Spoke with a gentleman named Devon. He was right up front with me on the final cost, and not all those hidden costs. This I appreciate. Thank you.
Alex Mckerchar was great during my visit at Hyundai lloydminster. He was very welcoming and has positive attitude. Thanks buddy, I love the Elantra 2022, love the features and looks of it. Thank you buddy for helping me and for explaining me everything well about it. This guy would answer you even on weekend hahah thanks man, I appreciate it a lot.
Once the sale and survey is finalized, have fun trying to get through to anybody besides reception. Its either nobody is available and will "call you back" which they never do, or you sit on hold for an amount of time like its intentional until you hang up. Ended up calling West Edmonton Hyundai for a concern I had. Shouldn't have to drive 45 minutes for a 30 second question and answer
Quick courteous service. Purchased last 2 vehicles there.
Will never go back. Service department was horrible. I went in for an oil change and an issue that I was having with my car that I recently bought from this dealership. When service department went through what I was there for, I was made to feel like I was being questioned if I’d be able to pay this…I was never asked if I had gotten the service agreement for oil changes when I purchased the car or the thought that my issue may be covered under my warranty. Instead the I was told matter of factly that an oil change is $… and having my car looked at would be $… and this would be out of my pocket.
Being a person of colour, you can feel when something is “different” and I definitely felt this. Because of how I was treated I told them not to worry about my issue with the car and to just complete the oil change.
I left feeling defeated so when I received a call from Hyundai to see how my services went, I was honest about my experience and was told that the matter would be looked into. Later, I received a phone call back assuring me that what I thought I felt didn’t actually happen.
Thanks for the gas lighting Hyundai…
Daughter bought a taillight lightbulb from the dealership which they said would be the right one but it wasn't. So instead of doing the right thing replacing the bulb, or giving a refund, they said because I didn't return it in 21 days that it will come out of my own pocket, which means I have to buy the right one and keep the old one. Don't buy a vehicle from these crooks.
After serious disappointment and a credit hit from hell at a dealership in Edmonton, Alex and Cole had me in a vehicle in a week. I appreciate all their hard work!
Love the staff here. Friendly informative and very helpful!
Great experience !
Polite salesman but none of their advertising was actually available.
Owen did an amazing job helping me get a new vehicle. Adelle in financing was awesome and she's super funny
Have not bought or traded any vehicles at this location. Service department has been very helpful and gets the job done the first time. Facility is very clean and laid out well. Met with 1 sales rep (Carter) who provided me info for a vehicle I was interested in without pressure to buy. Would recommend him and the dealership to others based on current experiences. 4 star as I have not dealt with the sales/finance department to rate. Would update after.
Horrible management. Manager yells in front of customers at his sales reps. Belittles customers. If management changed it would be a great place to purchase a vehicle. Would recommend going to any other Hyundai dealership.
Great sales and service staff, would highly recommend visiting for a new or used vehicle purchase.
A family member unknowingly signed a deal on a demo car that was overpriced and had an additional $11,000 of so called “winterizing” add ons. Be careful buying a car here they will steal you blind.
Very satisfied with my recent buying experience here. Staff were very helpful and accommodating and I am thoroughly impressed with my purchase.
Proceed this caution when buying a vehicle from this dealership.
The salesman, Brandon was great! Quick to answer questions and eager to help in any way but we decided not to follow through with our purchase despite this at no fault of his.
Just make sure you really read your sales contract before signing as there is no accountability and the "finance director" who puts the deals together is sketchy AF.
Sales team was great and very thorough. Tammy, the service advisor is extremely rude and unprofessional. I would not recommend talking to her. The rest of the dealership is amazing!
Brandon and his team did a great job finding a used vehicle for me. The vehicle is in great condition and having it delivered to Saskatoon was very convenient. Will recommend and will definitely call Brandon the next time we are looking for a vehicle.
Nothing but great experiences! Have purchased 2 vehicles from Lloydminster Hyundai! I highly recommend dealing with Brandon Blackmore, he's knowledgeable and very attentive!
Love the service and love the people, thank you lloydminster Hyundai.
Carter is a great honest guy. He went out of his way to cater for my vehicle needs and did a great job. Im super happy with my new to me car.
Good service. Friendly staff.
Liked the customer friendly service. Highly recommended to try them.
Amazing staff. There were so helpful and polite. Definitely will be going back to their place of business.
Took my sante fe there due to a rattle in the front end. Paid a bunch of money they said it was fixed and good to go. Not even close to be fixed still has the exact same rattle in the front. Their mechanics are obviously not good at their job and the place is a complete rip off. Tried contacting them to complain and let them know they didn't fix my vehicle and they will not respond! Would not recommend them at all! Horrible service and expect your vehicle back doing the same thing it was when it went in!!!
Dealt with Brandon Blackmore in the sales department! Knows the vehicles well, and was eager to help me get the deal i was after! Will be sending friends and family for sure! Great experience overall.
Thank you guys. Happy with our purchase. All staff are friendly and very knowledgeable.
Very happy with our experience. Staff are friendly and knowledgeable, pre-approval and financing was fair and painless, and the quality and features included with their vehicles is very impressive.
i got a car with them and they said the car was in proper condition but when i got it the check engine light was on and the front right headlight keeps going out and now that the weather is getting warmer i turned on the ac and it dosnt get any cooler, now im worried what else might not work with it and when i brought the first two issues up, they wouldnt do anything about it
Very good experience here would like to thank especially Brandon and Adelle. All the staff was nice. Everyone seemed so excited for me was a great experience
We recently purchased a Tucson from Brandon (salesmen) he was great to deal with and so was the other staff there, will definitely be return customers at Lloydminster Hyundai. -- Myles & Chelsea
New building is nice. Staff knowledge is average. Customer service from the sales associates could be much better. Purchased a car, and when trying to confirm some things afterwards I never received a reply or anything. This includes accessories that I paid for but were not delivered with the car. Terrible follow-up customer service. Don't buy from here.
I am going to retract my previous review of horrible
After a horrible experience with Cole I was left feeling mad and frustrated and not wanting to business with them ( no I would not deal with Cole ever )
Ryan the manager and Brandon a sales associate made good .. they were courteous , helpful , professional and went out of their way to find me a vehicle that was in my budget and they fought for me to get a better interest rate since I could not get the normal low rate . I would recommend them 100% and Brandon is a fantastic young man to deal with ..
So thank you Ryan and Brandon for helping me and reversing the horrible experience I had with Cole ... your dedication and thoughtfulness went a long way with me
Had some issues with one of the Sales people at first, then Ryan, and Brandon stepped in... They were courteous, professional and made me feel like I was important to them. I really appreciated the help they gave me in order to purchase my vehicle. I can not thank these two enough for pushing through for me.
Girlfriend went there about new vehicle. Just went with her. They are all friendly people there. A young man named Cody or Cory works there. He used to live in Vermilion. Nice helpful young man.
Helpful and friendly staff!!
Awesome service, always get parts same day. They serve great coffee while i wait. Comfy chairs, always clean. 5 stars. Would vote 10 if i could. Well done Hyundai
Great service and staff. Very clean washrooms.
They were friendly, informative and polite. Great service
Great staff and pleasant environment.
Lloydminster staff provided outstanding service! Staff was knowledgeable, friendly and efficient. My questions were all answered respectfully, paperwork was completed in a timely manner and my vehicle was everything I expected. I would highly recommend Lloydminster Hyundai to anyone looking for a vehicle! Thank you for the terrific experience!
I can't say enough good things about Lloydminster Hyundai! Not only were they friendly and easy to work with, they were also careful, thorough, and committed to making sure I got what I needed.
As a single mom, one income, I needed something I could afford. Not only did they find me that, they found me one with more upgrades than I had hoped for and an amazing 8 year warranty. They truly went out of their way to make sure I was looked after, and made me feel like we were on the same team.
Thank you Carter (and Ryan!) for making my car buying experience so low stress!
I don't have any complaints about lloyd hyundai's staff or vehicles they are all great
Bought my first dealership vehicle from here and was walked through every step of the process by the sales associate who answered every question I could think of. The selection was slightly limited but it was thoroughly explained that if I was interested in a vehicle they didnt have on site, that it could be brought in for me to look at as well. The staff was very straightforward and knowledgeable in both the vehicles being sold and the costs associated with them that made me feel confident in the purchase of my vehicle.
Shortly after the purchase I began experiencing some problems with my vehicle where the cause was relatively unknown. The staff was very straightforward and explained every step of the process to me and the problem was repaired in a timely manner.
Overall very satisfied with the service from the sales associates as well as the management team.
I've had nothing but issues with this dealership.
My Santa Fe was initially brought in because I was told the fluid levels were off by an oil change place. The Lloydminster Hyundai "fixed" the issue and charged me ~$200 for the fix. Two days later the engine seized. For a vehicle that was very well maintained, this is very fishy. The service staff couldn't explain why this had happened.
Thankfully my vehicle is under extended warranty so the block was replaced mostly free of charge. When I got the vehicle back, it was running very rough for having a new engine! I took it to a dealership in Edmonton and they found that a pipe had not been connected during the block install. The Edmonton dealership fixed this for me at a reduced cost but said that the Lloyd dealership should warranty their work.
At this point, the Lloyd dealership owes me money for a part that was covered under warranty that I paid for up front and a car rental that they said was covered under warranty. In addition, I have asked for the fix I had to pay for at the Edmonton dealership to be reimbursed since this was due to their negligence. I have contacted the dealership MANY times and no one will return my call or help me. I've not filed a complaint with Hyundai Canada and am waiting to hear back from them.
UPDATE:
After much hassle, I finally received a cheque from Lloydminster Hyundai at the end of August. My vehicle was in their shop in March so that's 5 months later. I was paid in full for a part that was covered by warranty which should have been reimbursed right away but wasn't. I had to call Hyundai Canada to confirm that the part was indeed covered as Lloydminster Hyundai kept claiming it wasn't. I was reimbursed for my car rental which was also covered by warranty.
Lloydminster Hyundai provided an additional $100 to compensate their mistake that I had fixed at an Edmonton dealership (cost of $250).
I maintain my position that Lloydminster Hyundai has horrible customer service and shoddy mechanics. I would never deal with them again.
I own Hyundai Santa Fe 2014, using 2 years and didn't have any problem yet :-) :-) and really happy with service and quality
They overcharge and underestimate... When you tell somebody a bill is going to be around 220 (and that's after already calling and saying the work is going to be more than the original estimate) - then that's how much the work should cost. Surprises of 50.00 over the estimate aren't going to break somebody financially but do leave a bad taste in their mouth...
Awesome Staff! Best service. Highly recommended! Love the smiles on your face and the friendliness, I will definitely tell all my friends about the experience. Thanks Lloydminster Hyundai!
Lloydminster Hyundai made buying my new car a very comfortable experience . All the staff members that I dealt with were friendly and very attentive to all of my questions and concerns. They helped me find the best vehicle for my budget, and months later, I'm still very pleased with the service and customer support I have received. I would highly recommend anyone who's new to buying a vehicle to visit Lloydminster Hyundai.
I purchased my Santa Fe from Lloydminster Hyundai and that is truly one of my best experiences to deal with an amazing team over there. I am extremely pleased with the fantastic service I got. The staffs are very professional and friendly. I would recommend this dealership to everyone. They are just awesome to deal with!!!!!!
Thanks Lloydminster Hyundai
Brought my Corolla in for a oil change. I have a coupon from them for oil change. They said dont have specific oil in stock and have to order them. Waited 2hrs for just oil change and came out with a bill of $110. Never paid this much a oil change on a corolla absolutely horrible service and not honest at all. Don't deserve a 1 star rating. Never come back again