A totally satisfied customer - switched to Neddy's about a dozen years ago. Neddy's staff are courteous and professional. Undoubtedly one of the best dealerships and repair services I have ever dealt with. Whether it's sales or service I'd recommend Neddy's to anyone.
I have recently purchased my second hyundai and I think it's safe to say it will be my last. I had some issues with my Santa fe and they gave me a hard time with paint issues so I paid out of pocket elsewhere to get it fixed. Now with my elantra it's been a constant battle with a recall that wasn't done at no fault of mine. Neddy's showed zero interest in helping me trade my suv in so I went to an out of town dealership and now show zero interest in helping me now. They are also giving me the runaround for 80$ they owed me since the start of April, they refused to help fix my car without charging me because when my brand new car overheated on the hwy it HAD to be towed to a different dealership that was closer and THEY messed up fixing my car so Neddy's didn't want anything to do with me until I cried. I also realize It's only 80$ but I paid for the extended warranty, my experience with hyundai is supposed to be stress free for 7 years and I've been waiting patiently and keep getting different excuses from the dealer for 1.5 months. Now there's a chrome piece on my front bumper chipping after driving it for 5k and I am too scared to go in and talk to them in fear that I'll be blamed for it and they won't do anything to fix it like my Santa fe. I once loved my Hyundai, I now hate my car and have only just bought it in February. I do not recommend.
Excellent products... Excellent service... Excellent Staff
We are new customers to Neddys Hyundai. The buying experience was second to none. Sales staff are amazing and they know the product. We had a small concern with the new vehicle it was taken care of right away We were more than happy with the way it was handled. Thanks to the sales and service department. Check this dealership out .
Great family operated business, love the Hyundai product, they treat you like family 👪
I've driven Hyundais almost since the company's entry to the Canadian auto market. Have found them to be well suited to my needs. Love my new(ish) 2020 Kona Ultimate. Best purchase yet. Have had great experiences with the dealership's sales and service department. Friendly and helpful staff.
I picked up my new car a couple of weeks ago and the team at North Bay Hyundai went above and beyond to make sure the entire process went smoothly. Lucio was there to answer any of my questions and made sure I was getting exactly what I needed in a car and Nicholas in finances was a joy to talk to and eased any of my worries or questions when it came to the financing. I have been dealing with this dealership for a few years now and would recommend it to anyone! I always feel welcomed and appreciated whenever I step through their doors :)
I have purchased more than a dozen vehicles in my life but getting my Tuscon from Neddy's Hyundai in North Bay has been by far the best and most pleasant experience ever! Friendly and knowledgeable staff all around. I was given all the information I needed and all my questions were answered without me feeling like I was getting tangled up in a lot of legal and technical mumbo jumbo leaving me feeling lost. All thumbs up from me to the whole team :-)
Fantastic sales and service experience. Can always trust them to take care of my vehicle. Wish I could give 10 stars!!!
I love this dealership. They are my second family because they take care of you. Customer service staff and sales staff go beyond the call of duty to make you feel special and it doesn't hurt that they have great deals. Everyone should check it out next time you are shopping for a vehicle.
Dealership is great when making a purchase! However the service department is what keeps a customer coming back. Unfortunately after owning 5 Hyundai's, the service department isn't what it once was and is the reason we'll be looking elsewhere the next time we purchase a vehicle!
The service folks treat me like family. (Family that they are really happy to see, and who they really want to help get the best value.)
Great place to purchase and service your car. Polite and excellent customer service.
I’ve enjoyed every interaction at Neddy’s for the past 2 years of owning my Elantra Sport. Above and beyond customer service, remember you by name every single visit, Kristen is always so helpful and friendly. I love my Hyundai dealership! 😊
I have had some issues with this dealer ship.,
But today they have reached out to me and promised to make it right. I will see Joe today and edit this review once I return home. Joe has been honest and fair.all is good. No hard feelings . Love the product.We worked it out. A miss communication . Joe called me and made it right thanks for your hard work Joe
Rock Royo
I love my Hyundai, and would definitely buy one again. But my experiences with this dealership have been less than ideal. I got a run-around just needing the bill of sale submitted to my insurance broker, and I have found other interactions with them haven't always been friendly in the year since I've bought my car. Overall, I would recommend a Hyundai to friends and family, but not necessarily this dealership.
My husband and I just traded in his 2014 Hyundai Veloster for a 2016 Hyundai Santa Fe and we had a fantastic experience here from start to finish! Joe and Nicholas were both excellent to deal with- great with communication, explained things very clearly to us, were both super professional but also personable, friendly and kind, worked with us on the financing, made things as simple and quick for us as possible, added in some bonus things we weren’t expecting, and just went above and beyond to help us get this car! We can’t say enough good about Joe and Nicholas and this Hyundai dealership in general. We are so pleased with the experience we had here and we love our new SUV! :) We would highly recommend this dealership, especially Joe and Nicholas! Thanks so much, you guys! You helped us check a big thing off our list before our baby arrives, and made the whole process so easy, smooth, and enjoyable! :)
We are now driving our 7th Hyundai vehicle, all purchased and serviced by Neddy's North Bay Hyunday. We have always enjoyed the product and the Santa Fe we currently are driving is the best one yet. After 20+ years of excellence I'd never consider another product or dealer.
Great dealership I wanted to test out the new electric Kona and the guy got me in one the same day! These guys are attentive and informative I would definetly buy a car from this dealership.
Very friendly staff and very helpful as well with the purchase of my new 2020 Santa Fe SUV.
Great sales experience. Kyle was excellent.
Just bought a 2021 Palisade Calligraphy from Joe and Scott, all arranged by e-mail. A completely "painless" transaction. Both Joe's trade-in offer and Scott's efforts to meet all of my wants and needs made it very clear that they wanted and deserved my business. Hyundai's lacking a 7-pin wiring harness for their 2021 tow package even had Scott trying after-market possibilities for me. (Never mind, Scott, we'll get it done in the spring.) It is that kind of "above and beyond" effort that beats the competition hands down. Thanks guys. Looking forward to meeting in person to pick it up on Thursday.
I just went to look at vehicles... no one came out to the parking lot in the 15 minutes i was looking ... I was looking for half hour last week and no one came out either ... maybe I will call first next time...edit went yesterday Aug 31st and was able to test drive the Kona....Scott was friendly and nice to deal with
We were looking to buy a new vehicle and someone highly recommended Hyundai. Kyle, at Neddy's took care of all our questions and was very helpful. We ended up going with a different product, but would highly recommend Kyle at Neddy's!
Paul and Herb make my day everytime i come in! what wonderful humans! Thanks felllasss 😊
My wife.and I bought a previously owned Alantra from Neddy's
This dealership really knows how to pick the best used cars. Our Alantra is in mint shape, not a tear, scape or scratch. The tires are brand new and.the clutch has been looked after too. This car is 5 years old, but you'd never know it.
We had a really good buying experience with Joe Ammerata, he treated us like we were purchasing a $50,000.00 vehicle. He was so professional and coutyess. There was no back n forth with price! He made the experience effortless and memorable. It's really worth the drive to the Neddy's in The Bay!
The customer service is amazing and the quality of the vehicle is unbelievable!
In 3 Word or less to describe this place or would be:
Integrity-Honesty-Quality
Thanks Joe
Larry & Trish Fines
French River
Good fast service with smiles and well protected from covid 19 highly recommend
Second purchase from Neddy's. Had a very good experience. Sales person was knowledgeable, friendly and courteous. Practiced all safety measures due to pandemic. Highly recommend for anyone looking to purchase a vehicle.
Sales Was Phenominal. Joe Was Awesome. Service Sucks Though
Had my vehicle serviced at Neddy's and staff are knowledgeable and pleasant to deal with. Always great service there!
Sales person was excellent. He was very knowledgeable. He explained all the features in great detail and he made sure that I understood each one before advancing to the next. He also provided me with all the information of the different packages available through Hyundai for future services and better care for my Palisade. He also took time to introduce me to the support staff and the owner of Neddy’s North Bay Hyundai.
Customer service at Neddy's is why I keep coming back. 3 cars later. I'll definitely be back for car number 4. Thanks for the great service. I love my 2020 Kona.
I made a point to go to Neddy's on the Sunday they opened & they didn't disappoint. I found the exact vehicle I was looking for color & all. Scott the salesman was patient & informative & gave me a fair price on my trade-in. All & all the best Hyundai dealership I have dealt with.
As the experience was a short one, the salesperson (Kyle) was organized and well prepared, He answered my questions and texts in a prompt manner. There was no pressure to purchase. In a nut shell, he bent over backwards.
Whereas Sudbury Hyundai, the experience was horrible. Would never purchase a vehicle there. No negotiating the price. The salesperson called me, and I told him, I got a better deal somewhere else and he said have a nice day. He did not bend over backwards to hold on to a customer.
The only problem with both dealerships is I feel I did not get enough for my trade in.. Neddy's was tolerable, Sudbury Hyundai was an insult.
Wait a go Kyle Patchet!!!!!
Kyle was excellent in helping us with our lease of our new vehicle. The staff is very knowledgeable and helpfhl
I've been looking for a new car, and thought I had settled on a particular Hyundai, but needed to test drive it first. Showed up about an hour before close on Friday and was greeted by a sales guy (so sorry I forget your name!!) He was great! Super knowledgeable and honest, helpful but not at all pushy. In the end, Hyundai just doesn't make what I'm looking for, which is a bummer because I would love to buy in North Bay and would have definitely bought from this guy. Again, so sorry I forget your name! Young guy! Office near the door! Buy from him!
My small town does not have a Hyundai dealership, so I always get my warranty work/recalls done at Neddy's. They are always professional, do a great job and get me on my way, as quickly as possible. On my last visit, I dealt with Paul Trahan, who is awesome! Highly recommend.
Two years ago I bought a brand new accent from Joe at Neddy's. I had a great experience working with Joe and purchasing the car. Unfortunately, it has been a struggle to deal with Neddy's for the past two years and I feel like buying my car there was the biggest financial mistake of my life. North Bay Hyundai is unprofessional, incompetent, and sometimes rude. The good deal I received on the car was not worth all the headaches and frustration I've had to endure.
This week I brought my car in to have my tires looked at one them was running flat and another had a bulge. They squeezed me in so I will give them credit for that. They charged me $65 to tell me that one tire did have a bulge and the other was flat so I needed two new tires; any tire shop in town would of done this for free. I asked what was wrong with the tire that was flat and I was told "we don't know what's wrong with it but it won't hold air". I paid the $65 and took my car to Guy's Tire, they looked at my flat tire and determined there was a nail in it. They did a flat repair and they showed me the nail. Apparently, Hyundai didn't bother to actually look at my tires but they did bother to charge me $65 for doing nothing. I always leave there feeling ripped off.
That's only the latest example in a long list of examples, you will regret buying a car from Neddy's.
Well, i can't say enough good things about Neddy's North Bay Hyundai.
When i make an appointment for my suv to get checked out most people have a hard time sleeping at night... Not me, i sleep like a baby knowing that my vehicle is in good hands,The staff there has done nothing but help us and has gone above and beyond to make us feel happy and safe!
Had an amazing experience purchasing my first, brand new car. Joe, the sales manager, made ALL the difference ! Definitely recommend.
The worst Hyundai I've ever been to!
Made an appointment for an alignment, took 4 days to get in, whatever. Find out that they can't do it because of after market rims. I had asked to replace the battery in the key, they didn't even do that.
Maybe the woman that took my appointment should of asked about what kind of rims were on the car, since they are not equipped to do alignments for after market rims.
Complete waste of time!
Dealing with Neddy's North Bay Hyundai has been an absolute battle from the time purchase I purchased my brand new vehicle. I have repeatedly brought my Tuscon into the dealership to eradicate the same problems on numerous occasions, only to hear that there "isn't a problem" or, "thats just the way it is", or better yet, "call Hyundai Canada." The picture below features my latest adventure with this dealership. I have brought my Tuscon into the shop now on three separate occasions because the tailgate will not close properly. It rattles every time I hit the smallest of bumps. Once again I got the run around. "There is nothing wrong with the tailgate." My neighbour has the exact same model year as mine, so I took a picture to compare. There is an obvious difference. My suggestion to anyone who is in the market for a new vehicle and has their heart set on a Hyundai is to purchase it elsewhere.
I love my SUV, sure it's not new! I also can't afford new right now. The guy from Parts laughed when I told him the year. I found that really rude and pathedic!!!
AMAZING CUSTOMER SERVICE! WENT OVER AND ABOVE TO MEET MY VEHICLE BUYING NEEDS!!
The sales manager, Joseph Ammerata, helped me through every step of the way, exceeding my expectations in every single part of the vehicle buying process. This was my second vehicle purchase and it was a much more enjoyable and personable experience than with another dealership who sold me my first car! Joe from Neddy's North Bay Hyundai provided excellent customer service; sitting patiently through the paperwork process as I read every single word on every paper including the backs, took the time to break down the numbers in a very understandable way, made sure that all of my questions were answered, and even stayed late after the dealership closed to make sure I was comfortable and had enough time to go through everything! 10/10 RECOMMEND THIS AMAZING FAMILY RUN DEALERSHIP WITH EXCELLENT CUSTOMER SERVICE!!
Lucio (the owner) and Scott (my salesman) put together an offer that I couldn't refuse 😄 Buying my new Hyundai was an awesome experience, and now, I have an amazing vehicle! I highly recommend Neddy's and Hyundai 👍
This is the second time they miss us for a new car. Went there in '13, first of all the showroom is too too hot. Finally got a dealer and told him I wanted to see the Santa Fe. Went in the yard, he pulled one out and told me to sit and see all the details in it. I did and 1/2 hr later he still out of site. I was told that he was out for lunch. Honestly!!! This year we went in and just couldn't be served again. Get more sales people. You missed us again.
North Bay's only Hyundai dealer
Very poor sales department. We made a deal (in cash) on a newer used vehicle from Neddy's a week ago as our family urgently needed to replace our vehicle which was recently written off in an accident. A week later, the vehicle has not even been looked at and we are without a vehicle still. Furthermore the sales manager has not been returning our calls and now we are in desperate shape leading into the Easter long weekend, unable to travel, the sales manager was quick to point out that it was his day off (Thursday) after not dealing with us on all of his previous 'work' days. We will not have a vehicle this week and it is apparent that we may not even have the vehicle by the end of next week. I feel very disappointed and will not be using Neddy's in the future, nor will I be recommending this dealership to anyone else.
Treated very realistically....I always feel that the service department puts me first (well right behind my car!) and am very happy with this place of business!
I have been living in North Bay for almost three years. We go to Neddy's to have our car serviced and I have been disappointed over and over again by their service. The mechanics do a great good but the administrative side frequently makes mistakes with our scheduling and notifications. I have brought my displeasure up with the service manager twice now and nothing has changed. We are currently looking for another place to bring our car in to be serviced.