My service experience with Jim Tran was amazing! I would recommend him to family and friends.
Can't say enough about my positive experience buying from this dealership! I had been to another Hyundai dealership in my area (I was set on a Kona) and was disappointed by the sales tactics that were employed there. After my negative experience I contacted Schlueter Hyundai and I dealt with Jimmy Tran. Jimmy was polite, informative, and immensely helpful from my first email to final handshake when I bought my Kona. Highly recommend visiting this dealer if you want transparent and honest service. Thanks again Jimmy!
Had a great experience here, esp with Patrick! Could not recommend more highly.
This is the second vehicle my family has purchased from Schlurter Hyundai. All of the staff was wonderful from the front desk to the lady at the back for financing. Our sales person Jimmy was awesome and went above and beyond our expectations. He even came in to meet us on a day’s vacation. Four days after I picked up my new Santa Fe I was sitting in a parking lot panicking because the car was honking and I couldn’t remember what to do so I called Jimmy. Not only did he answer my call but he calmed me down and walked me through what to do over the phone. That to me is going above and beyond. I would absolutely recommend this dealership and especially Jimmy to my friends and family to purchase a vehicle.
I had a wonderful experience at Schlueter Hyundai - they were able to process my deal quick and efficiently! Staff is friendly and really knows their stuff! Thanks Schlueter :)
Jimmy Tran is an excellent sales guy. I did a tonne of research online and peppered him with questions for days. He answered everything with a smile the whole way through. I definitely recommend him and the Schlueter team.
Jody hooked us up with a great deal on a great SUV. Would definitely recommend. Efficient, hassle free and awesome to deal with.
Keith Gerber is a great sales consultant. I bought my first new car there. I am very happy I made the decision to go with this dealership. Everything went quick and smooth. I am very excited!
We had the best experience with all members of Schlueter Hyundia motors in Waterloo. We recently bought a new Santa Fe and am very pleased with sales team. They work together to fullfill all our needs. Will definitely go back and recommend highly
Great experience! Kevin Kauk was extremely professional, I Would definitely recommend this dealership to anyone looking for a great deal with exceptional service!
I was looking for my first car and worked with Keith Gerber! He was great and super helpful during this process! I love my car he helped me find! If you’re looking for a car Keith is the perfect guy to help you!
Great place to buy a new Hyundai! Patrick Garrasto is an excellent salesman - knows the models inside out and lets you take everything at your own pace. It was our second time buying from him and was another great experience.
Excellant service and staff. Very happy, we've bought our last 4 vehicles from here and worked w Shestin each time and had a great experience. Highly recommend Schlueter Hyundai
Excellent team at Shlueter Hyundai. No pressure, honest team. Thanks to Shane, Shestin and Jeff for making our Covid-19 buying experience stress free.
This was my first time buying a car so I was obviously excited but very nervous. My family has bought cars through Keith Gerber before so I went with him as well and it went very smoothly. I was stuck between 2 different cars but Keith was able to answer all my questions and concerns (there was quite a few) and I was able to find the perfect first brand new car for me. I would highly recommend Keith and everyone at Schlueter Hyundai whenever looking for a car - they are very knowledgeable, patient, and super friendly and whenever I need another car, I would definitely go back and work with them. Thanks Keith for helping me find my Tucson!
I had the pleasure of dealing with Keith Gerber when purchasing my new (to me) 2016 Hyundai Elantra last week. I really appreciated his time in showing me my options and listening to my needs, without pressure. I'm very happy with his service and communication throughout the process! I recommend Keith and Schlueter Hyundai to anyone! I was also particularly impressed by the pristine condition of the vehicle when I picked it up - the service area is obviously very good at their jobs and my 2016 looks brand new! Thanks to everyone, especially Keith, for the great experience!
I recently purchased a new car from Keith Gerber and I have to say it was such an amazing experience. I've always purchased GM, for 32 years to be exact. It was time for a change! I met Keith and he was not only honest but he was kind and knowledgeable. I was able to choose what I wanted without pressure which was important to me. The entire atmosphere at Schlueter was a breath of fresh air. Keith, I am a customer for life and I am excited to spread the word!
We love our new Kona!
Sue and Jamie
I always receive excellent service at Schlueter Hyundai both on the phone and in person. Their customer service is impressive. The team is knowledgeable, helpful, friendly and enthusiastic. Some of the guys are quite funny as well. The shuttle service drivers are really awesome and quality people as well.
My most recent appointment was two weeks ago and I was served by Mike who seems like he loves his job. He answered my questions thoroughly and reviewed the services done to my car. I was also offered warm beverage before and during my wait as I watched a comedy show on their high definition television.
Their washrooms were also clean when I used it.
I purchased my 2017 Santa Fe Sport in 2016, and I’ve received consistent, excellent service whenever my vehicle is due for a maintenance check, oil change, and any updates. I strongly recommend Schlueter Hyundai based on my experience.
I bought my first Hyundai from Kevin back in 2012 – a GLS Accent. After having shopped around, I walked in knowing what I wanted. Kevin was able to get me the best deal on my car, and I drove away with exactly what I wanted.
I had my car dealer serviced for the next 7 years. Whenever I walked into the shop, I felt like family. There’s a shuttle to take me to and from work, and I would get phone calls if anything needed to be approved in terms of going ahead with a repair after an inspection. Recently they have implemented text messaging reminders to stay even more up-to-date on the status of my vehicle. This is super convenient as I don’t need to walk out of a meeting to take a call – I can just glance at a message and know the update. The complimentary wash when I pick up my car is always a bonus. I make a point to stay in touch with Kevin when I have my car serviced. On a recent visit I started to float around the idea of upgrading to a newer accent (really wanted a heated steering wheel and apple car play), and Kevin gave me an honest trade-in value and agreed the time was right as my car was still under 100,000 KM. Within a few weeks we had worked out a deal on 2019 Accent, and I couldn’t be happier with the upgrade.
I’ve also had a few mishaps with Schlueter over the years, but the common thread with all of those occurrences has been open communication and a desire to make things right. I don’t hesitate to refer friends and family to Schlueter, as I know they will be in great hands.
Had a wonderful experience when I bought my car from Patrick. He is always able to answer any questions or concerns I have in a timely manner. I am blown away by his expertise of my Tuscon and dedication to me as a customer. I would highly recommend him as someone I would trust to buy a new vehicle from.
Excellent service from the Parts Department. Especially want to mention the Parts Advisor: Matt Arnold.
He was so helpful regarding coordination with a local BMW dealership for them to come and collect the rims and tires from storage for the Hyundai that we had traded-in.
At the same time we took delivery of the new car from the BMW dealership and Matt coordinated with a local tire specialist to receive and place into storage the summer tires removed from this vehicle.
Polite and courteous and extremely helpful. Excellent at responding by email and keeping me up-to-date on the status. Was a pleasure to work with him.
I always have a good experience here! The staff is friendly and welcoming, even at 8am! I always trust my Tuscan to Tyler for its maintenance and repairs. Have never had a better experience and am always confident with the results!
Update: Recently had some issues due to broken wiper cowl confirmed by the Nissan dealership. This dealership is not transparent when selling used vehicles so buyers beware. My only recommendation to buyers is, do the proper inspection of the vehicle before purchasing it from this dealership. (By the way, this was the response from sales person when I raised this issue: “The moulding under the wiper blade is not something we would repair on a used vehicle in order to prepare it for sale. It's not part of the safety and is only cosmetic in nature. Truth is ... I don't think anyone around here noticed it, either. I'm afraid I don't have a solution for you on that one.”)
After purchase issue 2: Backseat passenger side one head restraint was missing which is considered as a safety feature in automotive industry. I doubt how they passed the safety. (I sent them all the pictures I took at the showroom on the day we got the delivery and they ordered a new one for me without a single question - Got is almost after 15 days)
After purchase Issue 3: Front side passenger mat was missing (They gave me spare Hyundai mat as they couldn’t get the original one from the owner)
(End)
My wife and I were recently looking for a used Nissan Rogue, and decided to look at Schlueter Hyundai. My wife and I appreciated the fact that we were able to test drive the vehicle by ourselves, which gave us an opportunity to openly discuss our opinions without the pressure of having a salesperson riding with us.
My only criticism is that it wasn't disclosed until we found our-self on the very next day after the delivery that the wiper cowls is broken. It definitely makes my Rogue look ugly! I spoke to the manager about this matter and he said they can’t fix it now since it’s a “cosmetic” thing.
Recently stopped by for some minor maintenance with my vehicle. I was very impressed with the service department. Dave was very professional and extremely friendly and welcoming. I will definitely be back and would highly recommend this location.
Schluter Hyundai is the place to go for a vehicle Patrick is a great guy. Jake runs the dealership with passion and care. The service department will always try to solve any problem you have.
I recently purchased a 2011 Sonata via private sale, and found I needed a second key cut and programmed. Trevor Shaw and his service team not only got my car in for the work promptly but the service tech had the job completed exceptionally quickly and for an extremely reasonable price. My overall experience left me very satisfied. Even though I am not local to Schlueter Hyundai I feel I made a very good decision trusting their service department. I’d definitely recommend their team to anyone needing service to their Hyundai vehicle.
Everyone at Schlueter Hyundai, from parts to service to sales and reception, are extremely friendly, helpful and knowledgeable. They do everything they can to ensure you have a great experience. I always recommend Schlueter Hyundai over Kitchener Hyundai. It may a bit farther if you live in Kitchener, but my experience is night and day between them. The little bit farther of a drive is well worth it!
The team run by Trevor Shaw is top notch, I always get treated well and will continue to purchase cars here because of the amazing service.
Great dealership. I had an emergency issue as my key was stuck in the ignition. They gave me a same day appointment and professionally fix the issue. Moreover, both part department manger (Matt) and service adviser (Mike) were friendly.
Great experience. Ask for Jessica.
I don't like the process of buying cars. Jessica made id easy.
The gentleman I spoke with was incredible I highly recommend speaking with Adam the gentleman I spoke with. Incredible service
Those new Palisades are beautiful, and literally half the cost of similar 3 row crossovers. By the way, even a 150,000 dollar Mercedes G Wagon has become a street friendly crossover instead of the hardcore off roader it was before. It makes no sense to buy a Mercedes, Audi, BMW when you can get a Palisade for half the price. This is a revolution in the automotive world. Now if Hyundai could make a box on frame SUV like the 4Runner I'll trade in both of my 4Runners in a heart beat!
Schluter Hyundai provides great service and always do a fantastic job. I know our vehicle is in great hands.
My wife and I were recently looking for a used Nissan Rogue, and decided to look at Schlueter Hyundai. Keith helped us through the process, and was able to answer all of our questions. My wife and I appreciated the fact that we were able to test drive the vehicle by ourselves, which gave us an opportunity to openly discuss our opinions without the pressure of having a salesperson riding with us.
My only criticism is that it wasn't disclosed until we found our-self on the very next day after the delivery that the wiper cowls is broken. Not a huge deal, but it definitely makes my Rogue look ugly! (I should have checked the vehicle in and out before the delivery as the manager decided to not to fix/ replace the wiper cowls now :(
Overall, it was a positive experience, and I would recommend Schlueter Hyundai to anybody looking for a new or used vehicle.
My experience buying a new vehicle from Schlueter Hyundai was incredible. Keith in sales is amazing and Shestin was very helpful! From stepping into the dealership to driving away with my brand new vehicle, everything was seamless. I can't wait to tell friends of mine to visit Schlueter Hyundai! This is the kind of dealership that makes you excited to come back and get your car serviced!
Not an owner YET but definitely felt welcomed the two times we were there and we're helped by multiple staff who were helpful and attentive. Compared to the Guelph Hyundai location which we also visited, Schlueter Hyundai has them very well beat hands down on sales staff!
We are on our third vehicle purchased with Schlueter. The second one was destroyed in a T-bone collision.
All of the safety features kicked in and protected the driver while the vehicle was a total loss. The vehicle even called for help! The driver emerged from the ordeal shaken but essentially unhurt.
Then the dealership kicked into gear to help us replace the vehicle. We have nothing but praise for the Schlueter dealership and for Patrick Gerasto, our sales rep.
Great dealership great service great people all around not much more to say than that!
Have purchased two vehicles here. Great experience and excellent service after sale.
Sales rep doesn't know how to deal with the customer. The concept of sales representation means to open window for the people who are your customers and search different easy way for the customers to achieve their goals not put the barear in their way. Than don't need too many sales rep.only customers should go online or approach to the business rep for approval.should not waste money on sales rep. If the person has money,choice and decisions and best job.he or she doesn't need sales rep or customer care but direct one person only business manager can solve a person's problem and will pickup car from the technical person. Both Hyundai care sales center I have found unprofessional customer service and beaurocratic approach sales people.
I went there all excited to test drive a preowned. The sales person quoted me something I could afford. I had the 500 down payment in cash ready. First I asked her if it was a V4 or V6 and she said it's a 2. She must of read 2.0 L .... I tried again and she had no idea what I was asking. Then the vehicle wouldn't shift gears and shook at the light. She requested that we bring it right back. I was looking forward to a purchase. I doubt the numbers will be correct anyways.
I am a repeat Hyundai customer and couldn't be happier with the sales team, especially Shane Green. One week old and loving my new Santa Fe Sport!
Top notch dealership with friendly staff and great Sales Personnel. The Service Department is the best in Waterloo Region. I won't shop anywhere else!
I drove off today in my very first car, a 2019 Elantra and I could not be happier with my choice in vehicle. George was always quick to respond to my emails with any questions that I had, and was always so friendly when I came into the dealership. George generously provided me with FREE window tint on top of what was already an incredible deal with 0% financing on a 2019 Elantra that is loaded with features. I look forward to having my vehicle serviced at Schlueter Hyundai, and eventually buying another vehicle from them- thank you!
As a parts manager of a busy collision shop I can say that the parts department at this dealership is excellent. Very accurate orders and great communication with the parts associates over there. I had a minor issue with one part on one order today and they drove down and resolved all concerns WITHIN THE HOUR. Unbelievable service. Keep up the great work guys!
The staff at this dealership is lovely to deal with. Of all the crossovers we test drove we liked the Santa Fe best and the deal was just too go to pass up this time around. In future however, if Hyundai products are not manufactured in Canada, we will be looking again for a vehicle that is. Hate supporting the U.S. economy. Honda and Toyota need to produce a better product and sharpen their pencils.
Great sales and service. Gf bought an SUV there. Only thing I didn't like is that they tried to sell extended warranty by indicating that Hyundai was a terrible vehicle... So why would I buy one then. Lol
The service department here is very friendly and helpful. While in town from NB, the key got irretrievably stuck/locked in the ignition in my Santa Fe. At Schlueter they got it out quickly, showed me how to make sure it didn't happen again, and didn't even charge me! I know where I'll be bringing my Hyundai for service after I move here next month. :)
We bought a 2013 Elantra Sedan here and had no issues whatsoever. The sales staff are very kind and helpful and although sales is always a somewhat "pushy" business, I never felt uncomfortable. We're happy with the continued service when we go back for oil changes and try to frequent this particular dealership for our services despite living in Cambridge.
I bought my 2013 Hyundai Elantra in 2012 (around October). The Sales people were fantastic - not pushy, very informative. The Service department has always been a pleasant experience. Today in particular, I needed my car done quickly without any prior warning to them. Normally I don't mind how long it takes, but today I had some unexpected errands to run. I brought my car in at 8:30 AM, needed it for 10:30 and they promptly called at 9:40 to let me know it' was ready. Much appreciated!
Great service, friendly staff- thanks Chris!