I purchased a 2019 Hyundai Ioniq Hybrid on July 31, 2019. In the agreement, I purchased a remote starter for $700 which was to include a Compustar 2-Way Remote Starter Prime T10 with the MyStart App. I sent these exact specifications to Scott Dobbin (salesperson) in an email. I asked that he confirm these were the exact items that would be installed in the car upon delivery. He did confirm it in an email dated July 14 th. When I picked up the car, there was no remote. They said it was not possible on my hybrid and when it was available, they would 'make things right'. I believed them and took possession of the car. I returned on two different occasions for oil changes and on each occasion, I followed up with the Parts manager about the remote. On both occasions, I was told they would look into it. After 7 months, I figured I had to take things into my own hands. I called Mass Electronics. Andrew, the customer service representative was exceptional. He looked up my installation and explained to me that when the original installation was made, the Compustar 2-Way Remote was available and could have been installed. I then called Kitchener Hyundai to have the remote only to find-out they would not honour their written agreement and would provide a lesser remote. They had my money and nothing to lose at this point. I have to point out that Mass Electronics stepped up and provided and installed the remote at no additional cost. To this day, Kitchener Hyundai accepts no responsibility for not clarifying the installation with Mass Electronics nor not 'making things right'. I will never step foot into their dealership for any oil changes or services again. I am a firm believer of 'if you give your word, you should own up to it'.
I purchased a 2019 Hyundai Ioniq Hybrid on July 31, 2019. In the agreement, I purchased a remote starter for $700 which was to include a Compustar 2-Way Remote Starter Prime T10 with the MyStart App. I sent these exact specifications to Scott Dobbin (salesperson) in an email. I asked that he confirm these were the exact items that would be installed in the car upon delivery. He did confirm it in an email dated July 14 th. When I picked up the car, there was no remote. They said it was not possible on my hybrid and when it was available, they would 'make things right'. I believed them and took possession of the car. I returned on two different occasions for oil changes and on each occasion, I followed up with the Parts manager about the remote. On both occasions, I was told they would look into it. After 7 months, I figured I had to take things into my own hands. I called Mass Electronics. Andrew, the customer service representative was exceptional. He looked up my installation and explained to me that when the original installation was made, the Compustar 2-Way Remote was available and could have been installed. I then called Kitchener Hyundai to have the remote only to find-out they would not honour their written agreement and would provide a lesser remote. They had my money and nothing to lose at this point. I have to point out that Mass Electronics stepped up and provided and installed the remote at no additional cost. To this day, Kitchener Hyundai accepts no responsibility for not clarifying the installation with Mass Electronics nor not 'making things right'. I will never step foot into their dealership for any oil changes or services again. I am a firm believer of 'if you give your word, you should own up to it'.
I just bought my third Hyundai, an Elantra through Jerwyn at Kitchener Hyundai.
. My first two vehicles were Accents and I was happy with that model but this time I went a little larger yet it is still very easy to handle and cost efficient. I was able to get 0% financing and a great warranty. I highly recommend Jerwyn as a sales rep. He went out of his way to make my buying experience a pleasant one by answering all my questions and following up to make sure all was well.
Rather well, the salesman was nice and understanding. Made for a hard bargain but gave us a fair price at the end. Overall I would recommend that dealership for futur buying.
Very good ! Tucson ! Great dealership
Bought 2017 Hyundai Sante Fe, from Courtney, she was excellent ,got us good deal,explained every detail about car features, and followed up by calling to see if we were satisfied. Would recommend sales person and dealership to anyone who was looking for a car and good care , Excellent
We recently bought our first new car in several years and the experience at Kitchener Hyundai could not have been better. Andrew Kim explained everything so well and had the patience to answer all my questions, which were plentiful. Overall, I would rate this experience a ten plus.
I was very impressed with how my wife and I were treated by the sales manager Paul Garcia. He was flexible around our meeting times and cleared up any issues I presented to him. He was well informed and treated us with respect. I never felt that he was trying to get us to where he wanted us to go, rather that he worked with us to get to where we wanted to go. The meeting with the Financial Services Manager was less comfortable. I felt that he was rushing to get through the process and at one point my wife was upset by what was presented to us. He said that his partner was away on holidays and he was swamped with work. That certainly did not make us feel as though our priorities were that important. He also failed to give us a call to say that we had been approved for our loan, instead I had to call him to get the information. Our overall impression of the dealership would be rated as an 8 out 10 at this point.
Every one very courteous & professional as well as helpful in making the sale. Was disappointed that I was not informed the vehicle had two accident claims until after the purchase when I received the retail sellers disclosure statement.
When we were looking for a vehicle we talked with Kevin Clark who was super friendly and knowledgeable. He answered all our questions and was great with follow up. He provided an easy car shopping experience and didn't pressure us to buy. Great service all around.
Highly recommend going In and talking to Scott! He was very relaxed but extremely knowledgeable.
Never once made me feel like he was selling me a car as opposed to letting me tell him what I want and then filling in the blanks! If Scott is still there in a few years down the road I will be back to buy another car from him!
Thank you Kitchener Hyundai!
I just wanted to leave a review about my experience, as it was a breath of fresh air. The sales person that was helping me, was named Kevin. He really made me feel like he was there for me, and not just to sell me a car. He was very knowledgeable on all the vehicles there, and directed me towards vehicles that met my needs. If you are interested in getting a new vehicle, definitely go see Kevin, for a pleasant shopping experience.
Amazing staff! Jovica is great! Charming, knowledgeable and helpful. He really tries to make his customers happy and we walked away satisfied. He was very patient with our family and we appreciated that so much. If you need to get a new car go see him, he will help
you make the best choice.
It was great experience while doing a purchase of my new care here. The staff were really friendly and seemed to love their work. Our dealer Mr. Jerwyn was super supportive and friendly dealer I have ever met.
I had an issue with them that caused me to lose my trust in their service department. 5 yrs later I decide to post a one star review. Within 3 hours the sales manager calls to discuss the issue. Had I called immediately I'm sure that I would've had this dealt with to my satisfaction. Although the issue was something too big for me to give them a full 5 stars, I'm confident that it was a one time issue and Chris Brading has worked incredibly hard to make sure I'm a satisfied customer.
Sold me a car with a bad transmission, then told me I just didn't know how to drive.
13 days later there's a 92 item RECALL on the vehicle addressing the transmission and ecu... guess I knew how to drive they just need better cars. Then did a 1000$ brake job on the car at less then 40k on the vehicle without asking they just handed me the bill like 'surprise' they also broke the front windshield during service and said it was already broken. All in I'd just avoid this dealer and their neighbors as they are all the same ownership.
The service department staff were fantastic - even at 7:30am on New Year’s Eve! Everyone was extremely pleasant to deal with, really going above and beyond and giving great customer service. A special mention also goes out to Brad, my shuttle driver. He got me to and from work safely and in a timely manner and more importantly, made the drive fun! Big thanks to Kitchener Hyundai!
I am extremely happy with my experience with Kitchener Hyundai, and recommend them to anyone currently looking for a vehicle. The staff I dealt with; Ryan & Mikki, were very friendly, took a great deal of time with me analyzing different scenarios and provided foresight about future implications of current decisions. I found them to be very transparent about the pros and cons of all the available options and showed great patience as I worked through my decision making process.
Service with a smile! They do a great job with regular maintenance and also when troubleshooting is required. And I appreciate the shuttle service.
The experience was great.
The showroom is very nice, people are friendly and nice.
Demarquis and Alyssa were very nice and help me explore all options. They went the extra mile to help me figure it out the best deal for me.
I will 110% recommend them!!!
Also I will buy my next Hyundai with them.
Overall a great experience I would recommend to anyone.
Amazing service as always. I had a leak in one of my tires and they were able to squeeze me in last second and take care of the issue quickly. Thanks to Chris, Jay, and Brittany!!
Parts department is A1!
Went in looking for rims for my Kia Rio and the 2 gentlemen in parts were so helpful. They went as far as to Google if my bolt pattern was the same as the Hyundai Accent. I wouldn't have expected them to go out of their way to help me considering I don't own a Hyundai but I was pleasantly surprised!
Kevin Clark was a great sales representative making sure I knew how all the elements and features of the car worked, I would recommend him highly
Thank you Kevin my grandsons and I enjoyed our purchase experience.
Also a thank you to Vince in the finance department a smooth transition.
Janice L Lewis Trinchi
Love the place...... ALL the staffers are welcoming and helpful and I keep going back.... keep up the awesome job! Do I get a discount now?
I wish I can put a five stars but unfortunately we are experiencing some challenges that I’m sure we can overcome. I finally was able to get my vehicle serviced but I had to show up and talk directly to the service manager in order to do so. Keep up the good work we do enjoy our vehicle.
Highly recommend Kitchener Hyundai for a new or pre-owned vehicle. I got a great price on a great used vehicle. The service was excellent and everything looked after in a very fast but professional manner. Thank you Kitchener Hyundai :)
The sales team here is fantastic! A friend of mine referred me to Claudio, and he set me up with Will as a sales rep. Will was very informative and not too pushy with the process. He made it less of a chore to go buy a new vehicle. All said and done, I pick up my 2020 Elantra Preferred this week! I'm from out of town, but I'll definitely be referring my friends and family to Kitchener Hyundai!
I brought my car in for some work on a recall. The people at Hyundai were friendly but I feel they were not entirely honest. When I picked up my car, I was told the front mats had been vacuumed. This is a nice thing to include, however it was actually NOT done, though a sticker saying it was, was put on my receipt.
The invoice also stated that I had been informed of tire feathering noticed and declined an alignment, however this was also not related to me. It just doesn't instill confidence in a customer when things that are said to be done are not actually done.
Loving our Hyundai Tuscon!
Thank you David for being so patient and caring about our adventure. You have been wonderful through the whole process. We have enjoyed meeting you and thankful you were our salesperson. You did a great job and we appreciated that. Thanks again for all the help and getting us exactly what we want! Your the best!!!
Kim and Jr.
Went in for a quick recall check and to change some back lights, when I got to Kitchener Hyundai they were there to greet me at 7:45am. Had a shuttle ready to go for me and then had the shuttle ready to pick me up at the end of the day. Very professional service and ready to do business with them again and again even though they were not the dealership that me my car they will have my business from here on out.
Thank you Kitchener Hyundai for being amazing.
- Michael Matura
Went in today and had the best experience in a car dealership ever. Everyone was helpful and friendly and not pushy. Dealt with Kevin, Chris and Nikki and came out with a new car and new good friends. Highly recommend these guys if u want good prices and hassle free car shopping and ppl who take the time to listen to you and answer all questions. Cheers guys and thank you for everything
I love my Santa Fe!
Thank you Kitchener Hyundai for such a great experience buying my first Hyundai. I love it. Drives great and perfect size for my family (can't believe I got two kids bikes in the back and all our luggage!). The entire team from test drive to financing was so helpful and patient with me. Thanks again!
Got great customer service. Vince in Finance worked wonders to get the best rates on the financing. Kevin in Sales was great, put me at ease right away when I was in a tough situation situation to find a car.
Thanks again!
I just recently purchased a 2019 Hyundai Sonata from the Kitchener dealership. I'm a long time Hyundai customer, but this was my first time at this dealership as I am new to the area. Kevin, Chris and Vince were a pleasure to deal all very thoughtful and professional. I'm very happy with my purchase and the price and terms of the deal. Thanks to all for making this a great experience!
Top notch customer service for a top notch product. My Equus purchase was facilitated efficiently and everyone involved at the dealership was very accommodating to my tight schedule and many questions. Highly recommended.
I was absolutely impressed with Kitchener Hyundai from the time I walked through the door and through the whole process of buying my new car I received excellent service and professionalism from all their staff. They went beyond my expectation to not only to meet my need as a customer they also offered me a newer car to meet my budget and the colour that I wanted. I love my 2020 Hyundai Elantra! Thank you Kitchener Hyundai
Service Dept took time to explain the service & repairs ensuring I understood exactly what was being done, & why. They were accurate in the amount of time I would be waiting for my vehicle. Cost of service & repairs was as they said. I'm very happy & satisfied with the service I receive from my dealership (Kitchener Hyundai).
Jan 31, 2019
Bad luck on my part. Cold weather beat my car battery down (only after 7 years). I was able to get a last minute appointment (amongst the many others in same predicament). I didn't have to wait long, in & out quickly. Thank you Kitchener Hyundai.
July 09,2019
I have always been happy with Kitchener Hyundai. They always do their utmost to ensure the best possible service. So much so I bought my 3rd Hyundai vehicle (my 2nd Tuscon) from them. I'm very satisfied with my decisions to stay. Thank you Kitchener Hyundai.
I was mislead on the repair that was to be done today. Perhaps I was at fault for not insisting the service person confirm the store had the part. I told him what it was and assumed when we made the appointment for today that it would be resolved. The software upgrade was done but the warranty repair was not. Instead I was give a $500 recommended work to get done. I am very disappointed. This is why I get my car serviced elsewhere. No laundry list after warranty work.
I very much like the people at the dealership but not every service experience has made sense to me. I have had a rear end replacement and a blown engine on my last two cars from Alpine. Great deals allow me to continue to drive. My wife had to buy this one since I didn't qualify for financing. Your people helped us get it done in the end. Thanks for that.
Terry Banks. Not Linda Banks.
For summer tire change,$40
Balance 4 tires $44+$6
Wheel alignment $120
Winter tires storage $80
Ball joint $51
Take a wild Guess how much they charged me for labour.....$456
And yet parts amount is $58.15
I have never thought the same place I brought my car from Will rip me off this way
I did some quick research n called in two mechanics n the price they quoted me wasn’t even half of that
I paid $585.82
For three things
I am kind of between 4 and 5 stars here!? Below is my story
This was my first time ever being to Kitchener Hyundai. My car towed there for a strange cracking sound. Next morning I got a call that my car needed springs and rods change and would be fixed by next day. Next morning I got a call that I can pick up my car but it needs to be called in again. They had changed the springs but could not fix rods because Hyundai sent them wrong parts!
They sent me a shuttle car to pick me up from my home and the driver (Jim) was very nice and friendly person.
When I got into the service department the service adviser (Brittany) that had spoken to me over the phone was not there and the young woman who was at the desk didn't know anything about my car and could not tell me when the rods will be ready. She didn't treat me as a valued customer and was trying to swipe my card and say goodbye! When I asked where my car was parked, she didn't even bother coming out and said it is somewhere around the building and I'd be able to find it! This is not what I had experienced before at Cambridge Hyundai that I have always received service from. They always step out of the shop to show where the car is parked and always talk to you like a friend not just some customer.
Again, this was mixed experience and if it was not for the last part I would definitely say 5 stars firm but then the last moment disappointed me.
I have been a long time customer with Kitchener Hyundai since my very first car purchase in 2006. Chris and the service team have always taken great care of my vehicle. They have my complete trust that their care, expertise, and attention to detail keeps my vehicle safe for my family and others on the road. I wouldn’t take my car anywhere else! I would highly recommend their service department.
Contacted several times about a used vehicle they have had for quite awhile. Left messages with all of my information. No response via telephone. Followed up with an email.. was told to email my information to them regarding my trade in, even though I had described it in extreme detail over the phone twice. Had several questions about the vehicle I was interested in (live a long ways away)
No customer service at all. I understand people can be busy, but why is it so difficult to call someone back the following day? I just want to buy a car, I would have come in and written a cheque.... guess my money's no good here...
Since this review-sales person has followed up with emails saying that they can't commit to a trade in number without seeing the vehicle. I never suggested that anyone would committing to anything. I simply wanted to discuss the deal before driving several hours. Such a simple concept made complicated for absolutely no reason.
I have had nothing but a wonderful experience at Kitchener Hyundai! Probably the best customer service and friendliest staff. Finding my new car was such a breeze and a very pleasant experience. Maddie Houm was so approachable and could answer all of my questions about every vehicle efficiently and with expertise. No other dealership comes close, thank you so much!!
What was supposed to take an hour or longer only took them a half hour to do it. They know what they are doing if you being in the right vehicle brand and the issue(s). They will take care of it as fast as possible. They did a quick and fantastic job.
Got my car serviced here recently and the experience was great. Chris helped me out and went out of his way to make sure I was well looked after. Would definitely recommend this dealership!
Maddie was really nice and welcoming when I went in to test drive a Santa Fe. She’s the best car salesperson that I’ve experienced. She’s wasn’t pushy at all, which I really respect. Thanks for a good experience Maddie! I’ll be back for sure.
Great place to buy a car or get yours serviced! Fairly priced cars. Also, I found the team polite and happy to help answer my questions. Thanks a ton Chris!
Had an amazing experience here. The staff was super friendly and helpful! In particular our saleswoman Sonam did an amazing job and made us feel very welcome and comfortable! Kept us well informed throughout the entire process.
Called in for Service. Nobody answered the phone the first 5 times I called, just rang continuously until a non-descriptive voicemail. Once finally contacting someone, I was transferred to someone that just hung up the call. I decided to call Sales instead of Service, of course, the phone was picked up immediately. I was advised the Service department is to busy to pick up the phone. Customer Service was horrible to say the least. I decided to call Cambridge Hyundai, phone was picked up immediately, service appointment was booked and in less than 5 minutes. It is bad business practice to put resources towards new sales and not care about your current customers. I advised Cambridge Hyundai of my experience and was not surprised to know that several others have reported the same experience. Take your hard earned dollars somewhere they're valued. When I purchase a new vehicle next year, I am sure it will not be here.
A fantastic business that makes customers feel like family!!!
To DeMarquis, Claudio and the rest of the Kitchener Hyundai team we would like to thank you for all of your help with securing our purchase. We simply enjoyed the flawless experience which felt no different than sitting around with family and chatting. The bonus.....we drove away in a beautiful vehicle provided by our host...Kitchener Hyundai!!
Thanks again,
Tim and Sue
I had my winter tires taken off and summer tires installed with an oil change. The appointment process was easy and efficient and they had me in and out of there in no time. Thanks for the hard work and consistency over the years!!
This dealership has been great, especially service! The department is proactive and transparent when I visit for maintenance. Everyone, from advisors to management, have been a pleasure to deal with. Additionally, their extended hours are a huge bonus. I am new to the Hyundai world and so far so good !
Every time I go to Kitchener Hyundai it is a fantastic experience. All the staff is friendly and well knowledgeable about the Hyundai product. It makes me comfortable that there is a dealership that will take care of me and all my needs for my vehicle as this is what transports my child that means the world to me. Thank you very much Kitchener Hyundai staff for making it my one stop shop for all my piece of mind and reliability on my vehicle.
I was dealt in a most professional way. Kevin, the sales representative took us out on a test drive and briefed us in detail about all the features of the car. Before visiting Kitchener Hyundai, I was a bit confused about which car should I buy but thanks to Kevin and the rest of the team I found the one most suited for me and my family. Sales manager agreed to our proposal and I was delivered my first car in less than a week. Quality services provided to me by Kitchener Hyundai made me write my first comments on google. Great job guys.
I came in to look at buying a new Hyundai Accent Hatchback. The sales consultant who helped me was Linda Bahar. She spent nearly three hours with me going over everything, making sure I was aware of all the features of the car, and providing me with several options for financing. During the test drive, she drove the car first to show me a few things I wouldn't have noticed for myself, like how tight the turns are, and how quickly the car can come to a full stop. She was absolutely spectacular and made me feel completely confident in buying my first brand new car, and the type of service I can expect to receive from this dealership in the future. This was a great experience.
Great service! Ezel was great to deal with, never felt rushed and he spent lots of time on the test drive and pick up on the features. Would definitely recommend, plus I love my new wheels!
Chris Brading and the whole team at Kitchener Hyundai are AMAZING! Bought my very first car from Chris, two years ago and have been going back ever since for my maintenance and visits with the guys! Great team! Chris really helped me determine what was feasible for my budget and met all my needs. Never thought I'd walk away with a brand new Veloster! 5 stars all around!
Leased my 2015 Hyundai sonata from the manager and could not ask for better service, everything was explained thoroughly and made sure that my needs were met in a timely manner. I'd recommend anyone to this dealership if you are looking for great customer service. I am a sales rep at Kitchener Hyundai and I did Lease a vehicle.
Marc was very friendly and helpful. I also purchased the premium mats for my Elantra GT and the gentleman in parts was also great. They also put on my mats during my oil change so I didn't have to. Seemed very busy but staff were calm, courteous and professional. A+ job.