Do not go here. They are in it for the money. Never got a single call back. I had to call them back every time they said they would call me. I want repeatedly lied too. They failed to safety my car properly. I have 3 kids. I had to bring my car back after 1 day of driving due to loud screeching on the front end. They told me they couldnt hear anything and that I was a lier. DO NOT SUPPORT THIS BUSINESSES, I've heard service is better at St. Catherine's Hyundai. Will hopefully have a better experience over there.
Carson Rosewell
(905) 328 6179
I just bought my first car here. Definitely wasn't what I was preparing for but you never are for your first time. Everyone was fantastic and went above and beyond. But what made me without a second thought give this place 5 stars flat, was the service I received after I signed. Long story short, I didn't notice the deals I wanted on the final sale. Being pretty much my fault for not reading it properly before signing the dotted line, I was still shown the utmost care. They could of easily told me off, and said I signed so it doesn't matter. No, they took it to the next level and accepted (in my opinion) a better deal then before! I highly recommend this place! I'd also like to personally thank Steve Edwards for making all this happen.
Recently purchased a Kona here and had the pleasure of dealing with Erin Smith. She was incredible, from start to finish she was extremely professional and knowledgeable, and to top it off, she was never pushy and felt like dealing with a friend more than a salesperson!! And always smiling!! If you are in the market for a new or used car, Erin definitely can and will help you find what you need!!! She is definitely one of a kind and you will not be disappointed!! :)
Very happy with the service of this place.
I just bought a Tuscan 2 days ago and they are very great at answering any questions you have. I also had the check engine light on and they checked it right away and fixed it..
Amazing staff there and everyone is very helpful. And super friendly
Wonderful team of caring people that do an amazing job! I love my Tuscon and AutoValue Hyundai is the only place I go with my car for any type of service and that is not going to change. So helpful and always ensures my experience is above and beyond! Tina and Jane are wonderful!
WOW. First visit to this dealership and we were blown away by the amazing service from the entire team. We walked our dog while our car was serviced to keep our social distance and received constant updates from Jane about the expected finish time. A great experience overall!
Last week I called and book two appointments for oil changes for my vehicles. One for today at 2PM. I arrived at the dealership at 1:55 PM and was waiting in line inside the store. There was a gentlemen in front of me speaking with service adviser Tina. I was listening to their conversation. He was telling Tina that his vehicle was not starting properly and he mentioned something about the battery. He said if you don't have time, I can come back tomorrow. Tina told "John" that she had time. Tina along with John then went outside and did a walk around the vehicle. John and Tina then came back inside. Tina processed John's paperwork and John went and sat down with his wife in the waiting area. At this point, it is after 2:00 pm. As I am next in line, I am then seen by Tina who takes my keys and up sells me from a Service 1 to the spring special. I then go and sit in the sales area of the dealership. While sitting and waiting for my vehicle to be brought in, I watch as "John's" black Hyundai Sante Fe is driven into the service bay. I continue to wait and watch as my vehicle has not moved from the parking lot. At 2:33 PM, my vehicle has still not moved from the parking lot and my appointment was at 2:00PM. I approach Service Adviser Tina and ask for my keys back. Tina retrieves my keys and brings them to me and asks if I need something from my vehicle. I say no and tell her I am canceling my appointment and leaving. I also told her that I am canceling my appointment for tomorrow for my other vehicle. Tina repeatedly apologizes and says they are behind and her hands are tied while motioning in the air with two hands with wrists together. As she continues to say sorry and say they are busy, I begin to say that is why I booked an appointment last week for today. However, Tina talks over me by continuously saying she is sorry. I reply by saying that's okay, I understand that I am just a small cog in the wheel and left the dealership.
I am extremely disappointed with the service I received. I lost a portion of the afternoon with my children. I would not recommend this dealership.
Great staff and great experience!! Both the Dylan and Steve helped me during my recent visit with truly professional approach and honest advises. Steve provided to me a lot of options, and detail information to make the final decision. I truly recommend both to anybody who wants to purchase car.
I needed a reliable, affordable car that I could trust and that is exactly what I got. Even though I live in Muskoka, I managed to arrange everything in advance. Every staff member I dealt with was professional, kind and courteous and went above and beyond to make sure I was happy and understood everything. The ensured that every single step was covered so that when I arrived to pick up my vehicle, I only had to sign a few papers and the keys were in my hand and I was on my way. The next day I decided to add auto start to my vehicle and the vehicle went into service. The service team was just as efficient and friendly as the sales staff was. They handled the job with precision and care and kept me informed every step of the way. I left feeling like I had made new friends and was very impressed with the way I'd been treated. As I headed home, back to the snow, I looked down to see a strange box in the cars console. It was a box of smarties, with a clever little saying on it. Very very classy Autovalue Hyundai. Thank you for such an amazing experience! I will be back!
Coming from an individual who's had the opportunity to deal with multiple dealerships... the service department at this one absolutely tops my list! From start to finish, absolutely flawless experience from the service coordinator all the way until i was called to pickup my vehicle (on-time!).
A special mention to Kayla in service, she went above and beyond to ensure i was well taken care of and most importantly... listened to my concerns before offering recommendations!! By far this is the best service I've experienced at a dealership.... EVER! Highly recommend! A+
Free for 3 moth , if you think for good new car, auto value Hundai is one of the good place for you check your self before you deside
Dylan helped me when I purchased my first vehicle from Hyundai. He made me feel very comfortable as a first time buyer. Thanks Dylan for being so patient and answering all my silly questions!
Marco in finance really helped as well, great customer service and attention to detail
I couldn’t be happier with my new baby!
It was absolutely the best customer service I have ever had anywhere! Tina was just amazing at being professional, punctual and explaining every detail that went into the service of my vehicle! Thank you for the greatest service ever!
BEST DEALERSHIP EVER!!! This ones for all the younger people like 18-25 if you think you can’t get a car make sure you check this place out first!! They gave me an amazing interest rate. The costumer service is the BEST I’ve ever seen in my life I felt like I was a QUEEN. I have no negative feedback whatsoever. They didn’t just push me to buy any car they actually got to know me and helped me pick out a car that would best suit me!! Even after I signed all the papers and got my new car they showed me everything about the car are the features etc! Even once I left they still checked up on me to see if I was still happy with the car! Not to mention they helped me stay within my spending limit and my bi weekly limit for financing. Honestly hands down best dealership! Check it out.
❤️❤️❤️❤️❤️❤️❤️❤️
Absolute 5 golden stars!
Great customer service, very friendly and helpful!
Great price, and I strongly recommend you to buy from AutoValue Hyundai Niagara.
David has an excellent sales rep, he is awesome to deal with, all the best David!
Colin is very professional and explained every things to me! Thanks Colin.
David, and Colin were very helpful and gave me a great first time car buyers experience. The rest of the employee's were also very helpful and welcoming. I love my new car and had a great experience there!
I love this place, I love Tina! Everything is very clear and transparent. They have a shuttle service that will take you where you want to go while you wait. I don't know why I would take my Hyundai anywhere else, it feels like they know my car best
David and Colin were terrific. They provided me with all my options and worked hard to get me into the right vehicle at a good price. I would recommend Auto Value Hyundai for your next vehicle. Definitely a 5 star dealership!!
Best experience I’ve had getting an oil change. Cheaper than where I regularly go gave me a car wash and surprised me with a pack of smarties in my car. The ladies at the front desk were friendly and great to deal with. Definitely coming back!
I purchased my car from this dealership in 2015 and only bring it here for service. On top of the cute box of Smarties I find in my car after an oil change, the service department staff are fantastic and a lot of fun. I've dealt with Tina, Jane and Kayla primarily and they treat me like gold. They provide recommendations on what my car needs but never pressure and help me out however they can. Love this team!
case and point - I was lied to by the sales representative that dealt with me. I was initially told that the used vehicle i was looking at "had just come in and that they didn't know anything about the vehicle and that it hadn't been looked at". but, when i made my reasonable offer and attempted to negotiate the sticker pricing the salesman's story changed completely to "oh its already been on our website for over 30 days already and because there was no interest in it that we have just marked it down as far as it can go so we cannot lower the price anymore".
....interesting lie.
ultimately I left feeling not valued as a customer and yes "lied" to and please note: no save attempt made by the salesman or sales manager therefore I would not recommend this sales outlet to anyone in the future.
Fantastic experience. Friendly manager Mark was excellent . Brad in finance was fantastic, he made you feel comfortable. Everyone here is so friendly. The greatest service too.
Customer service was amazing! Jenna at front desk was so friendly and welcoming. My sales rep David was knowledgeable and efficient. He was pleasant and helped me pick out a car that I love! Marko assisted me with financing and again I was impressed with how amazing the customer service was. Everything went so smoothly. Such a great team of people, who made this whole process quick and painless. I definately recommend this place.
Recently bought a new car there, and could not be happier with the purchase. Great price, great service and great people. My salesman Cong is knowledgeable and efficient.
My mom and I are in town from the States on vacation and our car started messing up. We googled a dealership nearby and this one popped up. We couldn't have been luckier. Tina was so incredibly friendly and helpful with our questions and warranty issues. She was great to talk to and deal with. We also had Matt fix our car quickly and efficiently and deal with secondhand questions from my father.
Absolutely would recommend this dealership to anyone nearby or on vacation and in need of a car fix.
I am very happy with the service that I received at AutoValue Hyundai. This is the same dealership that I purchased my Elantra from 5 years ago. Within a couple seconds that I walked into the service department, I was greeted and then spoken to by Tina K. Tina is very professional and explained everything to me. I left my vehicle with the dealership for 2 days and felt at ease that they were taking good care of my vehicle. Tina stated that she will call me in a day to update me and she did. I inquired about a courtesy vehicle and did receive a brand new Elantra to use. I work in a similar field and believe that you should treat other peoples' vehicles as if they were your own. I do see that here at AutoValue Hyundai. When I picked up my car, Tina, with the same professional manner, did what ever she could to have things right. She went and got my vehicle, drove it over to me and spent time explaining what was done. I drove home ; a satisfied customer. I am happy to see the friendliness and professionalism here, and only wish that you can experience that elsewhere.
I have purchased a couple of vehicles from Niagara Falls Hyundai, and I love my choices.
I owned an Elantra which I loved and later purchased a Tucson which I also loved!
The sales team are really great!
Very respectful, helpful, patient, and kind. When car shopping I found that Hyundai stood out for how they treated me. I highly recommend this location!
Best Experience I have ever had when purchasing a vehicle!! Ralph Scheuermann and his staff are excellent and really believe in the product which is a huge difference from most dealerships. Customer service is number 1 here and it shows. Brad Stevens in the business office and Jayme Frank who delivered the vehicle everything was TOP NOTCH. Keep up the good work!! What a HUGE PLEASURE buying at Autovalue!!
I was so pleased with the service I received from Hyundai the other day. Jody was pleasant and efficient and continued to communicate with me throughout the day to keep me posted about my car! Thank you for a great experience! I will definitely be returning again!
Came for the first time here for recall service. Was even faster that I was told. And at the end washed my car and left some little treats in the car.😊Amazing. Thank you guys.
Had a great experience buying a used Elantra here. David is an excellent sales rep, very knowledgeable of the vehicles he showed and helped narrow down choices to the perfect car for me. I even noticed there were a couple slight cosmetic things on the car before buying and no problem at all they take care of fixing it up. Shows real commitment to the customer. Allan is also a great fin manager, he made closing and finding the right warranty a personable experience. Amazing staff all around. A friend of mine bought a Genesis here a few years ago and from what I remember the service has always been top notch. Keep up the good work!!
Best experience I have ever had getting a service done. Jane is a complete sweetheart. She has absolutely outstanding customer service and is extremely knowledgeable about the services. She gives you full details about your vehicle and what should get done. It was a crazy busy day when I was there and she still went above and beyond for each customer. I highly recommend this Hyundai for your cars service!
Looking for , and purchasing your very first vehicle can be a daunting process, but as soon as I stepped foot in the door, the associate made me feel very comfortable.
As a young adult, I was looking for something that suited me.
Jayme was a wonderful help, narrowing down options, prices, and models which led to my first purchase!! He was very approachable, knowledgeable in all company products, and overall friendly which made my experience that much better.
I was very pleased with his service, and I would recommend visiting this location and dealing with him 10/10 times!
I was searching on line for a used car. AutoValue Hyndai was one of the many places I searched. I found a few vehicles on their website that interested me and entered my information for financing. Within minutes I received a call from David. I made arrangements to meet with David the following morning. I changed my mind and popped in that very day. David was on lunch. The office called him and he was back within 5 minutes to sit with me. He went over all the options available to me. Never did he try to persuade me one way or the other or hurry me. Unbeknownst to me, the office had closed a good half hour ago. I meet with David the next morning. He went over all the functions in the car with me and I was on my way by noon. David went above and beyond to ensure all the options I wanted were met. I would highly recommend David to my friends and family - actually I already have. Thank you David.
I was helped by Allen and Jayme when purchasing a vehicle. They both were very helpful, made the entire process easy to understand, and we all had a great rapport. It was my first time buying a new car and they helped in making it a fun and exciting experience.
Two thumbs up to the whole Team! They give more than they take and surprisingly for this industry, they seem to genuinely care of their Customers. Kudos, More dealerships like them and the face of this business would change for better!
75 year old aunt charged $2000 in repairs for a check engine light. Unnecessary repairs (new fuel pump replacing a working one.) Go elsewhere for repairs. Happy she has a big family and church (50+ people mad at this ripoff). UPDATE: Charged $200 to assess issues and $400 the following month to re-diagnose same problem. You then charged around $900 in parts and $700 in labor. I have never seen diagnosis charge when the repair is paid for - let alone twice. You are only happy to help now that you were called out on this. And you want to talk about "unfair". You were just as happy to run up the bill. I prefer to leave this here to pay it forward to others to be cautious. This is not a fake review. Her car was there. I update this review every time our family talks about it like this afternoon. Imagine - my relatives are warning others to avoid you till this day.
David is the guy to see here. He has a great knowledge on the vehicles they sell and can help you find the right vehicle for you. David is also very welcoming. He helped my mom get a vehicle and she was able to leave that day with it. So if you are looking for a new vehicle go see David, you will not regret it.
Erin was extremely helpful right from the start! She was very thorough, and knowledgeable about everything I asked about. Erin went above and beyond to help me EVEN on her day off! Erin knew I was in need of getting a new vehicle within and few days and did everything in her power to help me make that happen!! My overall experience was great and would definitely recommend AutoValue Hyundai!
David was a pleasure to work with. He is friendly, professional and organized. I'm very happy with the car I purchased and am already planning on purchasing a vehicle for my daughter from this dealership because of the safety and security offered thru the warranty and roadside assistance that is included. Brian and Brad in the financial department were great too. Thanks everyone!
David was very knowledgeable. He listened to what we were looking for in a new vehicle and provided us with different options. We selected a vehicle and negotiating the financials was painless. He was a pleasure to deal with. We left happy with our purchase and feel that we got a fair price for our new vehicle and for our trade in. David is to the point and did not waste our time.
Nice personal touch. They appreciate your business and show it. I've owned 4 reliable Hyundai vehicles. They have all proven to be great for value.
Fantastic experience! I was greeted as soon as I walked in. The staff was very approachable and friendly. Kaitlynn was very knowledgeable and polite and answered my MANY questions with thorough detail and maintained a professional and positive attitude. She made my experience quite welcoming and memorable.
100% very happy with my purchase. Good atmosphere of the dealership. They treat you like family. David and Brad really helped me out. I drove the car home the same day happy. I would recommend auto value to anyone looking for a car.
My experience from the beginning was but excellent. Not being my first vehicle purchase in my 55yrs, this by far was the best experience. From David my sales associate to management to the young ladies in service who I was introduced to. Never had I ever been introduced to service before so that was different and extremely appreciated. Will love to recommend this experience to anyone that will listen. I will 100% recommend not only this dealership but the product as well.
The staff there are always helpful, and amazing. They are very organized, and I recommend coming to this place. This is not my first time going there, but every time I do go there I'm always satisfied and happy.
Recently my husband's car had a problem, and they fixed it in a few hours. Now the car works perfectly and we are super happy about that.
They lied to my boyfriend and I about car information saying the car is in "demo mode". After proceeding through things they made grandiose promises, we hear back from the finance team ( AFTER) they hit my boyfriend's credit that they didn't have tbe features he was looking for. When we called in the one manager said he'd look into things. We didnt hear for hours. Only to go back and have the manager standing there with my boyfriends papers and saying "nothing we can do for you. Heres your deposit". Thats horrid customer service, and a huge reason we cant wait to ditch hyundai. Auto Value needs to learn what they sell or learn how to make it up to people.
At least 4 out of the 12 reviews are fake reviews from Managers and Advisors from Auto Value Hyundai - That goes to show how desperate they are to get good ratings. Just Google there name and you will see.
Laurie Kroeker - Service Manager
tina kennedy - Service Advisor
Kevin Dick - Sales Manager
Ray Wallace - Sales Manager
Salesman is a great guy and knows his stuff, but I had the worst experience ever with the service department and for that reason I will never recommended this dealership. Got a brand new Santa Fe and after 3 months the sunshade for the moonroof broke. I ended up in 5 different rental cars over the period of 1 summer because they were never able to fix it or the parts were unavailable.
A great place to go when looking for your next/first car. Staff very friendly and knowledgeable. They will often go above and beyond to make sure you get the best deal and best car for your price range and desire.
Would highly recommend auto value hyundai in Niagara Falls. I've had a 2014 hyundai Tucson for 3 years and I am very happy with the product.
Great service!! My car isn't even a Hyundai and they fixed it!!y car runs much better and they replaced the wheel bearing that another shop told me was a tire noise!! Awesome place!! Thanks Autovalue
Lee and John went above and beyond to help me when another service center installed my winter tires incorrectly and stripped the lug nuts on my 2014 Hyundai Elantra. Even though it wasn't the dealers fault they gave me a loaner car and went to the other service center to pick up my car once they "corrected" their mistake. Once they had the car back they also inspected everything to make sure it was done right and that it was safe to drive. I am extremely impressed and will be telling everyone about the awesome service. It's not very often anymore that a dealer would go above and beyond like AutoValue Hyundai has done for me.