I have story for all the young sales associates. After a month of car shopping, I wondered onto morreys lot. In the am before they had officially opened. I work in the area and wanted a sneak peak of inventory. From inside the building I see an eager sales rep watching me tire kick. Ben Farouzian was that rep, he approaches me with a purpose, to close. He was quick and decisive, informative yet not pushy. I was looking at qx50 and left with a q50. It suite my needs and was a cheaper option both for purchase and fuel. All in all it was a pleasure to work with the staff at Morrey. From Ben to Spencer right to Vanessa in finance. Keep up the good work.
Wonderful. Was able to pick up my truck fully loaded with all my additional parts on and the truck ready to go. Patrick made sure all my needs were met. And Aly was a great with helping me get all the coverage for my truck well in my budget. I highly recommend them
I went to Morrey Infiniti just to look at a car I had some interest in. I dealt with Sina the entire time and I could not be happier with my experience. Not once was I pressured into signing or asked "if we do X will you buy a car today?". Service was fast and honest. Nothing seemed suspicious or out of place. Everyone was honest and straight forward. This was my first experience buying an Infiniti and I will recommend to all my friends and family to look here first for their driving needs. Thanks Everyone at Morrey Infiniti for the great customer service and experience.
Weirdest and worst experience ever buying a car, walked in and received no greetings. Assigned a sales person who never introduced himself, never asked our name or business. No eye contact and 0 smiles. He took our insurance paper and keys (for trade in car) and walked off, didn’t say anything or announce what is going on next. After a completely awkward silent test drive, the person went back into his office without a world and left us in the middle of the showroom. We waited for half an hour sitting there by ourselves, a sales manager (I read the name tag) who also never introduced himself came out asked some basic car questions and left. We were given a paper with bunch numbers on it, the sales person didn’t explain a single thing on it and it is the final offer. Are you surprised we walked out on you immediately?
Great experience again! My 4th vehicle purchase from Morrey Infiniti and the Morrey family and as always, impressed by the service provided by all departments of this dealership! My QX50 is a dream to drive and highly recommend this sporty SUV. Special shout out to David Chung for his continued support over the years. Professional and always accomodating. Highly recommend purchasing your next vehicle from Morrey Infiniti!
I recently purchased my Pre-used 2018 INFINITI Q50S with them and couldnt be more happier that I chose this company! Ill definitely recommenrd it to my friends and family.
Hands down the best sales person I have ever had was Sina. He was very knowledgeable, polite, patient and helpful. He let the SUV sell itself and was never pushy. He gave very useful info on all the vehicles I was interested in. Once I chose my SUV he put me in the hands of Monica and she has been the best finance person I have worked with. Morrey Infiniti is all about the customer and their experience and less about making a quota. You can tell they’re confident in their vehicles in a way that lets you, the buyer, not be ambushed or pushed into a decision. This has been my favourite experience out of all the vehicle I’ve ever purchased. I’m sure everyone is great there but I will definitely ask for Sina in the future. He sat with me for over an hour after I had paid for the SUV, showing me all the bells and whistles of the vehicle until I was confident in how it worked. 5 star plus rating.
Very good service End good dealership Thank you for the help and good service
Sina Fowzi
I recently purchased a 2021 Infiniti Q60 red sport coupe from your dealership.
I want to take the time to let you know that Rob Husain, Jeff Kao, David Chung, and Aldwin have treated me so well and addressed all my concerns. They are amazing employees and in my opinion, are valuable employees to Infiniti. They understood all my concerns and ensured that every aspect of my concerns were addressed. I was beyond exceptionally impressed with their hard work and dedication.
They really showed me they cared about my concerns. Their customer service is just amazing and exceptional. I was very very happy and impressed. Probably the best customer service I have ever received.
Jeff K. David Chung, and Rob H. took really good care of me. You have phenomenal employees. Make sure you give them a good raise and a good bonus! Best dealership in town.
I would give them all 10 stars!!!
I do appreciate the help from Michael, who have almost satisfied my requirements of the car I like. I guess we've already had hundreds of texts in terms of my questions lol. He is really patient and nice! And the manager is also nice!!!! I got what I want from Morrey Infiniti! The only disappointed thing is that I could not lease due to my study permit. Anyway, I own this car lol.
I’ve had a few bumps along the way with Morrey Infiniti but I have to say that they’ve redeemed themselves with outstanding service levels and Vonn Chan has been great and professional to deal with. I also had a great experience with one of the service managers at Nissan. Their cars also are very good quality and I’m now driving my 3rd QX60. I would recommend these vehicles for someone that prefers a bit more space, growing family and some luxury features.
I had a fantastic experience buying a car from Morrey Infiniti. Ben the sales manager we dealt with was so knowledgeable, personable and professional. I would highly recommend any of my friends and family to see Ben. The whole process from sales, financing and insuring my new vehicle was fantastic. HIGHLY RECOMMENDED!!
Awesome. Ben was great, knows his stuff and was awsome. Good pricing and fare trade in values. But most of all not pushy and make u comfortable
Great experience buying a used car with Ben, as well as all the other staff we interacted with throughout the process. Ben knew about the car, made an effort to connect with us and answer any questions we had, and made the whole deal as smooth and quick as possible. He even installed the license plate for us while in a suit, it’s always a pleasure to do business with people who truly are passionate about their job! I’m really glad I chose to buy a car from this dealership.
100% satisfied with the sales and Finance service from Spencer and Candice. Very professional and love my new QX50😀
Been looking for a reliable car for my son, so he found this 2016 Lancer SE Ltd. Sent a message on fb market. Within 2 minutes Vonn Chan called us back. Within 2 days the transaction was completed. Came home with the car that my son wanted and reliable. Make story short customer service is above and beyond my expectations. I would like to thank all the staff that help us. I will definitely recommend them
From the very start Ben was friendly professional and very helpful. He provided clear transparent information and even when there was a hiccup (Caused by me the customer), he jumped into action assisting with a smooth solution. I couldn't be happier, including continued support/follow up.
Sales (Ben) really helped me out a lot with getting best deal for me to be able to purchases my favourite car. When we picked up the car Ben took his time detailing the car and getting it to be in best shape before we drove off. He answered all the question we have and took his time for us to be comfortable.
DROP BY AND MEET BEN FIROUZIAN! I went in to purchase my very first car and Ben made it an absolute breeze. He is extremely patient and kind, and really takes the time to walk through everything with you. Doesn't just want to sell you a car, but truly wants you to walk out happy, and I sure did! If I could give 1000 stars on here I would. I cannot recommend him enough.
Just purchased an Infiniti Q50 from Morrey Infiniti Burnaby and experienced exceptional service and care from Ben Firouzian. He was friendly, honest, knowledgeable and kind. Took the time and went beyond to make car purchasing a breeze for us. We left feeling very good about the amazing car and service provided. Thanks Ben, we'll definitely be back next time!
I would like to thank Vonn Chan and Ben F, for taking the time to help us get our new vehicle, they understood my situation and were right on it, they took there time and went through everything with a fine tooth comb. In all my years dealing with Nissan I would say this was the best, I felt cared for and valued as a customer and a person. Again thank you so much for all you two did for me and my family, by providing us with a gorgeous vehicle that we feel safe and secure in. I would and will recommend the Still Creek location to anyone looking to find a good vehicle and not feel like just a sale but a person.
Can't say enough good things about Ben and the team at Morrey Infiniti. Saw an ad for a QX50 I was interested in that seemed honestly too good to be true. So I called and was immediately connected to the sales manager Ben who was kind, helpful and totally honest and straight forward right from the start. When I went into the dealership to discuss my options I laid out what I had to work with and together we found a deal that was amazing and worked for my budget. Everyone I dealt with was wonderful. I had no reservations or second thoughts about the process or the car. Even after I drove off the lot Ben checked in with me to make sure I'd figured everything out and was happy with my purchase. It's a great place to go browse and ask questions without feeling any pressure. When you're ready they'll be happy to work with you and find what you're looking for. I highly recommend this dealership.
Great customer service and overall a very professional dealership. I browsed on the web, sent an email and got an immediate phone call from Ben Firouzian. My previous experience 4 years back was not great, and Ben assured me of high service standards. We then set up a time for the test drive and the car was ready for me when I walked in. That was a great first impression. In less than two weeks we closed the deal. Part of my deal was done through texts and phone calls and everything was as discussed when we went to pick our vehicle. My wife appreciated how very courteous he was and answered all our questions. He even recommended we come back with any additional questions after a week of driving. Ben is highly knowledgeable; makes you feel like a valued customer in every possible way and asks relevant and specific questions to build a great package. He was straight forward, consistent and ensured we got our preferred model. Overall an awesome guy who worked hard to win the business. I would highly recommend him and Morrey Infiniti. Thank you, Ben and team, for your amazing top-notch service.
Great experience, Ben F took great care of me and I felt he was a genuine honest guy. I was impressed with the service and very happy with the car. I was particularly impressed when he rolled up his sleeves and detailed the car for me while wearing his suit. He has a passion for cars and it shows, details matter it was good to see they matter to him as well.
My experience with the team at Morrey Burnaby was outstanding! My salesman, Ben, the finance manager, everyone there were friendly, helpful, considerate (they even offered me lunch- who does that? Lol) and treated me with great respect. I feel Ben went over a above what any normal person would expect and he worked magic to make sure I got the deal I wanted. I will definitely be a loyal customer to this dealership for years to come! If you're in the market to purchase a Nissan or Infiniti I would definitely recommend this dealership.
Recently got Bmw 430 and Ben F is the reason. Great guy , he knows how to help someone. Just went to have a look as i was planning to change my car and boom same evening driving my new car , Got a good price for trade in as well. One of my best experience at any car dealership. I highly recommend Buying a car from this location. Thanks again Ben.
I've been leasing vehicles from Morrey since 2007. This time around I was assisted by Ben Firouzian. As is usual for Morrey Infiniti, Ben was great and took terrific care of me. He helped me pick the best vehicle for my current needs, found me one that looks great, and everything was completed quickly and smoothly. Everyone I dealt with there was great, which after 13 years and 5 vehicles is no surprise. I recommend these guys to everyone.
Ben Firouzian and the team at Morrey Infiniti were a real pleasure to deal with during the recent purchase of my new Q50. Throughout the process, Ben was open, honest, generous with his time, and unfailingly respectful of both my time and my needs. I walked away with the perfect car for my needs, received a very fair price on my trade, am left with an overall feeling of my patronage being genuinely valued by all at this dealership, and would wholeheartedly recommend it for a positive purchasing experience. Thanks Ben and team!
Recently purchased a Q50 from Infiniti, Ben F was my sales representative and he was absolutely incredible. I have bought at least many cars over the years from many different dealerships and I can easily say the level of service and expertise shown by Ben to find the perfect vehicle for myself (and get the best price in town) was second to none. Ben was so amazing that I actually ended up leasing a second vehicle for my wife shortly after. Months after the purchase Ben continues to follow up to make sure everything is still running smoothly. Can not recommend Ben enough 10 stars out of 10!
After 12 years being a loyal infiniti driver, What a terrible experience I have had with Morrey Infiniti in Burnaby,BC. I do not recommend this location to anyone as staff are extremely rude & unprofessional with some attitude problems. In person or over the phone!! They hang up the phone on clients, yelling at them in the store, Unable to deliver parts or services in time as they promised, Booking appointments and unable to address customer concerns. I have no other options, otherwise not even a star!! This location is a joke. Do not trust your vehicle with Morry Infiniti in Burnaby. Its sad to lose a client for life guys!
Update: Since my review yesterday, I have received 2 calls from this location. As you can see the manager responses to my review is that "they don't have any vehicle under my name"!!. Great, then where did you get my phone number to call me directly? Wanted to be proactive or your responses to Google reviews are not accurate?
An other caller stated today that why I did not go in for my appointment yesterday?lol I said I did not book any appointment.Then she said oh sorry it seems we have mixed your paperwork and sorry for my experience!!
As mentioned above, this location is a joke.What a disorganized organization!! I mean what do you expect? when the manager doesn't know his 12 years customer or when the front desk do the mechanic job. I'll let you be the judge.
Myself and my partner bought a used 2012 Ford Escape from Morrey Infiniti with the help of Ben Firouzian. The whole experience was amazing, and all of the staff were lovely. The car is in great shape and very clean. Thank you to Ben, who went above and beyond helping us buy our first car in Canada! He was extremely friendly, knowledgeable, and didn't bat an eyelid to any request or query we had. We would definitely recommend!
2nd lease from this location and i have to say it was seamless! Ben Firouzian was extremely helpful and attentive. These guys go over and above, top notch service! Thank you for making our experience an enjoyable one! Until next time....😊
Bought a used 2014 infiniti q50 here, thanks to my seller Spencer. I am pretty comfortable throughout the purchase process, staff here are all friendly and helpful, they patiently and clearly explain questions that you ask. Overall, a professional dealership. Thanks to Spencer again, he helped me a lot and did good job!
WOW is all I can say ! We just picked up our car from Spencer Morray who came in on his day off, to ensure our time there went smoothly, especially since we are from Vancouver Island. They offered us a ride from the ferry, very comfortable seating while we waited for our car, coffee, tea, & service second to none.
It was a very cold afternoon, so Spencer ensured the car was very warm, the gas tank full, & he even went out of his way To pre—set the navigation back to the horseshoe bay ferry.
The entire staff are fast, efficient, & friendly. While we were getting our insurance, Spencer took the plates and put them on our car. The social distancing is superb, & the showroom is very large, so there was never a time when we were close to other clients.
I’m going to purchase my next car from Spencer, without question. 10/10 .
Thanks Spencer,
Kind regards
Laurie
Ice Feng, Thank you for a great buying experience. Your responsiveness and sense of urgency was very much appreciated. Highly recommend. I am super particular! LOL
It was an absolute pleasure working with Ben Firouzian at Morrey Infiniti, and I mean that sincerely and honestly.
I have bought many used vehicles in my time and more recently had been looking for 6 months or so for the right car. I visited several dealerships, Ford, Mazda, Lexus and BMW before meeting with Ben.
His proactive nature, attention to detail, commitment to his clientel and overall personality is truly outstanding and from my personal experience, he is head and shoulders above the rest and was always willing to go the extra mile!
Thank you so much for a wonderful experience!
PS. I am loving the car :)
READ THIS REVIEW
To anyone who stopped to read this, I have now purchased three cars in three months from this incredible team. As consumers; we all know there are options out there, and everyone will claim to be the best at what they do. That said, this team truly is the real deal. It’s more like a relationship than it is a transaction. There is no pressure, there is only a cordial and familiar approach that’s fosters both comfort and the desire to return again and again for either your vehicle purchasing needs or service requirements. I neither am employed by this dealerships nor was incentivized to write this. I simply believe in giving credit where it’s due, and this certainly is warranted.
To: David Kwan, Mike Vuong, Aldwin and the rest of you.
Thanks for earning a customer for life. The product actually matters less than the people.... 👍
Best place to buy an Infiniti in the lower mainland by far! The management and sales teams are professional, informative and love their brand. Highly recommend to anyone looking for an affordable luxury vehicle.
Such amazing service! Very easy to deal with, transparent, and sincerely helpful. We just got our car recently and we're definitely seeing a longterm relationship with this dealership and with Ben and Vanessa especially. Ben was helpful from the very beginning even until the photo taking with the car. Lol!
There is no one answering emails in their company, I’ve been sending couple emails and got no reply at all.
Took my car in for a service and had wonderful and efficient experience thanks to all the great hardworking staff
Had a great first Infiniti buying experience with the Morrey team. Note if you are going, they are in the Nissan building due to Covid - was very confused initially as there was no-one present.
Gave me a trade in value near market value which was surprising and made the buying experience painless and quick. Will be coming here for my servicing!
Spencer is a very professional sales, he helped me to select perfect car which can meet all my requirements. Also he did very good service.
Another happy customer!!!
Low balled on my trade in by 2-3k. Regency Lexus appraised 2k more than them and burrard Acura was 3k higher without haggling. Ended up purchasing Rdx. Don't u think I know fair value of my car before I bought it in for trade? & now I see you lowered price for the car I wanted. Good luck selling it without CPO!! Plz search Nissan & infinity quality before purchasing one. They arnt what they use to be.
Terrible service. Rushing you all the time. The staff has attitude and uncooperative. I was actually there because my wife wanted to buy me the Q60 as a gift. Well, I’ll tell you that’s not going to happen now due to the service I received by sinad and his sales manager Steve. Terrible service and they keep saying “I don’t know” to the majority of my questions.I would like to talk to management about this.
I recently purchased a new car at Morrey Infiniti through Josh and appreciated the way they were willing to put together a deal that worked for me.
Four months later I had a problem with one tire, and when I called the Service Department and then went in, they changed the tire and solved the problem under warranty in less than an hour.
I went into infiniti in hopes of purchasing a new car and I was met by a fellow named josh curry at first he seemed like a very knowledgeable person but then he quickly turned into this pushy know it all trying to force me into buying a car making. He made it seem like he was doing me a favour. He went on about how he has a Subaru and a 370z and how he puts his car on a race track? When I told him I was not interested in buying the car he became very condescending and made it seem as I was inferior to him and that he was all great I highly recommend to avoid this man child when you visit this dealership just absolutely horrid customer service
Jae at Morrey Infiniti is one of the best sales in Vancouver. Probably the most patient person alive. Takes the time to thoroughly and intricately explain the entire process and makes the buying process super easy and efficient.
Highly recommend!
I got my previous car (EX35) from Morrey Nissan (Now Nissan and Infiniti) and have regular service there for the past 10 years. Over the 10 years, the car had literally no issue at all (other than parts need to change regularly - brakes, filters, fluid... only 1 light bulb burned at 7 year mark) so it makes sense to try out the new QX50 because I need a more spacious and fuel saving car and Infiniti's reliability really impressed me .
Since I already had my previous EX35 bought from them, I kinda know what to expect when walk-in and shopping for the new QX50. The sales person I knew has left but Adam Hsu gave me a warm welcome and walked me through the new features of the new QX50 (EX35).
What I liked about him was he didn't try to hard sell or push me to get the deal done. I have compared the price by calling other Infiniti dealers and also visit CarCostCanada before I met Adam. He was realistic and honest of how we can make the best deal for both of us, very straight forward and no time wasted. I actually made his task harder by asking for a Majestic White exterior with Autograph package, which is very hard to find and usually has go through manufacturer order and will take more than 3 months... (We checked from the inventory screen and there was no such car) Some how Adam find a way to get the specific color and trim in 2 days and we made the deal.
I would highly recommend Morrey Infinti for anyone who loves the brand. And thanks to Adam and Thomas (finance manager) to get the car I love for me. :)
Excellent service. Annie Mai the sales representative got the right car for what we need within our budget!! We have went to different infiniti dealerships in town and Morrey Infiniti is definitely the best price and great customer service. Big thanks to Annie!