I have been dealing with 401 Dixie since 2008 and I am on my third vehicle purchase from this establishment. The sales and service is unmatched. Jody Clarke has been a real pleasure to work with over the years. I find it extremely difficult to get my vehicle serviced anywhere else because the of the unmatched quality of service. My kids will be buying from these guys!
Excellent service as always! Took my 2015 Tucson into 401 Dixie Hyundai to be serviced as the check engine light was on. I was given a loaner vehicle which was a brand new 2020 Elantra that Jody, the service manager put winter tires on as he know that I lived in the snow-belt and commute 45 minutes to work. Picked up my car today and it felt brand new, not only because the problem was resolve but also because it had been washed, which is an awesome perk in the dead of winter. That is exceptional service!! I've been a customer for over 20 years but I get the "new" customer treatment every time. I completely trust Jody's judgment and recommendations, he is like having a big brother looking out for me and I will not have my car serviced anywhere else.
Called twice to confirm pricing for a very basic service. When arrived for my appointment was told completely different price. They told me that client calls are handled by a call center, which is not true. Refused to honour the price and were OK with me just leaving.
I was traveling in Toronto (I am from the US) and my vehicle broke down. I took my car to 401 Dixie Hyundai. Diagnostics confirmed that my vehicle was one of the ones that had an engine recall and it was confirmed that I would need the engine replaced. I worked very closely with 401 Dixie Hyundai and Hyundai America to get this resolved. Richard Barnes, the service manager, made this very stressful situation much easier for us. He kept in constant communication with us to provide updates and made sure everything was being done as quickly as possible. Given that we were in the States and our car was so far away, we are so grateful for Richard and really appreciate that he went above and beyond to rectify this situation. Highly recommend this dealership!! Thank you Richard!!!
it was great experience with 401 Dixie Hyundai team. they gave me good deal and everyone I dealt with were quite supportive. They have great team in maria (Sales rep.), maxi (new car detailing), & rohan (finance specialist). I wish them and other members of 401 DIXIE HYUNDAI team good luck and looking forward to long and fruitful association with them.
I had a couple flat tires and bent rims and they changed them out. Super expensive, took a day and a half to get parts and do but I had no choice I was out of town so stayed an extra night. That part I'd give them 3 stars. It was just ok. The reason I give them 1 star is because they keep calling me and emailing me about sales and events and I keep telling them to stop and they don't. I told the girl on the phone last time to stop calling. I did unsubscribe to the emails and they've stopped, so far. So there you go, you guys earned yourself a 1 star! Leave your customers alone, people don't want to be hounded. They will come to you when they need you. So annoying.
I just exchanged for my third lease with 401 Dixie Hyundai and the service has never faltered. They truly put the customer and their needs above all else and will do whatever they can to make sure you walk away happy with your vehicle. Special thanks to Trevor who I’ve dealt with on all three of my cars - his service is unmatched.
I have owned Hyundais for over 15 years and no matter where I we are, I make a point of going to Dixie Hyundai and see Jody Clarke for service. In all my dealings with various service people, only Jody has been professional and courteous at all times. I highly recommend dealing with Dixie Hyundai's service. Although Jody is the Manager, he will never turn down a request to deal with him.
Great new facility.... but service is quite slow. I shouldn’t have to wait well over an hour for just an oil change given I had a set appointment. Update: Darryl is the only reason why I’m updating this review to 5 stars. I’ve had another unfortunate experience with service, and although he is the sales manager he handle the situation beyond expectation (again) as he did last time. Truly wish the service department was managed by someone like Darryl.
In 2002, we bought our first car from Dixie Hyundai. Since that 2002 Sonata we have leased a 2003 Elantra, 2005 Santa Fe, 2008 Sonata, and a 2009 Santa Fe. While that seems great, we live in London, a mere 165 km from the dealership. The reason that I have maintained a relationship with this particular dealership is solely based on the trust and honesty that comes from the Service Manager, Jody Clarke. Mr Clarke has been tremendously helpful on numerous occasions and has offered helpful advice and made sure that our vehicles were returned in fantastic shape. The round trip to Dixie Hyundai is often closer to four hours, but due to the impeccable service and trust that has been developed, I wouldn't take my car elsewhere.
They are a modern and state-of-the-art Hyundai dealership with a good service department and a central location. I found that after leasing a car the service level dropped off rather abruptly, requiring me to drive all the way there to speak with my salesman who wouldn't return my multiple calls for 2 weeks. Would be a 5-star review if not for that.
Changing my review from a 3 to a 5. We didn't have a great first experience when we went on a Sunday but we decided to give them another chance. They went above and beyond to make sure we were happy. Everyone there is very friendly and they take the time to make sure you understand everything and that everything is to your liking. They even give followup calls incase you have any issues or concerns. Would highly recommend this place to anyone
I had the most wonderful experience with the 401 Dixie Hyundai dealership. All staff were so friendly and helpful, making the entire process so easy for me! Look forward to dealing with them for all my car needs in the future - and will most definitely be recommending this dealership to friends and family. Thanks again!
The person who is amazing in the 401 Dixie Hyundai is Drew. He is amazing and wonderful person whom I met when I purchased my car. They are such a amazing and great person in 401 Dixie Hyundai. I have a great experience with the 401 Dixie Hyundai. I like the over all service whenever I went there in past. The staff is so helpful and they are so nice. They treat you very well on top of everything. When you visit there all staff members start working on your things and give you the results that you want and you feel so happy. The people of 401 Dixie Hyundai is top class by nature. They are so humble and hard working person who can give you best car deal in the town. Thank You so much once again 401 Dixie Hyundai for a great customer experience that I have with your dealership.
Neither I nor my husband will trust buying or servicing our vehicles anywhere else but with 401 Dixie Hyundai. We followed Jody Clarke decades ago when he joined the team at 401 Dixie Hyundai. Since meeting Jody, we would trust no one else to service our vehicles. His knowledge, honesty, expert care and customer service have made purchasing and servicing our vehicles worry free. Jody and his team go above and beyond to provide superior vehicle maintenance and customer service. A rare find, not to be missed.
We have been coming to 401 Dixie Hyundai to service our vehicles for the last 12 years and have been 100% satisfied with the service we have had done there every visit. Dealing with Jody Clarke when we bring in the cars and getting his personal attention, calm demeanor, phone calls to advise of recommended repairs if they find issues needing to be addressed, and the followup once done are the reason we always return to 401 Dixie Hyundai to service our cars. The service is always done right the first time! Thank you Jody , and your service staff for making it a pleasure to deal with you. Also a special thanks for always arranging to have my wife dropped off at work and picked up once the vehicle is ready the same afternoon whenever we have her Accent in for service.
Clean, bright, modern, easy to access and very friendly service advisors. The price point at the service department is on par with other dealership prices as is the waiting room. They wash the car and vacuum the front seat for free as a perk.
It did take a while and the shuttle service had already left so next time I'd arrive much earlier than my app and make arrangements for my own lift to work. Other than that, pretty standard fare.
Jody Clarke is the only reason I continue to bring my vehicle to 401 Dixie Hyundai. In times where there is a lack of loyalty and pride to ones workplace, it is encouraging to see how much Jody truly cares about the business he represents. It is near impossible to find a Service Manager that appreciates and values their customers like Jody. As a customer, I want to be treated fairly and honestly. Jody continuously goes above and beyond ensuring that the prices are fair and service is excellent.
Wanted to thank Nabil Saleem for his tremendous work. Being absolutely frustrated with the performance of my car I was not in the best disposition to deal with. Mr. Saleem was able to find the answers, place the phone calls and have patience to return all my calls. It would be amazing to have more service personnel like that. Thank you very much.
Also, Francisco was able to answer my questions and provide with a resolution on my following visit. Thank you Francisco for the great work ethic.
Regards,
Anne-Marie Hanna
I had a great experience when bringing my car for an 80,000 km service at the 401 Dixie Hyundai's new location on Toyo Circle. I was greeted cordially and my car was inspected top to bottom. It turned out that I needed new front brakes and I was initially reluctant to proceed with he replacement. However, the service manager Jody Clarke took his time to take me through the process and the importance of keeping the car in good shape. I agreed to the replacement and was happy to report that the work was done quickly without a long wait period and Jody even followed up the next day to see if he car was operating well. Will definitely recommend this dealer and especially the service staff.
I have been dealing with Hyundais dealerships for the past 27 years and this dealership 401 Dixie Hyundai has been my favorite for the past few years.
Jodi Clarke the service manager has always been more than advisor to me and my friends and family I have referred to him , he is more like a friend and feels like family .
The service department personnel is always ready to answer my questions with a smile and have been very helpful is trouble shooting my car needs.
I can find service appointments promptly and the job is done right the first time.
The waiting area is nice and clean there is also a more private waiting area upstairs where you can use their working stations for any homework or work assignment.
There is always beverages available and the washrooms are 5 stars.
I definitely recommend this dealership for all your car buying and service needs.
Great people makes a great place.
I have dealt with this dealership for over 19 years. Through these years I have come to know and deal with the Service Manager - Jody Clarke who has always looked out for me and my wife, and has always made sure that when we bring our vehicle in for servicing it is always looked after with the best of care and service. He is an excellent person to talk to and deal with. His knowledge and experience with vehicles makes him an expert in his field and the best person to deal with.
I highly recommend this dealership.
I highly recommend dealing with Jody.
Thank you Jody and 401 Dixie Hyundai.
D & D George
Congratulations on your great new facilities! Very impressive. My husband and I came in last month for service and love your spacious new digs. At the same time we want to let you know that we continue to be impressed by Jody Clark and his service team. We have been customers of 401 Dixie for years, having bought both our cars there and know we can trust him to take care of our cars and we absolutely rely on him for his advice. We spent hours with your very competent sales people both times we came in to purchase our new cars but realize the true stars have been Jody and his people who have taken care of our service needs through the YEARS.
Thank you Jody Clarke for your OUTSTANDING customer service and care! Your professionalism, and attention to detail has consistently made my family and I feel valued, and ultimately feeling safe driving our two Hyundai vehicles, for many years now. We highly recommend anyone to deal with you, and your service department.
My wife and I have bought four Hyundai cars here over the years and the reason we continue to return is because of the exceptional customer service we receive from Jody whenever we bring our cars in for a service. Jody always takes the time to clearly explain any issue or service requirements for our vehicles, so that we leave totally satisfied knowing our cars are getting the care and repairs that are required. Jody truly is a credit to your business.
Both Ceci and Darryl went out of their way to make the possibility of purchasing two cars a reality. They worked with us to come up with a solution that was within our budget. It was very easy to deal with them and they were readily available to answer any questions or concerns we had.
Thank you both!! :)
I had terrible service when they were in their old location, but now they have a new assistant service manager, Richard, this man has good experience in the automotive industry, I have worked for dealerships, let me tell you, this man is a cur above, he literally made they service department go from crap to wow. They did a lot of custom work on my car, remote starter that's app based, the install is EXTREMELY CLEAN, very impressive with the workmanship. This was a new car pickup.
Everytime I come into 401 Dixie I am made to feel like their most special customer. From the front door to the exit the experience is always a positive one. Everyone working there is committed to making me and all customers have a great day no matter what they came in for.
It is truly a one of a kind retail and service establishment!
Totally awesome! Whole service team was completely explanatory and understanding. Total honesty and integrity. Both service manager and assistant service manager were fantastic to deal with.
Amazing service and very professional people. It was a pleasure dealing with Sam. He is an exemplary of a perfect sales person, very passionate about what he does. He very patiently hears, understands and is always ready to go that extra mile for his clients. The manager Darryl just is the icing on the cake. It was a pleasure dealing with him as well. Always willing to help and a very approachable person. Rohan, the finance manager is another great guy I got to deal with. So transparent and clear on his advises. I never had such a nice feeling at any dealership. This place is just so amazing...makes you feel like you are at home. They always make sure they make you feel special. Yes, it may take a bit longer at times than expected but you will never ever feel left out. Even though it was over their closing time through the process they never made me rush or feel that it was late. Great dealership, absolutely friendly staff and amazing venue. I had a perfect car buying experience. Keep up the great work guys...you rock as a team.
Do not come here to get your car serviced, beyond slow. How does an oil change take almost 2 hours with an appointment?
Update: Changed my 2 stars to 4 simply because of the sales manager. He was a pleasure to deal with, understood the matter and took issues into his own hands and did what needed to be done. Unlike most of the other staff standing around waiting for work to be over.
New location is pretty big. You can directly drive your car into the service bay instead of parking it outside. They also have additional sitting space upstairs which is usually pretty empty.
The only downside is that you now need to wait for 1hour 45 min to get simple oil change done.
Your staff was very professional and courteous, there was a small problem at time of pickup, and it was dealt with quickly, and to my satisfaction. I am extremely happy with my purchase, and would recommend your fine store anytime. I thank you, and your wonderful staff for a great deal.
Peter Jenkins
Staff were friendly and helpful. You wont feel pressure in buying. A newly renovated dealership, has lots of space for new and existing customers to sit and look around.
Went on two seperate occasions during the week around 6pm. The location is quite big with an assortment of cars in the lot. They are still working on the interior so you might see some unfinished areas.
Ending up trading my old car for a Hyundai. Staff was friendly especially our sales rep Aman who was a great help in the purchasing process. Very happy with the car I chose. There were many options to choose from with regards to car trims, finance options and warranty.
I guess the only real downfall was the wait time. On first meeting we there for over three hours discussing more about payment then the actual car. When picking up the new car, we there for 1.5 hours.
Very well designer, attractive, clean and the biggest Hyundai dealership I have ever seen. Professional staff especially Service Advisor Nabeel. Best and latest workshop equipment loaded. Generous coffee station. Large stock of cars of cars. Big video screens in service and sales areas giving elaborate information about current and upcoming vehicles and service jobs. Car see live car being serviced in
Nice, friendly, patient and knowledgeable staff. The new Hyundai location looks really nice. There was a bit of mixed information that we received when we were buying our car, but other than that, it wasn't a deal breaker. Great service overall. We're happy to join the Hyundai family
We are very happy with our experience at 401 Dixie Hyundai the staff was courteous and friendly and made you feel like they genuinely cared about you. Ceci was awesome—very knowledgeable about all the vehicles and we never once felt pressured to buy We will likely make the 2 1/2hour back for our next vehicle and will defiantly be recommending them to our family and friends.
Marty S
As a first time car owner, I had an amazing experience at 401 Dixie Hyundai! Maria, Ben and Greg helped me select the perfect vehicle to meet my needs. They all took their time to meet with me and discuss what I was looking for in a car and then followed through accordingly even after my numerous visits to the dealership. I would highly recommend the team at this location and you won’t leave disappointed! :)
Great dealer looked after all my needs. When we picked up our new car they went through all the options on the car so we could be on our way. Again Great place to buy a car.
There is no Point to schedule the Appointment there
I have booked the Appointment to Engine Oil change only on 18th April at 5:30 pm, I was there on time and give my car key to the service advisor and I was waiting and can see my car parked outside, Mechanic came and pick up my car at 6:55 pm and return the car at 7:25 pm.
It took almost 2 hours to just oil change and that is with a scheduled appointment
Also, Car was not washed so I asked the service advisor and she gives me very rude answer that "they don't wash the car now and not give wash coupons anymore If you want then come back again at new location and they will wash the car and if they don't at that time then I will wash your car"
They used to be very nice, I guess have to look new dealer for service now
Let me state that a visit this dealership was the one the best experience me and my wife have had while visiting a car dealership. While I did not purchase a vehicle from the dealership at the time ( I did at a later date), and I am going to strongly recommend this dealership and Hyundai to everyone that is in the market for a new car.
These guys are fantastic and provided us with a stress free buying experience, and I wish these guys all the best !
From Drew, Greg, Maria, and Jody as well as the rest of the team I say thank you for the excellent service received during past and this latest experience.
Not only was each professional in their area of expertise, but also each went beyond the call of duty with their personal touch. In closing, I must not forget Vik, who handled all the financial matters so well and efficiently. Thank you all!
A fantastic experience from start to finish. From Tiffani's friendly greeting to the courteous, professional service from Trevor and Ben, they made my decision and the process simple and straightforward. The New Car Sales Manager, Johnson Li, was a pleasure to deal with. Direct and honest in our negotiations, he really sealed the decision for me. When I returned to pick-up the vehicle and some accessories I ordered, Johnson greeted me both times like an old friend and even helped install the mats and cargo tray before I left. I am thrilled with my new Tucson and my experience at Dixie Hyundai.
The purchase of my new Tucson was a wonderful experience at 401 Dixie Hyundai! Fernando was very attentive and understood what I was looking for in a new automobile. Ben provided me with all the options in detail and helped me make the best decisions. Fernando & Greg were very gracious and accommodating due to a couple hiccups, and finished off by walking me through all of the features and made me feel very confident with my purchase. This team is excellent and I highly recommend 401 Dixie Hyundai!!
I bought my first car from here and the sale was so great. Amazing service! Violet helped me figure out exactly what I needed and didn't up-sell anything out of bounds. She got us an amazing deal. The after service is amazing. The communication is great by her and she takes care of everything. Other than her everyone else was also very helpful. Last thing you want when making a big purchase is pushy people and that was not at all the case here. I highly recommend this dealership to anyone looking for a car.
We have two small kids and need to manage our time effectively. Erick meet with us on our timeline and spoke with us directly even on his days off to ensure my questions had been satisfied. Erick understood who his buying influence was (My Wife) and respected her throughout the sales process. He and the staff spent time to explain the features and benefits in a manner that was relative to our life style. His managers provided us with further confidence by remaining transparent through the negotiation period and search for our chosen model.
Maria Olenik was an absolute pleasure to deal with when purchasing my car. Maria made me feel important, not just a number! You can tell that Maria loves her job. She is not just there for a paycheck. I will refer her to everyone I know. She was very informative, friendly and cared about my needs.
What a breath of fresh air, more people should be like Maria.
The Best!!
I have had many vehicles over the years and have visited many different dealerships. By far, the best one to date is 401/Dixie Hyundai! From the moment I walked in I knew it was going to be a good experience. Staring with the sales rep Jordan, to the financing guy Matt and through to the subsequent service visits (Chelvin and Steven).............all excellent. 5 Stars.
Bought my 2013 Sonata an year ago.... and I had an amazing experience with the way I was taken care and explained about everything. The dealer person I dealt with was Greg Klepacz. I was explained everything in detail and he got me the best deal. I shopped around in another 3 or 4 other dealerships, but he was able to get me the better deal of all. The after sales experience with the service team was also very good. They made sure I am aware of everything being done on my vehicle and the break-down of the charges.
I would recommend this to everyone.... ask for Greg... he deals with both new and used vehicles.