Great experience. No hard sell at all.
Autotrader inquiry turned into nightmare.
Saw a pre-owned SUV listed for 41,888 on Autotrader, after reviewing the ad I decided to email this dealership to get more info and come see the car.
I received an email response from one of the "Relationship Managers" David who set up and appointment for me to come meet him after work later that week, this is where everything starts to go downhill.
The next day I went back to review the ad on Autotrader and to my surprise the price of the car has spiked up to 47,000 with no real explanation as to why.
I promptly emailed David back in bewilderment trying to get an answer to this change, first he told me "I believe that is a typo we have been having some issues with our website lately", (what does having issues with their company website have to do with Autotraders website?), so in a nutshell that excuse did not seem to have any merit.
Then he proceeds to tell me in another email the reason for the price increase is because "My managers have decided to offer 0% for 48 Months on our Pre-Owned Units" this explanation really was concerning to me as this demonstrates that this dealership purposely skews the prices to rip off their customers. If you really do the numbers this 0% for 48months is not a deal at all, in fact the old price of 41k with standard interest nets you a better saving.
Anyways he emails me back and mentions that he has spoken to his "manager" who will honor the initial price, and urged me to come and visit them. Now against my better judgement I talked myself to go visit them (biggest mistake and waste of time).
I arrived and met with David, he seemed to keep dodging my questions and not really give me a straight answer, he kept side railing the conversation talking about things that are non related, needless to say after about 45 mins in, I have yet to get a straight answer on 1) What the trade in value of my car is 2) What the final price and term of their SUV will be. Oh and most importantly I have not even seen the SUV I came to see. After another 10-15 min
I had a very bad experience with this dealership. Trying to be as respectful as i could, ended up sales person calling me, harassing for my husband's leaving a bad review, yelling, and telling me about karma. thus, i did not know, that leaving a bad review is a legal action. The biggest mistake i could ever make, was coming back to Hyundai for getting a new car, but unfortunately, being a loyal customer, does not mean anything neither to their sales team, nor to the management. If you ever decide to buy a new car, never consider this dealership. All their words and proposals related to the vehicle, has nothing to do with the reality. Be extra cautious, and think twice prior signing any papers, as everything will be used against you.
As much as i want to write this review, I can't find my service advisor name on your list. HES NAME IS Derek Giffin, and he did a perfect service for me.
keep up the good work.
Regards B.G Nagy
I was impressed at the promptness of the dealership's response. They followed up twice when I did not immediately respond but did not persist or annoy me once I told them I was not interested at this time.
Ms. Goldring was very helpful in evaluating my needs and offered me to test drive the Santa Fe XL Limited and a base model, explaining a lot of details about the features. She impressed me a lot with her professionalism when I decided not to proceed further with the purchase because they do not carry the car I want. Very good experience though.
Very respectful and professional people, they really hepl you with your needs and budget, trying the best to close the deal in a friendly, relaxed and professional way.
Outstanding experience. Sales rep Tara is honest, trustworthy, would trust her with any deal. She really went to bat for me and did everything to keep me happy. Went above and beyond all my expectations. The dealership is nice. If you need a car I highly recommend this dealership and please go see Tara she'll take care of you!
From the moment we stepped into Thornhill Hyundai we felt welcomed. Tara in sales worked very hard to help us find exactly what we were looking for and did so with genuine warmth and excellent customer service. When we came to pick up our new car, she stayed after her shift to welcome us and go over all the car features. Cameron made our paperwork and financial process seamless - was very responsive to any follow up questions and requests we had. Overall this was a great experience and we would highly recommend this dealership to others.
Had a great experience at the dealership. Was given a nice welcome when i walked through the doors, and was provided with direction and help. Irene was able to guide me and help make my final decision on the car I was purchasing. I'd recommend her to anyone thinking about buying a car from the dealership.
My family had a great experience here. Tara helped us out and she was very nice to our children. We did purchase a car from here and they where honest. Prices where fair and I felt that it was a good deal both ways. I would recommend checking this dealership out.
Had a wonderful buying experience for my new Santafe! Tara in sales was truly amazing! She helped us through the process, by understanding our needs and providing good advice and guidance. She gave us a great deal, and surprised us with goodies to take home! Cameron was a delight to work with as well! Highly recommended!
I'll start off by saying this store recently underwent a overhaul in terms of management and staff. I confirmed that fact when i spoke to the the service manager Mimi and Vice president Adam. My initial experience was very rocky, and i was not pleased with the transition process from pricing to the sale of our vehicle. But i will say that the situation was handled very professionally by our sales rep Emilia.
I'll also note it was very refreshing to see that the sales staff was mostly woman. In a male dominated industry it's a welcoming change. As I mentioned before after a few minor setbacks we finally received our 2016 Hyundai Santa Fe XL. We then brought it in to swap the winter tires, only to find a nail in one of them!
At this point I was very frustrated, I knew the nail was no fault of the dealership but after a long day or two i couldn't help but express my frustration to the service manager and vice president. They quickly sprung into action and searched their suppliers, Kijiji, let go .... you name it, to help us find a replacement tire.
The service manager Mimi also called her husband who works in the industry, and allowed me to house her office until she found a solution. After 3 hours not only did they find me new tires but they gladly gave them to us complimentary!
I own a business myself and often times we hear only of the bad via Google reviews, Facebook reviews etc... but i do feel that when a business does well to fix the issues they caused, their efforts should be celebrated as loudly as the times they fall short.
So give this team the benefit of the doubt as the staff is fairly new, but understand that they are built on a solid foundation with Adam,John, and Mini handling the operation.
We appreciate the help, hope to send some business your way soon.
Today I went to Thornhill Hyundai to ask for a deposit back. Manager Ting Ying called the police on me because the dealership refuses to return the deposit even though there was no bill of sale. Thornhill Hyundai uses pressure techniques to force you into buying a vehicle by holding your deposit. They will take your deposit upfront without showing you the bill of sale, and by the time you talk to the finance manager the price goes up. They will confuse you with bi-weekly payments even though making it clear that it has to be on a monthly basis, they will trick you with "its the same thing" when its not. John William Welsh is in charge of that dealership. Be aware of Johns' two face. At first he seemed to be a nice guy, but the second he realized you not buying he will turn on you. Dear customers, please do not put a deposit down before seeing the bill of sale and you fully understanding the deal. Do not get pressured into buying. Avoid Phaeton Automotive Group dealerships.
If you are looking to purchase a Hyundai, you’re better off going to a different location. Be careful with these people. They will get their feelings hurt and treat you like complete TRASH if you walk in to their store and not buy anything on the spot. Horrible team work between management. Very disappointed at how unprofessionally they are running their business.
Write a review
November 25, 2019
SALES VISIT - NEW
"80km ( Hamilton To Thornhill )." - robynmark
Surfed the net to find a good price at this dealer. Sent an email that was quickly answered by the sales Manager,( Eddie Li ). We discussed numbers over the phone and email.
Numbers sounded good, but wondered if they would change when I went all the way down to the dealership. We went down and where greeted in a friendly and helpful way.
Eddie Li ( Sales Manager ) made time during a busy night to sit and go over everything we spoke, and emailed about. He was transparent, honest but most of all kept his word.
The deal was made Monday night and delivery was set for Saturday. When we picked up the car, Tara Fallah sales rep, went over the paperwork and all the functions of our new car to make sure we were happy.
I have been purchasing cars for over thirty years, and happy to say that this experience was the best I ever had. They did what they said, and said what they did!
No games were played, or back and forth from sales person to manager.
I'm now, an owner of the New Hyundai Palisade.
I will definitely recommend this dealership to my friends.
Read Less
I would like thank Eddie Li and Sonia Malik for their incredible service when I visited the dealer to purchase a Hyundai Tucson. Both Sonia and Eddie were professional, friendly, kind and helpful in helping me finding the perfect car.
They deserve to be recognized for their incredible service and hard work!
Dear Adam and the entire team of Thornhill Hyundai, i would like to take this opportunity to inform you of my recent, extremely positive experience with service appt.
I have never seen this level of commitment from the management in any time. They promised to help and they were better than their word. A special thank you to Mr Adam
With utter and complete sincerity and gratitude
Sincerely,
Mohamed
I was recently at the dealership with my wife looking for a vehicle. We were put in touch with Eddie Li. I found him to be very knowledgable & helpful. He answered all my questions while helped us to decide which vehicle was right for us. In short, we would highly recommend Thornhill Hyundai when you're in the market for a reliable vehicle.
Great place with great service. I dealt with Yaser for some parts. He was very helpful in getting me what I needed and I will now be getting my services done here even though it's further than another dealer
Had a recall appointment for 2018 Hyundai Elantra. It was to update the software for the engine to prevent fire. As anticipated, it went well and was done in a timely manner. Unlike any previous experience at this dealership. This time I can’t complain
Online ad on auto trader brought us to the dealership. Unfortunately 5 of 6 cars sold throughout the day. Purchased the 1 still available. Staff very helpful. Easy transaction
I am loyal customer to your shop. I have my 2 vehicles and 2 from my sister's, total of 4 have been taken to Thornhill Hyundai for services. The services were good and the advisors (Mimi and Larry) were very helpful. The only issue I had recently was the shuttle ride not cover my work place. It was one and half block away from the boundary.
We had a great experience at Thornhill Hyundai! We never felt pressured into buying and found the employees there very friendly, patience and helpful. If you’re looking for a new car, I would highly recommend this dealership.
I recently started the adventure of buying a new car. I went to multiple dealerships and found Marc (sales manager) to be one of the most helpful and honest people at any dealership from any brand. He asked us what we were looking for and how we would use the vehicle and made us realize we likely didn't need the highest model but the second highest would suit us perfectly. In a world of trying to get every penny out of you, it was refreshing. He was a DREAM to deal with. I cannot say enough good things. Anyone looking to buy a Hyundai should go talk to Marc. He will help get you into the RIGHT car for you. Marc- I really appreciate your honestly and help, it was truly a pleasure to meet you.
I recently started the adventure of buying a new car. I went to multiple dealerships and found Marc (sales manager) to be one of the most helpful and honest people at any dealership from any brand. He asked us what we were looking for and how we would use the vehicle and made us realize we likely didn't need the highest model but the second highest would suit us perfectly. In a world of trying to get every penny out of you, it was refreshing. He was a DREAM to deal with. I cannot say enough good things. Anyone looking to buy a Hyundai should go talk to Marc. He will help get you into the RIGHT car for you. Marc- I really appreciate your honestly and help, it was truly a pleasure to meet you.
I called in in advance and inquired about 4 wheel alignment price and was given $119. When I checked in I was given another price of $139 instead. I requested the price given on the phone be honored. The staff respectfully accepted and I am happy for this part. But although the estimated time wat 1 to 1.5 hours it took almost 3 hr. I know the staff and technicians were working well beyond their 7 pm closing time to finish the service jobs but it would be nice to give a better estimate so the customers can plan for their time.
Amazing customer service. Bought my son’s first car from here. Sonia and the team are so wonderful and made the entire experience seamless and an absolute pleasure. Will come back for sure in future. Thank you for everything.
Best service among all 4 Hyundai dealership I have been for service. They only problem is I always get long wait and transfer while booking an appointment on phone. Overall best place for servicing my Elantra
Worst customer service. Davis who dealt with me, kept me waiting, did not look me in the eye and was very abrupt. Witnessed similar treatment with elderly man before me. He called my husband, not me to tell me the car was done. When we got there 1 hour after the initial call he lied saying that he told my husband it would be another 1/2 hr when he called him. Even so we got there an hour later and it still wasn't ready! Rude to me. Waited another 20 min. Can't help but feel some male chauvinism. Perhaps communications coaching or equity training would be helpful but I am not convinced. With the number of negative reviews management might want to take the comments seriously. Some quality improvements needed to help with flow and customer service.
Service appointment was quick. Car was immediately taken for service after checkin. Just waited 2 minutes for being attended after arrival. Service was quick and I got the car back little earlier than promised time. They even did exterior wash.
Will visit again in 6 months. Thank you so much Thornhill Hyundai.
We were greeted right away and quickly introduced to William. He was accommodating and allowed us to test drive 2 models in order to make a decision.
He made the new car buying experience comfortable and not intimidating. He worked with us on the financing and we were able to purchase the car new car the same day.
Everyone at Thornhill Hyundai were friendly and easy to talk to.
This is the friendliest dealership I have ever dealt with. All the staff are friendly, patient and helpful.
I feel I got a great deal with excellent terms. The sales person to ask for is Sonia Malik. She is amazing. She is knowledgeable, patient and very warm and caring. She always makes herself available for questions or demonstrations, even though the sale has already been done. She goes above and beyond! I had a wonderful experience from the beginning to the delivery of my car and beyond.
Emilia was a very nice sales representative, she was enthusiastic and understanding. The car was very fairly priced as well. I am very satisfied with the car I purchased.
Had a great experience with Emilia and all the staff at Thornhill Hyundai. They were very knowledgeable and made sure I got everything that I needed. Would recommend to anyone looking into getting a new car!
With the help of staff and salesman at this location i was able to drive away with a very reliable car - gas efficient, convenient and affordable. The staff at this location were very considerate for all of my needs, and offered me the best packages with zero attempt in playing me for a fool. they were direct and qualified in every way, with experience and competency in delivering the best service, keeping me and my family satisfied with the purchase and the process of buying a car.
Definitely recommend this dealership not for the location or variety of cars ( as they are available pretty much everywhere ) but for the employees and salesman and the customer service provided.
Thanks again!
I would definitely not recommend Thornhill Hyundai. The advertising they have for their cars online is, at best, misleading and is just a hook to get you in at any cost. We found a 2019 Tucson - Ultimate on their website that was stated to have 1500km for a price that couldn't be beat - too good to be true. I called them three times to make sure that we would not be driving the 3 hours drive to Toronto for nothing, confirming the pricing and the actual car was on the lot with the actual mileage. The lady even told me that they put 1500 in the system because they don't want people to be upset when they arrive, and see that the car had been used for test drive. She checked in her system and confirmed that the car had 13km and was on the lot. Upon arriving for our 9am appointment - after a 3 hours drive, we were told that the person we were supposed to meet was schedule to work at 1pm that day, and above all, she was driving the actual Tucson that was advertised online. When we sat down to discuss the details, this new salesperson announced to us that the car we had inquired about had 11,000km on it, not 1500km as advertised. What an unprofessional service... Very disappointed in the staff who seemingly do not know very much about their cars. What's even worse is that in the afternoon, they called us to ask us if we were coming to our appointment that day. They seemingly did not even know who we were in the first place when we showed up in the morning, even after giving our names, showing email confirmations. We ended up buying our Tucson somewhere else where we were actually treated like respectable people.
I was shopping around for vehicles and I came across Thornhill Hyundai. The salesperson, Tara, was quite helpful in my search. She sold me on one of their used vehicles, and she made sure I knew everything about the vehicle as well. She also tried her best to ensure that any issues I had with the vehicle were fixed. Definitely would shop again at this dealership.
I came into the dealership looking for a new car at a reasonable price and left with exactly that. The team was extremely knowledgeable, friendly and reasonable. The entire process was pleasant and I felt that they worked hard to satisfy my needs as a car buyer.
I am no longer conducting any business with this dealership and I would not recommend them to my friends/family.
Great place to get your service done. Would like them to have more than just 3 service options to choose from but I usually custom my own anyways. Friendly service... definitely consider them to service your Hyundai vehicle.
Had a great experience with Thornhill Hyundai as i was looking for a new car today and Sonia the sales representative was great! she was very helpful and informative, she was very patient and professional, answered all my questions and demonstrated good product knowledge
Very satisfied we were able to work out a good deal.
This why i am giving a 5 star ⭐️
Thank you
Very friendly and helpful staff. Gave us a better deal than a different Hyundai dealer. Clean dealership, fast service. Promises they made were kept. Our saleswoman Tara was knowledgable and always ready to help. We will be returning for any other automobile needs.
Had a pleasant experience at this dealership and exceeded my expectations in terms of customer service in this industry. I don't do well with pressure tactic sales and have experienced this in the past at almost every other dealership. Throughout the whole process at Thornhill Hyundai, I felt that I was always treated with respect. Special shout out our sales person Jonathan Hochman and Marc the manager for being so helpful!
This is my second experience at Thornhill Hyundai. Again I was very happy with the service. I was thrilled with ease of getting through the process of buying a car. It was also the second time I worked with Jonathan Hochman. He was excellent. He understood exactly what I was looking for. I felt respected and listened to. When you go to Thornhill Hyundai ask for Jonathan.
All of the people I worked with here are amazing! They took the time to explain everything and made sure were 100% happy with our purchase. Thank you so much for a fun car buying experience :)
I was very pleased with my experience at Thornhill Hyundai. Sonia was great! She went above and beyond to make sure I was happy with my decision and provided me with fantastic customer service. She was always easy to get a hold of and communicate with. Thank you for such a great experience!!
Bought a second car from TH Hyundai. Entire team is amazing but Dealt with Sonia who always goes above and beyond. She worked out the best deal for us and she is honest and clear. She takes the time to Educated us on all features and services and made sure that the cars were the right ones for our family . Thank you Sonia for being and amazing role models for Sales. Kudos to the entire team.
The most stress-free experience buying a new car I have had. The professionalism and knowledge of the staff, specifically Sonia Malik, made all the difference. I am very happy with my new car and highly recommend Sonia and the team at Thornhill Hyundai. Thank you!
Great dealership. I'm very happy with my experience & purchase. Emilia was great, I would recommend anyone to speak to her if considering a purchase. Michael was also extremely friendly and a pleasure to deal with..
I highly recommend this dealership and sales rep Sonia Malik. She helped us choose the perfect car for our family by understanding our needs and kindly provided us with options. We received a thorough demonstration of the key features of our selected car. She was very patient with us as we made our final decision. She later followed up with us to ensure we were happy with our newly purchased car.
I bought two cars From Luiza Fon Goldring at Thornhill Hyundai.Luiza is a really nice and beautiful girl both inside and out.She is really helpful,professional and caring.I had an accident last winter and my car was total loss.Luiza helped me to buy my new car offering a really good price and I was able able to buy a new upgraded Elantra with the same price as my previous car which was a 2013 model.I would definitely recommend her in case you want to buy a car in this dealership.She is the only sales person I know who cares more for the customer than the sales or commission.
MJ(Mahmoud Haj) also helped me a lot in financing my car and getting my insurance.Although I was new to Canada and I didn't have a good credit history ,he helped me to finance my car with no down payment and at a very good rate.He is always so welcoming and caring and friendly.He made a lot of effort for my insurance problem for my previous car.My experience with Thornhill Hyundai ,specially with help of Luiza and MJ was one of the best in Canada.
I went in early in the morning for a warranty service on a rear tail light for my 2011 Hyundai Genesis coupe. The tail light had water leaking inside and was fogged up.
Ricco at the service counter was courteous and efficient. He helped me right away. He explained that the repair would most certainly be fixed under warranty no questions asked and no run-around. He took my info and said he would order the part and then call me next week when it was in. I left the dealer only to get a call on my cell phone within 2 minutes of leaving. It was Ricco telling me to come back if I can as he has the part and would love to replace it immediately! I waited for about 1.5 hours and it was fixed without an appointment!
I've visited several Hyundai dealerships around the GTA and the service here was by far the best. Thanks Ricco for your help that morning.
Great experience for first time car buyer
I purchased my first-ever vehicle last week from Luiza at Thornhill Hyundai. The process of buying a car could be really daunting, but Luiza did such a great job of making it a really smooth and easy process. When she found out that I would be taking public transit to the dealership, she offered to pick me up at my home, which is at least a 30 minute drive from the dealership. In the end, we agreed to meet at Finch subway station, which is really close to the dealership. She picked me up and dropped me off there. She was very friendly and genuine, and I could get the sense that she genuinely believed in the quality of the product she was selling. Some of the dealers I encountered when I was test driving cars came across as really sleazy and disingenuous, but Luiza was just enthuasiastic and really nice - it felt like I was just hanging out with a buddy. I had to pick up the car in the evening, and she stayed with me long after the dealership closed to make sure I understand all the features of the car. Since my purchase, she has followed up with me by phone and by email. I was very impressed with my experience from beginning to end, and would strongly recommend this dealership to everyone - and strongly recommend that you do business with Luiza.
Another great visit
I purchased my SanteFe in 2012 from Thornhill Hyundai and have had all of my maintenance services performed by the Thornhill Hyundai service centre and I have never had any problems with my vehicle. Scott and the rest of the staff there are always professional and I always have my vehicle ready when they say and most of the time earlier. The thing I like most about Thornhill Hyundai is they never try to push me into buying more services, I feel confident in knowing that any recommendations made are actually required. Plus they have great coffee and if needed a shuttle service. It's also nice that my sales agent, Luiza, comes to talk with it at every service visit, to make sure that everything is still running smoothly, that I'm still happy with my purchase, and to just chat. I would highly recommend.
Great Service, Maximum Satisfaction!!!
I've just purchased 2014 Santa Fe. I would really like to say "THANK" to Lucy Quan from the bottom of my heart. Actually this is my second purchasing experience with her. She really satisfied me with exceptional services. She was always punctual, passionate, and reliable. Whenever visiting or contacting her, I received great and warm welcome for any concerns or questions. After the first purchase, she kept in touch me regularly to ensure everything was going well. From the beginning to the end of second purchasing experience, she tried to give me her best all the time, and finally made me and my family so happy. Thank you, Lucy, again. I and my family really loves you!!!
It is my first time to buy a new car. Like most buyers, I had visited several dealerships with my friends before I decided to buy Hyundai Elantra at Thornhill Hyundai. The sales person Jeorge Jiao was a very friendly guy unlike the other sales I met in different dealers always push the customers uncomfortably. He has been very patient with me each time from arranging the test drive on the first day till the last weekend he picked me up from my house to his office to pick my new car. His manager, Ashley Lyons, is also a very friendly and professional lady. In one word, I had a very pleasant shopping experience with Thornhill Hyundai. Thank you Jeorge and Ashley!
My family recently purchased a Hyundai sonata 2014 from Thornhill Hyundai. The whole staff members were very friendly, we felt very welcomed there. The sales person Irene Song really helped us out in getting the right car. She was very honest, trustworthy, welcoming and friendly. She treated me like one of her family members! I especially recommend her for people of Korean origin as she understands the culture and the language very well. Since I was out of the town this weekend, my dad, who is not a fluent English speaker, had to go to the dealership by himself, and he told me that he didn't have any trouble communicating because she was there!
Our family have been to many other dealerships (other hyundai dealershop, Mazda, toyota etc.), and we can say that the service provided at Thornhill Hyundai was the by far the best.
Thank you for the great service!