I’ve bought new Hyundai Santa Fee top model from Performance in St Catharines in May 2020 for unbelievable price.I was dealing with Mary,she was very professional and delivered car to my house on time.I ve bought 4 cars from dealership and next time I will go there again.
It was recently time to purchase a new car. I looked at various makes and models and realized a Hyundai Elantra Sport ticked all the boxes. After test-driving one at a local to me dealership and getting a price it was time to shop around. I contacted Hamilton Hyundai inquiring about a price on said car.
I received an email reply from Chandler, one of the sales consultants that he would try his best to get me a deal I was happy with. He also asked a few questions in a follow-up phone call asking me how far away I lived and if I had included all the accessories I desired. He even had checked to make sure the car was still available in the color I desired. I was happy with the price and after driving one hour from home was greeted with a salesman that wrote up the offer at the price just as he promised and in a short time returned to congratulate me on the purchase of my new car.
I was then introduced to Inara, the financial services manager who walked me through every detail in regards to additional warranty, insurance on the loan and made sure I knew what I needed to bring with me at time of delivery.
Delivery day arrives and all the financials are taken care of quickly by Inara, despite my earlier than agreed upon arrival for delivery. Chandler wasn't due in until later, but Colin whom I had met during the sale negotiation took the time to explain every feature on the car.
The staff has a checklist of things that they make sure they cover during the delivery process which would make a fighter pilot or Formula One chief mechanic proud, as Hamilton Hyundai is customer service focused.
Once my license plates were installed, I sat in a car I was now familiar with, adjusted everything to my liking, let the engine come up to operating temperature, turned the radio to Q 107 to hear Mick Jagger proclaim that he couldn't get no satisfaction. Maybe he should have shopped at Hamilton Hyundai. I sure got some satisfaction.
The rep was very nice and gave us all the info we needed.
Great service,good price.
A very positive experience with salesman Rob. I would recommend this dealership.
service is superb had mercedes cars and hyundai service superior and a whole lot cheaper plus they dont try to misguide you like benz on ove rservicing car
I was looking for a good deal on a Santa Fe Sport. The salesman was very informative about the vehicle and spent a lot of time with me on multiple test drives as well as calculating the final price of the vehicle and my payment options. In the end I got a great deal the Sante Fe Sport with the premium package. I would highly recommend this dealership to anyone shopping for a new car.
Just bought an Ioniq from this dealer. Wonderful service from Chandler. Loving the new car!
The part and service area is my beyond imagination. The service i receive today was above and beyond. I have no words to say thanks to Angelo Russo. Today i went for some noise and they just repaired it without me being realised. This dealership needs guys like him. I am totally thankful for appreciating warranty and helping me in avoiding unnecessary undue repairing costs. Job well done Sir.Thanks Hyundai..Thanks Hamilton Hyundai
Went to the service building (new building) for a warranty check. Following Covid-19 protocol and great service as always.
Kudos guys!
On Tuesday I first contacted this location through their website asking to test drive a vehicle. Very quickly I received a phone call to set up a time which was impressive with their turnaround time. However, the phone call was not as great. The gentleman I spoke to was very brass and not helpful once I told him I could not make it in that evening before their closing time due to my work schedule. Alternatively the next couple of evenings didn't work well for me, so I said Friday after work I could come by after 3 or anytime Saturday. The gentleman was very abrupt when he continued to say, you can but who knows if the car will still be here. Which is fine to say in other words and not with his tone. This evening I decided to stop by after work to see if someone was available to show me the vehicle and take it for a drive. When I arrived someone quickly came to greet me and asked what I was looking for. I gave him the description of the vehicle I found on their site and said I was interested in taking it for a test drive. He pointed me in the right direction and said he would get someone to come help. Someone came within a reasonable amount of time and I pointed out the vehicle I was interested in. The vehicle has keyless entry that did not work so he used the key to open it. Upon entry of the vehicle it was easy to tell the battery was dead as none of locks worked, and once we tried to start the vehicle it would not turn over. He then proceeded to say the battery must be dead, and when I asked him how long the vehicle had been sitting at the lot he said it had not been driven in a week. I expressed my concern with a car sitting for a week and the battery being completely dead. He then tried to tell me that was normal for a vehicle. Which was very concerning to hear that as vehicle batteries should be able to sit longer than a week without any use and not it drain completely. He then proceeded to try to boost the vehicle and had no luck. I expressed to him that I was no longer interested in the vehicle if a boost could not turn it over despite the vehicle only being 4 years old and under 100000km. He did not at any point apologize for the inconvenience or offer to show me alternative vehicles similar. As someone who comes from sales I expect someone to ask what I was looking for in a vehicle and be shown alternatives when what I was looking for fell short of expectations. The experience was very disappointing and I left. I don't think I will be continuing my search for newer vehicle with this location.
My sales team Gabe and Colin were awesome, they were very fair with the pricing and didn't try to oversell me on the car i should buy...I ended up with exactly what i was looking for in a vehicle. I would definitely recommend Hamilton Hyundai.
Angelo in service and team are always friendly and look after your needs. Highly recommend them for your service needs.
I was extremely pleased with the purchase of a new Tuscon from Hamilton Hyundai. The prices and selection of vehicles were the best in the city.
Chandler was fantastic to deal with, and... the owner of the dealership, Mr. Richter, was beyond expectations. His personal involvement and commitment to customer satisfaction overwhelmed me.
I purchased a 2020 Palisade back in June. The whole experience was great. Sumir was fantastic. There was no pressure to buy and he explained all the features and options. When my wife and I showed up to take the vehicle for a test drive the COVID protocols in place to ensure us the vehicle was safe and clean was amazing. We felt comfortable right from the start. The available features that Hyundai has to offer are amazing. I get stopped all the time
by people who ask about the Palisade . Highly recommend Sumir and the rest of the Team at Hamilton Hyundai. You won't be disappointed
The experience from start to finish in purchasing our new Accent was very relaxed and pleasant! Masks and hand sanitizer at the door for us. Staff always wiping chairs and cleaning, we felt safe. The staff all worked very well together as a team to make sure we were well informed about the car. Mike our sales rep worked so hard in this heat to make sure we test drove the cars we wanted and shared so much knowledge about each one to help us choose the best car for us. The repair shop had all our questions answered about safety and past recalls in a heartbeat on printed paper so we could review it at home. Setting up the financial part was also a comfortable experience. Everything was explained in very clear terms, like talking to a friend not a banker. Colin the manager finished our purchase with a very friendly and welcoming approach. We have been to many car lots and can truly say this was our best experience! Thank you all again for your hard work and we can't wait to see pictures of Mike's fishing adventures!
Great Service. Great Price. Our salemsman Gab went over-and-above on our purchase--without needing to do so--and we just love our new car.
Extremely friendly and knowledgeable staff, never pushy and never make you feel rushed in making a decision. This is why my family and I have bought or leased 7 cars in the last 12 yrs at Hamilton Hyundai. Great Product and great people.
Great experience with the sales staff, they were very helpful. Sumir was our sales rep who guided us through our purchase and made buying a new vehicle very easy. I would definitely recommend this dealership and their sales team to family and friends for sure.
We had an amazing experience buying a car from Sumir at Hamilton Hyundai. He was very friendly, knowledgeable, helpful and went over everything in the car in detail!
The Manager also came over to chat and he was very kind as well as Diane in Finance. The dealership and cars were clean and sanitize thoroughly as well.
Overall great 5 Star experience buying a car with Sumir and Hamilton Hyundai!
If you are looking for a sales rep with lots of knowledge and who is respectful and helpful talk to Gabriel. He helped me get the car I had been hoping to own for 2 years. He is wonderful.
I met one of helpful and amazing person service manager here. He is name Enrico Adamo. He helped me every each step on the service process. I will take my service downtown Hyundai Hamilton after now. I recommend this dealership, service.
I met one of helpful and amazing person service manager here. He is name Enrico Adamo. He helped me every each step on the service process. I will take my service downtown Hyundai Hamilton after now. I recommend this dealership, service.
The sales person and dealership were inviting and pleasant. They made this vehicle purchase an enjoyable one. I drive over 600km to pick up my Palisade so everything must have been just right. The sales person and the vehicle have impressed me. It was nice to see that kind of service at a dealership, Hamilton Hyundai.
Chandler made our vehicle buying process so smooth. Even being 350km, I would recommend reaching out to Chandler for his great expertise, his personable demeanor, and his quick and friendly service. Definitely worth the drive to Hamilton Hyundai!
Thanks again, to the all the staff in the Parts and Services.. Always friendly, professional. I live a hour away now, but trust me, Customer Service is worth it. Thanks again for the hard work, keep it up.
Great experience!!!
Very welcoming environment
Friendly staff
No pushy sales!!!
Clean showroom
A very big thank you to the Financial Service Manager
I would recommend this place 100%
Samir B. Was an absolute pleasure to work with. He was fun while being professional.
Left feeling confident with my purchase!
I bought a used car from Hamilton Hyundai. I was helped by David Frame and I must say that he did a great job in selling me the car. He was completely honest about the condition of the car and offered me a great price for a used car in great condition. He made my 2 trips all the way from Toronto worthwhile coming to Hamilton to finalize the deal and drive the car away. He went out of his way to deliver a AS IS car to me in mint and clean condition. Great stuff David! Keep up the good work you do! Highly recommended..
Great dealership with large stock on hand. I was really impressed with the salesman who helped me,Thanh Campbell, who was exceptionly helpful and curtious. He answered all my questions and arranged a test drive. I would highly recomend checking out their vehicles and ask for Thanh to guide you. Oh and I bought a new car here. .... just had my first oil change there, great service and nice waiting area.
Really want to thank everyone at Hamilton Hyundai for taking good care of my parents and helping with the purchase of their Tucson.
You really showed them patience and kindness. We appreciate your time, service and teamwork.
Great job!
Thank you very much.
Charlie was super amazing and found us the best deal! Showed us all the cool features on the car and had our best interests in mind. He also sealed the deal by showing us some magic tricks which were SO COOL. Honestly, such a great experience! Heather was super sweet as well! Thanks guys
Good experience with Craig buying my used Santa Fe. Only reason for the 4 stars is that my mats were soaking wet when I picked up the car. And they didn't smell great. Easy fix but not great to have to do.
This dealership has a staff that is on your side. They aren’t pushy and they want the best for you. A big thanks to Hamilton Hyundai staff, and a big thanks to the sales person Sumir. He made my first car purchase so easy. You were so helpful, and you explained every detail things about purchasing a new car. My experience with you guys was great and hope to stay in business with you guys in the future as well.
Nice dealership, friendly but I am biased as I bought a Palisade from them. The salesman, Charlie was very helpful; and not at all pushy. Took us for a test drive and explained all the different functions of the car. The only negative is that there are no colour or interior colours in Canada that we wanted so we had to order the car. Since it is made in Korea we have to wait 10 weeks or more for delivery. We found the atmosphere here nicer than the other Hyundai dealer in Hamilton.
Wish I could give ZERO star but unfortunately the lowest is one start, this is by far is worst business I ever dealt with in my life not just the worst car dealership but the worst business in any field.
Went there to trade in my vehicle for a new one, and we sat and signed a contract and agreed on the terms and prices and I was clear that I'm firm on that deal and nothing what so ever will change that, went for the delivery date and while signing the final bill found increase they slipped in thinking I wouldn't notice trying to scam some more money, when I asked to speak to the manager he came his name is Sean Wilson and I can't even imagine how this person even have a job not to be a manager he start telling me that my trade me owing was higher than what I told them, well genius I never give you the amount owing you said you will get that yourself and when I offer it you and your finance team told me not to worry about it and you will get it.
So he said fine no deal and we will give you your ownership and deposit back as soon as possible, so I left and called back the next day asking where's my stuff to get an answer that the manager Sean Wilson is not in today please call tomorrow, called tomorrow to be told he's aware of it and he will call you right back so the day ended no calls, next day same story and kept going for 4 days until I reached out to the general manager and then everything magically started to work after they held my ownership and deposit for 8 days for no reason.
found out from someone working there that they or who call himself the manager was holding on it to put pressure on me to come back and take the deal with his terms, very shady business and for sure I'm happy that I survived that and didn't end up buying and for sure happy with the Mazda deal and people I bought from.
Great service and price. Purchased a used Sante Fe about a year go. We had a recall and they were very quick to help us get it fixed and resolved. I would highly recommend them.
Bought a 2013 Sonata 6 yrs ago from this dealership. Had numerous recalls and repairs done to the car. Engine is now failing because of high oil consumption which isn't covered under the new warranty for the bad engines they built. The whole experience with this car has become a joke. Been waiting for months to get resolution on what will happen with the engine. Front desk forgot to get back to me twice. Had to speak to the manager who promised me twice that I was getting an engine but now it's looking like it isn't happening. Just a bad experience. Too bad. I was very interested in the 2020 Sonata. Guess I'm going back to Honda
While servicing my wife's Sonata for a blown tire, the worker made two small errors (it can happen to anyone), but the service management acknowledged this and went the extra Two miles to ensure we left as happy customers. (the saying is 1 mile - but Rico and his team did much better). Thanks for the excellent follow up.
It was recently time to purchase a new car. I had looked at various makes and models and realized a Hyundai Elantra Sport ticked all the boxes. After test-driving one at a local to me dealership and getting a price it was time to shop around. I contacted Hamilton Hyundai in regards to a price on said car.
I received an email reply from Chandler, one of the sales consultants that he would try his best to get me a deal I was happy with. He also asked a few questions in a follow-up phone call to confirm how far away I lived and if I had included all the accessories I desired. He even had checked to make sure the car was still available in the color I desired. I was happy with the price and after driving one hour from home was greeted with a salesman that wrote up the offer at the price just as he promised and in a short time returned to congratulate me on the purchase of my new car.
I was then introduced to Inara, the financial services manager who walked me through every detail in regards to additional warranty, insurance on the loan and made sure I knew what I needed to bring with me at time of delivery.
Delivery day arrives and all the financials are taken care of quickly by Inara, despite my earlier than agreed upon arrival for delivery. Chandler wasn't due in until later, but Colin whom I had met during the sale negotiation took the time to explain every feature on the car.
The staff has a checklist of things that they make sure they cover during the delivery process which would make a fighter pilot or Formula One chief mechanic proud, as Hamilton Hyundai is customer service focused.
Once my license plates were installed, I sat in a car I was now familiar with, adjusted everything to my liking, let the engine come up to operating temperature, turned the radio to Q 107 to hear Mick Jagger proclaim that he couldn't get no satisfaction. Maybe he should have shopped at Hamilton Hyundai like I had.
I sure got some satisfaction!
I called in today to book service appointment. Jenn Laslo was extremely helpful in assisting me to find out what my warranty coverage was. She was also very quick and easy to book me in ASAP. I am looking forward to my service appointment this weekend!
Shawn and staff are great made my purchase easy!! Everyone can sell cars but great customer service will keep them coming!! Shawn thanks for everything
Shawn and staff are great made my purchase easy!! Everyone can sell cars but great customer service will keep them coming!! Shawn thanks for everything
Very amazing staff! It was my first car bought on my own, I was nervous because I didn’t know much about cars; all the staff were welcoming and understanding, and took the time to explain everything too me. Very funny but professional people that make your experience all the more better!! Charlie and Heather are amazing people. Officially have 3 Hyundai’s in our driveway definitely referring more people to them
Looks like a good dealership. Sales guy was pleasant. Didn't have the product I am looking for. Heard good things.
I don't normally post reviews but received such EXCELLENT service, I thought it was a must. Have purchased a lot of vehicles, usually not a pleasant experience. NOT THE CASE THIS TIME! I would recommend Hamilton Hyundai without any hesitation. Mr. Richter, Charlie (Tuna) Poisson and everyone we came in contact with were a complete pleasure to deal with. These folks are honest, knowledgeable and professional. They made this vehicle purchase experience a comfortable one. Thanks very much folks!
Fantastic employees! As I was going through the process of buying the Sante Fe XL, since there is a lot of details to run through my two year old started getting fussy sitting in the chair. The employees started to play with him and keep him happy so I could focus on getting the papers signed. I really appreciated that.
My sales representative Chandler and the sales manager were upfront and great to deal with. They made everything very clear to understand.
I definitely recommend this place because of the great employees! (and I LOVE my new Sante Fe XL)
I’ll be honest, I’ve been ripped off by car dealers too many times to count so I am always on my toes when buying cars. I bought a used car from them 3 months ago and it has been wonderful. So happy with the car, service and dealing with Sunny and his team. The deal I got on the car sounded too good to be true. they took care of everything and made it so easy for me. I came all the way from Ottawa for this car. Thanks so much to Hamilton Hyundai, I definitely hope to be back
If it were possible to give a no star rating, I would since it would be most deserving. The service department lacks any professionalism and knowledge on how to service their own cars.
I was told that I had to be the one to tell them what oil to use, as is in the manufacturer's manual, in order to maintain my warranty. This was after they finally realized that the correct oil was not in my vehicle. After numerous calls to get any answers, I still have not heard from the service manager or even Hyundai Canada on this.
They also try to up-sell you on services not needed and even perform them when your not aware, such as a $50 tire rotation a week before the winter tires were to come off.
This dealership started off impressive and ended really horribly. I was told one thing and lead into another numerous times. The dealership also lost my personal information and openly lied about my refund. One specific employee, Lucy, lied about what was discussed regarding my POTENTIAL car. Totally unprofessionally and do not recommend this place to anyone.
Sumir did a wonderful job at finding me a new car. I had a very strict budget to work with and he was able to get creative to find a solution. All the staff at Hamilton Hyundai were excellent through the financing process and were very helpful! They made buying a car simple, easy and quick! I cannot say enough great things about this dealership - I would completely recommend them!
Heather and Charlie are a pleasure to deal with when buying a car. We have dealt with them three times now and would not hesitate to recommend them to all our family and friends. They are honestly the best we have ever dealt with over 35 years of buying cars! They truly care about their customers!
I recently purchased a new car from Heather and everything was great from the first time I went to the day I picked the car up.She's no bull and gets you a good deal. I would recommend.
UPDATE: WOW, just wow. I cannot believe the way this dealership operates and treats people!! After fighting with them for a WEEK to get out of my deal, I agreed to pay for 'my portion of the cost' to tint the windows and rust proof the car. I mailed my cheque on 20 Apr '16, received an email on the 27 Apr asking if and when I mailed my cheque. On the 28 Apr, I was told via email that the cheque was received. Checked my bank account and viewed the cheque for Hamilton Hyundai and it was stamped 26 Apr!! I still have not received my cancellation letter stating that the deal is null and void.
It is beyond me how this dealership is still in business!! The more people I talk to about my experience, the more BAD reviews I hear!!
Unbelievable!!
Like John Doe said: DO NOT GO TO HAMILTON HYUNDAI - EVER!!
This dealership gives a bad name to Hyundai... I went in a few weeks ago to get a new car, we agreed on everything and had a package deal set up including tire storage, Xyilon paint cover and tint... this was included in the agreement.
When I arrived to pick up the car it did not have tinted windows and they told me they cant hold my winter tires... I showed them that the Tint is on my bill of sale as well as the Xyilon, of course the storage did not show up on bill of sale.. it was a verbal agreement. They lied to me and said the windows were tinted ( Correct me if Im wrong but do crystal clear windows count as tinted these days?) and that they did not know anything about the storage... So i asked was the Xyilon added and the answer I received was " I'm guessing so"........ WOW your a large dealership and you GUESS SO? good job... Finally after having to deal with them and explain what tint is (apparently not common sense?) they fixed the issue... I will never deal with these people again and I hope they mess with the wrong person in the future and get shut down!.
NEVER GO HERE... Go to Grimsby or Burlington Hyundai...
bought my second Huyndai and love it and loved the service
After much research my wife and I finally decided that we wanted to purchase a used Elantra. We found a 2009 model at this dealer and were happy with the price and mileage and had a positive experience with the salesman.
About 5 weeks later we recognized that our vehicle had a delay in the transmission when upshifting and discovered that it needed a new transmission. This was frustrating as the vehicle had exceed both factory and dealer warrantee's and we were certain that we would have to assume the cost of repair.
When we talked with the manager we bought the car from, we asked if he could do anything to help us out. He was polite and was willing to work with us. To be honest we were not sure what to expect and were blown away by the offer to replace the transmission with a warrantteed part at no cost to us. Needless to say that we are very happy with the way that they are remedying this problem and are once again excited about driving our car.
I bought a 2013 Genesis Coupe R-Spec in Satin White. I was very particular about the colour I wanted and the team did all they could to find me one! I would recommend this dealership to anyone looking for buy a car :) Thank you!!