It was great experience, no problem, and it went smoothly and quick!
Had the experience with salesperson-Chris who was very thorough, knowledgeable and patient with me while I asked a million questions about the new 2020 Veloster! Fell in love with it!! This car has all the bells and whistles for a reasonable price. Lots of "Bang for your Buck! I would definitely recommend purchasing a new car from Chris at Pathway Hyundai!
I just visited Pathway Hyundai this afternoon and was very happy with the level of professionalism and knowledge I experienced in dealing with both Crystal and Frank! Both were great, and answered all of my many questions without hesitation!
I was able to happily walk out the door after purchasing a 2014 Santa Fe!
This is my first time dealing with Pathway but this experience has made me look forward to many future dealings!
Hello Bill,
We are glad that we met you and have much appreciated your suggestions, experience and your advice. You were quick to give us an appointment quickly since we were near your car lot. You gave us good explanations, god choices and you have given us good advice for our son. You were open and friendly with us. We felt at ease with you. We will not hesitate to recommend you to our friends and family, thank you, Joanne Blouin-Hamel and André Hamel
I just bought a 2020 Tucson at Pathway Hyundai and the salesman that helped me was William Stanfield. He was very nice, professional, and helpful with the buying process. Given the current situation with social distancing, William made sure that I was safe and comfortable for the test drive, and he made it a very positive experience. Thank you William for the excellent service.
Great experience all the way. Will quickly summarize the journey -
1. Before visiting, as per discussion on call, vehicle were appropriately selected as per my need and were ready for drive test.
2. Crystal Tompa - Sales Associate, treated us exactly how any customer would want to be treated. Good knowledge about the brand n vehicles. Even gave us 2 pick n drops which is an appreciable gesture which shows how serious you are for customer success.
3. Vehicle was delivered on time and all the paper work was smooth.
It was great dealing with Pathway Hyundai. Our relationship has not ended, it has just begun. Looking forward for good after-sale service as well.
Very Happy with my experience. Chris Bosnik was very professional and helpful. Got the car I wanted, quickly and ate a fair price. I will be back.
Thank you
Chris was the best person during my purchase. Always prompt and very helpful. The best experience overall. Would recommend my friends to go here as well.
I had to take my 2014 Elantra there for a recall. I understand that type of thing happens, that's life. But my battery just died like the day before, so I had boosted it to get it down to the shop. I assumed that it was the battery and not the alternator because there was no error code on the car, and the battery is original (6 years), etc. When I spend, my time, my gas; leave my vehicle overnight for a PRODUCT RECALL, (something that is the manufacturers fault and not my own) you would think they could 'comp' a simple battery test. If you're not mechanically inclined, it is very simple, they just hook up a small device. However Marc Major (the service guy) wanted almost $70 to do the test, and test the alternator, etc. It's just really cheap of them. They already have my car in the shop for their own issue, and they can't simply check the battery for me? I told him I didn't even care about testing the alternator, but it was still $70.
In any case, I declined to pay the outrageous amount. I didn't argue (I shouldn't have to). They said they would still quote me on a battery. And guess what??? $400!!!!! That's parts and labour.
Again, if you're not mechanically inclined, a battery can be replaced in 5-10 minutes. EVEN IF you don't know what you're doing. Do a Google search for "2014 elantra battery replacement", the videos are 5 mins long. You will never pay the dealer again! It is literally 3 bolts, pull battery out. Put 3 bolts on, done. Not even a special tool! 7 minutes total for me!
So I drove to Canaduan Tire, bought a battery $140 (it was the lower model, the dealers model was $240 in their defense) and I replaced it in 7 minutes.
So in summary, my issue:
While doing my RECALL, they couldn't even help me out. Tried to make $70 to test the battery (which I already knew, just wanted to confirm), and finally if that battery is $240; they tried to charge me an additional $160ish in labour for 7 minutes. (These are the mechanics, they probably would have been done in 3 minutes. What labour is involved in abattery swap?) In fact, Canadian tire will even give you $20 back for your old battery! Even if they don't do the install!
Now, if the dealer is going to be that cheap, and try to rip people off over such a small issue, (and assume we know nothing about car mechanics or their worth); then the real question is; How much is this dealership going to rip you off over buying a car there, or over bigger mechanical issues???
Think about it before you go here. Especially if you are not mechanically inclined, because then you will get taken advantage of. The older generation thinks that 'the dealerships' are safer and more thorough. Find yourself a good reasonable mechanic, or do it yourself; and watch out for these guys, they obviously need to pinch every penny.
Very unhappy with this dealership. Was sold a car with an engine defect, and then the sales rep gave misinformation about the source of the noise. I would never ever recommend that anyone buy a car from here.
Jeffery Barrow is beyond friendly and provides outstanding customer service. He helped me out getting the best deal possible for the price I can afford, he even helped me contacting my insurance .
Chris was pleasant and helpful with any questions I had. Overall, a very good experience.
I am a student that bought a used car here recently. I was very impressed by the service. They were quick to get back to me concerning cars coming in I may be interested in and very flexible with scheduling times to come in. The salesperson, Kyle took time to let me drive multiple cars I was interested in and explain their features. I found his knowledge about the cars and their pros and cons very helpful in making my decision. They did an amazing job inspecting the car and doing repairs. Overall they made the process very easy for me. I feel I got a very good deal and I am very happy with my purchase.
Excellent customer service. Micheal is super nice and helpful. This is my second car purchasing with Micheal/pathway. I wouldn't go any where else. Guy, finance consultant, was also patient and helpful. Amazing service from both.
Steve Thurrott assisted me and my husband in buying our first car in Canada. He showed us the cars that we were interested in and within our budget. He took the time to answer the many questions we had since this was the first time of going through this process. Felt we got a personal service and other employees at Pathway Hyundai made us feel welcome and an important customer.
Pathway Hyundai is the best dealership my husband and I have ever been to. The people who work here are very friendly, knowledgeable and helpful!
Michael Liwing in the sales department helped us buy and choose a wonderful car, we've had it for a few months now, it was absolutely the best choice and hit the mark on all the things we were looking for in a vehicle!
We just had our first service with Marc Major and he was fantastic. I asked tons of questions and he really took the time to explain and give me a crash course on different types of tires, and how to get the best out of our vehicle and future services. I felt comfortable and confident that the team here will be able to fulfill all our family's future vehicle needs.
Thanks guys! You rock!
We Purchased a Vehicle in August 2019 and Micheal was our saleperson. We went in to buy a used car but ended up buying the new ones. He clearly laid out both options so it was easier to make a decision. There was a delay in receiving the car as the other dealership had sent the wrong color and a stain that needed to be removed, However, we experienced great customer service whilst having those issues. Micheal was able to get us a special appointment for the stained to be removed. He also was understandable of how we had to spend extra time and rearranging the appointments. We greatly appreciated him taking extra steps to make the delivery as soon as possible. I would highly recommend Pathway Hyundai, Specially Michael, to my family and friends.
Steve Thurrott was our salesman, and definitely recommend going through him to buy a car. He is transparent, blunt, and to the point and helped us pick out a car that was right for us. He was readily available and even answered a text we sent late at night to schedule a meeting for the following day. It was our first time buying from a dealership, so there were a few bumps, mostly with the finance department and not with the sales team. If you don't have experience financing anything, be sure to do your homework on how the process works, what's included in your financing package so you know exactly what you are paying for and how much it all costs to avoid any misunderstandings with your contract.
Amazing customer service! Steve helped me find the right car at a very good price!
Not only is their service great, its fast! Steve kept me informed and never doubting his capabilities! Extremely happy with them!
Kyle Hannah is a great salesman. He looks out for what you can afford while still trying to give you the car you want. I may not have walked away with a car; but I left knowing very well I will be back soon to make business with such amazing business.
Everyone at Hyundai is well spoken and all deserve credit for the incredible job they did today.
Keep up the good work guys!
Fair and honest pricing with amazing service! Steve was helpful every step of the way! Great experience
Went in looking for a used Hyundai GT. Steven Thurrott was super helpful and showed us our options. They didn’t have one on the lot, but he’s been looking around for what we’re looking for. Steve was very nice and didn’t pressure us. I’ll update with more details after he finds the car with the mileage we’re looking for. So far, A+ experience.
We enjoyed our time with Michael Li-Wing. He was very helpful and took his time with us as we chose our new vehicle, explaining all the ins and outs of options and choices. Our experience with Pathway was a positive one. We look forward to our future together.
All staff is super friendly. Michael is awesome. Nice and honest! Bill and Guy are also fantastic!! Best place to buy a car! I am extremely satisfied!!! Totally recommend it!
I had a great experience buying my Ford Edge with Pathyway Hyundai. It was a quick, and painless process. Kyle was very attentive, and honest through my entire buying process.Great work guys!
Steve Thurrott has been a wonderful representative of Pathway Hyundai. He was personable, very intelligent and did not patronize. He was always willing to help. I was, and continue to be thoroughly impressed!!
Chris was fantastic, very helpful and personable. He made the buying experience fun. Would highly recommend him for any first time buyers!
Going into the dealer ship the first time around with the first represented wasn't that great of an experience because they didn't really listen to what I wanted and was way too pushy which made me so apprehensive about going to back to the dealership, but the second time going in and getting helped by Michael Li-Wing was the best experience we've had with a car dealership, he really listened and helped me find the car I was looking for, and his extensive knowledge on the cars really showed us how passionate he really is about the cars. I will be recommending Michael to family and friends if they are thinking of buying a Hyndai! Thank you so much Michael you made my experience so smooth and stress free!
I just purchased a car at Pathway and I'm very pleased and even impressed by the customer service that my husband and I received.
Chris helped us settle on a car that worked for our budget and needs.
Frank was great as well and did a thorough job explaining all the details and costs.
Excellent job Pathway!
Honestly was a great experience, Michael and Guy we’re both all stars! They made buying my first car fun and less stressful than expected. If you’re in need of a car I’d recommend taking a chance with pathway Hyundai. Appreciate all the help from Michael and Guy!
Michael Li Wing is one of the best. Excellent customer service. Very attentive and caring person; all my needs were taken into consideration and i am very satisfied. Received advice on how to take care of my car. What feature i can enhance etc..Very professional staff. Hats off.
We Purchased a Vehicle 2 weeks ago and Micheal was our saleperson. We went in to buy a used car but ended up buying the new ones. He clearly laid out both options so it was easier to make a decision. There was a delay in receiving the car as the other dealership had sent the wrong color and a stain that needed to be removed, However, we experienced great customer service whilst having those issues. Micheal was able to get us a special appointment for the stained to be removed. He also was understandable of how we had to spend extra time and rearranging the appointments. We greatly appreciated him taking extra steps to make the delivery as soon as possible. I would highly recommend Pathway Hyundai, Specially Michael, to my family and friends. We are hoping the after service will be as great.
We had phenomenal customer service from Alan Bell. He was extraordinarily attentive and listened closely to us, allowing us to feel very comfortable while also being very informed. He was respectful of our decision to take more time to think of our options. We did not appreciate the pressure applied by one of his associates, which left us feeling less at ease and undermined the trust Alan had built with us. If we return, we'll be sure to seek out Alan.
First time buying a car and Ryan made it really easy. With no pressure and a lot of attention to our needs, he made sure we got everything we wanted.
Me and my girlfriend visited many dealership before them and honestly Ryan was the best salesman we met.
I recommend Ryan to anyone who wants to enjoy buying a car.
Thanks again!
Not very great at problem solving and making sure their customers are taken care of and happy. I've had two bad experiences with both the Sales and the Services department and they did nothing to make it up to me or to prove that they care about my business with them. Will not be returning that's for sure.
Had the pleasure of having Tarra Murphy as our salesperson. She was kind and courteous and very attentive to our needs. Explained everything thoroughly and left us very happy with our new car. Finance team of Bill and Steve were great as well. Gave me a good trade in with my existing vehicle and a few extra perks! Pathway Hyundai has an excellent team. If you are in the area and looking for a great sales and service go there!
I have bought numerous cars from Pathway Hyundai. Most recently my wife and I went and purchased two new vehicles there. I am always so pleased with the service provided but I have to say that this time Ryan, Tyler and Frank were exceptional. I will definitely be back next time I’m in the market for another car!
This review is based solely on the service I received from the sales person Alan Bell. I ended up purchasing my vehicle elsewhere.
Alan was awesome, the most attentive and approachable sales person I met during my shopping experience and I went to over 7 different dealerships.
Honestly, not one other person at Hyundai even said HI to me and I walked around for quite some time looking for a specific model (inside and out). I even asked a sales lady where I could find it and she didn’t even care to help me out, just pointed me in the direction.
Not only was Alan the only sales person that recognized that I was there, he was by far the best I met during my shopping experience at all the different dealerships. He didn’t get my commission but he deserves the recognition.
I took my daughters car today for what we thought was a normal $60 oil and filter change. We were told we were due for the service 3 at $300 so we said go ahead so to honour the warranty. First I called for an hour to see if the car was ready with no response. And no I did not leave a message as I feel that is even worse.
I get there and am told we need back brakes and rotors. I ask them how can that be as the car only has 16,500 kilometres on it. The response was no you have 24,000. I start second guessing myself and tell him just do the service 3 and give me a quote sheet and I will discuss with my husband and daughter.
As I am returning home I’m in the car and notice that I am correct and the car is at 16,500 and the trip kilos on top are 2399.8. So they looked at the trip kilos and put 24,000 kilos on the paperwork.
1) should a Hyundai dealer dealing with a Hyundai car not know how to read the odometer?
2) this will affect my warranty having paperwork that says the car has more kilos on it then it does
3) I paid $335 to have service 3 done when service 3 is not due for another 7,500 kilometres
4) they tell me I need front wipers. in fact the back are broken and the front are fine
5) they tell me I need new back brakes and rotors and I am sure they don’t need to be done. They thought the car was at 24,000 kilometres so it’s just hey it’s brake time
6) I get an estimate for $896 for work which 90% does not need to be done
Needless to say I am livid. This is My daughters car that she would have to work many hours to pay for all of the stuff they are trying to get us to do when not needed
We will not return
I wanted to look at a vehicle that turned out to be unsafe upon further inspection by that dealer. Tarra told me about this before I went to see it, and I was happy that she didn't wait until I was there already in order to show me other vehicles. I appreciated that honesty. She offered to help me look for another one, she was always polite, easy to contact, never put pressure and she found answers to my questions. I didn't end up buying from Pathway, but having dealt with many other car dealers, I can say this is by far one of the best.
I haven’t gone to a car dealership in several years and wasn’t looking forward to it.
Tarra and the staff were very friendly and helpful. Tarra’s attention to details made the experience enjoyable. Will have them take care of our Tucson! Thanks
Recently purchased a 2019 luxury Tucson. Our experience was outstanding. The salesperson and the financial advisor were bot very professional and explained everything in detail. Both followed up with us after delivery. This our 3rd Hyundai vehicle and we have well served everytime. Recommend this dealership on Youville Drive in Orleans, Ontario.
Tarra and Guy were great to deal with. If you are looking for help buying a new car I highly recommend you ask for Tarra. She took her time to explain everything to us thoroughly and always answered any question or concern I had. She was so sweet and always followed up. Thank you Tarra !!!
After spending thousands in repairs on my last vehicle it was time to car shop. I searched Auto Trader and Kijiji from northern to southern Ontario and had chosen this dealership for its reputation and price comparison. My industry requires certain criteria when selecting a vehicle; this naturally presented some challenges for the dealership, as it would for any other dealer. Adam and the team worked diligently to successfully close this deal. I left a satisfied customer. I would have no hesitation shopping here again!
It was a great experience, the best interaction of 1 on 1. My wife and I are looking to buy or lease a car, we walked in and Adam greeted us. His personality is great. My wife and I really enjoyed talking to him, the way he was accommodating, and how detailed and upfront he was with us, gave us a tour and explained everything. I would recommend dealing with Adam to anyone.
Greeted by warm and friendly receptionists as soon as you walk in! I’m incredibly happy with the service that Chris B provided! He was very attentive with helping me a vehicle that would match all of my needs. As a first time buyer, it can be very overwhelming when purchasing a car. I’m so grateful to have had Chris. He explained everything so simply and answered all of my questions. 10/10 recommend this dealership and Chris to all my friends and family!
This dealership is remarkable! We just received our 2015 Sonata Ltd. yesterday and we are very pleased. Pathway has always gone one step further to satisfy me as a customer. I'm a repeat customer, this is our 4th Sonata bought from Pathway, Our first purchase was a new 2006 Sonata GLS, followed by a 2010 Sonata Sport Ltd. Then we bought a 2012 Sonata Hybrid, and now our 4th Sonata a 2015 Ltd. Buying 4 new cars from this dealership, they do things right!
Fantastic experience
I came to Pathway because the majority of the Hyundai's I saw on the road had Pathway plate surrounds. I was not disappointed. I was greeted immediately upon entering. My sales representative, Mitchell Logan was great. As a first time new car buyer he was very attentive and made sure I understood all the important details. The stigma I had assumed was involved in purchasing a car from a dealer was non-existent - there was no pressure at all. Ian Currie, my financing representative was also fantastic, ensuring everything was crystal clear. Special nod to Corey and the gentlemen in the service department for their time and help as well. Thanks Pathway team for the awesome experience!
Great Experience with Sales.
Great Experience with Sales.
Jason Kashin took the time required to ensure we were comfortable with our purchase. He listened to what we wanted and made helpful suggestions along the way. He took the time to explain the features of his car and compared them with the competition without putting them down. We enjoyed interaction with him and would certainly do business with him in the future.
Overall our experience was very positive. One of the other sales person even gave balloons to our son.
Highly recommend William Stanfield
I have now purchased two vehicles from your dealership and both times William Stanfield was my salesman. Very friendly, courteous and I left with a good feeling. He has followed up both times to see how I have enjoyed the two vehicles.
As I was his first returning customer I felt special and he did let me know how happy he was that I came back within 4 months of purchasing my other vehicle to purchase another one via him. Anyone who wants to buy a vehicle should see William as he is an awesome asset to Pathway
Excellent experience with William Stanfield
Dear Pathway Hyundai,
I'd like to compliment one of your sales associates William Stanfield for his quality customer service. I recently purchased a 2013 Hyundai Elantra. I'm in sales and understand the importance of demonstrating value of the products I sell without being pushy. William uses the same approach. He's very friendly, polite, thorough. I'm happy with the price I got on the car and William's attention to detail and overall customer service. I will certainly recommend him to friends looking for a new car.
Thanks,
Chris