Sales person was cooperative, helpful and approachable.
Claimed unhaggle price was lower than they normally were willing to negotiate and would not move from that price or throw in anything extra. Ended up buying elsewhere, did not mention u haggle, got a better price plus snow tires thrown in. My suggestion. Is use jnhaggle price as a starting point. Don’t mention unhaggle to dealer.
Take a little bit longer time than I was expecting to do a regular 24000km schedule service which is over 2 and half hours. Salesman is okay and he gave me a cooler bag as a gift that make my day happy.
Good service at a fair price, but too much sell without any really detailed explanation.
Was not happy that I showed up for my 730 am appointment, the employee saw me waiting outside (in the rain!) And chose to go to the bathroom rather than let me in, at which time it was 735 am!
Great Customer Service and very friendly atmosphere inside the office. Would recommend especially for first time buyers, no pressure to make a decision.
The dealership was able to an complete inspection of my car, perform an oil change, and top-up other necessaries in less than 45 minutes.
Worst ever dealership. Such a pathetic experience with Hyundai Cooksville. We were promised we would get our car we ordered at Hyundai Canada Cooksville in 4-6 weeks. But it has been 7 weeks and there is no update on the vehicle. Please don’t buy any car from this showroom. Also no follow up from their side too. It is a very horrible experience we have had .
FAst service ,friendly staff. Show room is small
The warantee that they promise you at the time of buying your car is the biggest lie, do not believe it.
Always friendly and knowledgeable service staff. They have kept our two cars running great and we’re very pleased with the regular service we receive.
Please update your website. I booked 2 appointments on line and only one was recorded. My email explained how to book service. I was given the option of shuttle which was not available when I got to the dealership. Work at dealership was fine.
I had my first service done there and Nicholas smith took care of everything for me.A car wash was offered and I took the offer which I didn’t need but great to have if the car needs a wash. Coffee machine couches and tv are great for waiting . Overall experience was good and service was reasonably quick. Five stars all around for my experience. Will be coming back for next service!
I went in because my engine light flickered on and off couple of time in the past month. I was able to get an appointment in 2 days time. The whole process was impressive, at the beginning of the appointment they explained how it works, what they will do and they kept me updated at every step. They were very knowledgeable and good at explaining what was going on to a person who was not familiar with cars. Will go back again if anything happens to my car!
I went in because my engine light flickered on and off couple of time in the past month. I was able to get an appointment in 2 days time. The whole process was impressive, at the beginning of the appointment they explained how it works, what they will do and they kept me updated at every step. They were very knowledgeable and good at explaining what was going on to a person who was not familiar with cars. Will go back again if anything happens to my car!
Out of the 4 Hyundai dealerships i visited recently, Cooksville Hyundai stands out in terms of transparency, honesty and prompt service to customers.
Had a very bad experience in one of the Hyundai dealership in Brampton, in which i cancelled the deal on the day of the car delivery, due to the fact that they have back dated my date of delivery which caused early biweekly payment without having the car in hand.
After cancelling the deal there, i came directly to Cooksville Hyundai, where Mr. Amit Khurana quickly understood the situation and made sure i get exactly what i need, without any hidden agenda.
As a matter of fact, i got a better deal than the rest of the dealerships i visited.
I personally recommend this place, if you are a serious Hyundai fan.
Thumbs up guys👍
I got there early before my appointment and my car service was started right away. Staff are courteous and friendly. I have been to this location many times and everytime the customer service and quality of service have been excellent.
This is my first service at this Hyundai dealership, and I'm really satisfied with everything.
They were on time on everything.
They used Uber to drop me off back to my place and again when I wanted to pick the car up.
The service reception explained what they will be doing today.
And they also briefed me on the completed work when I pick the car up.
What I liked the most was booking the appointment itself, it was seamless and easy.
An estimate of how much it's going to cost me was available at the time of booking, so no surprises at all.
The staff were extremely friendly.
The worst experience, I was lucky I paid only extra $ 500.00 for my last service. The people working there not taking any responsibility for they actions, they don't know what parts order for their own cars. They want customers to be responsible for their rentals but they don't care about customers cars. I hope that this was my last visit in this locations.
Sad experience
Amazing Service as always. Both with Sales and Service Department.
Perfection, Perfection, Perfection
Well Done
Quality of service is maintained, while quality of vehicles going up!
Amazing Service as always. Both with Sales and Service Department.
Perfection, Perfection, Perfection
Well Done
Quality of service is maintained, while quality of vehicles going up!
Amit was very professional. My wife and I felt no rush or pressure. It was seamless to purchase a vehicle here. The receptionist and the men who sit at front on the other hand have zero customer service. Apart from that it was good
Worst dealership experience I’ve ever had. These people put my life on the line letting me drive a defective Sonata knowing it had an engine probe to leaking oil and seizures. After all recalls were completed earlier this year, my car seized on the 401 a few mths ago. The GM Mike and service mgr Wayne are devoid of ethics and I will never buy a Hyundai again. I never received an engine recall notice and that’s absolutely inexcusable and unacceptable when they admitted that 2011-2016 Sonatas have defective Theta 2 engines with issues concerning connection rod bearings and machine filings. Google needs to allow for zero stars in cases where a business lets you knowingly drive a “death trap” waiting to happen. What is wrong with these people that they can sleep at night knowing there are thousands of people driving defective vehicles. Shame on you!
Update:
If you’re a victim of one of these defective engines, DO NOT SIGN THEIR WAIVER RELEASE FORM to get expenses back. It will prevent you from joining the nationwide class action against Hyundai for not issuing an engine recall and letting people drive their cars hoping nothing happens. They refuse to replace engines as it’s too expensive so they’d rather risk a death than spend money. What a bunch of unethical goofballs. No shame. No dignity. No soul.
The team at Cookeville Hyundai has taken care of my car since day one - it's been 6.5 years now and I have never been anything but thrilled with the service that I have received. The service manager, Wayne, is simply the best and has always been fair, honest and kind in our dealings. I often recommend this dealership to people in my circle as it's difficult to find a trustworthy one, especially as a woman.
As always, I received excellent service at Cooksville Hyundai. Rory explained the service required on my car and kept me informed of the progress. It was a pleasure to visit with Wayne, who has assisted me with the service of my car for 8 years. He has provided me with so much valuable information to assist me in making informed decisions about what service is needed at each visit. My sincere thanks to the entire service team at Cooksville Hyundai!
Need Winter Tires?...Call Meaghan at COOKSVILLE HYUNDAI
Meaghan, Parts Advisor, COOKSVILLE HYUNDAI was amazing! She provided best options and price point to meet my budget! She coordinated with Service and coordinated my install too!
The entire process was seamless!
She’s exceptional, such a professional! She exhibits the absolute best in customer care!
Thanks so much Meaghan.
A big shout out to Rory and Nick too.
Simply the best!
Kindness always
Jacqueline
Best service I have ever received at a dealership.
I walked into service on my way home from work - without an appointment. Within 10 minutes my car was in the bay & being assessed. A half hour later I knew what the issue was. Roy was very polite, he answered all my questions putting my mind at ease. The issue with my car required parts to be ordered; as promised Roy contacted me when the parts were in & booked me in for the repair. I was treated very well, the car was fixed. & came back clean. As a Customer Service Manager I always rate the treatment & service I receive. I am more than happy to give Roy & crew 2 thumbs up. I purchased the vehicle at 401/Dixie - however I will continue to have my car serviced at Cooksville Hyyndai.
I love my 2018 Tucson. Because of the trearment I received - I am a customer for life!
Many thanks to Roy & crew, your assistance was very much appreciated.
Very Satisfied all staff + service .
just one visit already set my mind to get a new car.
everyone welcoming customer with smile.
Highly recommend salesperson "Ross".
I had my car towed to Cooksville Hyundai, after being told elsewhere that I needed a new transmission. The other location took 2 days to provide an assessment that was going to come with a massive cost ($5000). Not having much confidence in that location and the mechanics, I had my car towed from downtown Toronto to Cooksville Hyundai because I had purchased the car there and the service department had always been great in the past-they had earned my confidence in their mechanics. The team at Cooksville Hyundai correctly assessed the issue (a simple part replacement) and had my car fixed all within 2 hours. I would definitely recommend Cooksville Hyundai, and will be making the drive back for any service needs I may have in the future.
This has been the dealer for my family to go to for the last 5 years. We have bought 2 cars and serviced all of our cars here. We have never had any issues and the experience is always excellent. Ross which is the sales representative that helped me made sure I was always updates with my purchase. They had to search for my color around Ontario. Not only did they get it but they also delivered earlier than I expected it. They made this purchase very easy and pleasant. Amazing job.. thank you guys for getting my first new car.
Riley was wonderful to work with. He made sure to show me exactly what I wanted in a car while providing other options as well. In the end I drove away with exactly the car I was hoping for and could afford. Thank you Riley for all your help, I could not be happier with my experience and will definitely be coming to you for any future cars!!
The Cooksville Hyundai team were great. Wayne provided excellent service. Hyundai Parts and Hyundai Canada completely let me down though. It took SIX WEEKS to fix my car because parts had to be ordered four times - the parts kept coming in mislabelled. I sent an email to Hyundai Canada and received no response - not even an acknowledgement.
I had a great experience at Cooksville Hyundai the service team there was fabulous and they totally looked after me and made sure I had a loaner vehicle for a few days while my vehicle had to stay in the shop which I appreciated more than you know as a single parent.
I want to give a big shout out to a service representative named Rory he was great.
He made sure all my needs were met, he was very understanding when I told him I couldn't live without my vehicle and he was able to arrange a loaner vehicle for me while my vehicle is getting repaired due to a recall notice.
He was very thoughtful and he was very respectful of the whole process. I totally recommend coming to cooksville Hyundai for great service.
Thank you so much for everything.
Karen Hachey
I switched over to this location from the Erin Mills locations and I am happy that I did. They are the most welcoming and understanding group of techs. Their customer service is top notch.
Ross our sales agent and Raj finance was great, helpful, and honest. A good customer service is expected now days from any good dealership, but what was above and beyond for me, Ross came and picked me and my family with his own personal car on weekend to pick up our new car. That made it special and we were able to drive out of dealership as whole family. Thank you and keep up the great work.
The entire staff/team at Cooksville Hyundai were an absolute joy to deal with. My new car purchase was a fantastic experience....they were knowledgeable, helpful, honest and respectful of my time and budget. I will be returning for my next car. My sales rep was Ross, he was amazing!
Cooksville Hyundai has always had excellent service. My mom has bought two cars from there and they were always professional and gave us a good deal on a Hyundai. My mother recently went in for a maintenance review and had an error on the bill so I emailed the manager and he was kind enough to fix it asap. Great service and they listen to the customer. My mom's old Hyundai was on its last legs and they let my mom know to stop spending money on fixing it and get a new car. They were right and my mom regretted not listening to their wise advice. Overall I recommend this place, especially if you are looking for a new or gently used car. 5 out of 5.
Will! thank you very much for the help you’ve given me in selecting my first car, your ability to answer all my questions put me at such great ease. I knew that my first choice for a vehicle would be from a Hyundai dealership but I never knew that I was going to meet two amazing people, William and Wes to assist me and answer all my questions politely and professionally. I personally thank you Will, for the test drive and showing me all the safety features. I also appreciate your follow-up call to see if I was satisfied. I will definitely recommend you to my family and friends.
Came in for my first service appointment and it was fairly busy. Regardless, the service I received from the employees was friendly and helpful. The service was completed within the estimated time and they even wash your car!
Best experience ever ! Amit, Derek and Raj were fantastic and respectful of others time. It was quick efficient and painless. I felt they were honest and up front with us. They really cared about about our best interest. We leased a car for the first time yesterday from Cooksville Hyundai.,It was the easiest, least painful experience we have ever been through. We have leased cars from other dealership and the thought of leasing a car was daunting for us, but we were surprised how easy it was.
Great service! Service reps are always very friendly and courteous. Comfortable waiting area with modern leather recliners. Free coffee and fruit. TV and WIFI. Coffee Time and Subway right next door. Wish there was more parking, but otherwise it’s great!
I purchased my first brand new SUV six months ago from here and I have nothing but great things to say about everyone at Cooksville Hyundai. This dealership was recommended to me and I had the pleasure of dealing with Michael - both my boyfriend and I were purchasing vehicles. Being my first time buying a brand new car, I had very little experience with it and was nervous. Michael worked with our budgets, and made everything very easy and by the end we felt very comfortable with the whole process. We left the dealership with zero buyers remorse or nervousness.
Since then I have brought my car in for regular maintenance and have always had great service from everyone! Thank you Cooksville for making this one of the best car buying experiences, I will definitely be recommending you!
Authentic Vietnamese food. Quite busy most times, the pho is really quite good; the broth is what makes the dish. The service is friendly and quick and there is plenty of seating. Great place to eat and go!
This was my first car buying experience, and it did not disappoint. My husband and I were brought here through our used car search via Auto Trader, as the used car we originally wanted was linked to this location. We were immediately answered by David Moore, who specializes both in used and new vehicles. Our experience with Dave has been nothing short of excellent! He's a really fun, light-hearted guy who works incredibly hard to make sure all our needs were met. I am 8 months pregnant and the idea of car shopping really intimidated and exhausted me, but working with Dave made it so incredibly enjoyable. He really looked out for us as a growing family and never pushed for anything that wasn't in our budget or wasn't really what we were looking for, which was very unlike some other pushy salesmen at different locations that we encountered. We bombarded him with so many questions through email, text and phone, and each time he was so quick to answer us without fail. He never pushed his opinion unless we asked for it, and everything that was presented to us made it feel like it was 100% our decision, and not him trying to persuade us. When we found something we liked, he worked nonstop to get us the very best deal possible, and even went above and beyond in terms of finding more than what we were looking for for less in terms of expense. There's nothing like driving off that lot knowing you have EXACTLY you were looking for and not having any regrets. We found a gem of a vehicle under David's care. The whole Hyundai family at this particular location were so pleasant, and made us feel so taken care of in every part of the process. I have never felt so confident or happy with a purchase than I did here. We are very happy customers, and its all thanks to David Moore, who we'd be happy to recommend to any of our friends or family! Excited to be a part of the Hyundai family!
I am going start by saying that they do a very good job and servicing and maintaining the car, no complaints there. But honestly the customer service is horrible. They sound like you are bothering them dealing with them. One example; I left my water bottle at the dealership and someone told me they found it, I just called to ask for it and they don’t have it, I am assuming it’s because someone threw my bottle away and I loved that bottle. To be honest I am searching around for another car service company because I am not paying hundreds of dollars to deal with unbothered people. I am no longer a satisfied customer !
It has been our first time to do business with Cooksville-Hyundai and it turned out satisfactory. Our sales consultant, Mr. Ross Johnson, did an excellent job in terms of professionalism with above and beyond customer support and service. Looking forward to get the same excellent service and experience with their Service/Maintenance and other departments in the future!
Cozy dealership with sales and service all within visual range. They work cohesively with their customers from sales to service.
Buying a new car can be a stressful experience. Buying ours from Cooksville Hyundai was NOT. This was due mostly to our salesman, Amit Khurana, who made the process smooth and pleasurable from start to finish. He made himself available to answer questions, by phone or email during the entire time, putting us at ease along the way, taking our specific concerns as a personal mission for our success.
The car itself - a 2018 Elantra GT GL - is as beautiful to drive as it is to look at, with an abundance of great standard features. The quality of the workmanship and engineering is more than evident and provides great value for the price.
If you're shopping for a new car, my wife and I wouldn't hesitate to recommend Cooksville Hyundai. The staff we met all seemed friendly and approachable (special mention to Jade Smith for a relatively painless financial consultation) but we are lucky to have had Amit as our salesman!
Had a great service experience with Ed today. Came in to have complete brake job done on my Genesis GT and they noticed an open recall at the same time. Ed kept me informed of the repair status and even had the car washed! Great people, great experience! Would recommend highly recommend Cooksville Hyundai!
Polite and fantastic service. Amit was very helpful in showing me various models based upon my budget and commute needs. He took the time to answer all my questions, and was very transparent about prices and quotes, which I appreciated. All calls and emails were quickly answered throughout the process, and I drove away satisfied with a pleasant experience. Will definitely be recommending to others, and returning again in the future. Thank you!
I bought my used car at this location today, after searching in so many places my wife and I decided to go and check at this location I have to say that since I walked in everyone was so friendly and helpful and make us feel welcome. The costumer service is excellent, the finance process is fast I will like to thank Antone for the time and to make sure that my wife and I are happy with our new car.
I bought my last two cars from Cooksville Hyundai.
What a great place to go, friendly, fast and courteous from sales to service.
I am also very impressed with the Hyundai product, so many people comment on how great the car looks!
Serves Dept. has been good. The Service manager has been outstanding. My next Hyundai will be purchased here. Wished they had a little better shuttle service or loaner car system