Excellent and friendly staff of service. Very well maintained and staff was patient enough to explain all features.
Purchased a 2013 BMW 650i. Gas Tank was only half full, Car interior and exterior was not detailed, Engine was not detailed. Had to drive home 400 km so overlooked the minor issues.
When home and detailing Rims noticed a small bulge in the Right front side wall. $480 tire replacement needed and dealer is telling me too bad and none of this is their problem... Even though Kenneth Lung acknowledged that all issues were unacceptable!
Beware!!!
I took my car in Today to purchase a part for my battery. Aslam was able to have his team fix the part and save me hundreds of dollars and anxiety in wait time. I cannot thank Aslam enough for saving me money and time Today! I am so glad I made the appointment to come in. The service was also pleasant and efficient. Thank you so much.
Service was Good. They tried to help as much as they can. They gave their 100% effort s to empathize me. I would highly recommend this dealership.
no call received.
Bought my car here in 2016.
Manager tried to get my biz back in 2019 and failed horribly.
Would've rated a 0 if I could.
Definitely not a good place to start/end/continue your search for cars.
Yes.. had a good discussion in regards to a new car... but, changed my mind at this time ... will look at it in the spring time
thanks
Shirley
Love them. Will never go elsewhere. I only deal with one service advisor and I have never been let down. He goes above and beyond to keep up customer satisfaction. Love this place. Service in itself is great. I never have issues where I have to go back because of unsatisfactory job performance. Will always remain a loyal customer!
I went to check out my options with Rubin at kingscross location and once that was done, within minutes of getting home I got a call of congratulations from Rubin that I was approved for a brand new 2017 hyundai tucsons!! I was very thankful & excited, now my family can be in a safe vehicle and enjoy a better ride.
Today, went in for regular scheduled maintenance on my car. Excellent service as usual! Staff are very courteous and helpful. Waiting times provided by service staff are accurate - your car is ready when promised. Finally, regardless of how small the service is to your car, they always give your car a free exterior wash, I really appreciate that extra courtesy! As I said, overall, their service is excellent and I would strongly recommend them to anyone.
I was interested in purchasing the Santa Fe, and was looking for a great deal. I met Ivan Wu and he helped me not only get the car I wanted, but an awesome deal as well. He was extremely helpful and was willing to work with me to achieve what I wanted. He was good at answering all my questions and made the the entire car purchasing process extremely easy and stress free. I recommend Ivan Wu if you are looking to purchase a Hyundai.
It was amazing experience, what a service!!!! especially the sales consultant, she was so enthusiastic with full of product knowledge I didn’t go there to buy rather I stop by just to have a look but she convince me and make me buy Hyundai Tucson 2020. Now I am enjoying the car. Thanks caroline.
Excellent service quality. Ivan was the best sales person that I have ever meet before. Already bought several cars from him of these years. Still helpful, friendly and professional.
Edwin Ho is a really helpful guy - my car runs so well, and they even washed it beautifully for me. BTW, their coffee machine makes great coffee. Great service!!!
My brother recommended for me to come here and it was such a great decision. Risha was very helpful and patient, and spent a lot of time with us to sort through the pros and cons of each of the different vehicles. Her approach was low pressure and made the process very relaxed. Raymond in finance was also great in finalising the sale, and we appreciate all all their help. We’re excited to be a part of the Hyundai family!
I've been coming to this service department since I bought my Santa Fe XL back in 2014. I've been following all the scheduled maintenance for my car as per the schedule. Last January 2, I've been hearing a horrible noise in my car which I figured was the transmission. I was nervous because I am on 109km already which means I already passed the warranty. I took it to Mr. Edwin Ho and he showed his concern and went out of his way to resolve our issue. I am very happy how he dealt with us in a very friendly and helpful manner. He listens, showed concern and understand where we are coming from. He took initiative of taking it over to fix the problem without charging us! Again this is already pass the warranty. Not only they cover my transmission, they also covered pretty much ALL the expenses to replace the transmission of the car. I will always go back to this service department as long as there's someone like Edwin Ho who is genuinely willing to help. Edwin Ho is very kind and patient! He is really one of an extraordinary employee I ever dealt with.
Fantastic work by the staff! Booking online was extremely convenient and fast and the service was prompt and done right on time! Highly recommend working with Hyundai!
Bought my second car from the same dealership in seven years. I only dealt with Ivan (one of the senior sales representatives) and they were understanding of my situation regarding my previous car and tried their best to accommodate me with finding a courtesy car while I waited for the lease on the new car to be approved.
Ivan was very helpful, answered all my questions, gave me time and space to consider all the available model options and was very patient with me when going over all the different features of the car when I picked it up.
Overall the experience was very positive and very pleasant, did not feel rushed or pushed to buy immediately.
Bought my second car from the same dealership in seven years. I only dealt with Ivan (one of the senior sales representatives) and they were understanding of my situation regarding my previous car and tried their best to accommodate me with finding a courtesy car while I waited for the lease on the new car to be approved.
Ivan was very helpful, answered all my questions, gave me time and space to consider all the available model options and was very patient with me when going over all the different features of the car when I picked it up.
Overall the experience was very positive and very pleasant, did not feel rushed or pushed to buy immediately.
My experience at this dealership was very good, salesperson Noor Ahmed was polite, honest and very helpful with my concerns during the purchase and after the delivery.
I would recommend anyone to him and the dealership. It's easy to get to and the service is excellent.
My recent purchase experience was great thanks to Neil and Raymond!!! Friendly, professional and personable. Any questions and concerns were addressed in a very timely manner. It was all smiles driving away in my new Santa Fe!!!
I met with Edwin Ho today to do my car service. He is very informative and efficient to do my car service. He explained to me that I need to run my car very often in order to keep my car battery active. I am very appreciated with his good service.
Went in for my first ever oil change yesterday and received excellent service from Imtiyaz. He was informative and explained what they were going to do, then took my keys so that I didn't have to wait around. He then called when my car was ready. He and the receptionist were very pleasant and it overall took less time than I was expecting :)
A.J
A year ago I brought my Hyundai Santa Fe 2107 for regular maintenance every 6,000 km at the Kingscross Hyundai Center. Ahmed follows the service, and has proven to be an active and professional follower and this makes me trust your position. Thank you so much
The engine on my transmission blew, I was frustrated and was in need of a new car. I walked into the dealership after going to 2 other dealerships and not getting the help I needed. I met Caroline Madelar and instantly she was there finding and customizing the details of my new vehicle. After Caroline introduced me too Kathleen who was amazing in helping me get the monthly payments within my budget. I HIGHLY RECOMMEND if you’re looking for a vehicle to speak to Caroline and Kathleen
I purchased a pre-owned car from this dealership recently. I am very happy with this car. The price was very reasonable. The condition of car is excellent with lot of great features in it. The name of the person I was dealing was Mr. Noor. Very good customer service. I will be very pleased to refer this Dealership to my contacts.
The service was good. Not too bad. Just wish the advisors would let me know every half hour on the status of the vehicle as sometimes it would be ready unless I asked. But overall, good service, could be better!
Of all the car dealerships that I visited in Toronto (9 to be exact), Caroline of Kingscross Hyundai was the only sales consultant to treat me with respect and kindness; and the only person to exhibit her appreciation for my business, as she understood it to be a privilege.
That is why I purchased my first car (Hyundai Kona) from Kingscross Hyundai, and have a strong desire to recommend this dealership and Caroline to anyone on a quest for a new car.
I strongly implore you, whether you're a first-time car-buyer (like me) or if it's your third/fourth/nth car, to take your business to Kingscross Hyundai.
I promise you, Caroline will take great care of you, and you will leave that dealership with a smile on your face from her humour, respect, and service. She will take you through the process and do her best to help alleviate the stress of buying a car, and actually manage to make it an enjoyable experience.
Trust me, even if it's a bit out of your way, go to Kingscross for your Hyundai car. I speak from experience: they provide the best customer service.
This is a great dealership to go to! My sales rep was Steven Wang and he made the process of buying my first car were smooth and easy. He even was able to work around my busy schedule and was understanding. I was shown over 15 cars and Steven was very patient and helpful while choosing the perfect car for me. Thank you Steven!!
Service in King cross was fantastic. AJ was my service advisor. He was friendly and helpful. Service was quick and i didn't have to wait too long. It's a little far from my place but worth it.
Caroline was excellent at customer service. Palisade was smooth and comfortable. Looks are deceiving as it looks large but doesn``t feel intimidating at all. Excited to eventually purchase from Hyundai
I test driven the 2019 Palisade today. Great handling and appearance. Car well planted on the road and quiet ride. Amazing sales agent Noor Ahmed
Great dealership. Steven my sales rep was very knowledgeable and friendly. I test drove the palisade. Very roomy suv. Lots of headroom and quiet ride. Also lots of good technology inside. I definitely recommend a test drive
Came in tonight at 7pm to test drive the Palisade with Rish. Really awesome vehicle. Horsepower 291 on a V6 engine. Technology is better than my 2007 Lexus fully loaded. Very nice touch Hyundai!
It was my first car ever in my life and I was super nervous about the whole process. However Caroline and Ruben have been so nice and caring, their service was AWESOME!!!
I will definitely recommend them to anyone who wants Hyundai car. Especially if you were new driver, go to Kingscross Hyundai!!!
It was my first car ever in my life and I was super nervous about the whole process. However Caroline and Ruben have been so nice and caring, their service was AWESOME!!!
I will definitely recommend them to anyone who wants Hyundai car. Especially if you were new driver, go to Kingscross Hyundai!!!
It was my first car ever in my life and I was super nervous about the whole process. However Caroline and Ruben have been so nice and caring, their service was AWESOME!!!
I will definitely recommend them to anyone who wants Hyundai car. Especially if you were new driver, go to Kingscross Hyundai!!!
Thank you for Caroline, Raymond and Ruben for helping us find the best car for the best price. They are so cool and easy to talk with. I definitely recommend them and their team, Kingscross Hyundai the best! Cheers
I bought a Hyundai Elantra (Luxury) 2019 from this place and it is amazing. Through this whole buying process Mr. Peter Wu helped me a lot without him it would have been impossible. He also gave me winter mats for free which was amazing too. He is the best sales person I ever dealt with. So I suggest anyone who goes there, go to Mr. Peter Wu.
Shark fin antenna cover fell off when I gave my car to service and when I went back the service technician blamed the area that I live in and gave me sarcastic laugh. They informed that the whole antenna with Shark fin cover needs to be replaced and quoted me a price of $400 and service charge of $180. What a rip off.
I can recommend to everybody their fleet manager Ruben Santiago. Very attentive and helpful.It was pleasure to make a deal. 5 stars only
Excellent services over the first car purchase. Very nice crew to help clients..specially my sales manager Caroline given me the best i need with total satisfaction
I have owned brand new Hyundai vehicles for the past few years and bring my vehicles to Kingscross Hyundai for service religiously.
I don't like that I make an appointment and still have to wait on average 20+ minutes to be served. It is very similar to a DR's waiting room where you show up on time for your appointment and are told to wait as someone will be right with you...they are never right with you, so what is the point of making an appointment? Again, waiting a few minutes isn't unreasonable but over 20 minutes, come on now. The waiting is a waste of time and this process could be a lot more efficient.
I will say that the service advisers/managers are typically helpful and detailed in explaining the service and what I can expect.
My vehicle is typically ready in the time frame they relay once they take in your vehicle. Edwin was the last service manager I dealt with and he provided me with assistance.
On my last visit, I purchased a piece of trim for my driver's side door ($55) from the parts department of the dealership and asked if they could pop this on the door while they were changing my oil. They told me there would be an installation fee to install this small part. I told them not to bother as it seemed pretty ridiculous I would have to pay to snap on this small piece after already paying $62 for an oil change. I took the part home and was able to put the piece on myself in 10 minutes. It would have been nice if they could have done this for me but I guess customer service is not in their best interest.
I will continue to take my vehicle to the dealership as I am a loyal customer and do believe they are able to service my Tuscon best while under warranty. I would recommend they re-evaluate their commitment to customer service and satisfaction by improving their processes and going the extra mile to reward customers for their patronage.
Came here and leave with total satisfaction. Noor is the best sales person I have met. He gave me all details and help me a lot in choosing my new elantra sport. Replied all my email and messages very fast. Thank you again
I am happy with my Hyundai Elantra. I would really like to appreciate Justin Lee. He explained me about the car features and suggested me the best model as per my requirement. He is very courteous and best salesperson I had came across in car dealership. He gave good advice and did not pushed us to purchase as others usually do. I wanted a specific color which was not available with them, Justin almost updated me everyday about expected day of delivery. He helped me with my insurance company and helped to complete the paperwork quickly.
I got mine at a very good deal and lowest as compared to other hyundai dealership.
Thanks.
Great service. Customers care was amazing staff very helpful. Will definitely say great location to shop for a vehicle
Great service. Very professional and always available for helping us getting the best deal possible. Steven and Raymond went above and beyond to help us and provided an outstanding service
Very clean, neat and professional setting, when i asked about the shuttle service the shuttle driver was very courteous and professional and dropped me off to my destination in record time adding to the amazing service I've experienced here I will strongly consider this place when looking for another car, thank you for your excellent service! Service definitely is a big factor when choosing a car and you guys really did well, as well as the service advisor who helped me with the process of my engine recall.
Justin is very good sales person.
He is one of the best sales person.
He helped me a lot to buy a new car
Want to rate 10 out of 11 for him
I've always had great service from Kingscross. Imtiyaz Patel is a pleasure to deal with and his customer service is commendable. There is a bit of a wait when they are busy but he always keeps us informed on what is happening with the vehicle. There are also lots of shops and restaurants nearby that we can walk to while waiting for the car to be serviced.
Hey,
If you're thinking of buying a car, don't go anywhere else!!
Noor Ahmed is your guy and Kathleen is your gal!
I wasn't too sure about my decision but with their help I was able to drive out of Kings Cross with a brand new car.
A huge shout-out to you guys for your help and advise.
Lots of best wishes and good luck to you!
Noor Ahmed was an excellent salesperson. He is efficient and professional. He also answers my e-mails in good time. Highly recommend him as he has a friendly manner and is happy to answer all queries.
Hi
I am just sharing my good experiences at Kingscross Hyundai Parts and Services. I have been facing a vibrating problem with my car when it running low speed and went to this service center.
AJ was my contact person who helped me to fix it with replacement of parts and various services to overcome this problem. Now my SUV is running well, he also given me quick tips and tricks to maintain my vehicle.
Definitely I would recommended my friends to visit this service center.
You can get a quick service here for your vehicle. I don't know why but sometimes they say they checked the breaks but they just check off the list without looking at the breaks at all. It cost me some repairs on my breaks down the road. It seemed like a simple oversight by one staff or two. Overall, however, I simply like the vehicle services and staffs and wait room. They are quite friendly and listen to your concerns very well.
Called into kingscross last week Thursday to book an appointment for my wife's Elantra, servicing and minor issues to be checked. The receptionist informed me that she could book me in for that very day and found a time for me to get my car in which I thought was amazing, she also helped me with all my questions and explaing the packages available. My appointment was with Mr.Wilson who was a great help and gave me a good laugh to top it off! He told me any concern I had would be inspected and not to worry. The wait was not long and I was very happy with the work done and I was even provided with a report of my vehicle to show me how everything was doing. Overall great friendly staff and great service!
I really commend the prompt service provided by Mr. Jamir dela Paz. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. He has a caring approach and truly professional .Excellent customer service !
Me and my wife went in for a drive test and possibly purchase a car for my wife. The sales representative Ruben Santiago was very honest, professional and helpful and accepted anything we wanted. In about an hour we closed a deal to purchase an all new ELANTRA 2017. AND WE LOVE THIS CAR. I would definitely go back to Kingscross Hyundai dealership and ask for Ruben Santiago to purchase my next car. I would also recommend them to anybody I know.
I just received amazing service at Kingscross Dealership. The staff was professional, knowledgeable and hilarious, making it an easy and fun buying experience for me.
After reading the reviews I almost did not go to Kingscross Motors. And that would have been a big mistake for me. I wanted a pre-owned car and was helped by Jonathan, one of the sales people. He gave truly excellent service. He showed me all the options in pre-owned vehicles that were in my price range. He never tried to push a new car on me. He took the time to explain each car, its pros and cons; did test drives, and then left my husband and myself alone to decide if we even wanted to buy one of the cars we saw. When we went to do the purchase, we were very satisfied with the final price and it was not a hassel. On pick up the car was spotless, Jonathan set up our Blue tooth; made sure there was a tank of gas in the car, and off we went. We could not have asked for an easier, more respectful experience. As for the rest of the staff, at all times they were polite, helpful, and greeted us at the door and helped us find our salesman. I will certainly be recommending Kingscross to our friends and family, without hesitation.