Had an issue with our key fobs and my husband took our extended warranty paperwork into the dealership. He explained what was wrong and said we had an extended warranty . The employee at the front desk took our warranty paperwork to someone else in the dealership and came back and said it was covered so they would order the part needed. The vehicle went in to be fixed, one employee said there was a charge and another said it was under warranty. We didn’t get charged but 2 weeks later got a call asking that we bring in our warranty paperwork again as the warranty claim was denied. I took the paperwork in only to have the gentleman who looks after warranty claims read from my own paperwork exactly what is cover and then to point out on his paperwork that the part wasn’t covered. I took time off work only to be insulted and humiliated, as I’m an educated individual who is quite capable of reading a warranty document. I explained that neither my husband or I said it was covered, but 2 different personal from the dealership had said it was covered. I was upset and told him I would pay the bill and he said they would take care of it this time, implying that my husband and I routinely try to get non warranty services covered without paying. I have never been treated so poorly at the dealership. After 17 years and 4 new vehicles, I will never go to the dealership again.
I have never had a problem with this dealership, in fact I have purchased two vehicles from them. I am very happy with my service appointments and the staff, from sales to service has always been very friendly and accommodating. I would recommend this dealership to anyone who should ask
So I just had an amazing conversation with Rob. I'm looking for a vehicle and through his direction I was able to nail down a good choice. I'm a bit clueless with car stuff and Rob was able to answer all of my thousand questions thoroughly and to completely, and he even taught me a couple things about car buying. Thank you Rob. It's people like him whom the world needs more of. I will certainly be sending all my friends and family your way when they need a vehicle.
I went to Kingston Hyundai on Saturday, October 2/21, in need of a new vehicle. Rob in sales met me at the door, and after 3 test drives I chose my new Hyundai! The service was professional, and friendly, and super easy. I would recommend going there for certain!! I was treated with respect, and the environment there is relaxed, clean, and friendly. Thursday October 7/21, my car was spotless and ready for pick up. Kyle in finance handle the paperwork with ease, and within no time I was off in my new wheels!! Going back for services on my vehicle when needed! Thanks Hyundai and staff!!
Kevin my sales advisor was patient to show me several cars until we found the one I really like. He know the business! He is awesome! The financial assistance was great, cant compliant she assisted all the way explaining everything really well and clear. Great experience @ Kingston Hyundai!
Service department had no desire to see to inspecting why my rear license plate bracket had failed in a 2017 Tuscon. I suspect cheap engineering, waiting until the weekend when I'll have time to pull the interior trim apart to see how it was put together. (Fun)
No worries guys, it's not as if we use our cars to put food on the table! In the meanwhile it will remain a perfectly acceptable practice to laugh at customers. We'll just figure out how to make maintenance issues convenient for you.
I walked in and asked for a test drive, the sales person who was assigned to me did not even bother to come with in and show me how to use all the features of the car. He didn't even make much effort in assisting me. I am buying a Palisade Ultimate Calligraphy which is a luxury car and the service was not even matched up.
I could not have asked for better service from this dealership , Kevin Fair was knowledgeable and very patient with me, and I loved his no pressure approach, he seemed genuinely happy for me when I FINALLY made a decision. Marlene in the finance dept was also very friendly, approachable and knowledgeable, she was also a great sales person, I purchased all the extras she recommended, to protect my new vehicle, I will be purchasing my next vehicle from this location as well, although with all my protection won’t be for some time yet
Hands down the best service I have ever received from a car dealership. I have had very poor experiences in the past at other dealerships and this experience was something completely different! Everyone was very inviting, friendly and honest. We love our new vehicle and would definitely recommend.
From the reviews I've read, I don't seem to be the only one that thinks so highly of our Kingston Hyundai dealership. From the outside, it's in a great location. The new renovations and large lot give it a clean, contemporary, welcoming feel. On the inside, you are greeted by a very inviting lounge area and friendly staff.
I've only had my 2022 Tucson Ultimate Hybrid for one week now but the entire purchase experience has been excellent! The whole team was a pleasure to deal with but I'd like to make particular mention of Grahame White from the sales department, who I was lucky enough to have look after me. I'm the kind of guy that probably asks more questions and does more research than the average bear and he was right there every step of the way.
From several initial test drives trying to decide between the Santa Fe and the Tucson, to investigating the the seemingly endless choice of trim options and specs, Grahame was always professional and got back to me promptly with any questions I had. I eventually ended up ordering the Tucson from the factory in Korea in order to get the Hybrid in the trim and colour combination I wanted and Grahame kept me informed as to it's arrival date at the dealership. It actually came in early but I was selling my old vehicle privately and Grahame and the dealership kindly afforded me extra time before I took possession of the Tucson.
Upon arrival, the vehicle was exactly as ordered and was immaculate inside and out. I appreciated the fact the gas tank was full and the first maintenance check was complimentary. These little things mean a lot and usually give a pretty good indication of what's to come. Some of the accessories I have ordered (floor mats, etc) are on back order due to Covid, but again Grahame has kept me in the loop, which I very much appreciate.
On purchase day, the operation was seamless, thanks to Grahame and Chris in finance. Grahame has already provided two tutorials (over three hours) on the vehicle's technology etc, taking all the time necessary to make sure I had all my questions answered and was comfortable in the vehicle.
Moving forward, I'll be bringing my vehicle in for servicing to a dealership that has, at least to this point, exceeded my expectations. Thanks once again to Grahame and the entire team at Kingston Hyundai.
I received exceptionally good service from Barbara when my Hyundai Ioniq had an emergency breakdown in Kingston. My wife and I were travelling to Kingston from Toronto during Canada Day and my car shut down and wouldn't turn on. Barbara was very nice and provided us with many updates as they were troubleshooting the issue. The service department even helped stay overtime to try and diagnose the issue. Unfortunately they could not figure out the problem before closing. Barbara helped us with a loaner vehicle so we can return home safely. Thank you very much for your exceptional service and helping us during this stressful time.
Take you for every cent they can. Tell you get a 5 year warrenty but you only get 3 years. Do not recommend!!
These guys were great, helped me out of a tight spot, very quick and easy service. Was able to have multiple things in my car fixed in under an hour with no appointment. Very very helpful
We had excellent customer service at Hyundai Kingston. It was a pleasure dealing with our sales person Grahame White, the sales manager Mike Sinclair and Marlen in Finance. They made the whole experience of trading in our vehicle and purchasing a Santa Fe very easy.
Bought my first Hyundai Tucson here in 2014. Excellent salesman, excellent service, and they treat you with total respect. From the owner, right down to the service tech's they all say hello! Love this place. I tried Belleville Hyundai when I bought my first Hyundai in 2002, they suck!!! Double booked at the service desk, unfriendly, and they did a sub-frame recall on my Sonata and forgot to screw it in!!! Kingston Hyundai fixed it right up. Also, took my Sonata in for service elsewhere and Belleville Hyundai had used a "zip tie" to secure a filter that had a protective cover with a screw!! Take my advice, Stick with Hyundai Kingston. I plan on buying my next Tucson there! As mentioned in this post, just purchased a new 2017 Santa Fe Sport. Amazing people from Mike A the salesman, to Marlene in Finance to the Manager AND of course Service. I deal with Barb and she makes you feel like "family". I'd give Kingston Hyundai 10 stars, but only 5 are allowed here :). I drive from Belleville, just to deal with Hyundai Kingston!!
The process was easy and professional! Everyone wa swelcoming and very helpful. I am so happy with my new car! Grahame White was excellent to work with, as well as Marlene in Financing.
Since moving to the Kingston area, I have been happy with the service from this dealership for both of our older Hyundai vehicles.
Most of my dealings have been with Mike in the Service Dept. He is professional, has a welcoming presence, and provides good communication and support. Your customer service is appreciated! Keep up the good work!
On January 27, I went in for an oil change and was quite happy with the covid 19 concerns and procedures.
The gentleman Vince served me and looked after all my concerns and needs in a quick and pleasant manner.
When the work was finished , he covered all they had done to the car and I left feeling good about the dealership and how I was treated.
I think when some one does their job well they should hear about it
Wayne
I've been an active consecutive very satisfied customer for the past 14 1/2 years. The sales and service teams have been excellent from the purchase to service experiences. Thank you and keep up the great work.
A very positive experience. Very attentive sales team; all options and costs clearly laid out with absolutely no pressure to include any additional features or services. I was treated with respect and consideration. I highly recommend this team!
Thanks to Mike in Service Dept for backing up the promise made by a former salesman two years ago. He took care of a small problem for me which, based on principle, would have me shopping somewhere else for my next car if the dealership had not come through. Rest assured, based on Mike's efforts and management's agreement, I will be purchasing another vehicle from Kingston Hyundai.
Great customer service, Instant response to customer with very polite verbal communication and top service.
Purchasing a car here - especially with salesman Mike Sinclair, is definitely a pleasure - we've bought 2 vehicles thru him - no high pressure tactics and he's very informative and accommodating. Even scheduling service appointments with Kingston Hyundai is fine. However, dealing with the females that handle the payments of automotive service appointments are totally a different story - ranging from no customer service to poor or even rude customer service. Very frustrating when you are forced to deal with individuals that are clearly is in the wrong profession.
I didn’t end up purchasing from them, but I had a great shopping experience on my vehicle search! My sales rep Mike A was great, answered all my questions quickly and was very easy to deal with!
Kingston Hyundai has one of the best service departments I have experienced and I felt they should be acknowledged for that.
I purchased my Uber-Mobile at this location from Chris M. He was very pleasant to deal with and had made sure to go over all the details for the features of my new vehicle before I actually took possession of it. Also he was nice enough to throw in 3 months of free satellite radio which was great! I would recommend the store to anyone who is looking for a Hyandai and is looking forward to enjoying a truly unique car buying experience.
Awesome sales people! More than helpful and no hard pressure sales. Thank you Kevin Fair.
My wife and I both have Hyundai products and always satisfied with the service we receive at Kingston Hyundai.
My fiancé and I just purchased our brand new 2019 Hyundai Tucson and we absolutely LOVE IT! We couldn’t have asked for a better buying experience! Chris M was courteous, knowledgeable, patient and most importantly, we felt 0 pressure from him! Thanks again for the amazing service, and finding us the perfect vehicle for our family! We would highly recommend Kingston Hyundai!
I would recommend Kingston Hyundai to all my family and friends! The staff is so friendly and very helpful and informative about the vehicles. A big thanks to Chris M. For helping me out with my purchase and making sure I knew everything about the vehicle. I wasn’t rushed or pushed into buying anything, and overall had a great experience!
Bought a used car at Kingston Hyundai today they treated me like I bought a brand new car with them, I’m so impressed. Very nice service
Chris Milner is a great sales no push, no rush and he likes to say a joke that I didn't get it sometimes, you are good Chris!
I was recently in an accident, so I had to make an unexpected purchase, which was very overwhelming. I had went to a few other dealerships and they were no where near as pleasant as everyone I worked with at Hyundai. What an absolute pleasure to purchase here! From start to finish it was just an all around great experience. I worked with Chris M. whom I would highly recommend to any friend, family or stranger on the street! He was extremely knowledgeable, and helped find the perfect fit for me. I could not love my new vehicle more, and I look forward to returning in the future to this amazing dealership, that clearly cares for their customers.
Thank you for making this experience a pleasant one, during a very overwhelming time!
"You guys are really nice people!" Store with elegant design & decor, nice & friendly people, fast & professional repair. Best experience, highly recommended!
Ben at Hyundai was great to deal with and super nice! Car shopping is never easy, there are so many things to consider and to make sure you find out about. Ben made this process so easy and was extremely personable throughout! I am excited to join the Kingston Hyundai Family and deal with a dealership/service department that cares about their customers! Thank you Ben!
Was on the way through Kingston and the 12V plugs in the car stopped working, I figured it was a fuse and just happened to pass by KH and decided to stop in, mostly to just pop the hood and figure out what to do.
I couldn't figure it out myself easily so asked for some help. They were excellent and I'm grateful, so thank you Kingston Hyundai service dept!
Had a great experience shopping for my first new car at Kingston Hyundai! Chris Milner was extremely helpful and patient during my search for the perfect Kona 🚗
I just purchased my Palisade 2020 from Kingston Hyundai, the people that work there are a amazing, A Special thanks to Kevin Fair that helped me. I would recommend Kingston Hyundai any day.
❤I love my Palisade❤
Great place to get an oil change. When they forget to tighten a drain plug and it falls out while driving leaking oil everywhere and causing the engine to be wrecked, they will blame it on faulty parts. It might get put through warranty if you drive a certain model of vehicle so that’s good for the dealership, but not good for Hyundai Auto Canada. How does the guy who did the oil change still have a job there?
Great staff. Very friendly and knowledgeable. Over all a good experience
Great service the other day. Car cleaner than when Ieft it there. Ready when I came back for it. Friendly courteous staff.
Dealership looks great, having the recent renovations completed.
The staff are always smiling, and happy to be at work!
Had an 8:00 AM appointment and dropped the keys off at 7:50 AM. No feedback provided by Service Advisor and when I checked with him at 9:30 AM he advised that it would be 5 to 10 minutes. At 10:05 I sought an update.This was not an enjoyable experience with the service department that is less than forthcoming with info for the customer.
I have always been quite satisfied with my interactions with Kingston Hyundai.
I have purchased 3 vehicles though Michael Abercrombie and I would certainly recommend him to friends and family.
I have always found the service department personnel pleasant to deal with.
Chris Milner and the team at Kingston Hyundai are setting a high standard for the modern dealership experience: professional, attentive, thoughtful and consultative. Despite leaning towards a CR-V initially, Chris' suggestion to test drive the Santa Fe was exactly what I needed to change my mind. With ample time to decide and no sales pressure to purchase, the decision was easy. Excellent experience from start to finish.
What a fantastic experience I had at Kingston Hyundai. I had been looking for a specific automobile for a few months and finally found one here. I had previously owned a Hyundai and was looking to upgrade. I showed up at the Kingston Hyundai dealership with the make and model i was looking for and from the time I stepped into the dealership until the time I picked up my vehicle, I felt like a king. Everything that I requested and needed from my Vehicle, Chris (sales rep), Marlene (Finance) and Al Shop Manager, went above and beyond to make sure I got it. I could not be more thrilled with my vehicle and I would not shop anywhere else. Great job guys. Your dedication to your customers and detail of the business and your vehicles is outstanding. Thank you for taking the time with me and showing me that you really care about your customers. The effort that you guys provided, not a lot of places do now a days. Hyundai is very lucky to have you guys. I really look forward to servicing my vehicle with you guys knowing it is in great hands. I will be sharing my amazing experience with everyone I know. Thanks again guys.
Previously always bought Honda vehicles but they had nothing in our price range this time round. Hyundai had just the vehicle that suited our needs (Hyundai Elantra Tourer - sadly discontinued model). Little nervous but after couple years it's working well and the service at the garage is efficient, friendly and courteous. As of now would certainly be happy to buy from them again.
I baught my third new car from the compony and it was an awesome experience. They are knowlegable and perfessional. I recommend them to anyone looking to buy a new car or used.I never had an issue with getting work done.
Overall OK. friendly staff.
Took my car there over starting problem under warranty 3-4 times they could not figure out what was wrong tried different things but no success!
AVOID their maintenance schedule stick to your owners manual. I took the car there assuming they would do the required maintenance service. They charged me almost 600 for one the services, it would have been ok if they actually did what they were supposed to do, they did not change the spark plugs and a couple of other things required in the owners manual. This ended up costing me later to replace the plugs and of course to tow my car to the shop!!!?
Later that I checked, they had charged me for AC service almost 200$ while my car does not have air conditioning !!!?
Do Not Trust their made up maintenance schedule ask them to do exactly what is required in the owners manual and double check if they actually did those.
Our car broke down in bad weather as we were leaving Kingston.
We came into the store the following morning, unannounced, with no appointment, and a big backlog of booked appointments. But they fitted us in, fixed the problem, with a much smaller bill than I expected, and we were on our way. I was amazed that they actually seemed to be trying to be helpful. It's not too much to say that they renewed my faith in how businesses can treat their clients.
Great buying experience!