There is a lot to improve on at this business. This is out of my norm to go and back talk a company that is fixated on helping people. However, i did not want to do nothing and not discuss the actions that had occured a couple days ago.
My wife who is not a native english speaker was being helped by Kelsey W. As described from my wife and her brother who's visiting from Holland, again, both their english are not that great and may take longer to understand than the average joe, were being snapped at by a Campus Infiniti representative.
It's dissapointing to hear that Kelsey told my wife to go back to her country as it's not a stuggle enough for her living in a foreign land away from family and friends. This is my home, Victoria, a land of beauty and love, I certainly do not endorse this behaviour in a place that I believe nurtures and grows on acceptance and community.
I am giving Campus Infiniti overall 2 stars - I used to take my 2014 infiniti q50 there and my problems were fixed. However, with all the hurt from the representative - I will take my business elsewhere.
Please do not fire Kelsey as this is not my intention with posting, that won't solve her problems as everyone needs to work to pay the bills, give her a fair warning as well as training, so she can treat customers with patience, respect and acceptance. Look up to Rome who is a great role model and goes out of his way with a contagious smile and handshake.
I will not accept an apology. Thank you for your years of service.
We had a wonderful experience buying our car from Campus. Rome was very knowledgeable on the cars we looked at, answered any questions we had and continuously kept us updated on anything he thought we might have been interested in. He helped us choose a vehicle that was perfect for our family, and has kept in touch periodically to make sure we are still satisfied (Which we most certainly are!)
We highly reccommend Campus Infiniti as a dealership and Rome as your sales assosiate when looking to buy your next car.
We love Campus Infiniti because of the people there! The were there to help us with our decision on which car to buy and they are there to help us learn how to get the most out of it. We just love our new QX50!
Your car disappears into the black hole that is Nissan Victoria where staff meetings are more important than customer service.
Gabe is great however
Took my car in for a oil change a while ago and I was having a problem with the ac blower motor stop working I asked them about how much it was going to cost to fix they wanted $950 for parts and labor the quoted me $350 tor two hours labour and $600 for the parts what I didn't tell them before I asked was that I fixed it myself for $235 for the parts and took me literally removing 3 screws and putting the new unit in and I was done took me 5-10 minutes (it now works perfectly) it only took that long due to the motor being a bit awkward to access morale of the story don't ever trust their mechanics they will blatantly rip you off I will never come back for any kind of service ever again.....
Took my infinity in to campus infinity for servicing for the first time yesterday. Gabe was fantastic-He was knowledgeable, kind and professional. I really appreciated him going out of his way to help me out. I’ll be bringing my car back based on my experience. Thanks Gabe!
I have dealt with many individuals regarding my car issues, and I can safely say that Gabe from Infiniti is one of the most professional and caring individuals I have encountered. He truly cares about his customers and goes above and beyond to help and support his customers. Definitely recommend speaking with Gabe with you're having issues with you car at Infiniti!
We dealt with Rome on this occasion!!! We had already leased 3 previous Infiniti QX60’s and really liked and enjoyed them all!
This occasion was much easier than previously as Rome was SO easy to deal with!
From the first email I sent I noticed that he replied to me within minutes
and he was so professional and helpful I really enjoyed the experience!
I will admit to being quite “picky” as to what I wanted but Rome did not hesitate in the slightest! He and his manager found me exactly what I wanted and I LOVE IT!!! Every timeI get in it, I find something new to experience!! I hope that Rome is still working there when it comes time to renew our vehicle! Thank you Rome for being so VERY helpful and easy to deal with!!!
Sincerely Charlie and Betty Gallacher
Great dealer and awesome staff. No pressure and quick once I made up my mind to buy.
Rome from sales helped us out when we were looking for a new car. He's very professional, so are all the other people we dealt with. We love our QX60 so far!
This is a re-review. I had initially had a bad experience but was pleasantly surprised when infiniti/nissan reimbursed me for some work that was unfairly priced in my opinion, and covered the cost on another repair that I didn't agree with. I admire the integrity you've shown. I left 1 star out due to having to go through this in the first place, but the outcome was a 5 star response.
The guys at Campus infinity Victoria are great! Highly recommend. Gage is a very well spoken, knowledgeable associate and very easy to work with! Makes the buying experience very enjoyable!
Great service and advice from Gage and staff. Gage is super to work with - attentive, stays in touch and knows what he is talking about. Exceptional customer care.
We believe Campus Infiniti is the best place to get the best service and deals available.
This was an easy and effortless experience! The salesmen Gage was fantastic to deal with. Highly recommend these guys, they know their stuff!
This was an easy and effortless experience! The salesmen Gage was fantastic to deal with. Highly recommend these guys, they know their stuff!
Great service for my Infiniti QX30. Courteous staff in the service department.
Gage did a wonderful job addressing all of our needs and concerns. Although there were more than a few hiccups along the way (such as them incorrectly setting up our key, causing a few weeks delay until we got a 2nd set; the incorrect maintenance being performed. etc.) Gage was always willing to smooth things over and offer us various solutions. While we aren't likely to use this location in the future, if we are I would seek out Gage to help us.
My friend leased a Infinite Q50S four years ago. At the end of lease, my friend want to switch to another ago. However, the manager Terry charge him extra money at the end of lease cuz he is not gonna lease another Infinite car. When my friend ask about why charge him extra money; Terry just said “I don’t want to take to you anymore”The dealer and manager only cares about money instead of customer service. Therefore,not recommended this auto shop or buy Infinite from them.
I'm giving this comment cuz of Terry. Over charged two monthly payments and rude to customer. When I called him for refund, this guy hanged me up. Learn to be respectful Terry.
Rude and terrible service, the manager Terry didn’t provide satisfied customer service as a manager. Never ask Terry about the over charge, he will just hang up your call and show his rude attitude.
bad service , charge you lots of money. The manager Terry was very rude to Chinese people. Don't buy car from them.
Every time I call the service department I go straight to the voicemail and have to call back and I mean every time....
Great team! Had me taken care of in such a professional manner! Love my Infinity Q50!! Everything is in one place, from the cars to the financing to the insurance!! Recommend anyone and everyone to go see them.....thanks again guys!! Gage is my man!!!
Truly happy that i purchased my car from this dealer.
Exceptional customer service, I love it. If you’re going for maintenance always ask for Dave, this man is honest and always trying to help and provides a great customer service experience!
Gage Clough and Mandu Goebl have set a new bar for outstanding customer service. They genuinely did everything they could to help us find the right vehicle... including encouraging us to explore other reputable manufacturers of what they were offering didn’t suit our needs. Needless to say, we found the perfect vehicle at Campus Infiniti / Nissan and couldn’t be happier with our experience.
I recently purchased a 2018 Q60, awesome car. Probably the smoothest, easiest experience I've had at a dealership.
Rome was great to deal with, no need to haggle, he got me a great deal up front. The car was full of fuel on delivery, which was unexpected. He came in on his day off with his family to make sure I was taken care of.
I'll be doing all my maintenance at Campus, and my next vehicle will be from Campus as well.
I have just bought my first car last week at the campus Infinite. The salesman Lance had provided really useful and professional advices from choosing the right car till purchasing the car with a very reasonable price. Moreover, the customer service was also superior, because we took longer to make the decision than we expected. However, Lance did not express any inpatient emotions for staying over his working hours. And the entire team was very open minded and flexible when we encountered some unexpected issues or situations. Overall, I highly recommend this Campus and salesman Lance to the people who are looking for a desirable car from both upscale service and professionalism considerations.
My family and I have bought 4 vehicles off of this lot, now, and we have been consistently impressed with Campus Infiniti!
I dealt with Rome for my latest purchase, and he was absolutely wonderful. It took multiple visits to the lot to make up my mind on which car I wanted, and Rome didn’t hesitate to assist me for hours on end. The staff at Campus Infiniti are genuine and helpful, and I will absolutely be returning to them for any more business.
Had a very pleasant experience from them. Rome & the entire team took their best efforts to secure the car I wanted and I'm more than happy when I'm driving this car now. Highly recommended & much appreciated.
I had an amazing experience at Infiniti of campus Rome, the sales man, was great. I had been shopping for a car for the last 4 months and dealt with many different dealerships. Rome was the first one to shoot straight with me and actually acknowledge the fact that I was a person. We came to a solid understanding on the purchase and I can confidently say I left more than happy. They were diligent in making sure I understood everything about my purchase (first major car purchase that I have made) and went over everything in detail. All of that and I haven't even talked about the car (which is tremendous by the way)! Overall Infiniti of Campus provided me a great experience and I couldn't be happier.
Good service. People are friendly. Prices are not the best but not completely unreasonable.
My first experience at Campus Infiniti was fantastic. Rome was a great salesperson to deal with and he made buying a new car easy. He took the time to show us all the features and explain everything in great detail. Everyone at Campus Infiniti was knowledgeable, professional and a delight to deal with. I will definitely be recommending Rome and all of Campus Infiniti to my family and friends.
I didn't only purchased the best vehicle I ever driven but also an amazing relationship with the establishment and the most courteous staff. This statement my feel strong to some but I will never purchase a car anywhere else.
I've never had a bad experience with the dealership. Their staff is very knowledgeable, professional, and personable. Some of the best customer service I've ever had.
Thank you Campus Infiniti for such a quality experience and for your professionalism. Rome explained everything well and treated us fairly. We are Infiniti owners for life now.
A first rate experience! Rome Tewelde was particularly helpful and low pressure. He worked with me to help find what I wanted, and then found ways to help close the deal! I am happy to recommend both Rome and Campus Infiniti, as well as the entire Campus Infiniti team. Everyone that I met, spoke with or provided assistance was great and I look forward to having Campus service my vehicle.
Just wanted to say that we had a very good experience buying a used vehicle from Campus. Rome was a very professional salesperson who didn't pressure or badger us. We were in constant communication throughout the deal and he made sure we were more than pleased with the car.
Would like to add that Doug in the financial office was also easy to deal with and our whole experience was very good.
I recently purchased a JX35 and I can say without a doubt this dealership bends over backwards to satisfy a customer, from my salesperson down to the person detailing your vehicle.
Roland & Layne showed extreme professionalism in both their fields and the service I received was beyond what I expected.