I purchased a vehicle from Bank Street Hyundai, and Alex L. in sales was just amazing with his service and advice. He went way beyond his duties to make sure everything went well, and that I was satisfied to the smallest detail, even after the sale. He was very thorough, honest, and dependable.
Luke, in service, was most helpful and knowledgeable along with his mechanic, Omar, who was very courteous and excellent in identifying a problem that was not easy to identify.
Excellent service all-around. Highly recommended!
We purchased a Hyundai Santa Fe 2020 recently from Bank Street Hyundai. Meet Kumar was our salesperson. He was easy to deal with. At the time of vehicle pick up, Meet gave us a comprehensive description on all the features and accessories that comes with the car. He was knowledgeable and patiently responded to the questions we had. Furthermore, he gave us a courtesy call to make sure we were satisfied with the new car.
Adam helped us pick the right vehicle for our needs and was able to help us get it in our price range. I recommend contacting Adam at Bank Street Hyundai before purchasing your next vehicle. You will be pleased with the no pressure atmosphere and how easy the whole team at Bank street is to work with. Financing and warranty was a breeze as well. Thank you Adam and Joe!
Joe, Moe and Juan helped us find the perfect vehicle for our price range, lifestyle and got us all the extras that we wanted. They went above and beyond to meet our needs and it was overall an easy and pleasant experience. We highly recommend going with them and we will definitely use their services in the purchase of our future cars. Thank you!
I recently purchased my first car at Bank Street Hyundai. I had an excellent experience and can't say enough good things!
As a first time buyer, I really appreciated that the staff - especially Alex - were patient, knowledgeable, fully transparent, and took the time to answer any questions I had. I felt totally comfortable throughout the process and walked out with the car I wanted at a fantastic price!
Thank you for making my first car buying experience such a pleasant one!
Went to Bank Street Hyundai looking for a new car and I was greeted by Kristina. She was so helpful and assisted me with my new purchase!! I got exactly what I was looking for with Kristina's help, and for an amazing price too. If you or anyone you know is in need of a new car, I highly recommend going to see Kristina at Bank Street Hyundai!
Great staff! Especially the informative sales representative who helped me out. She provided me with accurate information while remaining patient and friendly throughout my entire visit. I highly recommend Bank street Hyundai and ask for Kristina! You won’t be disappointed.
Great employees. I was able to get the car I wanted without the horrible sales pressure. Although I did think it was weird that you had to call a number to book a service appointment while you were in the service department. Thanks so much!!
An amazing experience. Our sales person, Ajay, was very helpful and patient. He took the time to make sure we understood everything we needed to know about the car. The store manager, Elie, was very accommodating and made sure we were comfortable. He made us feel like we were part of the family. As for our finance adviser, Christoph, he made sure Iwe had the best coverage for our money. He too was very patient. Thank you to the whole staff. Everybody welcomes you with a smile and are glad to help you.
When I was looking for a new vehicle, I was encouraged by my brother, who has purchased several Hyundai’s over the years at Bank Street Hyundai, to give them a try. I was very happy I heeded his advice!
I was extremely impressed with the level of service, which can be a rarity in today’s retail in markets.
I acknowledge and thank Rabieh and Eli for their close attention. Adam was exceptional with his patience and explanations, and Ernesto who literally sealed the deal! So, I came home with the vehicle I had wanted, accomplishing the task under excellent conditions.
There is no doubt, I would recommend Bank Street Hyundai. I couldn’t have felt more serviced and appreciated.
I had a great experience with Bank Hyundai. After a very negative experience with another car maker, it was refreshing to work with people who were accessible, approachable, and respectful of my demands. Every part was easy from negotiating a deal I was happy with to picking up the car. The sales rep was great and happy to answer any questions I had. He stayed late the day I purchased the vehicle simply to shake my hand.
Would recommend you explore options through Bank Street Hyundai.
I purchased my first car last evening. Everyone I dealt with went above and beyond to ensure I had a great experience, and walked out happy. My sales person Alex was professional and a pleasure to deal with. Ernesto in finance made sure I had the best financing set up. And the general manager Eli went out of his way to ensure I had the best deal.
They are a great team, and an absolute pleasure to deal with. They made buying a car easier than I ever thought it would be. I can't thank them enough!
Just picked up our Intense Blue Elantra Ultimate. A surprisingly nice little car. The dealership experience was exceptional. This car was ordered from the manufacturer and all timings were well within those promised. The staff was engaging, friendly and they seemed genuinely happy to be there. No pressure applied and they listened well. The car was delivered ahead of schedule and the paperwork, tour of the service department and walk-through of the vehicle's features were all done efficiently and completely. Overall, an excellent experience.
I had a great experience with James in the showroom. Not only was he professional and knowledgeable but he never pressured me into anything. He was extremely thorough and went above and beyond to make my purchase smooth. I would send all my business and friends to James.
If you are looking for a car, new or used, this is the place to go!! From the moment you walk in and regardless of who you deal with the service is TOP NOTCH!!! Asher and Alex were amazing and I am so happy with my new 2019 Tuscon!! I highly highly recommend this dealership!! Thanks again guys :)
The staff is friendly and professional. I especially enjoyed my time with MeetKumar. It was my first time buying a car and o was really nervous going in but he was extremely helpful and patient with all my questions. He made me feel so comfortable and he knew exactly what to talk about with all of his knowledge. I left extremely and content with the decision I made. I would definitely recommend going to him if you want to buy a car. Honestly I'd buy another car from him
Dilawri Bank Street Hyundai - Best dealership in Ottawa. Best price and great sales team. I bought my first car with them years ago and I was very satisfied then. As a loyal customer wanted to give them a try for my second car (used car this time) and ended up buying there as well! Alex A and Louis were great. They were honest and upfront with all the things like price and condition of the car. They answered all my queries and fixed the issues as promised. The car was like new when I took the delivery. I will definitely recommend them to others! All the best to them!
Excellent experience here. James helped us out quickly when we came in, got us in a car to test drive, explained all the features. The real customer service test came though when we decided on a 2019 Ioniq Hybrid Luxury trim. None on the lot and only two available in Ontario. James worked hard finding us one in Quebec though and Juan Carlos was able to get it in for us in under a week. Beautiful car and excellent service from Bank St. Hyundai!
Super satisfied with the service that Alex gave us when buying our new car. He was honest, helpful and took his time with us. We didn't feel pressured and left very happy with our purchase. Go see Alex, highly recommend!
Friendly, helpful staff. When the vehicle I had ordered was unfortunately damaged before delivery and there were no replacements left in the province as it was a 2019 clearance deal, the numbers were ported over to a newer 2020 model. They made it happen quickly and made sure to answer all of my questions.
Wow! From the moment we walked through the door we could sense the great energy of this location. Our agent was patiently waiting for us despite our being about an hr late.
Shane was absolutely amazing. I was very nervous as I haven't been in the market for a vehicle for more than a decade; but Shane's sincerity and extensive knowledge made my nervousness disappear. He even informed me of a military discount! Bonus! Shane answered every question clearly; ensuring we were completely satisfied with the details. Then it was off to Ernesto who also worked diligently to get us into the exact car we wanted. He was extremely knowledgeable and also sincere in providing fabulous service. He worked with us 45 min beyond closing to complete the paperwork because I need a vehicle as soon as possible. I dare say it seems this location has set a very high standard of service for the customers. I highly recommend this dealership and the absolute best sales team I've ever had the pleasure of working with. Wish we could give more stars!
My husband and I just bought a new Tuscon and we absolutely love it! In our car search we had gone to a few dealerships and we happily settled on this one. Mo Jo our salesman was thoughtful, honest and very helpful, and we did not feel any of the high pressure sales tactics that we found at other dealerships. In speaking with Eli, the Manager, we were able to negotiate excellent terms that we were all comfortable and happy with, again with no high pressure tactics. Asher was very helpful with the financing aspects and getting the car prepared for pickup. We needed a quick turnaround on picking up the car, and despite the long weekend, with the help of these guys we were able to drive away with the car the next day. Thank you MoJo, Eli and Asher for all your help!! We'll definitely be coming back here for our next future purchase: the Palisade!
I am a returning customer. I purchased the beautiful, Tucson Preferred Trend and I just love it! Ernesto was amazing! He found me the very best financial deal; I could not have done better on my own. He is a great guy and I love doing business with him because I trust he will always find me the best deal. Thank you Ernesto!!!
Just picked up my new Hyundai Tuscan today and love it! This is my third car from their dealership and as always, they were very professional, no pressure and I got a great deal during the Midnight Madness sale. Thanks to both Mo’s, sales manager and Ernesto for a wonderful experience. 🚙👏🏼❤️
Excellent sales rep, Shayne!!!! Took lots of time to walk through the working systems of my new car. Love love love it!
Definitely recommend this dealership. Outstanding staff and service! 😊
What a great experience to deal with such great people. From the moment I entered the dealership I was greeted professionally and respectfully.
Of course bought the Santa Fe Sport turbo Limited edition. Love Love the car. The staff Eli, Ernesto and Mo where superb. Can't rave enough.
I dealt with Boudy the sales consultant and Louis the sales manager and they were both so helpful and professional. They helped me find exactly what I was looking for and made the entire experience so smooth and friendly. Would highly recommend both of them for any car purchase!
Had an amazing experience here. The staff went above and beyond to make me feel welcome and make everything feel easy. Juan, Joe, and Alex were all so friendly and helpful. Would definitely recommend this place and especially these employees. Thanks again guys!
You guys are A M A Z I N G !
You made sure our shopping experience was a fantastic one. From the moment we arrived until the very end, we received nothing but the best professional and charismatic service a dealership can offer. Thank you Juan Carlos, Mo Jo, Ashur and the rest of the staff for being so kind, knowledgeable and FAST!!!
Our kids liked you so much, they asked to have a picture taking with you!!!
We have been living in Ottawa for over 20 years and this is by far, our very first time experiencing such great car dealership service. Thanks a lot!
I dealt with Boudy and the experience was very pleasant and professional. I would recommend seeing him for your next car purchase. No pressure, just good information and knowledge on all aspects of the vehicles
We spent some time with Mo yesterday. We have not made a decision on vehicles yet, but after spending time with 4 other sales people at different dealerships, Mo was like a breath of fresh air. Professional, pleasant, laid back. If we do go Hyundai, it will be through Mo.
My fiancee and I recently bought our first car here. Both Adam and Ernesto were great and provided excellent service. We left feeling confident and happy with our purchase and came out with a great deal. We would definitely recommend coming to see them if you are looking to buy a Hyundai!
The sales persons and managers (Joe, Louis, Don and Mohamed) were very much helpful and respectful. They went through the whole process from test drive to signing all the documents explaining all stages and procedures. They spent couple of hours with me without rushing. They wanted to make sure I am happy and satisfied with the deal. My experience with this team were really great and I can't be more satisfied. The car service center seems very professional as I did test request on the website and they called as well as messaged me right away to follow up with the date, time and if I need upper for picking me to my destination. I hope they continue with this great customer service for my next duration with them during my car service or any issue that might be arising in future. I recommend this branch and the mentioned persons to everyone when deciding to purchase a new car from Hyundai.
I have the pleasure of being in a group of professionals with Don. Any of our colleagues that have sent their valued clients to see Don have been extremely well taken care of.
I have recently gone in for a tour of Bank Street Hyundai and was impressed by the professionalism and the team work I experienced while I was there. I have heard nothing but positive feedback about Don and the rest of the group.
We recently visited bank street Hyundai and were very impressed with the quality of service given to us. We dealt with Don and couldn’t ask for a better person to help us with the purchase of our Tucson. I highly recommend this dealership.
Cannot rave enough about the sales and service, in particular, Adam in sales, was outstanding, and offered us a lot of flexibility and overall a pleasant car buying experience, you just can't get anywhere... As for Finance management, Joe made is simple, and easy to make my first new car purchase. All of the service at Bank Street Hyundai was outstanding, a really nice personal touch. I like that, and will definitely be bringing my car back for it's regular visit. Many thanks guys, really appreciated the additional attention. cheers,
I recently purchased my first vehicle from Hyundai. Don was my salesman and was so kind from the get go. He remained involved throughout the whole process and ensured I was happy and comfortable leaving in my new vehicle, as well as checking in days after my pickup to make sure that if I had any questions or concerns that he could answer them.
I will definitely be back to see Don at Hyundai for a future purchase, along with sending friends and family his way.
Great experience at Bank Street Hyundai! I went in to look at buying my first car and was more than welcomed. Don Mirzakhalili was my sales rep and was super friendly - very knowledgeable, helpful and fun to joke around with. Left smiling with a new car in my name. Very pleased with my experience and the staff!
Although they were not able to help me out they all did their best. Don was my salesman and he was awesome, he was very friendly, kind and he did everything he could to make sure I left there happy. It did take the a while to get back to me about somethings but it was during the long weekend so I understand that. I will be back in the future!
Awesome service here. Leon was professional and helped me bought this 2013 Santa Fe. Great deal and all the processes goes smoothly and everyone was trying to engage. Staff are patient. I felt being served rather than just sell and buy. Will definitely recommend!
I had a great experience getting my new Tuscon. The staff were well informed, pleasant and engaging, they sure knew their cars. Everyone I met was professional and collectively did their best to see I got the vehicle and price that was in my favour. There was no question I couldn't ask, the delivery went really well and frankly I felt I got a really great deal. Thank you guys!
I have been a Bank Street Hyundai customer since 2014 and have ALWAYS loved going back to this dealership. Very knowledgeable and friendly staff. Moe Sabra is an amazing salesman and if you ever buy a new car, make sure to deal with Chris in the financial department. Great team! They will always put your needs, concerns and wants first :)
FRIENDLY, PROFESSIONAL and PERSONALIZED Service!
Just wanted to share the very pleasant experience from visiting the Bank Street Hyundai dealership in Ottawa.
We're talking of Hyundai. Not Mercedes or Bentley. You wouldn't expect much from coming there. But, boy, we were pleasantly surprised with the quality of staff and Leon in particular. The experience was like if you bought an economy flight ticket and were put into 1st class seats :).
Very friendly, listening to what YOU need, taking into account your taste, driving style, financing situation and more, - Leon did way beyond what he should have in order to help us making a decision.
If you are looking to buy a car - come to Bank Street Hyundai and talk to their sales representative Leon. No matter whether you purchase a car or not, you are guaranteed to have the best experience, professional attitude and first-hand knowledge. If you do buy there - you will get the best deal and exactly what you need and wanted.
Thanks for the service and the experience, Leon!
EXCELLENT Service, GREAT Experience!
We came to Bank Street Hyundai with a quick question, but received much more than that.
We were pleasantly surprised with the knowledge that their representative Leon K. had, and the professionalism with which he hold our conversation. Openness, honesty, knowledge on every aspect related to the topic and no sales pressure whatsoever.
If Hyundai is a car you're thinking to purchase or learn more about - do yourself a favor, - visit Bank Street Hyundai in Ottawa and ask for LEON. You will not be disappointed.
Thanks!
Not your average car dealership! Absolutely stellar car buying experience. From the moment I walked in, through the buying and negotiating process, to picking up my new vehicle, the service was impeccable. Friendly, knowledgeable, welcoming staff from the front reception to the sales people to the financing department. Made you feel like a VIP and even personally greeted by the General Manager.
Highly recommend this dealership! Leon was a fabulous person to deal with, making it a comfortable yet exciting process.
Eli knows what being a good GM means!
You won't be disappointed!
From the moment my husband and I walked through the door, we were made to feel very welcome and comfortable. Our salesman Rabieh Nassrallah was very friendly and was genuinely happy to help us make our choices. On the day of pick up, Rabieh took the time to go over all of the different extras that we had included in our purchase. This man really knows his stuff and is clearly very passionate about his job. We will only be dealing with Rabieh for any future vehicle needs.
Ashur Younan was the man who helped us set up our financing as well as extended warranties. He was absolutely amazing. He answered all of our questions, even the ones we hadn't had a chance to ask. Clearly, Ashur is passionate about what he does and this came through in his personality and attitude.
All in all, this was an amazing experience and we would recommend this dealership to anyone in the market for a Hyundai. We love our new 2017 Elantra!!!
Moe, Asur and Amir went way above and beyond to make my deal happen and have created a verify satisfied customer. They included items in my deal that I wanted but couldn't couldn't afford yet made it happen.
Thank you.
I saw an ad on auto trader for a white hyundai genesis at their used car lot so i emailed them to let them know i was interested. They replied right away and were very nice and helpful over email. I let them know that id be coming to ottawa to look at the car in a week since i live in kingston and its quite a drive. About 3 days before i leave i noticed the ad has been removed so i asked if i should be concerned. They told me not to worry and that i should still come to look. Well i was just there and they told me that they took it to the auction and then tried to show me other cars. I will NEVER recommend this dealship. What a joke and a waste of my time!!!
I have recently purchase my second vehicle from Bank Street Hyundai and I wouldn't go anywhere else. Between my fiancé and I, we have purchased a total of 6 cars at this dealer. The sales team is awesome, very welcoming and make us feel like family. They gave us the time and attention we, as costumers, need and deserve when making a decision to buy a new car. They are open and honest and I never walked away feeling like we had not gotten the best price possible. I would, without any hesitation, recommend to anyone who want to be seen as a valued customer to go visit Shahir, Amir and Ashur. Thanks to all of you!
On Thursday, May 19, 2016 we had the oil changed in the two cars. My car was fine. I was told my daughter's car had oil in the coolant. The mechanic showed it to me. I was told there were two ways for oil to get into the coolant - a head gasket leak or someone put it in the overflow by accident. I authorized the diagnostic test, even though there were no signs of a gasket leak - no white smoke from exhaust, no leaks of any kind under the car, etc. The diagnostic came back negative for a gasket leak. I told the service advisor that if that was the case, I had only ever had the car worked on at their shop so the error must have been made there. His response was that he did not know if I had only had work done there and implied it was our fault. I went to the service manager. He listened with a stare that was meant to be intimidating, looked at my service records and said he would have to talk to his boss. I said to go ahead. He told me that he couldn't just get in touch with him "like that" meaning right away. I told him he could because his area manager was in the building and had introduced himself to me while I was waiting for him to get off the phone! I told the area manager that my 2009 Sonata was purchased at their place of business and if he looked at the service records for it, he would see that it had only ever been serviced at that shop. I then told him that the first thing I did when I purchased my daughter's car was to bring it to that shop for a piece of mind inspection and it had only ever gone there for service since then. I then told him the results of the diagnostic test and that I was not willing to pay for it, or the repairs now needed (to the tune of $1200) since the car had only ever been serviced by them. All of the above took 15 minutes. For the next 35 minutes the area manager tried to tell me that it wasn't their fault, in various different ways. At one point he tried to introduce transmission fluid into the equation. I told him that I knew very well that the transmission fluid was conducted through a separate hose and that I was "not that green". His response was: "are you a chemist?" I was flabbergasted. He continued to obfuscate and a little later I told him to cover the cost of the coolant flush (twice, as recommended by their mechanic) and replace the hoses and I would be happy. His response was: "tell me it wasn't our fault"!!! In the end, I did not pay for the diagnostic test or the two coolant flushes and got a 10 percent discount off the cost of the hoses, which were $87, but not before they patronized me and my daughter, tried to make us feel like idiots and that we did something wrong. I am posting this here to ask you to keep the treatment I received in mind when it comes time to take your car to a shop. If they would act in such a manner to a 7-year customer I worry what they would do to a random Hyundai owner who has problems with their vehicle. Please do not use the services of Bank Street Hyundai. I have written a letter to the Better Business Bureau, the General Manager of Bank Street Hyundai and copied it to the Service Manager outlining this experience and letting them know that I will never step foot inside of their business again, and have told everybody I can to please do the same. This message is the fulfillment of that statement.
P.S. In no way am I implying that all Hyundai dealerships are like this.