I have been servicing my new hyundai in this particular location for last 3 years. Like all dealer service centres, sometimes they suggest services which are optional. I usually dont get these additional services until today when service rep suggested two additional services as "recommended" without disclosing the price tags. I thought okay, i will consider them since they are recommended by "Hyundai". I left vehicle for servicing at scheduled time at 10:20AM. I was told it will take roughly hour and half which is very normal. When i returned after hour and half i was shocked to see my vehicle parked exactly at the same spot i left it and no servicing was done! When i asked service rep at the counter, he went inside and spoke to service staff and i told me that my vehicle will be done servicing very soon. So, i decided to wait inside. I was waiting patiently for another hour at the service waiting area. At that point i lost my patience and decided to speak to service manager. She had this blank look in her eyes and was looking for a quite spot to speak with me, which is far from other customers. Then she started with excuses along the line... sometimes serving vehicles need additional maintenance and etc hence backlogs get built up, which is the reason for delay. She will try to give me some discounts for my servicing. I said i was not looking for discount, i just wanted to get my vehicle serviced on time so that i can get back to my work! Things get worse after that. Service rep came back to me and was suggesting that i need to change break pads for both of my rear wheels. I asked how much it will cost me and how long will it take? He said additional $400; $400 for break pads replacement and $400 worth of "recommended" services total bill of $900. I was like, wow! I came here for simple Hyundai service #1 which is around $100 and tire swap but now i was told i need $800 worth of service!!?? Thats ridiculous. Service rep told me that break pads replacement will take additional hour or so but they can give me a rental veh
Sadly there isn’t an option for Zero stars. The sales person was ignorant of any details of the model I was looking at. He was chewing gum and generally unprofessional in appearance . He was literally the most unapproachable sales person I have ever met. Very disappointing as I had bought 2 previous vehicles from Toronto Hyundai.
Recently brought my girlfriend's truck for servicing at Toronto Hyundai. Experience was great! The customer service manager met with me and she was fantastic. She made every effort to ensure my expectations were met. I will definitely be returning!
Staff are very friendly and always explain if there is anything extra to be done on a scheduled service. Peter is a wonderful employee!
Over the years, I have bought 3 cars from Toronto Hyundai and have used them for all the maintenance and service too. I have always felt that I have been treated very fairly and honestly with all my dealings with them. When purchasing cars, I was never pressured into any extras. All options were clearly explained but no high pressure sales tactics were used. I have found the service to department to be very honest and have never felt that any unnecessary repairs were recommended. I've always been pleased with all aspects of my dealings with Toronto Hyundai.
Terrible experience - wish I could give 1 star.. Went into the location to inquire about some cars. Test drove a few and my partner and I were really interested in one specific car. The person we were dealing with was kind and not pressuring at the time of us being there. We went to follow up with him a couple of days later and he informed us that the car has been sold. We understood that and decided to keep looking. 1 week and a half later we decided to check for more cars and noticed the same car that has been "sold" was still there. I decided to call and speak to a manager and Joseph picked up. He told me that the car has never actually been sold. I explained my frustration to him, and asked what kind of dealership turns away business? I sent him an email to give the benefit of the doubt... Joseph disregarded our questions in the email. It got to the point where we personally will no longer deal with this dealership as we should not be chasing the sales people to help us buy a car... which is their job.
Awesome service. Free wifi. Sales staff is well trained...
Pleasantly surprised.
Very happy with this place. Arnold was our dealer: he is amazing. Such a nice guy and no pressure at all. I would highly recommend going through him. Best dealer I've ever had.
The people here are amazing! So friendly and nice. I will see you all at my next service !
Amazing service, very friendly staff.
If you're looking to buy a car, ask for DANIEL. He'll make sure you have a wonderful experience purchasing a new vehicle.
I ended up not buying the car I came to test drive. But Joseph was ultra kind and mega patient to my demands. He understand my demands and let me inspect the vehicle in every reasonable way and showed me every possible issue that might have needed a repair. Thank you and all the best!
Huge shout out too Vince D’Elia for helping me out with the Purchase of my first car. Made it very easy and simple without any stress. Obviously with the whole situation there was a bit of delays because of this whole pandemic but even then still managed to get everything taken care off. Just wanted to say thanks again Vince for helping me out!!!
Fast service, friendly staffs, i trust this dealer.
Our new to us low mileage 2nd hand 2016 Hyundai Tuscon needed its 27,000 km service. I choose this dealership based on location. It was close to my work. First impressions are a overcrowded run down dealership. (don't judge a book by its cover !) But both the car service and the service I received was well above ordinary. I was well looked after with a drop off and pick up at work and my car got a hose down as well as its service. We where very happy with everything . Very please we chose this dealership
My dad and I had a very relaxed and pleasant exchange with Andrew who was helping us find a compact SUV. I think it also helped that he's a Leafs fan. LOL
Although we didn't follow through with a purchase, our experience was great enough for us to recommend their services.
Thank you for having us!
Very friendly service, I was greeted within seconds of walking through the front doors, everyone there was happy, and eager to work. My new car is everything I’ve been looking for & more. Plus it can fit all my friends who are somehow all over six feet tall. The car is amazing, the service was exceptional & overall a phenomenal experience here. Definitely would recommend going to Toronto Hyundai for your next vehicle purchase!!
Small for such a popular car brand. Clean. Service dept opens at 7:30 am and dealership 9am. Wheelchair accessible from the back entrance. Can't say anything negative. Purchased 2 vehicles from this place and I have owned 4 Hyundai's.
I booked 1:30 p.m appointment for first oil change a week ago. Went in today. Left my key, was told it is gonna take about an hour and 15 minutes.
After sitting around nearly 2 hours, no one came for an update so I asked the front desk staff whether the work is done. And I was told that they haven't started working on my car yet since there were no technicians available. Surprise isn't it? If there are no available technicians, what is the whole point of booking an appointment? Front desk staff also told me that their supervisor will be out shortly and talk to me regarding this. I waited another 10 more minutes and no one showed up. I went back to front desk and requested for my car key and told them I will get the job done somewhere else. Unexpected things might happen and slow you down but leaving your customer for good 2 hours without any explanation? Is this what I should expect as a customer service?
The worst part of all is that until the moment I leave the service center, there were no proper explanation nor apologies given.
Worst experience ever and thank you so much for ruining my day.
Bought a Kona 2020 just 10 days ago, not even drove for 160km and the car started shaking and losing power, it showed the ‘check engine lamp’ on the dashboard. After running a quick check (code P0302), they said they will have to replace the ignition coils, however Hyundai service refuses to give me a new car, and they said that even if I get new car they can’t warranty it will work at its 100%. Guys, would you get a Hyundai vehicle that even Hyundai managers can’t warranty it will function correctly?
Toronto Hyundai experience was amazing! If you are interested in buying a Hyundai, go find Jack. He is amazing dealer I ever met. He is super helpful. I had an issues with previous car. He was super informative and really took the time to help me closing my previous lease that I was unfamiliar with. I bought Kona 2020 and I cannot thank him enough for setting me up with my new car. Also Heather who helped me to all financing was very kind. They both stayed late for our additional requests, Jack and Heather had their smiles all the time! I recommends to all my friends and families.
This dealer knows customer service, period!
I would like to take this opportunity to express how truly thankful I am of my experience with Toronto Hyundai, especially Tomaj Shahinjou your Technical Service Manager.
I am currently the owner of two Hyundai’s however in recent years, my 2011 Hyundai Sonata started to show signs of trouble. I reached out to multiple dealers but no one was even willing to listen as it was a sold vehicle and too much work to go through the warranty process. This left such a foul taste in my mouth that I actually decided to leave the brand completely upon my next refresh of both vehicles. As you can see, I am in the service industry and control the sales and marketing aspect fo the business however I am well aware it is not the sales process that wins loyalty, it is the service that comes after.
Tomaj Shahinjou is an excellent example of what service should be. He was 100% honest and respectful from day one. He delivered what he promised and everything was explained until there was a full understanding of the entire process. No over promises and no with holding information. He made the whole process easy therefore allowing me to continue with my daily activities without feeling the impact of the car in the shop. I am happy to report that after a very long time of battling over this issue, Tomaj was able to address the issues with my vehicle in a responsible amount of time.
More importantly, he won back my faith in Hyundai. The Genesis G70 is looking like a promising option for my next vehicle refresh based on the service I can expect under Tomaj’s team.
I want to express my gratitude as I am in the service industry and team members like this are very hard to find.
Thank you once again.
The sales guy Joseph was very calm and not pushy, which is not always the case. He worked with my budget and got me what I wanted for the price I was willing to pay. When I picked up the vehicle everything went smooth. I was given winter mats for the car as a thank you for my business. Very sweet and thoughtful. Overall the dealer ship and the sales rep who helped me were outstanding. I will recommend this dealer to others.
We bought a car here in the last year and have to say that the experience was very good. Before 10 thinking we would be swarmed by salespeople trying to be pushy lupus into a car as quickly as possible. This was not the case. We walked in and we were greeted, but we are left alone on to browse the cars and they checked in with us every so often. Once we are ready investigate the cars are closer, we had a salesperson help us and winter place test drive and didn't really care for that car, so I like that. The salesperson was very knowledgeable about the car not only about key features of the Interior, but also was able to get some questions by husband had about the engine about the maintenance and about the war interior components of the car. I felt very comfortable with the whole process. I would highly recommend going to the dealership because they know what they're doing oh, they're very nice, knowledgeable, and not pushy at all. we did our research before going in oh, so we do what the price should be around and what are treated was valued at. Which pretty much matched up with what they offered us, so we feel like we got a fair deal.
I would recommend this dealership... We purchased a car from here last year.. Deborah was dealing with us.. Although our car wasn't that expensive still they provided us wonderful service.. this time we purchased a new car from Cadillac now we realize that Deborah did wonderful job... even while delivering the car she made our day and car special with tiny things which made our memories special..not every dealer can do that..
Great customer experience. I test drove 3 cars there in one afternoon. Bought one same day. No regrets.
Amazing customer service from Vince, Patrick and Michael.
Vince was the first person I spoke to via email, and he was friendly, professional, and prompt. When I finally arrived at the dealership he immediately met me and took me to see Patrick. Patrick is one of the nicest gentlemen I have ever met. He didn't treat me like a customer, he treated me like I was a family member. He took incredible care of me and answered all the questions I had.
Once the paperwork was filled Patrick introduced me to the Finance Manager Michael, who is one of the friendliest people I've met.
They both stayed in contact with me after submitting the paperwork and within a couple of day I got my Hyundai Kona
Thank you so much everyone!!!
Things appear to be going downhill at least to me. Booked for scheduled service for the car I am leasing with them. When arrived at the time of appointment there was nothing under my name in their system. Anyway left my car with them for the whole day. I confirmed the amounts before leaving my car, paid when picked my car up. And then received a call from them four days later that some charges were missing and have to pay again. When I asked for the balance the guy told me $40. When I worked the amounts with him item by item the balance came back as $30. Whether this is intentional or a mistake, customers would not want to dive into calculating every penny. Whats the point of coming to Hyundai if the level of service is similar to any street mechanic.
I bought a 2016 Hyundai Elantra from this dealership. The salesman named Arnold was the best thing about my entire experience.
After 4 months of owning the new vehicle the sunroof stopped working. Brought it to this dealership to be fixed, they said they fixed only for it to fail again after 3 months.
I also bought something called Body Guard protection and was falsely informed on the restrictions. Now I’m out $1000 because of greedy warranty commission staff.
I discontinued to go to this dealership for service and have went to Thornhill Hyundai who have been prompt, professional and HONEST. Highly recommended.
I do not recommend this dealership. Nor recommend a Hyundai Vehicle.
I traded my Hyundai for a Honda, not a single problem to date.
Service is an area for improvement. For a simple oil change I have to make 3 to 4 phone calls to get a human being and they are always booking 5 to 6 days later. When I arrive for my appointment I am waiting for more than an hour. If I drive into Dean Myers for an oil change I am taken right a way and they apologize that it will take longer because they have to order the parts. I am out in under an hour with all the same things being done including a car wash..l
Buying a car in Toronto Hyundai has been a very pleasant experience. Your sales staff (Andrew) has been excellent and honest. I highly recommend them if you want to buy a new or used car.
Great service. I recommend seeing/asking for Phyl as she was very helpful and knowledgeable about selecting a car that would meet my needs.
Just got my car today and the team here was awesome. Christian was amazing and always prompt with updates on our car. Heather helped us get the financing we wanted. Highly recommend this place and staff.
Awesome customer service and it was a pleasure dealing with Rovena the Service Advisor. she addressed my concerns and I received a 10 % discount for my birthday the said day I was there...the wait time was not long...my care was ready to go washed and looking like new....Service with a smile. I will highly recommend Toronto Hyundai on Dufferin Street to my friends. Service with a smile. :)
Great Deals, Great Service And Great Treatment From The Staff. Will Continue To Buy From Hyundai. God Bless!
I absolutely loved my experience at this Hyundai.
My AC broke down in the middle of summer and I couldn't get an appointment anywhere. I went there directly and they were able to squeeze my car in thanks to a cancellation.
Service is on point. Plus they have a free shuttle.
very good experience with sales people here and also finance department, which helped me get my new Tuscon. would definitely recommend this dealership
minus two stars however for the process after purchasing the vehicle - had to wait for three weeks for delivery, which is fine if I was properly updated along the way and didn't have to call every five days to find out what's happening.
to make thinks worse when I picked up the car and went home I got a call that they gave me the wrong car and I need to return it immediately which I did and upon arrival and was greeted not with an apology but instead with a question how many kilometers the car had now (I live only 4km away)
I guess I would recommend a customer service class for Daniel for his lack of communication with me after the sale and his ridiculous question about the mileage upon my return with the wrong car.
I would also recommend a reminder for the personnel which provides keys to clients to remember that they only had one job and they failed.
Do not try to check if you need help. Politely
Probably not hungry to sell cars
That's how it is with most dealer. . .
There were other days
I made an appointment in this branch for a recall I had on my car and also to get a quote on my back up camera which was unserviceable. The service desk tells me itll take about an hour and most likely I need a new camera. I came back in about 40 minutes and I was informed that it was all done, just needed car wash after one another customer so another 15 minutes. I saw my car getting parked outside soon after and thought it was all done but the guy who helped me disappeared and I waited another 40 minutes thinking he should be back any time soon to explain the recall and to give me the quotes on the back up camera but never did. So I finally asked another service desk that my car has been sitting there for 40 minutes and nobody called me. He explained to me that it took that long to get the quote on back up camera.. when I saw him taking work order from the other service desk which probably has been sitting there all along. The quote I got was simply the part and labour. It would have been better if they were at least honest about the situation. I have better things to do then wait around for nothing and also my car was not even washed since I could see the glass roof had dust on it. I dont recommend this place at all unless you have nothing better to do.
In regards to customer service at this location; has been an horible experience. They don't return phone calls or emails. Front desk can't even put me in touch with a supervisor. I'm thankful I did not purchase a vehicle through this dealership, but it looks like they may try to keep my deposit.
Make your purchase anywhere else.
Not impressed. Called today to ask about warranty. My warranty expired a month ago. The buttons on my car steering wheel are not working (music cruise control and volume) called the inquire about the price to fix that plus a few things. I don’t feel responsible to pay out of pocket to fix the buttons as I feel it’s a manufacturing issue I barely use them. The RUDE guy on the phone who claimed he was a manager said I would have to pay 60 dollars just to look at my car then the price to fix the buttons. I called about a week ago and never got a call back from them either. Then he was quoting me on a few other things and again same thing 60 dollars just to hook my car up to that scanner thing when my mechanic does it for free. I asked the guy for the owner of the shops number not for anything but to just voice my concern. He proceeded to tell me he doesn’t know when the owner will call me which I get he’s busy but he made it seem like he wasn’t interested as he has better things to do. I told him I would go on social media to get his attention and guess what??? He started to back pedal of course lol! I am a loyal customer and for them to charge me just to look at my car when many mechanics do it for free is insulting I will never buy another vehicle from them again! Very disappointed
I took my car to the dealer for a rattle under the car. Was told it was the stabilizers at the back. $300. Still rattling. Took it back. Told it needed two shocks. Gave me 10% off because it wasn't the stabilizers in the first place. $800 more. Took it back again. Went for a drive with the Service Manager. Rolled down my window and said "Hear that?" Oh, now he hears it. He told he he had taken it for a drive before. Said he probably didn't hear it because he didn't roll the window down! Put it on the hoist. Yup. Bolt was loose on the heat shield. Replaced for nothing. Most expensive bolt I have ever bought. Worst mechanics ever! Been going here for 9 years and they have been going through managers like water through a sieve lately. Not a good sign. Buyer beware.
Update...three days later and no call from Customer Service Rep. No surprise there.
The same day, I emailed the owner again and got a call from the Customer Service Rep, who really knows how to do her job. It was a real pleasure to see there are people who understand what customer loyalty means. I am getting a total refund for the unnecessary work done. This will keep me coming back...with a watchful eye, I may add...but I am finally satisfied with how Sera handled the situation that no one else was willing to do. Thank you, Sera, for your professionalism.
Arnold Cabalza was extremely professional and delivered on exceptional customer service in reviewing all features and functionalities of the vehicle of interest. He was patient from beginning to end and answered all questions we had in a candid manner.
Jack was super helpful when it came time for me to buy a new car. He was super informative and really took the time to understand my needs and help to translate all the car jargon that I was unfamiliar with. I am in love with my new Tucson and I cannot thank him enough for setting me up with my new car. Five starts all around!
EDIT: Your service manager already contacted me, and he DID NOT provide a direct solution to this specific matter.
Very dishonest staff in Service, stay away from this place
I am absolutely disgusted at how dishonest Tim was with me. I brought it in the car for service required at 19k kilometers or 18 months, and he scammed me by getting me to do the service required at 24k or 24 months!
He clearly knew which service was due, because he asked me for the mileage of the car (currently at 19k) so far, so instead of giving me an honest and sincere answer along the lines of "Mr. Salazar, your car is due for it's third service, which is the same as service #1", he just processed to do service #3, which is the car's FOURTH service. This goes to tell you how they are ready to scam you the moment they see an opportunity.
This cost me over $200 dollars! When I told him about the confusion he told me "There is not much we can do because you signed for this when you dropped off your vehicle". I was offered a mere discount that still kept the bill at over $200.
I would have stayed to speak with the manager in service, but I had stepped out of work to go get my vehicle and needed to get back as soon as possible.
Just stay away from the service department. I cannot speak for any experiences with sales, but I can tell you that service is just out to scam you or up-sale you in shady ways. While I was waiting to pick up my car, I heard about 3 phone calls to customers saying how " ...your car's battery is low in amps, would you like to replace it?"
You can see how it's what they are programmed to do and push for, but sticking a new customer with a $200 bill which was for totally unnecessary service? Total scam move.
Will never step foot into this dealership again.
Bought my second Hyundai Santa Fe from Toronto Hyundai. Ben Leung (President of the company ) is such a great guy, easy to deal with and we're treated like celebrities. If you're looking for a Hyundai vehicle, that's the place to go. Can't go wrong. Highly recommended.
Our recent experience at Toronto Hyundai was excellent. The salesperson Ken Wong was efficient and honest. Ken has even followed up to check how our new KONA is running and whether we had any other questions about the vehicle. The experience was definitely hassle-free.
Given the type of person I am that can be very overwhelmed in any situation, my husband and myself are thankful for Deborah. She made this experience so stress free and felt like she really cared about those who come to her. I highly recommend going to this woman for your car needs. There was no up sales, no pressure, no nothing and truly is a wonderful experience for a first time buyer for a car. Thanks Deborah for all that you did for us. We are happy with our Accent.
Sales department is amazing I didnt have any problems with them but to deal with the Parts department is a pain, I was looking for a part for my car and He told me to go to Canadian Tire He didn't even look at the computer, then I ask to replace the battery in my keys and He did but He did some damages to my keys. Now im stuck with a part that I cant replace and a damage set of keys. ( Ask to speak with Al and He will solve any issues)
My experience at Toronto Hyundai was a great one. I was recommended to this location and Arnold Cabalza specifically and he didn't disappoint. Arnold was very friendly and provided a very personal service and took me through the process step by step as this was a first purchase for me. I appreciate the extra time he put in answering questions and helping me feel at ease. I highly recommend Arnold and Toronto Hyundai.
They provided a great experience, made us feel very welcome and really went the extra mile for us. Joseph Zhou and Brandon Blacker were instrumental in helping us decide on a Hyundai and really came through for us. Getting us the right car exactly the way we wanted it at the right price!
Over 100% service .....
When my husband and I decided to buy a new car we did all our homework (consumers report, on line searches, friends, web sites) and drew up a list of four dealerships that we wanted to visit. Our first visit was to the huyndai dealership on dufferin st in Toronto. As soon as we walked into the dealership we were impressed. The whole staff from reception to floor dealers were friendly and professional. There was no pressure - we looked at the model that we were interested in (elantra) and were introduced to Arnold Cabalza which looking back on our experience was like winning a lotto. He was exceptional. In fact we bought the car and never did visit the other dealerships on our list. He was extraordinary, friendly, patient, and knowledgable. We would recommend Mr Cabalza to friends and family and definitely will return to him for any information or service needed. We were so comfortable with his honesty, and the time he took with us to explain all features of the car. After deciding to purchase the car we were referred to Mr Michael Smith the financial manager. Again with the extended warranty we were very wary, but Mr. Smith sold us on the need for the warranty and the service provided over the years. This team of professionals at Toronto Huyandai (Mr Cabalza and Mrs Smith) were unique in their friendliness and skilled professional manner. Arnold is a most wonderful man that greets a person not as a client but as a friend. I would highly recommend this delearship and especially Arnold if you are considering buying a car- you will not be disappointed. Rating is over 100% in experience of buying a car at this dealership and of service provided by the team at Toronto Huyndai....
From the moment you walked through the doors of the dealership even though it was a bit late in the evening the staff was very welcoming. The service that Arnold provided was excellent. We were updated with all information regarding the vehicles we were choosing and never felt like we were just being sold a vehicle. For Arnold everything was personalized and we were made to feel like a preferred customer.
Arnold is a very good, customer oriented, honest sales person. We would definitely refer all our friends and family to him and Toronto Hyundai Dealership. The whole experience was awesome!