We own a 2018 Santa Fe Sport . Pleased with it but decided to get a new one.
We like the Pallisade . We spoke with several sales personnel at World Cars , none available but took our name & # to call when one comes in .
Did this on 3 separate occasions over a 3 month period .
No one ever calls.
Drove by today - guess what .There is a Pallisade in the lot .
Sorry we can’t let you test drive it , sold it this morning .
Worst customer service ever .
Obviously they don’t need our business .
Now we will not buy Hyundai .
World Cars made buying a vehicle from them super easy and awesome. Joel and Mark C were a pleasure to deal with. They answered all my questions straight forward and on point. 5 stars all around!!
Super friendly and accommodating. Helped me out of a bind a few times and got my vehicle in in no time.
Rim replacement was quick and efficient but ended up being higher than discussed. Was supposed to be informed of it if it was going to be higher but was not until I had to pay. Nonetheless the service was quick and my tire is fixed and back on the road.
Excellent work done at the service department..
No words can explain my pleasure. Great service, Great people, Great management. I started my car shopping here and ended up here. That's wat their service. No waste of time, strait to point. Allan, he is really an amazing person and helped me to find my choice. I m 100% satisfied and really happy to join Hyundai family.
Quickest car buying experience I've ever had..... Allan and Mark were fantastic getting me out of a lease with another company and into a 2022 Elantra. Thanks again guys.
WORLD CAR HYUNDAI HAS THE BEST SERVICE PEOPLE IN SAULT STE MARIE. THEY REALY CARE ABOUT THEIR CUSTOMERS.THANK YOU
Great service ! Friendly and very transparent
Terrific Service Department, staff knowledgeable and friendly. Thank you!
Great people and service!
I helped my elderly father buyout the lease of his Hyundai Elantra.
The paperwork is not as simple as you would think between the Hyundai Finance, the Dealership, insurance and the government licensing...
Anyway, the business manager (Mark) made it easy for us!
He was super nice, got everything done for us in a few days and the best thing was he took the time to update us how things were going.
Very nice to see great professional service. Thank you.
My husband and I went to test drive a few vehicles, and casually mentioned to Dan that we would love another Santa Fe if it was bigger..while test driving Dan found us a Santa Fe XL, which is exactly what we needed!! Dan Moore and Mark Chiccarelli, went above and beyond to make sure we got the best deal for the car we loved! Thanks so much guys! We are thrilled with our new vehicle!
Get mechanical on vehicle before buying. Staff are friendly and courteous
Get mechanical on vehicle before buying. Staff are friendly and courteous
Christine in service was excellent to deal with. She took care of our concerns promptly and with the upmost courtesy. Highly recommended! A+
Immensely impressed by the exceptional customer service at World Cars Hyundai.
While driving from Southern Ontario to BC I needed emergency service on my car. The staff at Hyundai not only agreed to have a look at my car without an appointment, but made the repairs on their lunch break!! As if that wasn't enough, the staff allowed both my dogs in the building while repairs were being completed and providing them with treats, water, and affection while we waited for service. NEVER in my life experienced such phenomenal customer service anywhere!
Thank you so much World Cars Hyundai for ensuring my family and I get across the country safely! Your kindness and amazing customer service is greatly appreciated.
Immensely impressed by the exceptional customer service at World Cars Hyundai.
While driving from Southern Ontario to BC I needed emergency service on my car. The staff at Hyundai not only agreed to have a look at my car without an appointment, but made the repairs on their lunch break!! As if that wasn't enough, the staff allowed both my dogs in the building while repairs were being completed and providing them with treats, water, and affection while we waited for service. NEVER in my life experienced such phenomenal customer service anywhere!
Thank you so much World Cars Hyundai for ensuring my family and I get across the country safely! Your kindness and amazing customer service is greatly appreciated.
Immensely impressed by the exceptional customer service at World Cars Hyundai.
While driving from Southern Ontario to BC I needed emergency service on my car. The staff at Hyundai not only agreed to have a look at my car without an appointment, but made the repairs on their lunch break!! As if that wasn't enough, the staff allowed both my dogs in the building while repairs were being completed and providing them with treats, water, and affection while we waited for service. NEVER in my life experienced such phenomenal customer service anywhere!
Thank you so much World Cars Hyundai for ensuring my family and I get across the country safely! Your kindness and amazing customer service is greatly appreciated.
Quick service. Even washed my Kia.
Promised me I would be able to get their shuttle right away when I dropped off my car. They had done this before so I should not have been surprised by their lack on honesty. Dropped off my vehicle only to be told the shuttle was out on a run. The woman working called the driver. I asked how long the driver would be. Without ever glancing at me she said "10 or 15 minutes probably 15. I told them that this one of the reasons I had stopped coming here. So now I have gone from the shuttle will be here when you get here to 15 mins before the shuttle is here.
I went to wait outside, tired of their BS and was getting worried I would be late for work.
Here is the straw that broke the camel's back... The couple that pulled in AFTER me came outside from service. The lady told me that someone from the garage was driving them so they didn't have to wait. I watched as a World Cars vehicle and driver stopped in in front of the building, they got in and rode away as I stood there waiting for mine.
The signs could not have been any clearer. Some customers matter some don't. 😔
I managed to get a friend come pick me up and drive me to work.
Avoid bringing your vehicle in there to get serviced or repaired at all costs.
Avoid bringing your vehicle in there to get serviced or repaired at all costs.
They had me, without an appointment, in and out in no time at all! Thanks a ton, folks!
Very warm and professional process to buy a new Tucson. I was impressed by their knowledge and also appreciated I was not pushed to buy a vehicle beyond what I wanted or needed. I had negative experiences around that attempt to "upsell" with other vehicle dealers that led me to Hyundai
Great care taken of my SUV, I had a weird problem after towing a trailer and they knew just what the problem was. Even diagnosed a problem with the rear links just by driving it into the repair bay. My '15 Sorento is like new again.
Good service if you need your Hyundai serviced
Totally disappointed with service from Hyundai SSM. Was driving on Highway and engine was sputtering, felt as if it was going to stall. Didn't feel safe driving it, so I requested a loaner. Dealer said, "It has to be off the road for at least 8 days". The car is less than 2 years old, under warranty, and carefully driven. They had no interest in helping me, and suggested "I was starting an argument". I felt totally disrespected. Friends have made similar requests with no problems to their dealers. They were more interested in finding an excuse than finding me a loaner for tonight which I really needed. Totally unfair service. It's stressful enough having a car acting up like this with less than 20000 km, they could have at least tried to alleviate my stress by getting me a loaner. Nothing but terrible customer service from this dealership.
Nice staff, but if you are getting a new vehicle and depending on the warranty, look into another dealership.
I brought my Sante Fe in 2 times for the same issue, and was told the first time it was because i changed one tire and not all of them (okay, makes sense). The second time i was told there was nothing wrong even though it was the same issue. I brought it in a third time (with the warranty up) and suddenly there was $1400 dollars worth of problems, and some pretty major problems (not what I wanted to hear driving with a newborn).
Even when i stated my past visits for the same reasons (and i have the documentation in my vehicle), it was dismissed and seemed to be passively ignored. I am not a confrontational person but I said twice to associate i brought my car in for the same issue before already.
All my family deals with Hyandai, but i most like;y won't be dealing with them anymore.
It is unfortunate because I was actually in the marked to get a bigger vehicle/SUV, will obviously not be going to World Cars Hyundai in SSM.
Do not go here to service your vehicle. You will regret it, if not the first visit, once you are loyal they will burn you, and make you pay for the pleasure.
Always treated with respect by great people!!! Have dealt with all other car dealerships in Sault Ste Marie over the years and finally found one that puts the customer first, from sales to finance to service! Simply the best!!!!
If one is in need of a used or brand new vehicle ,there is only 1 place to go,,and that is to World Cars on Trunk Rd..I give it a 5/5 .I would give it a 6 but there only 5 stars. I would give Mark and Brad a 5 as well..You do not leave there with questions,,they show or tell you every thing you need to know before you leave.When a customer is looking at a certain vehicle,,they do not try to sell you something more expensive..It is a win /win deal for all...A special thanks goes out to Mark and B rad,,,good work fellas....
Great customer service. They treated us very well and went that extra mile. I would recommend them anytime.
My gf saw there service rep lady just chew out an elderly lady for no apparent reason, bad day or not you gotta know there are reviewers in the building. Way to powertrip the elderly hope ya feel better about yourself!
My gf saw there service rep lady just chew out an elderly lady for no apparent reason, bad day or not you gotta know there are reviewers in the building. Way to powertrip the elderly hope ya feel better about yourself!
Thanks to Lea from Kia we were in the dealership saw what we wanted got a good trade for our older Kia to another Kia same year but more upgrades and snow tires the deal took about half an hour we have never had a problem with our Kia and expect the same with the new one the staff will work with you to fit your budget if you need a great dependable SUV or car go get a Kia!!😄
Always a pleasure going there! Friendly people and fast service even when you just drop by without an appointment!! Thanks ⭐⭐⭐
Awesome service. Staff was great
Best dealership in the Sault. Friendly and always helpful.. Knowledgable staff. Above and beyond every time.
If they had trucks this dealership would be the only one I went too.
Great customer service here
Have tried to reach management at both dealerships since 2015, including Mark & John. No response to any phone calls or emails. It's a shame as I run a business that has fleet of vehicles, this is definitely not how we would do business. Not impressed.
Just purchased my 3rd vehicle in 9 years from this dealership and the service is phenomenal. The sales team is never pushy or harassing like other dealerships in our area. The service department is terrific and never push extra work if needed on you. Will keep dealing with them. Great cars and SUV no need to even shop anywhere else for a vehicle.
Such nice guys working here. Randy and Jeff worked with me to fix a mess made from another car sales group and I left with a brand new car that I can afford and has no problems. Literally so greatful
World of Cars in Sault Ste Marie is full of wonderful people waiting to help you get your dream vehicle. Highly recommend them from purchase to service. I have never been disappointed with them or my Elantra! Great car!
Our family recently purchased a 2nd Santa Fe from World Cars Hyundai and we now have 2. Our decision to make the additional purchase was based upon our very satisfying experience with the first vehicle and our dealings with World Cars from day one. They have treated us very well in both sales and service. In order to keep our vehicles in reliable and safe condition, we rely upon the experts in their service department. To-date, the team has been exceptional.
I am a very satisfied Hyundai customer and have been so for several years. The quality of their vehicles is of a high order. I have no hesitation in saying my next vehicle will be a Hyundai.
Fast and friendly service and staff.
Great people and a great place to buy a new car.
Great service and nice cars
Great staff and service!
Excellent trustworthy service.