They couldn't do the business with the unhaggle price at Finch Hyundai when I contacted them. So I went to Toronto and bought the car
Under no circumstances would I ever recommend Finch Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with the receptionist and explained there was a recall showing up on my vehicle. I provided her with my VIN number, and the woman was adamant that there was no recall on my vehicle. She claimed she also searched my VIN number. She said that she would have somebody from the service department call me back. The following day, I still had not received a call back. I called back into the dealership, and spoke with the same receptionist who explained again, that she was not seeing a recall on my vehicle. I explained that I have run the Vin number on the Hyundai Canada website, and it is coming back that I do in fact have a recall. She stated that I could bring the vehicle in However, if the recall is not coming up, they would charge me $100.00 for someone to look at it.
I asked her to have somebody from the service department call me back. Shortly after this another unpleasant woman called back, and explained that there is no recall on my vehicle, that multiple people have searched the VIN, and if I brought my vehicle in they would charge me $100 for the service department to look at it. I explained it would be taking my vehicle elsewhere and the woman hung up on me.
I called over and spoke with airport hyundai, and the service department immediately ran the VIN and explained that there was in fact a recall on my vehicle. I took my vehicle in a couple of days later and had my vehicle serviced. I would never recommend Finch. Their staff are arrogant and have no interest in assisting customers.
I was interested in a hybrid and was dealing with “J”
He was helpful and I would have purchased except he could not find the car I wanted
I am still waiting to hear from him about 2019 models
I don't have to visit to buy car to dealershop.
during call, I emphisized Hyundai Finch staff's kindness, specialty and their offe as well.
so just negotiate for some option and buy it. That's it.
wvwn thought I didnt end up purchasing from Finch... they were very prompt and helpful and more then happy to honor the unhaggle price.
We needed to replace a vehicle & purchased a new Elantra. It was a good experience with no unpleasant surprises . Staff were great and we drove away with a new car feeling good
Accompaned my daughter to purchased a new 2015 vehicle. The salesperson { Syd } was very professional, not pushy and { Ray} the financial dealer was probably the best one that I have dealt with over the years.
After some confusion with another sales representative Jihad Shams took immediate action and stepped up and personally handled the sale of my new vehicle. He provided an Excellent customer experience as well as he is professional, kind, trustworthy, knowledgeable and turned an unpleasant situation into an enjoyable experience. I personally recommend Jihad Shams and Moe Shams for any future dealings at Finch Hyundai. They work well together to ensure 100% customer satisfaction. Thank you both
Great Hyundai showroom with awesome marketing and management team.
Bought a brand new Hyundai Tucson 2023 from the top sales executive ‘Mr. Moe Chams’. He showed us different aspects and variations that would fit into the financial cap with the most amount of features in a hyundai car.
Overall a great experience buying a Hyundai car in Canada.
My experience at Finch Hyundai with Moe as my sales agent was exceptional. Moe's professionalism, knowledge, and commitment to customer satisfaction stood out throughout the entire car-buying process. He took the time to understand my needs, provided detailed information about the Hyundai models, and guided me without any pressure. Moe's transparency and personalized approach made me feel valued as a customer. The dealership's overall atmosphere and customer service were also commendable. I highly recommend Finch Hyundai, particularly with Moe as your sales agent, for a delightful car-buying experience.
I just picked up my 'new to me 2015 Sonata! Kevin Ponce is the sales rep we were dealing with. He is awesome! I'm not a car person , but I had such a great time. He is very friendly and easy-going. I would buy from him again. Thanks so much Kevin.
I have two words… ASHLEY TOWNSEND! This is my third vehicle. I can say with 100% certainty that she is the best sales person I’ve ever met and will only use her in the future. Super easy, smooth, and reassuring. She went above and beyond to get my car to myself and my two kids by Christmas, answered every call and had all the answers to every question. She’s kind and super easy to talk too, she made it feel like I’ve known her my whole life, which was so comforting to me. Truly a remarkable experience. If you go anywhere else, you’re missing out. Seriously, go see Ashley !
Recently purchased a car from Finch Hyundai and all I can say is I had an amazing experience with Moe being my sales rep, this was probably one of the fastest decisions I have ever made. I believe that the service provided has played a major role and I am very happy with my purchase. Moe was on top of everything and tried his best to address my concerns and provide a positive experience. He would always send me updates about the status of my car, explained things in detail (which was very important for someone that is not as knowledgeable about cars like myself) and was very patient. I felt comfortable dealing with him as he was always open to answer any of my questions at any time! As soon as I walked in, I felt very welcomed by everyone. Super friendly staff! I would definitely recommend dealing with Moe, he’s very helpful and will try his best to find the perfect car for you!
Never Buy the “platinum Protection” as it is completely useless
Purchased a new 2018 Santa Fe, paid extra for the white paint and the “paint protection”
Paint has been peeling and only getting worse but
Finch/Hyundai refuses to take any responsibility for a factory paint job that clearly has fundamental issues as the paint continues to peel for no reason, I also purchased the “Platinum Protection Warranty” But have been told that since the paint is only peeling and there’s no rust this does not qualify.
If you going to buy from them (which I wouldn’t recommend) definitely DON’T BUY what they call Platinum Protection as it is just a money grab
The way car shopping should be! I just took possession of a used Mazda 6 from this dealership and the experience was 1st class. After months of searching for a first car for my son, we actually were ready to pack it in. So many misleading ads, pushy salespeople, bad cars, and all the wasted time became an exercise in frustration. I saw an ad for the Mazda 6 and sent an email inquiry to Finch. Being from Toronto, the last thing I wanted to do was drive 2 hours for more used car buying punishment. The salesperson, Moe Chams, responded to my inquiry promptly and was very candid and honest. He took the time to send me some pics as the car just came in and gave me a description of the car along with a recent carfax. We agreed on the price and left a deposit that was conditional upon viewing the car next day. The car was just beautiful and actually surpassed my expectations. Moe was upfront and honest and valued my time. The interactions with all employees of this dealership was very pleasant and I would feel comfortable recommending this dealership to any family or friend. I have been buyer cars for 40 years and this experience was exceptional. Thank you Moe...thank you Finch Hyundai.
Finch Hyundai provided me amazingly top quality service. My sales rep was Moe - I highly recommend working with him. This is my first car in Canada and I am very new to this. He never pushed me or made me feel pressure to go higher trim level. He made me familiar to everything I actually will need to drive. I did a factory order for Hyundai Tuscon. Moe kept me in a loop about the status of the purchase the whole waiting period. I have a day time job so Moe made it very convenient by talking through most part of the process in simple chats but very clearly presented all the information. The team is great at this location. Thankyou to Clint and Samir too who helped me through the last few steps of the process.
Definitely check this location if you feel overwhelmed with so many options, the team here make it a smooth process with great customer experience.
Excellent experience from beginning to end! Matt and Bassel were great salespeople - they did not push additional costs or sway my decision in any way. I picked up my 2022 Hyundai Venue Ultimate in Galactic Grey 1 week ago and it has been great so far! I would love to recommend this dealership to anyone looking for a new or used vehicle right now! I was planning to factory order my Venue, and with the delays it was expected in the new year (3-4 month wait) - 2 weeks later, I was notified that my Venue was at the dealership and getting detailed for me. They found a Venue that I was looking for elsewhere in Ontario and had it ready for me promptly - I was very grateful for this because I was looking forward to having my new Venue for the start of winter and I am happy to say that it is driving beautifully! Wonderful group of folks with great attitudes, just looking to get you into a new car of your choosing - definitely check them out if you get the chance! 5 stars!
Finch Hyundai is really delivering top notch service during this difficult time. My sales rep was Brandon B. - I highly recommend working with him on your next Hyundai purchase. I hadn’t shopped for a new car since 2013 and was dreading the idea.
I’m not into cars, I am not familiar with all the technical advancements and was very intimidated. I also wasn’t sure if I would be leasing or financing. Brandon made the entire process pleasant and easy; we found three cars that work for me car & some payment options.
It wasn’t a hard-line sales pitch on multiple cars, he didn’t push multiple features I don't understand or need; he asked me what I need from a car, and what type of payments & commitment fit my lifestyle. I wasn’t pushed to decide or pressured to take it up to the next trim. All the information was clearly presented, and it was easy for me to decide, no second guesses. I cancelled the rest of my test drives w/ other dealers and worked through the numbers. Test drive on a Saturday, signed a deal on Tuesday!
The Finch Hyundai showroom and offices have a chill vibe, they looked like a team working together to serve many customers together. It felt like a friendly team-oriented atmosphere as I watched several people hurrying around, asking for support and advice. I look forward to my service appointments at Finch Hyundai as they seem like they know what they are doing, it’s not just cars, they are focused on customer care.
Had an amazing experience dealing with Ashley Townsend while looking for my first decent used car. Didn't get what i was hoping for but she quickly helped me secure another used car that was great for me. She went above and beyond to make sure i had the best customer service experience. Even after the purchase of the car she is still helping me with setting appointments for an oil change and making sure everything is going good with it. Would highly recommend going through Ashley if you're looking for a great car and a great experience.
I originally was just looking at new cars with no intention of purchasing. However, with the help of Sean Fitzpatrick, I was able to find a car that fit all of my needs for a lower price point than I originally thought I would be able to get. Sean's customer service was unmatched at all of the dealerships I visited and he made all of the information easy to understand. Any issue that came up he was quick to handle and provide the best outcome possible. I would 100% recommend Sean and Finch Hyundai to anyone shopping for a new or used vehicle!
I recently purchased a car at Finch Hyundai. It was the first experience I've had with purchasing a car. The staff was awesome and made what could have been a daunting process a lot easier! Stephanie was the sales person who helped me. She did a great job at making me feel comfortable with the entire experience and explained everything well! I would highly recommend Finch Hyundai to others; especially first time car buyers!
I have purchased 3 vehicles from Finch Hyundai. I will never go elsewhere! Dave ,the Service Manager has been amazing with me since I bought my first vehicle. Hass has a wonderful team at Finch Hyundai. In my opinion it’s the Best in London hands down. If your looking for a dealership that treats you like family go to Finch Hyundai !! You won’t be disappointed. 🚗🚙🚘🚖
I got my car first car from finch Hyundai and their customer service is very good. As they also gave two year oil change and winter tires for free with my new car. Car is loaded with good features with very reasonable price. Overall it was a very good experience to get a car from finch Hyundai.
Had an incredible experience trading in our old vehicle for our new Hyundai Kona! We came in not expecting to get our new vehicle but as soon as Tom greeted us, gave us an overview of the features, answered our questions and took us out for a test drive, we knew we had our new car. Tom was very courteous and thoughtful throughout the entire experience, would recommend him and Finch Hyundai any day!
Me and my wife bought our first car from Finch Hyundai and our experience was fantastic. Tom was our sales person and he was amazing. He had a thorough knowledge about the car and its features. He went above and beyond in helping me getting the colour that I wanted and the best deal I could possibly imagine. Once again, thank you so much Tom to make our purchase memorable and thanks Finch Hyundai for an amazing customer service.
Had a very wonderful experience at Finch Hyundai specially with the sales person named Danny, I think he is one of the best sales person Hyundai has in London, he did special favor to me to fulfill his commitment at the time of delivery of my car. my number plate was not delivered to showroom at the time of delivery because of some reason and i had to pick my family from airport so he did a very rear and special favor to me that he had given me his dealership plate for that evening so i can pickup my family without any problem. and that was a real very surprise for me and it was really amazing. he did a extra effort to fulfill his commitment, thankful to him for his kindness and care.
Had a very wonderful experience at Finch Hyundai specially with the sales person named Danny, I think he is one of the best sales person Hyundai has in London, he did special favor to me to fulfill his commitment at the time of delivery of my car. my number plate was not delivered to showroom at the time of delivery because of some reason and i had to pick my family from airport so he did a very rear and special favor to me that he had given me his dealership plate for that evening so i can pickup my family without any problem. and that was a real very surprise for me and it was really amazing. he did a extra effort to fulfill his commitment, thankful to him for his kindness and care.
Danny is very good Sales and friendly
And he helped me and my family. He took care of us when we ran into a budget issue. I highly recommend Daniel Chervonyi. He is knowledgeable, kind, patient, and puts our needs before his. Can't say enough about him! Well done!
I got a car from them , and a full warranty that cost me almost 3000 dollars .
They make you begging to do their job.
And then you will find after signing the contract
That everything is not covered.
They make you feel like they are doing you the favor of your life.
There is NO honesty .
It is from my own experience. I have two cars with them, and promise the last time ever go to them .
Excellent experience with Finch Hyundai and especially with sales person Stephanie Gartly. This is my first car buy in Canada and Stephanie was very helpful and patient with all my questions regarding the car and leasing process. Provided all the options and helped to choose the best that suites me. She possesses sound knowledge of technical details of the car and explained very nicely on test drive. I would highly recommend Finch Hyundai and thanks so much Stephanie!!
We had the pleasure to deal with Danny Chervonyi at the Finch Hyundai dealership. He was very friendly, patiently answered all our questions, and was very willing to find solutions that worked best for us. He has a lot of positive and welcoming energy, and made us feel very comfortable and taken care of while making a very big (and what can sometimes be) a very stressful purchase. We would both recommend his professional knowledge and superior sense of costumer care to anyone shopping at the Finch Hyundai location. G&G
We've had an incredible experience purchasing a new 2019 Hyundai Tuscon from Jamie Coffin. We came in on Monday looking to test drive and potential purchase a new vehicle. Jamie was very patient and took the time to show us several different cars and their features. He was very understanding of our budget and ensured us that we'd be taken care of...and how we were. He managed to get us the best possible deal on our trade in vehicle, got us below the budget we planned on spending (huge win for us) and made sure we got the car we wanted. If you're looking to purchase a new vehicle, we highly recommend Jamie. You'll be looked after...guaranteed!
Had an amazing experience dealing with Ashley Townsend while looking for my first decent used car. Didn't get what i was hoping for but she quickly helped me secure another used car that was great for me. She went above and beyond to make sure i had the best customer service experience. Even after the purchase of the car she is still helping me with setting appointments for an oil change and making sure everything is going good with it. Would highly recommend going through Ashley if you're looking for a great car and a great experience.
We recently purchased our first brand new car. Ashley Townsend was absolutely amazing!! She is very knowledgeable and has insane patience!! I had a bazillion questions!
Ashley was a delight ... she wasnt pushy and helped us purchase the perfect car for us while still keeping within our budget. She went above and beyond!!!
I will highly recommend her!!
Ashley Townsend was referred to me by a co-worker who was very satisfied with the over and above services she received. When I arrived Ashley was waiting for me papers in hand with the absolute perfect used Santa Fe for me. I had been looking at different vehicles online and was definitely in need of being steered in a direction. Thanks to Ashley I have a new to me ride that I love beyond belief. Also a shout out to Clint as well for making it happen with an amazing interest rate.
Who knew with the right salesperson it could be so easy...
Everyone here was amazingly helpful. We pulled up after 5 with an unannounced alternator issue, and they stayed until it was done. Jeff was our point person, and he was friendly, honest, and genuinely anxious to help us get back on the road. We felt lucky to end up in such good hands!
Very friendly and courteous service advisors at Finch Hyundai. Went in and waited about 5-10 minutes before I was able to speak to a service advisor, but when I got there I can tell they were pretty busy. So, I was completely fine with the wait. Once I got to speak to one of them, they were eager to listen to me about why I am there and how they can help me. They answered all of my questions I had in regards to the problem I have with my car and my extended warranty that I have available to me at any Hyundai dealership. I booked my appointment and that was very quick to do. They had told me when I was booking my appointment that they were starting to book people in two weeks from now. So, they were pretty busy based on that I wasn't able to have my car looked at for two weeks. I'm a bit upset about not being able to have my car fixed in timely fashion, but hey, it happens, I'm still able to drive my car until then, it's not like my car isn't drivable and I have to be without my car for two weeks. I haven't had my car fixed yet, I just made my appointment today. So, in two weeks I'll update my review. I just wanted to say how impressed I was with the way I was treated today. To be continued...
Contacted dealership based on referral from a friend. Worth the drive to London from Windsor. Purchased on customer appreciation day and got many extras plus better pricing! Sebastian is a newer salesman and he did an excellent job. Made sure our pick up date was to our liking and made the buying process great. We love our Santa Fe.
The atmosphere of the dealership is very friendly and makes your experience great one!
By far the best. I was referred to Sean Fitzpatrick by my driving instructor and because my work has a corporate discount through them and I couldn’t be happier. Right from the start Sean was approachable, friendly and unlike some sales representative they sometimes can be pushy , however Sean was the complete opposite. He stayed way past his shift to ensure I was taken of. Clint was also great and showed true dedication to making the customer was happy. I even got two follow up calls afterwords to see how I was doing and how I was liking the car. That isn’t something you see everyday. I will send all of my friends/ coworkers to Sean because I know they will be taken care of as well as I was. Kudos to Sean and Clint! You both rock!
We had our sales rep Sebastian Montoya waiting by the door. Right then and there we knew we can be comfortable with him. He went through details, ended up making a great decision in picking car the suits our family. Great customer service Sebastian!
Clint made sure we get the best deal and gave the assurance all the way.
Will definitely recommend Hyundai Finch!
Fantastic service, from people who really care about your concerns and your needs from a vehicle. I would highly recommend Jeff V. in the service department. He went above and beyond to get me the best deal possible after, following up with me about an issue/concern I had that he was looking into for me. 👍😊
Quite literally the best place to go to if you’re looking for a car. They all work as a team to ensure you get the best deal. It was so nice to feel so valued. And special thanks to Jihad and Clint because they did the best job ever to make sure I had the best deal and I walked away happier than ever. Thank you everyone! (P.S if you work with Clint or Jihad, you’re in really good hands!)
We were shopping around for an used vehicle as a first car my daughter as she is working for the summer north of Sudbury and stopped in to Finch Hyundai as we were just driving by. We were immediately met by Stephanie who really listened to what we were looking for. Stephanie made the process painless and quick as we were in a time crunch, with about 1 week before my daughter started work. Stephanie was knowledgeable and answered all of your questions. It was a great hassle free first experience for my daughter. I would definitely recommend Finch and ask for Stephanie!
My experience was great! I bought my first car in Canada and Daniel Chervonyi from Finch Hyundai helped a lot giving all the information with straightforward explanations and no salespeople BS. The car was delivered as expected and Danny showed me all the features allowing me to go home without any concern or doubts about the car. I recommend Danny and Finch Hyundai because their services and prices are great!
Thank you Danny and Finch! I hope in the near future we make business again.
Thank you Jihad Chams for the excellent service. I love my new Tucson. Went in car shopping for my daughter and ended up trading in my car too. Was a pleasure dealing with Jihad and the team at finch Hyundai. They gave us the best no haggle prices. Can't beat it. Thank you so much again.
When visiting Finch Hyundai in search for a used vehicle, I dealt with Danny Chervonyi as my sales representative. He really went above and beyond expectations when it came to delivering customer satisfaction. Danny is a very genuine, approachable and knowledgeable sales representative that you can trust. I highly recommend to ask for him when visiting Finch Hyundai.
I had the best experience with Danny ! He assisted me in finding a car, followed up with me and made sure I had the best customer experience possible. I felt great, as I know I was in good hands. He is certainly an asset to his team they should definitely keep him ! :)
I had the absolute best experience while purchasing my first vehicle. Ashley T was the best sales representative i have ever had. She was knowledge and answered every single question that I had. She made the process an easy and short one. I am super happy and love my new car and the service I reserved. I would recommend going to Finch Hyundai and working with Ashley T when looking for your next car. Thank Finch Hyundai and Ashley T for everything.
KJ in sales and Clint in financing helped me make one of the biggest decisions of my life, buying my brand new Santa Fe!! I was treated with the utmost patience and respect on all levels. You easily earn my 5 stars, I will be referring all my friends for sure! Thanks for the awesome experience.
Had the best experience getting my first brand new car. Jamie was a great salesman. The process was quick and easy. All of my questions were answered and he went into detail about everything. Thank you for your excellent service and patience during this process! 10/10 recommend Finch Hyundai and Jamie, for your next car purchase.
I had an amazing experience at this dealership! I purchased a 2019 luxury Tucson! Sean Fitzpatrick was my sales consultant. He was so knowledgeable, understanding, patient, and took care of us really well. He made everything so easy for us. We didn’t feel any stress or pressure! He made “car shopping” a memorable experience for us! I highly recommend Finch Hyundai and Sean! They were a pleasure to deal with! Thank you Sean and Finch Hyundai!
Great service, great suggestions, no pressure, work with my budget, encourage next times. Also, went above and beyond to allow me to use Hyundai Finch as bait for my wife's 40th surprise party.
Thanks,
Duncan
We were in the market for a new vehicle and Finch Hyundai took care of us from start to finish. Would definitely recommend friends and family to go there and will definitely be back!
Being a first time car buyer and new to the country I was a bit apprehensive about all of the details involved in this process. Sean was amazingly reassuring, genuine and very thorough. He was able to answer all of my questions and told me everything I needed to know, even taking time to help me preset my radio stations! (rock'n'roll) It is easy to ascertain that Hyundai is a company that values its customers and employees. Good vibes! Thank you so much for your attention to detail and kindness, Sean. Muchas gracias. Kathryn.
Hassle Free Experience
First time purchasing a brand new car! I had the pleasure of being greeted by Jameel, who over the course of a couple of weeks while I had decisions to make, provided terrific, no pressure/hassle free customer service. Even though this was a new experience for me and at times overwhelming with the numbers and the paperwork, I did not feel intimidated. I had always heard the stories of pushy salesmen at dealerships looking to make a sale at all costs, but that was not the case here. I am happy and satisfied with my new Santa Fe Sport, and am happy the whole sales process went as smoothly as it did, thanks in big part to Jameel, very recommended!
I was at the dealership checking out their leaking roof (as I am a roofing contractor), and while my staff was working on the roof, I rolled in their service bay, asking if they would check if I need an oil change, even though my car is not a Hyundai -- I thought it really doesn't matter what the car is, after all the oil is probably the same. The service advisor explained to me very professionally that they would prefer if my car was serviced at the Mercedes dealership, and although they would love to service my vehicle, they feel it's best if the respective dealership will look after it. I would bring my car to them at any time, I trust them with their expert opinions. In fact I think my next vehicle will be a Hyundai, probably a Santa Fe for my wife. I love Finch Hyundai!
Awesome Dealership!
This is my third Hyundai vehicle since 2005 but the first bought from Finch Hyundai. Baldo and Hass made my purchase of my 2013 Hyundai Santa Fe Limited so easy I couldn't believe it. From the no-pressure negotiations on price (I go a great deal!)to the delivery I felt so comfortable with both Baldo and Hass I would recommend these two to any of my friends (and I have!) The subsequent service visits were just as easy and all the departments I've dealt with (Sales, Service) have been pleasant and professional. What a terrific dealership! Please keep it up as there aren't too many dealerships that offer such 'White-Glove' service!