Bought a new Tucson. Sales manager Don Basso was fantastic to deal with. Would recommend him highly.
Traded in my Elantra for a new Venue this weekend and had amazing service from the sales team, financial team, and management. Thank you for making this transition into a new vehicle a breeze to say the least. I believe we will be customers for life!
Shout out to Shane!
Another day goes by where I have not received a referral bonus of $100 which was promised to me back in August 2020. I have been given every excuse in the book as to why it has taken THIS long (nearly 8 months) to process. Jacob sold me the vehicle, and I have had absolutely no issues with him, and this situation is out of his hands, however I am clearly not being taken seriously as a female customer. I have every conversation saved with date stamps proving how long I have been waiting for a mere $100. First I was told that it was a "scam" being run by a previous employee who was let go, so I am now unable to receive the originally discussed $100 in cash, and was offered either a pre-paid visa gift card, or $100 in services at the dealership. For months after agreeing to the visa gift card, I have heard NOTHING from the new owner. I am SICK AND TIRED of not being taken seriously, and have plenty of other experiences at this specific dealership that could be shared. This is my second vehicle purchased at this location, and have obviously learned my lesson and need to bring a more experienced man with me while dealing with cars as I am being completely disregarded. I have not given up and will take further action to have this 'scam' investigated. You have my information, and I am awaiting your call.
Despite living in the Ottawa area I opted to deal with Peterborough Hyundai because of Jordan who is one of their sales staff. 6 months prior I was hoping to buy a 2020 model Kona, but Jordan was unable to find any remaining vehicles in our model choice. Even though we were unsuccessful in buying a vehicle at that time, the experience was great. Jordan skipped the usual games that I experienced with other dealers, and for the first time I came away from my car buying experience not feeling like I needed a shower. Decided to give it another try in 2021 and I was not disappointed by Jordan and Hernan (manager). They offered to match an offer I got in Ottawa (needed to do comparatives), swapped out the winter tires for me, and then they delivered the vehicle to my house in the Ottawa area. Turns out they also own the Subaru dealership in Peterborough and my wife and I decided to upgrade our Subaru as well. They beat the Subaru offer on the QC side, swapped our winter ties in, and once again delivered the vehicle. Delivery guys were awesome. Pleasure to deal with and they were excited to talk about the features of our new cars in the driveway. If I had only one complaint it would be that the process for doing all the document signing online has not caught up yet to the other industries such as banking. No digital signatures and long contracts with confusing numbers. In that regard there was a fair bit of back and forth to make sure that we had everything right in the documents. Hope they continue to refine this model of business going forward because it is much easier and better than the pressure experienced in a dealership. For the first time in my life I can honestly say that I enjoyed buying a car! Thanks team!
My experience at Peterborough Hyundai was exceptional..Jordan the sales person and Alexis the finance manager were extremely knowledgeable honest and friendly.They help me find exactly what I was looking for at the best price possible. Jordan went completely out of his way to make sure I was able to pick up my new vehicle on a day I was available 😊 I would recommend Peterborough Hyundai to anyone looking for a place to purchase there new vehicle
Thank you sooo much
I loveeee my new car
Recently traded in my Audi for 2021 Tucson. VERY HAPPY with Salesperson, Sales Manager and Financial Services Manager. Made me feel like I was important to them and I think I did well with the trade-in, etc. The Financial Services Manager was so knowledgeable and helpful. Much better service than I had at the Audi dealership. Will definitely go back for my next vehicle AND definitely recommend them! OH and I LOVE my Tucson!!!
Leslye was amazing! She went above and beyond to be sure we were happy with our vehicle purchase. Wouldn't hesitate to recommend!!
My husband was getting our car serviced recently and while waiting he went outside to look at the new Kona. Jacob was able to answer all his questions and my husband purchased the Kona right then.
Jacob went above and beyond locating the vehicle quickly and in the colour we wanted.
Without Jacob’s friendly and professional attitude my husband wouldn’t have purchased
it.
I have had a few questions recently and Jacob was friendly and patient when I dropped by. It was a great experience for my husband and myself.
Reached out to them in the SUMMER of 2020 asking for information on a vehicle and trade, say they'll get back to me. Never do get back to me.
Late October reach out and ask if I'm still looking for a vehicle? What do you think?! Do your job the first time instead of adding me to an email list.
They are the nicest and friendliest dealership in town. The parts and service crew do an excellent job. Im completely satisfied with all the work they have done.
I went in to Peterborough Hyundai on Monday and saw Jordan. He was extremely pleasant and friendly. I told him I was interested in the Kona and he went through all of my options thoroughly. I told him I was an impatient person and if I’m going to buy a car - I’m not interested in waiting a long time. There was a beautiful white Kona in the parking lot and I fell in love. I decided it was the one I wanted to go with. Jordan was so helpful and everything happened smoothly and quickly. We had a small blip with the insurance company but Jordan even helped us solve this problem which was probably outside of what he normally does - he truly goes above and beyond to make sure it is a great experience. On Friday of the same week, we went and saw Kevin who was in charge of all the paperwork/financing. He was an absolute pleasure to work with. Both Jordan and Kevin made this experience SO fun and exciting. There was no pressure and I drove off the lot Friday in my brand new Hyundai Kona - I am in love with the car! I will continue going to see them for any future purchase and would recommend them to anyone :)
Back in April walked in looking for a used car and walked out with a brand new Santa Fe. Gabe and Jacob were super helpful, and got me into an affordable option and Gabe went the extra mile to make sure I got what I wanted. I didn't feel pushed into anything, overall a great experience.
However, trying to get a call returned 6 months later is like pulling teeth. I have called, emailed, and went through their online chat, and have yet to hear back for over a week now.
Dear Hyundai, please remember your customers are still customers after driving away!
Today, August 18, 2020. I had a scheduled 10am appointment for brakes and other service. I made this appointment a week ago.
When I arrived and checked in, I had asked for a loaner car, or a shuttle service to get me home while I waited for the work to be done, I was told that they had no loaner vehicles at this time or shuttle service.
Feeling a little confused as to why this was not mentioned when I booked the appointment a week ago. The person on the phone knew I was getting significant work done. I said I guess I have no option other then to wait at the dealer, as I had no one at the time to pick me up.
I sat waiting in the waiting area for an hour without an update, so I decided to go for a walk. My car was sitting in the same spot I parked it. I went and asked how things were going. It was now 11am and my appointment was scheduled for 10am. They hadn’t even touched my car yet.
Getting anxious as I knew it was going to be a while to complete the work it was in for, I asked if there was any way they could arrange transportation for me to get to a friends house that was close to work so I wasn’t stuck. Thankfully the guy at the counter offered to give me a ride in his own personal vehicle. (Thank you to him I made it).
I received a call at 3pm saying my car was finished. But when I asked for a pick up, they refused.
Thankfully I did manage to arrange a ride to get my car after calling around. But I feel that this is such poor customer service to leave someone stranded like that. This could have been avoided!! Or they could have done more to help me!
Peterborough Hyundai you need to treat your customers better, and be human kind.
I would just like to say i took my wife's Hyundai Tuscon today for a brake job the service was fast plus the people there was really nice to talk to thank you again see you soon
Litteraly the most unorganized dealership I've ever seen.
Worst service you could ever imagine. The current service manager, Dan Kent, is one of the dumbest and most clueless people you'll ever talk to.
Nobody should ever waste a second of there time at this place.
Also don't be fooled by the positive reviews. They tell all of there staff to come on here and try to up the ratings.
Just picked up my new 2020 Luxury Elantra Hyundai today. Dealt with Hernan and Jacob there. Got a great deal on a great car with excellent service. I would highly recommend Peterborough Hyundai when shopping for your next new car!
We had a great experience with PTBO Hyundai back in December 2019. Jacob was quick to give us available options on the lot with short notice after our car broke down. He was very friendly and efficient.. would definitely recommend!! We just dealt with Jacob again via phone to arrange service for the vehicle and he was very personable remembering details about the encounter back in December. We will definitely be looking to deal with Jacob again if we need to purchase another vehicle.
Hernan and his team at Peterborough Hyundai made my first car buying experience so stress-free and enjoyable! All the staff were quite knowledgeable and didn’t apply any pressure when making decisions. The team was also very accommodating to my needs as I was buying in Peterborough but live in London. They offered me a courtesy car free of charge to drive to London and got my car delivered to my door hassle free! Thank you for all your help and expertise! I couldn’t be happier with my 2020 Hyundai Tuscan!
I have dealt with Peterborough Hyundai Service Dept recently for the first time.
My vehicle was serviced, as requested in a prompt manner. Brian, the Service Manager was polite, efficient and attentive. The mechanic that I spoke to was knowlegeavke and helpful. My car was returned to me freshly washed. I will definitely return!! 😊
The level of service delivered at this dealership exceeded all expectations I had. Jordan was an exceptional dealer and I would recommend his service to anyone. Additionally, if you are considering investing in a Hyundai, there is no better place to go. The staff is knowledgable, and will advocate for you without applying any pressure. I look forward to continuing with them in the future.
Staff is friendly, and the showroom is clean, though a bit small for the number of vehicles they have parked inside.
It was quiet - no music or anything, so it was a bit awkward and not incredibly welcoming.
We had to go inside and ask someone for assistance (no one came out to greet us or ask if we needed anything), but once we connected with a sales person, our experience was pretty decent.
Gets an "OK" rating because it was pretty good, but not excellent - a very average experience. Would have liked a bit more initiative on the sales person's side of things.
Would recommend the location, though, just given that one caveat. 👍
Jacob is the best dealer I have ever had! He is so kind and helpful and gave me an incredible deal on the 2020 Hyundai Elantra. All staff are extremely kind and professional!! When you go to Hyundai definitely ask for Jacob!!!
We received excellent care from Jacob, Ash and Katherine. Thank you for the enjoyable experience. You all made buying a vehicle a easy and stress free.
Jordan in sales and Katherine in finance were both absolutely awesome!! Jordan wasn't pushy at all and was very helpful to get me everything I needed!! He was really funny and personable! He went above and beyond by putting a bow on the car and getting a bunch of balloons because we were picking it up on my boyfriends birthday! Jordan even got in a photo with the car with me!! Katherine helped me through the whole financing process even though it took a little longer than most. I can't say enough good things about my car buying experience!!!
Before coming to Hyundai, I had looked at so many other cars and dealt with many different dealerships and sales people, who were just awful.
The team at Chemong rd, were absolutely fantastic!
Jacob was amazing. Very friendly and knowledgeable, he made buying my new car exciting and fun! Would recommend him to absolutely everyone!!
The rest of the team was also incredible in getting us the car we wanted at the price we could afford. It was a whirlwind of an experience and we are so happy with our new Tucson!
Thank you!
Finding a good car dealership is difficult. The sales team or individual was pretty sketchy in my experience but the service centre was great. Although some work on my vehicle took hours when it was only suppose to take 45 minutes - they sincerely apologized and offered some free services. Owning up to the fault is the most important to me. However - that sales team though....
My experience at Peterborough Hyundai was great. Ash was amazing in helping my situation where I could come to a resolution. The whole team there was amazing and Jacob was a great asset as well...The entire team there liked to have fun and made it more personal...so thanks again and see you soon with your TREAT!!!!!
Jordan was absolutely wonderful! He is currently in the process of having us set up with a BRAND NEW 2019 Hyundai Tucson! We originally went in looking for a 2015 but when he mentioned their amazing 0.99% interest rate for the 2019 and along got us a $1000 credit for the car we are hopefully going to be driving away with it; And to top it off, customer service is BEYOND any other. He offered to drive my boyfriend and I home after and did! Absolutely amazing human being and such a great funny guy. Would definitely recommend going to him for a car!
I usually find shopping for a car to be an unpleasant experience. Was happily surprised to find this was not the case at Peterborough Hyundai. Jordan, the salesman, was very friendly and helpful in making our decision to purchase. The manager was straight forward and facilitated a quick and painless transaction. No pressure tactics used. While waiting for the paperwork to be completed I couldn’t help but notice how friendly and helpful the staff were with each other. This speaks very highly for how they run their business. Thank you for the positive shopping experience.
I would love to recommend Peterborough Hyundai to anyone looking for a smooth transaction and a beautiful vehicle. Patrick's knowledge was outstanding. He answered all of our questions, and made us feel very comfortable. For someone so young, he has a great understanding about different vehicles, motors and specs. Katherine went over and above to make sure all of our paperwork was completed so we could get our vehicle as quickly as possible. Both were so wonderful to work with. This is the third vehicle I have purchased from Peterborough Hyundai, and would not hesitate to continue to buy from them. P.S. the new Kona is amazing and I love it as a small compact cross over.
I would love to recommend Peterborough Hyundai to anyone looking for a smooth transaction and a beautiful vehicle. Patrick's knowledge was outstanding. He answered all of our questions, and made us feel very comfortable. For someone so young, he has a great understanding about different vehicles, motors and specs. Katherine went over and above to make sure all of our paperwork was completed so we could get our vehicle as quickly as possible. Both were so wonderful to work with. This is the third vehicle I have purchased from Peterborough Hyundai, and would not hesitate to continue to buy from them. P.S. the new Kona is amazing and I love it as a small compact cross over.
Ryan Hakim made the purchase of a new car a very relaxed, easy experience. Very knowledgeable and friendly he was able to answer any questions that I had. I highly recommend him as a sales person
Patrick was super helpful at helping me find a car. It was almost like he was reading my mind on exactly what I wanted. If anyone is planning on getting a car at this dealership I 100% recommend Patrick. He is very professional and has a great understanding of the cars in the dealership.
Ryan Hakim greeted us with a positive attitude and helped us make a major decision. I would recommend him to help you purchase your next vehicle. All staff are fantastic come and get your auto here.
I recently purchased a vehicle through Patrick and he was extremely helpful, he understood what I wanted and suggested what he thought would be best fit. I was extremely satisfied with the service provided and will definitely be back. If anyone is planning to buy, you should ask for Patrick, you will not be disappointed with the service he provides.
Recently purchased a Hydundai Sonata 2019 from Patrick Murphy at Peterborough dealership. Patrick was most helpful in explaining the features of the car and taking care of the paperwork involved. He came along on a test drive with us providing info along the way. Would highly recommend Patrick to help you with your needs when looking for a vehicle. Also found Katherine Joy to be most pleasant and helpful in explaining details of the purchase and rustproofing options. Highly recommend Peterborough Hyundai.
Excellent customer service, friendly staff they are there to help you out. They pay attention to details and never short of providing sounds advice. I had problems with my 2015 Hyundai, first took to Don Valley North dealerships at Woodbine Ave., customer service were trouble, never reply back to my email or return my calls, finally I went to their office and they were unprofessional and telling me will take 4 months to fix it. I told them I will take my car to Peterborough Hyundai, at Peterborough immediately did diagnostics submit all paper for warranty company at same day, got approval and starts fixing it, all done with 2 weeks span. I got regular update via email and phone calls. Thanks to Jessica, Edward and Eddie plus all staff at dealerships. This is what called excellent customer service .
I very recently had an amazing experience with Patrick there at the Peterborough location. He was extremely informative and helpful with picking out my new vehicle. He offered to bring me my vehicle right to my place of work so I didn’t have to wait for a day off to come pick it up, which was really sweet and I would of never asked him to do that for me. He even drove out to Ottawa to pick up the vehicle for me. I was very happy with everything and I would strongly recommend help from Patrick to anyone who is interested in any of the vehicles that Hyundai has to offer.
Had an appointment at 10am for an oil change. They informed it would be an hour and a half wait. Finally got the car at 3.15pm. Had to call 3 times to check the status. Each time we were promised a call back, which never came. Pathetic!!!!
Service team was a pleasure to deal with. They were professional, knowledgeable and thorough in their assessment of my vehicle. Repairs were done quickly, and reasonably priced .... I have no hesitation in recommending them to family and friends.
Good service, but it's BARELY in Peterborough. I feel sorry for the poor devil who has to drive their shuttle! They only have one, so if you need to be someplace fast, make other arrangements. The work is done well, but 'Peterborough' Hyundai is not what I consider "in town".
Horrible service. Management says they strive on customer satisfaction and do not have the any intent to follow up with customer after they mess up a break job and could have had a customer and their family in a bad situation or even worse. Go to CarMax Lindsay, this establishment is absolutely garbage.
Not transparent about their prices. Totally do not come off as being trustworthy. They posted a car as two different sale prices on different sites. When my partner called, they confirmed it was the lower price. I later emailed another salesperson to inquire further and was told the lower price was a web issue and it was actually the higher price. Over the period of a few days, probably because I didn't respond, they sent me repeated emails saying the price had been lower until finally it had been lowered to the price that was initially confirmed over the phone even though it was supposed to be a web issue? I called the sales consultant, Lynn, the same person who told me it had been lowered and again she didn't seem to know what the actual price was. Said she would call me back after talking to her manager and that she'd leave me a voicemail. Except when she did, all she said in her voicemail to me was that it was still available. Really? I just spoke to you 20 mins ago, of course I know it's still available. Seems they are just trying to play a game with me. Please do not bother me with any more of your emails, I do not want your business nor do I appreciate this back and forth business about the prices changing day by day. Get your story straight. Know your products. And at least be honest about your prices.
Fabulous experience from top to bottom. Down to earth, kind, friendly, knowledgeable staff. I would highly recommend this dealership for their expertise, inventory and prices.
My purchase went extremely smoothly. The sales team was A+ in explaining everything about the car to me as well as to all the steps in purchasing a new vehicle. Sales Manager and General Manager came to Congratulate me personally. The Finance Manager was amazing at explaining warranty and protection packages. They made my experience at Hyundai exceptional. I would recommend Peterborough Hyundai to anyone in the market for a new vehicle!
We bought a car last week and dealt with Patrick. He was really great. He was knowledgeable, friendly, courteous and accessible when we needed to get a hold of him. Best of all, he wasn’t pushy like many car dealers can be. We felt very comfortable buying a car from him.
Nothing nice to say about this dealership...
My fiance purchased a used 2011 sonata. The salesman promised to have it cleaned and have a broken heated seat switch we noticed fixed. Upon arrival to pick up the car we noticed the switch was not fixed and crayon and garbage still in the center console. The salesman promised again to set something up with a dealership closer to our home to have the switch fixed which never happened on his part. We ended up constantly having to contact him to try and get it taken care of and still didn't manage to get it taken care of.
Worst part of the purchase wasn't the garbage or broken switch but the fact after 5 months of having this car, the engine went while my fiance was on the 407. After dealing with customer relations time and time again, we were informed that this dealership received the recall notice November 11th 2015 and we purchased the car November 28th. They refused to mention this information and sold us a faulty car and put my fiance's life at risk.
Go to Bowmanville Hyundai if you want a good experience as the service lady Kim was the only positive experience we've had with Hyundai as she went above and beyond to try and help us. Ended up getting the heated seat fixed in Bowmanville and new engine installed in Bowmanville.
Now we are dealing with Hyundai head office to try and get a $400 tow reimbursed which has been nothing but an issues. We did get a new engine installed, but this whole situation has been nothing but a big headache which you shouldn't have after 5 months of purchasing a car from a dealership. We will never buy a Hyundai again because of this dealership, but for those who do, avoid this dealership and try Bowmanville as they went above and beyond to help us even though we didn't purchase the car from them.
>ZERO STARS
Very suspicious of the recent burst of comments (3 of them "one week ago") from anonymous "Google User" accounts - each of which have posted a single comment of any business or anything anywhere on the Google network, and that comment happens to be about Peterborough Hyundai. *Update: Within a couple of hours of this post the previously anon commenter accounts had names added to them. Prior to this burst of commenting Peterborough Hyundai's rating was notably lower, and the previous negative comments are now pushed much further down the list. While not definitive of gaming the system, as it were, this sort of activity is frequently seen when either employees of a company try to boost the corporate ranking/review, for various reasons (including to counter negative rankings/reviews), or a company contracts to a shady "SEO" (search engine optimization) company, public relations or branding "expert," or similar individuals and agencies that post fake ratings/reviews, again often as a public relations response to negative comments.
I am so far - a month of ownership - very pleased with Hyundai as a car/brand/manufacturer. However, my satisfaction in no way extends to the local dealership. As I have pointed out to family and friends, if the local dealership actually had to SELL me a car, I would not have bought there. As it was, I had pretty much already decided on Hyundai and the specific vehicle (based on the manufacturer's website, available rebates, Car & Driver and other reviews) and going to a dealership was for little more than to complete the paperwork to obtain the car.
Likewise, if it had been up to the salesperson to SELL me on options or upgrades, I would never have bought them; and those are easy extra money (often over-priced) for the dealership, manufacturer, and presumably the salesperson who receives commission. I was told that the car did not come in the colour I wanted; but when I said that it DID according to the manufacturer's website the salesperson then went looking for, and found, a manual which CONFIRMED that the car did indeed come in the colour I wanted. I had to ensure that the options and upgrades that I wanted were added on during the hasty sales process, and was told that a spoiler is NOT an option for the car I was buying. Again I explained that according to the manufacturer's website it WAS an option. And, again, the salesperson went looking for a relevant manual, which confirmed that indeed a spoiler IS an option ... and I ordered it (at a cost of $550 ... an easy "sale" and some profit for the dealership). I picked up the car nearly a month ago and was told the spoiler wasn't yet available as it had to be custom ordered ... today I phoned to ask what has happened with the spoiler and was told that it has been sitting there "for about a week" and that the parts department "does not call" customers when parts arrive. Apparently, the parts department alerts the salesperson who in turn is then responsible for calling their customer and, presumably, making an appointment for them to return to have the part installed. That didn't happen in our case - no one has contacted us (and the dealership has TWO phone numbers and TWO email addresses at which we can be reached). I have a feeling that if the salesperson had called, it would have then been necessary for him to transfer me - or me to make a separate call to another individual/department to book the install appointment. This should all be automated, in 2016, with the customer receiving an automatically generated email or call when an ordered part arrives in stock; likewise the install scheduling should be automated.
I WOULD buy another Hyundai ... but I would NOT buy it at Peterborough Hyundai. In fact, I was previously warned off Peterborough Hyundai by my regular mechanic & by someone who I stopped in a mall parking lot as she was driving an Elantra & I wanted to know what she thought about it - among other things she viewed and test drove it at Peterborough, but BOUGHT it at the dealership in Port Hope.
I just want to thank Dan Burke and the team at Peterborough Hyundai for spending the time to help me with finding the right car for me; my knee's have made it hard for me getting in and out of cars and you took the time to show the Tucson and Santa Fe. After driving a couple of different models and looking at the lease and finance options you made it easy to decide what was right for me and you were not pushy like some of the sales people at the other places I'd been to.
Thank You Dan and Peterborough Hyundai, I love my new Tucson!
So i live in Alberta and wanted to test drive a Hyundai before flying home. No one would help me out in Ontario because i wasn't from here but Ed from the peterborough dealership hooked me up. Can't wait to get to Edmonton and pick up new Hyundai. Thanks Ptbo. And thanks Ed.