i would like to give no star if i could, the service is awful，j just required the basic oil change and they told me the car need to be recalled coz they need to update something inside, they said will offer shuttle and my husband just wait there for a long time without any noticed, he went to check the time of thre shuttle and the staffs there just ignoring him, the receptionist asked him check with sales,the sales told him to check with service department....i can say that this is the worst service I've ever had, i won't go there for any service or sales anymore, it sucks
I am Jeffin! I would like to describe my worst experience with Don valley north Hyudai. I booked a used car from here before a month but my credit doesn’t got approved even though I have a full time Analyst job. They claim that I need a Canadian Citizen as cosigner, which I wont be able to provide. Then after 3 weeks of my application the salesman Jonathan Park asked me to apply for a new car and I applied for it. But still I didn’t get any positive update on my application. Also last year when my friend took a car from here with me as the cosigner Jonathan assured me that I will be able to get a car from them with my friend itself as the cosigner. But now they are in a behaviour that it is not a matter of concern for them. Also I provided 3 other cosigners who are in a PGWP. Moreover, from the last 2 weeks I am asking my refund of the downpayment, but they are forcing me to wait. Also, they have done 6 credit checks with my credit application. I’m worried about the way how it is going to affect me.By the mean time Even I don’t got any calls from them regarding my status of application and every day I am contacting them. Is this they way to deal with a customer? In addition, I got approval from a different dealer with this same credit with an hour. So, from my personal experience don’t even think about Don valley North Hyundai if you don’t have a good credit because they dont have any good finance managers.
I am Jeffin! I would like to describe my worst experience with Don valley north Hyudai. I booked a used car from here before a month but my credit doesn’t got approved even though I have a full time Analyst job. They claim that I need a Canadian Citizen as cosigner, which I wont be able to provide. Then after 3 weeks of my application the salesman Jonathan Park asked me to apply for a new car and I applied for it. But still I didn’t get any positive update on my application. Also last year when my friend took a car from here with me as the cosigner Jonathan assured me that I will be able to get a car from them with my friend itself as the cosigner. But now they are in a behaviour that it is not a matter of concern for them. Also I provided 3 other cosigners who are in a PGWP. Moreover, from the last 2 weeks I am asking my refund of the downpayment, but they are forcing me to wait. Also, they have done 6 credit checks with my credit application. I’m worried about the way how it is going to affect me.By the mean time Even I don’t got any calls from them regarding my status of application and every day I am contacting them. Is this they way to deal with a customer? In addition, I got approval from a different dealer with this same credit with an hour. So, from my personal experience don’t even think about Don valley North Hyundai if you don’t have a good credit because they dont have any good finance managers.
I had some problem in my new car and i told them and went there for problem check. They told me you have problem in speaker and we going to order new for you and we will call you around 5 to 7 days but its was already more than one month i didn’t get any call. I am regretting because i bought car from them . I will never suggest to my friend and known relatives.
One of sales representative cheated on me. When he was setting the deal with me then he told me that you will have 3 free oil change from company and on the time of service means yesterday he told me that we didn’t tell you that we will give you free service. I will never suggest this dealership to buy new or used car.
I could've called this dealership as small place with big heart personnel.
Recently I bought a vehicle in there, Genesis to be specific, and have found how great sales person there.
Some unusual combination of professionalism and high level ethics.
There wasn't only sell and buy situation,she understood my needs,met my financial requirements.
On the day of delivery,just didn't want to leave the place.
My car agent Harold has done an amazing job, he is patience and explained every single details to me very carefully, I would definitely refer my friend to him if they needed a car.
Lillian the finance service manager also done a great job in explaining to me. Basically very I have a joyful experience with everyone in the dealership
Really great experience at DVN Hyundai and finally got Tucson 2020!! From the first phone call with Harold Jung on the sales team, I had an amazing service. I had all my questions answered as this was my first car shopping experience. Harold was especially helpful with deciding the trim options and was very professional. He is excellent at his job and made the process so much easier. I would highly recommend this location and Harold for anyone considering to purchase Hyundai.
The dealership was small, hard to find customer parking. The interior of the dealership was congested. The sales association did not speak good english. The sales associate offered a test drive. The dealership was not transparent with price. Initially showed me a price, when I asked for discount he went to talk with the manager and increased the price. Overall experience was below average.
Jay Goldberg and David Tran made the buying experience the best I have ever had purchasing a new vehicle! The no haggle policy was a breath of fresh air.
My new Genesis is a top rated, loaded luxury car at a value that no other can come close to matching.
I highly recommend anyone looking for a vehicle to deal with Don Valley North...You won't ever regret it!
Can't wait for my next purchase.
My husband and I went into Don Valley North Hyandai and had the pleasure of meeting Trisha. She was very accommodating to our needs and made the customer experience very enjoyable! Whatever we were looking for she was on it and we appreciated it so much. She did her best at all times to make sure we knew all our options and did what she could to satisfy our vehicle needs. Thank you Trisha! You are what customer service and satisfaction should always be!👍👍
You guys definitely deserve recognition and 5star. Very professional team.
Sam in sales department is very helpful guy who does his best for his clients to make them satisfied. I also need to thank Tina manager in financial services who went over every details with care for us to leave the place happy.
Appreciate your service.👌👌
Appointment at 2:10, sitting here at 2:57 and my car still is waiting in the same parking spot. If I wanted a 3 pm appointment, I would’ve made a 3pm appointment. It is a simple oil change that I am here for. It shouldn’t take this long for an appointment. This place is poorly managed to say the least. I only come here cause my car is under warranty. Very little respect for customers’ time. I do not recommend and would give 0 stars if I could.
This is the second time it’s happen. First time, the service manager said he would call me back and never did.
Also, I use a disabled parking permit and they have a car parked without a permit in the disabled parking spot and didn’t move when I mentioned it to them.
Edit: 3:16 pm and my vehicle has not moved.
Edit: 3:25 and my vehicle still hasn’t moved. No update.
Edit 3:33 pm and they finally moved my vehicle.
Edit 3:58 pm car is not ready.
I recently bought a 2020 Tucson (my very first car!) at Don Valley North Hyundai and had enjoyed my time there with Frank. He was patient and professional. He took every question I asked seriously, and gave me a lot of useful advice. His personable way of presentation made me feel right at home. If you are looking for a Hyundai with good price and comfortable buying experience, I would highly recommend Frank!
I would recommend you to see Sam (one of the salesman) because he was helpful, friendly and accomodating. He cares about his costumers. Sam was very kind showing me different cars and test driving them. He was patient and knowledgeable. Awesome job!
2019 genesis g70 3.3t Sport..
Was browsing through DVN Hyundais reviews looking for some reviews on Genesis but all I saw was positive remarks for Trisha so I had to leave one for my guy David Tran. I must say David is the most knowledgeable sales Automotive professional I have ever met. His knowledge and patience was commendable.. I say this as I am quite knowledgeable of the industry and purposely test these "product experts. " I can distinguish right away if they are actual experts, David surely is.. If you can't tell me what the horsepower of the vehicle your trying to sell me then you ain't selling that vehicle to me, period! I ask alot of questions.. Not to take away from his conversational skills that were also top notch. Initially went to Genesis Ajax to see Jerome and had a terrible experience. Word for word when I asked about a vehicle I had booked an appointment to see his response was "I'm busy." Having such an apple to oranges interaction really made my situation stand out. I highly recommend Mr Tran to any potential Genesis owners.
Harold went out of his way to make sure the experience is flawless. Introduced me to new vehicles and proudly represented the brand. He was not afraid of any criticism of the vehicle I was looking at and the response was honest. If you want a good sales rep representing you when making a car purchase, Harold is your guy. Thank you for making my day easy, Harold.
The sales representative Harold Jung is an amazing and very professional. He was very patient with us and explained everything clearly. It was a no brainer to go with the Don Valley Hyundai as we were extremely satisfied with the customer service we received! I recommend Harold for anyone who is looking to purchase a new Hyundai car!
We have been really satisfied with our service at Hyundai Vally North. Fayaz has been a really professional, understood our needs very quickly, and help us to make the right choice for us. This was our first time buying a car and we were a bit anxious to get played, but at the end of the day we got a car that we really like for a very competitive price. What else can you asked for?
Amazing service! Trustworthy employees!
I recommend this Don Valley North Hyundai, if you have an intention to get a car with Hyundai. Especially I was impressed by Harold’s valuable service!!! This is because as an international student, in fact, I had had difficulties to get a car, especially a new branded one, for commute. This was because I hadn’t opened credit accounts and any plastic cards in Canada since I came here two and half years ago. Until I found this dealers shop, I had been rejected almost 7 times! But thanks to nice and supportive employees’ caring about customer’s realistic stance sincerely, I believe, eventually I got a new car, 2020 Elantra that looks so sleek and has smart functions a lot!!! The most important moment when I was moved was that person would like to support as much as he could help client.
Please, please, choose this dealer shop and employee, Harold!!!!
Dear Hyundai, I can say that you are like my Santa for Christmas season!!!
Great experience , thanks to Trisha! She was extremely kind and helpful and allowed us to secure a great deal on our new Hyundai. I would most definitely recommend Trisha if you are in the market for Hyundai or Genesis. Thanks again for our positive experience Trisha.
Recently we purchased 2019 Hyundai Tucson . Amanda really helped us to find our first car within our budget which is really appreciable. She tried her best to make the dealings go smoothly and i appreciate her commitment for the same. Kunal also helped us a lot to get our finance approval and he is a great professional to deal with.
Recently purchased 2020 Santa Fe from Don Valley North Hyundai. Herold was really amazing person to deal with until customer makes happy. Gave us great deal and outstanding services. If you are thinking to get something from here, talked to him and get honest advice and service.
If I can give no star I would have. Scheduled to go in for oil change, swap winter tires at 11:30am. We were told the service should be done around 1ish. At 2:45pm we called to find out but no one picks up either the advisor Martin or receptionist at service department. I tried live chat and the agent said someone will be in touch shortly. We called again at 3:38pm, 4:15pm, 4:30pm. Someone or the advisor will give you a call shortly and that’s all we got. It might be busy but the customer deserves at least an update. At 5pm we got a call finally saying that the car was ready at 2:45pm, and the advisor said he called. No missed call no voicemail. If he tried to call or someone from the department tried to contact us during the day, we wouldn’t be stuck in traffic after 5pm trying to pick up the car. When we arrived, the advisor was with another unhappy customer and so someone else was helping us to check out. Great! Martin is a nice guy but this is not customer service.
What an experience. I've been driving Infiniti cars for over 16 years and was looking for a change. I took a look at the Genesis website and that's when the magic started to happen. I built the config I wanted, received an online quote and booked a white glove test drive all in about 15 minutes. I say white glove because Genesis actually delivered the car to my house for the test drive. Impressive. That's when I met Trisha Lee for the first time. Trisha is the Genesis sales representative I was lucky enough to have come my house. Not your average car salesperson. Not even close. She was extremely polite, her product knowledge was off the charts, her sales approach was assertive but not pushy and she came fully prepared to sell me the vehicle. I ended up purchasing the G70 3.3T on the spot. The car blew away my expectations and the no haggle pricing strategy was perfect. I took possession of the car today and again, the car was delivered to my front door with white glove service. Trisha once again arrived at my house to take me through all the paperwork and run me through the car's features. It was very important to her that I was comfortable with my new G70 and all the settings were perfectly set. She even wrote my wife and personal thank you card which was a very nice touch. This experience would not have been the same without Trisha. Make sure you ask for her if you're looking to buy a Genesis. Undoubtedly the best experience I've had buying a new vehicle. Thank you Trish and Don Valley North Hyundai for providing such a great experience. Watch out luxury brands. Genesis is coming to get you. Can't wait to see the new SUV.
I just bought a new Genesis G80 Sport to replace my 5 year old Genesis. The old Genesis was terrific and I believe this new one will be even better. The salesperson I dealt with was Ms. Trisha Lee. She was outstanding at her job-a real professional; very customer oriented; fully knowledgeable and very congenial. Couldn't have asked for more.
Customer service is spectacular through and through. Spent a day...a busy day walking around between sales (New and used) and the Parts/Service dept. I wasn't hassled, but also was not left alone. Someone reached out to me frequent enough that I asked questions on hand, but didn't make me uncomfortable so as to leave. I ended up buying a new 2020 Hyundai! No regrets. Go...go there now...
I have had nothing but issues with this dealership. For example, on my last visit I had Service 4 in which the brakes were fully serviced. to my dismay, I found out just over a month later that the brakes were completely dry with the potential to seize! Not only that , it was recommended that I pay several hundred on recommended services that I found out that I did not need! I have moved and I am at another dealership that has wonderful service, honesty and great followup. I will never go back to this dealership and do not recommend it to anyone..
My experience was excellent in your location. The representative who talked to me over the phone was extremely friendly and helpful. When I came to drop my car off, the service advisor was friendly, smiling, knowledgeable and professional.
Honestly, I found a huge difference when I compared your services to what happened to me when I visited the Hyundai dealership in Markham! I visited them to get some information about my car recalls. The service advisor over there was very aggressive and rude! He even refused to book me an appointment in his branch claiming that he was fully booked, and asked me to find another location!
I was suspicious when I visited your branch and I was expecting a similar outcome to the Hyundai dealership in Markham. But it was a completely different experience in your branch! I really appreciate your help and service! It was outstanding and beyond my expectations. I was able to catch up on my shift at work because I got my car on time after everything was fixed.
Please let the service advisor know that I really appreciate his excellent service, he is truly the best, I believe his name was Sean!
Thank you guys!
Leased a 2020 Genesis G70 3.3 Sport and I dealt with Trisha Lee. Trisha did an excellent job of explaining all of the vehicle's features - she was very thorough. Her communication throughout the entire process was also excellent. She is a true professional who is clearly passionate about her work and her service exceeded my expectations. I highly recommend her if you are looking at acquiring a Genesis.
I recently bought a 2020 Genesis G80 Sport - I am delighted with the expert service I received from Trisha Lee. She went above and beyond to make sure everything went smoothly. She was highly knowledgeable about the car and what made the Genesis brand different from all the rest. Quickly answered all my questions and overall, was a delight to work with to acquire my new car. I would highly recommend using Trisha Lee when you are buying a Genesis.
Purchased a 2020 g70 prestige. Trisha was the sales rep who did an outstanding job, very professional and easy going. Went above and beyond her duty to ensure i was satisfied with the vehicle. Would highly recommend visiting her if you're in the market for a luxury sport vehicle.
I bought a tuscon here recently. Amanda was professional and knowledgeable. She answered all my questions and when she didn't know the answer she went to follow up (even on questions that I forgot I had asked) She updated me with phone calls on the wait times for my car and items. Very attentive and honest! 5 stars for Amanda!
If you want to drive one of the best Luxury car then Genesis is it. And buy it from David Tran at Don Valley Hyundai. One of the better sales associate I have come across in my 48 years of buying cars.
Cato the service manager has all the time in the world to listen to your concerns and make sure you are satisfied with the fix.
We were very happy to buy our next vehicle at Don Valley North Hyundai. We wanted a bigger car for a long time. We didn't feel pushed and got a very good price and a very good trade it. Garene was very helpful and his customer service was exceptional.
Thank you, Martin, for the honest to tell me the fact that my vehicle has to wait 2-3 weeks to be checked after 3 days waiting. Allow me to tow my vehicle to other Hyundai to do the repairs. I dont have to waste anymore unexpected long time to fix my vehicle.
However, there would be 5 star if you can tell before i tow my vehicle to your store when i called ahead to plan where my vehicle should tow to. Thanks again to limited my waste time and tow fee.
I went to the body shop today to replace my back bumper. My appointment was at 12.00 pm but I got there around 11.40 am. There was a lady by the name Victoria, she took my key and right away assigned two people to work on where It supposed to be one. Instead of 45 minutes they have finished within 30 minutes. I was very impressed by the service. Victoria was very nice and helpful. If I need to do anything in future I will go there. Thanks Victoria!!
It was a great opportunity to do business with Don Valley North Hyundai. I bought a 2019 Hyundai Tucson. Three of my closest friends recommended this dealership because they bought their cars from them and they had a great experience. The staffs of this dealership is very friendly and honest, especially Eric Chu and Lillian Chen, they helped me and made this purchase possible. They hard worked for me to get my finance approved in a low interest rate and they succeeded. They delivered the car early as they can and I am very satisfied with the car, their services and overall everything. Thank You Don Valley North Hyundai.
I strongly recommend consulting Trisha Lee, the Genesis Experience Manager at Don Valley North Hyundai, if you are searching for a new benchmark in the luxury sport sedan segment.
Trisha's assistance proved instrumental in my decision to acquire the 2020 Genesis G70 - 3.3T Sport AWD - Siberian Ice (in early May 2019). Trisha was very considerate, diligent and enthusiastic; the entire process was an engaging and refreshing experience.
Although it's been a little over a month, seeing and driving the G70 never fails to put a smile on my face. Thank you again Trisha!
Huge thank-you to Trisha Lee “an amazing salesperson “ who went above and beyond our expectations.We first met Trisha at the Toronto Car Show and from there she made our dream come true - we are now proud owners of a Genesis G 70 and we could not be more pleased with how well she took care of us. She left no question unanswered and was well prepared and very knowledgeable . DVN Genesis is very fortunate to have her as an employee and we certainly recommend Trisha very highly and look forward to being repeat customers for a very long time !!
Resourceful and welcoming. My sales consultant Eric Chu was excellent - his attention to detail and professionalism made my experience here the quality of 5 stars. I feel welcomed back to make any further purchases thanks to Eric and the rest of the staff that made my purchase possible. Overall I have an excellent experience associated with purchasing my first car! Thank you
I cannot say enough wonderful things about my experience buying my Genesis G70. Trisha was extremely friendly, always answered my questions no matter what time of day or evening it was. She was with me guiding me all the way. I felt like I was supported from start to finish. I first met Trisha at the car show 2019 and felt comfortable with her right from the start. Although I was looking forward to having my car delivered an unforeseen circumstance prevented that. I was just as happy to go and pick up my car and drive it instantly. I would recommend anyone to go visit DVN Hyundai to buy a car. Go talk to Trisha, she'll take care of you!!
I purchased a G70 with the dealer working with Trisha. She was very helpful and patient with my decision making. It was a very enjoyable experience and the entire Genesis experience is a lot smoother than I thought since there is no need for haggling for price between offers as it was a fixed price purchase. Overall, I would recommend anyone looking for a Hyundai/Genesis to visit the dealer.
I purchased a 2020 Genesis from Don Valley North Hyundai. The sales representative was a girl name Trisha who was very pleasant to work with. There were a few technology issues to sort out after the sale and she followed up diligently and has been very conscientious. I would definitely recommend her as a person who does exactly what she says and works extremely hard to make sure the customer is satisfied.
There were a few things that didn’t happen that was a little disappointing. Genesis advertises that they will bring the car to you for a test drive and for delivery. That didn’t happen. I had to drive over to the dealer for a test drive and to pick up the car. Not a huge issue but they shouldn’t say it if they really don’t do it. They also promise that they will pick up the car for service and bring me a loaner. I hope that promise will be honoured.
The car is beautiful and I’m thrilled with how it drives. As Trisha said, it will take me quite a while to learn all the amazing safety features and technology enhancements that are in the car.
From the moment we walked in the dealership we were greeted immediately and felt very welcomed. Everyone we came across had big smiles and were very polite. Our dealer Harold took his time with us and we never felt rushed to make any decisions. He answered all of our questions in great detail and always explained things to us each step of the way. The entire process was very smooth. We couldn't have asked for anything more.
Excellent experience with Amanda at Don Valley North Hyundai. Was looking for a new electric vehicle and Amanda was very knowledgeable, energetic and eager to show all the features and we took a test drive. Ended up purchasing the Kona EV Ultimate which is a great car and I'm quite happy with so far. Nice to have the added range the car handles well. I would recommend to anyone that they will have positive experience.
I have been going Hyundai service since 2016 and every year 4 to 5 times a year and every time I call to book an appointment for my each service which I pay around $250 to $400 they book my appointment right away and now because I’m a new costume to this location I have to do the recall software update for the engine they don’t even talk to me nicely and put u on old to transfer to someone who is not in her office and no voice mail to leave message if they call and when I call back in 5 min after they don’t pick up your phone
If it is free they don’t want to do the service seriously then why the Hyundai company send the recall paper today I call three Hyundai service locations they just try to put me on old and then no response
If it is about the costumer care and safety Hyundai company should first check their service location to see how they do the service
I received some of the best customer service of my life from Matthew Y at this location. I was a first-time buyer which meant I had many questions as well as indecisiveness. However, throughout the entire process and beyond, Matthew remained incredibly patient, helpful, and understanding. I felt like I was being helped by a friend more than a sales representative, as I genuinely felt that Matthew was helping me find the vehicle which best suited my needs. Even as I shopped around, not once did I feel "pushed" or "forced" by Matthew to secure the sale. Ultimately, the genuine service I received from Matthew, combined with the amazing features of the Elantra and the unbeatable sales from Hyundai, is what secured this deal for me. I would not hesitate to recommend Matthew to friends and family, and would absolutely return to him for future vehicle purchases. Thanks so much Matthew and Don Valley North Hyundai!
Once again an excellent service appointment at Don Valley North Hyundai. I rarely leave reviews, but I wanted to commend the excellent service I always receive at their service department, and specifically my service adviser, Martin. He always lets me know what services need to be done right away, and which services can wait. His honesty and frequent texts regarding maintenance and repairs keeps me updated on their progress and allows me to better plan my day. After having so many dealers and cars over the years, I have finally found a dealership that I have 100% confidence in.
Today I went in to look at a vehicle, and walked out with a signed paper, all due to an outstanding service provided by Harold Jung at Don Valley North Hyundai. He took care of everything from giving me the detailed information to ensuring that I was happy with the vehicle and the negotiation process. I strongly recommend Harold Jung at Don Valley North Hyundai - you will not regret it, at all, when getting YOUR signed paper and vehicle. Thank you, Harold Jung for this great experience. Double thumbs up!
We came from London to look at some pre- owned Sante Fe demos. They had the largest inventory of any other dealership by far. Mezzie was honest, open and very helpful. She listened to what we were looking for and negotiated a bottom line price for a vehicle we were interested in. It was a very pleasant experience. We would highly recommend her if you are looking for a good deal on a preowned vehicle!
Awesome service. Purchased my first car in Canada and I am very satisfied with don valley north Hyundai management. Special thanks to Sam Chen and his manager for providing me best deal and replying to all my queries regarding car and finance. I am enjoying Hyundai Elantra 2017 GL automatic model, already told my friends and I hope they will purchase from you guys soon, Keep it up. 👍🏻
I drop off my car yesterday for the recall, and they arrange the car to drop me back to my office using the Genesis, when I ask Trifon Haitas the question about the car, he can almost give me everything I need to know, I would say even better than the salesman, and I am surprise that even the driver is working as a team to know everything about their product.
When he pick me up again we have some good talk again and I have to said that out of all the driver I saw so far from different companies, He is one of the best. And this mean a lot to the company as a whole.
You know what I did pick up a copy of the Genesis catalog.
Thanks.
Damien our sales rep was awesome and very helpful - he helped me get find the perfect car for me.
The only glitch came at the delivery time, as my car was not ready on the scheduled date - conflict or mix up at the service dept. so my rust-proofing etc was not done. It got pushed back a few days :( But my car was awesome when I finally got it, and they gave me a full set of winter car mats for the trouble.
I bought a certified pre-owned Toyota Highlander SUV from Don Valley North Hyundai on April 2, 2013 and got an amazing deal on it, and i have already driven it 25,000 trouble free miles, i have had regular oil changes, but other than that i have never had to touch anything else in the year i have owned it, my Highlander still performs and looks like it did a year ago, in fact many people had mistaken it for a brand new SUV! I have been extremely happy with Don Valley North Hyundai.