Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to service complaining about the problem they agreed to replace the engine. A rental was authorized for Enterprise next door on May 1, 2019. The car sat at the dealership for months with the excuse being they didn't have an engine available. Enterprise sent Myers a bill for 30 days of rental as that is when they bill and it was paid with no problem. Meanwhile the Veloster was still sitting at the garage. The car was finally ready to be picked up at Hyundai on July 18, 2019. It was unknown to my son that Hyundai rejected the second rental bill from Enterprise three times. Hyundai told Enterprise that the customer would pay so my son's credit card was billed. When he noticed he started sending messages to Marc Lebeau the GM at Myers Hyundai and talked to Doug Carruthers the service manager. They basically just kept blowing him off. The rental car charge was $2447.58 and a lot of money for someone that wasn't supposed to get that bill. Finally my husband and I went into the dealership to talk to Doug Carruthers. He kept us waiting for a long time and then finally when we started talking about the issue he shouted at me and denied everything. We were done with him and went to Marc Lebeau and explained it to him and he said he would look into it. We followed up with him by email, phone and went in a few more times. Nothing was being done so we contacted Hyundai Canada and explained the problem to them. They kept asking for documents to prove this and we provided everything. We even had the Enterprise Regional manager give us an email where he stated how they billed Myers and they rejected the bill. Marc Lebeau had all kinds of excuses for us and even blamed my son and said it was up to him to bring Myers the bill from Enterprise. We told him it had nothing to do with my son and they needed to sort out their internal procedures. Finally Hyundai Canada left us a voice message to say
Dominic was amazing to work with, extremely helpful and always quick to respond. I’d definitely recommend to go to him if you’re looking to buying a Hyundai!
Dominic was incredibly pleasant to deal with! So kind and easy going, not pushy at all which was great for me as a first time car buyer. He knew what he was talking about and he and Jason made sure to get me the best deal possible.
Roy and Mel in financing were also super great and made everything easy to understand.
11/10 would recommend!
Dominic was an absolute pleasure to work with! I just purchased the 2020 Venue through him and the transaction was smooth and effortless. He was respectful and informative throughout the whole process. I would highly recommend requesting Dominic when purchasing a car through Myers Kanata Hyundai! Roy in Finance was also fantastic to work with. Very happy with my purchase!
Myers Kanata Hyundai provided an extremely positive experience for my boyfriend and I as first time car buyers.
A special shout out to Dominic, who was very helpful and the opposite of what we were expecting in a classic "car salesman" in the best way. He was extremely patient with us and made sure we understood the process along with all of our options without any pressure. Both Dominic and Roy went above and beyond to ensure we were able to pickup our new 2020 Venue as soon as possible!
Overall, our experience with the entire team at Myers Kanata Hyundai is one we will be raving about to all of our family and friends for years to come.
Thank you Roy and Dominic for all of your help!
My girlfriend and I just got our brand new 2020 Hyundai Venue from Myers Kanata Hyundai. The car is absolutely amazing and our experience with the sales team at Myers was top notch. Dominic was really easy to work with and put in a lot of extra effort for us. He was highly responsive by phone and even sent us a photo of our window tint job once it was completed. Overall, we were extremely impressed with the level of professionalism shown by Dominic, Roy and the whole team at Myers Hyundai Kanata.
Myers Kanata Hyundai provided excellent customer service on our recent A/C repair and has very thoughtful COVID-19 policies in place to protect customers. Car was picked up form our home and returned the same day at no charge. Highly recommended - thanks Jackie and team at Myers Kanata Hyundai for the great service.
We just purchased a 2020 Palisade and the whole experience with Dominic was smooth and efficient. Dominic was extremely knowledgable, helpful and stress free. Even the paperwork was a breeze as we completed all the financial and warranties with Roy. We would highly recommend the high-quality service that we received from Myers Hyundai Kanata to our friends and family.
The staff at Myers Hyundai Kanata were an absolute pleasure to work with and made purchasing my first car a breeze! In particular Dominic (sales agent) kept me informed and educated through the process of buying a vehicle. Would recommend to everybody!
I bought my Hyundai Elantra GT in October of 2019. I've loved driving the car and and have had nothing but good service , since day one ( Victoria was fantastic). Last week my battery died and we tried to boost the car 3 times but it wouldn't charge. The Hyundai road side team sent a tow truck and took the car back to Kanata Hyundai. My alternator was fried by a reverse charge that we must have created and unfortunately an alternator for a brand new car is not usually kept in stock ( no expectation that there will be issues with a new alternator). Jackie let me know that I would be waiting until one could be shipped from Korea. I resigned myself to the fact that I wouldn't see my car until mid to late July. 1 week later I am driving my car and am beyond impressed with the service department . When I went to pick up my car, my paperwork was missing and they had no clue what I was to pay. The service department handed me my keys and said we'll call you tomorrow. Who trusts like that anymore? I drove away with what I thought was $2000 worth of repair done and paid nothing. I kept offering my visa and they said " we trust you". Anyway, one day later I have paid for my alternator and the cost was far less than I had anticipated and , do to Jackie's superb service, I am now a loyal Hyundai customer. They did not know that I had been having a horribly stressful week, and I never thought an expensive car repair would end up being the light at the end of a very hectic week. Thanks to Kanata Hyundai Service!
I recently purchased a 2020 Hyundai Santa Fe from Kanata Myers Hyundai and I have to say that it was one of the most positive vehicle purchasing experiences that I have had, and I have purchased a good number of vehicles over the years.
Although all the staff we encountered were excellent, I would single out the sales rep, Kingsley Uzuegbu, for particular praise. We found him to be very pleasant to deal with. He was attentive without being pushy and that went a long way to making the purchase a more pleasant experience. I would also add that the sales manager, Jason, and the business manager, Roy, were also very good.
Based on my personal experience, I have no difficulty in highly recommending Kanata Myers Hyundai to anyone who is considering a vehicle purchase.
Horrible customer service from this dealer and Hyundai Canada in general. Had a part replaced in December under warranty, which promptly failed after a month. Now both this Myers dealer and Hyundai Canada are refusing to replace the part. Couldn't be more disappointed and frustrated. If you can see something wrong with this trunk strut, you're too qualified to work at Hyundai.
Recently bought a Kona trend 1.6T from Myers and couldn’t be happier. The salesman Dominic was pleasant and informative from the start and helped me find the right fit for my lifestyle. He wasn’t pushy and he didn’t try to up sell me on unneeded features or models. His suggestion were perfect and helped me find the right price and structure for my budget. Additionally, the finance guy Roy was straight up with me and helped me get a good deal on the warranty and a better price when I wasn’t sure about the financing. Would highly recommend buying a vehicle here and asking for Dominic and Roy.
Bought a Hyundai Elantra from their dealership. The general manager Marc, service manager Doug and salesman Mike provided me an excellent customer service by fulfilling all my requests. Will continue doing business with them and highly recommend them.
We leased a vehicle from this outlet and are satisfied with it. We're not so happy with the customer service of the service department. The last time we brought our car in to get our seasonal tire change we waited for 5 hours!!!. This was due to overbooking, misplacing sets of tires and allowing people without appointments in ahead of people who had booked in advance. This time around we were met with covid-19 precautions when we arrived for our appointment. We completely understand that businesses have to follow the new regulations - not a problem. However we were left standing out in the pouring rain with no warning that there would be no shuttle service and no waiting lounge and we wouldn't be allowed to enter the building at all. There was nothing on the Myers Hyundai website about this - the option to choose a shuttle or to wait is still being offered by the online service booking tool even as I write this. We were told through the window of the service dept that we could walk home!!! We live about 15 kilometres away from the dealership and we're both in our 60's. We're done with Myers. We will be getting our tires out of their storage and going to a "fast food" style garage like Mr Lube or Speedy for our tire changes from now on.
The service department has been very helpful and efficient. Josh dealt with my windshield issue quickly. Great follow up as well. Thank you! 👍
Dominic was very easy going. Patient. Especially being a single independent woman I never felt pressured. All staff actually listened to my questions. Thank you also to Roy for making the finances less stressful. When you buy your next car try Myers Kanata Hyundai. Ask for Dominic and say Lori sent you.
Worst customer service ever... grumpy employees... Be aware when you take your car for services! At least with me they did half service, charged pretty expensive.. I told them something was wrong, they said was normal and to give it some time, took my car back.. they found a "new problem".. of course the "boss" (that's how they call their manager) wanted to charge me.
Hey boss, do you want to charge fine! That's correct BUT do the service/inspection right from the FIRST TIME ! Go give some training to your employees!
Wonderful experience as always with Doug, Shane and others in Service, as well as Dan in Sales.
That’s Myers team! Great experience!
Pete
Kingsley and Zain were very helpful with helping me get the right car to fit my budget. Very happy with the service and car.
We can't thank Marc, Roy & Doug enough for their amazing help getting us our new car. The process was quick, stress free and we got the best deal possible. Thank you SO much!
Very displeased with the service department. They left me high and dry when my car was failing me
Car wouldn't start, so I called and they said they couldn't take me due to "winter tire installs", which is definitely not a high priority
They then told me I could drop my car off in the morning and pick it up at 10pm
They never provided me a solid time to go in, or a guarantee as to when it could be done
They also offered no insight as to what the problem could be.
Very displeased with the level of customer service.
I read a couple of answers from Myers Kanata Hyundai to reviews about taking too much time on their service. They keep saying sorry to hear that without trying to fix the problems. It also happened to me today.
I booked my snow tire change at noon. I dropped my car at noon and it's 6 pm now. still haven't got a call yet. I called them a few minutes ago, she said "car is not ready... not done". So I asked can I get approx time. She sighed right away. Then a few seconds later, she went to check out something and she responded "we don't have a list of cars. we call customers when the service is done." what a rude customer service.
I don't know what kind of problem you have. You should be ready to work on that service right on time. Tires might not have been ready or you did over-booking... I know tire change usually takes about an hour. If it's been over two hours after customers drop their car, then you guys should call customers and explain what's going on and what makes the service take more than usual.
Do not waste customers' time. I understand you are always busy and try hard. However, customers make appointments to get their service on time.
Waited an hour and a half just to get my snow tires put IN my car, and they never found them. I would suggest they have tires ready for pick-up for when a customer is scheduled to come pick them up, not look for them when they arrive. Sales team is great, especially Jeff, haven't had good luck with the service team so far.
Wonderful experience at the dealership. Salesperson spoke to our needs and was very amicable and did not hesitate spending quality time with us even when told him that we were actively looking at competitor cars. This made a huge difference to our decision to buy Hyundai from your dealership.
Great buying experience. All the staff were friendly and helpful
It was not a happy experience when I bought a new car here. First the finance person asked me to sign the contract without explaining everything. On the next day when I read it carefully, I noticed there were something were not reasonable. It was about $900 they charged me more than my previous purchase with Parkway Honda in Toronto. For example, wheel-lock nuts fee and security etching fee. Second, the finance person tried to sell me an extended warranty, and said if I don't use it I can have $2000 cash back. But actually it is $2000 store credit, not cash. Third, the salesperson and manager are very nice. But they didn't do a good job before the the deliver day. I should have all my keys, accessories I bought ready. But they had one key missing. The rubber mat was not ordered yet. Forth, when I drove the car home and showed my daughter the new car. My daughter found there were 2 seat belt buckles missing for the rear seats. I drove back, the service team found one under the seat, and another still missing. They had too order it in the coming week.
Overall this is not a great experience with Myers Kanata Hyundai. I would not recommend you to buy car here.
I recently moved to the Ottawa area and I am overall not thrilled with the service department at this location. Not only are they incredibly slow , they often don’t pick up their phone and when they do the staff doesn’t often know what they are doing. They also don’t have the greatest customer service as far as their attitudes. The location I went to since buying multiple new cars treated me like a valued customer. This location does not. I have never waited less than 2 hours for an oil change. I’m fact last time I waited close to 4 hours!!!!! Every time I call to make an appointment they have no problem give ig me the date and time I desire but I end up waiting hours for my vehicle to be completed.
Dominic was an amazing sales rep @ Hyundai division. Highly recommended. Palladium Myers is an auto mall with a variety of brands in one place!
Salesperson Joy Jacuk was really great. Addressed all our needs and helped with a very positive experience. However, their Finance and Insurance fellow was non-responsive to my after sale questions and did not know his warranty product. Further, I had ordered 2 pens of touch-up paint from Parts prior to picking up our new-to-us vehicle and received a phone call informing us our order was in. When we went to pick up the new used car and our parts order, only half the order was actually in. Now we live at least 45 minutes away from this dealership, so I asked if they would mail the second paint pen to us when it came in. To my surprise, my request was declined by management and I was instructed I would have to come in a pick it up. This after their error advising us the order was in. To me, this is not recognizing their error and making good at relatively little cost for the inconvenience caused to their new customer. I would have to think hard about giving more business to this dealership.
I paid much more than I expected to pay but hopefully the service team's advice was warranted and I won't need to return for any more service for a long time. I accessed a special and was to receive a promotional item (backpack) but never received it. I sent an email but didn't get a response.
The staff were prompt and very helpful. When told that I could only do the oil change due to time restrictions they were not pushy and made a note so that I would know for my next appointment what should be done.
My next appointment will be at this location for sure!
Thanks.
Despite growing pains of having to work with Service team out of a trailer, and two separate visits in two days, I was well impressed by the efficiency and courtesy provided by both the service administrative staff and the young, highly exuberant (I think this guy should DEFINTELY be in sales instead....would have bought a vehicle from him had I been in the market!) chauffeur that brought me to work. Car wash was a really appreciated too as the bird poop was starting to annoy me but I didn't have time to get a wash!
I placed a call to this dealership on May 30th regarding work to my passenger side mirror. I was told a part needed to be ordered in, and that it would take 1-2 weeks for that to happen and the part to be painted and then they would call me to have the work done. I spoke to 3 different people in the service department about this job and assumed it was as good as done.
2 and a half weeks pass by, and I still hadn’t heard from them so I called them. They had absolutely no record of the part being requested or the work being done. So I was told someone would figure out what had happened and they would call me back. 2 hours later, no one called me back. I called again to follow up and again no one had heard of my issue. I spoke with someone directly in the parts department who assured me he would order the part in, and it would be there in 1 day and there would be a rush order on the paint job. Again, no one called me back to confirm this had actually happened. 3 days ago I called and left a message with the service department manager, and this individual has yet to return my call.
Needless to say I’m incredibly disappointed with the poor level of customer service and horrendous lack of communication between the team and their customers. I’ll be taking my business to another Hyundai dealership, even if I have to travel further to do so.
Best dealership in town! Purchased my car 2 years ago. Any issues or concerns I have they always take care of! I get all my service done with them and receive the best costumer service I’ve ever experienced. Looking forward to buying my next car from them again!
I went to Myers Kanata for a factory recall with an appointment, they finished everything and offered me a car wash within an hour or so. Couple of days later I had the problem related to the recall, they took my car in right away and got in the new parts right away.
I loved the customer service and satisfaction they provide.
Thanks Myers Kanata
Emil was great to deal with. he got us what we wanted at a price we were happy with. We had already done most of the research before we came in and he filled in the blanks. Referred our daughter to him for her next car
Fast, friendly and reliable. Have helped with several issues I have had without any fuss. Is a bit more pricey but that is typical for a dealership garage.
The free shuttle is a huge bonus!!
Great location and staff. Their selection of cars was the best of any dealers in the area. My serving will definitely be done there
I had to have my car towed in because my check engine light came on and lots all power to the car. After I got the car there I asked to have an update on my car done by 3 pm at the latest because I had to go home to pick up my kids at 4 pm so I needed my car back or a loaner/rental so I can get home since I live 45 min outside of the city. I called in the afternoon and they still hadn’t looked at it but would soon. I went over there on my break since I work next to the dealership at another dealership. At 2:30 they still hadn’t looked at but was told again that they would soon. At 3:15 I called to get an update and was told again that they hadn’t look at it so I said well I need an answer soon or a loaner/rental because I need to get home and I was told by Jackie “ well you didn’t have an appointment and were busy so why don’t you go and ask your dealership for a car to get home “ I was not happy. I had said they can have all day with my need an answer by 4 pm either way. This was warranty work and weather I work at a dealership ship or not it doesn’t work like that. That was totally unprofessional of her to say that. I then called and left a message for the manager who after 2 weeks has still. It called me back. How in the world am I suppose to predict that I would need an appointment to have a check engine light looked at. Finally at 4:05 pm she calls me to tell me that is needs a part that is on back order so she has a rental waiting for me. I walk over to the dealership and she was busy with another customer . Apparently there advisor don’t talk to each other since no one knew anything about my car. After a few minutes I got the keys to a enterprise rental that was in for service she didn’t even make proper arrangements for me to have this rental. They yells at me from across the dealership for everyone to hear that my parts are on back order and that they will call when the car is ready to be picked up. After 2 and a half weeks I finally have my car back. I have never been so poorly treat by a dealership and that was the first time I had ever step foot in the dealership and I will never ever go back for service or to by a car, and I will make sure to tell everyone about my experience there. Very unprofessional service department and obviously the service Manager doesn’t care either since he never called me back to talk about the situation or fix the situation.
I had to return to the Kanata Hyundai service department as they replaced a windshield wiper with a blade that was 2 inches too long. The end of the wiper blade was lying on top of the front windshield frame. I hope the employee who made this mistake isn't the same person who worked on my brakes and rotated my tires? I now have concerns about the quality of other "services" performed! Waste of my time, gas and energy to return to the dealership.
I made arrangements to meet with the sales manager prior to attending the dealership.
Upon my arrival, I contacted the service manager (Doug) who was known to me and he introduced me to the sales manager (Jason).
We had a talk and he introduced my wife and I to the new car salesman (Jeff) who was to assist us with any questions that we might have and about any vehicle that we might be interested in buying or leasing.
The salesman was very knowledgeable, understanding, patient, not in a hurry and he answered all our questions in a professional manner.
As a result, we decided to lease a 2019 Santa Fe SUV and we took possession of it upon a mutual agreed day.
He also explained the working of the different instruments and items in the SUV.
Overall, we were very pleased with the way we were looked after by the persons of this dealership that were in contact with us.
Our thanks to all of them to make it a painless experience.
I would recommend this dealership and their professional approach to the public in general and to their customers in particular.
Monique & M.A. Rousseau
Every time I've dealt with Myers Hyundai in Kanata, it has been nothing but a pleasure. They're attentive to my car but also to my needs and have made the experience of having service done to my Elantra, a positive one. I would recommend this dealership and their professional service/advice, anytime. Couldn't be happier. Thanks guys for the great work!!!
Was a wonderful experience from test drive to financing! Peter was fantastic, friendly and made buying a car easy and stress free. Highly recommend!
Thank you Roy and Emil for a great experience at Myers Kanata Hyundai! I went there to buy my first car and I could not be happier with my purchase! Roy and Emil were able to meet all my requirements and exceeded my expectations. Over all I am very pleased with the service here!
I bought my first car here last week and the service was excellent.
Thank you Peter and Mel, your professionalism, knowledge and sense of humour made this a very exciting first car purchase experience for me.
This dealership’s employees are knowledgeable, experienced, helpful, respectful, organized and they provide you with all the information you want/need.
I would definitely recommend purchasing a vehicle at this location.
Thanks again Myers Kanata Hyundai!
After some minor miscommunication/disagreements regarding the issues and repairs my car required, the manager, Greg Armstrong, contacted me personally, taking time out of his busy day to make sure my issues and complaints were dealt with. That easily saved this from being a horrible experience. He genuinely cares about not only the reputation of this location and company; but about their customers as well.
My partner took our car in to kanata hyundai we had the pleasure of dealing with holly and received excellent customer service !! The experience was amazing ! Never experienced this before! She was friendly and knowledgable and never steered us in the wrong direction , she was upfront and honest . Definitely will be visiting again and for sure asking for holly ! Thank you for all holly ! See you again!
I bought my first car at Myers Hyundai Kanata and had an awesome experience. Mike, the Sales Manager, made contact with me over email and ensured I had a sales consultant available when I wanted to stop by. Arthur was absolutely fantastic and I highly recommend you ask for him at your next visit. I can be a tough customer especially when buying such a large item but Arthur took really good care of everything that needed to be done. He stayed in contact with me on and off shift, delivered my car to workplace, organized a loaner car when there was a service delay. His patience and knowledge was great. The financing was easy and all my questions were answered. Highly recommended! I'm loving my new Elantra!
Choosing to select my first car brought me to Myers Hyundai. A car I preferred was in a good condition with a reasonable price. Good help and great humor from the fellow sales manager Mr. Baz who was sharp and knowledgable individual. Anybody who is buying a vehicle, I am recommending you to consider meeting this person for a good deal.
Amazing experience with the Service Team! I had my CHECK ENGINE light on along with a leak. Brought my 2013 Hyundai Elantra in and the Service Desk accommodated me by arranging a shuttle service to my house and back to the dealership. In under 2 hours, they fixed my leak, fixed a firing ignition coil that they noticed and got rid of my check engine light. The reason why I was having these problems is because I took my car for an oil change at Midas (never going to Midas again). Good thing I had warranty on my car. Thank you Myers for the professional and caring service.