent to Doug who to this day I call "The Magician" spending time to call different banks to get me approved and the best interest rate he didn't go with just the first bank to approve me he made sure the interest rate was as low as it was going to go. He brought my interest rate from a previous car loan of 29.7% to 6.9% on my new loan.
After about a month of owning the car i seen Jonathan at a concert on his own time he approached me asking how i was, how the car was running,if i still liked it. told him loved the car but there were some problems and he assured me they would get them fixed.
The next day he called me to make sure i had the time and made the appointment for the techs to look at it.
The on going service was unbelievable, he cared more about my satisfaction above the commission.
I am now in the process of buying a second car/van from him for my wife.