Can't believe the horrible customer service from this location. This company has left me and my husband without any compensation after our 2015 Hyundai Sonata motor blew on the highway. We both haven't been able to go into work because of this. The car only has 143 000km and we were given a 10yrs or 200 000km warranty cause they knew our motor had major issues. My husband had to stress for months about how many kms he could drive as he completed there oil consumption test 6 times which requires us to show up every 1000km to have our oil topped off to be eligible for a motor replacement. The total of 7.5 litres was put into our motor within 6000kms of driving. We never had any major issues with the vehicle but this experience we are going thru is not acceptable and we will never buy another Hyundai again due to the stress this location has caused us
My 2015 Hyundai Sonata with 143 000km motor broke down on me while driving home from work. I have a 10 yr 200 000km warranty on my motor. I tried calling Hyundai roadside assistance for 30 minutes (horrible experience) so I ended up having to pay for my car to be towed to this location. I got there as service had just closed at 730pm so i had to figure out my own way home. Today I call the manager and she is denying me any compensation until I hand in all my oil change receipts. Both me and my wife are supposed to be at work today but we are stuck at home with no vehicle. We have decided that will never buy a hyundai again and that we will let everyone know about this horrible experience
My 2015 Hyundai Sonata with 143 000km motor broke down on me while driving home from work. I have a 10 yr 200 000km warranty on my motor. I tried calling Hyundai roadside assistance for 30 minutes (horrible experience) so I ended up having to pay for my car to be towed to this location. I got there as service had just closed at 730pm so i had to figure out my own way home. Today I call the manager and she is denying me any compensation until I hand in all my oil change receipts. Both me and my wife are supposed to be at work today but we are stuck at home with no vehicle. We have decided that will never buy a hyundai again and that we will let everyone know about this horrible experience
I made an appointment for today to have an Automatic Transmission Fluid Flush done on my 2009 Hyundai Sonata. Paul Kwong looked after me immediately. He is very courteous and extremely helpful. Paul is the type of person that you feel you can trust immediately as he is so down to earth. I had a previous experience with another Hyundai Dealer Service Manager and it was very stressful....needless to say I will never go back to the OTHER Hyundai Dealer ! I will definitely recommend Streetsville Hyundai in Mississauga to my family and friends... Thank you Paul for all you help !!!
And I even got a free courtesy car wash which made my day on top of having such wonderful service and experience at a dealer where I have never been before :-)
We bought a 2013 sonata se. From Richard flor today. He was thorough and showed us multiple vehicles. We didn't feel rushed or pressured in any way. He was very friendly and down to earth. Our overall experience was a great one. An excellence in customer service. I highly recommend him if your looking for a vehicle new or used. Thankyou for your help. Two very satisfied customers
My fiance and I had the most pleasant experience with Streetsville Hyundai when we traded our car for a 2017 Santa Fe. Richard was thorough and went above and beyond by explaining everything to us and made the whole experience comfortable and easy for us.
Richard - thank you so much, from the bottom of our hearts!
~Abby and Darren
Great service. Super friendly staff. Honest technician. Mark T! Hard working guy! Will definitely be back. ☺️👌
I highly recommend Streetsville Hyundai, John Vong is the most easy going and reliable sales consultant. Ive never had such a relaxing and fun experience buying a car, my friends and family will continue going to John and not anyone else! Thanks so much to the rest of the staff as well, and also the manager Jason for making everything go so smoothly.
There are two Hyundai dealers in Mississauga and I decided to go to the smaller one in Streetsville because I wanted personalized service - and I get that every time! Great and caring service! Highly recommend if you want to lease or buy a car from this dealer.
Was an awesome experience! They did a great job and were quick. Will definitely be coming back for more work to be done. Service advisor was very pleasant.
Always friendly courteous. Very impressed with the cleanliness and attention to detail for the safety of the team and guests during this time. Floor decal separated seating. Service is quick and efficient. Paul K is always very helpful , knowledgeable, and friendly.
In the middle of a pandemic, the dealership made my used purchase and trade-in experience a really easy process. John kept his word on all promises made, and offered me a reasonable price and value. Will definitely keep this place in mind for future purchases. So far, my new car has been awesome! Best wishes to the dealership as it navigates through our current global crisis.
We recently bought 2 cars from Streetsville Hyundai and we couldn't have asked for a better experience. With quick approval while enjoying a hot chocolate in the waiting room to picking up the car in just a few quick days. Fred is the financial guru, Marco and John were our sales reps all of which are true assets to this location. Buy from this place it's a friendly and welcoming environment. These guys will make your purchase stress free with the upmost honesty and transparency.
When you spend your money with the dealership you wanna make sure you get good service if not the best service. I’ve been to a few different locations but after getting my car serviced with Mark I know my car is in good hands. My car is running like new again thank you. Also they have a great waiting area with music playing and good coffee, yep free wifi so I got a lot of personal work done on the computer while waiting. I recommend this location only because they have the best mechanic on the planet MARKUS.
I walked into streetsville Hyundai hoping to buy a car and I had some assumptions. However, Fred Khan the Finance Manager helped me to get a great deal and gave me sound advice.
Won't forget to Mention Violet,a very lovely lady, she is full of life and her customer service is top draw. Would recommend for used cars any day
Came in with a friend while he got some warranty service on his suv. While I don’t currently own a Hyundai, I have had a Sante Fe a few years ago. Loved it but ended up moving in the direction of minivan after. My friend seems quite happy with his new Sante Fe. The only issue I’ve seen, is the limited knowledge of certain problems he’s been having for a few months. They haven’t been able to solve it yet, but according to him, they’ve continued to take control of the situation, every time he returns. Hopefully, they can solve the issue soon and I’ll be able to change the 4⭐️ to a 5!
I can’t stress how amazing the service is at Streetsville Hyundai. Darren was incredibly helpful and informative when it came to purchasing my winter tire package. Paul is incredibly friendly and has exceptional customer service and overall the entire team is very friendly and welcoming. For that reason I will continue to bring my car here for all it’s servicing needs. Keep up the great work!
I recently purchased a car from this dealership. The team was very professional and competent. The purchase was painless, the best car buying experience I have had.I want to thank John, Fred and Phil for all their help.
Thanks
Carlo
Thank you to Phil, John, Fred, and Jack for the exceptional service throughout the purchase of my uncle's 2019 Sonata Essential. This was honestly the best car buying experience we have ever had, and will be looking forward to purchasing again soon, and recommending all of our friends, family, and referrals to Phil in sales. Truly the best Sales team, and Dealership management team in the car business (Thanks John, Jack and Fred). Everyone should be purchasing their new and preowned cars from this wonderful dealership. Easy, stress free, informative, car buying experience is what you will receive with Streetsville Hyundai. This level of service is unheard of in the car business and kudos to Streetsville Hyundai for being the reference standard! Thank you again guys!
Absolutely, a very good service provider for all Hyundai models. Servicing services are 'the best' by the Hyundai service team (especially Frezer). Thank you for all your great services!
Thank you Phil Scolieri for helping me to test drive and painlessly purchase my Hyundai Kona Preferred! This was the best dealership experience I have ever had. My boyfriend has a lot of experience working with Dealers and he was amazed at how great these guys were! I got an amazing deal for a superior car!
I had very good experience with dealership in buying Hyundai Palisade. Violet is brilliant and informative sales person here. She got us good deal and explained everything about car clearly. I would definitely recommend this dealership and specially her to all my friends.
Paul in service was very helpful. He went out of his way to help me. It’s really nice to get great customer service. I would definitely recommend this place for buying your car and getting it serviced there.
A few weeks ago I was in a jam & needed some immediate help. I pulled in & Paul was extremely helpful, polite, professional & efficient. I got everything I needed done & enjoyed a great coffee in the beautiful, spacious & comfortable waiting lounge too. Will most definitely be back. Thanks again Paul!
Arrived at appointed time. Was met by a service adviser immediately.
Service was provided in a timely manner and all questions were answered professionally. Was provided a shuttle UBER ride back and forth.
Thank you to Samantha, service mgr. and her team.
I purchased my 2018 Hyundai Santa Fe here and though it has given me some troubles since purchase, the service team has always been quick to look into it and fix any issues I may have, at no charge.
In addition, a few months ago my windshield got chipped while highway driving, and though they weren't able to repair it or get a new glass for me under warranty, Paul was extremely helpful in getting me connected to someone who could help me out at a very fair price. Nothing was in it for Paul. He even explained to me details that I needed to know so I wouldn't get ripped off. He was in contact with me for the entire stressful process! I was very appreciative of his help, time, and advice.
Service advisors were great, friendly and courteous. Only two issues...
- I asked originally asked for a shuttle but changed my mind since I was told it was only going to take a hour, it didn’t took two hours. Would’ve rather taken a shuttle if it took this long.
- it’s great that you put covers on the seats and floor mats but please take them when you’re done :)
Overall service was good, it’s the little things that would’ve made it better.
Kind, concerned for your car trouble. Great service from sales to repair , to person who checks you in and sends you off.
Wonderful shuttle service. The people who called to listen to "what I thought was wrong" my car problems.
Speedy service
I discovered the stone shield behind the right rear tire on my Santa Fe had dropped and was missing some screws. I dropped into Streetsville Hyundai today around 11:30 and 'Steve' (the Parts guy) came outside, slid under my car and made 2 separate trips back into the shop for parts. Finished up with "You're good to go!" I asked, "How much?" Steve said, "Nothing... it's okay... it was just a few small parts..." I love this dealership and will continue to buy our cars there!!!
Thank you to the entire Streetsville Hyundai Team for making our first car buy a memorable experience especially Steve who understood our needs and expectations (as newcomers) and Fred who helped us in getting the best auto loan deal. Would definitely recommend Streetsville Hyundai to all those who are looking for professionalism with personal touch. Thank you Streetsville Hyundai!
Dealership does not even deserve one star. FIRST and LAST time I purchase a vehicle from Streetsville Hyundai. Don't even no where to start, brand new car had a defect. Funny how once people have your money nobody cares. Issues have been addressed multiple times to both sales and service, feel as though you are getting kicked out of the door because in the end nothing gets resolved correctly. As an automotive service garage the expectation and standard is for the vehicle to be repaired or fixed, not to leave there with even more damage than when it came in. No trust or confidence in this dealership working on my vehicle. Cannot even perform the simplest maintenance and repair without damaging a vehicle. As a customer who has spent a significant amount of money at this dealership it would be expected that you are treated with honesty and left satisfied with not only work done on the vehicle, but also the customer service. The customer service is unacceptable and unprofessional through my experience. A lot of false hope and lies from the service dept, which is nothing but insulting my intelligence. You would expect when you receive a call to pick up your vehicle you would be informed on what was done to repair the vehicle, unfortunately not here. Absolutely zero communication in the dept to the point where advisors are not able to inform the customer what was done to their vehicle, because they do not know...unbelievable. Waited to hear back from service manager as I was promised, never heard back, very frustrating to deal with. Do not waste your hard earned money or valuable time at Streetsville Hyundai. Don't know how they have any customer retention with experiences like mine. WOULD NOT RECOMMEND.
Service advisor Paul was fantastic; knowledgeable and did not press hard on extra services. Work was fast and efficient. Will be going back for my next major service. Thanks Paul!
Amazing service department. From Paul at the front desk to the hard working guys behind the scene. I've never had an issue with timing or shuttling. Much credit to the young but amazing management that understands young people hate waiting around.
BUYER BEWARE
I purchased a brand new car from this dealership last year. There was a promotion for a free vacation during this time and it was not honoured. Called and emailed several times; spoke to a manager who was supposed to look into it but never received a response, just gave me the runaround to the point where I gave up following up. Beware of any so-called incentives.
EDIT: The manager Sean Park was able to resolve this issue to my satisfaction.
I recently had my car serviced at Streetsville Hyundai and I cannot say enough praise about the excellent customer service that I received. The accommodation, the care and the frequent updates I received over the course of 3 days from Paul K. (Service Manager) was unparalleled. Thank you for understanding my safety concern from which I felt my car was unsafe to drive and accommodating the service in. Despite the unknown cause of the issue, I received regular updates and detailed explanations of the diagnostics that was performed on my car. In hindsight, my car was in great hands as it is running smoothly again and I will definitely come back for servicing and recommend this dealership to my peers.
Thank you for the genuine care and the attention to detail; this level of customer service is rare these days and I definitely commend Paul K. and the mechanic that worked on my car for the outstanding service.
I've had my car serviced here numerous times now, and always had a wonderful experience with the staff at Hyundai. Paul is very experienced, knowledgeable, and is willing to go beyond infinity to ensure that his customers are happy and taken care of. I highly recommend this place for all your servicing needs.
Fantastic service dept.! Had a great fellow named Paul take care of me when I was in a rush. Made my visit a quick, easy and efficient one. Highly recommend this location!
I bought a used car from this location and I couldn't be happier. About a month after my purchase I called with a few issues I'd noticed with the car and they didn't hesitate to help me out with no charge. I'll definitely be recommending this place to any friends looking for an amazing ride with fantastic service!
On the way to work from Kitchener I discovered I had a flare tire. I popped into Streetsville Hyundai to see if I could get a new tire as I would not be able to drive home on the donut that was now installed on my car. Paul was very courteous and helpful. Eventhough I did not have an appointment he fit me in and got me a new tire. He kept me up dated on the progress and was extremely friendly. Thank you so much for taking some of the stress out of my day and making me feel safe to hit the traffic back home to Kitchener with my toddler.
I recently had some brake work done on my vehicle. The level of customer service that I received from Paul was top-notch! Everything you would expect from a pro-level establishment - including a genuine concern for the customer’s satisfaction (and shuttle service too!). 5-STARS! Highly recommended. Thanks Paul.
So glad to finally found genuine customer service. I would definitely recommend coming here. Paul K. -service advisor greeted me and truly listened to the problem I was having with the car. Sometimes it’s hard to explain about what you hear and even think is wrong with the car, but having a service advisor wanting to help you find the problem is tremendous relief alone. Thank you for such great customer service.
I was really disappointed at the other location. Hint: (raptors fan)
They gave me a bunch of excuses and even after so much money spent, my problem was never fixed. They made me feel stupid, as though I was the only one hearing the noise. That’s why I hesitated to go back there.
I’m just so glad to have found Streetsville Hyundai. Honest and trustworthy place!
Great trustworthy service department. They will let you know what may need replaced in future but no pressure sales tactics. Very friendly and helpful.
I have been getting my car serviced at Streetsville Hyundai regularly. Customer service on the part of the Service Manager and the rest of the team is excellent. They explain the service issue in detail and provide various options available. They even go out of the way to accommodate walk-in customers, to the extent possible, if the service seems urgent. I highly recommend this service centre for all your Hyundai service needs.
As always quick and efficient service which goes beyond expectation. I was in and out so quick that I could wait rather than being driven to and picked from work. There was a comfortable area for me to work from while I waited.
I had a scary situation where another automotive service company installed my large rear tires on the front of my Genesis, which broke the spring and almost exploded my tire. Crawled into my usual Hyundai service dealer in Streetsville. Paul drove it half way around their parking lot and said, You cannot drive this car! They were fully booked but took my car in, while cautioning me that they would do their best to fit me in. Paul was professional, knowledgeable and explained the repairs during the whole process. Fantastic and responsive service!
May 16/19 - Paul Kwong has returned and service was stellar! Back to the way it used to be!!!! Thank you Paul 😀
Fall 2018 - In the past, I have never had an issue until today. Came in for a 11am scheduled appointment for a tire change and oil/ filter check. The basics. I left at 2:05pm... 3 hours??There was only 1 advisor at the desk and he - Dennis was his name I believe...was overloaded as they took too many cars and couldn’t handle the load clearly as the guys ahead of me - one had an 8:30am appointment and left just before me!! I got the shuttle and Buddy the driver was great, but they reamed the poor guy out in front of everybody about taking too long... it wasn’t his fault. Terrible service overall. My previous review is below... clearly times have changed and the service level has downgraded :/.
Service is always awesome at Streetsville Hyundai! Thank you to Service Advisor Paul Kwong. He was by himself at the desk and did an excellent job handling my vehicle requests and balancing other customers at the same time! Only downside is it’s a little pricey but it’s worth it and I trust the work they do :)
Just bought a Hyundai Tucson luxury from Phill, it was a pleasure to deal with him, Sean the sales manager and Fred in the finance office. You guys are great people to deal with. Thank you so much. Really satisfied with the best deal.
The service advisor, Dan, that I was dealing with on that day , was very helpful and willing to answer any questions. All the advisors are great and very knowledgeable and are more than willing to help out or explain things to the customer
I would highly recommend Streetsville Hyundai !!
It’s always a pleasure taking my car in as they always meet my needs - THANK YOU!!
I did my first service at 6000 kms and everything was good right from the start. They also gave me a complimentary car wash which I had been delaying since a while. Nice to see the car looking brand new. It took approximately an hour for the service. Booking apppointments is also pretty simple, just call them and they help you. Amanda, who booked my appointment was perfect!
Had a very pleasant experience with Sean and John while I came in to purchase vehicle for my mom. The sales team is very approachable and provides an honest and thorough explanation. I would highly recommend this dealership to anybody! Thank you Streetsville Hyundai.
Excellent service. Staff is very friendly and welcoming. I was offered coffee and tea while I sat comfortably waiting for my service to get done on time, along with a complimentary wash.
Bought 2013 Santa Fe from Jason Fenech, very nice guy, very good customer service, no pressure. Needed a towing hitch and it was installed timely.
Very pleasant experience
Jeff Kinzie was very pleasant and helpful but did not pressure me into
buying any car. I don't like pushy salesmen and would not buy from one
even if I wanted the item..I think that NO PRESSURE is the way to go.
I did buy a 2014 Elantra GLS.
My review applies to their Parts Department (it's the only experience I had with Streetsville Hyundai, as of this point). I was really impressed with them. Really professional staff who know their Hyundai parts. You can tell that their Parts Staff are people who've actually worked on cars before, unlike the other Hyundai dealerships (I find that Mississauga's other dealerships are staffed by not very helpful people who don't know anything about the parts they're selling).
Streetsville Hyundai is a little further out for me, but if their great service keeps up I'll be more than happy to take the trip.
My experience at the Streetsville Hyundai was amazing. Mr. Kenny was very dedicated, honest and friendly. He said that he would come to pick me up at my house so that I could take my car, and he followed his promise. He gave me a great deal for my car and I believe that I made the right choice by going to this dealership.
I came in to the dealership late one evening looking to upgrade from my first car to a used Honda civic I saw online to find out that it had already been sold. Kenny was very friendly and welcoming and he could tell how much I was looking forward to see this civic and didn't want me to leave without seeing one, so he offered a 2009 civic fully loaded. I instantly fell in love with this car. He was more than generous and helped me find the best method to purchasing this car. We decided on dealer financing which was best suited to my budget. I love my new [used] car and so thankful I ran into Kenny that night! thanks so much! I have already recommended this dealership to many people, and my mom will be coming in for a new car in he near future! You guys were awesome:)