Excellent people! Great experience! Go there to be treated right!
Love the service at Owen Sound Hyundai. They listen to my input regarding what I have noticed, follow-up using their expertise to diagnose, and then communicate their findings to to me. Once approved they fix the problem. Very friendly. I would like to add that they are honest about their mistakes as well. Once my part arrived they sent it somewhere else by mistake (we all make mistakes). Someone went to pick it up over the lunch hour (over an hour round trip) to get it back so my car would still be ready early in the afternoon. They do not price gouge you either. This is the first dealership I have stuck with for car repairs (this is my first Hyundai, a 2011 Elantra). The service experience at Owen Sound Hyundai alone would lead me to buy another Hyundai!
I could not have asked for better service. Courteous, professional and efficient!!! I would highly recommend Owen Sound Hyundai!!
I had the most wonderful experience at Hyundai with Richard and the rest of the team. Not only did they help me purchase a car and drive me around when it had no car but I also on a tv.
The level of customer care there is exceptional. They were very helpful and patient as they answered all of my questions.
I am impressed with the exceptional service and care the mechanics in Owen Sound take with my vehicle. Warranty work was flawless, fully covered and quick considering the work involved. Easy to pass the time while waiting, new vehicles to test drive (still prefer what I have though) and nice people to talk to. No regrets. From the words of Arnold Schwarzenegger... "I'll be back."
Very friendly and accommodating staff
Overall an excellent experience, and very happy with the car
Dave Banks
Dave Hamill (Sales) is the best! He is honest, a great listener and genuinely works hard to fulfill the customer's needs, and not more. We have bought cars for 40 years. In all that time we've not dealt with anyone who matches Dave.
Dave Hamill (Sales) is the best! He is honest, a great listener and genuinely works hard to fulfill the customer's needs, and not more. We have bought cars for 40 years. In all that time we've not dealt with anyone who matches Dave.
Very impressed with overall sales staff on my purchase of the Tuscan
I had a wonderful experience buying my first car at the Hyundai dealership in Owen Sound. Each member in the building was kind without being pushy for a sale. Every time after my arrival to the dealership I didn’t wait long before someone approached me to see how I was doing and to see if I wanted any assistance. Further more, because of the exceptional experience I received and the wonderful car I found, I bought my first vehicle from Hyundai and would certainly recommend this dealership for a friend or family member.
Very friendly and professional staff. They are knowledgeable about their vehicles and will take time to thoroughly answer any questions you have. I enjoyed the buying experience!
Jeff and the staff were great to deal with, very knowledgeable, willing to answer my many questions with a smile and most importantly, gave me a good price so I didn't need to shop out of town (lol, and I did let them know that I consulted with another dealership to confirm they were treating me right!). Most definitely recommend giving them a chance to price you a new set of wheels!
A big thank you to Jody, Jenny and Garnet for being extremely accommodating and getting me into a beautiful SUV. Very happy with the staff and service at Hyundai Owen Sound. Thank you again !!
I highly recommend this dealership to anyone looking to purchase a vehicle.
Good dealership. Can almost always find a deal for you. Fun staff.
My apologies love my new wheels, especially the air conditioned seats.
This is the place to go to get your car serviced. Friendly and helpful. Very pleased with service department. Car was repaired properly and in a timely fashion. Happy, Happy ,Happy. Thank you. Wil Mitchell
Owen Sound Hyundai treated us completely like family....warm, friendly & welcoming. All were very knowledgeable & helpful. I'm going to send all my friends & family to OS Hyundai!!
Went in for my oil change yesterday Mon May 11. Arrived almost 15 minutes ahead of my appointment yet the 3 customers that arrived after me, their cars were all taken in for servicing ahead of mine. Maybe I was just grumpy from sitting outside in the cold but my car was finally taken inside, almost 10 minutes after my scheduled appointment. Service was quick as usual and I paid and left. Getting back into my car, always look forward to see what part of the inside got a quick clean job. I was certainly surprised to discover that NOTHING got cleaned. Name plates off floor mats still lose on floor. No dust cleaned. Guess no time in a pandemic to clean the little things that customers look forward to. Disappointed in the final details but happy to get in out of the cold🥶🥶
Durning Covid 19 we wondered how well the process would run and how the vehicle would be but I have to say, I have nothing but excellent reviews. Dave, our sales rep, sent us videos of the vehicle. We reviewed them and asked any questions we had through text messages. When we decided to move forward, the documents were sent to us through email. We signed and sent them back. A few days later our new to us car arrived at our door step. We had a few days to drive the car with a return policy if we didnt like the vehicle. I am happy to say we love the vehicle and have no intention of returning it. Thank you for the time and great service we recieved. Although we are in our homes, there is no reason to not get big purchases when they are need!
A big Thank You to Owen Sound Hyundai staff for the excellent service yesterday,my Kona looks like it came out of the show room.The staff was great in this trouble time that we are having very helpful I am very pleased with Hyundai dealership and very proud to drive a Hyundai I would recommend this dealer ship if you are looking for a vehicle.
Second car with them and they are truly an amazing team! Customer satisfaction is definitely a priority for them! Everyone needs to buy their cars here!!!!
Second car with them and they are truly an amazing team! Customer satisfaction is definitely a priority for them! Everyone needs to buy their cars here!!!!
Everyone is so welcoming and friendly !! Extremely helpful ! Fantastic communication and making sure you understand everything . If you want great customer service this place is the place to go ! I’ve never felt so welcomed. Thank you for the great conversation and laughter while car shopping ! You guys rock !!
I had owned many Hondas but my last car was a Hyundai. Anyway, I dropped by OS Honda first, just to see what they had for cars just off lease etc. The salesman was not particularly interested in my business, or pursuing a possible sale. He did not seem at all interested in his job. So I went across the street and got fabulous but not pushy service from Nick. In fact the whole team there were fun and positive to deal with( and I met them all!) I test drove 2 cars and put a deposit down that night. Unlike Honda, there were several 2-3 year old cars to choose from. I highly recommend OS Hyundai. When an engine check light came on thst was quickly dealt with too.
Dave, Sherry and everyone at Owen Sound Hyundai did a phenomenal job in helping me purchase my new 2020 KONA! I’m looking forward to years of enjoying this great little car! Keep up the great work!
Exceptional service, friendly staff, couldn't have asked for a better buying experience! Thanks to the team at Owen Sound Hyundai!
Have bought 3 cars here and keep coming back. Awesome customer care. No high pressure sales. Always come back for service. Staff are very friendly. Great job!
Since purchasing my 2012 Sonata from Owen Sound Hyundai in 2016 I have been very pleased with the service, prices and customer care the dealership provides. But yesterday I had a wonderful experience of "going the extra mile", in spades. We live in the country, 10 kms from the dealership. The car wouldn't start, even using jumper cables off our tractor. Made the call about 12:30 to say the car was disabled and I would have CAA tow it in. (A side story - CAA gave me a ETA of 45 minutes - arrived in 25!). The dealership said they had booked a bay for 3:00 for a mechanic to check it out. They called at 3:20 and told me it needed a new battery and they could install it immediately. I gave the go ahead and asked if their courtesy car could come and get me so I could retrieve my car (we had just sold our second vehicle the previous day). They said yes but then phoned back in 5 minutes and said they would deliver the car. It was back in our driveway by 4:00. I will likely be telling this story for awhile. Excellent service Owen Sound Hyundai!! Thank you so very much.
Small recall. Scheduling appointment and the servicing itself was fast and efficient. Staff friendly. Fresh coffee and comfy waiting areas a plus.
Went there Sept 2018 for recall service, my brake light switch failed which was a known recall, so they replaced it for free (legally required).
To their credit, the service when they replaced the switch was very good, they vacuumed the floor and may have even cleaned the windshield, to my surprise though when I leave work 30km away that night I realize my brake lights are on constantly.
I did not contact Hyundai about this service, as I was able to rectify it with simple tools at my work. The cause of the fault was the switch not being adjusted correctly after installing. There are two nuts that must be adjusted on the shaft of the switch to almost bottom out the yellow rubber bumper shown in my second image, if it doesn't almost bottom out the lights stay on. I felt at the time the shop should have caught it, but I wasn't concerned enough to follow up with the company at the time.
Fast forward a couple months later, get a letter in the mail saying they're looking for cars WITH MY MODEL AND YEAR and they want to buy my car for more than market value.... ya sure ok. I ignore it. Of note, this recall service in Owen Sound is the only time I have ever had any dealings with any Hyundai dealership in my life, but they obviously now know the make model and year of my car.
A couple weeks later, get a phone call on my cell, same pitch, they're looking to buy my car for 'more than market value'. I explain to the caller the situation, and that I've already had this recall experience of a bad repair, and that I'm really not interested, and to please remove me from any call lists. She said she would.
I continue to get letters after this, and a couple months ago, approximately July I got an especially heinous one.
So, many of these letters don't even have a return address on them, they're trying to trick you into opening them from the onset - but this one letter that I got looked like my name was hand-written onto the front of it, makes you genuinely think you received a hand-written letter. When I open it, it's a 'photocopy' of an "internal memo" where they're saying "we really need a , especially in the years ". And then it appeared that there was a hand-written note on top of the memo saying "Hey Andy we need your car!... Use my login to our appraisal system to see what it's worth" - crazy thing is, when you look at the ink on the page, it's all laser printed, none of it is hand-written although it convincingly appears it is.
Ultimately the dealer doesn't make so much off buying my car (but they will make something), the real sale is trying to get me to buy a brand new car.
I didn't go to the appraisal website because I knew the login credentials are actually tied to me and it just reaffirms me further into their system that I received the letter and may be interested, but I did a "whois" lookup on the domain name, the appraisal website mentioned in the letter is actually owned by a marketing company, and has nothing to do with car valuation.
After this I went into the service center in person, and talked to 2-3 employees about this letter, and how the initial service a year ago sparked this. They assured me they would have me removed from future mailings. Despite this I have a letter here dated Sept 4th which opens saying this:
"Dear Andy..
We've missed you!
Our service records indicate that it's been some time since your last visit..."
Of course it's been some time, because I've never used the dealer for regular maintenance, and have explicitly stated not to contact me with marketing information.
I don't take lightly writing negative reviews for local businesses, but the deceptive practices on that one letter remind me more of the call center scams you see and hear about than a reputable north american business. I'd be concerned about less skeptical family and friends getting tricked.
Great people to deal with. More than fair and very friendly. Highly recommend.
We drove up 2 hours to come and shop here . The service was excellent very friendly and the one thing we loved was no pressure.Thank you Richard for all your help and knowledge
We love our Hyundai Santa Fe XL !!
Amazing customer service and everyone is friendly
I am very impressed with the wonderful, friendly and knowledgeable service. It was a very positive experience. Thanks to Jodi.
I love this place I traded my car in for a suv
In and out in a flash with a fresh oil and filter.
Great cars, great sales people, and excellent service.
Bought a 2019, tucson yesterday, and the staff were incredible! They were fast, effecient and super friendly! They went above, and beyond, and i look forward to dealing with them for a long time coming.
Very friendly service staff. Always willing to discuss and explain issues and explain the bill really well. Always follow up afterwards to make sure you are satisfied. Value add would be a quick external car wash like Mississauga Hyundai.
Great service. My gas door was broken and would not open. We did not notice until at the pump... not a good feeling when your almost empty... Made it to Hyundai and had immediate service. Always ready to help! Thanks Jeff and the Owen Sound team!
Got a Tuscon from then is May. Dave Hamil is fantastic he made the buying experience easy and less stressful. Very comprehensive and honest. Would recommended them for sure!
Got a Tuscon from then is May. Dave Hamil is fantastic he made the buying experience easy and less stressful. Very comprehensive and honest. Would recommended them for sure!
Purchased my new car January and I just Love it! I got everything I was after and more for an amazing price.
Very friendly service, not pushy and they took the time to find the car for me.
Owen Sound Hyundai provided me with fast reliable service, very knowledgeable staff to make my purchase go smoothly and I got EXACTLY what I wanted.
I will be back for my next purchase in the future
Thanks Jeff and Jenny you guys are AMAZING!
Great customer service!!
Loved this place and people so much that ended up with a new vehicle. Sales and service are fantastic
You guys do a great job! Thanks for all of your hard work.
Absolute worst dealership I've ever dealt with. They had my car for close to a week just to fix a "valve. " I was told different things that were wrong with my 3 year old vehicle throughout that week. Hyundai didn't cover a rental for me and told me they no longer cover them for vehicles covered under warranty. I called Hyundai corporate and lost it. They were also not helpful at all! I went through the worst stress that week and had to fork out hundreds. After I blew up at Hyundai multiple times they told me my car would be covered under warranty and they were going to reimburse me the money I put out on rentals for the week! I waited forever for the money and had to call then a few times about my second reimbursement check. The day after I got my car back the motor started surging while in park and it wasn't driving properly at all. I called Hyundai back and have called them miltplie times over the last few weeks and I am always told someone will call me back or the person I need is NEVER available. I have now made an appointment with a different Hyundai to find out what is now going on with my 3 year old vehicle. I've kept all the maitenence on this car up to date and on time so for it to be causing so many issues in just a few years shows me that the cars are garbage! I've heard from multiple people that there cars have caused them a lot of issues in the first few years as well and I have heard other bad things about this dealership.
I would never recommend a Hyundai to anyone nor would I ever recommend this dealership! Save yourself the headache and stress.. Trust me!
What a horrible dealership
I called ahead and spoke with Sheldon as I was on a limited time schedule and needed to quickly test drive a couple vehicles listed on their website.
After driving for near an hour, I arrive and find out the 2 vehicles were not road worthy ( No safety ) and they were not going to be fixing them.
Why, may I ask, were they listed on the company site as ready for sale?
Also Sheldon didn't even listen as I tried to explain the needs of our family, and was set on selling us the latest and greatest.
Seems like he just wanted us to come in so he could pull the old Bait and Switch.
NEVER BUY FROM HERE
enough ranting,
I have just joined the TEAM at Owen Sound Hyundai and am very impressed! What a fun, exciting place to work! The employees are committed to customer satisfaction!
I tried to get a appointment to bring my car in yesterday oct 22nd and the first date to bring it
was nov 9th AT 1PM
THAT IS NOT VERY GOOD SERVICE I AM NOT HAPPY
FRED NEWTON