Bought QX 60 5 years ago and included a protection package for extended rust and interior protection.
Unfortunately my new car warranty has now expired and I noticed more body rust which I had several claims ver 4 years, I called Infiniti 417 to ask about my extended warranty and they said that I had not brought the car in for inspection each year, therefore the warranty was void.
When I said that I was not aware of this condition, the manager explained that it was in the terms and conditions and it was my responsibility to have read these, as “why would you sign a contract without reading all its terms”
If I was made aware of this very critical condition I would not have purchased the package. I’d say I’ll be more careful next time but there will not be a next time.
“ Buyer Beware”
Service après vente=service pourri!!!
I have good trust in my service advisor Cory, I hope they keep him for a while
DO NOT BUY HERE!! They will not honor their 30 day warranty, if there even is one! Purchased a car and the engine light came on the first day. Went back to the dealership and they told me it was just a gas cap and reset the engine light. Within 200 km it came back on. I went for a second opinion, and they told me it needed to be smoke tested and it was definitely not the gas cap. Went back to the dealership and the advisor at the counter stated, "what do you want its a used car, the sales department won't pay for it." I was astounded that this individual was the face of the service department and would actually treat a customer this way. I ended up taking the vehicle to be fixed somewhere else, as I don't deal with liars!
Amazing sale’s person who made buying a car a great experience even in COVID-19 times.
I decided to visit 417 Nissan for an appraisal and was assigned Michael Ewing, one of the sales agents. I was impressed by the professionalism and eagerness to explain the pros and cons of various features instead of rushing to score a sale.
Simply put Michael was the best sales person with amazing client service approach, it was so refreshing to discuss best options from price, colors to best deals. To top it off, two sales managers jumped in the process and started auctioning my car online to get the best price for my trade while I was still negotiating. I will recommend 417 Nissan to anyone looking for a new or used car and values five star client service. If you want the cherry on top of your deal ask for for Michael. John N. Kazenga.
I had an awful experience purchasing a new 2020 Infiniti Q60 from 417 Infiniti Nissan. I found the sales team, Uy Ho in particular, to be deceitful and manipulative. Their knowledge of the car I purchased was poor, and customer service was even worse. Despite my repeated requests, the sales team failed to provide me with documentation for the 2-year pre-paid maintenance plan that came with the purchase of the car. Farid Jaber, Finance Manager, used a “system glitch” to try to con me into paying $65.81 more than I had agreed to on the sales contract. The sales team changed the VIN of the car I was buying without notifying me. This negligence meant that my car was uninsured for about two weeks. There were too many issues to communicate in an online review. I have names, dates, written documentation, and a witness to back up my claims. I emailed my complaint to Greg Klepacz, the GM, and I will be communicating my complaint via other channels too. If every customer were treated as badly as I was, I doubt anyone would ever buy a vehicle from 417 Infiniti Nissan.
'Twas a great experience here..Uy Ho my sales advisor was very reliable and accommodating..Thank you for all your help for finding the best SUV for me..I love my new Rouge!!! And thanks to Justin Morin-Wilson too, giving you guys my best recommendations!!
Superior customer service. I came for warranty repair and I was treated like I was purchasing a vehicle.
Thank you rob from body shop and Cory from Infiniti service for your help.
Superior customer service. I came for warranty repair and I was treated like I was purchasing a vehicle.
Thank you rob from body shop and Cory from Infiniti service for your help.
Great service, Cory was able to accommodate me on short notice to get my vehicle ready for the summer. Whenever my Q50 needs service, 417 Infiniti is my number one choice.
During this unprecedented time, I was made to feel welcome, safe and secure while purchasing my QX60. Patrick and Farid worked very hard to get me the exact vehicle I wanted within my budget. It was also nice that the GM (Billy) came and personally thanked me for my business. The feeling I got here was not what I had experienced at other stores. Great vibe! Keep up the great work!
Would have given a five star rating, but the person who put my tires in the back of my SUV rubbed the roof liner with them, which left a black mark on the grey fabric liner. I will try to clean it with some product and hope for the best.
The most caring and kind dealership I have ever experienced! They are professional and really make you feel like your part of the family! Thank you for always making my experiences better than the last!!! Highly recommend this dealership!
The most caring and kind dealership I have ever experienced! They are professional and really make you feel like your part of the family! Thank you for always making my experiences better than the last!!! Highly recommend this dealership!
Upon receiving my invoice after service at 417 Infiniti I read a note the dealership attached to the paperwork asking me to participate in a survey. It said if I completed a survey I would be entered in a draw for $100 in free gas BUT ONLY IF I GAVE THEM A FAVOURABLE RATING. Obviously 417 Infiniti has no interest in receiving honest feedback on their products and services, which are much in need of improvement. After almost 20 years as an Infiniti driver my experiences at 417 Infiniti in the last four years has convinced me that Infiniti has no commitment to building quality products nor to attending to customer issues after they purchase their new vehicle. Instead of improving products and services, Infiniti and their dealers would rather focus on bribing their clients in order to skew customer satisfaction ratings.
Andre Savary
Ottawa
Excellent service and professionalism by Jimmy. He is knowledgeable, personable, understanding and most of all, endlessly patient! Jimmy was sincere and helpful from beginning to end. He proposed an efficient, quick process, and arranged all the necessary steps in my lease. He gave great advice, extended his time generously and made the entire process run smooth. Jimmy exceeded all of my expectations and it’s because of my great experience with him, that I will revisit 417 Infiniti, giving him my highest recommendations!
Exceptional service from Jimmy highly recommend him as your go to guy at 417 INFINITI. Took care of me as soon as i walked in the door very professional not quick to make the sale very knowledgeable with all the makes and models. Found out he was the general sales manager. Walked out with a great deal very satisfied.
Had a great experience here looking for a new vehicle. Michael went above and beyond to meet my needs & Farid was exceptional in helping with the financials. Highly recommend seeing these guys if you're looking to buy.
Wow!! Amazing work done by Ralph. Never have I had a better experience at 417 Infinity. Ralph’s ability to make you smile and show you the best prices at the dealership is phenomenal. I highly recommend going to talk to this man. Trust me he will make your day with his professional performance.
I dealt with Juliano Bou-Khalil(Experience manager) and Jimmy Mahdere (sales manager). Juliano went over and above my expectations. My interactions with him and his ability to answer my questions and allay my concerns made my decision to purchase easy! First call was with Jimmy and he did an excellent job engaging me as a client. Once at the showroom, he remembered who I was. The personal touches at this dealership were quite impressive. I would shop here again.
My reviews of my purchase are mixed, Ralph and Patrick were very helpful and knowledgeable with the sale and purchase of my used 2012 Rogue. However, two days after I returned it as the tires were all low, one of the stems had to replaced. They offered to replace the tire sensor at cost, but if I was okay with the light then...Two weeks later when I took the Rogue to another service centre to have winter tires installed, I was told I was missing an exhaust hanger, and the safety bolt for the spare tire was missing and I could use a new set of front brakes. I had all of these looked after by another service centre as you think they would have been taken care during the safety or at least to have been done for a new customer who may have been back.
My latest experience with 417 Infiniti was a terrible one. My Q50S needs a DCU replacement and they are supposed to be looking at replacing it under warranty. 3 months in in and still no decision, or they have and won’t even call back to let me know. I’ve called multiple times, but no one will get back to me. Poor customer service. I definitely know where my next vehicle won’t be from.
UPDATE: 417 Infiniti have decided to replace the DCU on my car. Will be brining it in next week. Even though this last experience was not an ideal one, the part itself is very expensive, so I do appreciate them do this. Full disclosure… I have brought my vehicle in many times before and have had nothing but excellent service from them, so was a bit confused as to why this last time things were a bit messy. The sign of a good retailer is correcting the mistake. Thanks to everyone involved in getting this done.
417 INFINITI Nissan
Oct 15, 2019
LYNN "Does not honor deals"
WITHOUT PREJUDICE
I purchased a 2019 kicks in the spring, at the time the software was not ready to install my car starter. The information could not be entered into the computer so the sales manager along with the business manager wrote in my paper file, that the funds for the car starter had been set aside for when the software was ready.
I have fought with this dealership for 3 months, I stopped in 4 times asking to speak to the owner Billy, but he never made himself available.
Then I went into so see Mark Brown, service manager, he informed me that my paper documentation could not be found, and there was nothing he could do for me. All dealerships have the paper copies of their sales
This is my 6th car I purchased from this dealership. Never again
BUYERS BEWARE if you want a Nissan vehicle shop elsewhere.
Great Experience overall!
Superb staff, and very knowledgeable & extremely helpful. They were able to answer all my questions and concerns making the research process so much easier
I would definitely recommend this dealership to my friends and family
Thanks again to entire team
Worst customer service ever! They won’t admit when their mechanics messed up and won’t honour their workmanship warranty!
Avoid this dealership as they will lie and cover for each other!
Had great experience purchasing an SUV from 417 Nissan Infiniti. Knowledgeable staff, good customer service and flexibility to accommodate the customer. Thank you UY, Ralph, Josée and Danny for making our purchase a pleasant experience.
Red
Do not, under any circumstances, purchase, lease or finance a Nissan or Infiniti vehicle from this dealership. From high pressure sales tactics, to a finance manager who was incapable of spelling "Pilot" on a credit application to finding out 2 years after leasing a vehicle from them that they were also incapable of registering the vehicle properly. This has to be the WORST Infiniti dealership in Canada! Hopefully Infiniti Canada will smarten up and pull the franchise from them. ZERO Stars if it was available!
I was very nervous about taking my older Infiniti back to the dealership for servicing because I had a very bad experience at this location several years ago. I expressed my concerns to Cory in the service department and he was quite understanding and even went out of his way to make me feel comfortable. The service was quick and efficient and Cory was very helpful throughout the process. I could tell my vehicle was well taken care of in the 2 days that the dealership had it. Thankfully, my calls were answered and promptly returned, which is a huge problem at other Infiniti dealerships in the city, and ultimately why I decided to return to 417 Infiniti. I’m happy that I did. The atmosphere in the service department has definitely improved over the years and I will feel comfortable to take my vehicle back in the future!
Knowledgeable and professional sale staff. TY Wii Ho for all your help with our purchase.
Great service department, always available and helpful, TY Cory!
5 star customer service!
Seems like most of these guys can’t even figure out what’s wrong with their own cars let alone fix them... It’s almost like they pretend to be clueless in an attempt to get you to buy a new one instead of try to get it fixed - be prepared for sickening diagnostic charges for ultimately simple issues. If a well maintained infiniti doesn’t hold up for a few years why on earth would I buy another one ???
Elie is a very knowledgeable sales person with a terrific memory. Although it had been sometime since we last purchased a Nissan, he remembered us as soon as we walked in the showroom. Elie's attention to detail is second to none. Everything went smoothly from moment he greeted to us the moment we picked up our new vehicle. Elie spent the time to show us how all the "bells and whistles" work and even offered his tech savy skills should we run into something we can't figure out. I would without any hesitation recommend anyone looking to buy a vehicle to contact Elie he is a car buyer's dream!!
I usually don't like car shopping. But this was an easy and fun experience. Found the car that we liked. But what made the difference is our sales representative, Andrej Tadic. Andrej works for 417 Nissan but also works for his client. Very professional but yet very friendly and attentive to what you're looking for. From the moment that we walked in to the moment that we left with our new vehicle. Highly recommend the dealership mostly because of Andrej. thanks to Venesha as well.
As first-time buyers, our overall experience at 417 Nissan was very positive and we're very happy with our car! Jad was very helpful and patient while answering all the questions we had. Attentive to details, respectful and honest, his personalized approach to our needs would definitely make us go back!
I had a great experience with this dealership. They helped me in choosing the right vehicle and were very professional throughout the whole process. Special thanks goes out to Waali for explaining all the options and products that are available. Would recommend this dealership to anybody looking for a new car!
Elie Aboumoussa was my Sales & Lease Consultant. Boris Radojicic was the Manager and Wali Haseeb was my Finance Manager. I leased a brand new 2017 Q60 Coupe. I came in not knowing anything about the vehicle what so ever. I was also going in thinking I might finance. Elie gave me a full and professional presentation of the Q60. He even brought the black one I was interested in from the compound lot. He showed me features I did not know exist on cars these days!
He then gave me what I would consider “a full seminar” on leasing versus financing. He made me discover that leasing is 100% better in my case. Him and Boris gave me an amazing deal and Wali was great in explaining additional products such as the Lease Protection Package, which I took. All in all, it was a smooth and enjoyable process. I would recommend 417 Infiniti/Nissan and their friendly and knowledgeable staff that work there to all my friends/family.
Amazing service. Infinity Service Advisor Melanie Gebdron makes the service visit comfortable and trustfull, receiving all service information regarding your vehicles. Highly recommend this Nissan / Infinity dealer.
Second time now i have made a appointment with 417 Infiniti for a certain time. Only to be sitting here a hour later not having my car looked at yet. Poor service, and no commitment to the customer all. Check out other reviews about 417 Infiniti, seems to be on the decline. I'm tired of waiting, never have I seen service this bad before, you make a appointment, you make it there earlier thinking they can get you in and they make you sit there beyond a hour of waiting time. Infiniti needs to get it together.
I must say...So far our experience with their dealership has been great..Until today. Out of the blue the service was horrible! I dropped my Infiniti for an oil change today and to replace a faulty CD player that is covered under warranty. The CD player was defective and yet another one has to be ordered. Then soon after while paying for my oil change I noticed bogus charges on my bill for an air filter , and brake repairs lol. The service lady apologized and had another sales clerk take them off. But only after I noticed myself lol. Then I was told my car was in the wash bay ..so I waited another 30 mins , as part of an oil change is a car wash. After paying I headed out to my car to only notice the car was not even washed! I was late picking my children up today due to this dealer poor service. Not impressed. Step it up Infiniti!
Sales Consultant, Elie Aboumoussa, and Sales Manager, Boris Radojicic, were great to work with, and they made our buying experience enjoyable. They were extremely knowledgeable, friendly and honest.
Even though it was well past closing time when our purchase was finalized, they answered all of our questions and went out of their way to make sure we had everything we needed.
poor selection of cars
Awful service, cost me 200 bucks, but even not fill up the wind shield fluid. Also found a cigarette in my car, their excuse is that It was stepped into the car... Won't go there for service anymore.
My Nissan purchasing experience was completely stress free due to the excellent customer service provided by Elie . I loved the fact that he was our sales man and sales manager. He was very approachable and listened carefully to all my needs. He was very knowledgeable and did not push me into buying. It was a great pleasure doing business with him and I would definitely recommend him to my family and friends.