I would strongly advise you to steer away from this dealership due to lack of honesty and professionalism.
I had reached out Chyanne regarding a used vehicle at their dealership. After learning asking me my budget, she had recommended a lower price vehicle at $23,500. On multiple occasions, both through verbal and written communication, she had confirmed to me that the price of the vehicle was all in, plus tax and licensing fees. I drove over an hour to test drive the vehicle and put a deposit down with the intent of purchasing and scheduled a time for pick up the following week.
That next day I was sent a price breakdown that included $2000 more additional fees. When I spoke to Stuart, the financial manager over the phone, he mentioned that these included fees for car fax, detailing, gas, admin fees, sales person fees, and accounting fees. When I reminded him that the price was advertised at $23,500, he was quite hostile in that all dealerships add on fees afterwards and I could either take it or leave it. He would not uphold the all in price that was advertised.
I decided to call the General Manager to professionally and kindly explain the situation. He first denied that Chyanne had offered to sell it to me at that price. Then, I directed him to the text messages. After reviewing these, he admitted that she had stated it was all in but that it was a one day deal that he would no longer be honouring. I had then told him that I had a down deposit with the intent and appointment to buy this one day deal. He said he did not care, he was no longer honouring it. I then stated that this was violating OMVIC regulations as the prices advertised must include all fees except for taxes and licensing. He replied with “I am quite close to members of OMVIC, so I am not worried about you complaining.” This to me indicated that, regardless of his actions, his connections would help him.
Such a great purchasing experience! The whole team at SF Hyundai is welcoming & friendly. Chyanne and Stu were so great to work with. Would recommend, 100%
Trading in our 2020 Santa Fe for a brand new 2023 Santa Fe was an absolute pleasure and we couldn’t be happier with our new vehicle and the splendid service we received from the staff of Smiths Falls Hyundai. This is the 8th vehicle we’ve purchased from Smiths Falls Hyundai over 19 years and we’ve recommended Smiths Falls Hyundai to friends and family many times. Special thanks to Chyanne Drysdale for her exceptional service and support!
When you take your car in for service, they try and upsell you thinks you do not want. If you say you do not want the service, they do thing to your car that make noise in the car that was not there before going in. Example they put leaves in my heater fan, because I did not want a $175.00 heater disinfection service.
I just recently bought a vehicle from this dealership and it was a painless process, very friendly and knowledgeable. Chyanne was great and wonderful, and Stuart was very helpful as well, I recommend them if your buying a vehicle.
My parents have been going there for years. They have bought a few cars from there. It was my father that used to bring the car there for fixing or tune ups, but now it's just my mom who doesn't know much about such things. She just trusts them to be do right by her. She recently got 4 all weather tires purchased and installed by them. She asked for a good tire, and they sold her one of the most expensive tires they had for her 2015 hyundai elantra....bridgestone weatherpeaks. So $800 for that. They charged her $260 to install, balance and align. $195 to remove a dead mouse and spray some air freshener or something. They did an oil change, changed the cabin air filter. They checked the tire pressure, battery, and did some lube. For the grand total of $1581.31 with tax. That was about six week ago. Within the last 3 weeks she got two flat tires. Never a problem before. She doesn't take the car out much or far. She went back to them. Got two more of the same tires. Only deal she got was that they didn't charge her for install for the last flat tire she got. I didn't know till after that this happened. She is never going back there. They have lost a valuable customer. We will be taking her where they won't take advantage of my mother's ignorance.
I visited Hyundai not having a clue what I wanted as a young driver and Liam really helped me find the perfect vehicle for me. He was really sweet, laidback, and overall a great guy to assist me with finding my dream vehicle! Really recommend Liam if you are going to smiths falls Hyundai!
Bought a brand new tuscan a couple weeks ago, great service from top to bottom, sales/finance/service dept were all great!
I visited the Hyundai dealership the other day to look for a new car and wow! What an amazing experience! I was greeted at the front door by a sales associate by the name of Chyanne. She helped me find an appropriate vehicle for my price range and got me the best financing option. I ended up getting a 2021 Elantra which I was able to pick up the following week. If you are going to get a car from here, get Chyanne to help you. Thanks, Chyanne!
In a word, unbelievable.
The best car shopping experience in 30 years of buying cars! I went to no less than five dealerships haggling, going through the regular back and forth nonsense, being offered way too too little for trade-in.
I sat down with a Hyundai team and in less than 10 minutes came to a deal that was amazing for an amazing car.
If you're in the market for a new Hyundai give these guys a shot I am so sure you will not be disappointed.
Wonderful and friendly experience once again at Smiths Falls Hyundai!! Everyone I dealt with was terrific - Mason, Chyanne, and Stuart. I am and will continue to be a “repeat” customer. Excellent time picking up my new vehicle today. Thank you so much!!
Such a lovely experience overall dealing with everyone at Smiths Falls Hyundai! For my first time buying my own vehicle, I couldn’t have asked for more knowledgeable, kind, & caring staff to walk me through the process!
Liam was a great, honest, positive & enjoyable salesman to be around! Stuart in finance was also wonderful, helping me in any way he could to get the most fair deal! They helped get me into the car that for me best, and I’m in love with my new Elantra - Preferred Tech!
10/10 recommend Smiths Falls Hyundai to anyone looking to buy!
Just bought another Santa Fe from Smiths Falls Hyundai. May have been one of the best experiences buying a new vehicle ever! Liam is probably one of the easiest going salesmen you’ll meet! All of the sales staff were very helpful and didn’t put any pressure on us to buy, they only wanted to make sure we got what we were looking for. Another big thanks to Jay, Stuart and Shaylynne for all of their hard work getting everything finalized! Look forward to the next visit!
Can't say enough positive things about Liam and the supporting Hyundai team. I purchased a used car from them and felt I was treated as well as if I had bought new. Friendly, pleasant and genuine. Interested and engaged with me as the customer and a fair deal was made. Trust was definitely achieved.
Today (9:40 am) i visited hyundai smiths falls i asked them for this Chevrolet Impala and the sale executive (girl) just ignore me as say i am busy , I don't have time (and all staff starting laughing at me)..... Such aa bad customer service...
I have gone to Smiths falls Hyundai Service department for approximately the last 3 years. I have since moved from Smiths falls into Ottawa but still go back for service. Thank You very much Kent for the great service that you and your team provide.
All the best,
John
Bought a 2023 Kona. The staff was extremely knowledgeable and very friendly. They worked very hard to get us what we wanted with payments we could afford. We took our car home about 1 week after our test drive. I would absolutely recommend them to anyone looking to buy a new car.
Every time I go to the Hyundai in smiths falls I always leave with a smile. The service is great and the people are better! Everyone knows how to start and hold a conversation which is rare these days. And I’m about to get my 2nd car from here. I won’t go anywhere else for maintenance on my vehicles! 10/10 recommend!!
It is a good location with a dedicated staff that have helped me in both the sales side and the service. Jake treats my car like his own and I must thank him for his latest oil change. Everyone is very friendly and helpful.
If I could give 10 stars I would! The engine blew on our Tucson and these guys were on top of it from start to finish. They got us a rental immediately and approximately 2 months later (waiting on the new engine from the manufacturer) they got the engine in, noticed there was another issue (aside from the engine) they emergency ordered a part overnight, got that part fixed (which they took the time to get that covered under warranty as well) I got new front rotors and breaks and my vehicle is almost brand new again! Cheyanne (their office administrator) kept us in the loop each step of the way, I'm not sure who the tech(s) was that worked on it, but they did a beautiful job!! A huge thank you to the company for their help! I would 100% recommend them every time!
Not part of the family that owns every other dealership in Ottawa and worth the drive for purchasing and maintenance. Friendly staff that show you that they care. Great new seating area too.
I have been a Hyundai customer for approx 10 years. Every experience I've had thus far with the crew at Smiths Falls Hyundai has been pleasant and helpful. Big thanks to Kent in service. He's always great to deal with!
I came in for an oil/tire change. The staff were personable and the service was excellent. I will be coming back… Highly recommend this dealership!
AVOID THIS DEALERSHIP!!!
I purchased a NEW car from this dealership only to later learn that the car was used. I was still being asked to pay for PDI/freight. When I advised the manager that they shouldn’t be charging PDI for a used car, they reluctantly removed the PDI charge and swapped for a premium paint charge instead. Super shady management.
Fortunately, the salesperson (Tanner) was great to deal with even responding to my messages after hours. He was very apologetic regarding his manager’s misconduct.
I spoke with a OMVIC representative today andI was advised that if my statements are correct, Smiths Falls Hyundai would be in breach of the Consumer Protection Act 2002, for False, Misleading Or Deceptive Representation (Unfair Practice) - Sec. 14 (1) And Sec. 17 (1).
In the end, I decided to not follow through with a formal complaint because as bad as this experience was, I walked away from the deal unharmed and learned a new life lesson.
Not very happy with service I received in September. Back in April I was told I needed new breaks, yet in September they look fine. How can I trust them . One person says one thing and another person says something else.
AVOID THIS DEALERSHIP! The great reviews are now a lie and are a reflection of the previous owners. Recent reviews suggest a very different picture. I ordered a Hyundai Tuscon August 4 2022. The price of the vehicle was confirmed in writing by the sales rep Debbie Bradley. The Hyundai factory confirmed the order for delivery. Two months later on October 3 2022, I get an email from Debbie stating the price has increased by $2,856 due to "new management". I politely replied stating my price was confirmed in writing, that this shouldnt be allowed, and asked them to honour the previously confirmed price. Debbie ignored my email, not even an acknowledgement of the message. It has been over a month and still no response. At this point I have given up with this terrible dealership, will be canceling my order and will be looking for a car elsewhere. It is simply devasting as I have lost 3 months for nothing with this dishonest dealership and we just had a newborn therefore really need a car.
Lots of great reviews! But (almost) all refer back to experiences with the previous owners and management. Alas, the exceptional owners sold, and the fabulous management has been replaced. To call these people merely incompetent would be a kindness. And I realize a scathing review might cause someone to lose their job. I can only hope. My new vehicle had options I didn't order, at inflated prices, ($200 wheel nuts) loyalty incentive left off (3X!), $80 tire stewardship (my regular tire supplier charges $4), and an admin fee more than double the amount shown on their website. ($599). Any bright spots? Love the vehicle! And a (very) new guy, Liam, will do well, good attitude and tries hard.
My new Kona is the best chic car ever. Had the Accent, Elantra and Sonata. The Kona has great room and once the friend gets over it not being a Mercedes or Pick up you're in.
Seats fold down level giving lots of room to move around and position yourself and your mate.
On their back, the level is perfect for a head hanging out slightly past the bumper in a farmers field or cozy location. The bumper makes it more comfortable on the back of the neck and head during impact. When you're ready to go to the next level, there is lots of room to flip over and around. Being older this is important so the the rhythm is not broken. There is even a alcove at the back for either left or right handed people. It is a great safety feature for storage of Condoms ready and available.
With this open concept, there is no more wondering if they are going to be pushed into the trunk after. It gives peace of mind.
Well done designers
Wonderful pricing and amazing service. I happy to have switched from my Ford truck to a Elantra. Shout out to Nolan for the amazing service.
Very helpful, professional service from salesman, sales manager and finance manager. Was a trouble free experience. Would recommend this dealership.
Being new to this area I was looking to take my 2017 Tucson in for a safety recall. After a terrible experience at Myers Hyundai I went here to have the work done instead.
Well the service was fantastic. After a great experience at check-in my vehicle was taken in right on schedule. Work was done in a timely manner and my vehicle was brought out ready to go, washed and sparkling clean.
This was done while the dealership was under some construction. A comfortable seating trailer was provided as well a large washroom trailer which was cleaner than most grocery store facilities..
Just on this experience this place is a promising place to purchase and have a vehicle serviced.
Good job
We were entirely happy with the whole experience of buying a car from the staff in Smiths Falls. We had several relatives who had bought multiple vehicles from them, and we knew we could trust them. There was no pressure, no tricks - just pleasant and competent assistance. The Sonata is a really fabulous car, and the price was reasonable. I would strongly recommend Smiths Falls Hyundai to anyone.
Great service! Very thorough and provided a courtesy ride downtown to get to work.
Honestly, the salesmen here were so condescending and rude. Ended up at a different dealership and bought a car elsewhere. If you want a car and want to be judged on your income, lifestyle, and pretty much anything else, buy here. But if you don't want any of that, I think you could go to any other dealership in Canada and get better service
Looking forward to my first service checkup at Smiths Falls Hyundai.
A really great dealership to purchase a car. They treat you like you are an
much appreciated customer....way better than any Ottawa Dealers!!!
Thanks Steve for the wonderful help purchasing a Hyundai Santa Fe Sport.
Sincerely, Toni Lyons-Mindzak
Smiths Falls Hyundai took great care of my wife and I.
The purchase of our new car was quick and easy.
No Dealer BS that you will find in major cities.....only fast friendly service.
Thank you Smiths Falls Hyundai
The salesman Mathew is quite tight. The parts man Joe is a bit odd but otherwise a very good place to deal with!