Dropped car for repair. Pre planned with 3 seperate staff members a hood hinge replacement. When they seen car they refused to replace it as they said it was a "body shop job". Asked for door key to be made, was told had no keys. Staff member seamed offended when complained. Wanted $500 for key and fob. Parts guy was awesome and staff were great with appointment and work with recall but dropped the ball on hinge replacement and their ability to deal with a disappointed customer. Communication was good. I will go back for recalls but not for service work.
Kory Soloway the Service Mgr was excellent. He answered all of my questions and did not try to sell me any service that my 13 yr old Infiniti G37x did not need. So refreshing!👍
Recently purchased a QX80 from Birchwood Infiniti, Our salesperson Eric was wonderful. He is very friendly, personable and professional. He was also knowledgeable and explained everything to us clearly. We are very pleased with our new vehicle! Thank you Eric!
Recently bought a QX50 from Eric @Birchwood Infiniti. The total experience was terrific!
Also Dealt with Matt and Kevin, who made the experience easy and stress less. Fully recommend Birchwood Infiniti, go see Eric
Stephen
Super pleased with the service and attention to detail by Infinity. We dealt with Eric who was very helpful and knowledgeable in helping us find the perfect SUV for us. We loved the customer service and our experience and would recommend them to anyone! We are so happy!!
Sale was okay could of been better would I recommend some to buy a infinity yes would I recommend to buy from Birchwood infinity probably not car need to go back for some work that was a part of the deal and they didn't even do everything we agreed upon service department has very bad customer service they need to work on customer service through out the whole place
My car was having transmission issues so I took it to my usual mechanic who did a full inspection and topped up all my fluids. He said I had to go to the Birchwood Infiniti dealer to get the computer updated to remove a code that only they can do. Went to Birchwood and they told me my transmission fluid was empty and it would cost an extra $250 to fill it up...I was pretty shocked because my mechanic had just done an inspection so the shop manager brought the mechanic out to verify that it was empty. I couldn't believe it so I called my mechanic and he said that he had just filled it the day before and there was no leak so basically they were trying to take me for a ride and overcharge me. They even told me that I needed more transmission fluid than my car could actually hold. I told them no thanks and they just did what I asked them for so I give them that at least but don't lie to your customers just so you can boost your numbers, come on guys. This one was just bad because I knew for a fact that they were lying to my face or just incredibly incompetent. I left and went to get the fluid checked a few days later and it was completely full. If you have to go to this dealer just know your stuff because they apparently will try to fool you.
We had a pleasant experience with Johan at Birchwood Infiniti. We thank you for helping us choose the perfect QX60 for our family. You took the time and patience with us to go over all our questions. We also would like to thank the team who helped us out. - Thank You
Just purchase a QX60 and the process was an absolute pleasure! My sales rep Dan Johnson is extremely patient, relatable and I never felt pressured to make a decision, and most importantly, a professional - who walked me through the process answering all my questions. Dan and the entire staff at Birchwood Infiniti were so welcoming and knowledgeable. I highly recommend you talk to Dan if you are considering buying!
Had the pleasure to deal with Johan from sales. His professional attitude and extensive knowledge of the products in the store made the whole car purchasing experience a lot easier. I would definitely come back and buy another car from him again.
I just got a 2017 Q50S, guess what, it's amazing.
Would I buy another car here?
I will.
Very happy with the service and friendly staff that went above and beyond! I will definitely be back in the future.
I recently bought a used infiniti and I was blown away at how spotless the vehicle was when I came to pick it up. The sales team was very helpful and professional, making my experience quick and easy.
Sales guy Johanne went above and beyond to get my Qx60. Super nice and knowledgeable. I definitely recommend Birchwood Infiniti very professional and they treat you like family.
Got a great deal on a Infiniti QX60! Professional service and good communication and follow up. I bought a BMW from Birchwood a few months ago, so this is the second vehicle I have bought from the Birchwood group in the last 6 months. Would definitely recommend. Thanks!
bought a car, pretty happy with it but after deal was signed they lost interest in helping. sales manager doesn't follow up and insulted me to boot. really expected better from an infinity dealership.
Appointment booked in advance. Car dropped off Wednesday night 14 October with keys and envelope completed and placed in drop off box. Infiniti service called home instead of calling number left on drop off envelope that was filled out Thursday 15 October at 9:30 AM . Called dealership multiple times starting at 4:30 PM service, dealership manager, service manager, service advisor, stayed on hold while all were paged for 45 minutes. Finally got service manager who had service associate call at 5:30PM that car was ready, gave Credit Card info to leave paperwork in vehicle along with keys. We own two Infiniti’ and this is 2020, other dealerships send text, email and leave VM messages when car is ready for pick up. They also email or text copies of invoice with notification. Considering the cost to purchase an Infiniti this is unacceptable service. We will not buy another Infiniti which is a pity as the product is great but support lacking.
Kory is great to deal with in service
Excellent attentive professional speedy service and sales Team Weve bought 3 cars in the past 12 years and all performing well
Excellent attentive professional speedy service and sales Team Weve bought 3 cars in the past 12 years and all performing well
We’ve been with this Infiniti dealership for a long time and we are fortunate to have Joe as our sales representative and Kory provides outstanding service.
Service was outstanding. I was waiting in the dealership and the service manager kept me appraised of the progress. In and out in about an hour for an oil service.
James is a great salesman. He calls you and texts you all the time during the sale process. However, once you buy your vehicle, it's a nightmare. When you choose a luxury vehicle, you assume it goes with a luxury service, but not with this dealership. The list of problems I had with my vehicle is very long combined with poor service makes it a terrible experience. Stuck with them for now, but switching to Mercedes as soon as I am out of the lease.
Trust me, you don't want to be their client.
Thanks to James Maclean and the great Team at Birchwood Infiniti for a great experience- loving my new 2020 QX50!
James is a good salesman, but watch out for the games played by the finance team
I came in looking for information, fairly clueless about cars. While it quickly became clear I was not going to be in the market for an infiniti, the specialist, James McLean, still took the time to walk me through the process of car purchasing vs. leasing, the benefits of traditional, hybrid, and electric models, etc. He made the whole process seem much less daunting. Wonderful experience!
I have been Birchwood Infinity customer for the last 6 years, Have an excellent experience, Explain the work completed , and done on time
Staff is very respectful & amicable
Great service and when an appointment is made for oil change at 9am, the car isn't tied up all day. It is an actual appointment.
Only downside is the frequent emails to those who have purchased from birchwood group.
Excellent Customer Service and Manager himself will make sure that the customer get a satisfying deal.
highly professional staff made buying a seemless enjoyable experience. great products and customer service.
Why is it so complicated to book a service appointment with these guys? Vickar lets you pick the day, time and type of service/repair you need right from thier website. With birchwood Infiniti it takes 3 emails back and forth for them to tell you they dont have an opening for date you picked on their website..for a place that sells luxury cars..service is definitely disappointing
I went to birchwood infiniti few weeks ago.
I am not good at english, so i was little bit nervous about buying car.
I needed a used car and i had a car that looks not good.
So, i went to there. At the first time i was waiting at the front. But, nobody cares about me. So i found a dealer. He was kind and he did good. But a man looks like a sales manager is not kind.
So i told him i saw a advertisement at kijiji and i want to buy that car. So i did test driving and dealt about the price.
After applied for finance i went to back home.
Next day, i got a phone call from this dealership.
He said i was declined so i went to there again with my co signer. And i applied again.
The trouble start from hear. I had waited about a week. And i know it does not takes long time like that.
So, i went to another dealership during the wait time.
Another dealership has more reasonable price, warranty , etc.
After one week i could’t wait so i call back to birchwood infinity. They said i was declined again.
But i was approved from another dealership.
If you want to buy used car and you have not a good car for trade in, i recommend do not go there. They just care about brand new car buyer. Or care about looks like have a lot of money.
I had waited more than one hour for every visiting.
It was terrible experience.
I recently had my 1st service work performed on my Nissan GT-R at Birchwood Infiniti. Michael Edic, my Service advisor was professional, informative, and helpful. As a new GT-R owner Michael explained the service performed, future service required to maintain my vehicle operating at peak performance, important warranty coverage, and completed the work on time as promised. It was evident that Birchwood Infiniti treats their customers very well and ensures all our expectations have been met. Thank you Michael!
Jerry Joaquin
Kory our service advisor was excellent! He was respectful & efficient with the our limited time frame as we had unexpected issues with our Infinity Qx80 acting up & sending check engine lights while traveling through town. He was informative and kept us updated along the process and got us on our way quickly.
- Thanks Kory!
Overall, I have had a really poor experience with Birchwood Infiniti over the last few months.
I have dealt with other service centres with other brands of vehicles and, in comparison, I would not recommend going here. It is unfortunate that they are the only Infiniti dealership & service centre in Winnipeg because it is difficult for any other mechanic/service centre to diagnose common electronic problems in Infiniti vehicles. They told me that there would be a “95% chance” that the lights on the dashboard I had popping up would be fixed if I did a $1130 repair (not including the diagnostics I also paid for from them). I paid them to do the repair and it did not stop any of the dashboard lights from still appearing. They were nice during the whole process but being nice doesn’t negate the fact I spent over $1100 on a problem they said would likely be fixed and they did not fix it - refusing to even reduce the price for not fixing the problem. If you live in Winnipeg I would be extremely cautious before buying an Infiniti if you don’t want to spend a lot of money on repairs.
Would never buy anything from Birchwood ever again. Sold me a lemon of a truck under the pretense that there was nothing wrong with it. Had a check engine light on, they couldn't fix it, spent thousands of dollars trying to get it fixed. Do not have the truck any longer. Highly recommend staying away from this not so reputable dealer.
Staff is very accommodative and very friendly, especially Corey and Mark ...super happy customer
Gdih Gdih
Great salesman. Knowledgeable about the vehicle and easy to deal with.
Great staff. Friendly and helpful.
Would definitely recommend Birchwood Infiniti
I recently bought a car from this dealership. People working there are excellent and professional in each and every aspect. They don't force anyone to buy a vehicle from them like some of the other dealerships do.I would also like to say thanks to Drew and Brendan for giving me the best deal possible. It's always a pleasure to do business with Birchwood. This is the second time I am buying a car from Birchwood . I appreciate their business and I definitely recommend Birchwood Infinity Nissan to to everyone.
Friendly staff, free coffee, and great service. Wish it were closer to home...
The sevice at infinity is subzero!! I would've bought another infinity, because I think it's an awesome machine! But because of the poor service I decided on a Mercedes!! Great service at the sales, service & absolutely everything!! Unlike Infinity! I would've given No star if that was an option!! The manager needs to check out other dealerships for a better service!!
Great experience bought a car from outstanding sales person Joe DaSilva
Excellent service... fast and efficient
They had a vehicle marked for $28995. When I got there, the salesperson told me it was a typo and that it should have been $39900. It seemed choreographed to get people in so they can sell you something else.
Thanks for wasting my time and insulting my intelligence.
Michael in service is always awesome. I trust Vince the tech wholeheartedly to work on my car.
10/10 recommend.
Good Service, Friendly staff, Would recommend.
nothing more to say but: my next car is going to be infiniti again for sure
Great Service. I was very impressed with the friendly and efficient service i received when i purchased my vehicle. I can recommend Birchwood Nissan to anyone. Thanks Mervin
Bought a great little used car this past winter from Birchwood Nissan. I had a odd sounding noise coming from the front right side so I stopped by Birchwood Nissan to have them take a look. They made me feel right at home. I got driven to Polo Park on their dime, had a great day shopping, then received a call later that day saying my car was ready to be picked up. Someone from the Birchwood Auto Group's shuttle service department came and picked me up and took me back to the Nissan dealership. No hassles and no worries. Thanks guys!
I came in on a Saturday, without an appointment. It was 2:30 and the service department was closed but there was still a few employees there, one of them was Josh. When I went to him I asked him if they were still open, and I was told no. However I told him how I was on the way to the lake and that I heard a hissing sound from the tire. He still came out and looked at it and found a screw in my tire and went to find a tech, Jeff, who came out and stayed late to fix it for me! This is service that blew my mind and I would recommend both Jeff and Josh to everyone!