I got a used car in this dealer. It is a very good experience. Tina Park is very nice and professional. No pressure purchase.
It was a vey friendly no pressure buying experience.
Haggle free dealership. No time spent on negotiation as Dealer offers average unhaggle price with $250 more discount . Dealer knows customer coming from unhaggle relation and deal got signed off quick. Got winter Mat free too. Also got few more discounts on specific color of my QX60. I am happy with dealer service until now.
Very good experience
RSM
Have leased four vehicles from Markham Infiniti. Bill has always been direct and upfront and given me the best possible deal. I would highly recommend do business with this dealership
Very professional, straight to the point approach. Your time is appreciated by sales and management. Quite pleasant experience, will definitely go to this dealership first before exploring others.
From the time they received my request from Hagglefree website, they contacted me and demonstrated that they wanted my business and have been fair and courteous in every aspect of checking different models, test driving it and then help me to decide on the features that would suite me and finally the price which I was happy with. In fact, I leased the car from them and ended up paying them $10 more than my negotiated price, because of the honesty that they shown me. I would certainly recommend this place and will certainly be willing to return for my future business.
Excellent service! Our lease was coming for renewal and while there on service, Lina in sales assisted me and provided me with some numbers on a new vehicle that I was interested in while I waited. While the vehicle was was ultimately out of our budget, I simply expressed my concerns and Bill (owner) placed a call and provided me with his feedback and suggested to let me drive his demo for a few days to get a good feel for the vehicle. Based on that and getting the overall feel of the vehicle we decided to move forward. From there Steven provided his assistance in getting everything finalized and providing additional assistance. I dealt with Steven 4 years ago, and his performance has only improved.
Special mention goes to Steven, Bill and Lina. Very helpful in every way.
We have no regrets and excited on continuing our business relationship with Markham Infiniti for another 4 years. We highly recommend that anyone looking for a new or used Infiniti that they should consider coming to this dealership. Satisfied Client!
Good dealership with very competitive price and friendly staff
Called in to ask about bringing in my vehicle to get serviced. Sayona was very helpful and made the process very easy. I've been coming to this location for the past 3 years and always satisfied.
Parts counter..very professional and courteous..unlike the Nissan dealerships in Scarborough who don't care about their job and the important function they serve. Will definitely drive out of my way for great customer service...way to lead by example Markham Infiniti 😃💯💣💥
Travelled over 1 1/2 hours to get there on 3 occasions! Wanted to buy a used QX80 priced close to $50,000. We were told the dirty vehicle would be cleaned & a video would be sent to us to make our second trip a positive one. Plus it had a "shake" which needed to be fixed. A week later & no pictures or video were provided. Our second trip we went back to re-test drive the vehicle & make the deal. They would not do anything to make the deal suit us & lost it over $800.00! The vehicle had been there for quite some time which made no sense to us. The third trip showed a vehicle having mice nests under the hood which they would not clean & some stone chips which they would not touch up. The vehicle is still there (priced at $47,700) and they lost a cash buyer. I wish we would have spoke with the two well dressed men (owners?) checking out the place when we were there. It would appear these big dealerships don't care whether they make a deal or not.
Still searching.
Thank you Peter for your help with servicing my vehicle today.
Came for service the other day, I was kinda lost and unsure where I should park my car, however this guy came out and kindly guide me to the drive thru area, Peter introduce himself and was extremely nice, he has his mask and safely gears on, completely cover himself! He kindly shows me the breakdown on the service and price breakdown that what I should do, I was very happy with his service and is a very good experience with the dealership!
Brought my car in for service and had Matt work on it. Everything came back well, and I have no complaints. Thanks Matt!
Stopped in for some inquiries and was very pleased with the customer service I received, Catherine stood out as she was very welcoming and pleasant to interact with.
Called in and spoke with Catherine. She was an absolute help and very professional.
Whenever I have called in to inquire about service for my car, I've spoken with Katherine and she is always very professional. It's not often you feel like people truly care, but Katherine does.
Absolutely disgusted with this infiniti dealership. Set up an appointment to test drive and possibly finance a vehicle. I drive 35 minutes and upon arrival, the woman who had set up the appointment,Janet, informed me someone had walked in, test drove the vehicle and was "discussing the numbers". I was told walk ins have priority over someone WHO JUST MADE AN APPOINTMENT. So i wasted my time and my gas, this is down right unprofessional and disrespectful towards me, and gives the Infiniti brand a bad look. Will never take my business here and will strongly recommend against anyone i personally know from purchasing a vehicle from this dealership.
Janet Liu helped me with acquiring a new Q50. The process was smooth and easy. She also accommodated my tricky schedule for picking up the car. Very polite and quick with responses. Thank you so much! She is highly recommended.
My wife and I Purchased a Brand New 2020 Q-50 Red Sport I-line model from Markham Infiniti. In the past we always had not so great experience buying a new car at other dealerships..However, Gord Linton and his staff went up and beyond to take care of us. Overall it was actually a very pleasant experience.We Highly recommend purchasing your next vehicle here.
Great dealership, very nice environment and sales personnel
If I could give it 10 stars I will!
I’m very impressed with the level of customer service from Janet. She was knowledgeable, easy to talk to and intuitive to our needs and expectations. Janet made the process seamless and a pleasure. Can’t wait to work with her again!
Service centre under Covid conditions now seems inefficient to me. 8am drop off is more like stand in a vehicle line up at service centre and wait to be taken into the bays to then speak to service tech. I’m waiting close to an hour just to get in - when all we had to do is drop off keys with plate number (they already have our work order in file from our call yesterday) or they can call us afterwards if they need clarification. Poor planning.
Sabrina did an excellent service for me even during the hard covid 19 period. Her passion and professional services should be praised.
I had a wonderful experience in Markham Infiniti dealership. They gave me a pleasant welcoming service, attended to all my needs, questions, and concerns in a fast and efficient timely manner. I appreciate business with sales representative Janet Liu and the financial department Gary Chen as they gave wonderful, outstanding customer service. Highly recommend doing business here!
I have no words to express how much I regret purchasing my car from this dealership ..I had installed genuine infiniti remote starter from them ..it's not working in it's first winter and they don't bother to answer call..I don't trust that they install genuine or brand new parts as it's hard to believe that genuine branded starter not working in it's first year! Infiniti Canada should take it seriously or they will keep loosing their customers!
customer #509912 FOR YOUR INFORMATION!
I Was assisted by Janet at Markham Infiniti and she was extremely kind and courteous throughout the whole process of buying the Q60s. We took the car for a test drive and I was sold. Thank you so much Janet and Markham Infiniti for the car!
This dealership is great and we were blown away by Nick’s professionalism. If you’re in the market for a new infinity, would strongly suggest you go to Nick.
We were looking for a used car and were deciding between multiple brands. while visiting this dealership, Nick was extremely well versed in all brands and helped us decide on a QX60 for our growing family by asking a series of questions of what we were looking for. He even brought the car to us over the holiday break to test drive it as we have a little baby we couldn’t leave behind. We were going to purchase the car however found one with lower kilometres that was posted on a different dealership (willowdale) the day we wanted to sign. If not for the inventory, we would’ve purchased through Nick.
Pretty painless process of test drive, deal talk, and deal. This was a Saturday afternoon. My sales rep Sid only went to his manager once. And the manager came back with him. We ended up with a 2020 QX60. Took advantage of the 2019 promotion for leases. I would recommend Sid any time.
Just got the 2020 QX50. Janet was my sales rep and was totally amazing! She made the whole process quick and easy. I recommend you to come to Markham Infiniti to see Janet! Really great experience and really good job Janet!
Went into this dealership and was appointed to nikitta(sales rep). Very friendly and made this a very smooth transition. Made sure all of my concerns were taken care of and Im happy with my purchase(2015 infiniti q50 deluxe touring)
Janet and Michael did an amazing job with my car shopping experience. Highly recommend Infiniti and Markham Infiniti. Please go see Janet for the best deals. The whole experience from beginning to end was A+
Time is 7:10 am Appt is at 715 am....waiting in a long line of people who have arrived on time for service and the place is closed. I wonder how long we will have to wait till they decide to open. Ridiculous service
STAY AWAY from this dealership unless you have a deep pocket and be ready to get ripped off! I was at the dealership to get a copper gasket which most Nissan/Infiniti dealers charge $1.50 or even give it to you for free when you buy the oil filter. However, at Markham Infiniti, you HAVE TO PAY $6.00, FOUR TIMES higher for that piece of copper ring size smaller than you thumb nail! I guess the dealership is desperate to make money and even willing to rip off its customer for a item that only worth $1.50. I was thinking to trade-in my Q50 for a bigger vehicle next year, now I am glad that I can cross Markham Infiniti OFF my list!
Good dealership to get a deal. New ownership now, but previous owners were hard bargainers, but you walked out with an at cost deal! Overall leased a car was happy.. Just returned the car, she served us well!
We recently purchased a vehicle from Markham Infiniti. Our experience was very good. Our salesperson Alireza was very helpful, knowledgeable, and courteous. Gary Chen, Finance Manager, and Mark Lee, Sales Manager were also very helpful and a pleasure to deal with.
My vehicle has been in service here for years. The shutter bus driver is always nice. I will appreciate his assistance as loyalty customer.
Not very busy for test drive this Saturday. Salesman and manager were courteous. Salesman took the time to explain features. I appreciate no sales pressure and let me think about the purchase first.
My salesman, Alireza, was knowledgeable, professional, and great to talk with. I thoroughly enjoyed driving the q60. I would definitely recommend his service.
Jay Khan was great. I told him I'm not buying until at least next year, was just curious aboit a test drive, and he still walked me through everything and was patient. Keep it up!
There is a sales consultant called Janet. She may not be the most experienced but she is the best sales consultant I have been dealing with from all my previous car purchases, and a lot better than many many experienced ones. She has the real patience to understand my needs, and took immediate action as response. She explained to us all the details of the car during delivery. (I still remembered I was told to read the manual when I first got my another luxury sedan starts with a L) It was a really good car purchasing experience.
Thanks Janet.
Great services, great car!!! Special shout out to the sales team; Gary Chen and Sid He. Both very friendly and knowledgeable. Highly recommended. Look for them if you consider an Infiniti.
Amarjeet and Dylan were great. We had a hard time finding the car, but they made sure they made up for the delay. And Amarjeet was fabulous with my girls while we were working out the details.
They were tired and ready to go and he found ways to keep them happy.
When we left my 10 and 7 year old both said they were nice mom. That means a lot to me. Because we were buying a car for our family.
We are very happy with our Infiniti and would recommend you visit Markham Infiniti if you are looking for a vehicle.
Carolyn
It was my best experience.
Sales person (Sid) was trying his best to help me to get the best price. Gave him my budget and he worked towards that price.
Would recommend anyone.
Excellent customer service and perfect deal. I appreciate Sid He for all assistance he offered to get my "Best fit" at the first time.
The experience; it was great in the beginning, got to try out the car we were looking at. But a bad sales rep.
The test drive; it seems the sales rep has no knowledge about the car functions and drivability at all. Couldn't answer the questions asked such as auto-start engine or if there's pro-pilot (similar to Nissan's) as an example.
The price; in the beginning me and the wife had a price set walking into the dealership. We didn't get the price we wanted. Not even close.
The pressure; we were walked into the sales manager office to talk more about the price above but it felt like we were in a police office room asking for answers for something we didn't do? The amount of pressure given from the sales rep/manager gave my wife almost an anxiety attack.
In the end; we walked out as it doesn't seem like the price was given and the talks were continuous about what colour do you want on the new car (the pressure). Also, their rep continues to text or call you every other day asking if you were interested. I had to call back specifically to stop them from doing so.
We ended up getting another SUV which offered us the price we wanted, with more than the amount of features offered on the Infiniti SUV and it's the same line of branding.
This store serve the best customer service I have ever experienced! I am happy that I finally get my dream car! Thanks again for Sid and VJ ‘s patient that both of them all spend lots of time and stay late using their professional knowledge in helping us selecting cars. I will definitely recommend ppl go there and take a look at the cars.
I have never done business with Infiniti and this particular dealership; therefore, I was skeptical at first. However, to my surprise, I was treated like a family member :) kudos to professional Infiniti team and Geet in particular.
She helped me look for the car I wanted to get into, in a reasonable time-frame arranged very smooth test drive; overall was super friendly, helpful and knowledgeable. In addition, shared some car insights, pointed out car’s pros and cons, which is rare to hear, since majority of sales just want you to buy stuff no matter what.
With “Markham Infiniti” one can get this feeling that dealership honestly want your business and respect you as a client.
Amazing job, people.
If you're looking to purchase an Infinity, I would not look any further than here. I am so happy that I purchased my vehicle from Markham Infinity. The entire process was very smooth and I have nothing but positive things to say about the staff and service I received. A special thanks to Gary and Carlos!
Recently purchased a QX60 from Markham Infiniti and had the pleasure of working with Janet who is probably the best sales person I have ever dealt with when purchasing a car. Janet always made herself available when I needed to ask a question and always got back to me very quickly and went out of her way to make sure our car was ready with some last minute changes in our schedule. If you want to purchase an Infiniti I highly suggest you go visit Janet at Markham Infiniti, trust me you will not be disappointed.
Leased a q50 about a month ago. Had a situation with a possible miscommunication between the sales person and myself that I wasn’t to happy about! I then contacted VJ the sales manager to make him aware of my concern. He asked me to come in and see him so that we could address the issue! When I went to Markham Infiniti to see VJ, he was very kind and understanding not to mention professional to my concern and wanted to make it right with me! I feel that the sales person and myself put him in a hard place because it was something in the purchase agreement that I would have normally noticed right away! I had a lot I was dealing with that day and not in my right mind at the moment!
VJ made sure to make myself the customer happy the best he could! Because we all know that once you sign a purchase agreement it’s your responsibility to make sure that everything on that agreement is what you agreed to! So that’s why I would like to thank VJ the sales manager for helping fix the issue and I would like to say how nice Gary the finance manager was with me!
Would definitely recommend Markham Infiniti for the purchase of your next Vehicle!
Beyond exceptional service!
I came to this dealership after my car was stolen.
They helped me look for the car I wanted to get into. And today I picked up my dream car from them. Sales Associate; Anastasia is absolutely awesome and knows how to provide service to her clients.
You can say they've definitely earned my business.
From the start to end my experience from finances to viewing the car and test drive has been very smooth and they honestly want your business and respect you as a client. The information on all the additional coverage that I got with my car is brilliant and honestly my new car is absolutely amazing!
Thank you for all the wonderful help and a smooth transition into my new car.
Amazing people and an Amazing deal on Infiniti Q50 2018. Appreciate Sid He and Ahmed Mourad spending time with us and helping us out finalize our deal. Amazing car with Amazing deal seals the DEAL!!! Thank you Markham Infiniti for a great Experience.
Service department is dismal! Booked in my QX60 and arranged a loan car - attitude when booking in with the service desk woman was painful - such an attitude. Called 1 day before to confirm loan car booking (I had to go work) and she said you don't warrant a loan car and you will wait (oil change + 6 repair jobs). I asked why she'd arranged a car with me the week before and her response was "I'm not sure". I told her the repair was going to take a while and she started arguing with me - her whole attitude was so aggressive like she really wanted to be somewhere else.
I'm a local resident to this dealership and this was the first time I'd try them rather than go to my place of purchase.
Wont be bothering with them again: Markham Infiniti - if you want my custom, you need to try harder at making me feel like you give a ****. Plenty of other dealerships that would welcome my loyalty.
Traded in my Volvo XC90 for new QX60 this spring. Unbelievable customer support!! I now have 2 leased vehicles from this dealership. Absolutely no issues. Based on my experiences, I highly recommend.
service sucks ***USER BEWARE*** stay away
john, dan jason and the manager brian will treat you like you are stupid and when you prove them wrong they call you the tough guy
i still have service issues they DONT want to fix
im glad i never bought my car from this location and i never will
DONT SHOP OR GO FOR SERVICE AT THIS LOCATION
Wonderful service! This dealership is one we came back to more than once based purely on their excellent customer service. Special mention goes to Paul and Lina, because they were kind, willing and very helpful, especially on price.
While the vehicle was ultimately just out of our budget, we highly recommend that anyone looking for a new or used Infiniti come to this dealership. You won't regret it!
Great Dealership! Ask for Kris Cafik in sales!!!