Horrible customer service from the beginning !! I was duped by the manager who told me the service card is worth $350 but only had a value of $25 on it!!! Very shocked, disappointed and lied to by management. Beware of many ongoing staffing issues and turnover there and don't trust their word!!! get confirmation in writing and double check what they promise you. Very dishonest, unprofessional and disrespectful business operations at Burlington Hyundai. They twisted the truth and the deal. Beware!
Leased a 2015 Sonata 2.0T Sport. Throughout the process Dan Koz was more then accommodating in making sure that the deal was the right one for me and providing me with valuable advice. As well as showing patience regarding my expiring lease.
We have been getting both our Hyundai vehicles serviced at Burlington Hyundai for the last 5 years. The drive through check-in is easy and we have enjoyed personal attention and communication from our Service Advisor, Justin. We just purchased a new Palisade from Lori Connolly who was friendly, knowledgeable, and accommodating while garnering our best possible deal. Andrew McNish, the Finance Manager, cared for our after purchase needs; rounding out the whole new car purchase experience as easy and comfortable. Thank you All!
Thanks and a shout out to Lori Connolly for the great experience buying my 2020 Tucson. Even with the restrictions due to COVID-19 I still felt well informed about my decision.
Lori is an engaging and knowledgeable Product Specialist. I highly recommend anyone to connect with her when looking for a new Hyundai.
Car went in for recall service. Service was courteous and friendly. I half expected some other surprise added cost recommendations but grateful none was offered. Which was usually the case when I went to the dealer in London.
Thank you so much Burlington Hyundai for our wonderful experience and our fabulous 2020 Santa Fe Luxury. From the time we walked into the doors until the time we left with our keys it was a great experience. Alexandra Gevorkov was our Sales Agent - she was bright, energetic and paid attention to detail.
Andrew McNish was our Business Office support and provided us with all the details we needed to make important decision.
Thank you to the team. It was great.
This is a great dealership, this is our second vehicle purchase from them. Adam Csatary, was fantastic on both purchases. Highly recommended. Thank you all.
Great experience with Hyundai Burlington. Alexandra Gevorkov did best job. Explained very nicely about most of the things. very good response while dealing with customer.
I had an amazing experience buying my car from Burlington Hyundai. I got to speak with Reggie, who is very professional, knowledgeable and Friendly. He was able to give me a good breakdown of the specs and features, was patient and never felt pushy. I would highly recommend Burlington Hyundai and ask for Reggie for an awesome customer service experience!!
Amazing experience! Reggie was so nice and helped me and my family find the perfect vehicle for our budget. He gave us some sweet perks as well and even took the plates off our old car. Highly recommend this dealership and ask for Reggie, he will take care of you!
Lori was also super patient, helpful, kind and very knowledgeable to help us pick the right financing.
We had an excellent experience purchasing our new 2020 Tucson Ultimate at Burlington Hyundai. Our product specialist Lori was fabulous! She was very knowledgable, patient and approachable, and was prompt to answer our many questions along the way. She listened to what we were looking for and was able to help us find the perfect car for our needs and within our budget. Thank you Lori and the Burlington Hyundai staff!
Josie and Karl
I had the pleasure of leasing a 2020 Hyundai Tucson in February of 2020 from Reggie Duque at Burlington Toyota. Reggie was an outstanding product specialist to deal with. We went for a test drive, Reggie walked me through all of the features of the vehicle I was interested in and explained the differences between models so I knew exactly what to expect. Communication was excellent as we exchanged numbers and he kept me up to date with the vehicle delivery. Was in my new car in 72 hours. Overall the leasing experience was fantastic. I would not hesitate to recommend Reggie or Burlington Hyundai to friends, family, and coworkers - I already told them all about it. Thanks Reggie! Keep up the good work.
Reggie was great! We were so hesitant at trusting a car salesman but he definitely made us comfortable and showed a genuine effort in getting us the best possible deal on our new car. We didn't feel pressured and in the end are very satisfied with the overall service and experience! Happy to be a Burlington Hyundai customer!
I had a great experience working with Reggie on my new car lease. He was well-informed, approachable and honest. He worked hard to get me the information I requested in a timely manner and was very responsive to any future questions or requests I had. I will be recommending him to my family, friends and co-workers in the future. Thanks Reggie for your professionalism!
My wife and I walked into Burlington Hyundai a couple of months ago and were met immediately by Lori Connolly, we told her what we were looking for and she took it from there.
Lori was attentive, professional and really knew her stuff, she walked us through the process of selecting the right vehicle and was very patient when it came to the color selection, then she found us just the right Palisade. She met our timeline and as you can see it has a new home.
Thanks Lori and the other Burlington Hyundai staff we met for making this a pleasant experience.
Cindy and Al
Excellent dealership. Took the car in for warranty repairs, no pressure just advise, recommendations and great service. Asked about cost for a wheel alignment and was surprised to hear they're price is only $119 which is very reasonable and comparable to most other garages plus you get Hyundai factory trained technician working on your car.
Very satisfied! My husband and I have been shopping Hyundai for many years and are now on our 7th Hyundai car. We currently have a 2018 Santa Fe which we love and I just bought a 2020 Tucson. My salesman Jason Barry was amazing, excellent customer service, probably the best salesman I have ever had. He was very knowledgeable and very friendly and polite. He went above and beyond and I appreciate all his assistance in helping me make a great choice of vehicle. I also won the 65 inch TV in the draw!! Very happy customer!
Great experience. I owned a Hyundai in the past and new that the Santa Fe's are good vehicles. I originally reached out to my original store and was impressed by the Sales guy but then the Manager seemed like he was trying to steal me to be his customer after hours. It was weird. Anyway, thanks Adam for taking care of us!. We'll be back for a Kona in a couple years
Reggie Duque was my salesman. He was pretty accommodating towards my needs. I actually saw a car I wanted on the website and went down personally. When I first entered the building, Reggie was already standing at the entrance, waiting for me. After the test drive, he gave me time to think through and he was also very helpful in walking me through the process as I was kind of a first-timer in getting a used car. What makes him a great salesman is how he is super patient, yet has the rare skill of being able to convince customers. I would recommend looking for Reggie at this location whenever you need a car!
I have purchased four vehicles at Burlington Hyundai and consistently have experienced excellent pre and post sale services. My most recent purchase of a Santa Fe 2020 was coordinated by Jason Barry who managed all aspects in a very professional and efficient manner. His post sales support was excellent and he made every effort to assist with all details.
My experience buying my first car on my own was made so much easier and enjoyable thanks to Jason. I had a pretty good idea as to what I wanted but still had so many questions. All of my questions were answered and explained in more detail when I needed. I was giving several options to suit my needs. In the end I'm very satisfied with my decision and love my new car! Thanks for making it so painless Jason!!
Very satisfied!
My wife and I are expecting our first child and we’re looking for a safe used car. We called on Monday and came for a visit, got to pick up our car on Thursday! Jason Barry was our salesman and went above and beyond to make sure that the service was at the top! We asked for a few items to be fixed and for a buffing of the car and he delivered! Very good human contact and professionalism. I highly recommend this place, and ask for Jason!
It was my first time going to Burlington Hyundai in search of a used second vehicle. Great experience. Friendly staff, the tidiness and the overall good feel of the place is impressive! They made sure I’ve been helped right away. I got to speak with Jason Barry who is highly professional, super courteous, and very responsive. One of the most genuine sales man I’ve met . Besides explaining everything in detail and going through aIl the options to make my needs met, he also gave his friendly advise on purchasing a used car. Which I did really appreciate!
I did not end up buying a vehicle at this time, but if I ever go back to Burlington Hyundai I would definitely do business with Jason!
HIGHLY RECOMMEND!! Their customer service is unparalleled. Specifically, sales representative-- Jason Barry , went above and beyond to ensure that all my questions were answered and my concerns were addressed. he's professional, courteous, and took the time to walk me through the process and my options. I highly recommend Burlington Hyundai and Jason!!!
Come buy your Hyundai from Jose here at Burlington Hyundai. He will get you everything you need in a car, from heated and ventilated seats to white fuzzy dice on the mirror. (No joke they came with the car on delivery) Never has there been a more comfortable experience as a first time car buyer. Any concerns or questions will be addressed quickly and solved on the spot. Take a test drive with him and prove me wrong I dare you! Thanks Jose!
My husband and I recently bought a car at Burlington Hyundai and was very impressed with entire experience. We were impressed with the cleanliness of the building and grounds, the vehicles on display were pristine and all of the staff we very friendly. Our sales associate was Reggie, he was knowledgeable, courteous and attentive without being pushy. When we had decided to purchase a vehicle and needed in depth information he had all the answers and very easy to talk to. When we picked up the vehicle he was prepared, explained everything in detail and even programmed a couple of channels on my radio he thought I would like. Those little touches are what will keep me going back there to Reggie every time I need a vehicle. If you are looking for a vehicle I recommend Reggie at Burlington Hyundai!
This was my first experience buying a car so I was very overwhelmed and nervous about the whole situation. Reggie welcomed me as soon as I walked in the door and was quick to help me find what I was looking for. He wasn’t pushy and was super helpful in getting me the right car. He was very professional and approachable and accommodated all of my needs. He was able to explain everything I wanted to know about the car and showed me all the specs which definitely helped with the whole process. I would highly recommend Hyundai Burlington and ask for Reggie!
Reggie was the first person to greet me as I was looking to buy my first car. Was easy for me to contact them and make all my final decisions. He did an amazing job explaining the car and showing me all the specs.
Reggie helped me with buying my first car, he was an excellent salesman and made me feel confident in purchasing my car. He showed me all the specs and detailing and servicing on the car, as well as staying after hours to accommodate my schedule. Very good experience and deal on my vehicle. Thanks again Reggie!
From sales, warranty queries, accessories order, and service I am so impressed! Even though we bought our Hyundai used elsewhere, it's evident they support the brand and not just their own dealership's bottom line. Or maybe they do if they're looking at the big picture - a happy customer becomes a loyal customer after all! The next time we're looking for another vehicle, used or new, we will definitely come back to Burlington Hyundai. Specific thank yous to Andrew, Randy, Ingrid and not least of all Todd. Ah, heck, everyone I've spoken to there, but I didn't catch their names ;-) Their hours and coffee rock, too! #Starbucks :-)
Just bought my first car from here today and the experience was made extremely easy and straight forward by the employees here. Thank you so much! Can't wait to get my car on Friday.
It was a great experience to get a new car Reggie and the team did an excellent Job in assisting me all the way for the whole Process.
Now we are enjoying the ride.
I could highly recommend Reggie and the team if you are planning to buy one..! Thanks
I just purchased my first car and it was the Hyundai Elantra. What a pleasant experience. Reggie was so attentive and helpful and made me feel so comfortable in the choices I made. He didn't push anything on me that I didn't want and got me an amazing car for an amazing price! Andrew in finance was also so great and helpful. I will recommend Hyundai to my friends/family and Reggie & Andrew specifically! Thank you so much
Was very pleased from start to finish at Burlington Hyundai. Reggie was extremely nice, patient and overall genuine throughout the whole process. I am nothing but satisfied with his professionalism. I would recommend Burlington Hyundai and specifically Reggie any day.
I recently purchased my first new car at Burlington Hyundai. I was so nervous about the whole thing but I couldn’t have had a better experience. I was greeted by Reggie right away and he immediately showed me what I asked for, he was very friendly , knowledgeable and I felt completely at ease with him. He didn’t use any pushy sales tactics he was 100% honest and transparent. When It was time to get down to paperwork he spent so much time explaining everything , and helped me understand exactly what I was getting. He asked me what I wanted over and over and never pushed anything on me. I have a car I love and I will refer him to anyone that needs a car! My mom already has plans to go back and see Reggie soon!
Thanks Burlington Hyundai and the great staff :)
I just picked up my new vehicle today, and I can't say enough positive things about my experience. Jordan was beyond helpful in answering any questions I had, and I walked away with an amazing deal and great experience. I would 12/10 recommend them if you're in the market for a new vehicle. I will definitely be heading back there for my next!
We had a mixed experience with Burlington Hyundai, with a number of little things adding up to leave us feeling less inclined to come back. While Adam (sales) was very friendly and happy to communicate via text message, and Andrew (finance) was helpful when I couldn't reach Adam, I can't help but feel like the dealership was just happy to get rid of an off-brand car they knew nothing about (2016 BMW i3) and get back to selling to their strength.
Anyway, my quibbles:
* Even after explicitly asking that their service team make certain the car was fully charged and its REX topped up, we received it at less than 2/3 on both. The request was made the day before pick up, so no excuse for this.
* Service team's checklist of things to get done on the car were all checked off, when some of them weren't even applicable to the car and others were definitely not done -- paperwork and stickers remained, plate frames weren't on until Adam put them on, tires didn't look like they'd been shined, and gas level was definitely not checked.
* Worst of all, they forgot to include our vehicle ownership permit in our package. They claim to have mailed it but we never received it, and had to pay out of pocket at Service Ontario to get a replacement.
Anyway, none of these things are huge problems. They certainly appeared honest and friendly, the car was in good nick, the dealership itself looks great and is well maintained. But, as the saying goes, "it's the little things that count the most", and I think there's room for improvement when it comes to attention to detail.
Anyway, we can't complain too much as we got a great deal on the car. Mostly I just wanted to put this out there so that customers know to double and triple check the small but crucial details in their purchase, as well as to help the dealership step up their game and get into 4 and 5 star range. I think they're very capable of it. Definitely felt like some of the good guys in an industry that often gets a bad rep.
Once took the car in for service with a grinding noise and shuddering on left turns. I gave instruction on how to get the car to make the noise. I paid $60 on top of my regular service to have the tech say they couldn't hear the noise or find anything wrong. Every single person who I drive tells me about the noise without me telling them first. Obviously they took my money without doing anything. Secondly, they waited until my warranty was expired to tell me I had a terrible oil leak that needed immediate attention and costing roughly $200-300 to reseal the oil pan. No evidence or specifics were given when I asked. I did not let them do the "fix" and all my fluid levels remained unchanged between services. No puddles under the car. Other than the shady stuff, I like the service packages they offer and overall felt comfortable that my car was well looked after. It still makes the noise on left turns.
Great experience from beginning to end. Reggie was great! Very professional, knowledgeable and friendly. Thank you Andrew for the smooth financing. A pleasure dealing with Burlington HYUNDAi. Won’t go anywhere else. Two thumbs up!!
Great experience from start to finish at Burlington Hyundai. We had a short period of time to find a great vehicle and a lot of options to choose from. Reggie did a great job proving that Hyundai was the way to go. He knew is stuff, was patient and walked us through the process step by step with true professionalism. We love our Tucson. I would recommend Reggie and and Burlington Hyundai to anyone.
Bought my first car here from Reggie! Super nice and patient guy! Didn't feel pressured at all. I recommend to anyone to ask for him as he is super helpful. Love the Tucson!
Wonderful people to deal with. The entire buying process was pleasant and painless. The sales staff was courteous, friendly, and respectful. Love my new Elantra.
I had absolutely no issues with my service. I did not feel pressured to purchase anything extra that was really not necessary. They were very nice and straight forward. Patrick was wonderful and I will definitely be a returning customer!
1 hour and 45 minutes for a winter to summer tire change plus an oil change. Although I have had a good experience here before I wont be returning. Also was recommended engine air filter and cabin air filter I declined. When I pulled into my driveway I pulled both filters out and we're both white and clean, dishonest watch out.
Awesome Customer Service! From Sales to Service! All involved were great with my Used Car purchase. Thank you to Charles, Danielle, Frank, Lena, Jeff & Jessica! Keep up the great work!
Went there to get a part for a friend's Accent. My friend was delayed, so I waited for them in the service lounge. I've been around car dealerships for 40 years...this dealership has service down perfectly: reception, parts, service, sales and atmosphere. I watched the interaction between the staff and customers and the staff and each other, everybody was professional, helpful, and genuinely enjoyed doing their job. Nice lounge to
The staff are always very friendly and helpful. Also they have a courtesy ride service that can drop you off and pick you up wherever you need to go during the time that your car is in for service. Usually there is coffee as well if you go into the waiting room area in the main dealership building next to the service bay. Another nice thing is the fact that you literally drive your car right inside their service building when you are checking it in for a service appointment. This can be really nice when it's very cold outside or if there is inclement weather.
Also the last time I brought my car in, Patrick, the service specialist who helped me was excellent. He called me to update me on the progress of the repairs and he texted me when he couldn't get through on a call. Furthermore, when I realized I wouldn't be able to get to the service center to pick up my car until a few minutes after they closed for the day, I called Patrick and he stayed behind until a little bit after the service center normally closed so that I would be able to pick my car up that night instead of having to wait until the next day.
Of all the times I have been here to service my car, I've always had similarly good experiences. I've never felt any desire to bring my car anywhere else. I purchased it from that dealership and I have been impressed with the service they provide for me as well. They always manage to make me feel like I'm a president or CEO or some other very important person whenever I deal with them. 5/5 stars
My Wife and I just bought a 2014 Santa Fe Sport 2.0T. We Love it!
The sales rep we had was Armando Sy. He was great to deal with and very easy going. I'm a bit picky about cars and he was patient with me ad answered all my questions.
If your looking for a Hyundai, go to Burlington Hyundai and Ask for Armando Sy
Thank you to Lena for all her hard work; she was great from start to finish. Thanks to Roseanne for taking me on test drives to help me decide which model to buy. This is my first Hyundai and from this experience I know it wont be my last.
I called the service centre and Mo Sakaji was extremely helpful and accommodating on the phone. He was able to work with my hectic schedule to get my car fixed right away. He provided awesome customer and was super friendly.
Oddly enough I did not purchase my car from Burlington Hyundai because upon moving to Ontario last year I already had a car (although i'm sure in a year or two i'll be back as a buyer). I do however, get all my servicing done here thanks to a recommendation from a friend who has been frequenting the dealership for years. In all my visits to the service desk they are always friendly, helpful and knowledgable. It's nice to feel confident that you trust the people in charge of keeping your car healthy. Both Danielle and Mo have been fantastic and make sure I fully understand and agree to what needs to be serviced and what is still perfectly healthy! I will forever be recommending Burlington Hyundai to friends and family.
I recently bought a Santa Fe Sport from Burlington Hyundai and it was a stellar experience. Armando helped me find a model and trim that fit my needs and was fantastic when it came to finances. His honesty and down-to-earth attitude made the buying experience second-to-none. Karey in finance was amazing as well! She walked me through the fine details, like warranty and payment plan, in a helpful and easy to understand manor. It truly felt like she was excited for me. On top of that, the Santa Fe was ready to be picked up 4 days later! Kudos to their service department for being on the ball. Hyundai has a tremendous service plan/warranty and Burlington Hyundai has gone above and beyond that to make their service plan/warranty even better. It's an experience like this that makes you a life long customer.