Reuben was great! I will be coming back to St. Catherine's for a Hyundai vehicle next time I'm in the market. And will recommend to friends and family!
Performance Hyundai replaced the engine in my Santa Fe last week on warranty even though the warranty recently expired. I have owned a Hyundai since 1985 and this level of service has occurred many times. I love the vehicles and I love the dealerships and their level of service. Thanks
Frank's easy going and friendly nature made car shopping simple. He answered all my questions. I love my new Tucson!
I bought a Santa Fe in June off of Frank Frangella. He went out of his way with great Customer Service. I have even had to call him with questions and he is very eager to help. Recommend you go see him. Thank You so much Frank, Love my vehicle.
Drove from Barrie area to get warranty done on my car, sure worth the drive rather than taking my chances anywhere else. Very helpful and great customer service from Chantal. Thank you.
I purchased two new cars from here and the experience was good but 2 days ago Went there for my 1st service and they were charging me to just checking the wheel alignment which is free in all other showrooms. So, I canceled my service from here and got it done from Hyundai in Niagara falls and they provide free alignment in every service.
They service person told me that they have changed their policies now. Worst experience this time.
I purchased my first vehicle at Hyundai St-Catharines in 2013.. I recently called my sales rep Brian right away when I was looking to trade in and upgrade. Such great service, he listens, isn't pushy and I would definitely call him again. Highly recommend 👍
Fast and helpful. Did what I came for and checked a couple things I was concerned with at no charge. No hidden fees and all work discussed with you before done or charged.
I was in a process of purchasing a vehicle at this dealership with a bank draft and insurance in hand to complete my purchase and I have never in my life experience such unprofessional and shady business as this dealership. They went behind my back and sold the vehicle to someone else, while dodging my calls after to get an explanation. From their managers to their finance staff this has been by far the worst car dealership I have dealt with. I advise anyone thinking to buy a car here to do their homework and NOT work with this dealership. You can receive a much better service anywhere else and be treated with respect. Shame on all of you!
Yesterday, I was dealing with a frustrating issue in regards to a tire and handled it in a manner where I normally don't conduct myself. With that being said, Will (service) was beyond calm, despite my attitude, and reassured me that my issue would be taken care of and solved. After speaking with Will, Chantel, the service manager, sales manager, and Steve (sales), my issue was resolved and put my mind at ease. This is the reason why three years ago my wife and I purchased 2 Hyundai's from there, and in that time-span, why I've referred five friends and family members to Steve where they've each purchased a Hyundai from him. There is a reason why Performance Hyundai (St. Catharines) is rated #1. My advice, when something goes wrong or you are frustrated, stay calm (unlike me), and know that you will be taken care of. Apologies to Performance Hyundai staff, but a sincere thank you for stepping up to the plate and remaining calm, yet again! Looking forward to the continued excellent service!
Ok yea so I went to Performance Hyundai on Saturday with thoughts of just going to see what it's like, up on my arrival I met this guy who's name is Cameron who showed me a whole line of vehicles they had on sale . after looking at a few I saw one that i was really interested in and after getting such great help and great deal from Cameron I had no other choice than getting straight into doing paper works. So i said all this to say, the great service you get at this place and by their sale representatives it's awesome.
This was the second car I bought from Performance Hyundai, and Jay did a wonderful job both times. He made sure I knew exactly how everything worked in my new vehicle and answered any and all questions I had.
Thankyou to Kevin and Laura who did an amazing job with my loan. They made sure they got me the best deal possible and were in constant communication about the process.
Both Kevin and Jay have checked in to make sure I am enjoying my vehicle since getting it and that is something I really appreciate. I will definitely recommend them to family and friends, and come back in the future.
Outstanding dealership who worked with our time and financial requests to sell us a great car at a great price! Our son is thrilled with his brand new Kona and our salesperson helped us weigh out the best and safest choice for a car within our budget! Performance Hyundai was a great place to purchase a new 2020 Hyundai Kona!
Just traded in our 2017 Elantra GLs for 2020 Elantras (one sport)! Lucas was outstanding to deal with. He went above & beyond and paid attention to every detail. Many thanx to Tony in pre-owned, and Anthony for their support in seeing this purchase through. 😁
Thank-you to the wonderful staff for your great service! Jay and Kevin were very helpful and made the process of getting our vehicle seamless.
My family has been coming to Hyundia since I was a little girl. They have always trusted Mary-Lou, so it was only fitting I come to her when it was time to by my first car. She has been my Sales Consultant with every car I have gotten and I can't say enough positive things about her and the whole experience. They truly make you feel like one of the family as, they are a part of yours. Thank you so much for always being my go to Sales Consultant, you won't regret buying anything from her!
I couldn’t be happier with my new Tucson. Frank went above and beyond to make sure I had everything on my wish list. He was very personable, never pushy. Top notch service with a smile. Anyone who is car shopping I highly recommend Frank to facilitate your needs!
Customer service in the sales department was very good. Reuben was knowledgeable and allowed me the time to check out the vehicle without pressure. It was a very pleasant experience. Thank you Reuben.
I've purchased two vehicles from Performance, one new and one used, and both experiences were good. Recently tried to purchase another used vehicle, this time using the website to narrow down my search. I have found that Performance stocks their website with vehicles that are not available, good values that are used as bait, and I question whether those vehicles were ever actually available at the prices shown. I talked about this with a colleague and they had the same experience, noting that the car they inquired about stayed up on the website for over a month. Super shady....
Mary-Lou is amazing, not your typical sales person. She listened and understood what I was looking for, not at any time did I feel pressured. She was completely honest with me and helped me find the perfect vehicle. I'm loving my new Elantra GT. Everyone should go see her if they are looking for a new vehicle.
It is always a pleasure to deal with the staff at Performance Hyundai - St. Catharines. Whether I am buying or servicing my car, everyone is always professional, knowledgeable, friendly and service-oriented. Thanks
Mary Lou, Tony and everyone for all your efforts and Bud you are missed!
Let me just start by saying this is the #1 place I recommend going to if you are looking at some new wheels, the selection is endless, prices are reasonable but the service was definitely what sold me on buying my new car. So shout out to Mary-Lou for hooking me up with my amazing new Tucson. It was a pleasure to meet you and for anyone looking for a GREAT sales person find Mary-Lou, she knows just about everything!
Let me just start by saying this is the #1 place I recommend going to if you are looking at some new wheels, the selection is endless, prices are reasonable but the service was definitely what sold me on buying my new car. So shout out to Mary-Lou for hooking me up with my amazing new Tucson. It was a pleasure to meet you and for anyone looking for a GREAT sales person find Mary-Lou, she knows just about everything!
Performance Hyundai is honestly the best place to get a car. They listen attentively to your needs and tries to work around your budget. Daniel the finance manager was so awesome he went above and beyond to make sure I got the car of my dreams and it was affordable and within my price range.
I honestly don't see myself going anywhere else.
Fantastic dealership and staff. Would highly recommend anyone looking for a new vehicle to check out Performance Hyundai. Special shout out to Ryan and Tyler for making our experience 100% top notch.
Let me just start by saying WOW! My experience at Performance Hyundai was amazing. My sales rep, Cameron was very professional, knowledgeable and so kind. He was able to meet all my requests and exceed my expectations. The ONE thing I had an issue with was that GOD AWFUL speaker outside the building. It was very hard to hear Cameron when he was explaining some of the features to me. Other than that, I am very pleased with everything. I'll be recommending all of my friends and family to Cameron.
Thank you to the Performance Hyundai Team!
Laura Martin at performance Hyundai was very knowledgeable, understanding and honest with me about what i could expect to get from a car with my budget. She was very helpful in accommodating my needs and even came in on her day off so i could receive my car faster. thanks so much, highly recommend her and performance hyundai in general.
great experience
Martin at Performance Hyundai was amazing to deal with. Put no pressure on us at all. Was down to earth , laid back and very personable. Would recommend him for all your car needs. He makes you feel welcomed and treats you like a friend rather than a potential sale. 5 stars !!!! - Chris & Talhia
I had to bring my car in for a software update, and to have a new key fob programmed for my 2018 Hyundai Sonata GLS. I was greeted by the BEST service department employee that I have ever had while at Hyundai. He was extremely efficient and friendly and the work was done well before the stated time. I was very impressed with this visit.
Having owned Toyotas for the last 15 years, I felt that a change was due. I called Performance Hyundai and was connected with Laura Martin. Within approximately 10 minutes, Laura had prices and features of the two vehicles I was considering in hand and discussing the pros and cons with me. Laura was a consummate professional from start to finish and made switching manufacturers super easy and hassle-free. Laura took my other requests, such as snow tires, and worked them into a payment that will be less than my current Toyota payment. All in all Laura was wonderful to work with and I would not hesitate in the least to recommend her to anyone looking to purchase a new vehicle.
I attended this dealership to assist my daughter in purchasing her new car. We were introduced promptly to Ms Laura Martin, who would assist Brittany through the trade-in & ultimately, her choice for a new car. I can assure you, she was professional & very helpful in acquiring the best deal for Brittany. At no time did the “father protective alarm” even remotely come into play. I don’t believe Brittany could have been treated any better than she was, and I’d like to thank Laura for her undivided attention. She even came in on her day off for the delivery! Can’t ask for anymore !!!
Just recently traded in my old vehicle for a way better deal, purchased a brand new 2020 Elantra. Absolutely love it. My sales representative Laura Martin, was extremely helpful, friendly and respectable, she made sure she could do the best she could to get me into something affordable and reliable. She didn’t pressure me into anything extra, just explained what was available for offer. I couldn’t of asked for a better experience and better sales rep! Thank you guys so much.
Recently got a new car and Madison and Kevin made my experience great! Madison is super personable and easy to get a hold of, she made sure I got everything I wanted! Kevin did not pressure me into anything and also made sure I got everything I needed! Overall great experience and would recommend them both to anyone!
Brought my vehicle in at 8 a.m. Received a call a 9 a.m. with the answer to my issue with my vehicle. Great customer service from Chantel. Efficient and polite. Covered under warranty. Shuttle driver Dawn also very nice.
The sales person I dealt with started out really nice and then when we went back another time they were super rude and had a really bad attitude and was super unprofessional. I felt so uncomfortable and like they were bullying me into a deal. I left and went to Autovalue Hyundai in Niagara falls and had a great experience and purchased my car there because of the sales person at performance Hyundai.
I know a little bit about vehicles and I've always purchased my vehicles in private sale. My rep Bud seemed to understand where I was coming from and treated me with respect in this regard. He was transparent & honest, it was overall a great experience. I was able to walk away feeling like we both made a good mutual deal. I walked in expecting a war and I walked out nearly shaking with happiness.
Even the staff in the back offices didn't seem to strike me as hungry sales people. There seems to be an emphasis on making sure the customer walks away happy with the decision they made rather than making today's numbers. While the latter will always be a part of any business. It was nice that the staff didn't make it the most obvious important thing. The office will treat you with dignity and respect while you make decisions about your purchase. It's about what suits you best and that's the key to their service experience.
We were extra lucky to get Bud. His desk is lined with customer service awards from outside the business and it isn't difficult to understand why. He will slowly and carefully step you through anything in the process. When you go home and Google what he told you, you'll find the same facts, no shady stuff. Even after he had my signatures and banking information, he was doing extra's for me right up until the morning I picked the car up. My expectation is if I called him right now and said something was wrong that he'd take care of me.
I'm happy with the vehicle, staff service, and my hope is that I'll continue to be happy with the support they offer me as a customer in the future. They haven't really shown me any reason to worry about a negative experience. I took note of other customers over the three days I spent on and off in the lot. I didn't see anyone having a bad time. Just the same honest experience that I was having. The opposite of what I expected from a dealership. Two thumbs up.
I really don't want to get into the details of 'what happened LIVE' with my 2017 Santa Fe XL during a regular scheduled service visit at St. Catharines Hyundai......but I must commend Andrew (service manager) and Karen (sales advisor) who handled the situation wonderfully. Karen was an breath of HONEST fresh air and Andrew was very professional and really worked with me so I would be happy. I left VERY HAPPY. Performance Hyundai REALLY does want their customer to be 100% satisfied and it was proven to me yesterday. I will continue to LOVE my Santa Fe and all my regular maintenance visits at this wonderful dealership!
I just bought a new car and the process was very smooth and easy. The team got everything together for me on the same day and was able to get me the exact car I wanted. They offered me some great deals and coverage for my vehicle which I am pleased with. Only thing was that I walked around the parking lot of 30+ minutes before I MYSELF had to walk to the reception to ask for someone to help. I am younger but it shouldn't matter - the moment my father walked in - he had already been offered assistance.
On May 1 2019, I purchased my second Santa Fe at Performance Hyundai St. Catharines from Mary-Lou Slobodian. From my initial inquiry about 2019 models and trim features, Mary-Lou was as helpful and knowledgeable as she was when I purchased my 2013 Santa Fe 6 years ago. She made the entire experience so pleasant and personal, and expedited delivery so that I was able to start enjoying the remarkable new 2019 features the next day. Hats off to Mary-Lou, great representative for the Hyundai brand!
Fantastic sale staff. Went to a few other Hyundai dealerships in my city and Preformance gave me a way better deal on my trade in. No pressure from the sales staff either.
Today (27 April 2019) around 1pm, I called Performance Hyundai (St. Catherine) and spoke with Jay. I asked about two Santa Fe Red to confirm their availability. Jay confirmed both are available. So I drove about 60 km from Burlington and arrived around 2pm. Jay welcomed us and went to grab the key for the ones with lower mileage (my first choice). He brought the car and we walked around it and I found a very bad dent on the trunk. I asked him is it the one that we talked about, the one with 45K?. He said no, sorry that one is sold this morning!!! I walked out and reflected this to a manager and told them I consider this as a lie! What I see you just tried to grab a customer in, and then hope to sell him something else? With this lie, you did not only loose one loyal customer (a big fan of Hyundai-so far) but also I will tell the story to every friend, family and colleagues. I am not trying to be completely negative, Hyundai is an amazing corporate, you should visit the Burlington branch and see the different level of customer service and professionalism.
I purchased a Genesis G70 recently from Performance Hyundai. What initially attracted me was the comprehensive packages Genesis advertised, as well as the awards the car had won. I was however skeptical of just how inclusive this was. Roselea was my initial contact and sales rep, and she embodied what Genesis wants to achieve from a comprehensive customer experience from day 1. She was honestly top notch at every step of the process, and I enjoyed my interactions with her. She brought the car the initial test drive, and was very knowledgeable during the initial walk-through of the vehicle - knew it inside and out! As an ambassador for the brand Roselea was an incredible asset for Genesis and Performance Hyundai St. Catherines - they are fortunate to have someone like that on their team. She took care of every detail throughout the process, and we even got some vintage wine and a hand-written note with Rose delivering the car (On-time albeit during one of the worst snow storms of the year!). Roselea continues to follow up after the sale to see how I'm getting on with the car! Amazing!
Further to this, I've just scheduled to switch my tires, and through Kathleen they are picking the car up, giving me a loaner. It is indeed the best car ownership experience in my personal history of car ownership. If you're considering a Genesis - work with Roselea, and you won't be disappointed with the outcome. I could have gone somewhere a bit closer, but for the hassle free experience, I would choose Performance team (especially Rose) for the next car purchase for sure. They are another level good.
I had a fantastic experience here from start to finish. I worked with Steve Ryan and he did a great job of making me comfortable and confident that I was making the best decision for what I was looking for and for my budget. At no point did I feel any pressure and he did a great job of making sure any question I'd have was answered. I'm picking up my new car on Monday! 😁
Great customer service and beautiful vehicles. The staff here LISTEN and help with genuine care and made my experience extremely easy, quick and positive. Thank you Frank and Steve! You made a first time buyer VERY happy!
The service received at this dealership is wonderful. They acknowledge you by name upon entering and make you feel welcome and appreciated from the moment you walk in the door. ( thanks Chantal! )
The service is fantastic. My car leaves the service area ready and cleaner than when I brought it in. The advisors listen to your concerns and take what you have to say seriously and work with you for resolution.
i have always had great interactions with all staff. From Sales, to Service, to Collision Repair, I trust what they have to say and recommend.
We have bought 3 cars here.
Thank-you!
I bought my Hyundai Elantra from Steve. He was very pleasant to deal with and I didn't have the pressure from him that I did with other dealers. He gave me a great deal and I will be recommending him to all my friends looking for a Hyundai.
Hello, I am writing a review on one of Performance Hyundai's staff members. I have yet had the chance to interact with everyone from Performance Hyundai but if their mannerism & sincerity matches Vasili Moutilika's then this place is certain to out compete any dealership. I have been treated well, and given honest insights into everything Hyundai has to offer me, and I'd like to personally thank Vasili. Thanks to his insight I will now be conducting my business, along with recommending Performance Hyundai to all of my friends and customers (As I'm a technician/service adviser at a local garage). Thank you Vasili for the wonderful & professional experience. I look forward to seeing you again at Performance Hyundai.
Great service. Great staff. They are the #1 Hyundai Dealership in Canada and it shows. I feel lucky to be able to have service for my 2012 Genesis Sedan V Tech done here. Ask for 'more' and there is a good chance you will get it.
Always love the service here.
I would be remiss if I didn't acknowledge the excellent service I received last week at Performance Hyundai EQUUS. The service team went above and beyond my expectations and I couldn't be more pleased. A big shout out goes to Will Kryzanowski for making everything turn out as it did. Fantastic!!!!