Not really impressed with them. PROS: vehicles were well priced. CONS: 1- they tell you NO HIDDEN FEES but, there is a $906 pre-owned vehicle charge (there is basically no explanation for it) 2- I was most definitely not impressed with the sale’s guy “Eddie” in my opinion; he didn’t do a good job, and seemed absolutely not interested in our purchase (even tho we bought 2 vehicles at once) we pretty much sold the vehicles to ourselves (maybe because I was not buying INFINITI), but commission is commission and he got his cut out of my purchase. 3- finance guy was extremely pushy with warranties (If I say NO once, there is no point for you to go and get the next finance guy to explain the same thing to me AGAIN!! I understood the first time, and I don’t need a business degree WHICH I DO HAVE to understand how numbers work). 4- for the 2 vehicles we purchased, they only gave us 1 Key each (NOT CONVENIENT). Would I go back? NO, you can find deals/better costume service elsewhere.
To be clear, the one star attached to this review is only there because it wouldn't allow me to post this without a rating of some kind. I'm not even sure where to begin with this. We bought a pre-owned car from here a year ago, and when I had the car in recently for some maintenance at the independent shop I deal with (whom I trust implicitly), they discovered that the rear brake rotors on the car were not the correct vented ones (required for performance cars), and that the after-market solid state rotors they put on can cause rougher braking, as well as the possibility of the pads slipping away from them. I seemed to recall that Ericksen did a rear brake job on the car when it was traded in to them shortly before we bought it, so I went back to look and confirmed it. I then called their service department to chat about my expectation that they would make good on this mistake/oversight/attempt to save some money by putting on a cheaper product, and was transferred to their Sales Manager Jordan Richard where I left a message on his voicemail stating my issue and expectation. After 3 or 4 days of no response, I called him back, and he shuffled me over to service where I made an appointment to bring the car in for them to 'assess'. Fast forward a week to when I arrive at the dealership with the car, and was given a loaner. The next day I hear from Peter Sukhdeo (Sales Manager) telling me that the rotors are not an 'incorrect part', and that they refuse to remedy their mistake. I chalked this up to the fact that it was Peter whose name is on the work order from a year ago and whose decision it was to go with the cheap, incorrect parts, and that he needed to 'save face'. During the course of the telephone conversation, he actually shared that Infiniti hasn't used non-vented brake rotors on any of their vehicles for well over a decade...but I guess it was perfectly okay to use them on a non-Infiniti performance car they were re-selling. Totally unacceptable.
Set up an appointment for my wife to test drive the car as it was for her. The salesman Dakota was very good and not pushy. Worked hard with myself and the manager Robert (also excellent) to negotiate our price. All was good, bought a QX50 and very impressed with the quality, performance and comfort.
Erickson Infiniti was fantastic. Eddy was very helpful
nice experience.
Great deal from Erickson infiniti,especially Eddy,who is too friendly,upfront and honest in his dealings.He helped me a lot to purchase my Audi Q3.
Highly recommend. Eddy, Courtney and some of the other staff members helped me out when I purchased my 2015 Nissan Altima. Really nice and knowledgeable crew.
To be clear, the one star attached to this review is only there because it wouldn't allow me to post this without a rating of some kind. I'm not even sure where to begin with this. We bought a pre-owned car from here a year ago, and when I had the car in recently for some maintenance at the independent shop I deal with (whom I trust implicitly), they discovered that the rear brake rotors on the car were not the correct vented ones (required for performance cars), and that the after-market solid state rotors they put on can cause rougher braking, as well as the possibility of the pads slipping away from them. I seemed to recall that Ericksen did a rear brake job on the car when it was traded in to them shortly before we bought it, so I went back to look and confirmed it. I then called their service department to chat about my expectation that they would make good on this mistake/oversight/attempt to save some money by putting on a cheaper product, and was transferred to their Sales Manager Jordan Richard where I left a message on his voicemail stating my issue and expectation. After 3 or 4 days of no response, I called him back, and he shuffled me over to service where I made an appointment to bring the car in for them to 'assess'. Fast forward a week to when I arrive at the dealership with the car, and was given a loaner. The next day I hear from Peter Sukhdeo (Sales Manager) telling me that the rotors are not an 'incorrect part', and that they refuse to remedy their mistake. I chalked this up to the fact that it was Peter whose name is on the work order from a year ago and whose decision it was to go with the cheap, incorrect parts, and that he needed to 'save face'. During the course of the telephone conversation, he actually shared that Infiniti hasn't used non-vented brake rotors on any of their vehicles for well over a decade...but I guess it was perfectly okay to use them on a non-Infiniti performance car they were re-selling. I spoke to the parts and service departments at the local dealership that sells my brand of car during this whole mess, and they reassured me that they would never dream of installing non-vented rotors on my car, and that this kind of shoddy workmanship was unacceptable....especially from a fellow 'reputable' luxury brand dealership At any rate, it became painfully clear that neither Peter, nor the higher-ups at this dealership thought it was worth it to spend the $500 to correct their 'mistake', and instead preferred to have an angry client with a car from them with incorrect parts. Not only does Peter's decision to cheap out carry implications that effect the smooth operation of my car, there is a safety issue at work here, too. For me, it's not about the money....it's about the principle of standing behind your work...and owning up to and remedying it when you are caught making an unnecessary compromise that carries negative effects. I will never, ever purchase a vehicle from this dealership again, and suggest that you check out the Calgary Infiniti dealerships when considering this brand.
I bought a car with them a month ago, I'm from Quebec, Mike my sales person and Andryi the director of finance did a excellent job, everything went according to plan, I received my car a few weeks later.
Thx for the excellent service, I would recommend you any time.
Andy
Do not recommend.
My husband and I live 3 hours away from this dealership and we made an appointment to view a specific vehicle in advance. We were told that someone would be meeting us when we arrived and this initial communication over text seemed good. We were sent the vehicle inspection report in advance which we appreciated, and it indicated that there were only a couple repairs needed on the vehicle and we saw what they were. Knowing this information, my husband took a day off of work so that we could drive to Edmonton specifically to see that vehicle. We made contact the day before the appointment to confirm, and were told that a sales representative would be ready for us when we arrived the next day.
We arrived at 10am on the dot and walked into the dealership, only to be told by the salesman that he "forgot all about us." The vehicle was at the back of the lot, and when we walked out to start it up, it wouldn't start. It ended up needing a completely new battery, which the service team replaced, but we did not end up test driving the vehicle until 11:30 (1.5 hours past our appointment time) . Being that we specifically drove up from out of town to see this car, we were extremely disappointed that our appointment was forgotten and no one had bothered to even start the vehicle prior to our arrival. We'd like to note that the mechanic that replaced the battery was very friendly and helpful, which helped a bit.
When we finally were able to test drive the vehicle, the car creaked and rattled over every bump during our short 15 minute ride. There were no suspension or noise issues noted on the inspection report we looked at in advance; had there been anything mentioned, we would not have made the trip to see the vehicle. We had already test driven a same make and model vehicle that had no noise while driving, so we knew it wasn't a problem with all of them. Needless to say, with the combination of everything, we had no desire to purchase the vehicle.
We are extremely disappointed with the way that we were treated as customers (with the exception of the mechanic, who was helpful). The initial communication was positive, but as soon as we got to the dealership it was obvious that our business was not valued whatsoever. Additionally, the mechanical shape of the vehicle appeared to be misrepresented on the inspection report-- had we known about the creaks and rattles in the back while driving, we would not have wasted our time coming in the first place. We have driven 3 of these vehicles over the past few days, and the other 2 showed none of these symptoms.
Infiniti was able to honor their warranty offered to us and their GM provided really good service to ensure that we were happy once they returned the vehicle to us. Really happy with his quick response to our issue as it shows that he cares about his customer's experience there.
Do not recommend to anyone. We agreed on the phone to buy a car for one price, but when we came to pick up the car they changed their mind. It took two hours for us to get there, and it was just waste of time and gas. It is very unprofessional and irresponsible.
Of course coming to a dealership during a pandemic is a different experience. Peter and his staff have this all figured out. Constant cleaning and correct social distancing were the norm here.
The work was done on time and on budget. A pleasant experience all around.
Thanks Mike and Courtney at Ericksen for making the purchase of my new 2019 Q50 last week easy during this difficult time. Mike was great to deal with and provided all the information needed to make the sale with no pressure. Courtney made the finance and closing process simple and smooth. The entire purchase right through to the added touch of delivery to Calgary was smooth from start to finish. Next time I am in the market for a new vehicle I will be sure to get in touch.
Peter , the “ service “ manager really needs to work on his customer service skills . How can you expect his staff to deliver a good experience to customers if their manager doesn’t? OH & they like to leave customer information in their loner vehicles .. ROCHELLE & GRAIG whom have taken out a loner from Ericksen Infiniti this past month . I saw all of your information. Talk about a privacy breach. Yikes !
Bought a used QX60 dealt with Eddy and Courtney. Eddy was awesome no issues pricing was straightforward no playing around. Courtney outlined all the financials and was not annoyingly pushy about the warranties. Altogether was in and out with a new vehicle purchased in under two hours. Great experience, which I have never said in buying a vehicle, had problems with other Go Auto dealerships but not Ericksen.
Had a great experience with these guys! Very organized and knowledgeable every step of the way. Did not dilly dally or waste my time in any way and gave me a great deal. Most satisfying experience I have had with a dealership by far.
Recently brought a vehicle to the service department. Everything about my experience was great, i was greeted by many members of their welcoming team. The Service Manager Peter took care of my appointment and his service and professionalism through out the entire process was superb. I will continue to bring vehicles here for repair.
Just recently purchased a used vehicle from here and must say the service here was excellent. The salesmen and all the staff I met there are extremely friendly and aren't to pushy. Everyone there made my car shopping experience easy and simple. I highly recommend this dealership to anyone looking for a new or used vehicle. Excellent group of people there.
Great service! Very quick and informative. I was a little late for my appointment and I missed the shuttle but Peter the service manager helped me out and arranged someone to shuttle me to work.
It was my first time buying a car from a dealership so I had no idea where to go and where to begin. I went to a few other dealerships and I did not get the same amazing customer service as I did at Infiniti.
Dakota Stout was phenomenal. Super friendly and willing to go above and beyond and wasn’t trying to push me into getting something I didn’t want.
Matthew Reid the finance man was very friendly and tried to do everything possible to help me stay in my budget.
All around a great place. I know myself and my family will be going there again for any future cars needed.
Thanks so much guys!!
Son bought a car from dealership - tire tread on front is 4/32 and back is 3/32. Manager only offered 10 percent discount for new tires. I’m surprised that In Edmonton with our winter conditions and roads that this is an acceptable pass for Erickson Infiniti -thought their standards would have been much higher.
Update
Spoke to the General Manager and was able to come to a resolution. GM Robert was easy to talk to and helpful with my concern. Took the time to listen to my concerns and offered a reasonable solution. I give the GM and front reception a 5 star but the manager from the initial incident a 1 star.
I came in to trade in my existing vehicle to purchase a new Q50 and the experience was fantastic. Low pressure sales from Alex and Kevin and they focused on what I was looking for in my next vehicle. They were able to work with my budget and I couldn’t be happier with my new Q50.
Keep up the good work I highly recommend this dealership!!
Everyone was friendly. Place was extremely hot in the sun, but overall not a bad experience.Catered to my special needs son. Allowed him to explore and even ride in our new car for the test drive. Extremely accommodating. Will definitely be getting our next car from them
This was by far THE best experience we’ve ever had with a dealership. Dakota Stout, the salesperson we dealt with, went over and above to make sure we were in the vehicle we wanted, and that at the end we got to take her home!!!!
Definitely recommend not just Dakota, but the entire team, including Matthew Reid who finalized the deal!!!
I always enjoy coming to this dealership for service. It’s never a hassle to go there and I appreciate getting a loaner vehicle so I can go along with my day. Kiri, one of the advisors really helps me decide what is actually needed on my G37 and Peter the manager is easy to approach. My vehicle is always well taken care of by the technicians and I trust their expertise.
Great environment. No pushy sales. Eddie assisted me with info on a particular model. Would have never thought Infinity but they are in the running.
Purchased my first Infiniti from Michael at Ericksen Infiniti. I agreed to purchase, site unseen, and was impressed with the everything. Any questions and concerns I had were addressed and dealt with immediately to my satisfaction. This is a big purchase and I appreciated the smoothness of the transaction. I live in Calgary but will service my vehicle here when I am in Edmonton.
It was an awesome experience dealing with Eriksen Infiniti. Dakota, You are the MAN! he worked really hard to trade up my old Nissan and helped me upgrade to a Q50. Everything was done the day itself and drove the car right off the lot the same day. Thanks again for the awesome service you guys have given .
Coming to Ericksen Infiniti was my very first luxury vehicle purchase. Oliver Brown was pleasant to deal with the entire time. He explained the features of the car and told me about the common issues with the car right away. He was very transparent and was upfront with my questions and concerns. He never pretend to know anything he would let me know whether or not he was 100% sure about the information he was giving me. Also helps that Oliver is English so his accent made everything he said sound twice as intelligent. Becker the sales manager was great, he differently enjoys his job and wants to help people the best he can by giving us a great deal for the car. Matthew in finance was amazing, he made everything very smooth from the deposit to the signing of delivery papers. All in all I would recommend Ericksen Infiniti to anyone that is looking for a new or used Infiniti. They did everything they could to reduce the headaches of buying a car normally, I am enjoying the Q50 so far and I've yet to drive it long distance. Thank you again Oliver, Becker, and Matthew for your help! I'll definitely be back down the road to trade up!
Great purchase experience. Dakota worked hard for my business and he was great to deal with. Not pushy but ...thorough enough to close. I would repurchase from Ericksen / Dakota.
Purchased vehicle back in June and had a great sales experience. Thank you Oliver, Kevin and Matt! Service department was also very good and efficient. You can tell service advisor kiwi is very organized and follows things closely. Overall great experience at this dealership.
Hello,
I would like to pass on my thanks for providing such a positive purchasing experience. My wife and I would recommend your dealership to our friends. The level of professionalism from your staff was appreciated Dakota was in my opinion excellent and made the entire experience positive.
Regards
Kevin
Eddie Kaushal is the greatest sales person ever. He helped me so kindly while other Dealerships tried ripping me off, Eddie got me the best deal.
I bought the vehicle over from out of
Province and I could never imagine such a smooth purchase. I highly recommend him.
Great experience.
Got the car in my budget. Great staff. They understand your needs. Harnoor was great. She helped me in selecting my car, have great knowledge about used cars.
I had an amazing experience with my Salesperson Eddie. He had me in and out with my dream car in a total of 3 hours. He asked what I wanted and delivered no less with my budget. Will definitely go back here. Compared to South Infiniti I will drive the distance just for the amazing service.
After purchase of vehicle, I came to know that what they publish on website (3.99 interest rate on used vehicle) is totally wrong and false advertising. I am really upset with this, and also I came to know there is only one set of key comes with the vehicle, and remote starter doesn't work. I had been customer with GoAuto for 8 years and purchased and trade-in couple of vehicles but never had this experience.
Not positive note: Ericksen had given me good trade-in value for my vehicle. My salesperson Sam S. is truly amazing he was able to pull together a great deal for me!!!
Eddy is the best no pressure sales representative in the business and Matt made the financial transaction simple and informative. If you’re looking for a great car shopping experience from the beginning stages to the finish line.....look no further, Ericksen Infiniti makes car dreams a reality.
I’ve had 5 cars from Ericksen Infiniti and my experiences with the service department have always been awesome! They even vacuumed out my interior and wiped down the dash after my oil change. Always top notch service and the sales department is awesome too! My salesman from before even made me a cappuccino and fresh baked cookies while I was waiting. Thanks Mike T!
Nice dealership that takes very good care of their inventory. My wife and I took a couple of new SUVs for a test drive and our sales person Oliver Brown was both professional and hospitable. He was also very friendly and we didnt feel pressured. In the end we didn't make a purchase having decided to put it off till next year but we will definitely be returning here because I WANT to give them our business.
We recently purchased a new QX50 at Erickson Infiniti and we’re extremely pleased with both the vehicle and the sales experience. Knowledge, fair pricing and a friendly atmosphere made for an enjoyable afternoon without being pressured into buying. As for the car...Wow! Enough said. 😊👍
I have to say that dealing with Ericksen on the purchase and trade-in of a couple of vehicles has been amazing. My salesperson Mike T. is truly amazing he was able to pull together a great deal for everyone!!! They were able to get me the two vehicles that they had in stock. Courtney W. was amazing as well, she explained everything very well. I would recommend this dealer to anyone looking for a vehicle.
I have been dealing with Go Auto dealerships since I bought my first car on my own, and it has always been a great a experience; in fact, each time they outdo themselves.
I recently purchased a gorgeous pre-owned 2017 Infiniti Q60 Red Sport 400 from Ericksen Infiniti. The experience was flawless from test drive to delivery, and I literally picked the vehicle up the day after I test drove it. I went with my friend one morning before work to test drive it without any intention of signing anything that day, but I fell in love with car and had to have it. The salesman, Mike, allowed us to test drive the car on our own which was great, as it's annoying having a salesman breathe down your neck when you test drive a car. We were then able to work out a deal that was mutually satisfactory, and I placed my down payment and submitted my information to finance before heading to work. Very efficient.
Matthew, the business manager, sent me the car's information that evening so all I had to was provide it to my insurance company. He took care of everything else, including registering the vehicle in my name. I have to give a huge shout out to Matthew as I have never had a better experience with a business manager. It is their job to sell you a bunch of addons that you don't need but he was fully transparent in telling me what he thought was a good buy and what wasn't for my particular case, and it matched up exactly with what I was thinking. There was no pressure.
Also a big shout out to Jack who showed me all the features of the car and helped me set up my phone and get everything personalized to my liking. Very pleasant.
Overall these guys know how to do business and make a deal and other dealerships could learn a lot from them. This is how buying a car should be. Nice work guys and thank you, I love my new car 😍
I am really happy with the experience that I had with General Manager (Robert) of this Dealership.
He actually listens to customer and really good with accessing the difficult situations.
I would recommend everyone whoever is looking for car should give a chance to this dealership.
WOW. How do these liars sleep at night? How do they pretend to be a real human being in their homes and in front of their family members? Where is their dignity? Is that it? Just for few dollars extra these people are willing to lose and give up their standards? What do they say to their family members at home after the work? How do they look at their kids face and their wives and husbands? Do these people in Ericksen think that lie will never surface? Extremely two-faced management, sales person, and especially the finance department. Only a stupid person will think that the others are stupid.
This was such a pleasant experience. Everyone went out of their way to be as helpful as possible.
All the staff here really went above and beyond in every way they could. Could not imagine a better car buying experience.
Sam R. in Sales and Matthew in Finance made this the easiest and friendliest experience possible. If I could give them 6 stars, I would. The whole team worked hard to get us the payments I wanted and a car that was beyond what I was hoping for. They were great to our kids and delivered beyond their promises. I 100% reccomend this team.
I have never had such a positive experience when it comes to servicing my car and it all started with the response on the other end of the phone, when I dialled in to book my appointment. I think her name was Ashley, I cannot recall, but she was so pleasant, super helpful and answered all my questions, and was even able to book me in for an appointment that day! Upon arrival I was greeted, which was so nice. My service representative was also so great! She explained the process and then sat me in the lounge with some great refreshments. After the diagnostics, I was told it could take a while and then offered a shuttle ride home. The shuttle gentleman was great and very pleasant. After my car was done, the shuttle also picked me up and brought me back to the dealership. All in all, I had a great experience! Thank you!
They are customer and service friendly and ABSOLUTELY take care of everything in a very prompt and professional level. In my opinion they are second to none. Thank You.
We had a great experience with Erickson Infiniti. Joel Kjearsgaard was fantastic to deal with. He is not pushy and makes you feel totally at ease. He is knowledgeable and helpful. We highly recommend Joel and this dealership.
The staff was professional and knowledgeable, not to mention very friendly and attentive. I have had bad experiences with dealerships before but not with Ericksen Infiniti. They definitely exceeded my expectations. Thanks for the great customer service.
I recently moved to Edmonton for a job, but was recently offered another position elsewhere and will be moving again shortly. When I found out about my job change, I contacted Ericksen Infiniti (Nicholas Farnden) to see if they could help ship my car as I was very busy at work and didn't have a lot of time to take care of this. To my pleasant surprise, despite being here temporarily and having never purchased anything from Ericksen, Nicholas said he would be happy to help! He has been just awesome and really gone out of his way to help me. He has been courteous, friendly, and always gets back to me if I email him with a question or concern. I don't imagine there's any profit involved. I think he's just a good guy who wants to help someone out! I can't express how much I appreciate it.
I also went in for an oil change today, and it was my first time really seeing the dealership and speaking with staff. Everyone was friendly and the service manager was especially good. I am very anal about my car (like many other G owners out there I'm sure) and had some requests with regard to the oil change, and everything was done exactly as I specified. I am always anxious going to a new dealership because you hear these horror stories on internet forums about errors and damages...etc, but Ericksen was great. If I were staying in Edmonton, I would definitely be taking my car to Ericksen.
The staff at Ericksen Infiniti was communicative, helpful, and honest. I have had very bad experiences with other dealerships, and was relieved to find the staff here genuinely helpful (no pressure and no sleazy sales techniques). They offered me an excellent deal and worked hard to get me the best financing options possible. I would definitely buy from Ericksen Infiniti again.
Definitely a great place to buy a car. Jason is the internet sales manager and was great to work with and made the experince great. After searching a lot of dealerships for a vehicle it was such a pleasure to purchase our vehicle here. I will recommend this place to all my friends.
Was a great experience assisting my parents to buy a vehicle. Great service and the delivery of cookies to their house, after purchasing a pre owned vehicle was an amazing touch !!