Brought my husband's truck in for recall work. On the way home while passing someone on the highway, I noticed the hood was shaking. Asked my husband to check it and it seems that they neglected to close the hood properly. I could have been killed! Phoned to express my concern and the manager did not bother to even call me back.
Tasha was fantastic, she was quick to get me the numbers and made the whole process smooth and stress free. Tasha was very detailed during the pick up process and made sure I knew everything there was about my brand new Jeep Grand Cherokee after my switch from a Ford Explorer.
Tash @ Cold Lake Crysler was very friendly, helpful and she got the truck for me that i wanted! Plus she even drove it up to Fort McMurray for me! Excellent service i highlt reccomend her to anyone in the market for a new or used vehicle! Thanks so much Tash!
I recently custom built a Durango with Tasha and it was such a great experience! I had been lurking online at vehicles for months before contacting a dealership to actually see one in person and go for a drive because I feared the pressure they would put on me. However, to my pleasant surprise, that was not my experience at all! Tasha sat down with me and was patient to listen to my desires and at the end of our chat simply told me to get in contact with her if/when I wanted to move forward. In fact, I don't even think she brought up the discussion about financing, it was me! I was also the one to contact her with my decision after we met. During the two months of waiting for my vehicle to come in she kept me in the loop and was always helpful whenever I had questions come up.
I will also share that the other staff I interacted with (Jeremy I believe & Amanda) were also super pleasant and great to deal with.
Overall I would definitely recommend taking your business to this team!
Had very positive experience when I dropped my jeep off for maintenance and window replacement. Very friendly helpful staff. Even saved me a few dollars by not doing a service check on battery terminal cleaning as mine was already in great condition. Most places would still charge you and not do it. Will definitely return for more maintenance schedule intervals for my jeep.
Great service from Cam, Jeremy, Amanda and Deborah at Cold Lake Chrysler. I have been dealing with Cam and the dealership for many years and have always been treated like gold. Cam listened to my expectations for what I wanted in a vehicle and made them his top priority. I did end up ordering a custom vehicle in January and while it did take many months for my vehicle to get built and delivered, Cam provided me with many updates along the way making the process seamless, and it was 100% worth the wait.
My experience was so good, i would recommend them 100% I had my Ford for 4 years and i tired trading it off couple times, either I had to put money down or they turned me away. So I figured I'd try cold lake Chrysler and i got approved for a new jeep with 0 down! If you're interested in getting a new vehicle or trying to trade it yours in for a newer one I recommend asking for Richard! He's so easy to talk to and very positive, he will welcome you with the biggest smile. Richard will do everything in his power to get you into a new vehicle, he did it for me☺
Tasha was great to work with and our daughter really liked her. Our family thanks her for the great service
I bought a truck from this dealership and Richard was the sales person I dealt with. It was a low pressure, stress free and enjoyable experience! Most people including myself dread buying vehicles because it feels high pressure or unpleasant. In this case, Richard went over and above to provide me information for me to make a decision. Worked with me to strike a deal. Felt like he was really going to bat for me for the price I wanted. He even delivered the truck to Edmonton and dropped it off with a full tank of gas! I'm recommending this guy to everyone I know.
Had a great experience at Cold Lake Chrysler, everyone from start to finish was very accommodating right down to the lady (Tash) who showed us all the perks in our new truck and has checked in many times to make sure we still love it... wish I could remember everyone’s name but I can’t... know that you all rock and worked your a.... off to accommodate us in every way!!! We love our new addition!!!
Share details of my experience at this place.
1. Took car in for service to diagnose why there is no heat coming from vents/car blowing cold air only ( I mention that the car clicks from under the dash and it may be related..) but all emphasis was on finding out why there is no heat and getting that fixed
2. Service calls me back says they have found the issue and 420 dollars to fix heat and clicking issues
3. I say go ahead. Go to pick up car when repairs completed, go to pay, price ends up being over 100 dollars more than quote( no big deal at least there is heat now.
4. Clicking gone from under dash, but there is still no heat. I took the car in and paid for them to diagnose why there is no heat
5. Service tries to say I didn’t mention any heat related issues when I first took the car in.
People make mistakes, understandable. Sometimes it’s gonna cost more than the quote.. ok. But don’t try to get me to pay more, and not even fix the issue I brought it in for them to find out. And then try to blame the customer and take all blame off themselves instead of correcting the situation.
Save yourself the hassle. Go somewhere else in town that is more trustworthy and won’t screw you around.
Tasha was fantastic with the purchase of our new vehicle. She made the whole process smooth and stress free. Jeremy was great as well and Amanda in finance even came in on her day off to finalize the paperwork. You guys are awesome! Thank you for all your help.
This review concerns the Parts department:
I’ve dealt with several Chrysler dealerships due to my line of work having me travel all over the country. Never before have I seen the dedication to customer satisfaction from a Chrysler employee like I have with Cory at the Parts desk. Highly recommend.
Tash at Cold Lake Chrysler is seriously amazing. She helped get me and my family into a 2020 Dodge Durango and we LOVE it! She is extremely helpful when you have questions about anything and so so patient. She works so hard to get you where you want to be. She was great when I purchased my grand Cherokee a couple of years ago as well. I highly recommend her if your shopping for a new vehicle! Cold lake Chrysler is the place to go.
EXCELLENT service, with trade in and new purchase. Tasha and Amanda worked extremely well with getting my file completed within a amazing time frame. Documents all fully explained, and vehicle options explained, showed in full detail. Again, EXCELLENT service! Highly recommend.
We thoroughly enjoyed dealing with Tasha Blais. She was very professional, but more importantly, she was very personable. Thanks we are enjoying our new ride.
I am beyond impressed and excited about my new truck. Cam and Jeremy went above and beyond to help my husband and I to make it possible to get into our new beauty. Thanks so much guys, you guys rock!!
Great service from Tasha, Jeremy and Amanda! Highly recommend them to anyone looking for a new vehicle!
This will be our 11th purchase between my husband and I at Cold Lake Chrysler and every time the experience has been excellent ! Our salesman Cameron Gervais (for every purchase we have made) goes above and beyond for us with no pressure, listens to our needs and no games. For these reasons and more is why we keep going back.
Highly Recommend!! Thank you Cold Lake Chrysler !
Jeremy, Tasha, and Amanda did an amazing job! Jeremy worked hard and after hours to make sure I left with the perfect vehicle at the price that I wanted. He was very transparent with all of the costs and honest about the vehicle. It did not feel like I was being played or misguided. Tasha did a lovely job in making sure that I knew exactly how to use all of the features in my vehicle, all while keeping a safe COVID distance. Amanda in finance was extremely easy to deal with and made the process stress free. I would definitely recommend these guys! Thanks again for making sure I got into the vehicle I wanted. :) you guys rock!!
Excellent place to get a car. They deliver to Edmonton and everything was seamlessly taken care of. Strongly recommend.
great experience with professional staff!
Cam Gervais was very helpful to me while I was shopping around for a new vehicle. No pressure and very informative about questions I had, made buying a breeze!
Very helpful and understanding. Tash was amazing and super nice. They’ll have my business again.
I have bought a few vehicles over the years from many dealerships. Most of which seem more concerned about ensuring they get a sale (the business side of things) and many sales staff / managers are not always respectful or take the customers thoughts and opinions into account. At Cold Lake Chrysler, I had the pleasure of working with a knowledgeable salesman, Richard. When I had questions on the vehicle I wanted to purchase, he quickly pulled up the original build sheet to find out the options of the car. He worked with me and always made me feel respected and completely at ease. Super easy. Negotiating was a breeze as we each had a figure in mind that we could agree upon. The Sales Manager was friendly and never stopped smiling. He engaged conversation with you and at the end of the day wanted to make sure I got the car I wanted and a fair price from my trade in. Cars are cars and you can buy them anywhere, but what really stands out and separates dealerships is the way the sales agents communicate and work with the buyer. These guys make you feel appreciated and welcome. Richard sold me on Cold Lake Chrysler. This is the dealership I will tell everyone about my super positive experience. Thanks guys,
Dedication - Great crew, great service. Thank you. My new home dealership.
Richard is an unbelievable salesmen he is the right man for any job no matter how big or how small he treated us like family and got us in an amazing truck if you are in the market for anything Richard is the right man for the job he is the best salesmen at this dealership thanks again Richard
Our sales rep Tasha was super friendly and very helpful. We had to bring our kids with us, she entertained them gave them popcorn and drinks and kept them occupied while we where doing paperwork and whatnot. There was no pressure or any of the underhanded sales tactics you often see at dealerships. I would definately go back to this dealership.
Our sales rep Tasha was super friendly and very helpful. We had to bring our kids with us, she entertained them gave them popcorn and drinks and kept them occupied while we where doing paperwork and whatnot. There was no pressure or any of the underhanded sales tactics you often see at dealerships. I would definately go back to this dealership.
Was really happy with my experience of purchasing a new vehicle! Tara and Cameron did a fantastic job!
Absolutely wonderful place to buy a vehicle! At 19 I was stressed at making a big purchase. I walked on the lot and was immediately taken care of. Within 2 hours I walked out with my new truck and they made sure to top up the fuel and def. Highly recommend people to visit Cold Lake Chrysler
Last february I started looking for a truck. Tasha blais was my salesperson. She found me a truck with everything I wanted but it just wasnt in the cards. I continued to chat with her, no pressure at all, last week I came down to test drive a new warlock and fast forward I took it home today..gave me good deal on the truck and tires to go with it. Tara in finance also took the time to go over the details.. not once in the quick process did I feel like a number. This is our fourth vehicle bought here and will continue in the future.
The staff was very helpful in my search for a new vehicle.
TASHA...TASHA...TASHA!!!
If you’re looking for a vehicle, new or used, I can’t say enough good things about her. She has the patience of a saint, a very impressive work ethic, and will not harass you with random phone calls. She took the time to listen to what we wanted in a truck and worked WITH us to help us get exactly what we wanted. In my opinion, she went above and beyond her job description to help make our purchase a memorable one!
Thank you all at Cold Lake Chrysler!
I just recently purchased a vehicle from them. There was certain things I was looking for in a vehicle, Tara went above and beyond to find it for me. Through many days of text messages (I would say about 3 weeks) back and fourth, Tara I finally found the one. She had it brought in from bonnyville and Tasha volunteered to go on a test drive and explain everything about this vehicle to me. She took time out of her lunch break to accommodate me. A few days later I received a message from Tasha, Tara and the dodge owner asking me how I was enjoying My new Durango, and if there was anything they could help me with. Tasha also helped my with no hesitation getting some winter tires put on, and also helped me with some information on the Uconnect app. When I couldn’t figure out a setting she offered to come down to my place of work and help me. Most dealerships would tell you to bring the vehicle down but no Tasha offered to come to me. Something I’ve never experienced before. I will for sure be buying my next one from these 2 girls hands down!
These guys took the stress out of the process of truck shopping. I really appreciated their honesty and their level of service was truly above and beyond. They really made me feel appreciated as a customer and gave me a great deal on a vehicle.
Excellent customer service experience in service department, friendly staff and nice clean dealership.
Suffice it to say I dropped my Jeep off at 8am, got told at 5:30 pm after I drove into town to ask about the status that it would be ready in 20 minutes. When I asked if they'd wait to give my keys back shortly after 6 since I had been calling since 2 pm, i was rudely informed that the phones were dead, they closed at 6 and it wasn't their problem. Terrible customer service that just cost my family their Canada Day trip due to the dealerships lack of communication. Use any garage other than this pack of buffoonish idiots.
Service Manager called me back to inform me they had performed unauthorized warranty work despite being told to inspect seals, argued with me that I authorized it despite not speaking to anyone. Told me I authorized the work or the work order wouldn't say replace seals. Yelled at me and accused me of being rude then told me because I didn't leave 'special instructions' for the unauthorized work that they refilled my front diff woth standard gear oil replacing the amsoil full synthetic and slip lock I had in there.
Terrible customer service and will do unauthorized work and tell you you authorized it. Glad my vehicle was under warranty as I would not have had the money to pay for more than the inspection and battery terminal, but they replaced 2 seals and replaced fluids.
Amazing experience buying a vehicle here!! The staff was wonderful to deal with, from the sales person, finance and managers! I would go back here time and time again. Phenomenal people.
Just wanted to share what a great experience I had recently at Cold Lake Chrysler. The Service Manager Rob Makarewicz and his exceptional team were thorough in describing what repairs my vehicle required and was transparent every step of the way. No repairs were carried out without my consent and they expertly gave great recommendations. Excellent service and highly recommended.
Bought a used vehicle from the dealership. Once I indicated what I was looking for, i was not pressured to change my mind or sign up for products and services that i did not want or need. Tasha was my sales rep. She was available and knowledgeable.
Tasha was very helpful and informative and answered all of our questions for us while trying to stay near our budget as much as possible. She showed every vehicle we were interested in and even offered us a test drive. We didn't feel pressured at any point and will definitely be back in the future.
Great service! Nate has done an amazing job on following up with minor issues with my Jeep due to our miserable weather. Nate went above and beyond, checking in on his day off to make sure the Jeep was working well and arranged for a quick fix when it wasn't. Can't ask for a better experience buying your first brand new car
Take my keys back cause I AM IN LOVE! My husband and I went to the indoor January event with only “looking” on mind. One of our cars had about enough and I have always wanted a Jeep. The next day we returned to get the quote for the Jeep and thought we would inquire about a quote on a Ram with a trade in on our beautiful Taurus. Nate, Lisa, Cam and the team really really looked after our needs and wants. Nate was wonderful. I value a sales rep that can see your visions. I appreciated how he talked with us as friends and humans not as dollar signs (not like someone just making a sale). After having heard bad things about the dealership all I can say is ...... not true. We left feeling valued and appreciated. Nate was just amazing to work with as was the whole team. I highly suggest anyone in the market for a new vehicle see Nate. He will truly work with you and for you not against you. - Thank you all for all the wonderful service. We truly look forward to dealing with Nate and the dealership for all our future needs. LOVE OUR NEW RAM AND BEEP BEEP SAYS MY JEEP! ❤️
Made appointment Monday. Showed up Friday to get work done and none of the parts were ordered. After taking time off from work and sitting for hours whitney in service lies straight up and says work was completed that actually was not.
I have been taking my Chrysler products to the Cold Lake store for the last 4 1/2 years with very few issues. When there was an issue it was always addressed in a more then fair manner as well as timely! I will continue to visit the Cold Lake service Department...thanks Barry!
From the time we entered the show room and were greeted by the smiling staff members at the reception desk to the time we signed on the "dotted line" with the very pleasant Andrea, our entire experience could not have been better.
If you are looking for a professional but low key experience, I cannot more highly recommend our salesman Allan. While we no doubt tested his patience before making our final decision as to what vehicle we wanted, he remained ever friendly, cooperative, knowledgeable and accommodating. His general manager Miguel went out of his way to help us with our purchase. In addition, Cory in the service department supplied valuable information on a flat tow package we were giving thought to purchasing.
When considering a new or used vehicle, do not hesitate to visit Cold Lake Chrysler.
Cold lake Chrysler does not have your best interest to say the least they will blatantly lie to you about rates and say one thing , but when you do the math is way different, so much so that their quote versus what it actually was the day i was to buy the car.. 20% more then the price we agreed on. how convenient after they see how much money i made they try to rape me on intres difference avoid these people like the plague to be better off they wasted four days of my life dealing with there blood sucking vampires. take your time else where
Cool
I got a 2014 Ram 1500 Sport from Cold Lake Chrysler and couldn't be happier with the experience. These guys were great to deal with and made the process as easy as possible for me. Happy to recommend them to anyone.